Gravity Payments

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Gravity Payments Review

    Jason Vissers
  • UPDATED

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Gravity Payments

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Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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9 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Yaz M

    Organization Name: Expectation Ultrasound Imaging LLC

    BEWARE – UNBELIEVABLE LIAR I can’t believe the sales person [Name Redacted] lied when our company was looking to swtich to Gravity payments. I specifically asked of the feature if the company offered text to pay service as that is offered by our current provider. He stated that they do and shared the email sharing the screenshot on how the feature works. After paying for the machines and went thru the training with the machine, we asked to be setup for text pay and the tech support said we don’t have that feature. I confidently said that [Name Redacted] told us and shared the email with screenshots on the feature, so please check there must be a mistake. They reached out to [Name Redacted] and [Name Redacted] responds back saying as mentioned before this feature is not available and will be implemented in the future. That was not I was told when he was getting the business. One of my criteria to move to the company was text to pay feature. I can’t believe – no apology simple lie saying i never said this feature was available. I don’t recommend working with Gravity as they are liars and rip off as they made me buy the machines and then lieing that they never said that…..they will promise anything for the sales.

    1
    • Organization Name: Expectation Ultrasound Imaging LLC
    m carter

    Organization Name: carters chocolates

    Was with them twice over the years. Three times now I guess.I originally got gravity years ago at a time when i was not happy with my current processor, and another local businessperson gave me the contact name for their gravity rep.She came around and got me set up and i was happy with them for a few years, using an old timey cash register and a swiper. Then along came a rep for a company that had a supposedly free POS system, and “competitive rates” on their processor whom you had to use. Those rates turned out to be over 5%, and i decided to switch away as soon as my 3 year period was up. Which was another disaster, but I did finally get away from them and switched back to gravity and a different POS system.That system always had issues but throughout Gravity was always there to investigate and fix problems.One time several tickets just failed to be processed, gravity tracked that down and it took a month but we got paid for them.Quite often tips were not entered at night due to system glitches, gravity always made them go through the next day, I just had to send them a photo of all the slips. One time there were multiple charge-backs from one individual that showed up on my account, but by the time I saw them it was too late to investigate. Gravity proclaimed them bogus and reimbursed me because it had been their fault that I was not notified earlier. I didn’t ask them to do that. They offered because it was the right thing to do.Throughout, they have always had the most professional and helpful demeanor to every interaction.Then recently i switched away in order to use a bakery-specific POS system, which had its own processor included. I could have stayed with gravity but chose to go with their processor who promised me the same rates, plus wouldn’t have to charge me this special connection fee (blah blah blah). I told Gravity why I was leaving, and they had no problem terminating with no fees or hassle. The rates at the new processor turned out to be a full percentage point higher. So I am now reconnecting with gravity at my old rates and I can’t be happier about that, except for the fact that I feel quite disloyal leaving the in the first place.

    5
    • Organization Name: carters chocolates
    Noreen

    Our small Mom & Pop photography biz on the beautiful beaches of Lower Alabama has been using Gravity for nearly 2 years now. I’m totally pleased with their fantastic customer service and the great way they customized our processing. We “shoot” tourists (our company motto) so I key in all transactions, as we work with customers we only see on the beach. My husband tells the millions of telemarketers who call us about changing processors to go to work at Gravity because they’re not being paid enough, lol! Haven’t had a single problem yet. Gravity works great and costs us so much less than what we’ve paid in the past. It feels good to be working with a company whose CEO is a such a great leader!

    5

      This comment refers to an earlier version of this review and may be outdated.

      Liz Norton

      The software is very easy to use, it just takes time to learn it like any other thing in life, but I would recommend it to any business. Charlie C has amazing customer service and has exceed all my expectations! He has put up with me while maintaining professionalism at all times.

      5

        This comment refers to an earlier version of this review and may be outdated.

        Allison Foil

        March and April are busy months for my company so I didn’t even notice until late April that the credit card payments from my customers were not getting deposited into my bank account. I called in and talked to “Luke” who said their had been a freeze on my account since February because One of my customers was charged 6 times for the same service and I had to have them credit her card for these charges. I have no idea how this happened in the first place because I had 1 confirmation # on that transaction. Long story short, they owe me $9096.00 total for 22 payments. Luke said the money would be in my account by Wednesday. It is now Friday and I called in to check the status of this issue. GUESS WHAT! The phone number is out of service!

          This comment refers to an earlier version of this review and may be outdated.

          David

          Any update on this? I’m looking, but may stick to Square after all.

            This comment refers to an earlier version of this review and may be outdated.

            Allison Foil

            It’s been a complete nightmare. They said that some cards were denied after they went into “limbo”. And I remind you that this initial issue was their fault in the first place so why put my account on hold. .without telling me. Now I have a client that I charge $1000 for services, and she has an additional charge on her account for $615.00. They still have not compensated her for that. I am turning this over to my attorney.

              This comment refers to an earlier version of this review and may be outdated.

              Gravity Payments

              We sincerely apologize for any delay in business Allison may have experienced during this time. We’ve taken steps with her and her accountant in order to resolve this issue. Those steps have included:

              1. Fixing the issue
              2. Putting fail-safes in place to make sure this issue won’t happen again
              3. Setting her up with a system better suited to her business and providing her with technology at our expense

              We feel both parties have come to a happy resolution, but if she should find this to be unacceptable, we’ve provided her with the supervisor of our Support department’s direct line.

                This comment refers to an earlier version of this review and may be outdated.

                Paul Shepherd

                I’ve cycled through lots of merchant service providers over the last 20 years of retail, and have been very pleased with Gravity. I’m sticking with them. Good service, and they reduced my rates quite a bit.

                5

                  This comment refers to an earlier version of this review and may be outdated.

                Comments are closed.

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                Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

                Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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