Invoicely Review

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  • Updated on:
Date Established
May 2016
Location
London

Highlights:

  • Easy to use
  • Free pricing plan
  • Unlimited invoices
  • Unlimited clients

Overview:

It’s funny to see what kind of crazy names names people come up with for their businesses. You’d think there would be a finite number of ways a software company could fit the word invoice into their brand name, but Invoicely has actively tried to disprove that theory. After starting out as InvoiceBubble in 2012, this software eventually rebranded itself as Invoiceable. It changed once to more to Invoicely in May of 2016 (after being acquired by Apilayer, a company that specializes in API integrations) and one can only hope the company has finally settled on a name.

Indecisive naming aside, Invoicely is one of the most easy to use software programs I have ever encountered, boasting an appealing UI and a robust feature set which includes all the basic invoicing needs as well as a few light bookkeeping tools. Invoicely also offers one of the strongest free invoicing plans on the market, with support for unlimited invoices and unlimited clients. However, this company still has a ways to go in many areas. Invoicely currently suffers from limited importing capabilities, limited invoicing customizations, a lack of integrations, and poor customer service.

These problems definitely need addressed in future updates, but Invoicely is still worth a try, especially for businesses and nonprofits looking to save some money on invoicing software. Continue reading to see if this software is right for you.

Pricing:

Like I mentioned above, Invoicely has one of the best free invoicing plans around, with no credit card or banking information required. Invoicely also offers three paid plans which are are charged on a monthly basis and can be cancelled at anytime.

Free

  • Unlimited invoices and unlimited clients
  • Multi-currency billing
  • Multiple small businesses
  • PayPal integration
  • Invoice branding (limited)
  •  One user.

Basic Plan: $9.99/mo

  • Unlimited invoices and unlimited clients
  • Multi-currency billing
  • Multiple small businesses
  • Multiple Payment Gateways
  • Invoice branding
  • Two users
  • Estimates
  • Time tracking, expense tracking, mileage tracking
  • Recurring invoices

Professional Plan: $19.99/mo

  • Unlimited invoices and unlimited clients
  • Multi-currency billing
  • Multiple small businesses
  • Multiple Payment Gateways
  • Invoice branding
  • 10 users
  • Estimates
  • Time tracking, expense tracking, mileage tracking
  • Recurring invoices

Enterprise Plan: $29.99/mo

  • Unlimited invoices and unlimited clients
  • Multi-currency billing
  • Multiple small businesses
  • Multiple Payment Gateways
  • Invoice branding
  • 25 users
  • Estimates
  • Time tracking, expense tracking, mileage tracking
  • Recurring invoices

Web-Hosted or Locally Installed:

Web-hosted. No installations or downloads required.

Hardware or Software Requirements:

Invoicely is a cloud-based software, so it is compatible with any computer that has internet access. There is no mobile app at this time, however you can use Invoicely in your mobile device’s web browser.

Specific Size of Business:

Invoicely is a good fit for most small businesses. The amount of invoices allowed on the free plan is unrivaled in the invoicing world and could be a great option for freelancers and independent contractors who are looking to save a little money. Invoicely’s pricing selections also provide scalable options for growing businesses. With unlimited invoices and unlimited clients available on all plans, the only variable you need to consider is how many team members to add. So long as you have fewer than 25 employees, Invoicely has a plan for you. That said, businesses looking for accounting reports and features as well as an invoicing solution might want to look elsewhere.

Ease of Use:

Invoicely is incredibly easy to navigate and use. The set-up is simple, and the UI is even more so.

  • Set Up – All you have to do at first to create your account is add a few business preferences (business address, default currency, fiscal year dates, etc.). Then you can set up your vanity URL, enable the payment gateway of your choice, and set default team and permission settings. You can add items, taxes, and discounts here or later if you choose. After that you’re good to go. Easy!
  • Organization – The organization of Invoicely is simple and very easy to get used to. The only potentially tricky thing here is figuring out what the icons on the sidebar stand for, but the icon graphics are mostly self-explanatory; there are buttons for Dashboard, Reports, Invoices, Bills, Estimates, Time Tracking, Clients, and Settings. Everything is exactly you would expect to find it, and there is a handy “create new” button at the top of each page for quick shortcuts to making invoices, bills, estimates, etc.
  • Instructions and Guidance – I found that I didn’t need any instruction or guidance while exploring Invoicely. Customer service options are a bit limited so if you can’t find something, I recommend searching around in Settings for awhile. You can also check out the Help Center and FAQ section on the company’s website, but the information there is incredibly basic.
  • Problems – While Invoicely is easy to use, I did run into a few problems.
    • Glitches – For a good five minutes, the software glitched every time I entered an amount on an invoice. It wouldn’t let me select the amount to invoice, and the few times it did, I was closed out of the window the second I began typing. The software also glitched when I opened my account through my phone’s web browser. I could only access the main dashboard screen because the button that displayed other functions was unresponsive.
    • Trouble Saving – There were a few times when I thought I had completed a bill or invoice, only to find that the information didn’t save. So make sure you save your changes correctly.
    • Limited Integrations – Invoicely offers no integrations except with payment gateways. While this might change with time as the company grows, this still could be a huge drawback for some users.
    • Lack of Reports – There is a customizable report section in Invoicely; however, basic reports (like Profit and Lost statements) are missing.

Features:

Invoicely offers a very basic set of features when compared to other invoicing software options. However, for those wishing to keep their invoicing simple, Invoicely will do almost everything you need. To see a full list of Invoicely’s features, go here.

  • Dashboard – The dashboard features well organized and aesthetically pleasing charts and graphs, including: recent activity, (business) at a glance, invoiced/received, invoice summary, invoiced/expenses, accounts receivable, and accounts payable. As mentioned earlier, there are icons on the left side for each individual function. There is also a “create new” button and a help button in the top right corner of the dashboard.

Invoicely - dashboard

  • Invoices – Invoicely offers a single invoice template that can be customized with colors and a personal logo. You can add sales tax, shipping costs, and discounts to any invoice. You can also create custom reminders and notifications for when payments are received, estimates are accepted, statements are viewed, etc. The invoice UI is easy to navigate and invoices are quick to make. Recurring invoices are available for paid plans.

Invoicely - invoice

  • Estimates (Paid Plan Only) – You can convert estimates to invoices with the click of a button.
  • Emails – You can customize the email messages that go along with invoices, estimates, account statements, payment reminders, and payment receipts. You can also opt to have these emails sent automatically.
  • Contacts – It’s possible to save contacts by name or by organization. Through Invoicely, you can add client information such as address, default currency, language (beta), phone, fax, tax id number, and custom fields and values. There is also a note section where you can add personal reminders and information that the customer can’t see.
  • Items – Invoicely has a very basic items list found under Settings. You can save the item name, description, unit price, and unit. This feature does not track your inventory and you cannot add a specific sales tax or shipping costs to a particular item.
  • Bills – Bills must be entered manually and can include the following information: vendor, date the bill is incurred, date the bill is due, purchase descriptions, quantity, rate or amount, and an optional note.
  • Payments – Invoicely’s paid plans give you six payment gateways to choose from, while the free plan integrates with PayPal alone. You can set automatic payment reminders for clients, and clients can pay directly from an invoice once they receive it.
  • Expense Tracking (Paid Plan Only) – Much like the bills feature, Invoicely allows users to track expenses to gain a fuller idea of their financial state.
  • Time Tracking (Paid Plan Only) – Track billable time by manually inputting hours or by using the built-in timer. You can convert billable hours into invoices easily.

Invoicely - timesheet

  • Mileage (Paid Plan Only) – Invoicely helps you save billable and deductible miles. You can either convert these miles into an invoice and bill them to a client, or you can save them for tax purposes.
  • Reports – Create custom reports by choosing report type (invoices, payments, accounts payable accounts receivable, and bills). Then just choose the report period and whether or not to generate by currency or client. While you have much control over the reports you create, a few key reports like P&L are missing.

Invoicely - reports

  • Multi-Currency – Invoicely supports over 150 currencies throughout the world. In addition, Invoicely will soon support over 20 languages (the feature is currently in beta).
  • Sales Tax – The sales tax feature is expansive. You can save as many sale tax rates as you like. You can either create them using a percentage or a flat rate. There is also the option to create them manually within the invoice, rather than saving default tax settings.
  • Exports and Imports – Invoicely has a severely limited import options, however you can export information via tsv, csv, xls, and pdf.

Customer Service:

I found Invoicely’s customer service to be a little disappointing. While I hardly ever needed to contact support, I received very slow responses when I did. The customer support options themselves are very limited (there’s no phone support, for example). Here are the customer service options Invoicely does offer:

  • Email – Contact Invoicely at support@apilayer.com.
  • Support Form – You can also fill out a contact form.
  • Help Center – While much of the information in Invoicely’s Help Center is extremely basic, this is probably your best bet for any questions you may have. Otherwise you will be stuck waiting for a response for a while.
  • FAQ Section – Invoicely has a small FAQ section that consist of six questions revolving around subscription details.
  • Social Media – Invoicely does have a Facebook page, however, they don’t respond to customer service inquiries here. Instead, they point customers back to support@apilayer.com. The Facebook account is not actively maintained, and there is only a single post on it currently. However, Apilayer does have a Twitter feed which they maintain. And although this isn’t specific to Invoicely, it is a decent source for receiving Invoicely updates.

Negative Reviews and Complaints:

As Invoicely (in its current form) was only released in May 2016, customer reviews are hard to find. Here a few complaints I found along with some of my own observations on the company’s drawbacks.

  • Poor Customer Service – Along with many other customers, this is my biggest complaint about Invoicely. The slow email response times are annoying and quite honestly make for a poor business image. This wouldn’t be as big of a deal if there were more customer service options (like video webinars, or more Help Center articles), but for a company whose only support is basically email, Invoicely needs to step up their game.
  • Bad Acquisition Transition – I saw quite a few complaints from users who switched from Invoiceable to Invoicely. They reported an inability to import data and issues when trying to upgrade. Others didn’t like the fact that they only had a few weeks to access and move their Invoicable data before Invoicely took over and got rid of it.
  • Limited Invoice Templates – Invoicely has only a single invoice template and very few customizable features, which for an invoicing software is rather disappointing.
  • Rip Off of Hiveage – One user wrote a detailed article about how Invoicely copied the design of Hiveage, an invoicing software that’s been around since 2014. I don’t know that I agree with that assessment, but you can decide for yourself after reading this article.

Positive Reviews and Testimonials:

Again, Invoicely has limited customer reviews, minus a few testimonials on the site that have been adapted from Invoiceable and changed to fit Invoicely. Invoicely does receive a 4.5/5 stars of GetApp, but this rating is only based on two reviews. Here are the few reviews I could find, augmented with my own observations.

  • Good for Freelancers – Quite a few users and bloggers comment on how much Invoicely helps freelancers keep track of their invoices and bills. They also like that the software saves them time so they could focus on running their business.
  • Easy to Use – This is one of the biggest advantages about Invoicely – if you haven’t gathered this already, the software is eminently easy to use. It takes the confusion out of invoicing and provides light bookkeeping tools that make it simple to keep track of your businesses finances.
  • Competitive Pricing – Unsurprisingly, users like the money they save with the free plan. And as someone who has seen a lot of invoicing software, I can tell you that this is one of the best free plans out there. Most other free options limit the amount of invoices you can send or customers you can have. But not Invoicely. Even the paid plans are well-priced comparatively.

Here’s what a few customers said on the Invoicely site:

“Big fan of invoicely – keeps it’s simple, and easy, but does the job!” – Farhan Rehman, ‎ConsciousComms

“A friend was telling me how much he hates making invoices. Just sent him to invoicely. By far the best invoice system I’ve ever used.” – Jon Farmer, Motion Designer

Integrations and Add-Ons:

Invoicely’s integrations are currently limited to six online payment gateways; there are no other third-party add-ons. This lack of choice seems extremely odd for a software whose parent company specializes in API, but one can only assume that Apilayer just enjoys the irony of it all. Payment gateway integrations include:

  • Paypal – Accept online payments and enable electronic payment of invoices. Read our review here.
  • Stripe – Payment platform for both web and mobile payment methods. Read our full review here.
  • WePay – Accept payments through personal merchant account. Exclusive low transaction fee offer available until November 11, 2016.
  • Authorize.Net – Accepts all major credit card through online payments, mobile devices, or in-store purchases. (Read our full review here).
  • Mollie – A global payment platform with flexible API.
  • PayLane – A payment gateway that specializes in SaaS and ecommerce support. Includes recurring payment capabilities.

Security:

Invoicely and Apilayer are not very outspoken about the specific security measures taken to ensure security. What we do know is that Invoicely uses 256-bit SSL encryption to protect all of their users’ online data. For more security details, contact Invoicely directly at support@apilayer.com.

Final Verdict:

Invoicely offers basic functions necessary for running a business. Like I’ve said before, this software is one of the most easy to use invoicing options I have ever seen, and the number of invoices offered in the free plan is unbeatable. However, the distinct lack of integrations and poor customer service could be huge drawbacks for some users.

Furthermore, while Invoicely has many valuable features, these are all at a very basic level still. This company lacks some of the unique touches invoicing companies like Zoho Invoice and FreshBooks have already mastered. Invoicely is still young, though, and necessary updates like improved importing capabilities, more integrations, and fuller invoicing features may be on their way. Only time will tell.

To see if Invoicely is a good fit for your business, take advantage of the amazing free plan that Invoicely offers.

Chelsea Gritten

Chelsea Gritten

Head Accounting and Invoicing Writer
Chelsea Gritten is a writer, avid reader, and researcher. In addition to loving writing, she became interested in accounting software because of her constant desire to learn something new and understand how things work. When she's not working or daydreaming about visiting England, she can be found creating new stories, drinking obscene amounts of coffee, reading anything written by C.S. Lewis or Ray Bradbury, kayaking and hiking, or watching The X-Files.
Chelsea Gritten

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