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EVO Payments International Review

EVO's credit card processing services suffer from deceptive sales tactics, expensive fees, and long-term contracts, but may still be right for you if you need support for international payments.

    Jason Vissers
  • 170 comments
  • Updated on:
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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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170 Comments

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    ashley shepperly

    Organization Name: shepperly farm

    company has been taking out almost 50% of the amounts that i receive from transactions. I was told 1.68% and tht is not the case. I have requested many call backs from billing with no response. nobody is able to tell me what these insane fees are from. Im being charged monthly more and more for a machine that has never been used. horrific company, terrible customer service. filed fraud with my bank and stop payments. we are now forced to only accept cash until we can find a non fraudulent company

    1
    • Organization Name: shepperly farm
    Jn

    They started taking 10% instead of whatever the 1.8% we agreed on and I didn’t find out until over a year later, when my numbers weren’t coming in quite right. Then I tried to cancel and demand a refund they gave me a partial refund and still owe me $700. No explanations, no communication, no thank yous for doing business with us for 15 years, just .. it’ll take two months to cancel even though you’re not using the service anymore. I expect to go postal on them if they continue to take money out of my account. I switched to stripe and I’m quite happy even though they charge slightly higher. They also made it difficult to get my year and figures. They used to be OK and some thing happened I’m not sure what

    1
      Joshua Baron

      Organization Name: White lighting service llc

      We are a new business and this evo company is the worst experience we have had stay far from this merchant horble to deal with and hold your money

      1
      • Organization Name: White lighting service llc

      This comment refers to an earlier version of this review and may be outdated.

      Denise Knecht

      Organization Name: Denise J Knecht Co LPA

      My accountant discovered that I had been paying fees, automatically deducted from my business checking account, for this service. I called evo. They acknowledged that my company hadn’t use this service since 2017, yet they refused to refund any payments. They told me I had to cancel in writing & gave me an email address that keeps bouncing back. Is this a class action lawsuit waiting to happen?

      1
      • Organization Name: Denise J Knecht Co LPA

      This comment refers to an earlier version of this review and may be outdated.

      Daniel J Streckfus

      Organization Name: Richmond Park Bar & GrillLLC

      Worst Credit Card Processing Co i EVER DELT WITH!!! TERRIBLE SERVICE!!!NEVER RETURN CALLS!! Especially WHEN NEEDED! THERE DONT CARE AT ALL AFTER YOUSIGN YOUR CONTRACT!! CANCELED OVER A YEAR AGO AND THEY CONTINUE TO TAKEMONEY FROM MY ACCOUNT!! SO LOSERS WHEN THEY LOOSE YOUR BUSINESS!!!DONT USE THIS CO!! YOU WILL REGRETT IT!!!

      1
      • Organization Name: Richmond Park Bar & GrillLLC

      This comment refers to an earlier version of this review and may be outdated.

      Lisa Earll

      Organization Name: West End Hardware, LLC

      I was a customer of Evo International Payments for 3+ years. Upon signing of the agreement I understood that if I chose to terminate service prior to the 3 year contract expiration therewould be a penalty. 2 months ago I was approached by a local representative for a competing credit processor. Not only would I save money, if I had a problem I had a local individual to contact rather than call an 800 number and wait on hold for a half hour. After trialing this company for 2 weeks I decided to make the switch. I contacted Evo International as explained on their website that I wanted to terminate service. The next day I was contact by my rep who advised I needed to send a formal letter which I did. I also sent back the equipment within the 14 day window allowed. At no point did she advise what I was 18 days past the 90 day termination notification.On May 28th much to my surprise $400.10 was deducted from my checking account. When I contacted Evo to ask why I was told that I terminated less than 90 days prior to the renewal of my new year. I asked that they considering waiving this fee and refunding my money because I met the 3 year contract obligation. This was the reply “I am sorry but the decision was no refund will be issued the contract was terminated in accordance to the terms and conditions agreed.” Beware – read every word of their contract – watch for rising fees and miscellaneous charges that suddenly appear on your statement. Spread the word to other merchants to avoid this processor!

      1
      • Organization Name: West End Hardware, LLC

      This comment refers to an earlier version of this review and may be outdated.

      David

      Please stay away from this processing company, EVO = EVIL.
      We have been working with them for over 3 years until I could not stan them anymore. I will list just a few reasons here

      1 – they will authorize you only for a very low max amount at first. This means if you will receive an order that will exceed that value the transaction will be automatically rejected.

      2 – They LOVE to hold on to YOUR money. After your daily batch out with the third party gateway service, for which YOU will have to pay of course, they hold your money for up to 5 business days. Basically it takes anywhere between 7 to 10 days until the money will hit your bank account.

      3 – Chargeback are a NIGHTMARE. They only accept chargebacks via FAX. Yes you have heard correctly, FAX machine. Gear up, you will need one.

      4 – Once you will decide to move away from them they can hold on to your money for up to 270 days. In our case we have $18k wich have been held for over 3 months. They will come up with many excuses. Bottom line is if you decide to leave be prepared to kiss goodbye they money they have in their possession, at least for about a year.

      5 – THEIR CONTRACT BINDS YOU PERSONALLY. NO MATTER IF YOU RUN AN LLC, THEY WILL COME AFTER YOU AS AN INDIVIDUAL.
      “As a primary inducement to EVO and Bank to enter into this Agreement, the undersigned Guarantor(s), by signing this Agreement, jointly and severally, unconditionally and irrevocably, personally guarantee the continuing full and faithful performance and payment by Merchant
      of each of its duties and obligations to EVO and Bank under this Agreement or any other agreement currently in effect or in the future entered into between Merchant or its principals and EVO and Bank, as such agreements now exist or are amended from time to time, with or
      without notice. Guarantor(s) understands further that EVO and Bank may proceed directly against Guarantor(s) without first exhausting their remedies against any other person or entity responsible to it or any security held by EVO and Bank or Merchant. Guarantor(s) waive trial
      by jury with respect to any litigation arising out of or relating to this personal guaranty. This guaranty will not be discharged or affected by the death of the undersigned, will bind all heirs, administrators, representatives and assigns and may be enforced by or for the benefit of
      any successor of EVO and Bank. Guarantor(s) understand that the inducement to EVO and Bank to enter into this agreement is consideration for the guaranty, and that this guaranty remains in full force and effect even if the Guarantor(s) receive no additional benefit from the
      guaranty. Guarantors acknowledge the Investigative Consumer Report section in Acknowledgement above applies with full force and effect to each Guarantor(s) signing below.”

      CONCLUSION – PLEASE STAY AWAY

        This comment refers to an earlier version of this review and may be outdated.

        Larry

        Organization Name: S2 Distribution, Inc. dba PTAC Solutions dba Remingtonhvac

        Do not use this payment processor – As a direct result of EVO Payments incompetence and/or errors, our company abruptly lost ability to processes credit card payments for our on-line business at end of February 2021. We attempted to resolve the issue for more than a week with EVO’s technical support (or better lack of technical support) department, In contacting EVO Payments at that time, they blamed the gateway Authoirize.net, but Authorize.net confirmed they had nothing to do with it. Getting both EVO Payments and Authorzied.net on the phone at the same time, they confirmed that EVO Payments had taken over our previous processor (Ipayments.com), years earlier and did not properly convert ours and others accounts to EVO payments. We spent multiple days, hours at a time on hold, lost $10,000’s in lost orders and profit, trying to get EVO Payment to fix the issue they caused without any success. After a week of no resolution or timely call back as promised by EVO, we advised them we had to cancel and move on with a different processor which we did to save our online business from collapsing. In April, two months after their created fiasco, we received a disguised charge directly to our bank (we later learned it was from EVO) for $71.25. In calling EVO, they said it was for “retention” and would keep billing us and would not refund since they still showed our account as not cancelled. We would still be processing with EVO Payments if not for your incompetence and/or errors, in handling our account, and terrible customer support and lack of ability to fix the issue in a timely manner which would not jeopardize our business.

        1
        • Organization Name: S2 Distribution, Inc. dba PTAC Solutions dba Remingtonhvac

        This comment refers to an earlier version of this review and may be outdated.

        Kate

        Organization Name: Golf Education

        This company is very unresponsive, charges high fees and makes it very difficult to leave them. Do not get burnt like we did. Stay away!

        • Organization Name: Golf Education

        This comment refers to an earlier version of this review and may be outdated.

        safraz bharat

        Organization Name: Bharats Trading llc is

        This company is very unreliable, beforing using this service make sure to ask about there charge backs as the charge a heavy fee and does not so anything to help. STAY FAR AWAY FROM THIS COMPANY. There customer service is they worst, my 1099k have my personal information when call to have them change it, was told the can not, and the representative talk to was unprofessional, way are you paying all those fees and can not have ANY KIND OF SERVICE. This company is the worst ever deal withSTAY FAR FAR FAR AWAY FROM THEM

        1
        • Organization Name: Bharats Trading llc is

        This comment refers to an earlier version of this review and may be outdated.

        dover jewelry and pawn ex

        Organization Name: dover jewelry and pawn

        the worse company to deal with, I een with them for 12 years my terminal went down they wanted to charge me 10 dollars a month to use my cel phone, would not replace terminal for 2 weeks , I lost over 30,000 in sale , called 7 times trying to get a terminal no body would help me or care about my situation so I had to go to a other company to proceses my sale, i sent them a letter canceling and telling them they have no authority to go into my bank account any more, if not i will file charges for fraud

        • Organization Name: dover jewelry and pawn

        This comment refers to an earlier version of this review and may be outdated.

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