GetResponse Review
GetResponse is an easy-to-use tool that helps with email marketing, website building, and eCommerce marketing. Is it a good fit for your small business?
GetResponse

Total Rating | 4.0 |
---|---|
Pricing | Good |
Features | Excellent |
Customer Service | Good |
Integrations | Good |
Reviews | Good |
Number Of Emails Available
UnlimitedMonthly Fee
Free plan available; paid plans start at $19/monthBusiness Size
AllGetResponse At A Glance
- Unlimited monthly sends on all plans
- Free plan for up to 500 contacts
- Includes free no-code website builder
Pros
- Easy to use
- Numerous features
- Competitive cost
- Unlimited monthly emails
- Free website builder
Cons
- Moderate learning curve with advanced features
- Inconsistent
- Limited features on some plans
Table of Contents
What Is GetResponse?
GetResponse offers a range of services, including email marketing, a website builder, eCommerce marketing tools, and marketing automations, with solid features and a reasonable price that should appeal to small to mid-sized businesses.
In fact, GetResponse offers access to some advanced tools and reports, including A/B testing and list segmentation. However, transactional emails are reserved for the highest-priced plans, which may be a deal-breaker for some. In this GetResponse review, we’ll cover this software’s selling points and help you decide if this email marketing software is what your small business needs.
GetResponse Pricing
GetResponse Plans | Price | When To Use |
---|---|---|
Free | $0/month | If you have fewer than 500 contacts and want to send a simple newsletter |
Email Marketing | Starts at $19/month ($15.58/month if billed annually) | If you want tools like autoreponders and basic segmentation |
Marketing Automation | Starts at $59/month ($48.38 if billed annually) | If you want advanced tools like automations |
eCommerce Marketing | Starts at $444/month ($364.08/month if billed annually) | If you have 50,000+ contacts and want advanced marketing and eCommerce tools |
Max2 | Custom pricing | For enterprise-level businesses that want all available features and priority support |
GetResponse offers several service levels, with pricing for each based on the size of your contact list. Every GetResponse plan comes with unlimited monthly sends, including the free plan. You can test the software with a 30-day free trial, with no credit card required.
No matter which plan you choose, your monthly cost will go up as your list size grows. Here’s an outline of the GetResponse’s tiered pricing, to give you an idea of what you can expect to pay:
Number Of Contacts | Email Marketing | Marketing Automation | eCommerce Marketing |
---|---|---|---|
1,000 | $19 | $59 | $119 |
2,500 | $29 | $69 | $139 |
5,000 | $54 | $95 | $169 |
10,000 | $79 | $114 | $199 |
25,000 | $174 | $215 | $299 |
50,000 | $299 | $359 | $444 |
100,000 | $539 | $599 | $699 |
Now let’s look at what each plan includes.
The prices listed are for month-to-month billing; you can save 18% if you pay for a year in advance and save 30% if you pay for two years upfront.
GetResponse Free Plan
The Free plan costs $0/month and includes these features:
- 1 user
- Unlimited monthly sends
- Free website builder
- Newsletters
- Visual email editor
- Custom DKIM record verification
- Click tracking
- Predesigned templates
- HTML editor and custom HTML
- Manual promo code creator
- Spam check
- Two-factor authentication
- Basic segmentation
- Website builder with 5 GB bandwidth
- 10 subpages
- SSL security
- Contact and signup forms
- Google Analytics integration
- 1 landing page
- 1,000 page visitors/month
- SEO settings
- 1 active popup
- Views limit of 1,000/month
- Embedded banners
- Reports
- Promo codes
GetResponse Email Marketing Automation Plan
The Email Marketing plan starts at $19/month and includes everything in the Free plan, plus these additional features:
- Inbox preview
- A/B testing
- RSS-to-email
- Click tracking
- Scheduling
- Google Analytics tracking
- Share on Facebook and Twitter
- Remove GetResponse branding
- Dark mode preview
- Recipient segmentation
- Automations include welcome, birthday, & thank you emails
- Automation templates
- Autoresponder series
- Email and chat support
- Integrations
- Add tagging
- Segmentation based on tags, conversion funnel, & lead management
- 10GB bandwidth
- Buy a domain
- Unlimited subpages
- Gallery and popups
- Custom code
- Chat and countdown timer
- Remove branding from web pages
- Facebook Pixel integration
- Unlimited landing pages
- Stores & product center
- Digital file delivery
- Unlimited active popups
- Unlimited views
- Automated chats
- Email capture forms
- Lead funnels
- Paid ads
- Reports export
- eCommerce and payment integrations enabled
- Social ads creator
- GetResponse app
GetResponse Marketing Automation Plan
The Marketing Automation plan starts at $59/month and includes everything in Email Marketing plan plus these additional features:
- 3 users
- Perfect timing & “time travel” sending
- Product box
- Build your own automations
- Automations include drip campaigns, click & open followups, contact tagging & scoring, visited URL, and event-based
- Limited push notifications
- Dynamic segmentation
- Split automation
- Roles management
- Add scoring and segmentation based on scoring & events
- 5 active websites
- Membership area
- Payment gateway integration
- Live HD webinars & webinar funnel
- 3 hours recording storage
- 3 presenters
- Limited push notifications with custom add-in prompts
- 3 chat seats
- Embed chats on external website
- Conversion funnels
GetResponse eCommerce Marketing Plan
The eCommerce Marketing plan starts at $119/month and includes everything in the Marketing Automation plan plus these additional features:
- 5 users
- eCommerce tracking
- Recommended products
- Abandoned cart trigger
- Promo codes
- Unlimited push notifications
- Purchase automations
- Segmentation based on eCommerce
- Abandoned cart recovery
- Quick transactional emails
- Order confirmation automation
- Unique & synced promo codes
- 300 live webinars
- On-demand webinars
- Paid webinars
- 6 hours recording storage
- Push notification scheduling
- eCommerce reports
- Recommendations reports
GetResponse Max2 Plan
If you want even more features and a higher contact limit, you can explore the Max2 plan, which comes with custom pricing. This plan includes everything on the eCommerce Marketing plan, plus these additional features:
- Up to 500 accounts & 500 users
- SMS marketing automations
- Dedicated support rep
- Dedicated onboarding & development strategy support
- Telephone support (plus Slack support if desired)
- Dedicated IP and assisted IP warmup
- Dedicated sending domain
- Single sign-on
- Rebranding options
- FTP imports
- Segmentation based on SMS action or external segments
- Triggered emails
- API connection
- SMTP connection
- Sending history
- Up to 1,000 webinars
- Up to 20 hours recording storage
- Breakout room option
- 500 chat seats
- 5,000 free SMS
- SMS marketing automations and tools
- FTP reports
- Microsoft Dynamics 365 integration
Is GetResponse Easy To Use?
Signing up for GetResponse couldn’t be easier. You can sign up for free, with no credit card required. You’ll just need to verify the email address you want to use and then enter your address. GetResponse is cloud-based software, with nothing to download. You’ll immediately be guided through the process of adding your contacts and linking your website. (It’s also OK if you don’t have one or both of those yet.) You can choose to explore the dashboard on your own or take a helpful guided tour.
A button for 24/7 chat support is prominently displayed, as are other help resources including a free webinar and a link to the GetResponse help center. I was able to create an email newsletter, with my choice of dozens of prebuilt templates and a drag-and-drop editor. You can also use the HTML source editor. I found it easy to add contacts, and I was able to toggle a button to enable click tracking. And I could choose to send my message immediately or schedule it for later, which is a nice feature to find on a free plan.
Keep in mind, I was testing the free version of this software. GetResponse’s advanced tools become available as you go up in plan level, and these will understandably add complexity. Fortunately, the extensive knowledgebase and 24/7 chat service mean you should have the help you need if you run into trouble.
GetResponse Features

Screenshot of GetResponse webpage, captured 9/17/2022
Feature | Availability |
---|---|
Email Templates | |
Customizable Email Campaigns | |
Custom Forms | |
Email Auto Scheduling | |
A/B Testing | |
Target Email Groups | |
Contact Management | |
Lead Management | |
Marketing Tools | |
Reporting | |
Email Campaign Analytics |
GetResponse email marketing includes just about everything you might need, and some features you might not have considered. For example, every GetResponse plan (even the free one) allows you to build a website for free. You can also link an existing website or online store, on some plans. As you go up in subscription tiers, you’ll unlock more advanced features, of course.
Overall, we think that GetResponse includes a nice basic featureset that stands up well to the competition’s offerings. And we have yet to find another email marketing platform that offers such robust support for webinars! Let’s look at some email marketing functions that are a little more essential and see what GetResponse offers.
GetResponse Customer Service
GetResponse Support | Availability |
---|---|
Phone Support | Only on Max2 plan |
Email Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Representative | Only on Max2 plan |
Knowledge Base or Help Center | |
Videos & Tutorials | |
Company Blog | |
Social Media |
GetResponse offers basic support to all users and premium support to some. Let’s start with the basics: All users, even those on the Free plan, can access live support via email and 24/7 chat. Support is available in eight languages. Unfortunately, only users on the enterprise-level Max2, with its custom pricing, have access to telephone support. Max2 users also get a dedicated account rep and support via Slack, if they wish. GetResponse reviews from actual users report a level of satisfaction with live support that’s fairly typical for a software platform. Some users are dissatisfied with their experience and others rave about it.
Fortunately, GetResponse offers a large number of very good self-help resources online. You’ll be offered a guided tour of your dashboard as soon as you sign on, for example. And you’ll also find a well-stocked help center and a number of videos, downloadable guides, and webinars to help you learn to navigate the software. Users on the top-tier Max2 plan receive dedicated onboarding support and development strategy support.
GetResponse Integrations
GetResponse offers dozens of add-ons and integrations, allowing you to link up with outside software programs and services. You can find integrations to many popular eCommerce platforms, including BigCommerce, Magento, PrestaShop, Shopify and WooCommerce as well as eight payment service providers including PayPal, Stripe, and Square.
GetResponse also offers integrations with Zapier, several CRM software, content management systems, and analytics tools. Finally, you’ll be able to integrate with social media platforms, such as Facebook, Twitter, and YouTube. GetResponse also makes an API available to all users except those on the Free plan.
GetResponse Reviews
Although we had previously spotted some troubling patterns in customer reviews of GetResponse, we were pleased to find significant improvement as of the time of this review. While it’s still possible to find negative GetResponse reviews from users, overall it’s a pretty good picture, with an average across four review sites that’s slightly better than 4/5 stars.
Read on to learn what GetResponse user reviews reveal.
Negative GetResponse Reviews & Complaints
Some common complaints in GetResponse reviews include the following:
- Not enough integrations
- Difficult to cancel account
- Landing page builder can be glitchy
- Too expensive
- Inconsistent customer support
Positive GetResponse Reviews
While there are certainly complaints about GetResponse drifting around out there, we also found praise for this email marketing software. Here’s what users say they like about GetResponse:
- Easy to use
- Free plan
- Automations save time
- Lead capture works well
- Unlimited monthly sends
- Helpful support team
Is GetResponse Secure?
GetResponse prioritizes data security, including protections from new threats that arise. Users are encouraged to report security vulnerabilities. GetResponse runs regular network security updates, has powerful firewalls, and monitors all its servers 24/7/356. The company processes and stores credit card data using bank-level encryption on a PCI-compliant network. User data is backed up daily to multiple servers for full data redundancy.
GetResponse has a comprehensive anti-spam system to keep its deliverability rates high. Upon signing up, you must certify that your list is permission-based and meets the company’s anti-spam standards. Each time you add a new contact to your list, you will need to tick a box indicating that you obtained the new address through legitimate opt-in means. An in-house anti-abuse tool called Hydra tests complaince rates, bounce rates, and subscription sources to ensure compliance with anti-spam policies. Hydra can also identify elements of campaigns that may damage your reputation or reduce deliverability.
The Final Verdict: Is GetResponse Worth It?
GetResponse Review | |
---|---|
Business Size | Any |
Pricing | Free plan; paid plans start at $19/month |
Choose If You Need |
|
GetResponse is geared to provide large-scale features to small-scale marketers, and it does this job admirably, functioning well for businesses that have anywhere from 100 contacts to 100,000. Email marketers on the lower end of that contact list scale will find a lot to like in the Free and Email Marketing plans GetResponse offers. However, you may find yourself looking longingly at the list of features included in the higher-tier plans, even if your budget doesn’t allow you to sign up at those levels.
For companies with larger email marketing budgets should be impressed with the features available on the Marketing Automation and eCommerce Marketing plans, and the enterprise plan Max2. GetResponse plans are priced competitively and are designed to scale with the size of your contact list.
Overall, there is much to like about GetResponse, largely thanks to its library of quick, concise video tutorials, drag-and-drop email design editor, and its large template library. The features found on entry-level plans are more than adequate for beginners with growth plans and small-scale businesses alike. And, if your marketing budget matches your plans for growth, GetResponse’s unique webinar feature is a potentially powerful way to engage your contacts.
GetResponse FAQs
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Organization Name: Metropolitan
If you are considering GetResponse, do yourself a favour and Don’t! The customer service is horrendous, as is the speed of their platform. Try clicking on their “Live Chat” button, nothing happens. Send an email and wait 3 days for a reply. That could cost you clients.There are better platforms available, do your research!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Blackbird Lending
Awful experience. I used the platform for an entire 22 hours before being shut down with out a chance to remedy what they saw as issues. I am now out of luck for the month according to them they will not refund me. I will never recommend them. Stay away unless you want to pay and risk losing your money.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Great Option Trading Strategies
I transitioned from aweber to getresponse several years ago because I was frustrated with what I felt was a very difficult to work with interface with aweber. I found formatting html messages with aweber to be very difficult to control.I love the getresponse email interface and, contrary to what you reported from other users, do actually find it intuitive (we’re all wired differently, of course).I do have a couple of frustrations with getresponse, however. The primary complaint is the ease with which email addresses can get blacklisted. My understanding is that if a subscriber reports any getresponse delivered email as spam (we’re talking about on OTHER peoples lists, not yours), then that email list gets globally blacklisted and they can’t sign up for your list, download reports, etc.I’ve had want to be subscribers contact me directly to tell me they’re unable to download a report – then I contact getresponse and discover they’ve been blacklisted. There’s a workaround in that if the would be subscriber sends an email to getresponse support asking to be removed from the blacklist, they’ll do it.It doesn’t happen every day, but it happens enough that I’ve created a template for my subscribers to copy and paste as a way to minimize the pain in the @ss experience for them.The other issue I have is minor. I’m on a monthly payment plan that’s not really monthly as it’s marketed. I don’t get billed monthly – I get billed every 30 days. That means that on any month that contains 31 days, my payment date creeps up by another day, and I have, in fact, been billed twice in the same calendar month.Irritating, yes, but in the scope of running a one man business, not that key of an issue.Finally, I will say that I’ve always found getresponse customer service (I exclusively use chat) to be helpful and competent. On a couple of different occasions, I totally screwed up and accidentally deleted a ton of subscribers and they were able to quickly restore everything.(On a previous version of their website, it was easy to click a sidebar delete button thinking that only the highlighted users would be deleted when it actually deleted the entire list – so I guess that part wasn’t particularly intuitive – but in fairness, that’s all since been re-designed.)It’s always a headache to switch newsletter providers – especially if you want to keep any kind of online archive of your back issues – and overall, I’m satisfied enough to continue using GetResponse for the foreseeable future.Of course, if anyone can point me to the perfect email marketing provider, I’m open minded.
This comment refers to an earlier version of this review and may be outdated.
Very disappointed by their payment policy.About me: I’m an Internet marketer with over 3 years experience. In my practice I have used over 10 different email services and over 500k emails sent per month for small businesses.Problem: GetResponse seems to be the most shady Internet service in terms of payments. In 2014 I have paid for 1 year of using GetReponse, which should have expired on 2015-08-14. As I haven’t used it so much, I decided to cancel the subscription few months in advance, so contacted their support and asked to remove my card. Support has replied: “You can’t stop your subscription in advance. Once you remove the card or cancel, you will lose all the benefits of using the account”.Do you understand?!You can’t stop using the service, otherwise they will cancel the account that you have already paid for. So they want you to remember the exact date, login few days in advance and cancel it. In most of the cases you won’t remember it and they charge you once again. This way they make their LTV extremely high and will keep hocked in their system.That happened to me, so now my subscription is valid until 2016-08-14. Contacted their support, but nothing happened. I think it’s unfair, because all they need to do is allow to remove the credit card.Hope this helps.Best regards,
This comment refers to an earlier version of this review and may be outdated.
I have over 40 years of experience. I was the CEO. I created, owned and operated my own Private Training Institute where we were training people in all of the latest technology and computer programs. I don’t want to give them one star, not even 1/2 a start. but, that is not an option………???Get Response is the worst, most un user friendly program I have ever used in my life. And in my senior management positions I was responsible for many data base systems and various programs and technology. And the tech support! well, if you have nothing but time on your hands, by all means ask for some help and they will gladly help you waste hours of your time and accomplish nothing!!Nothing in this Email system makes any sense. and nothing is easy or straightforward. try to insert an image into a newsletter. Simple in email outlook, simple in Mail Chimp! NOT in GET Response!! Super complex and almost downright impossible in Get Response! and ask for help, oh yes, by all means ask for help. they will send you video clips recorded at warp speed and if you were Spok himself from start trek you might be able to keep up with the lightning speed… of the video but even Spok couldn’t follow their instructions.If you are dumb enough to subscribe to this email program, this program will drive you absolutely CRAZY with frustration and EAT UP ALL YOUR PRECIOUS TIME!! so have a psychiatrist on speed dial. I am not kidding!! I am NOT kidding!! If you have nothing but time on your hands and don’t need any business, you are in the right place.But, if you are a heart centred entrepreneur who cares about your clients and the reputation of your business, GO TO ANOTHER COMPANY while you still have your sanity and a few leads. Go to Mail Chimp – user friendly, easy to use and they want you as a customer! and value you as a customer. I hope this helps save you Lost Income, Lost business, and I hope is saves your peace of mind!! DO NOT, I repeat, DO NOT sign up for Get Response. Jesus Christ himself would lose patience with this GET Response! thanks for wasting hundreds of hours of my time over the past year!!
This comment refers to an earlier version of this review and may be outdated.
I have over 40 years of experience. I was the CEO. I created, owned and operated my own Private Training Institute where we were training people in all of the latest technology and computer programs.
Get Response is the worst, most un user friendly program I have ever used in my life. And in my senior management positions I was responsible for many data base systems and various programs and technology. And the tech support! well, if you have nothing but time on your hands, by all means ask for some help and they will gladly help you waste hours of your time and accomplish nothing!!
Nothing in this Email system makes any sense. and nothing is easy or straightforward. try to insert an image into a newsletter. Simple in email outlook, simple in Mail Chimp! NOT in GET Response!! Super complex and almost downright impossible in Get Response! and ask for help, oh yes, by all means ask for help. they will send you video clips recorded at warp speed and if you were Spok himself from start trek you might be able to keep up with the lightning speed… of the video but even Spok couldn’t follow their instructions.
If you are dumb enough to subscribe to this email program, this program will drive you absolutely CRAZY with frustration and EAT UP ALL YOUR PRECIOUS TIME!! so have a psychiatrist on speed dial. I am not kidding!! I am NOT kidding!! If you have nothing but time on your hands and don’t need any business, you are in the right place.
But, if you are a heart centred entrepreneur who cares about your clients and the reputation of your business, GO TO ANOTHER COMPANY while you still have your sanity and a few leads. Go to Mail Chimp – user friendly, easy to use and they want you as a customer! and value you as a customer.
I hope this helps save you Lost Income, Lost business, and I hope is saves your peace of mind!! DO NOT, I repeat, DO NOT sign up for Get Response. Jesus Christ himself would lose patience with this GET Response! thanks for wasting hundreds of hours of my time over the past year!!
This comment refers to an earlier version of this review and may be outdated.
Other than their billing practices, GetResponse is a good value for money email marketing tool. It has nearly everything you need from an email marketing tool. You can:1. Send out newsletters2. Create lists3. Created automated messages4. Create formsThose are basically the 3 only things you need from an email marketing tool and GR does all those pretty well.
This comment refers to an earlier version of this review and may be outdated.
I would warn anyone considering Get Response to not go near them because of their unethical billing practices!!!!! I was just charged 9 x my monthly fee for once inadvertently going over my plan! My plan was $65 USD per month then I received a notification for an additional $185 USD ‘list extension fee’.I immediately contacted them to find out what that was since there’s no visible mention of this astronomical fee anywhere or warnings / reminders to ensure you don’t incur it & it took days of correspondence with their support staff to get the info I needed to identify & rectify the cause. (My assistant had created segmented lists with repeat emails & they charge you on the aggregate total not on the actual number of emails.) So I exported all the dormant segment lists & dropped by plan & a new billing cycle was begun after days of being locked out of my account, unable to dispatch my e-zine to subscribers. The they charged me AGAIN $185 USD even though I’d stayed under the quota of my new plan. When I asked why they said they charged me for being in breach of my old plan for those few days when my account was frozen after I received notification. During which I was contacting them multiple times a day trying to get the info I needed to resolve it. So despite their support staff assuring me by following their instructions & reducing my list & my plan there was no way I’d be hit with that high additional fee again, I was. It is unethical to continue to charge for a service which is temporarily suspended. It is unethical to charge a customer according to the dates of an old billing cycle when they have begun a new plan on the understanding it constitutes a new billing cycle on the terms of the new plan. It is unethical to charge someone multiple times for the one infraction. It is unethical to not be transparent about such high hidden charges. It is unethical to not honour assurances given by support staff. There is no ombudsman one can appeal to when companies such as this have your bank details & take unsolicited funds from your account on unfair & unjust grounds.
This comment refers to an earlier version of this review and may be outdated.
Thank you very much for this detailed review showing us both sides of the coins for this tool. The no refund policy is a big setback for them and I can see why some users are upset but then there is a 30-day trial period for users to make their decision.
I am a user of Getresponse for a number of years already and still find the calender scheduling kind of confusing to use.
Appreciate your effort in this great review.
Cheers
This comment refers to an earlier version of this review and may be outdated.
Very disappointed by their payment policy…About me: I’m internet marketer with over 3 years experience. In my practice I have used over 10 different email services and over 500k emails sent per month for small businesses. Problem: GetResponse seems to be the most shady internet service in terms of payments. In 2014 I have paid for 1 year of using GetReponse, which should have expired on 2015-08-14. As I haven’t used it so much, I decided to cancel the subscription few months in advance, so contacted their support and asked to remove my card. Support has replied: “You can’t stop your subscription in advance. Once you remove the card or cancel, you will lose all the benefits of using the account”. Do you understand?!You can’t stop using the service, otherwise they will cancel the account that you have ALREADY paid for. So they want you to remember the exact date, login few days in advance and cancel it. In most of the cases you won’t remember it and they charge you once again. This way they make their LTV extremely high and will keep hocked in their system… That happened to me, so now my subscription is valid until 2016-08-14. Contacted their support, but nothing happened. I think it’s unfair, because all they need to do is allow to remove the credit card.Hope this helps.Best regards,Maxim
This comment refers to an earlier version of this review and may be outdated.
I have been using GetResponse for a long time. So far, everything is going really well. Its very easy for me to manipulate GetResponse because of its detailed Video guides. Good review. You wrote all the details.
This comment refers to an earlier version of this review and may be outdated.
The worst company ever. Maybe they were good years ago before they get big now. but trust me now, the worst thing you’ll ever do in your life is to sign up with getresponse. Here’s an email i received from their support: (2014-09-22 12:02:47) GetResponse Support:Hello Omar,Thank you for contacting GetResponseCompliance Department.According to our logs, message : “****” sent to “****” and “****”was indeed delayed, however delivered properly.GetResponseis a shared solution which means that allour customers are using the same mailingchannels and it is possible that some ofyour mails was delayed because of heavytraffic at that time.-Heavy traffic? are you kidding me? i seriously cant take this as an excuse, why do we pay them then? STAY AWAY FROM THEM! there are many better providers available but dont risk your business with Getresponse. Cheers!
This comment refers to an earlier version of this review and may be outdated.
Hi Omar,
Sorry to hear you had a bad experience with GetResponse. How long was your message delayed?
Thanks,
Katherine
This comment refers to an earlier version of this review and may be outdated.