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GetResponse Review

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GetResponse Review

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Date Established
1999
Location
Gdansk, Poland
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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11 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Brad Castro

    Organization Name: Great Option Trading Strategies

    I transitioned from aweber to getresponse several years ago because I was frustrated with what I felt was a very difficult to work with interface with aweber. I found formatting html messages with aweber to be very difficult to control.I love the getresponse email interface and, contrary to what you reported from other users, do actually find it intuitive (we’re all wired differently, of course).I do have a couple of frustrations with getresponse, however. The primary complaint is the ease with which email addresses can get blacklisted. My understanding is that if a subscriber reports any getresponse delivered email as spam (we’re talking about on OTHER peoples lists, not yours), then that email list gets globally blacklisted and they can’t sign up for your list, download reports, etc.I’ve had want to be subscribers contact me directly to tell me they’re unable to download a report – then I contact getresponse and discover they’ve been blacklisted. There’s a workaround in that if the would be subscriber sends an email to getresponse support asking to be removed from the blacklist, they’ll do it.It doesn’t happen every day, but it happens enough that I’ve created a template for my subscribers to copy and paste as a way to minimize the pain in the @ss experience for them.The other issue I have is minor. I’m on a monthly payment plan that’s not really monthly as it’s marketed. I don’t get billed monthly – I get billed every 30 days. That means that on any month that contains 31 days, my payment date creeps up by another day, and I have, in fact, been billed twice in the same calendar month.Irritating, yes, but in the scope of running a one man business, not that key of an issue.Finally, I will say that I’ve always found getresponse customer service (I exclusively use chat) to be helpful and competent. On a couple of different occasions, I totally screwed up and accidentally deleted a ton of subscribers and they were able to quickly restore everything.(On a previous version of their website, it was easy to click a sidebar delete button thinking that only the highlighted users would be deleted when it actually deleted the entire list – so I guess that part wasn’t particularly intuitive – but in fairness, that’s all since been re-designed.)It’s always a headache to switch newsletter providers – especially if you want to keep any kind of online archive of your back issues – and overall, I’m satisfied enough to continue using GetResponse for the foreseeable future.Of course, if anyone can point me to the perfect email marketing provider, I’m open minded.

    4
    • Organization Name: Great Option Trading Strategies

    This comment refers to an earlier version of this review and may be outdated.

    Era

    Very disappointed by their payment policy.About me: I’m an Internet marketer with over 3 years experience. In my practice I have used over 10 different email services and over 500k emails sent per month for small businesses.Problem: GetResponse seems to be the most shady Internet service in terms of payments. In 2014 I have paid for 1 year of using GetReponse, which should have expired on 2015-08-14. As I haven’t used it so much, I decided to cancel the subscription few months in advance, so contacted their support and asked to remove my card. Support has replied: “You can’t stop your subscription in advance. Once you remove the card or cancel, you will lose all the benefits of using the account”.Do you understand?!You can’t stop using the service, otherwise they will cancel the account that you have already paid for. So they want you to remember the exact date, login few days in advance and cancel it. In most of the cases you won’t remember it and they charge you once again. This way they make their LTV extremely high and will keep hocked in their system.That happened to me, so now my subscription is valid until 2016-08-14. Contacted their support, but nothing happened. I think it’s unfair, because all they need to do is allow to remove the credit card.Hope this helps.Best regards,

    2

      This comment refers to an earlier version of this review and may be outdated.

      Florita

      I have over 40 years of experience. I was the CEO. I created, owned and operated my own Private Training Institute where we were training people in all of the latest technology and computer programs. I don’t want to give them one star, not even 1/2 a start. but, that is not an option………???Get Response is the worst, most un user friendly program I have ever used in my life. And in my senior management positions I was responsible for many data base systems and various programs and technology. And the tech support! well, if you have nothing but time on your hands, by all means ask for some help and they will gladly help you waste hours of your time and accomplish nothing!!Nothing in this Email system makes any sense. and nothing is easy or straightforward. try to insert an image into a newsletter. Simple in email outlook, simple in Mail Chimp! NOT in GET Response!! Super complex and almost downright impossible in Get Response! and ask for help, oh yes, by all means ask for help. they will send you video clips recorded at warp speed and if you were Spok himself from start trek you might be able to keep up with the lightning speed… of the video but even Spok couldn’t follow their instructions.If you are dumb enough to subscribe to this email program, this program will drive you absolutely CRAZY with frustration and EAT UP ALL YOUR PRECIOUS TIME!! so have a psychiatrist on speed dial. I am not kidding!! I am NOT kidding!! If you have nothing but time on your hands and don’t need any business, you are in the right place.But, if you are a heart centred entrepreneur who cares about your clients and the reputation of your business, GO TO ANOTHER COMPANY while you still have your sanity and a few leads. Go to Mail Chimp – user friendly, easy to use and they want you as a customer! and value you as a customer. I hope this helps save you Lost Income, Lost business, and I hope is saves your peace of mind!! DO NOT, I repeat, DO NOT sign up for Get Response. Jesus Christ himself would lose patience with this GET Response! thanks for wasting hundreds of hours of my time over the past year!!

      1

        This comment refers to an earlier version of this review and may be outdated.

        Florita

        I have over 40 years of experience. I was the CEO. I created, owned and operated my own Private Training Institute where we were training people in all of the latest technology and computer programs.

        Get Response is the worst, most un user friendly program I have ever used in my life. And in my senior management positions I was responsible for many data base systems and various programs and technology. And the tech support! well, if you have nothing but time on your hands, by all means ask for some help and they will gladly help you waste hours of your time and accomplish nothing!!

        Nothing in this Email system makes any sense. and nothing is easy or straightforward. try to insert an image into a newsletter. Simple in email outlook, simple in Mail Chimp! NOT in GET Response!! Super complex and almost downright impossible in Get Response! and ask for help, oh yes, by all means ask for help. they will send you video clips recorded at warp speed and if you were Spok himself from start trek you might be able to keep up with the lightning speed… of the video but even Spok couldn’t follow their instructions.

        If you are dumb enough to subscribe to this email program, this program will drive you absolutely CRAZY with frustration and EAT UP ALL YOUR PRECIOUS TIME!! so have a psychiatrist on speed dial. I am not kidding!! I am NOT kidding!! If you have nothing but time on your hands and don’t need any business, you are in the right place.

        But, if you are a heart centred entrepreneur who cares about your clients and the reputation of your business, GO TO ANOTHER COMPANY while you still have your sanity and a few leads. Go to Mail Chimp – user friendly, easy to use and they want you as a customer! and value you as a customer.

        I hope this helps save you Lost Income, Lost business, and I hope is saves your peace of mind!! DO NOT, I repeat, DO NOT sign up for Get Response. Jesus Christ himself would lose patience with this GET Response! thanks for wasting hundreds of hours of my time over the past year!!

          This comment refers to an earlier version of this review and may be outdated.

          Selby's

          Other than their billing practices, GetResponse is a good value for money email marketing tool. It has nearly everything you need from an email marketing tool. You can:1. Send out newsletters2. Create lists3. Created automated messages4. Create formsThose are basically the 3 only things you need from an email marketing tool and GR does all those pretty well.

          4

            This comment refers to an earlier version of this review and may be outdated.

            Tanishka

            I would warn anyone considering Get Response to not go near them because of their unethical billing practices!!!!! I was just charged 9 x my monthly fee for once inadvertently going over my plan! My plan was $65 USD per month then I received a notification for an additional $185 USD ‘list extension fee’.I immediately contacted them to find out what that was since there’s no visible mention of this astronomical fee anywhere or warnings / reminders to ensure you don’t incur it & it took days of correspondence with their support staff to get the info I needed to identify & rectify the cause. (My assistant had created segmented lists with repeat emails & they charge you on the aggregate total not on the actual number of emails.) So I exported all the dormant segment lists & dropped by plan & a new billing cycle was begun after days of being locked out of my account, unable to dispatch my e-zine to subscribers. The they charged me AGAIN $185 USD even though I’d stayed under the quota of my new plan. When I asked why they said they charged me for being in breach of my old plan for those few days when my account was frozen after I received notification. During which I was contacting them multiple times a day trying to get the info I needed to resolve it. So despite their support staff assuring me by following their instructions & reducing my list & my plan there was no way I’d be hit with that high additional fee again, I was. It is unethical to continue to charge for a service which is temporarily suspended. It is unethical to charge a customer according to the dates of an old billing cycle when they have begun a new plan on the understanding it constitutes a new billing cycle on the terms of the new plan. It is unethical to charge someone multiple times for the one infraction. It is unethical to not be transparent about such high hidden charges. It is unethical to not honour assurances given by support staff. There is no ombudsman one can appeal to when companies such as this have your bank details & take unsolicited funds from your account on unfair & unjust grounds.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Ben

              Thank you very much for this detailed review showing us both sides of the coins for this tool. The no refund policy is a big setback for them and I can see why some users are upset but then there is a 30-day trial period for users to make their decision.
              I am a user of Getresponse for a number of years already and still find the calender scheduling kind of confusing to use.
              Appreciate your effort in this great review.
              Cheers

                This comment refers to an earlier version of this review and may be outdated.

                Maxim

                Very disappointed by their payment policy…About me: I’m internet marketer with over 3 years experience. In my practice I have used over 10 different email services and over 500k emails sent per month for small businesses. Problem: GetResponse seems to be the most shady internet service in terms of payments. In 2014 I have paid for 1 year of using GetReponse, which should have expired on 2015-08-14. As I haven’t used it so much, I decided to cancel the subscription few months in advance, so contacted their support and asked to remove my card. Support has replied: “You can’t stop your subscription in advance. Once you remove the card or cancel, you will lose all the benefits of using the account”. Do you understand?!You can’t stop using the service, otherwise they will cancel the account that you have ALREADY paid for. So they want you to remember the exact date, login few days in advance and cancel it. In most of the cases you won’t remember it and they charge you once again. This way they make their LTV extremely high and will keep hocked in their system… That happened to me, so now my subscription is valid until 2016-08-14. Contacted their support, but nothing happened. I think it’s unfair, because all they need to do is allow to remove the credit card.Hope this helps.Best regards,Maxim

                2

                  This comment refers to an earlier version of this review and may be outdated.

                  Sanjay Sajeev

                  I have been using GetResponse for a long time. So far, everything is going really well. Its very easy for me to manipulate GetResponse because of its detailed Video guides. Good review. You wrote all the details.

                  4

                    This comment refers to an earlier version of this review and may be outdated.

                    Omar Shoukry

                    The worst company ever. Maybe they were good years ago before they get big now. but trust me now, the worst thing you’ll ever do in your life is to sign up with getresponse. Here’s an email i received from their support: (2014-09-22 12:02:47) GetResponse Support:Hello Omar,Thank you for contacting GetResponseCompliance Department.According to our logs, message : “****” sent to “****” and “****”was indeed delayed, however delivered properly.GetResponseis a shared solution which means that allour customers are using the same mailingchannels and it is possible that some ofyour mails was delayed because of heavytraffic at that time.-Heavy traffic? are you kidding me? i seriously cant take this as an excuse, why do we pay them then? STAY AWAY FROM THEM! there are many better providers available but dont risk your business with Getresponse. Cheers!

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Katherine Miller

                      Hi Omar,

                      Sorry to hear you had a bad experience with GetResponse. How long was your message delayed?

                      Thanks,
                      Katherine

                        This comment refers to an earlier version of this review and may be outdated.

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