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iPayment Inc. Review

    Tom DeSimone
  • 98 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
1999
Location
Nashville, TN
Tom DeSimone

Tom DeSimone

Product Manager
Based in New York’s Hudson Valley, Tom has written for Merchant Maverick since 2013. His work is cited by publications including TechCrunch, Washington Business Journal, and Bank Advisor. He currently serves as Product Manager.
Tom DeSimone
View Tom DeSimone's professional experience on LinkedIn.



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98 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Jason Proctor

    OMG, Thier customer service is like a hell loop that never ends, I can not find out who my account rep is, They deducted fees for month on end for products I didnt order or want, Ho wthe hell do these people stay in buisiness? I dont want the hassel of changing providers but I,m going to after todays nightmare service!!!

    1

      This comment refers to an earlier version of this review and may be outdated.

      Catherine S.

      Organization Name: Bijoux Fantasia

      DO NOT USE THEM. They will change the rates and will not inform you. My statement went from $87.90 for their one time fee on 12/31/2017 to $191.95 on 12/31/2018. What a raise!!! Their reason: “we changed bank” so I guess the customer gets only notice when the bank statement arrives but too late to call to reverse the charge since they claim it is a one time fee. What a bunch a crooks and liars.

      1
      • Organization Name: Bijoux Fantasia

      This comment refers to an earlier version of this review and may be outdated.

      AZAEL

      Organization Name: wellnesstan

      IPAYMENT THE WORST MERCHANT EVER IN USA… they take money from you in the regular basic without authorization security fees and extra fees, confusing you with all credit card processing fee and no answers…WORST COSTUMER SERVICES

      1
      • Organization Name: wellnesstan

      This comment refers to an earlier version of this review and may be outdated.

      Natalie Pollard

      Organization Name: Freedom Fireworks

      Worst experience ever with a merchant company. They are completely DISHONEST> They have independent sales agents make big promises and they do not follow through. They charged me $3000 in error, and admitted it was wrong. Then they would only refund me $2,000 saying that I should have noticed the charges piling up. Even when I said I would close my account they refused to budge, they would rather keep the stolen $800 than keep my business which would bring in far more for them.

      1
      • Organization Name: Freedom Fireworks

      This comment refers to an earlier version of this review and may be outdated.

      Chuck Yaklich

      Organization Name: Valley Bowl

      For over the past eighteen months this company has been taking a monthly fee out of our account. Even though we cancelled their services in November of 2016. We are still waiting on repayment for the funds they took out. Wevfinally got a number to contact them about our issues, after 2 weeks we have not had our issues reolved.

      • Organization Name: Valley Bowl

      This comment refers to an earlier version of this review and may be outdated.

      Marcia Moore

      Organization Name: Authentic Auctions LLC

      I wish I had found this before I signed up with them. Small companies stay clear. If I had recorded my conversation with the sale representative, I would be charging them with fraud. I specifically asked what the fees were. I was told $14.95 a month plus 25c per transaction and the credit card percent. I specifically said that I did not want any of the other services as we are a very small company. He said he would opt us out of them. First month went perfectly, they took the % out of the transactions but then they charged me a lot of fees at the end of the month. When I called, I was told the fees were mandatory so I told them to close the account. $250 to close it or $14.95 a month for 10 months. No brainer right? So, I’m not using their services and they charged me $125 in fees for September. Now I find out that it will cost me the compliance fees, the $14.95 a month plus a $99 year fee so that keeping it open for six months will cost $239 or closing it will be $250. I have two business and two accounts, the second account has cost me over $100 in fees and I’ve only processed one $5 test charge on it on my own card. It’s been 2 months and they still haven’t closed the account. So, small business – STAY AWAY from this over feed company with that is very easy to sign up with but like pulling teeth to get out of.

      1
      • Organization Name: Authentic Auctions LLC

      This comment refers to an earlier version of this review and may be outdated.

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