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KashFlow Review

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KashFlow Review

  • 14 comments
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Date Established
2005
Location
United Kingdom
Chelsea Krause

Chelsea Krause

Content Strategist - Accounting & eCommerce
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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14 Comments

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    Jonny

    I’ve been a loyal user of Kashflow for nearly 10 years but I’m now migrating to a different service…From a recent subscription issue it seems that Kashflow are more interested in their bottom line than giving a friendly, helpful customer service to small businesses and they do not live up to their questionable values – it’s all marketing hype. Don’t believe it.When it comes down to it, they’re totally inflexible and unsupportive and will look to their legal teams and small print in contracts to protect themselves rather than putting the customer first. Their customer service model, ethos and ethics are stuck in the past.If you’re looking for a friendly, customer focused accounting solution, I’d seriously look elsewhere before you’re tied into them…

    1

      This comment refers to an earlier version of this review and may be outdated.

      chris nicholls

      Organization Name: The dewan partnership

      NO STARS
      THIS PROGRAM IS RUBBISH AND CONFUSING
      NO SUPPORT
      WE HAVE USED IT WITH 8 OF OUR CLIENTS AND HAVE TO TELL EVERYONE OUT THERE TO USE ANOTHER PACKAGE BECAUSE THIS IS AS BAD AS WE HAVE COME ACROSS.

      • Organization Name: The dewan partnership

      This comment refers to an earlier version of this review and may be outdated.

      Rick Stuart

      Organization Name: Gymophobics Bury

      Have used Kashflow for 3 separate companies almost from the beginning. It was simple, clean, groundbreaking….now its cluttered, bloated, buggy as hell and quite frankly ‘upgrades’ are bordering on the dumb. The latest serious issue I had after the last update took 10 days to fix, and was an endless round of email traffic with different people until I finally exploded and threatened my lawyers.
      I am now planning a full migration elsewhere, which is quite sad really.

      • Organization Name: Gymophobics Bury

      This comment refers to an earlier version of this review and may be outdated.

      Paul Metcalfe

      Organization Name: PMI LTd

      Been using Kashflow successfully for 4 years so would consider myself an experienced user. However, I’ve just found the End and Start balance didn’t match when beginning this month’s bank reconciliation. Kashflow support can only suggest I delete EVERY reconciliation for the past 4 years and re-do them all! No explanation as to why it was necessary or what might have causes the error. I downloaded my audit-trail for the past 3 months and found nothing even close to the £20,000 error that had been weirdly introduced in my 2015’s history. Totally lost confidence in Kashflow now, re-creating 4 years history is bad enough, imaging having the same issue in another 4 years, no thanks. I’m off.

      2
      • Organization Name: PMI LTd

      This comment refers to an earlier version of this review and may be outdated.

      Brian Brady

      Very bad support and lack of new features are the reason I’m moving to Surf Accounts.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Chester

        Poor customer support. Lack of users with different user permissions is a huge issue for Kashflow’s accounts software.

        2

          This comment refers to an earlier version of this review and may be outdated.

          Victor

          Impossible to use app. You need to upload manually all bank transactions if you have something older than few months to add in the system, the CSV import is faulty. Huge waste of time in my case.Note that I am an engineer and also an economist, the idea of the app sounds great but the execution is below any expectations.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Frank Rooney

            been with Kashflow about two years now its system is a very good but takes a bit to set up however when something goes wrong the support is very poor.I have made contact on a few occasions for support via online chat which takes about two days to reply and sending an email takes even longer I tried calling the 0800 billing number as i had problems paying a subscription i gave up after 46 mins on hold.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Lawrence

              i am looking at alternatives

              1

                This comment refers to an earlier version of this review and may be outdated.

                Lawrence

                poor service. no help migrating / duplicating an account

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Vijay

                  I have been a customer of kashflow for over 3 years. I was paying £20 per month. Now I realise that the same service is available to new customers for £10 per month. I have spoken to kashflow and they don’t want to change it. I just want other long term customers to support me in this!!!

                  3

                    This comment refers to an earlier version of this review and may be outdated.

                    Katherine Miller

                    Hi Vijay,

                    I’m surprised Kashflow won’t transfer you to one of the new plans. Have you considered exporting all your info, creating a new (£10/month) account, and importing the info into that? A bit of a hassle, but it might be worth the savings in the long run. Alternately, if this experience has soured you on Kashflow, there are plenty of good alternatives available; check out our reviews and guide to choosing accounting software for more details.

                    Best,
                    Katherine

                      This comment refers to an earlier version of this review and may be outdated.

                      Paul Morris

                      Have to agree with the other comment. Since the company was acquired by Iris in 2013 the e-mail only support has in my experience been absolutely useless. I am currently looking at other alternatives where I can actually speak to somebody when I require support.

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Richard Simpson

                        Their support is only by e-mail. The problem is when they don’t know the solution. They simply cut and paste the same standard reply back. Even though it’s incorrect. They will not admit if they don’t know. So it waists so much time. I’m 4 days into a simply request and still no solution. So it may be cheap, but it’s false economy as it’s waists so much time. Data also take more time to enter than any other package we’ve used. You can’t steam in bank data etiher.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

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