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Ironwood Payments

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Ironwood Payments Review

    Rose Holman
  • 6 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
2015
Location
Oxford, MI
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman
View Rose Holman's professional experience on LinkedIn.



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6 Comments

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    Susanne Smith

    Organization Name: W. Loran Smith Enterprises, Inc. dba Shady Lane Cafe

    Do NOT use this Company. We’ve owned our restaurant for 15 years. Only ONE credit card processor dealt fraudulently with us in all that time. Ironwood. Almost three years ago we had the unfortunate opportunity to deal with Ironwood. In a fast-paced, hard sell situation, we were promised many lies. Before a single credit card payment was processed, we demanded to cancel our contract. It took weeks to extract our company, with a ridiculous amount of paperwork. ALMOST THREE YEARS LATER, while switching providers, I noticed a $69.95 fee that seemed to be for nothing. The charge was simply for Merchant Bankcard Billing, just like my other Merchant charges (not Ironwood). I thought it was a fee for handling debits. When I switched providers late last year, I knew there was no fee for handling debits with the new provider. I asked my former processor to please stop the charge. Nope. It was IRONWOOD all along. Milking me for two to three years of $69.95 per month. I contacted Ironwood two months ago, and a very polite representative, Chanel, said she would help. I just got an email stating that Ironwood will deposit $209 or so into my account, as they still had all of the account information from the YEARS of taking the fee. Wow. What generosity. Now they want to have their mediator settle this dispute so that I agree to take this review offline. They had put every hurdle in front of me they could to get out of a contract that had never provided me with anything, then got thousands for their trouble. They are crooks. Do NOT deal with this company. I am posting this review to help YOU.

    1
    • Organization Name: W. Loran Smith Enterprises, Inc. dba Shady Lane Cafe

    This comment refers to an earlier version of this review and may be outdated.

    BOB S

    I would like to take this opportunity to express my thankfulness and gratitude towards the entire Ironwood staff for being so supportive and friendly. Working with the salesman guidance was indeed a great experience . I finally feel lucky to have such a professional credit card processor. Changing my processing was a team effort and it couldn’t have been done without the support of the entire Ironwood team. I look forward to expanding my business processing with Ironwood in the future. Thank You.

    5

      This comment refers to an earlier version of this review and may be outdated.

      Mike C.

      Rose – Do you have any updates on Ironwood Payments? I’m dealing with them now and I was totally shocked to see your review of them. Btw… a very thorough and informative review. My dealings with them has been totally transparent thus far and not once did I feel like the wool was being pulled over my eyes. They even gave me their crazy ironclad guarantee signed by myself and my sales guy. The guarantee starts off saying “lifetime, 100% risk-free” too many other bullet points to mention but I can forward you a copy of it if you want. I just read your “User Review and Comment Policy” I’m not positive or negative at this point, I just want to know if you have any updates on them. They’ve actually been the best people to deal with, but this article makes me feel a little uneasy at this point. Any good or bad news with be very helpful as I have to make a decision sooner than later. Thank you! Mike C.

        This comment refers to an earlier version of this review and may be outdated.

        Rose Holman

        Hi, Mike. Thanks for your comment. In fact, we are currently in the process of updating our review of Ironwood. I can affirm that they have made some major positive changes since our last review. The update should be posted in the next week or so!

          This comment refers to an earlier version of this review and may be outdated.

          Mike C.

          Phew!!! I feel much better now. Thank you for getting back so quickly. I’ll post my feedback in a month or so…

            This comment refers to an earlier version of this review and may be outdated.

            Gary Saunders

            I own a law firm and keeping client information secure is paramount. I toured Ironwood facilities and was satisfied. I switched to have them process our credit card payments. They have been first rate and save me $500+ per month. I recommend Ironwood to any business.

            5

              This comment refers to an earlier version of this review and may be outdated.

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