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First American Payment Systems

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First American Payment Systems Review

    Jason Vissers
  • 64 comments
  • Updated on:
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First American Payment Systems

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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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64 Comments

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    Jamds

    Organization Name: farmers market

    My review is very similar to everyone else’s. The sales rep gave us a lot of lip service. We got the machines and they kept breaking. We kept asking them to fix them or send new ones. They didn’t send new ones so we were missing out on a ton of credit card business. They continued to charge us way after we sent in the machines and we had to cancel the account they were automatically taking money out every month and wouldn’t stop. If I could at a picture of my credit they charged me $17,500 after all the money we paid them. The sales agent was corrupt and the company was corrupt. They don’t make money in the transactions they make money getting people under contract and then screwing them over.

    1
    • Organization Name: farmers market

    This comment refers to an earlier version of this review and may be outdated.

    RICHARD GRAF

    Organization Name: Eagle Home Inspection

    DO NOT DO BUSINESS WITH THIS COMPANY. They say I never sent a letter closing the account so I have been charged for over a year without using the company. Now, I have to pay $495 for early termination???? Read the contract before signing and you will see that you are making a pact with the devil. Don’t do it, go somewhere else. Don’t walk away, RUN. I should have read some of the the other reviews.

    1
    • Organization Name: Eagle Home Inspection

    This comment refers to an earlier version of this review and may be outdated.

    J W Clark

    Organization Name: American Pennant Co

    Our business closed in 2019 and after trying many times we finally were given the address to return the equipment . It was mailed 12/31/2019. We continued to be charged monthly and finally we were able to contact an account manager. She acknowledged receiving the equipment but informed us that we needed to sign a paper to close the account. We never received a letter, email or phone message about this. We then received a collections letter demanding $588 in fees. The collections supervisor involved was rude , said it wasn’t her problem and to,pay the amount. Finally we sent them a certified check on March 10,2020. On April 14 we again received two copies of the demand letter for the amount of $588. We called the company, was not given an answer and had to leave a message for the collections department. This is a terrible company to deal with, the account has been closed and paid but we continue to receive threatening letters.

    • Organization Name: American Pennant Co

    This comment refers to an earlier version of this review and may be outdated.

    Lisa Varney

    Organization Name: Carroll Family Practice, Inc.

    This companies collection department is very rude. I was told I had to pay 803.67 for cancellation of services. I was told months ago I could cancel early for a 495.00 fee. We have been with the company since 2013 and I thought it was a 3 year contract then month to month after that. They argued that our contract was until 11/19/19. I was prepared to let it go even though we were not using the credit card services any longer and was being charged $78 a month for not using the service. I was planning on canceling on 11/19/19 and just eat the $78 every month. Our business went under and we closed our bank account last week. I was prepared to pay the $495 but got a phone call yesterday that I owed 803.67 for cancellation fee plus last payment, plus $30 fee for return payment plus $200 for collection fee. They just tried to take a payment 1 day ago and already turned it to collections. She wanted me to pay the full amount right then with a credit card. I told her I was not comfortable paying with cc over the phone and I would like an invoice with the charges. She was very rude and told me she couldn’t wave the $200 fee if I didn’t pay now. I am willing to pay the cancellation fee but I do not feel I should have to pay the other fees. I was never offered an invoice and a chance to pay the cancellation fee without penalty. I also feel they were very deceptive when signing up for the service by telling be it was a 3 year contract and not a 6 year contract. I should not have to pay $495 fee at all but I was willing to pay it to be done with this company. I was also told this was going against my personal credit. I do not even own this business, I was only a manager.

    1
    • Organization Name: Carroll Family Practice, Inc.

    This comment refers to an earlier version of this review and may be outdated.

    Sam

    Organization Name: Tyler Christian preschool

    They are still rude!
    Worst experience ever.
    A rating of 3 from Merchant Maverick makes me question the integrity of MM!

    • Organization Name: Tyler Christian preschool

    This comment refers to an earlier version of this review and may be outdated.

    Dakota Fillet

    Hi Sam, we are sorry to hear you had a bad experience with First American. We aren’t too fond of their customer service either, which is why we rated their Customer Service, Technical Support, and User Review ratings as “poor”. We do understand your frustration, however, to address your concern about the validity (or integrity) of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers.

      This comment refers to an earlier version of this review and may be outdated.

      Marci Everett

      Organization Name: CPP

      They keep doing updates that not only reverse the days credit card transactions but return the total amount to the customer without us ever receiving anything. The customer in turn owes us twice the amount they originally owed. Not getting any follow through from their employees. We will be changing companies as this is the second time this has happened. POOR POOR POOR!!!

      1
      • Organization Name: CPP

      This comment refers to an earlier version of this review and may be outdated.

      Cynthia Shon

      Organization Name: Corporate Games, Inc.

      I would never recommend this company. After 3 years, I decided to switch service providers, and FAPS not only charged me a fee of $495 to quit their service, they continued to charge me after that payment was made. When I tried to get them to refund the charges made to our bank account after discontinuing the service, the request was “declined”– and there was not one to speak to with any decision making power. The requested refund of a few hundred dollars was nothing compared to all the fees I had paid them for several years. They would not allow me to speak to anyone of authority and would not provide any contact information either. This has left a very bad taste in my mouth.

      • Organization Name: Corporate Games, Inc.

      This comment refers to an earlier version of this review and may be outdated.

      Ana

      Organization Name: OLE PERU IMPORTS

      Totally agree with your comments..they are awful…I requested termination in April 2018 after being with them since 1992 – they advised to give notice June 1st otherwise I would be charged $495 termination fee – I have not used them at all this year, instead I use Square now.
      Well needless to say I sent letter June 1st to make sure no more monthly charges will go through my bank account – just received statement and again charges went through August 2nd – request credit and was denied – what an awful company!!
      There should be someone looking into their transactions as I imagine they make a bundle charging fees even when you want to stop using them!

      • Organization Name: OLE PERU IMPORTS

      This comment refers to an earlier version of this review and may be outdated.

      Louis Merrick

      Organization Name: Metal Gear Armroy

      Horrible experience and company. Their affiliate broke contract with me and are attacking my credit unlawfully. Do not do business with blue dog or first american payment systems. Absolutely disgusting business practices. Save yourself and do respectable business else where. DO NOT DO BUSINESS HERE!

      • Organization Name: Metal Gear Armroy

      This comment refers to an earlier version of this review and may be outdated.

      brittney haywood

      i have done business with several merchant services and this company is by far thee WORST! save yourself adn find another company to process with. I was fraudulently set up by one of their representatives(i clearly provided docs and information showing that i key in more then 75% of my order because i have an internet business) and in order to get my signed up he put 100% swiped. I did not know this until i started processing and then this company help over $4000 for over a week making me provide them with numerous docs in order to release funds that have already cleared my customers banks. This didn’t end here and they continued to keep holding funds. I provided texts and emails showing that i d the rep 75% input and 25% swiped and they told me that that was too bad that i signed the contract so i am responsible. ok…so i found another provider for my inputs and was using this company for my walk -in customers…and then my pin pad stopped working and would not let me swipe cards anymore. so i called and they advised me that the pin pad has gone bad…after 3 months…and i had to pay $75 to replace it! even tho i have had it barley 90 days! i packed this stuff up and sent it back! SMALL BUSINESS OWNERS DO NOT GET INVOLVED WITH THIS NIGHTMARE OF A CREDIT CARD PROCESSOR! WORST COMPANY EVER!

        This comment refers to an earlier version of this review and may be outdated.

        Michelle Griffith

        We only have one ecommerce site that we used their services. When you Call customer service and say you have cancelled but are still getting charged and they ask you to hold. Then come back on the line quoting the annual automatically renewing contract by section and paragraph? Not a company I would recommend or ever do business with again. The automatic monthly charge appears on our account with zero description. My bank has to research the charge to give me information soI could find out who was charging our account. Pretty slippery.

          This comment refers to an earlier version of this review and may be outdated.

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