Genbook Review

    Wesley Kriz

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Date Established
San Francisco, CA
Wesley Kriz

Wesley Kriz

Writing from the Pacific Northwest (read: the Best Coast), Wesley graduated from George Fox University in 2014 with a degree in History, then again from George Fox in 2016 with a Masters of Arts in Teaching. He has been writing about project management for 2 years, and keeps a running list of wacky software brand names; seriously, it's wild out there.

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    karen batts brown

    why do customers have to enter their credit card number and can the business owners see your payment info?

      Jessica Dinsmore

      Hi Karen,
      That’s a good question. With Genbook, business owners can decide if they require a credit card to book the appointment or not, and may have varying policies about cancellation charges, etc. But there seems to be no way of knowing if the business owner can see the client credit card info or not without actually testing the software. You might want to just give them a call and ask to be certain.

        Lora Collins

        What other choice might we have to chose something similar to Genbook? Im having so many problems with the new “updated” version…

          Jessica Dinsmore

          Hi Lora,

          Thanks for your question, and so sorry to hear you’re having issues w/ Genbook! I’d suggest checking out Bookeo or Appointy. They are both top rated alternatives to Genbook. Good luck!

            Jeffrey Rich

            Organization Name: Living Energy Massage and Healing

            I came to genbook from schedulista at the insistence of the Physical Therapist from whom I rent space for my massage business. For the first two and a half months, things have been fine.Today, however, genbook has been down for over 16 hours. Some users are seemingly able to log in, but many on the facebook page are reporting that clients have been able to double-book for the same slots.I have had zero communications from genboook about this, and they are not responding to email, telephone messages on their support line, or to comments on their official FB page. My business is dead in the water because of this. Schedulista is less than half the cost of genbook and provides the same service. In my four years with them, there was never a single problem or downtime. The developers and CEO communicated directly with me via email within minutes on any question or issue. I am NOT happy with this company or with their lack of service.

            • Organization Name: Living Energy Massage and Healing
            Felix Livni

            Organization Name: Schedulista

            We miss you Jeffrey!


            • Organization Name: Schedulista
            Sueling quo

            Organization Name: 2 sha hair salon

            First of all a review shouldn’t require a persons personal info or their name!! The stylist/businee have a option to remove bad reviews which makes it fake!! Get real. Its controlled and lures customers of the REAL ratings! Whats the point if u give access to remove the bad and keep the good. Really? Genbook is nothing but bogus ratings controlled by the stylist/business. U need to do real research of these outdated unprofessional businesses!!

            • Organization Name: 2 sha hair salon
            Jessica Dinsmore

            Hi Sue,

            All comments must meet our User Review and Comment Policy in order to get published, and no vendor has access to remove negative reviews or comments about their business. To address your concern about the validity of our reviews, please read our post on negativity bias and how this site makes money to better understand how Merchant Maverick delivers real, unbiased reviews to our readers. Thanks so much for leaving feedback!

              Jennifer Thomas

              I signed up for Genbook based on this review so THANK YOU! I am very happy with the service so far and I wanted to let other salon owners know that this is an excellent appointment booking service! Right now, we have our online appointment booking integrated with Stripe payments and that has been lovely. That was the recommendation of our website design company SetMySite (this is shout out to them, they are incredible). So now we have a gorgeous website + uber easy online booking. We’re so legit! Yay! I feel like, between the site and the booking, I sort of have the online side of my business on “auto pilot” which is sooo nice. I wanted to comment that one of the main things I didn’t really love about Genbook was that there wasn’t a way to make it so the customer could book the appointment directly on my website. They click on the “book now” button, and they are taken off the website and onto Genbook’s booking page. Which is not that big of a deal, especially on phones. But I sort of wanted a way for the client to book their appointment directly on my website. But apparently you need to do an “iframe??” Idk. Anyway, aside from that small gripe, Genbook has been great. It is very very easy to use as the owner (simple to manage the appointments within the software), and the email support has been very responsive and fast, and always answered my questions. I also love the automated emails!!! OK, rant over!


                This comment refers to an earlier version of this review and may be outdated.

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