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EVO Payments International Review

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EVO Payments International Review

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Date Established
1990
Location
Melville, NY
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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151 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    H D Blaha

    Organization Name: P&D Truck Rental

    I would give EVO zero stars if I could. From implementation onward they were nothing short of incompetent. There are far better options out there. I would not use this processor if the service was offered for free.

    1
    • Organization Name: P&D Truck Rental
    Lisa Mathias

    Organization Name: Community Circle Theatre

    I would rate EVO at ZERO stars if it were possible. The actions EVO has taken during COVID are downright predatory. I work with a nonprofit theatre that has been doing its best to just stay open, and your company arbitrarily decides to keep 10% of all proceeds in escrow – even from donations, with absolutely no indication of when we can get that money back. Our theatre had not even ever had a chargeback. You should be ashamed of yourself. Businesses beware before signing up with EVO.

    1
    • Organization Name: Community Circle Theatre
    Mandy Hanschen

    Our company used EVO as our processor 6 years ago. On a recent reconciliation of all our accounts, we discovered that they were still withdrawing a monthly fee from an old account – and had been for 6 years since we cancelled our service!! $3k worth of fees – they were so small when they started $9.95/mo – that they weren’t caught until they got to $96/mo this year. They even charged an annual “PCI compliance fee” – For a service we haven’t used for over half a decade. I called to resolve the issue and was immediately given a canned answer that we did not have a cancellation letter “on file.” They admitted that they could clearly see that our equipment was returned and we had not used the service since 2014, but still said we were paying for the availability of the service and that cancellation was not “official” unless the letter was on file. I said what if we have a copy of the agreement termination and the letter. He said the letter has to “be on file.” I asked him what if they lost the letter, but we had a copy of it. He said it doesn’t matter because it’s not “on file.” Horrible. We are currently looking through paperwork in storage to find the appropriate cancellation papers to try to recover some of the fees they’ve stolen. Do NOT use this merchant service. It’s criminal what they have done!

    1
      Tim Missenda

      Organization Name: Kappa Toys

      EVO Payments is the worst payment processing company I have ever worked with. The support is extremely unacceptable. Expect to be on hold for easily an hour when you need their support. It took them well over 2 weeks to complete a simple rekey, which was promised to be completed within 24-72 hours. I will never recommend this company to anyone.

      1
      • Organization Name: Kappa Toys
      William Knuttel

      Organization Name: Arcana, LLC

      Zero stars. Same complaints as others. We haven’t used their services in years, tried to cancel, get the runaround from customer service, but they keep charging….over $100/month. No response to emails to the address they specify, etc etc. This is a fly by night, slimeball outfit, start to finish.

      1
      • Organization Name: Arcana, LLC
      Bryan Andrews

      Organization Name: Brain Freeze

      I cancelled my service with them in May 2019. I am still being charged $25 a month in Aug of 2020. Contacted them after hours on hold and got the run around. Was told they did nothing wrong and will continue to charge me. Telling me I had to send a letter in to cancel my service. I am disputing the charges at my bank tomarrow and blocking any future payments. Today August 5 2020. Beware of this business. .

      1
      • Organization Name: Brain Freeze
      Nicole Noles Collins

      Organization Name: Vitalichi Acupuncture

      This is a repeat of everyone else’s complaint. It’s class action lawsuit time. I have it in writing that I should be able to cancel without a penalty because I don’t have a contract but customer service reps claim otherwise. Unless you need replacement paper for your terminal they won’t actually help you with anything. This company deserves ZERO stars. STAY AWAY!!!!

      1
      • Organization Name: Vitalichi Acupuncture
      Suzanne Smith

      Organization Name: Brentford Legion Club Inc.

      Nothing but a bunch of thieves. I emailed evo to cancel services and asked them to send me the address to return equipment. 1 months later, they helped themselves to $1090.00 out of my checking account and no correspondence to return equipment. Stay far away!!

      • Organization Name: Brentford Legion Club Inc.
      Cory Byron

      Organization Name: Evo Payments

      $500 cancellation fee, get the fuck out of here!

      1
      • Organization Name: Evo Payments
      Karen Greer

      Organization Name: Sheridan Vineyard

      If I could give less than 1 star I would, we switched processors mid 2019 and the cancellation paperwork that EVO emailed me “got lost”, then we got busy, I forgot that the account hadn’t been cancelled and they have been charging the monthly fees for over a year now and we haven’t been using the service, I finally called again and after being told they would send the cancellation paperwork for a week (that I still haven’t received) they now want to charge a $395 early cancellation fee, I asked if they would consider waiving the fee since we are a small business struggling because of the epidemic and they refused saying unless we go out of business they cant waive the fee, worst customer service I have ever received.

      1
      • Organization Name: Sheridan Vineyard
      tt

      Organization Name: Contemporary Pages, LLC

      This company has charged me extra fees – %50/month – for not being PCI compliant, (which I am because I use Auth.net) without any notification. In addition, their fees are outrageous to begin with. I was very naïve when I started with a payment processing company many years ago. This company has changed names apparently many times and they are impossible to reach as far as cancellation . Twice, I spoke to someone who told me to write an email, which I did twice. I received no reply to confirm cancellation. I also sent a registered letter to the address I was given by this person and it seems that it cannot be delivered. And I continue to see charges on my account. My suggestion – DO NOT USE THEM!!!

      1
      • Organization Name: Contemporary Pages, LLC
      Scott

      We’ve had our service with e-Onlinedata since 2005 which is acquired by EVO Payments. Our volume isn’t that much but fees were outrageous. I finally managed to open an account with another company, and called EVO to cancel the service. After being serviced for over 15 years, I am still liable to pay a $395 cancellation fee because my contract automatically renews in December. I’ve just sent my cancellation notice and hoping to get it canceled immediately. I closed my bank account so that they don’t charge me for the service I don’t use.

        Jessica Dinsmore

        Hi Scott,

        Sorry to hear that. Unfortunately, it’s not an uncommon situation for business owners to be in. We’ve got a post on Early Termination Fees that might help offer some guidance.

          Luis Rodriguez

          They will hold 10% of all your transactions due to Covid and will not give a date for when they will release the funds back to you. This is accrued. 10% of all transactions until they feel this is all over. I am reporting to the BBB today and will be switching merchant services by the end of the month. We’ve been processing $250k annually through them for 2 years and now they treat me like this during a crisis. They’ll hang up on you or pass your call around saying the next person is higher up but you’ll get no response. I will voice on every outlet possible until my funds are returned and if not by the end of the month will be filing a lawsuit if anyone else wants to join in that has suffered due to this blanket withholding. I’ve been on the phone with EVO Payments, Inc. 3x in the past month each time they say they’ll get back to me. Nothing back.

          1
            Adam

            Organization Name: BWB

            Luis, What did you find out about the 10%? So far they have pulled over $25,000 from our accounts with no email or anything stating they were doing so. We process close to $1M/year through them. This was just picked up on and we will be switching to a more transparent and competent company asap.

            • Organization Name: BWB
            Jim

            Luis and Adam, I found out in July they were holding 10% as well. I got a machine from my bank and switched immediately. I canceled my account on July 13, 2020, they said through email it could take up to 60 days. Also they claimed they could take another 120 days to return my money. It has been two months and they still have over $25,000 of mine. When I first found out they were taking the 10% I tried to login into my account with them. It said my password was wrong (which it wasn’t) so I asked for a new one 3 times and they never got one. I have been with the company they bought out and EVO for over 15 years and now they claim I’m high risk? I don’t have any debt etc. How am I high risk?

              Jae

              Organization Name: Pages Editorial Services Inc

              Just try cancelling this company. It is darn near impossible. They charged me $177 for ‘pci compliance’ but I had already cancelled the shopping cart that wasn’t compliant and adopted a new, compliant one. So I called to cancel, as we had made other arrangements. They have charged me $102 per month for three months AFTER I CANCELLED. Sent two letters. Can’t get them on the telephone.

              1
              • Organization Name: Pages Editorial Services Inc
              Basem Sadek

              Organization Name: Abosefain LLC

              High processing fees and Any disputes/chargebacks, I lose despite providing all the necessary signed documents. They will never fight back to get your disputed money back.When my POS needed upgrade, I was promised to get help but after wasting almost a year and losing disputes money, and paying more processing fees, I was told that I should get the help from my original POS system company. Now after switching to another credit card processing company that was able to help me with my POS system upgrade and also offered much lower processing rates, I can’t cancel my EVO account. Every time I call to cancel, they tell me someone will contact you. No one did and still can’t cancel my account with EVO.

              1
              • Organization Name: Abosefain LLC
              NAIEL TOMAN

              Organization Name: LANGLEY HAIR STUDIO

              Evo is pure evil.they keep charging extra fees to my account even our contract says it should not be that way.I advise everyone do not sign up with them because they are literally highway robbery.this warning for every merchant and business owner out there do not get fooled by how the deal they will make it sounds like because you will be bombarded with fees and fees that are not even on the contract and you absolutely can not do anything about it because there is no one there to protect you from. if anyone knows how can I deal with them please let me know. I am begging anyone who can help me out how to deal with them.

              1
              • Organization Name: LANGLEY HAIR STUDIO

              This comment refers to an earlier version of this review and may be outdated.

              Norman F Patton

              Organization Name: CPR Safety Services, LLC

              Wish I could rate it as 0, This is a fraudulent company, have been charged as “Bank Fees” to make it look like it is by the bank, so as to hide from research. For a year they have been charging me $25 and $26.75 per month. In trying to dispute, I get passed from department to department. Looks like I will have to cancel my bank account to get rid of them.

              1
              • Organization Name: CPR Safety Services, LLC

              This comment refers to an earlier version of this review and may be outdated.

              Janine Kernaleguen

              Organization Name: Gateway Veterinary Services Prof Corp

              I wish that there was a 0 star rating. This company sent us broken, worn out and non functioning equipment. Then they charged our account to return the equipment. We sent them pictures of the scratched up and dirty terminals that they sent us which were the wrong terminals anyway. We started and ended our contract in a matter of a couple months. There are horrific and will not respond to our calls and emails to get refunded for these charges. We are going to have to file dispute claims to get our money returned.

              1
              • Organization Name: Gateway Veterinary Services Prof Corp

              This comment refers to an earlier version of this review and may be outdated.

              Glenn Orloff

              Organization Name: Metro travel Services, Inc.

              This company is a disgrace. They have arbitrarily held up over $100k of our money for so-called “review.” I have not been able to get anyone from their risk department on the phone. I just spent 52 minutes on hold, and then the call defaulted to voice mail. I’m on hold again now and am at 24 minutes. Wouldn’t it be more appropriate to contact us if they have concerns so that they could be addressed prior to precipitating such a huge crisis? It really appears as if they don’t want to address the concerns (which are ludicrous to begin with) in order to be able to collect interest on the funds . Imagine the interest they would earn if they are doing this across the board? (From reading the reviews on this site, it seems to be a common occurrence.) Has anyone contacted the FTC? I will do that now and see where it leads. In the meantime, I’d love to hear from anyone else who has already done so. (at 30 minutes now on hold again)

              1
              • Organization Name: Metro travel Services, Inc.

              This comment refers to an earlier version of this review and may be outdated.

              Bre

              Organization Name: Multiple Companies

              I wish I could give 0 stars. Worst processing experience I’ve ever had. Just got off the phone after my 3rd request for a simple form to change bank accounts for deposits. Worst customer service I have ever encountered, and I have Comcast. These guys are living in 1995. You can’t access any of your information online, you can’t submit changes or anything online. They don’t answer their customer service email, as I’ve probably sent 30+ over the last year and not one has received a response. They charge fees that are not disclosed on sign up, and you can’t get ahold of anyone to explain the charges. They have multiple websites that they never tell you about. They don’t send out statements. You have to find one of 3 websites in order to access them. It took me almost a month to even get access to my account online so I could see statements. Then it turns out you can only view statements from the last 6 months, and you have to call them to request older statements. Good luck getting anyone to actually do their job and send those. At this point, they are holding my deposits hostage as I have requested the form to change accounts multiple times and have yet to hear back. I called again requesting and they said they have no previous records of me calling in and acted like I’m making it all up. I don’t think it should be my fault that they have employees that don’t do their job. Regardless of whether or not they have records, I do. I am disgusted with them and I sent an email (which likely won’t be viewed) telling them if I don’t have the form by the end of the day I will be contacting the better business bureau. I am now trying to leave a review on every site I can find to save the next person the hassle. Go with square or literally ANY OTHER PROCESSOR. With square, at least you can access all of your stuff online (one website, not multiple with different logins). You can submit documents and change your bank account info. Square is actually somewhat modernized. If EVO would bring their services into this century, that would be great. They still use fax to have forms submitted. Honestly, it’s easier to file company taxes than it is to get anyone at EVO to do their job.

              1
              • Organization Name: Multiple Companies

              This comment refers to an earlier version of this review and may be outdated.

              Vincent Troncoso

              Organization Name: Flashco Inc

              These are unprofessional people which will waste your time and hold your money. Beware as I was misled and now they are holding 5k of my money. I won’t stop until I get justice.

              1
              • Organization Name: Flashco Inc

              This comment refers to an earlier version of this review and may be outdated.

              David Burks

              Organization Name: Sweet Heart Winery

              EVO payments is absolutely AWEFUL!!!!!Fees have been MUCH higher that they claimed and when we call for ANY reason we only get the run around. Customer service is the worst I have ever experienced. Our credit card readers have been buggy, and prone to disfunction. DO NOT SIGN UP!! DANGER-DANGER-DANGER!

              1
              • Organization Name: Sweet Heart Winery

              This comment refers to an earlier version of this review and may be outdated.

              Bruce Ha

              Organization Name: Sarah Ha Jewelry

              This company is a scam. Started with them through authorize.net and cancelled account when I moved the merchant services to shopify. After they said the account was closed on the phone they still kept charging annual and monthly service fees. I had to have my bank track them down. On the phone they said the only way to cancel is through a form that they never informed me about after they confirmed the account was closed. This hidden fee was labeled as bkcd processing fee but not their name so I thought it was my banking fees. My banker one day said that’s not them and we traced it down. I had been paying for 3 years to this EVO Payments company after account was closed. This company is a scam.

              1
              • Organization Name: Sarah Ha Jewelry

              This comment refers to an earlier version of this review and may be outdated.

              Anne West

              Organization Name: linda west cellos

              I can send you copies of our invoices. EVO has 10s of additional fees that were not disclosed to us when our other merchant service was bought out by them. On average, it amounts to over $100/mo in additional, probably totally bs fees. When we quit them, which will be very soon, I’m planning on suing them for all the fees that they charged us that were total bs. Anyone have the name of a good business attorney?

              1
              • Organization Name: linda west cellos

              This comment refers to an earlier version of this review and may be outdated.

              Barry Lind

              Organization Name: Lindco

              Same thing happened to us. We promised lower rates etc. We switched to Elavon and our rates are literally HALF. They do not disclose all the fees. We will show anyone our invoices/bills if the y wish. Something isn’t right there and they are a public company – how? I do not know.

              • Organization Name: Lindco

              This comment refers to an earlier version of this review and may be outdated.

              Host Wavy

              Organization Name: Host Wavy

              Awful customer service. I had signed up with them. it was never clearly stated I’d be charged a monthly maintenance fee. I was getting charged every month this maintenance fee on a service I never ended up using. I had thought it didn’t fully get set up since I never put it through on my website. They had taken 400$ from me total since october. I finally realized what happened and called. They didn’t even entertain a refund.

              1
              • Organization Name: Host Wavy

              This comment refers to an earlier version of this review and may be outdated.

              MARCO

              Organization Name: PDM Auctions

              Terrible merchant services company, do not sign up. Read print, they promised me low rates and an $8-$9 monthly charge, they were charging me $40 per month for two years, I didn’t know because they don’t send paper statements. Weel apparently they were charging me a PCI Compliance, they never notify you by mail. So I cancelled them but they stole over $1000 in fees.

              1
              • Organization Name: PDM Auctions

              This comment refers to an earlier version of this review and may be outdated.

              Frank L.

              we had the EXSACT same story INSANE. How is this legal ?!

                This comment refers to an earlier version of this review and may be outdated.

                Robert Roa

                Organization Name: Roundabout Records LLC

                I am very unhappy with this service and the customer service that I have received! It’s too expensive for the small number of transactions that I process. I noticed that I received an annual fee only after a few months of service. Not cool! Every month I see a Compliance fee and also a non-compliancefee. How can I be compliant and non-compliant at the same time? Bogus! The VT lite invoices do not notify me when someone pays. I keep asking my clients to pay when they already had made payments. Makes me look bad! I have tried numerous times to become compliant and I still can’t get it right. Never had to do this with my other merchant providers. Square & Payjunction are more transparent. I keep calling back every month to have my account information updated to the correct information. It still shows the wrong address on my payment processing statement. Who set this up? Where did they get all this incorrect information? Not from me. In February 2019, I only had charged one CC for $75. I wascharged $58.95 in other fees. Please cancel all my services with EVO payments.

                1
                • Organization Name: Roundabout Records LLC

                This comment refers to an earlier version of this review and may be outdated.

                Bill

                Organization Name: IVR

                if I could give EVO NEGATIVE stars, I would. Have frozen two of my accounts, held my funds for 30+ days, almost shutting down my entire business. Very difficult to work with, very difficult to get on the phone if there are any problems. The risk department seemed to assume I was doing something wrong before I could even defend myself, asking for samples of the product I was selling, etc… then refusing to talk with me .I have a merchant account with chase and it is NIGHT AND DAY, chase departments (even the risk department( are easy to get a hold of, friendly and helpful, work with me if there are any issues etc….stay away from EVO.

                1
                • Organization Name: IVR

                This comment refers to an earlier version of this review and may be outdated.

                Barry L.

                Organization Name: Lindco

                Same things happened to us. There Risk Department is terrible/militant. I am so glad we switched. This is a public company. Go to their board of Directors with complaints – you want to see people hop? They act like their a private company out to screw you.

                • Organization Name: Lindco

                This comment refers to an earlier version of this review and may be outdated.

                audrey umphrey

                Organization Name: Tonystoys

                I would like to cancel the service

                • Organization Name: Tonystoys

                This comment refers to an earlier version of this review and may be outdated.

                Jessica Dinsmore

                Hi Audrey,
                I’d strongly recommend contacting EVO directly to request cancellation.

                  This comment refers to an earlier version of this review and may be outdated.

                  Bill L.

                  Organization Name: Construct-A-Lead.com

                  We tried EVO Payments and it was a nightmare from the beginning. Nothing was quite what they promised. The fees they promised were not what we ended up with. They made us have a reserve account for 3 months – which wasn’t that unreasonable – then they switched it to 6 months (that’s when we started to look for a new merchant processor) – then they said indefinitely with the reserve account. We no longer do business with EVO. They are holding $8,700.00 of our money. We tried to contact their customer service, their corporate offices – no one gets back to us.We have literally done nothing wrong other than switch companies.I have to remind them that they are a PUBLIC company. They are treating us as if they are private company out to scam small businesses.We just want our money back immediately and be done with them . I would like someone from their corporate offices to contact us today. We plan to contact the Better Business Bureau, the New York States Attorney’s office, and Deutche Bank – who they do business with, and other government entities.They are literally holding on to money that DOES NOT belong to them.

                  1
                  • Organization Name: Construct-A-Lead.com

                  This comment refers to an earlier version of this review and may be outdated.

                  Bill L.

                  Organization Name: Construct-A-Lead

                  Of course no reply from these jokers. Nice customer service. We even contacted their CEO, COO, etc. all the executive. No got back to us. Terrible customer service. This is a PUBLIC company mind you.

                  • Organization Name: Construct-A-Lead

                  This comment refers to an earlier version of this review and may be outdated.

                  T. A. Bowling

                  BEWARE! BEWARE! BEWARE! My company has been a customer of Evo International for at least 10 years. Throughout the years we have processed large transactions and never had a problem. Not one charge back. A few days ago we processed a large transaction and Evo flagged the transaction. I received a phone call and email from Evo to let us know they have flagged the transaction. To release the funds they would need bank statements, receipts, invoice, and contract. We supplied all the requested information and this is where it turns into a NIGHTMARE. I called and emailed the Evo rep several times to confirm she received the requested information. Absolutely nothing from her for two days. When she does respond its to tell me that she has not received any of the requested information. So we try to fax the requested information and her fax machine is sending us an error message. Now we can’t send an email and we can’t send a fax, but we’re being penalized for this. We continue to try to send an email and finally she receives it. She lets us know, that she will give us an answer the next day. Of course, we don’t hear anything from her the next day and we make several attempts to call and email. I had to call another rep and ask her to please have this rep give us a call. She finally calls to let us know they aren’t comfortable approving the transaction at this time. OK, so you would think that Evo would just cancel the transaction, but that would be too easy. This same Evo rep tells us that we have to go back to our customers and ask them for proof of merchandise and that it’s in good condition before they would release the funds. Now needless to say they already have a signed contract from the customer saying they have the merchandise in hand and in good working condition. So now their asking us to figure out a way we can make this happen. We literally had to ask the customer to take a photo of the merchandise and hold a sign saying that the merchandise was received and in good working condition. We then forward the photo to the Evo rep who confirms it with her manager. Now it’s a go and we should receive our funds in one or two business days. It’s been three business days, but it has been confirmed with another rep that it will go through today. We had to jump through hoops, be degraded as a company, spent hours of our time to meet their needs, be treated like we didn’t matter, no communication, was told I could not speak with a supervisor through this process and made feel like I was being held hostage. I wouldn’t wish this experience on any small business. I understand that Evo International has to protect their interest, but be professional about it. NO CUSTOMER SKILLS. NIGHTMARE OF A COMPANY!!!!!

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Harold spillman

                    Organization Name: Grind and grill cafe

                    HORRIBLE COMPANY. LIARS. RIP YOU OFF. BUYER BEWARE. charged 695.00 for equipment returned to them. Refuse to give a refund. Would give negative stars if I could.

                    1
                    • Organization Name: Grind and grill cafe

                    This comment refers to an earlier version of this review and may be outdated.

                    Lynda spillman

                    Organization Name: The grind and grill cafe

                    Horrible outfit. Bad customer service. Was told there was no early termination fee. There was buried in the contract. 350.00. Was told its month to month that was a lie. Buried in the contract it was a 3 year contract. Returned their equipment and they charged me 695.00 for it. Saying it was over 10 days in getting to them so they could charge me. They havent returned the equipment I paid for. Will be suing for it I suppose. BEWARE!!! They are a shoddy company. They make their money ripping you off.

                    • Organization Name: The grind and grill cafe

                    This comment refers to an earlier version of this review and may be outdated.

                    william smith

                    Organization Name: smith liquors

                    I have been using Evo for 2 years now and they have the lowest processing fees I ever had. I am paying 2.5 percent or less, received free terminal and have no cancellation fees. My deposits are on time.

                    5
                    • Organization Name: smith liquors

                    This comment refers to an earlier version of this review and may be outdated.

                    John

                    They dont have the lowest processing fee. Try Heartland and/or 360 payments. Youll be surprised.

                      This comment refers to an earlier version of this review and may be outdated.

                      Scottie Jones

                      Organization Name: U.S. Farm Stay Association

                      DO NOT USE Evo Payments! The sales people they use are contractors so Evo is not obligated to the misinformation they use about reduced payments etc. and if you read the fine print cannot be held liable for any information that has been conveyed.That same fine print, that takes a magnifying glass to read, also mentions in the 2nd to last paragraph a $350 cancellation fee within the first three years that was never mentioned. With the additional fees that Evo adds monthly, I realized the percentage I was paying for their merchant services came out to over 6%. While I cancelled service over 4 months ago, I continue to be billed for services even though there are no credit cards coming through them. When I called to ask for a refund and a stop to unauthorized debits from my account, I was told they would look into it. I was just charged again today and have asked my bank to pursue fraud charges against them. If you think you are getting a good deal, do the math.There are plenty of good providers out there. I rue the day I ever picked up the phone from this company! They are hucksters and it looks like they just get away with it!

                      1
                      • Organization Name: U.S. Farm Stay Association

                      This comment refers to an earlier version of this review and may be outdated.

                      Scottie Jones

                      Organization Name: U.S. Farm Stay Association

                      In fairness, I was contacted the day after I wrote this review. The company has refunded fees charged since I cancelled my service with them. It would have been great to have had this attention from the start and to not be dealing with contractors who identified themselves as the company. I still cannot see a way to know who you are talking to on the phone. At least my complaint is resolved.

                      • Organization Name: U.S. Farm Stay Association

                      This comment refers to an earlier version of this review and may be outdated.

                      Kevin M Brown

                      Organization Name: Madvapes

                      I just got this processor and its a nightmare! I have had 2 processors before so I’m familiar with the way things work . First they kicked to me underwriting AFTER i started processing because they didn’t have required forms . This should be taken care of BEFORE processing starts. Then somebody made a typo on my application. So basically I’m waiting at least a week to get my money. I’m not sure because I haven’t got it yet . Then I was told I would have next day and funding and was put on 2 day funding . I called my representative from the company who left me a voicemail all nicey nicey and left her THREE voicemails to please call me. Nothing !!!BEWARE. I’m thinking of just plugging back my in my old machine with old processor . Had no issues with them or BOA

                      1
                      • Organization Name: Madvapes

                      This comment refers to an earlier version of this review and may be outdated.

                      Jean Calvert

                      Organization Name: Energy Psychology Group, Inc

                      BEWARE of Evo Payments and DO NOT use them as a merchant services provider. Our company sells products that cost between $7 and $7,000. We use a launch model. The first launch they blocked payments over $2,000. Their customer service people were completely unresponsive, we eventually had to write the CEO to get our funds unblocked. Three years later they were still holding money from our seventh launch. The difference was that they stopped responding to all emails, including those sent to the president. They are holding hundreds of thousands of dollars of OUR money, and have not communicated in any way for weeks. Their Mission Statement is: “To forge enduring partnerships through the delivery of innovative, reliable, and secure payments solutions, backed by an uncompromising commitment to exceed the expectations of our customers and partners.” They do not provide even the minimum of communication or effective service.

                      1
                      • Organization Name: Energy Psychology Group, Inc

                      This comment refers to an earlier version of this review and may be outdated.

                      Renoir

                      Organization Name: Eden Life Market

                      We are an unfortunate victim to a succession of upsetting events by this company. At the Beginning of July, our Company, Eden Life Market, bought over another health food store in Pleasant Valley, NY. The previous owners had Evo Payments as their merchant processors. Since taking over the business we were in possession of all the assets of that previous business. The previous owners were rushing us to change the names and ownership on all the accounts since we had changed the name of the business after our Grand opening. So We called Evo payment, hoping that we could switch the information on the accounts seamlessly. The sales rep told us that would be very simple and easy, and all that We need to do is sign a few documents (this is where everything went wrong). I signed the documents with an understanding that the name on the accounts and the bank account numbers would be changed, and that the payments we processed from the next day moving forward would be deposited to our new accounts. Confused, the deposits kept going through on the old bank account, so I called and made them aware of that issue which another rep told me that it will go through when I receive the new device (that was not explained to us initially, red flag). We got the new device, set it up, and great, the new payments came through on our new bank accounts. 1 month later we kept receiving fees on the old bank account from the former owners account with EVO (something new to me, they still had an account), which placed our account in a negative. I called them to inform them about what had happened and they informed me that this was because half of that month we had processed some payments so that’s the reason we are still being charged (okay). And the fees were showing up different from what they were stating, then we were asked to send a bank statement so they can look into it (we were never contacted). Next month, fees were charged again to the bank account, placing the account into negative again, with bank service fees also. We called, and was told, “the old account was never canceled”. And soon after we had switched to a merchant processor, and surprise, a cancellation fee. How didn’t we see this coming, why wasn’t that stated clearly, we thought we were only switching account information. A 3 YEAR CONTRACT!! and $395 fee for cancellation. We had already planned on changing our POS System to a clover and weren’t trying to attach to anyone. Which is obvious since we switched to another company a little over 2 months after. Long story short, we were never informed we had to write a letter signed before the accounts were “officially closed”, though we called to have our accounts closed. They waited for the fees to accumulate. We wrote them disputing the cancellation fee, to which we never got a reply or a call, until I called them to ask the status. It was rejected, for reason not stated, never communicated (Same as from the beginning, lack of communication) We are honestly considering contacting our lawyer to see what we can do about a lawsuit. This is fraud and misrepresentation in our estimation. We would never recommend this company. And as we seek to expand and open other locations, this company is out of consideration. The new company we now use clearly stated the upfront fees, the contract agreement, what we should expect. And they called to clarify some misunderstanding in fees after our first bill and walked us through again.

                      1
                      • Organization Name: Eden Life Market

                      This comment refers to an earlier version of this review and may be outdated.

                      Carol

                      Organization Name: CF Sales

                      The company I work for has been with EVO for years, but when we sold part of the company we sent in the paper work so the new owners could use them. But ever since we sold part of the company on May 1, 2018, they keeping deducting for our account. And I can not get anyone to return my calls. I would like a call back to straighten this out and get a refund. So as for recommending them they have a bad customer service and no supervisors on hand to handle the problem. Call me back at 256-734-1208 M-F 8:00 a.m.-5:00p.m. central time.

                      1
                      • Organization Name: CF Sales

                      This comment refers to an earlier version of this review and may be outdated.

                      Gregory O'Leary

                      Organization Name: IBA/ EVO Payments International

                      I am an independent Rep for EVO. I have been for 9 years. I have heard horror stories about every Credit Card Processor out there. I have always been straight forward with my clients. I visit them every chance I get. I check to see if they receive free paper for their terminals. I make sure that I address all issues that might come up. I make EVO a better company. This is my advice to people looking for a Credit Card Processor. 1) Find a company with a local Rep. 2) Find out how long they have been doing this Job. If not very long they will not know how things work. ( At least 3 years). 3) Ask for a Month to Month contract.
                      4) Your New agent should help you cancel your old account. 5) Call me (just kidding, kind of). 6) If you are cancelling an account call them first. Find out what you have to do. If you send an email. Call them back to confirm they received it. Don’t assume they did. This is common sense but I am amazed to find out that people just don’t follow through, with what they are trying to accomplish.

                      P.S. EVO does not have yearly agreements anymore. A 60 day notice is all that is needed cancel an account.

                      • Organization Name: IBA/ EVO Payments International

                      This comment refers to an earlier version of this review and may be outdated.

                      april Glueckert

                      Organization Name: Calumet Lumber Company

                      Where are you located ? find me and call me (not kidding)

                      • Organization Name: Calumet Lumber Company

                      This comment refers to an earlier version of this review and may be outdated.

                      Akansha Tiwari

                      Organization Name: Miami Skin and Vein

                      If I could give a lower rating I would. The entire process has been like chewing on nails. You save some money with Volusion and EvoPayments but let me tell you it is ridiculously hard to get even the smallest most common sense tasks by them. They make you feel like you are crazy for asking for them to be doing their very simple jobs. After having a terrible experience setting up my account, now if I ever need to access the account for any help, they make sure that I have a hard time even getting into my account and accessing my information. My money is not coming in from my client’s purchases. When I asked them what the issue was, they said that I just need to recreate the account to access my information. As in go through the entire painful underwriting experience again! I even forwarded them their own emails with statements that THEY have made to me to tell them look this is what you told me earlier. But nope. They are not willing to work with you. They just want to take your money and then they don’t care. Pieces of shits and a shithole company. Do not bother going with them. The burned blood and lost time will need come back. Spend a bit more and get a better experience.

                      1
                      • Organization Name: Miami Skin and Vein

                      This comment refers to an earlier version of this review and may be outdated.

                      Maria Wallin

                      Organization Name: MariesStore100

                      This company has the most dishonest people I have ever done business with. My first batch transactions for 3 weeks seemed to work fine. I was going to go over my limit so I called and told it was forward to the “risk department” for review – called back and told that since it was temporary it was fine. Well it turned out not to be fine – they froze the account on a Friday without letting me know and then on Monday they closed it with $5500 in reserve that they will not even fund my account with or I asked them to reverse the transactions as my buyers will reimburse me for the purchases. I talked to a supervisor in the Risk Department who does not have a direct report (that was a good one – he must own the company). Both Risk Department representatives were so rude and nasty – when I stated that I shipped the items that the payments were made for – there response was “TOO BAD”.
                      Stay away for this company, they change the rules as the go along and the “risk department” will do whatever they feel like doing in the moment.

                      • Organization Name: MariesStore100

                      This comment refers to an earlier version of this review and may be outdated.

                      Sameh Sakkal

                      Organization Name: Sameh Sakkal, DMD

                      i sign up with evo payment through agent that came to my office turn out everything he said was misleading or lie i requested to cancel my account but they did not and now after six months they wanna charge me early termination fee , please do yourself a favor and do not do business with them.

                      1
                      • Organization Name: Sameh Sakkal, DMD

                      This comment refers to an earlier version of this review and may be outdated.

                      Mel

                      Organization Name: Brooks Steakhouse

                      Been with them for 15 years. See my rep at least once a month. Never any problems and they match competitors rates. Guess all these people have bad reps that really have 0 experience. http://www.goevony.com is their site. Evo Of Upstate NY… Give them a check if you live in the area.

                      5
                      • Organization Name: Brooks Steakhouse

                      This comment refers to an earlier version of this review and may be outdated.

                      Brand and Reputation Specialist

                      Thank you for your review! We are happy to hear of your great experience with EVO and appreciate your business for all of these years.

                        This comment refers to an earlier version of this review and may be outdated.

                        Eric

                        Organization Name: Fontaine air conditioning

                        Remarkably bad. I swear they practice some kind of malicious insanity. Vengeance for some unknown reason. If they’re not sick, they’re good at making me feel that way. It’s like here here here here we got exactly what you want and (promise promise promise X 10) well not really. The first time I used them it was for $1650 on one job and $4000 on another which was still under their promised limit. They then canceled the limit without reason. I swore never again but the jokers called back about a year later. We got your limit we promise no worries and a stack of guaranties. First job? NO! You can have a tenth of your limit. The job is already sold. I honestly believe they deliberately toyed with me maybe for what I had said the year before. Regardless, they gave me what I needed and then yanked it away, twice. They’re awful. Mean. To me personally: bizarre, incomprehensibly bad.

                        • Organization Name: Fontaine air conditioning

                        This comment refers to an earlier version of this review and may be outdated.

                        Rv

                        My rating for EvoPayments would be a BlackHole and not a star!!! Stay away from them!!!!!!!- Deceptive Sales tactics- Asked them to find out about their services, they rep said we will need you to fill out some forms for review and see if your business will approved. – Next thing I know is they start billing me and I see all these charges show up on my account.I did not give them permission to bill me and I did not even sign up for their service.Took me 2 months to get all the money back and lot of phone calls to them.Stay Away!!!!

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Shayna Cavalieri

                          Hello Rv,

                          My name is Shayna. I work for EVO Payments International. I am very sorry to hear of your negative experience with us. I would like to connect you with a manager immediately so we can look into this for you and assist in any way we can. Can you please reach out to me via email? shayna.cavalieri@evopayments.com

                          Sincerely,
                          Shayna

                            This comment refers to an earlier version of this review and may be outdated.

                            kathy

                            Organization Name: Sunbury Veterinary Clinic

                            We fell into the category of cancellation being “lost” and account “auto-renewing” for 6 years. Yes the charge appeared on our bank statement but went unnoticed as we assumed that charge was from the new provider. This misconception was reinforced as our monthly statements “coincidently” stopped at the time we thought the account was cancelled. They said “Oh, we went green then and if you wanted statements you had to log in on-line”. We were never informed of the “going green” piece of the equation.

                            They took $4455 from us for nothing in return…. 100% profit in the pocket. Shameful.

                            I won’t even go into how rude and unapologetic “customer service” was when informed of the issue. With all the rest of the options out there……stay away from these guys. Completely unethical business practices.

                            • Organization Name: Sunbury Veterinary Clinic

                            This comment refers to an earlier version of this review and may be outdated.

                            Melissa

                            Organization Name: Pittfittraining

                            Evo has the worst customer service I’ve seen since direct tv. They didn’t return phone calls. I spoke with the wrong department for a week before getting set up. They didn’t explain fees to me which I found out about when it came out of my transactions. I was hung up on and have been trying to cancel my account for a month. I only used them for a month.. horrible stunner service. Would never use them again or refer anyone to them.

                            1
                            • Organization Name: Pittfittraining

                            This comment refers to an earlier version of this review and may be outdated.

                            Unya wetshi

                            Thks for saving my business. After reading almost all comments, apparently this company seems to be aggregators, they just need to keep merchant funds for long period, so they can reinvest that, thus easy opening and fast closure without notice is the main game.
                            I was just about to apply, you just saved me!!!

                              This comment refers to an earlier version of this review and may be outdated.

                              Alison Bec

                              I’ve been with EVO for over 5 years. The last year has been horrible. The company transfers and finger-points to other personnel instead of finding resolve. I’ve been trying to close my account since June 2017. I’ve faxed in the forms they provided me and for whatever reason no one know why my account is still open and why they are still charging. October 9th I called and spoke with a guy (I will not providing names in a review) who transferred me to a woman who said after a hour call that a “senior” would be calling back within 45-60 minutes. here we are 24 hours later and no call. So I called back in asked for a manager and the gentleman said he would assist me so I told him to read the notes after 20 minutes on hold he started trying to quote the contract which completely contradicted what the contract said and what the agents the day prior said/quoted. So this guy transfers me to a senior who was available to speak with me, however I get transferred to a lady’s voicemail not a live person. So now I will wait another hour and call back again. Please do not use EVO. As a small business owner this has been the worst decision I’ve made. Wish I would have left earlier. The first few years were great, however once the company fully changed names/ownership it’s been nothing but a headache. EVO is only out for fees and money hence they still won’t or can’t close/term my account.

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                John

                                This company is the biggest thieving, scamming, dishonest people I have ever done business with. My first batch transaction (which was within my application amounts) $6000 is being “held” by this company and then all of a sudden close my account and list me on the Terminated Merchant List. Now, the only answer they will give me is we will review the account in 30 days for “POSSIBLE” release of funds. The agent I spoke with in the risk department spoke as if she was mocking or about to laugh at me for the situation i was in. I have products paid for by my customers totaling over $6000 and don’t have a cent to show for it, and to add insult to injury, they deducted the cost of processing out of my bank account. STAY AWAY from this company at all costs.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Hope

                                  Update to my previous comment. Our issue has been resolved.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Dr Fox

                                    This provider, EVO was fairly simple to setup and accepts payments. All is great for accepting payments. However, when you ship merchandise like we do, BEWARE! While you may follow all the rules of common sense, ship to credit card billing address only and require a signature on delivery at the delivery address, you will not win in the event a customer performs a chargeback. Let me say this again, we have been using Amazon, Paypal and other merchant solutions for more than 15 years. Never lost a single chargeback when a customer performs “friendly fraud”. With EVO, if and when the customer decides to issue a chargeback for merchandise not received, even though the customer signed for the merchandise, you will loose the money and the merchandise. EVO does not find “signature delivery” to the billing address acceptable proof. We have never lost any chargebacks in the past by following a few simple rules of common sense and we have lost every chargeback only with EVO because they state in writing that signature on delivery to the credit card holder billing address is not proof of delivery. The fees associated with EVO are exceptionally high. While the state your fees to be an average of 1.9 to 2.7 percent, we have NEVER had transactions fees lower than 4.5% plus reward fees associated with Mastercard and VISA. Basically, you will do better going with Amazon or PayPal – do not use EVO, you will loose every chargeback no matter how much you take precautions to prevent fraud. EVO will not work with you on chargebacks and they often perform arbitration as a matter to settle a dispute rather than simply submit the proof of delivery… needless to say the transaction fees are much higher than advertised.

                                    1

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Mark Goddard

                                      I established a business relationship with Authorize.net and they connected me with EVO Payments. Everything seemed to be going fine until I landed my first life coaching client. The client paid me for 6 months of support and the payment cleared. EVO Payments wouldn’t release the money because the had a regulation stating that I couldn’t charge more than $1400 at a time, and they forced me to refund the money! I since fired them after finding an arrangement that was a better deal and was what I was supposed to have from day one!
                                      Then I discover that this company tried to take more the the amount of my payment out of my account causing it to go negative, and I had to go through an account closure and a massive redo of the auto-payments to venders I use. HUGE nightmare!
                                      DO NOT DO BUSINESS WITH EVO PAYMENTS!

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Mike

                                        Organization Name: EVO

                                        Your rep should of put your highest ticket to a higher transaction price…But you should of also read your contract better. It was for security purposes as it was considered high risk. I’d blame your rep.

                                        • Organization Name: EVO

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Wanda K

                                        We began using them to work with Authorize.net via Infusionsoft in June 2011. Every year since, I notice increased fees. (We don’t get a monthly charge) I’ve had to call them six times in the last few months, each time because THEY did something stupid. On Sunday, a client was auto-charged $3000, which is twice what he owed. (He had submitted two orders by accident)On Monday, we realized his error and issued a $1500 refund. It wouldn’t let us just cancel his transaction, even though it hadn’t settled. I also got $328 in merchant fees that day(!!!) On Tuesday, the $1500 was ripped from our account, but the original $3K still hadn’t arrived.On Wednesday, I was charged $152 in merch fees for the refund (!!!!)It is now Friday. The original $3000 has not yet arrived!This has happened five times in the last few months. We are leaving them at once, of course. Luckily, I don’t seem to have a contract. But IF and WHEN the $1500 I’m owed actually hits my account, it will have cost me more than an hour in lost time AND almost $500 in merchant fees!This is criminal. And it keeps on happening with them. That’s enough.

                                        1

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Go To Auto

                                          EVO is literally criminal. I signed up to a one year agreement, which ended up being entirely different from what the salesman told me (who stopped answering my calls and texts when I called him on it) so I dealt with customer service. They were going to redo the agreement, but I balked after I saw all the charges that actually came with the service, and stopped using the machine. Three weeks later a signed five year agreement shows up. It has three different people’s handwriting, and is obviously cut and pasted from previous agreement. I freaked and got my lawyer involved, they immediately backed up, cancelled my agreement, and refunded a little money. But it still cost me 1000 or so to use them for a couple months, they were actually charging me what amounted to 10% approximately. So yes, they are certifiable crooks. And hilariously they called me about three times to try to sign me up under a different company name, but the phone number was the same. When asked, the agent replied that they are affiliated but not the same. LOL. I told them where to go on the third call and they finally stopped. Six months later out of the blue they send me an invoice for a debit machine (they had to replace the initial one as it was not working). Again it’s their screw up, the original sales person exchanged the machine for me, and the one they were trying to charge me for was the broken one I had returned. Again they back off after I prove them wrong, but they are literally the worst company I have ever dealt with. They are a nightmare.

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Lora Klein

                                            I had EVO give me a quote because they said they could give me better rates. I sent over my statement more than once to the sales person who in turn gave it to another person who called me. Not only did I find this person very unprofessional, loud and demanding but I found that she lacked phone manners. After pursuing me endlessly non-stop they finally stopped calling until today when some overbearing very rude person wanted to know why I did not take the deal and what my issue was. Not once did he give me a name just wanted to know why I would not change and that I was making a mistake and offered 50% less than what I was paying and then hung up on me. Even if I was going to change my credit card processing I will never go with this company due to unprofessional people who I refer to as bullies.

                                            1

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Jose

                                              So I had an active merchant account with Evo Merchant Services for over 3 years with no problems. They never had any issues with me. I paid my fees on time, complied with all their requirements and obeyed every law & guideline that was presented to me. on November 9th, I get an email from someone in the loss prevention department stating that my account needs to be reviewed for a increase because I exceeded my yearly volume. I replied right away with the necessary documents. I submitted my bank statements and didn’t hear from them. I sent an email on November 18th to follow up and this was the reply “I am still working on the volume increase for your merchant account. This process can take up to 7 business days. In the meantime, please continue to process as normal.” I then get a phone call on December 1st that my account will be suspended and I cannot process anymore transactions for the remainder of the year. I think that this is very unprofessional and damaged my business in many ways. How can they tell me that all of a sudden, just like that, I cannot process transactions? This is my third year processing 6 figures and they tell me its because I exceeded my $50,000 yearly limit? Why didn’t someone contact me before? Then they said it was my industry? They should have at least given me a month or so to get setup with another company so that my transactions could still go through. I feel that this company is unethical and should not be allowed to do this. On top of that, they are holding over $1,000 of my transactions on hold. They said I can cancel my account but it will cost a fee and I won’t be able to get my money that is on hold until 30 days after I cancel my account. I advise anyone looking to get setup with this merchant account to stay away!!

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Jose

                                                And I gave them 0 stars!!

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Jose

                                                  Please withdraw my complaint. This issue has been resolved.

                                                  5

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Mike

                                                    I’ve been a customer of EVO for 2 years generating 6 figures annually. I come back into the office on Monday to see that I didn’t generate any sales over the weekend. I’ve never gone 72 hours without making a sale so I knew something was up.I call them only to find out that they canceled my account on Friday evening. There were no emails warning me of a cancellation nor was there an email saying that my account was canceled. Dropped just like that. And their reasoning was because of our website name (which has been the SAME name since day 1!!)I’m in a very competitive industry where people can be ruthless. This is the biggest F U I’ve received in my 4 years in business and it’s done by a company that was on “my team” so I thought. Not to mention they do this to me during my BUSIEST TIME OF THE YEAR – Holiday Season. Proof they don’t give a damn about their customers.It’s going to be atleast a week of zero sales before I’m set up with a new company. This is going to kill my Holiday season sales goals. I’m normally a nice person, but I’d spit in the face of whoever decided to think it’s right to drop my company without any notifications of headsup. Even if you’re my biggest competitor – I’m telling you to AVOID THIS COMPANY AND THEIR UNETHICAL SHADY TACTICS!

                                                    1

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      L & M Enterprises USA LLC

                                                      In our opinion, this company should get zero stars. They canceled our business account after more than 10 years, with immediate, same day effect, with no prior discussion or notice or legal cause, because they said they didn’t do business with retail, licensed firearms businesses. We are the same business today that we were 30 years ago before we began taking credit cards, and the same business today as we were when we filled out their paper work and disclosed our business type back in 2004 or so. Totally arrogant and improper behavior, in our opinion. ZERO rating. A negative number would be OK also. thx for listening.

                                                      1

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                                                        Beth Davis

                                                        AWFUL! They hold your funds at the drop of a hat!!! They never call you, email you or notify you. They have done this twice now. This last time it was triggered when I connected ConstantContact.com to Authorize.net for an event that I’m doing, EVO was alerted and without any notice they held funds. I have been trying to get my funds released for three days now. Still waiting for a call back on it. They are a nightmare to work with. The right hand doesn’t know what the left hand is doing and you can get transferred to three different people and still not get it resolved. Then once they do release your funds, it takes multiple days to see it deposited. Last time it was close to $20,000, this time I caught it early and they are only holding about $5000. I highly recommend that you DO NOT USE THIS COMPANY!

                                                        1

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Tim Lippert

                                                          This Company should not be allowed to do processing. I have had issues with the personal hanging up on me, rudeness, and just flat runaround type behavior. I closed my account in March of 2016. They told me I couldn’t close my own account w/o talking with the account executive first. Told me I needed to give the individual 48 hrs to talk with me. Months went by with no credit card transaction taking place. When I called back they told me the same thing. I had to wait 48 hrs. In the mean time the account exec. was avoiding me (Shawn Adair) in Des Moines Ia. He would not return my calls. So also they keep charging my account bank fees as they call them. This is now July and I am still being charged for these fees. This company is as low as one can get. Bottom feeders! I even spoke with a individual in Ohio and he told me this would be taken care of. That they don’t like to hear this sort of thing, but It hasn’t, so I have been lied to one more time. I was even told I had to send a photo ID because they needed it on record. Then I was told from the account exec. that it wasn’t necessary. This company is about playing games. If you don’t think so, just wait till you try and close your account. If they are doing it to me, they are doing it to everyone. I think a lawsuit may be in order. I will talk to an attorney and see what legalities I have. Bad thing about all this, I was with this company since 2007. They have no reason for being mad. They should thank me for all the money I made them. Instead nothing but games as they still continue. I would stay away from EVO and their shady practices. I still cannot get a good answer as to why this company continues to steal my money from my account. Choose your processor wisely. This is certainly one I would choose to have as a processor.

                                                          1

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Deborah

                                                            Do I really have to leave a star at all for this company? We made a decision to change to this company for the “great rates” they give. It was supposed to be a simple plug and play for the machines. What a nightmare! Nothing was set up correctly!! Nothing! The pin pads were not set up correctly, so they would not work. The chip card reader did not work. Then the check machine..was not available on their platform..wait..it came from them! Their suggestion? Stop taking checks! Seriously?30 years in business..accepted AE all of those years..the machine was not set up to accept AE and we would have to call them personally and set it up. You have got to be kidding! This is just the one we knew they had not set up on the terminal..too scared to go further. Had to go all over town looking for a plug for one of their machines..only to find out that the machines did not work.SUGGESTION?? STAY AWAY FROM EVO! We unplugged the machines..and hooked our old machines back up.

                                                            1

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                                                              JOHN

                                                              They auto-renewed my account without my signature. When I closed they waived the penalty. But they keep charging me 20/month even after closure. Phone calls and emails state they are aware of the problem and will fix, but month after month they keep taking the fee and never refund. Will have to close the account to prevent access. Bottom line this company does not do what it promises in writing. And their customer service is horrible. Much happier with my new processor, Heartland, and saving 200/month over EVO

                                                              1

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                roxanne dime

                                                                Helpful writing ! I was fascinated by the specifics – Does anyone know where my business might locate a blank IRS W-9 example to use ?

                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                  Lee Dittrich

                                                                  Sold my business and attempted to transfer the account. Completed an application as directed by EVO and provided new bank info. 22 days later and still not resolved. Get the runaround everytime I speak with a rep. Nobody calls back. Unethical, unprofessional and unreliable. With all of the options available, utilize a reputable company and swipe clear of EVO!!!

                                                                  1

                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                    Mlily employee

                                                                    Been receiving false fees and charges for 5 years since cancelling their service!We stopped doing business with them back in 2010. In 2013, they started charging us fees despite not having used their service for three years. In 2014 an employee officially cancelled service with the company. Then, in 2015, they sent an early termination fee. People reading this may wonder why it’s taking so long in between notices and cancellations. There’s a good reason for that. They sent the bills to an address that hasn’t been used by the company in 13 years! They were told that and were given the updated address, but they still turned it over to a collection agency who had the audacity to put this on owner’s personal credit report! We have paid the early termination fee (mainly to appease them to find common ground, but they haven’t budged). Needless to say, we highly regret doing business with Evo International.

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                                                                      Eric Cox

                                                                      I was reviewing my bank statements back in November and noticed that I had two credit card processing charges. One was from VMS, which I was in the process of terminating and one from EVO. I had never heard of EVO. I called, they said they didn’t have a signed contract for my merchant account number and would of course refund the amounts debited from my checking account. Since then, I have called repeatedly. Now, they cannot find the merchant number that is clearly listed on my bank statements. All they can find is my VMS number. I curious if anyone knows how these two companies are affiliated.

                                                                      Further digging into my bank account, I discovered that EVO had been charging me for many months and overall have, in my opinion stolen, $860 dollars. In November when first called them they were very sorry and seemed helpful. As of today, I’ve seen no money and “the person I need to speak with” is always in a meeting or gone for the day.

                                                                      Any suggestions on how I can resolve this? Anyone else with a similar experience?
                                                                      Thanks
                                                                      Eric

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                                                                        Greg

                                                                        I signed up with Encore… back last spring I canceled in April within 60 days trial period …First I was told send an e-mail .. I did .. then they said they need a signed letter .. I did e-mail again ..with signed latter to Encore. Now we are in Jan I’m still getting withdrawals out of my account took me a call to my bank who than said ACH done through Deutsche Bank .. had to call them to find out EVO credit card processing … never heard of them … Called EVO found out they are connected to Encore .. I guess they are reps ? luckly I saved my e-mail cancelations was told they would credit me but takes 2-3 weeks! really?! I have not processed anything with them since April yet i would get an ach $82.40 one month and $41.90 another month … I thought it was Square payments but then I realized Square deducts their fee first and deposits you the rest … they would have gotten away with this if I didn’t do more checking! –about 6 months they were doing this to me! I’ll bet they are doing this all the time! BADDDDDDDDDD!!!! I went to Square simple and easy .. I know very easy what my fee is .. they deduct prcessing fee first deposit rest … so you don’t have to worry about what is going to come out of your account! EASY! No contracts or monthly fees! Square is better!

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                                                                          Dennis Walter

                                                                          EVO Payments International is the parent company of Encore Payments Systems.

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                                                                            Fred

                                                                            what email address did you send the cancellation information to? I emailed them through the forum on their website asking to cancel my account and they never replied or called, never contacted me at all after charging me with no explanation (i’m just assuming it’s a cancellation fee) me but charged me a cancellation fee, but now I’m still getting emails from them and can access my account. I haven’t given them written notice but I just want to get it over with quickly so I’d appreciate if you could give me their contact email as I can’t find anything online

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                                                                              Diane Benedict

                                                                              Absolutely the worst company to deal with. They are rude, unprofessional and they charge fees for terminating even thought they give you the run around. Stay away from this company. They are NOT customer service oriented.

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                                                                                MARIA

                                                                                SCAM!!!We have been dealing with EVO Merchant Services from June 2013.All was great at the beginning. We met up with our representative a few times (ADAM BATCHAR), he explained the rates, fees, etc, all was great.Once the contract was signed and had the POS devices were set up is when the problems started.First the range on the devices were horrible, we were having too many problems and so we were forced to upgrade! Obviously for more $$Then there was a problem with their billing department and we were not only getting charged for the new devices, we were getting charged for the old ones as well.Adam promised to look into it, but did not because this was an ongoing problem for nearly 1 year!That is only the beginning…..Feb 2014, we started getting an additional 1% charge on all our transactions. We contacted Adam again and he said he would look into this.Sure enough, it took another year (1YEAR) to finally stop this additional 1% charge.Where Adam said he had no Idea what had happened, but assured us we would get the refund for all of the additional charges as well as a credit for the POS overcharge.We have not seen any refunds or credits of any sort.I have personally called and spoken to probably everyone at EVO except for maybe the CEO or president.If this is a legitimate company and you want to do good by your product, have someone do something about this.You can contact me ANYTIMEMerchant# 99238155727

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                                                                                  Ed Borden

                                                                                  Used them for years for my physician’s office, no problem. BUT…I retired in February this year and returned the machine to our local representative.When I continued to see their service charge on my bank statement for April, May and June, I called the local rep in Brooklyn and he said he would take care of it. When I saw the charge again in July, I called the main office. After 15 minutes on hold, the rep finally picked up and told me that the account was still active, and only the local rep could terminate it. I called the local rep and he again told me he would take care of it. I called him a gain when I saw the service charge in August, and he assured me he would take care of it.I saw the charge for September and called the main office on 9/8 demanding the account be terminated. Again after 10-15 minutes on hold, the rep connected me to a senior account administrator (after another 15 minutes on hold) who told me to fax a letter asking to close the account, which I did.As of today, after 4 more calls, each with a 15 minute wait, I was told they would connect me to the senior rep. Each time I was cut off after 20 minutes on hold with no answer. Once the rep told me she would put through a “ticket” and they would call me back within 2 business days, but they never did. I finally called yesterday and managed to get the voice mail of the senior rep and left a message, but she still hasn’t called.I guess my next step is small claims court…

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                                                                                    Daniel Peralta

                                                                                    This company stole $1500 from my company and are the most dishonest I have ever seen. They will lie and treat you like if you where the thief!!!!Please do not do any business with this company. They should be reported and sent to jail!!

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                                                                                      Trey Carland

                                                                                      I have to echo the negative reviews. I was contacted by Alan [last name] out of the blue. He gave me the hard sale and acted like I was a fool not to switch from my current processor because of all the money he was going to save me. I was assured that their team would take over switching over my website’s payment processing, but they did not deliver. Alan said he would call me each month to go over my statement, but I never heard from him again. I spoke to a few different people about my account over the next few months and never got the right person to set up my payment system. After racking up a bunch of fees for not making my minimum purchase requirement, I finally canceled, which cost me almost $400. I left Alan two messages, which he did not return, and finally got him on the third try. He acted very put out and had someone else call me back to deal with me. I had racked up over $1,000 in fees for a system that I used once, but they would not refund me a dime of it. You would think that a billion dollar company might be able to refund a dissatisfied customer a couple hundred bucks, but I signed a contract so I’m out of luck.

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                                                                                        John Giacometti

                                                                                        The absolute worst customer service I have ever experienced. Once I signed up with the sales team, it was in possible to get back in touch with them. Forget about trying to cancel with them, they give you the run around and they never return calls. I was told by sales team I can cancel at any time but when I tried they said I had to send them a letter in writing 3 months before my contract date. Good luck trying to set that up, no one gives you a direct answer on where to send it.

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                                                                                          Evan

                                                                                          STAY AWAY!!! Completely dishonest, have literally stolen from my company. The most crooked company I have ever dealt with. Their tactics are so dishonest it almost blows your mind. The salesman outright lied to me to sign me for one year. Then they filled my name, initials, date, etc in on a five year contract and submitted it, signing me up for another five years. I have proof, as I have an earlier copy of the document showing I didn’t fill it out, then a later copy, which is clearly a doctored version of the earlier shows up at my office, congratulating me on my five year term. Obviously different handwriting, both pieces of paper obviously the same, except where they have filled in my signature, and changed a couple things so it looks like a new document. You can actually see one part where theyve used whiteout to change it. Almost funny if it wasn’t going to cost me thousands. Filed police report, and going to see lawyer next week. I am from Canada, apparently I am not the only victim. DO NOT USE EVO.

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                                                                                            David Green

                                                                                            Stay away from this company. I had a friend who was a rep for them and also a customer of ours, so we switched to save 40$ a month. The friend left them soon after we signed up.

                                                                                            We bought two terminals for $1750 and 1250 rather than leasing(They were going to charge 1500 on the second terminal until I sent a copy of the email from the rep showing the lower quote ).

                                                                                            After a couple of years they said we needed to switch to new terminals because ours weren’t compatible with their new software. They took back the ones that we bought and exchanged them for different ones that were not as easy to use because they were on a leash. They also appeared to be used and were not very reliable due to battery connection issues.

                                                                                            The worst part about dealing with them was all the bizzare posting issues that came up; batches split between two days etc. It became a bit of a joke around the office how bad they were. We spent hours on the phone trying to resolve equipment and billing issues. Now that we have left they have charged us a $500 cancellation fee because we didn’t cancel at the end of any contract year.

                                                                                            Our new provider is about 30% cheaper per month. This is the new way of doing business. When market conditions bring prices down these companies(like the cable and internet/phone) keep you at the old price as long as they can and then stick you with whatever they think they can get away with when you find out and leave.

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                                                                                              adam cerel

                                                                                              Dishonest practices refuse to return calls- have stolen more than 3000 from my business and will not acknowledge any wrongdoing. Plan to sue.

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                                                                                                Martie Chotiner

                                                                                                Worst merchant processing company we have ever used. Customer service is horrendous. I have never had a more difficult time fixing the MANY problems they caused. They promise to be inexpensive, but are actually the most expensive company I’ve ever used.

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                                                                                                  Mike Frost

                                                                                                  48H promise is a lie. they promised that to me to but never kept their promise. Lowest fees is a lie as well. The only thing that is true about them is that they are extremity rude people that always promise to call you back and never did. Only one rep with mentioning something good about. His name is Anthony. The rest of the company is garbage.

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                                                                                                    Jonathan

                                                                                                    The Positive: Money gets deposited into your bank account within 48hrs. Thats about it for the positive.The Negative: The RUDEST possible customer service in Montreal, QC. Its as if they want you to close your accounts with them. Most CS reps have no clue what they are talking about and the 100% + YOY change in reps just to the frustration in dealing with them. Their contracts are filled with loopholes and traps designed to rip you off. READ contracts very very carefully. Your contract with them renews unless you give them 90 days cancellation notice. they collect $500 if cancelled without notice. Ive been with them for 5 years and they still charged me $500 because i dint give them non renewal notice. spending more than 10 years in the trucking industry ive met alot of rude, careless people, but this company is at the very top of the list. They do not care about their customers, only their paycheques. be very very careful.

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                                                                                                      Ken

                                                                                                      Scammers. They promise low rates and the rates are always high and unpredictable. They tacked on a bunch of fees and when I finally had enough and cancelled their service they charged me $395. I didn’t sign a contract with any term so where does the early termination fee apply? Don’t use this company. You will regret it. I overpaid for their service and then they steal $395 from me when I quit. Bad bad bad. I would have given it 0 stars or negative if it was a choice.

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                                                                                                        sam kohan

                                                                                                        the worst compony in payment processing : they promise you 1.3 percent you end up paying over 3 percent, you will receive many calls almost on a weekly bases about advertising with them , google adword through 411.ca or even website design for only 99 dollars per month lie after lie and the funny part is you accept it or not still they charge you then you call back asking for refund ,good luck getting it .long story short ,do your self and your compony a big favour just don,t work with them , ps, they are going to hook you up with a leasing compony for your equipments then you are stuck with them for 5 years you can use the new code of conduct to get rid of them but the lease is payable in full .delinquency on the highest level . for more info just send me an email ( info@mypizzahouse.com )

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                                                                                                          Hanna Tran

                                                                                                          Please advise people to stay away from EVO. It should stand for EVIL. They are a lousy company to deal with. They rip small business off. All you mention in your bad business practiced is correct with the automatic renewal and termination charge. PLEASE, PLEASE, PLEASE write in your blog for people to stay away from them. Very angry and dissatisfied customer of EVO Canada.

                                                                                                          Hanna Tran

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                                                                                                            I V

                                                                                                            I’m a small business and the sales promised that I will be able to cancel the contract if I don’t see fit for my business. Then not only I caccomeget a hold of this sales guy and I was told that I will need to pay cancellation fee and the amount for the terminal. If there is a class action to sue this company please let me know. Up until today I haven’t gotten a copy of my contract.

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                                                                                                              Fran Grig

                                                                                                              This is an absolutely terrible company. Have been trying to get out from their hold for about two years. have not used it for about two years. they just take money out of my account every month. have called and tried to get it cancelled to no avail. my store is closed and has been for about three months. class action suit against this company would be welcomed.

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                                                                                                                Sanchez Powder Coating

                                                                                                                BEWARE they are not TRUTHFUL!!!!….was told not going to be charged to cancel service when new owner took over, not only DID they NOT cancel the service they charged $65.89 for November when it was to cancel October they did reverse that charge but then charged $295.00 to cancel the service.

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                                                                                                                  Lisa Teisseyre

                                                                                                                  DO NOT USE THIS COMPANY!! I HAVE BEEN WITH THEM 7 YEARS AND NOW MOVING MY BUSINESS OUT OF STATE…WAS TOLD I COULD CANCEL ON DEC.17 AND NOT BE CHARGE ANYTHING… THE NEXT DAY GOT A CALL FROM A VERY RUDE CSR STATING I NEED TO GIVE 3 MONTHS NOTICE FROM MY CONTRACT DATE!!!!! WHAT A SCAM….I WILL BE SEEKING LEGAL ACTION WITH THIS COMPANY!!!!!!!

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                                                                                                                    S.Ruhnau

                                                                                                                    Evo Canada will smile and offer you the best of services and rates….until you sign that contract. Then they drop you like yesterdays trash! There is absolutely NO support after you are locked into the contract, with small print that will scam you out of your rights.I attempted to contact the Evo Canada sales team to upgrade my terminal, after customer service could not assist me I left multiple messages on several sales representative voice mails (thinking that they would actually call me back if they thought I was a NEW customer).Three weeks passed and I received zero response. I change merchant service providers. After I contacted EVO to request a cancellation I was told someone would call me back. I received a call back and the woman I spoke to [Name Removed] was confrontational and rude.I explained I was getting better service from my new provider and she said it was only because I was a new client and this would not continue. She continued to argue in an abrasive, confrontation manner (never in all my years in business has anyone ever spoken to me in this fashion). I finally said goodbye because she continued to talk over anything I said. If she is so confident that the service I am going to get from my new provider is going to be equally if not worse than EVO (as she stated) why would she not be more pleasant, on the off chance I would come back as a client! EVO should be ashamed of this woman representing them, I hope her supervisors get a chance to listen to that tape!

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                                                                                                                      Susan H.

                                                                                                                      I would never recommend EVO to anyone. I had nothing but trouble with the machines and the customer support was no help at all. They blamed me for all the trouble with the machines. And cancelling the contract? No way. Then I had to continue to pay the lease on the machine itself. So yes, the undisclosed contract terms you have to watch out for. Nothing good to say about this company.

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                                                                                                                        Brad Walker

                                                                                                                        I have been scammed by EVO Canada and 411.ca, which operates in a partnership with EVO Canada. Despite never having agreed to anything with EVO, they started withdrawing money directly from our bank account. I don’t even have a record of a relationship with EVO Canada, and have never received any kind of invoice, statement, receipt or anything to show what the charges were for. The charges apparently relate to some crappy 411.ca listing, and EVO directly withdrew $2,552 from our bank account over 2013. I have been trying repeatedly to get some kind of information from EVO to substantiate the charges, but all I could get was a post-facto invoice with incomplete information, incorrect amounts, and a fudged GST number. I have yet to be able to confirm the GST number provided is in fact valid.

                                                                                                                        I would stay as far away from EVO Canada as possible.

                                                                                                                        They continually promise to provide information, and continue to lie. People in the call center called me a liar when I said I was part owner, and I have been told that supervisors no longer want to talk to me.

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                                                                                                                          Chris

                                                                                                                          I would advise you to first go to your bank and demand a reversal withdrawal from your bank due to unauthorized withdrawal. Ask for a stop payment where you will only receive deposit only ( no withdrawal). Once you receive your money, close the account and open up a new once so they don’t take your money again

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                                                                                                                            ron archer

                                                                                                                            the worst of the worst! do not go by anything told to you verbally as it is all lies. they do not make deposits into you account next day. you must close out your machine by 6pm est daily,,it you don’t it could be up to 3 three days to see your money deposited into your account. they take money out of your account before they provide any type of statement. when you call customer service to question these practices [Name Removed] will laugh in your face. this company needs to be officially investigated for their questionable practices.

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                                                                                                                              Cathleen Coleman

                                                                                                                              Evo claimed that they would save us a lot of money. On the fist statement, they were actually higher than our previous company. They added on an interest charge for not taking the fees on a daily basis. They did agree to take that off, but when I decided to change back to my previous company, they gave me a fax number that didn’t work (I faxed the cancellation sheet 10 times, called several times to make sure I had the correct number and then finally called to get an e-mail address. I asked for confirmation of receipt which they never supplied. The agreement on the equipment is also a rip off. They never supplied instructions on where or how to return to them. You only have 10 days from cancellation to get it back to them or they automatically charge your account.

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                                                                                                                                Cecelia Wilkerson

                                                                                                                                This company contact is one to stay away from. They cover every loophole so getting out of your contact even when it’s fulfilled GOOD LUCK! I just did what they asked and was told because of how I worded it they took it as early cancelation and charged me 395.00 on top of 30.00 a month for four months i didn’t use they’re services. . It might be a free machine and supplies to start with but trust me its not.. Then try talking to the employees of this company, you get offered no help. . This company is crooked as the day is long. STAY AWAY! BEWARE! It’s a reoccurring bad dream..

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                                                                                                                                  Scott Rose

                                                                                                                                  Thanks for the information, unfortunately too late for my bad experience with EVO Merchant Services. I would never recommend them to anyone. I never had a contract and am unable to get them to stop charging even though I’ve never used their bank card services. They used the information on my application to begin the charging process. Cancelation requests using their form remain unanswered. They even added a second account and are billing my business each month for both. The ACH rules require me to catch the charges within 48 hours of submission so I’m 2 months into this and hope to stop the pain this week. They are into me for $267.80 so far with no usage due to the end of year processing and minimum transaction fees…

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                                                                                                                                    Jeff

                                                                                                                                    I currently use Evo Canada with my ecommerce store which I’m in the throes of selling so need to cancel. I will update as I go through that process///not expecting it to be easy or fast. Some important notes – -Evo’s cancellation fee is now $500. Please update as I think potential customers would want to know-Evo’s customer support is horrendous. Here’s the problem – Evo uses Global Payments – however if there’s ever a problem with your money being released from Global. Global won’t talk to you because you’re not a customer of there’s and Evo can’t answer your question because “the problem is with Global”. Evo is just the worst kind of company, especially to be dealing with small business owners who are hustling everyday to make ends meet. If you’re reading this and about to sign on the dotted line with Evo. Stop. Keep looking – there’s better options out there.

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                                                                                                                                      Jessica Miljour

                                                                                                                                      We have been with them since Sept 2012 and have had nothing but problems. Machines not working and still being charged. Our monthly fees are 50$ but between Dec 2013 and Jan 2 2014 we have been charged 316 in fees!!

                                                                                                                                      Were you able to cancel your contract for $500? We were tricked by our agent into signing the 3yrs Evo/global payment/ contract but then also tricked into signing a 5YEAR contract for the rental of our two machines from First data merchant solutions (she said this was a three year contract). Any help would be appreciated. We want to cancel our contract but are really afraid since they have told us they will charge us the full rental and fees for the next 5 years!

                                                                                                                                      Thanks
                                                                                                                                      Jessica

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                                                                                                                                        Barb Duncan

                                                                                                                                        We used an EVO machine at a merchant in Canada. The transaction went through twice but said failed retry. The money came out of our account twice. Now EVO refuses to give back the money to the merchant or ourselves. Don’t use these debit machines. These people are thieves.

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                                                                                                                                          Mike s

                                                                                                                                          It seems like I’m reading a hunch of complaints on the fact that people don’t read, or don’t comprehend what there reading. In my opinion if you don’t like a contract don’t sign it, and if you sign a contract then figure out that in all reality you signed something that isn’t made for your needs, then it’s your own stupidity . You wouldn’t sign a contract for the house next to the one you want then why sign a contrat for a provider you don’t want ??

                                                                                                                                          Read into the fees and into the contract , and if you don’t understand legal talk then consult a lawyer..

                                                                                                                                          In my opinion it’s poor choices and poor business skills that makes you think your getting ripped off. Do your research and you would be supprised

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                                                                                                                                            Chris

                                                                                                                                            Hi Mike… I completely understand what you are say… but when a EVO rep comes knocking on your business, making bogus promises and you sign because you believe them. They also took my signed contract and did not leave a copy, I requested a copy and they say they will send me one, which they never did…. this is illegal.Thanks

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                                                                                                                                              Scott Givens

                                                                                                                                              Hey, this is a great website! I’m just in the beginning stages of being courted by these people. One thing that’s interesting is that they will NOT give me pricing before they look at the statements from my current provider. They say it’s because they want to prove we’re legit, but we’ve been a brick-and-mortar store for over 11 years… I’ll keep you posted!

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                                                                                                                                                Pinnacle Lists

                                                                                                                                                To correct your post, I was just told by EVO Canada that their cancellation fee is $500!!! I was told that I have a 3 year contract with them!! I will NEVER EVER sign on with a merchant services firm with a contract or cancellation fee!! Please make sure your readers are aware of how scummy a company this is!!!

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                                                                                                                                                  Meaghin

                                                                                                                                                  I have been harassed by this company since December 2011. I have said that I am not interested weekly, and they still call back the next week. They are rude and condescending and bring high pressure sales to an entirely different level.
                                                                                                                                                  Their favourite line is to say “why not, don’t you want to save money”. Then I find myself explaining the reasons why we are not interested. I wonder why do I owe them an explanation. NO means NO!
                                                                                                                                                  I told the rep on numerous occations that I had discussed program with my boss and he is not interested and their rep says “Oh I thought you were in charge of the POS machine?” I am in charge of the machine but if my boss has specifically told me he doesn’t want to get involved with these companies I am not going to. They actually expect that I am to go behind his back and apply. Unbelievable!
                                                                                                                                                  They have gotten to the point now where they are just plain lying. “Well, I talked to the owner last week and he told me he wanted to set up a meeting”. When I questioned my boss he had no idea what I was talking about and told me again he was not interested and did not want to talk to them.
                                                                                                                                                  I have just got off the phone (hopefully for the last time) and still they were trying to find another contact here so that they could go over my head over my boss’s head and get their foot in the door.

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                                                                                                                                                    Kip Dixon

                                                                                                                                                    Prossesing with EVO was not as promised. You need to abide by you’re contract but they do not need to abide by their contract. Just add a little note in your statement and add another fee every time they feel like it. when you complain there is nothing that can be done. Until you finally switch Processors then they can magically drop these fees and match what you have. In my business I Reward my good Customers not punish them. Then after you switch they will not take their equipment back because it has been over a few days so they bill you. If you call customer service with a complaint some one will have to call you back but never Does. A COMPANY WITH NO CUSTOMER SERVICE!!!!Kip Dixon (Partner)Dixon Mechanical Electric LLC

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                                                                                                                                                      Brad Jeffrey's

                                                                                                                                                      2 more points to make! Never lease a terminal that you can purchase for $200-$300 and Check out First Data and the other big processing companies complaints. eVO’s complaints will look very tamed after you read. The other companies complaints!

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                                                                                                                                                        Brad Jeffrey's

                                                                                                                                                        I started working for EVO about a year ago and I have not had any issues with them. My customers are happy and receiving the savings/rates we provided them prior to signing. When there is an issue, it’s resolved immediately. EVO has been great to work with both as a rep and as a customer. One of the bigger complaints here are the minimums charged to a customer. Reps do have the flexibility to lower these if they want but there is also a cost of having credit cards available for your customers. All companies have this fee. Also, EVO is very rigid when it comes to contracts and all your information needs to be correct of them to process an application. We even have the customer sign a W9 form and get a copy of the owners driver’s license so fudging
                                                                                                                                                        a contract will be difficult!

                                                                                                                                                        The stuff I see here against EVO is small compared to our What our competitors do to their clients. If you get a rep who is legit and cares, you will be fine whoever you work with to process cards! eVO is legit folks or I would be working for someone else!

                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                          David Jollymore

                                                                                                                                                          I am about to start training with EVO Ca. for a position as Regional Executive Rep(Sales).
                                                                                                                                                          Most of what I have read here seems to be incompetent business owners who do not properly due their due diligence at the start. Coupled with quick sell sales people ( which is most of the sales force in all industries) the result are some complaints. When I consider the number of clients EVO has and the small number of complaints (even though it appears lengthy one has to remember the number of clients) I think of Mercedes Benz, who most would think of as a quality auto maker. They often defend in up to $50 Million in law suits annually. The bigger and the more visible you are, the more you will get attacked. With success comes liability. Get used to it.

                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                            Norita Balloni

                                                                                                                                                            For me this company has been a nightmare. I joined EVO July 13, 2011 and have yet to receive any credits to my account. Numerous calls to the company and the salesman have provided no answers. And customer service says I am getting credits in my account WHICH I AM NOT! I am a small business and need whatever money I can get in so I can pay my vendors. Shall I tell Verizon and Time Warner and NYSEG that I can’t pay them?

                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                              Brad

                                                                                                                                                              We recently started with EVO and I found that their customer server was quite good in comparison to the last payment processing company we used (Mechant Services Inc-they initially approach you as Federated Payments and now that I’ve cancelled with them they have sent me a letter (I’m the CFO) to my personal residence sending me to collection services for a cancellation charge. I signed an application for services but not any further contract which they state has a cancellation fee in it. Since it was my company that engaged their services good luck. I didn’t see them on your list of rated companies. They should have a zero). Back to EVO. I haven’t checked my rates yet but I will. I understand the minimum fee charge but have never been charged as we put through hundreds of thousands in credit card transactions each month. You should definately understand your contract fully before you sign. Been there.

                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                Don Dubeky

                                                                                                                                                                I have contract with EVO CANADA
                                                                                                                                                                Global Payment Direct, Inc
                                                                                                                                                                I can say: never to choose this Company because:
                                                                                                                                                                – Total lack of respect to customers
                                                                                                                                                                – Any time they arbitrarily charge our account any amount they choose without warning and proof of earning such amount.
                                                                                                                                                                – Different answers to same question
                                                                                                                                                                – Bad management, lack of professionalism.
                                                                                                                                                                Since four months I asked to cancel contract but it is impossible, they never answer.
                                                                                                                                                                For me this company is a nightmare.

                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                  dave

                                                                                                                                                                  I used EVO up until about a year ago. I was upset with the fees that they charge and that it would take between 8 – 10 business days to post a credit to my account. I found a less expensive and more timely service to handle my credit accounts. About 8 months ago I called to cancel my account and even though I had been a customer for 4 years, my contract had not yet expired. It was easier to just pay the monthly fees on the account until my contract terminated in January 2011. I stopped receiving paper statements when there was not any activity on the account and I never agreed to receive statements electronically. Quite frankly, I forgot about EVO. That is until January, when a charge for $120.00 appeared on my bank statement. I contacted EVO regarding the charge and was told that it would be handled once they receive a fax to that effect. I prepared the fax, according to what I was told and sent the fax later that day. I didn’t expect a expeditious resolution to the situation and regularly checked my bank accoint for my refund. Instead I found that EVO charged a $21.00 monthly maintenance fee in February. I called again and discovered they did receive my fax but because the fax was not signed it was ignored. I was not contacted regarding the missing signature. After contacting EVO again, I was finally directed to a supervisor, [name removed] After describing the situation, she told me that none of fees I had paid were refundable. I feel that if EVO had continued to provide me with statements even though there was not any activity on the account, I would have realized that I needed to formally cancel the service. To change my statements to online without notice and authorization is a clear act of deception if not fraud. To charge mew for services that they obviously are not going to provide and to reject my termination fax without notification and then to charge my account again I believe clearly reflects the unethical way this company is run.

                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                    J Phillips

                                                                                                                                                                    I’m certain that there are better and worse companys out there, but I agree with the original review – they’re average. I haven’t heard a peep from the sales rep who promised me a long and healthy relationship with proactive management of my account, blah, blah, blah. On the flip side my rates are pretty darned good. For November 2010 I processed $12,272.67 and my total fees/amount debited from my bank account was only $268.85 or slightly less than 2.2%. I am a little confused by the fact that my statement says Merchant Services Inc and the only reference to EVO was a blurb about complying with IRS regulations, but I get my funds within 48 hours and there is never any downtime with the processor. Occasionally, there are some funky things that occur with VOID transactions, but never extra costs for me or my customers.

                                                                                                                                                                    3

                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                      Rick Peerenboom

                                                                                                                                                                      I believe EVO Canada is a fraudulant Company that everyone should avoid like the plague. The sales rep told me that my rates would be much better than the company I was using to process my transactions and explained to me what my monthly fees would be. I read the contract and agreed to the terms of the contract.The sales rep said that the application would be sent in and upon approval, I could expect my New terminal would arrive 4- 10 days. After a week , I received a call from Evo saying that my application for the terminal lease wasn’t approved due to bad credit (?) that my company had and that they had a different lease company that would approve me.When they faxed out the new lease companies application, it was at a much higher rate than I was quoted by the sales rep and I told them I wasn’t interested at that rate. I told them to cancel the contract application because they couldn’t deliver the services at the rate promised in the contract.They said they would. At the end of the following month my bank account was debited for $190.30. I called them several times and they finally told me that it was done in error and it would be credited back to my account on the next billing cycle. At the next billing cycle they debited my account again for $35.00 with no explaination. Again I called and they claimed it was done in error.Now they are saying the $35 will be credited to my account at the next billing cycle along with the original $190.30. I believe they are stealing from my company and I will be contacting the R.C.M.P. and filing a fraud charge against them if they don’t credit my account as they claim.

                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                        Rick Peerenboom

                                                                                                                                                                        A follow up from this story.After numerous phone calls to EVO ,and a stop payment being placed on my account,I finally received a payment back for the full $225.90 on Feb 25th,2011 from EVO

                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                          Kevin

                                                                                                                                                                          **BEWARE **
                                                                                                                                                                          There are plenty of good Merchant Services providers out there. This is not one of them.

                                                                                                                                                                          EVO Canada is the Canadian brand this company operates under. EVO is nothing more than a sales front. Global Payments is the back-end service provider, and they refuse to talk to EVO’s customers, even though my account statements have Global Payments’ name at the top.

                                                                                                                                                                          My dealings with this campany have been a nightmare, to say the least. A brief summary of my ongoing battle follows:

                                                                                                                                                                          – Funds are not being deposited to my account. My first (and only) deposit took over a month to appear. Nothing since.
                                                                                                                                                                          – Calls to EVO yeild no results, no answers, no details, no returned calls.
                                                                                                                                                                          – Customers are being double-charged, and the funds are not being passed on to me.
                                                                                                                                                                          – I’ve been locked out of my virtual terminal, and can’t view details of these charges, nor can I refund the customer, as I do not have access to my account. EVO will not refund the charges for me, as they have now closed my account without explanation.

                                                                                                                                                                          At last count, I have placed 35 calls to EVO. While no solution or concete answer has ever resulted, I have been promised a call back at the end of nearly every one of these calls. To date, EVO has called me back three times, but only to say “We’ll call you when we have a solution”. I am frequently told something to the effect of “the person who handles that is not in the office right now”.

                                                                                                                                                                          I’ve run out of both options and patience trying to deal with EVO. I am currently seeking resolution through the Better Business Bureau. Perhaps this will at least result in a reply.

                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                            Ebben M Aley

                                                                                                                                                                            I am a regional Sales Manger for EVO Merchant Service, please give me a call and I will see if there is something I can do to help you. 803-744-7995

                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                              EVO Sales Rep

                                                                                                                                                                              I am a sales rep for EVO and I have been for 10 years. While I would not doubt that a rep wouldn’t tell you the whole truth, I find it hard to believe that you would sign a contract not knowing about a monthly minimum.. it is right there on the fee schedule part of the contract. It isn’t some fine print or anything like that (which I have seen on other companies contracts) it is really right there in front of you.
                                                                                                                                                                              Like stated above, If you have a bad interaction with one sales office it doesn’t make the whole company bad.. you should know who you are signing with and know enough about processing to know at the very least what these rates mean.
                                                                                                                                                                              Interchange rates are posted on Visa/MC’s websites.. matter of fact.. when I go to merchants I take my laptop and show them exactly what we pay for the processing.. there isn’t a more fair way to set up these accounts..
                                                                                                                                                                              Moral of this post.. don’t go killing an entire company’s reputation over a bad sales office.. there are hundreds of offices throughout the country, there are bound to be a few bad ones.. there is no way around that.
                                                                                                                                                                              Also, don’t get into contracts without knowing what you are signing.. if the rep has a problem allowing you to read the fine print before you sign then you should seek out a different rep.

                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                EVO Sales Rep

                                                                                                                                                                                One more thing.. Interchange Plus has no minimums.. unless you are a serious low ticket merchant (under $15 per transaction) then make sure you are on Interchange Plus pricing and you don’t have to worry about a monthly minimum.

                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                  Mike Kyser

                                                                                                                                                                                  Please contact me by email. I am looking at entering the Merchant Services Industry as a Sales Rep/Account Manager. I have my first phone interview with a local EVO manager scheculed for this week. I would like the perspective from a veteran in the industry. Thanks in advance.

                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                    Rick Leclerc

                                                                                                                                                                                    So what kind of response did you get? I too am looking at this company. need some feed back ASAP!

                                                                                                                                                                                    thanks
                                                                                                                                                                                    Rick

                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                      Mike

                                                                                                                                                                                      I dont care what fees any company is charging, high or low. Do you read what you sign? Even if they had a rep that didnt explain every line to you (which I hardly believe they didnt do their job), why didnt you read what you signed? If I am wrong on this, can EVO please respond to these last 3 complaints. All 3 seem to be irresponsible and unprofessional business owners. All 3 of you type like high schoolers.

                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                        Merchant Maverick Admin

                                                                                                                                                                                        I think what Mike is trying to say (in so many words) is that it always pays off to do your due diligence before you sign into any agreement, especially when it comes to such an important, and potentially expensive, business endeavor.

                                                                                                                                                                                        For the record…

                                                                                                                                                                                        All 3 of you type like high schoolers.

                                                                                                                                                                                        This was an unnecessary addition to your comment. I’m trying to keep this place free of flame wars that can boil up due to these kinds of comments, so for future reference, please keep that stuff out. It doesn’t belong on MerchantMaverick.com.

                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                          Sam Driscoll

                                                                                                                                                                                          I signed a contract after continued visits by an EVO Rep. which finally agreed to a flat $50 statement fee plus interchange rates. Everything on my contract shows “0”. No other fees agreed on or shown. I did agree on a 15 cent per batch fee and a $5 electronic access fee. I expected to pay standard retail interchange fees as everybody pays and only a $50 statement fee. This was an exciting new twist to having me switch my processor out, never seen or heard of. The twist was on me, I got my first statement that had all these IP fees and minimum charge fees and everything was just wrong. I called my Rep and EVO. The Rep called EVO, and then took a copy of my statement with him. I called EVO again and they said my contract they have doesn’t match the one I signed. Now they are talking BS to me. I fax my contract, than I fax my previous merchant statement showing my low rates I had before I switched. I wanted the $50 flat statement fee as I signed. EVO tried to redo my contract and I said no. They said they can’t honor my signed contract because my salesman was not allowed to do that. Now I asked to cancel and faxed a letter not to be billed a cancel fee. It took awhile for a response and I didn’t sit on this. I mailed a letter and it took another 30 days to wait for the next statement where I was supposed to get credits for all the wrongful fees. I did not get my credit and I got billed again for the exact same fees which made me even madder because I canceled and went back to my old merchant half into the second month. EVO did nothing. No credits issued outrageous fees. It has been 4 months now and still haven’t seen my wrongful charges refunded back to me. I do not recommend EVO at all and I advise anyone thinking of switching merchants to keep your old one as I did until your happy with the new one. I never canceled my old one and I had 2 merchant company machines in my store. I knew that if EVO did not come thru as promised because I been down this path before, I can easily stop using EVO and swipe thru my original processor still plugged in live. Do not get fooled into lowest rates guarantee or calls about promising money if they can’t beat your current rate. This is all fake. They just don’t get back with you if they can’t beat the rate.

                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                            Mark Scrivani

                                                                                                                                                                                            The above story from North Carolina is almost exactly as it happened here in Kissimmee Florida, with a salesman, [name removed], making fantastic claims about cost savings rates, that when billed, were anything BUT “saving”. For one month, I had only a $ 100 charge, and when I received my statement after Evo took out all their “reduced” fees and charges, the disocunt rate ended up being 35%! Three months of incorrect billing and non-contracted rates, calls to salesman, home base promising to take care of the problems, prompted me to cancel my account for Breach of Contract on their part. They then had the gall to charge my bank account $ 417 for the cancellation. Not only was that fraudulant charges, but a felony. Do NOT do business with this merchant servicing company. Nothing but problems and incorrect billing issues from day one. I have contacted the Better Business Bureau to get a resolution on this and hopefully keep others from becoming a victim.

                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                              Men

                                                                                                                                                                                              TO Mark Scrivani

                                                                                                                                                                                              With 99% of credit card processors, there is a monthly minimum around $25. That means, the total processing fee have to be greater than $25. Looks like your credit card volume for the ENTIRE month was only $100. With most credit card processor, there is a monthly minimum around $25. The 35% is probably the $25 minimum surcharge & $10 monthly statement fee. The only problem I see here, is you’re not meeting the monthly minimum. The sales rep should’ve warned you about the monthly minimum when analyzing your credit sales volume.

                                                                                                                                                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                Tommy Truong

                                                                                                                                                                                                DO NOT DO BUSINESS WITH EVO. They should be called EVIL Merchant Services. They are a major rip off. I own a small smoothie / frozen yogurt shop called naked Swirl in Raleigh NC. I was with First Data and switched over to Evo.

                                                                                                                                                                                                naked Swirl batched a total of $262.71 on dates Feb 1 – 4, 2010 with Evo, and the TOTAL charges was $33.32 which calculates to be a staggering 12.68% rate. Of course, we’ve closed our bank account so that Evo could no longer bilk us any further.

                                                                                                                                                                                                In comparison, naked Swirl batched a total of $925.20 on dates Feb 5 – 28, 2010, and the TOTAL charges was $36.44 which calculates to be 3.93% rate.

                                                                                                                                                                                                The sales person said Evo could cut our costs anywhere from 35% to 60%. The truth was that our cost doubled…even quadrupled depending on how much we batched in a month.

                                                                                                                                                                                                After the sale, the salesperson [name removed] repeatedly dodged my phone calls. The only person who kept badgering me was her regional sales manager, [name removed]. He was like a used car salesperson. Every fact that I presented to him, he would counter with something else with a spin that Evo offered better services than my current processor First Data. First Data’s rates were fair, but not great. Evo’s rates were lower than First Data by haft a percentage, but what drove my costs up were the hidden fees never mentioned to me when I sign a 3 year contract. The hidden fees where a $20 minimum charge and the MC/Visa interchange charges. The $20 minimum charge would add up to be $240 / year — that’s ridiculous.

                                                                                                                                                                                                When I called to cancel, [name removed] was quick to threaten me that if I didn’t pay the $395 fee, my account would be turned over to a collections agency. I said bring it on. I even told him that naked Swirl would be happy to resolve the whole ordeal in court.

                                                                                                                                                                                                The bottom line is that they created so much headache than savings for naked Swirl. If any of their sales rep walks through your business doors, just send them right out the door. Don’t waste your time. Otherwise, you will waste more time fighting and bickering with them down the road. Their salesperson will provide to you a very general quote on how their rates can be better than your current provider. This is the first indication that you are dealing with a sham company. The quote will not be detailed….it will be VERY generic….just basic rates, but what I will make their money is on the hidden charges….monthly minimums and charge back fees. They will nickle and dime you to death.

                                                                                                                                                                                                  This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                  Men

                                                                                                                                                                                                  To Tommy Truong from Naked Swirl,

                                                                                                                                                                                                  Your processing charges was always over $25 with First Data so the monthly minimum surcharge never kicked in. After Evo lowered your rate, the processing charges was less than $25 and the monthly minimum surcharge applied.

                                                                                                                                                                                                  With 99% of credit card processors, there is a monthly minimum around $25. That means, the total processing fee have to be greater than $25. Looks like your credit card volume for Feb 2010 was only $925.20 for the entire month. $925.20 divided by 23 days in Feb=$40.22. So you’re only doing an avg of $40 in credit card sale a day. With most credit card processor, there is a monthly minimum around $25. The only problem I see here, is you’re not meeting the monthly minimum.

                                                                                                                                                                                                  If you have Naked Swirl shops in all 50 states, and a customer post a negative review online pertaining to your New York store & to never buy anything from Naked Swirl, would that be fair to you? It’s possible the employee was not properly trained, right?. The sales rep should’ve warned you about the monthly minimum when analyzing your credit sales volume.

                                                                                                                                                                                                  If you had a bad experience with a doctor at a hospital, it doesn’t mean ALL the doctor working in that hospital are bad.

                                                                                                                                                                                                    This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                    louise donkers

                                                                                                                                                                                                    I am having nightmare since i went with evo Canada or moca what ever they name there self over a month ago and they tell me i can’t cancel my contract. I think i may lose money but they will lose another unsatisfied customer. I should remain with moneris who at least deposit the money in my account those guys are holding my customers payments.

                                                                                                                                                                                                      This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                      Elisabeth Sliney

                                                                                                                                                                                                      THe complaint in this listing are not currently valid. EVO has multiple on-site security features, including VeriSign. They are fully PCI DSS compliant. They have multiply disavowed the INDEPENDET offices listed in the above complaints, and none of the people involved are associated with the company in any way.

                                                                                                                                                                                                      It is interesting that the most serious complaint listed above is 19 years old, within weeks of the gonvernmental de-regulation of the credit industry. As one of the very first independent acquirers, of course they have the longest track record, the most former associates, and the most potential for early mistakes.

                                                                                                                                                                                                      If 1% of all of EVO’s 200,000 current merchant clients were unhappy, that would still leave 2,000 unhappy merchants. Do the rest of your homework, gentlemen. EVO is not perfect, but is rated A or higher by the BBB in 35 states. They have the lowest merchant attrition in the country. And they are not affiliated with any bank involved in a bailout.

                                                                                                                                                                                                      No, I don’t work for EVO. I do work in the industry, and have for 7 years. If they were hiring in my area, I’d be on it like white on rice. When I go to a merchant and try to get their business, if they are with EVO, they never change. These guys must be doing something right.

                                                                                                                                                                                                        This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                        The Merchant Maverick

                                                                                                                                                                                                        Elisabeth,

                                                                                                                                                                                                        Thank you!! This is what I was waiting for. Someone with constructive criticism about my reviews. See, if I review a company poorly, and then that company fixes some of their issues, I get to increase their score, praise them, etc…, etc…

                                                                                                                                                                                                        However, although you’ve put up a valiant effort, I still don’t see much that would change the EVO score. Which complaint is 19 years old? From the dates shown on ROR, they look newer to me. Also, did you read this part?:

                                                                                                                                                                                                        I usually take the rants of former employees with a grain of salt, and this one isn’t the exception, but it’s still a bit of info that all merchant’s should be aware of. The possibility of it being true is all that matters, so keep your guard up if you plan on dealing with them.

                                                                                                                                                                                                        That’s why EVO received a 3, because if I were to take that complaint about them as 100% accurate, then EVO would’ve received a ZERO. Not a 3…a ZERO.

                                                                                                                                                                                                        Clean up the 9 different BBB company listings, so I know which one has the “A” rating…as you claim. I chose the listing in New York, because from what I’ve read, that is where EVO is headquartered.

                                                                                                                                                                                                        As for the on-site security; You’re right about that one…congrats! 🙂 It would be nice for it to be displayed more prominently on the application page (that’s where it matters most), but you’re right nonetheless. That’ll bump you up an extra .5.

                                                                                                                                                                                                        For someone who doesn’t work for the company, you added quite a bit of zeal behind that little rant. In my book, a 3 out of 5 is average, aka not below-average…that’s not too bad. So, even though you “don’t” work for EVO, can you relay a message for me? Tell them to plaster their whole site with tons of tesimonials, so they can prove me even more wrong.

                                                                                                                                                                                                        Have a great day.

                                                                                                                                                                                                          This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                          Davidson, Ursula

                                                                                                                                                                                                          I have been with EVO, they don live up to what they promise. Like they would match any offer and lower the offer. When you submitt the Offer from a another Competitor they don’t reply. When I received no reply I cancelled and what slapped with twice $ 395.00 early cancellation Fee, which wasn’t disclosed by the sales Person by the Name [Name Removed] or his Assistant [Name Removed]. Both most be no longer with EVO. Please beware of EVO, special if you are a small merchant like me, it can cause a financial hardship. Let me assure you Evo doesn’t care, if people have to fold because of them. There should be National Warning out, against CreditCard Processor like this

                                                                                                                                                                                                          1

                                                                                                                                                                                                            This comment refers to an earlier version of this review and may be outdated.

                                                                                                                                                                                                            louise donkers

                                                                                                                                                                                                            i am very unhappy with evo or moca what ever name they are using

                                                                                                                                                                                                              This comment refers to an earlier version of this review and may be outdated.

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                                                                                                                                                                                                            ⭐️ Featured Promo! ⭐️

                                                                                                                                                                                                            Sign up now and qualify for a limited time deal!

                                                                                                                                                                                                            Standard Plan: One month free ($29.95 value)
                                                                                                                                                                                                            Plus Plan: Two months free ($159.90 value)
                                                                                                                                                                                                            Pro Plan: Three months free ($899.85 value)

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                                                                                                                                                                                                            At BigCommerce

                                                                                                                                                                                                            We Recommend Fattmerchant 🏆

                                                                                                                                                                                                            Fattmerchant is one of our top picks for credit card processing!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            We love Fattmerchant's predictable pricing and excellent service.
                                                                                                                                                                                                            PROMO: Get your first month for just $5 and get your first $5,000 in processing for free. Valid until end of November.

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                                                                                                                                                                                                            We Recommend Helcim 🏆

                                                                                                                                                                                                            Helcim is one of our top picks for payment processing!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. Get three months free when you sign up with Helcim through our links!

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                                                                                                                                                                                                            We Recommend PaymentCloud 🏆

                                                                                                                                                                                                            PaymentCloud is one of our top picks for credit card processing!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            We love PaymentCloud's predictable pricing and excellent service.

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                                                                                                                                                                                                            We Recommend OnDeck 🏆

                                                                                                                                                                                                            OnDeck is one of our top picks for Business Loans!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            OnDeck is our featured vendor for business loans and lines of credit. If you have at least one year in business, a personal credit score of 600 or higher, and $100K in annual revenue, OnDeck is ready to help your business get funded.

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                                                                                                                                                                                                            We Recommend ADP Payroll 🏆

                                                                                                                                                                                                            ADP Payroll is one of our top picks for Payroll Software!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support.👍

                                                                                                                                                                                                            For a limited time, get three months free when you sign up via our links!

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                                                                                                                                                                                                            We Recommend Lightspeed POS 🏆

                                                                                                                                                                                                            Lightspeed POS is one of our top picks for Point of Sale!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. PROMO: Save up to $1,000 when you sign up by November 30th.

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                                                                                                                                                                                                            We Recommend Fundera 🏆

                                                                                                                                                                                                            Fundera is one of our top picks for SBA loans!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Easily find SBA 7(a)loans alongside other financing options.

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                                                                                                                                                                                                            We Recommend ShippingEasy 🏆

                                                                                                                                                                                                            ShippingEasy is one of our top picks for shipping software!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            ShippingEasy got a 5-star review from our team. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. No credit card required.

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                                                                                                                                                                                                            We Recommend Square POS 🏆

                                                                                                                                                                                                            Square POS is one of our top picks for Point of Sale!

                                                                                                                                                                                                             

                                                                                                                                                                                                             

                                                                                                                                                                                                            Square is free to use and currently includes a free card reader at sign-up!

                                                                                                                                                                                                            No credit card is required to create your account.

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                                                                                                                                                                                                            Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

                                                                                                                                                                                                            We Highly Recommend EVO Payments 🏆

                                                                                                                                                                                                            EVO Payments is one of our top picks for credit card processing!

                                                                                                                                                                                                            We love EVO Payments's predictable pricing and excellent service.

                                                                                                                                                                                                            Their standard offer has no early termination fee and no junk fees. 👍

                                                                                                                                                                                                            Learn More At EVO Payments

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