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FreeAgent Review

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Date Established
2007
Location
United Kingdom
Chelsea Krause

Chelsea Krause

Managing Editor - Accounting
Chelsea Krause is a writer who has specialized in accounting for two years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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7 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Alan Warnett

    Organization Name: NABUCM Limited

    I definately do not agree with this review with respect to support. Provided that all you need is something simple then probably you will be happy with the level of support. However, I recently got locked out of my account, it has been 2 days now and I am still locked out of my account. I have had no update on when I can expect the issue to be resolved, other than a vague promise that I am in a queue, although no means apparently of identifying when my issue will come to the top of the queue and get dealt with. I am told the issue is not a support issue, it is a technical support issue! Support apparently have no insight in to a call once it has been forwarded to technical support and there is no access to technical support. No access to any complaints department, and no speaking to a manager. When I get access to my account I intend to do an export of my data and close my account and open an account with a company which is more customer orientated.

    • Organization Name: NABUCM Limited

    This comment refers to an earlier version of this review and may be outdated.

    Phil

    Hi–are there any good online programs that use cash basis acounting? My wife and I converted our small business to an s corp……..we are small–I need something simple.

    Thanks!

      This comment refers to an earlier version of this review and may be outdated.

      Katherine Miller

      Hi Phil,

      There are several options. I’d recommend taking a look at Zoho Books, Xero, or QuickBooks Online. I’d also recommend checking out this article (How to Choose Accounting Software), if you haven’t already.

      Best of luck!
      Katherine

        This comment refers to an earlier version of this review and may be outdated.

        Denis

        Greetings Katherine
        I am in Australia and have now been looking for a while for Accounting Software. We are a two person firm. It does seem to me from reading your work that either Zero or FreeAgent would be the software for me. I liked your comments on Wave but came to the view that being a non-accountant and not wanting the hassle of bugs and lack of customer support that even though it is free it is probably not for us. What is the call between Zero & FreeAgent for the Australian scene. Presently we are under the GST threshold and are likely to remain there. The time costing expenses invoicing and payment details are the features we probably value most. Your feed back would be welcome please.

          This comment refers to an earlier version of this review and may be outdated.

          Katherine Miller

          Hi Denis,

          Thanks for your question! One of my own: you said the most important features to you are “time costing expenses invoicing and payment details.” Can you break this down for me a little more? When you say “costing,” do you mean “job costing”? Similarly, with “expenses” do you mean “tracking expenses” or “doing expense reports for reimbursement”?

          I’d be happy to weigh in, just as soon as I know a little more about your needs. =)

          Cheers,
          Katherine

            This comment refers to an earlier version of this review and may be outdated.

            Tom Hodder

            I found that freeagent was ok in 2012, but there has been little done to improve the functionality, and there are now many better and cheaper alternatives to freeagent. In addition I found their customers services to be rude and unhelpful. I am glad I switched away. (I currently using Xero)

            2

              This comment refers to an earlier version of this review and may be outdated.

              Simon

              Thanks for shedding some light on this. Another great review.

                This comment refers to an earlier version of this review and may be outdated.

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