GetResponse Review
-
Expert Analyst & Reviewer
- 13 comments
- Updated on:
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GetResponse
| Total Rating | 3.0 |
|---|---|
| Pricing | Good |
| Ease Of Use | Good |
| Features | Good |
| Customer Service & Support | Fair |
| User Reviews | Poor |
| Integrations & Add-Ons | Good |
| Security | Good |
Pros
- Easy to use
- Numerous features
- Competitive cost
Cons
- Spotty customer support
- High complaint volume
GetResponse Overview
GetResponse is one of the older email marketing programs on the market today. In this GetResponse review, you’ll find out what its selling points are. It offers a solid feature-set at a reasonable price point for small to mid-sized businesses. With GetResponse, you get access to extensive A/B testing options, list segmentation, and a helpful array of tools and reports. However, transactional emails are curiously reserved for the costlier plans, which may be a deal-breaker for some.
Additionally, we have serious cause for concern that we cover below in the User Reviews and Customer Service & Support sections. We believe the patterns of complaints we have recently uncovered in consumer reviews across the web raise considerable red flags. For these reasons, we can’t give GetResponse more than a 3-star rating this time around. Keep reading to find out the specific concerns and if the GetResponse email marketing software is right for your small business.
Table of Contents
GetResponse Pricing
GetResponse offers a 30-day free trial with no credit card required. You have several plan options available, and GetResponse pricing increases with contacts, as seen below.
Basic
The Basic plan features include:
- Email marketing
- Autoresponders
- Unlimited landing pages
- Unlimited automation templates
- Sales funnels
- Unlimited lead funnels
- Facebook ads
- Sell e-products
Here’s what this plan will cost you, depending on the number of subscribers you have in your email list:
- Up To 1,000 Subscribers: $15/month
- Up To 2,500 Subscribers: $25/month
- Up To 5,000 Subscribers: $45/month
- Up To 10,000 Subscribers: $65/month
- Up To 25,000 Subscribers: $145/month
- Up To 50,000 Subscribers: $250/month
- Up To 100,000 Subscribers: $450/month
Plus
The Plus plan features include everything in the Basic plus:
- Five workflows in the Automation Builder
- Webinars for up to 100 attendees
- Contact scoring and tagging
- Five sales funnels
- Three work-together users
- Five webinar funnels
Here is how the cost breaks down with your subscribers:
- Up To 1,000 Subscribers: $49/month
- Up To 2,500 Subscribers: $59/month
- Up To 5,000 Subscribers: $79/month
- Up To 10,000 Subscribers: $95/month
- Up To 25,000 Subscribers: $179/month
- Up To 50,000 Subscribers: $299/month
- Up To 100,000 Subscribers: $499/month
Professional
The Professional plan includes everything in previous plans plus:
- Unlimited automation builder
- Web push notifications
- Paid webinars with 300 max attendees
- Unlimited sales funnels
- Unlimited webinar funnels
- Work together with five users
- On-demand webinars
Here is how much the Professional plan will cost you, depending on the number of your subscribers:
- Up To 1,000 Subscribers: $99/month
- Up To 2,500 Subscribers: $119/month
- Up To 5,000 Subscribers: $139/month
- Up To 10,000 Subscribers: $165/month
- Up To 25,000 Subscribers: $255/month
- Up To 50,000 Subscribers: $370/month
- Up To 100,000 Subscribers: $580/month
MAX
Max is an Enterprise plan that features everything in previous plans plus:
- Transactional emails as a paid, add-on option
- Dedicated support
- Dedicated IP address
- Microsoft Dynamics integration
- Deliverability consulting
- Single sign-on (SSO)
- Webinars with 500 max employees
- Email campaign consulting
The Enterprise plan has customer pricing, and you can call for a quote.
Cloud-Based Or Locally-Installed
GetResponse is a web-based software, so there’s nothing to download.
Hardware & Software Requirements
GetResponse works with both PC and Mac operating systems and supports the latest official versions for these browsers:
- Mozilla Firefox (recommended)
- Google Chrome (recommended)
- Safari
- Internet Explorer
Anything not updated will likely have performance issues with editors and other features. You also may need to allow plugins for JavaScript, Flash technologies, and “cookies.”
Specific Size Of Business
GetResponse is geared to provide large-scale features to small-scale marketers, and it does this job admirably, functioning well for businesses that have anywhere from 100 contacts to 100,000. Companies with more extensive lists should look to GetResponse Enterprise.
Ease Of Use
Given GetResponse’s wide array of advanced email marketing tools, newbies may find the learning curve a bit steep at times. Fortunately, the extensive knowledgebase and 24/7 chat service go a long way toward resolving this issue. Signing up is easy: provide your first name, email address, create a password, and you’re in. You’ll need to enter a legitimate business address and phone number to fully activate the account.
Creating The Campaign
When creating your campaign, you’ll get a choice between the “Drag-and-Drop Email Editor” and “HTML Source Editor.” The former is a WYSIWYG editor with drag-and-drop functionality and over 200 templates available. The latter is exactly what it sounds like: an opportunity for more advanced users to code their emails in whatever way they desire.
With the drag-and-drop editor, users can also use a blank template, import a template from a zip file or web page, create a plain text email, or create a custom template with the assistance of GetResponse’s designers (extra cost). After selecting an editor, users can fill out the self-explanatory fields (message name, subject, “reply-to” address, etc.) and choose tracking options, activate A/B testing, and set the campaign up for sharing via linked Facebook and Twitter accounts.
I am particularly fond of the mobile device preview, which shows how the custom email will look on a mobile device, complete with interactive scrolling and landscape/portrait toggle.
The template selection is good; templates are arranged into categories, such as restaurants, holidays, birthday, online marketing, retail and eCommerce, and nonprofits. You can drag and drop elements (text boxes, images, etc.) into the editor to design your email. Previous limitations, such as the inability to text wrap, have been resolved.
You can save elements as “snippets” and use them again later. The program also offers a “History” feature that autosaves each version of your missive as you work on it (so if you accidentally delete something, you can quickly revert to an earlier version).
On the other hand, the layout interface can often be needlessly complicated. A simple transformation, such as changing an element’s placement, can take a few clicks and occasionally results in some strange behavior on more complex layouts. If you have a passing knowledge of HTML, the ability to easily pop open the HTML editor will save you some grief.
Sending The Email
Sending emails is quite simple; you can preview them using the convenient Inbox Preview and run them through a spam check to look for elements that might get it tagged as spam. Next, select a campaign (a list) to use and add or remove individual email addresses from the mailing. At that point, you can send your emails right away or schedule the mailing for a later time or date.
As with most email marketing services, you’ll need to certify that any list you upload is permission-based and conforms with the provider’s anti-spam policies. You can add lists in the following ways:
- Upload a .csv, .txt, .xls, .xlsx, .vcf, or .ods file
- Import contacts from Salesforce, Google Docs, Google Contacts, Magento, Highrise, FreshBooks, Zendesk, or Formstack
- Manually copy and paste addresses into a text box
- Migrate a list from ActiveCampaign, Mailchimp, AWeber, or Constant Contact
Users can also manually select or eliminate contacts from a particular mailing on a one-by-one basis — a handy feature for small organizations with a limited mailing list.
GetResponse Features
GetResponse includes a great selection of features for all customers, regardless of the number of contacts they have.
- Email Campaigns: Design targeted and personalized emails to reach your customers. Set up sales funnels to create an automated GetResponse email campaign that adjusts based on customer engagement.
- Creating & Customizing Emails: GetResponse has hundreds of templates, including 500 free newsletter templates alone. You’ll find templates categorized by campaign goal to welcome, educate, promote, sell, and more. With a drag-and-drop editor, the email creator provides various design options for those who aren’t proficient in HTML. Templates support responsive design and are compatible with both desktop and mobile devices. Capabilities include limited photo editing, drag-and-drop design elements (such as text blocks, images, and buttons), and the ability to save elements as “snippets” for future use. Alternatively, users with some experience in HTML can code their own templates.
- Landing Page Creator: The landing page creator allows you to quickly create a landing page, choosing from more than 100 templates. As with the email creator, you can use a drag-and-drop editor to edit page elements. You can host your page for free on a GetResponse subdomain or publish the page on your domain.
- Customer Tracking: You can use GetResponse’s built-in CRM tool to track every lead and action in one place.
- Email Segmentation: Group your contacts by location, subscription date and source, last message date, contact engagement score, and more.
- A/B Split Testing: GetResponse’s A/B testing feature allows you to test and compare up to five variants of the subject line, email content, form field, or sending time.
- Reporting & Analytics: As discussed in detail under Ease Of Use (above), GetResponse’s Email Analytics offers comprehensive reporting capabilities, with features such as single-click email segmentation, side-by-side email comparison, autoresponder statistics, and email ROI analysis.
- Autoresponders: GetResponse provides both time-based and action-based autoresponders to increase subscriber engagement, along with detailed guides on how to use them.
- Custom Forms: Start with one of GetResponse’s 500 templates, and adjust colors, sizes, and custom fields to fit your brand. Use A/B tests to try out different forms. You can add these forms to your site as exit pop-ups, scroll forms, download boxes, and fixed bars.
- Online Surveys: Create and customize surveys to gather insights.
- RSS To Email: A real boon to bloggers looking to boost their readership, this tool allows users to email their blog audience automatically each time they post or to put all their articles into a digest grouped daily, weekly, or monthly by using a simple template design.
- Multiple Languages: GetResponse is available in English, German, Portuguese, and French.
- Webinars: GetResponse now offers the ability to engage your contacts with webinars starting at the Plus level. This feature is relatively unique among email marketing platforms and gives users access to video, audio, online polling, screen sharing, and a digital whiteboard.
- Marketing Automation: GetResponse allows you to build automated workflows easily. Using a relatively simple menu of tools (conditions, actions, and filters), you can create a web of automation, determining just the right times to send messages out to subscribers based on their behavior on your website.
- Time Travel: Trying to reach a global audience but afraid your email will get lost in the 2 AM trash? GetResponse allows users to segment their campaign sends according to time zones through its Time Travel option. This feature ensures that a mass mailing goes into everyone’s mailbox at the same local time.
GetResponse Customer Service & Support
GetResponse offers support through several avenues. One-on-one support is available through email and live chat. Unfortunately, there is no phone support available. GetResponse also provides a large library of resources, such as videos, infographics, and video courses, to help you learn to navigate the software on your own.
Here are the support options in GetResponse:
- Email & Live Chat: GetResponse provides live one-on-one support through email and 24/7 live chat. There is no phone support available.
- In-Software Help: You can access a few support resources from your GetResponse dashboard. Clicking the “?” in the upper right corner of your screen reveals a menu that you can use to access an email form, view your support tickets, access live chat support, and quickly look for resources in the Help Center. You can also find links to GetResponse’s List Building Program, premium marketing toolkit, and the GetResponse Marketplace, where you can find professionals to partner with you in your marketing campaigns.
- Help Center: GetResponse provides an extensive knowledgebase of searchable FAQs. Where appropriate, these include links to relevant video tutorials.
- Guides: GetResponse offers an extensive array of downloadable materials, providing an in-depth view of the software and email marketing management. These materials include guides, whitepapers, infographics, and reports.
- Videos: GetResponse has a full library of video resources, ranging from short tutorial videos to long-form video courses. These video courses educate users about different aspects of the software and email marketing in general. Offerings include list building and CRM courses.
- API Docs: Developers can access API documentation to build their customizations.
- Account Managers (Enterprise): Merchants who sign up for the Enterprise-level plan will get access to an account manager.
- Blog: The GetResponse team frequently posts a new entry to its blog. Articles typically discuss tips, themes, and trends in email marketing, with a heavy focus on acquiring new subscribers, SEO, and social media.
- Social Media: GetResponse is active on Facebook, Twitter, LinkedIn, Pinterest, and Instagram. You can contact them through a direct message on any of these social media platforms.
I’ve seen mixed reviews about the quality of GetResponse’s customer support. While some users have had excellent experiences with the support, others say that GetResponse was slow to respond to their concerns or never responded at all. I wish GetResponse made phone support available to its users; this tends to remedy a few support issues.
User Reviews
Unfortunately, after reviewing consumer review sites, we have found some serious issues with GetResponse and suggest exercising caution. Notably, we don’t like to see reports from merchants about issues with canceling an account, billing, and customer support for those same clients attempting to leave the service. For that reason, we have downgraded this category to a poor rating.
- Better Business Bureau: F
- Capterra: 4.1 stars out of 5
- G2: 4 stars out of 5
- TrustRadius: 7.8 out of 10 rating
- Trustpilot: 1.8 stars out of 5
GetResponse has a mixed bag of reviews at best. We should note that the Better Business Bureau listing for GetResponse, including its web URL, is listed under its parent company, Implix, USA, Inc. This company also has an address listed in Poland, according to the BBB.
Negative Reviews & Complaints
The most common complaints in GetResponse reviews are as follows:
- Trouble Canceling Account: Customers report being charged the monthly rate after canceling their accounts. Not surprisingly, they also had difficulty contacting support or getting the issue resolved quickly.
- Difficulty Importing Email Lists: Some users complain that GetResponse does not allow them to import their email lists. Apparently, GetResponse’s anti-spam detection sometimes does not like these email lists, even when the emails have been gathered legitimately with customers opting in.
- Customer Support: Users report that customer support is not always the most reliable. They can be slow to respond, or they don’t respond at all.
- Fraudulent Charges: Several people have said they aren’t aware of what the company is but are getting charged by them. We’ll leave this one to the professionals, but it is concerning to see more than one of these similar complaints.
- Usability: Some complain that the interface is not intuitive and needs to be more straightforward. One reviewer states, “A lot of features were hard to find. A more standard layout would be beneficial to users that have tried other services in the past.”
Positive Reviews & Testimonials
While there are certainly complaints about GetResponse drifting around out there, we also found praise for this email marketing software, believe it or not!
- Ease Of Use: This is the single most common point of praise in GetResponse reviews. Many love the interface and find it easy to navigate the program even if they have no prior experience with email marketing. The drag-and-drop editor is a popular feature.
- Automation: Users love GetResponse’s automation features. Many say that these features save them time.
- Email Templates: New users especially love GetResponse’s email templates, and there’s a quite generous library of them. These templates are easy to customize with a drag-and-drop editor.
- Support: Although I have seen plenty of complaints regarding GetResponse’s customer support, I have seen positive comments as well. Some users say that GetResponse has a strong customer support team. Users on the Enterprise-level plan especially appreciate having a dedicated account manager. It appears that as long as you want to keep GetResponse as your email software, you’ll find support to help you with campaigns.
GetResponse Integrations & Add-Ons
GetResponse offers nearly 130 add-ons and integrations with popular software programs and services. You can find integrations to popular eCommerce platforms (such as Shopify and BigCommerce) as well as payment service providers (such as PayPal and Amazon Pay). GetResponse also provides integrations with several CRM software, content management systems, and analytics tools. Finally, you’ll be able to integrate with social media platforms, such as Facebook, Vimeo, and YouTube.
GetResponse also makes an API available for custom integrations.
Security
GetResponse runs regular network security updates, powerful firewalls, and 24/7/356 monitoring of all company servers. The company processes and stores credit card data using bank-level encryption on a PCI-compliant network. User data is backed up daily to multiple servers for full data redundancy.
For more information, see the GetResponse security page.
As for privacy, GetResponse is TRUSTe approved.
Anti-Spam Policy & Protection
GetResponse has a comprehensive anti-spam system to keep its deliverability rates high. Upon signing up, you must certify that your list is permission-based and meets the company’s anti-spam standards. Each time you add a new contact to your list, you will need to tick a box indicating that you obtained the new address through legitimate opt-in means.
GetResponse has an in-house anti-abuse tool called Hydra. Hydra runs tests on complaint rates, bounce rates, and subscription sources to ensure users stay compliant with anti-spam policies. Hydra can also identify aspects of users’ campaigns that may hurt their reputation or deliverability.
Included in all accounts is Spam Score, a feature that shows you how you score on SpamAssassin’s tests. You can see what might cause email providers to chuck your message in the spam box; with any luck, you’ll be able to spot potential problems before they occur.
Final Verdict
There are some things to like about GetResponse, largely thanks to its library of quick, concise video tutorials, drag-and-drop email design editor, and its large template library. If your marketing budget is big enough to accommodate a Plus plan, the webinar feature is a potentially powerful way to engage your contacts.
The most significant concern we have, as noted in our review, is the pattern of customer complaints. We’ve seen too many users complain about getting burned with charges and having trouble canceling to feel comfortable about it. If you do choose to use GetResponse, keep a vigilant eye on your auto-renewal date and your credit card statement, so you won’t be surprised when you’re charged for another month on the platform.
Chris Motola
Expert Analyst & Reviewer at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.
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Organization Name: Metropolitan
If you are considering GetResponse, do yourself a favour and Don’t! The customer service is horrendous, as is the speed of their platform. Try clicking on their “Live Chat” button, nothing happens. Send an email and wait 3 days for a reply. That could cost you clients.There are better platforms available, do your research!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Blackbird Lending
Awful experience. I used the platform for an entire 22 hours before being shut down with out a chance to remedy what they saw as issues. I am now out of luck for the month according to them they will not refund me. I will never recommend them. Stay away unless you want to pay and risk losing your money.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Great Option Trading Strategies
I transitioned from aweber to getresponse several years ago because I was frustrated with what I felt was a very difficult to work with interface with aweber. I found formatting html messages with aweber to be very difficult to control.I love the getresponse email interface and, contrary to what you reported from other users, do actually find it intuitive (we’re all wired differently, of course).I do have a couple of frustrations with getresponse, however. The primary complaint is the ease with which email addresses can get blacklisted. My understanding is that if a subscriber reports any getresponse delivered email as spam (we’re talking about on OTHER peoples lists, not yours), then that email list gets globally blacklisted and they can’t sign up for your list, download reports, etc.I’ve had want to be subscribers contact me directly to tell me they’re unable to download a report – then I contact getresponse and discover they’ve been blacklisted. There’s a workaround in that if the would be subscriber sends an email to getresponse support asking to be removed from the blacklist, they’ll do it.It doesn’t happen every day, but it happens enough that I’ve created a template for my subscribers to copy and paste as a way to minimize the pain in the @ss experience for them.The other issue I have is minor. I’m on a monthly payment plan that’s not really monthly as it’s marketed. I don’t get billed monthly – I get billed every 30 days. That means that on any month that contains 31 days, my payment date creeps up by another day, and I have, in fact, been billed twice in the same calendar month.Irritating, yes, but in the scope of running a one man business, not that key of an issue.Finally, I will say that I’ve always found getresponse customer service (I exclusively use chat) to be helpful and competent. On a couple of different occasions, I totally screwed up and accidentally deleted a ton of subscribers and they were able to quickly restore everything.(On a previous version of their website, it was easy to click a sidebar delete button thinking that only the highlighted users would be deleted when it actually deleted the entire list – so I guess that part wasn’t particularly intuitive – but in fairness, that’s all since been re-designed.)It’s always a headache to switch newsletter providers – especially if you want to keep any kind of online archive of your back issues – and overall, I’m satisfied enough to continue using GetResponse for the foreseeable future.Of course, if anyone can point me to the perfect email marketing provider, I’m open minded.
This comment refers to an earlier version of this review and may be outdated.
Very disappointed by their payment policy.About me: I’m an Internet marketer with over 3 years experience. In my practice I have used over 10 different email services and over 500k emails sent per month for small businesses.Problem: GetResponse seems to be the most shady Internet service in terms of payments. In 2014 I have paid for 1 year of using GetReponse, which should have expired on 2015-08-14. As I haven’t used it so much, I decided to cancel the subscription few months in advance, so contacted their support and asked to remove my card. Support has replied: “You can’t stop your subscription in advance. Once you remove the card or cancel, you will lose all the benefits of using the account”.Do you understand?!You can’t stop using the service, otherwise they will cancel the account that you have already paid for. So they want you to remember the exact date, login few days in advance and cancel it. In most of the cases you won’t remember it and they charge you once again. This way they make their LTV extremely high and will keep hocked in their system.That happened to me, so now my subscription is valid until 2016-08-14. Contacted their support, but nothing happened. I think it’s unfair, because all they need to do is allow to remove the credit card.Hope this helps.Best regards,
This comment refers to an earlier version of this review and may be outdated.
I have over 40 years of experience. I was the CEO. I created, owned and operated my own Private Training Institute where we were training people in all of the latest technology and computer programs. I don’t want to give them one star, not even 1/2 a start. but, that is not an option………???Get Response is the worst, most un user friendly program I have ever used in my life. And in my senior management positions I was responsible for many data base systems and various programs and technology. And the tech support! well, if you have nothing but time on your hands, by all means ask for some help and they will gladly help you waste hours of your time and accomplish nothing!!Nothing in this Email system makes any sense. and nothing is easy or straightforward. try to insert an image into a newsletter. Simple in email outlook, simple in Mail Chimp! NOT in GET Response!! Super complex and almost downright impossible in Get Response! and ask for help, oh yes, by all means ask for help. they will send you video clips recorded at warp speed and if you were Spok himself from start trek you might be able to keep up with the lightning speed… of the video but even Spok couldn’t follow their instructions.If you are dumb enough to subscribe to this email program, this program will drive you absolutely CRAZY with frustration and EAT UP ALL YOUR PRECIOUS TIME!! so have a psychiatrist on speed dial. I am not kidding!! I am NOT kidding!! If you have nothing but time on your hands and don’t need any business, you are in the right place.But, if you are a heart centred entrepreneur who cares about your clients and the reputation of your business, GO TO ANOTHER COMPANY while you still have your sanity and a few leads. Go to Mail Chimp – user friendly, easy to use and they want you as a customer! and value you as a customer. I hope this helps save you Lost Income, Lost business, and I hope is saves your peace of mind!! DO NOT, I repeat, DO NOT sign up for Get Response. Jesus Christ himself would lose patience with this GET Response! thanks for wasting hundreds of hours of my time over the past year!!
This comment refers to an earlier version of this review and may be outdated.
I have over 40 years of experience. I was the CEO. I created, owned and operated my own Private Training Institute where we were training people in all of the latest technology and computer programs.
Get Response is the worst, most un user friendly program I have ever used in my life. And in my senior management positions I was responsible for many data base systems and various programs and technology. And the tech support! well, if you have nothing but time on your hands, by all means ask for some help and they will gladly help you waste hours of your time and accomplish nothing!!
Nothing in this Email system makes any sense. and nothing is easy or straightforward. try to insert an image into a newsletter. Simple in email outlook, simple in Mail Chimp! NOT in GET Response!! Super complex and almost downright impossible in Get Response! and ask for help, oh yes, by all means ask for help. they will send you video clips recorded at warp speed and if you were Spok himself from start trek you might be able to keep up with the lightning speed… of the video but even Spok couldn’t follow their instructions.
If you are dumb enough to subscribe to this email program, this program will drive you absolutely CRAZY with frustration and EAT UP ALL YOUR PRECIOUS TIME!! so have a psychiatrist on speed dial. I am not kidding!! I am NOT kidding!! If you have nothing but time on your hands and don’t need any business, you are in the right place.
But, if you are a heart centred entrepreneur who cares about your clients and the reputation of your business, GO TO ANOTHER COMPANY while you still have your sanity and a few leads. Go to Mail Chimp – user friendly, easy to use and they want you as a customer! and value you as a customer.
I hope this helps save you Lost Income, Lost business, and I hope is saves your peace of mind!! DO NOT, I repeat, DO NOT sign up for Get Response. Jesus Christ himself would lose patience with this GET Response! thanks for wasting hundreds of hours of my time over the past year!!
This comment refers to an earlier version of this review and may be outdated.
Other than their billing practices, GetResponse is a good value for money email marketing tool. It has nearly everything you need from an email marketing tool. You can:1. Send out newsletters2. Create lists3. Created automated messages4. Create formsThose are basically the 3 only things you need from an email marketing tool and GR does all those pretty well.
This comment refers to an earlier version of this review and may be outdated.
I would warn anyone considering Get Response to not go near them because of their unethical billing practices!!!!! I was just charged 9 x my monthly fee for once inadvertently going over my plan! My plan was $65 USD per month then I received a notification for an additional $185 USD ‘list extension fee’.I immediately contacted them to find out what that was since there’s no visible mention of this astronomical fee anywhere or warnings / reminders to ensure you don’t incur it & it took days of correspondence with their support staff to get the info I needed to identify & rectify the cause. (My assistant had created segmented lists with repeat emails & they charge you on the aggregate total not on the actual number of emails.) So I exported all the dormant segment lists & dropped by plan & a new billing cycle was begun after days of being locked out of my account, unable to dispatch my e-zine to subscribers. The they charged me AGAIN $185 USD even though I’d stayed under the quota of my new plan. When I asked why they said they charged me for being in breach of my old plan for those few days when my account was frozen after I received notification. During which I was contacting them multiple times a day trying to get the info I needed to resolve it. So despite their support staff assuring me by following their instructions & reducing my list & my plan there was no way I’d be hit with that high additional fee again, I was. It is unethical to continue to charge for a service which is temporarily suspended. It is unethical to charge a customer according to the dates of an old billing cycle when they have begun a new plan on the understanding it constitutes a new billing cycle on the terms of the new plan. It is unethical to charge someone multiple times for the one infraction. It is unethical to not be transparent about such high hidden charges. It is unethical to not honour assurances given by support staff. There is no ombudsman one can appeal to when companies such as this have your bank details & take unsolicited funds from your account on unfair & unjust grounds.
This comment refers to an earlier version of this review and may be outdated.
Thank you very much for this detailed review showing us both sides of the coins for this tool. The no refund policy is a big setback for them and I can see why some users are upset but then there is a 30-day trial period for users to make their decision.
I am a user of Getresponse for a number of years already and still find the calender scheduling kind of confusing to use.
Appreciate your effort in this great review.
Cheers
This comment refers to an earlier version of this review and may be outdated.
Very disappointed by their payment policy…About me: I’m internet marketer with over 3 years experience. In my practice I have used over 10 different email services and over 500k emails sent per month for small businesses. Problem: GetResponse seems to be the most shady internet service in terms of payments. In 2014 I have paid for 1 year of using GetReponse, which should have expired on 2015-08-14. As I haven’t used it so much, I decided to cancel the subscription few months in advance, so contacted their support and asked to remove my card. Support has replied: “You can’t stop your subscription in advance. Once you remove the card or cancel, you will lose all the benefits of using the account”. Do you understand?!You can’t stop using the service, otherwise they will cancel the account that you have ALREADY paid for. So they want you to remember the exact date, login few days in advance and cancel it. In most of the cases you won’t remember it and they charge you once again. This way they make their LTV extremely high and will keep hocked in their system… That happened to me, so now my subscription is valid until 2016-08-14. Contacted their support, but nothing happened. I think it’s unfair, because all they need to do is allow to remove the credit card.Hope this helps.Best regards,Maxim
This comment refers to an earlier version of this review and may be outdated.
I have been using GetResponse for a long time. So far, everything is going really well. Its very easy for me to manipulate GetResponse because of its detailed Video guides. Good review. You wrote all the details.
This comment refers to an earlier version of this review and may be outdated.
The worst company ever. Maybe they were good years ago before they get big now. but trust me now, the worst thing you’ll ever do in your life is to sign up with getresponse. Here’s an email i received from their support: (2014-09-22 12:02:47) GetResponse Support:Hello Omar,Thank you for contacting GetResponseCompliance Department.According to our logs, message : “****” sent to “****” and “****”was indeed delayed, however delivered properly.GetResponseis a shared solution which means that allour customers are using the same mailingchannels and it is possible that some ofyour mails was delayed because of heavytraffic at that time.-Heavy traffic? are you kidding me? i seriously cant take this as an excuse, why do we pay them then? STAY AWAY FROM THEM! there are many better providers available but dont risk your business with Getresponse. Cheers!
This comment refers to an earlier version of this review and may be outdated.
Hi Omar,
Sorry to hear you had a bad experience with GetResponse. How long was your message delayed?
Thanks,
Katherine
This comment refers to an earlier version of this review and may be outdated.