Advertiser Disclosure

Full Slate Review

Free Trial

Full Slate Review

Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
2008
Location
Seattle, WA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



To learn more about how we score our reviews, see our Booking Software Rating Criteria.
Leave a comment

11 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    RUTH SIEGEL

    Organization Name: IDEALNUTRITIONDIETCENTER.COM

    Since being sold, the software is CRAP! I have been trying to log in for 1/2 hour with no success. There are so many problems. When I try to change a recurring appointment, the appointment gets wiped out. FullSlate does not want to take responsibility for its flaws and blames the client. Unfortunately, I have been unable to find a service that is “less bad” than FullSlate.

    Businesses depend on reliable scheduling software. I am at a loss with this company. If someone can recommend an online scheduling software company that they really like, with customizable templates and SMS texting, I would be “all ears!”

    • Organization Name: IDEALNUTRITIONDIETCENTER.COM

    This comment refers to an earlier version of this review and may be outdated.

    David

    Organization Name: Evolo Spa

    I was a big fan of Full Slate for a very long time. I find it funny how they make it very easy for you to leave positive reviews about their business practices, but when something goes wrong, its almost impossible for the world to know about it. At this point in time I would advise for everyone to STAY AWAY. Our online reputation was damaged so significantly because of full slates “bugs” in their system. We have a 3 month waiting list – meaning no person should be able to book an appointment until after that time. Somehow, customers were booking appointments left and right, coming in for the appointments with a confirmation email and extremely pissed off that they couldn’t get a massage. I would be too, that sucks. Full slate at first pointed fingers at us, saying we must be scheduling people improperly. However I am extremely anal about the schedule, and knew that was not a legit explanation. Turns out, we were able to prove it was Full Slate by noticing that all theese people who were booking, we never received a confirmation email that they booked. Furthermore, they never showed up on the actual schedule. Finally when we cornered Full Slate with this information they realized they couldn’t pull a fast one on us and took the blame. Then the next load of bull crap ensued. A full week went by when they said “we are looking into it” in their email and chat boxes. They are impossible to get a hold of on the phone, and when we finally did, they had no explanation or no clue as to what was happening. We’d ask to speak to a manager, but were told “they are busy at the moment.” I gave them 48 hours to come up with a solution, as every day more and more people were coming in, finding out they didn’t have an appointment, and leaving negative reviews on our Yelp page. Very serious issue as this Evolo business is one of our newer ones and online reviews can make or break you. Finally they called us back on Friday (yesterday – 1.26.18) and again had no solution, no idea of what was going on, they are a complete mess of a company. There software is riddled with bugs and you really can’t risk your business name and reputation with this company. Also, their customer service is awful. It’s probably one of the worst I’ve seen in the scheduling industry. I highly recommend you to STAY AWAY, save your money and don’t risk your business’s reputation with this company. We are deleting all Full Slate software from our 5 different business’s and informing all our colleagues of their poor business practices.

    1
    • Organization Name: Evolo Spa

    This comment refers to an earlier version of this review and may be outdated.

    anees farooq

    i was a loyal user of this software for over 5 years until this year! I think the problem is the new company who bought them- total trash. They were drummed up as some experienced company taking over yet they dont even know what Beta testing is? HAHAH LOL.I trired to give them a chance to fix my login and my messed up App- I paid for 3 months after having already gone to a different provider(there are about 6 that are better in features and support) .seeing that fullslate was full of excuses I had no choice but to leave! This so called new company who bought them was so disorganized I remember that I could not even login to cancel my plan! So I emailed them got no response then I tried to call them and got some answering machine where i left a message 3x with no responses- So I finally Emailed them saying I was going to report them to the Better Business BBB and do a Charge-Back with the bank as I had no choice- oh wow they suddently emailed me in 2 hrs! LOLsaying they will cancel the acct! Awesome … then I get an email about 2 weeks later saying they are working on fixing problems with Log-in ? I emaled them back and said to take me off their stupid list and that I had reported a problem about 4 months ago to get no responses except for this one which seems to be a general email not just to me.Have not heard from them since- (Stay away from this cooky company)research – they features and support from many companies is far better…..

    1

      This comment refers to an earlier version of this review and may be outdated.

      Gordon

      Full Slate is well— brilliant!I’ve searched for 2 years and this is it as long as they improve the CRM going forward it will remain on top of the pileMyTime is also very good the the powers that run it have no foresight and it remains out of reach for us in Australia shame really it looks really good possibily better than Full Slate but we’ll never know Back to the question in hand Full Slate yes a no brainer trail it it’s brilliant

      4

        This comment refers to an earlier version of this review and may be outdated.

        rose

        Full Slate was amazing when I first started using it several years ago- the customer service was super and they were always able to resolve any minor issues and I’ve been super happy.In the past year they have done some “downgrades”. The most recent has made this system way to inconvenient for me to use any longer. Every time I need to log in to check the calendar- and i mean LOG IN- type email and password (do you know how many times a day I log in to check calendar ?!) It won’t allow computer to hold or prefill the fields. And I’m no longer able to import clients from google contacts- so that means entering each person multiple times. Their solution- do a cvs download each time- apparently they can’t fix it back to what it was before- even though it is part of the service I signed up for.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Rob

          The site seems to work and organize things pretty well. The problem I have is customer support and technical issues. I have had 3 or 4 times this year that full slate went down and I had no access to my online schedule anywhere! Needless to say that slowed down my day for all my employees to a halt since we do AC service and couldn’t see where to go. When it comes time to call them for issues, they have an automated hotline that doesn’t have a human operator. I have left messages and they have not gotten back to me on these issues. Navigating full slate is easy enough, its not super fluid and reliable on a smart phone platform (android to be specific) Always having to log in and refresh gets tiresome. Its unfortunate at this point because I have hundreds of customers info in their system and changing at this point will be very labor intensive for our company, I wish they would get with the times and try to solve these issues and respond to their long term paying customers like they matter. Tick Tock tick tock, cant wait around much longer for these issues to be resolved. 🙁

          3

            This comment refers to an earlier version of this review and may be outdated.

            Mark Cannon

            We have used Full Slate for more than a year and have been mostly happy. We like the flexibility and ability to customize most things to our needs. The ability to insert their booking widget into our WordPress website is also great – way better than linking out to some other site to complete the booking. One issue that has been problematic is the delay between when someone books on our website and when it syncs to our Google Calendar. In the beginning (early 2015) it would take an hour which leaves plenty of time for someone to book that same slot in person; resulting in a double booking. I gave feedback and the support team was great – when FS was still owned by Intuit. Intuit has since spun this business off, and I’m sad to report that we are having more issue than ever lately. In fact twice in the last week they have completely failed to sync appointments made online with our Google calendar (for days on end). Multiple emails to support have resulted in replies like this “Sorry for the inconvenience, I’ll pass your concerns on to our team”, but no real explanation or timeline for resolution.Needless to say, we are thinking of jumping ship, but I hate to call it quits on Full Slate.

            3

              This comment refers to an earlier version of this review and may be outdated.

              Julia Wallace

              I’ve used Fullslate for more than 2 years. It is mostly a functioning service but it has a few problems:1. It is often faulty sync with google cal and so I’ve lost money and missed appointments because they didn’t show up on my gcal– which i look at primarily since I have a day of appointments, kids, second biz. I “know” I should check fullslate but since this problem is intermittent it is hard to be 100% when I need gcal so much more. This is my biggest complaint.2. You can’t send reminders to more than one email. When I’m working with divorced couples this is very problematic! They both need reminders.3. I’d like to be able to mark some appointments as getting text reminders– ADHD clients, etc.

              3

                This comment refers to an earlier version of this review and may be outdated.

                Brod

                Hi Mark,
                Did you change from FS to something else? what?
                Im concerned about the reviews looking bad after FS was sold off!
                Im in small business – health practitioner, need a system for bookings, online bookings, billing, CRM etc.
                Ideas?
                Ta,
                Brod

                  This comment refers to an earlier version of this review and may be outdated.

                  Brod

                  I saw your review on FullSlate in 2016, did U ‘jump ship’ ? If ‘yes’ to what? How is it going?
                  I too am concerned about the online booking not being ‘immediate’ any delay will potentially cause double bookings! Im also concerned about having to ‘log in’ every time I need to view calendar/bookings!
                  Can You recommend any other system – online!
                  Regards,
                  Brod

                    This comment refers to an earlier version of this review and may be outdated.

                    Eric Cooper

                    FullSlate is excellent. I have been using it for about two years.The appointment reminder email is easily customized. On small frustration is that it is not possible to have photos attached to the automatic emails.(Perhaps with some amazing coding knowledge, but not mine).It is not currently possible to have people sign up for a multi session class series and have it work with the calendar.Adjusting availability on the calendar is a little clumsy. Easy to mistakenly make a day/time slot available for every week, if you wanted to make it available just once. No ability to change hours of availability with the phone app.Otherwise, very excellent.-Eric Cooperechomassagetherapy.comBodywork for Pain Relief

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                    Leave a Reply

                    Your email address will not be published. Required fields are marked *

                    Your Review

                    Comment moderation is enabled. Your comment may take some time to appear.
                    Please read the "User Review and Comment Policy" before posting.

                    Share