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Kashoo Review

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Date Established
2008
Location
Canada

Pros

  • Good iPad app
  • Easy to use
  • Unlimited users
  • Excellent customer support

Cons

  • Limited features
  • Expensive monthly cost
  • Limited integrations
  • Limited mobile apps

Overview

Kashoo. It’s not a sneeze noise, it’s an accounting software.

Kashoo burst onto the accounting scene in 2008. We usually share information about how software companies got started, but this time the origin story of the name outshines the relatively bland details about the company’s beginnings:

We often get asked how the name “Kashoo” came to be for our accounting software. Well, there’s an Olde English saying — “Making your Nut” — that, when translated into “modern speak”, basically means covering your expenses, or another way: making enough cash to cover your expenses. Back in the days when the carnival rode into town, officials would remove the “nut” from a Carnie’s wagon, preventing them from skipping town without paying their expenses owed. So the Carnies had to “make their nut.”

Making Your Nut = Having Enough Cash.
Cashew. Nut. Kashoo.
Inexpensive domain name.

So there you have it. One inexpensive domain name later, and you have Kashoo, a cloud-based software with a beautiful iPad app and a great customer service team. Kashoo supports many basic accounting features and has recently relaunched its interface for easier navigation.

While I love the software’s new interface, I question how usable the software truly is for small businesses. There is no estimates feature, limited accounting reports, hardly any integrations, and an incredibly limited Android app. These issues wouldn’t be as big a deal if the software still cost just $12.95/month, but the recent rise in price without a comparable rise in features is something I see as a problem.

To make up your own mind about whether or not the pros outweigh the cons, continue reading.

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Pricing

Kashoo offers a single pricing plan that costs $19.95/month (a $7.00 increase since our last review). There are no hidden fees, and a discount is available if you pay annually. You can explore the free 30-day trial here or download the Kashoo iPad app and check out the demo account that is preloaded onto the software. No credit card information is required.

Cloud-Based Or Locally-Installed

Cloud-based. No downloads or installation required.

Hardware& Software Requirements

Kashoo is cloud-based software. As such, it is compatible with any device so long as you have internet access. Kashoo recommends the most up-to-date browsers for optimal use. There is also a brilliant iPad app (iOS 9.3+), an iPhone app (iOS 9.3+), and an Android app (4.0+). One of the best parts about the Kashoo iPad app is that the app will still function offline during internet outages, and will simply save your data until it can sync back up to the internet.

Specific Size Of Business

Kashoo is “simple cloud accounting” created for small businesses. The software features cover the needs of most basic small businesses, the only exception being the lack of a Profit & Loss statement on the web-version and the lack of cash-basis accounting. Kashoo supports unlimited users, though not multiple companies (you have to register each under their own separate account).

Accounting Method

Accrual.

Ease Of Use

Kahoo is incredibly easy to use. Set up takes only minutes and navigation has vastly improved in the last few months.

  • Setup: Simply add your business information and you’re good to go. Kashoo recommends starting with your chart of accounts, then adding opening balances, customers sales tax, and items. I completely agree. The only other thing I would add is to stop by settings and enable the project and multi-currency features.
  • Organization: There is no dashboard, which may bother some users. Instead, the home screen takes you directly to your income and expenses. Tabs on the right are filtered under three main categories: Actions > Income and Expenses, Bills to Pay, Checks, banking, Journal Entries, and sales tax. Lists > Clients, Suppliers, Items, Accounts. Reports > Income Statement, Unpaid Invoices, Unpaid Bills, Trial Balance, Balance Sheet, General Ledger, All Transactions, and History. There is also a place for add-ons on the bottom right and a settings and help button on the top right. It’s definitely a different setup than usual, but I found myself really enjoying it.
  • Instructions & Guidance: I was able to navigate the software without much difficulty. If you do need help, there is a Knowledge Base and an insightful Getting Started Guide You can also call or email Kashoo’s support staff. Expect great help from these guys (more on this later).
  • Problems: I don’t have many problems with Kashoo in terms of navigation or UI organization. Most of my problems regard the inherent lack of features, and I can anticipate this being a big problem for some small businesses.
    • No Cash-Basis Accounting: For many businesses, this may be a big issue.
    • Bank Reconciliation: While the bank reconciliation feature is mostly easy to use, there is no .csv file import (the format used in most bank statements). So that’s a bit annoying.
    • No Estimates Feature: This could be a deal breaker. For many companies, estimates and quotes are integral to business. Not having this feature leaves Kashoo well behind the curve, outperformed by even free software.
    • Lack Of Reports & Integrations: I was disappointed in the lack of reports and integrations. The lack of a proper Profit & Loss is the biggest issue here.

Features

Kashoo offers a decent amount of features that cover most basic accounting needs. Go here for further information.

  • Dashboard: With the web-based version of Kashoo there is no dashboard. However, the iPad version has a beautifully designed dashboard that shows you Profit & Loss and Income and Expenses. The iPad app is organized by icons on the left side of the screen labeled Dashboard, Banking, Income, Expenses, Accounts, and Reports. A small create button on the top right leads to invoices, estimates, etc.
  • Invoices: Kashoo offers basic invoicing features. Invoices are easy to make and can be created on a recurring basis, but that’s about it. I would have liked to see more than one template and the ability to customize invoices more. Worse still, there isn’t even an estimates feature, which Kashoo needs to add if it wants to stay even remotely relevant in the cloud accounting world. Even free software has this capability.
  • Contacts: The contact management features allows you to save tons of client information, including a default income account and default sales tax rate.
  • Items: Kashoo offers a basic items list so you can track items you sell and buy. There isn’t an inventory feature because there is no way to track stock levels.
  • Expense Tracking: Kashoo makes it easy to import and track expenses. The mobile apps have the capability to capture pictures of receipts.
  • Accounts Payable: The accounts payable section is well set up. You can add bills with ease, set recurring bills, and easily view unpaid bills.
  • Bank Reconciliation: Through Kashoo, you can choose to manually import bank statements by .ofx, .qbo, and .qfx, or you can utilize the live bank feeds feature. The software automatically suggest transaction matches. However, there is no way to set up automatic bank rules. Reconciling your bank statement takes only a few clicks. Note: Like all software using bank live feeds, Kashoo partners withYodlee, which may violate some banks’ Terms and Conditions. Consult with your bank to see whether live bank feeds are a good choice for you.
  • Reports: Here is where Kashoo could step it up. There are only eight reports. To make matter worse, there is no profit and loss statement.
  • Project Management (Web-Only): Kashoo has a very basic project management feature. You can create projects, add project descriptions, and attach projects to invoices. To use this feature, make sure you go to settings and enable it.
  • Journal Entries: You can create journal entries and make numerous transfers
  • Sales Tax: You can set as many sales tax options as you’d like. The Advanced Settings option allows you to set a description and assign default receivable, payable, and expense accounts. You can also set default sales tax rates for both clients and items.
  • Multi-Currency (Web-Only): The web-version of Kashoo is compatible with over 160 currencies. See Settings to access this feature.
  • Importing/Exporting: You can import your chart of accounts, contacts, and vendors via .xls or .csv. Bank statements are imported via .ofx, .qbo, or .qfx. You can export data via .xls, .csv, .xml, and .iff. Reports can also be exported as .pdf or HTML files

Customer Service & Support

Kashoo has some of the best free customer support I have ever seen, particularly in terms of their email support. I was having an issue importing a .xsl file into Kashoo, so I sent the file to Kashoo to see what the problem was. Not only did they explain the problem, the representative went above and beyond. He took all of my file information and created a completely new, working file for me—without me even having to ask.

Phone representatives were also incredibly well-informed and kind. The one drawback, is that the chat feature is definitely not live chat and replies can take up to a day. The video selection is also very limited (and often outdated).

Kashoo representatives work from 6:00AM – 5:00PM PST. Here is how you can contact them:

  • Phone: Call support at 1 (888) 520-5274.
  • Email: Contact Kashoo at answers@kashoo.com. Replies take anywhere from a few minutes to a day.
  • Chat: Chat features can be found both in the Kashoo software and on their website.
  • Knowledge Base: Kashoo has an extensive knowledge base that is generally easy to utilize. The knowledge base is comprised of a community forum and FAQ section as well.
  • YouTube: I was initially disappointed with Kashoo’s small selection of YouTube videos, until I saw this rendition of ‘Twas the Night Before Christmas—accounting style.
  • Kashoo U:Kashoo U is a collection of articles that teach you the basics of accounting and using Kashoo.
  • Blog: Kashoo has a blog with a helpful getting started guide.
  • Social Media: Kashoo’s Facebook page is full of helpful posts and blogs like “Year-end To-Do Lists.” There are hardly any customer comments here, but there are a few positive reviews. Twitter features a lot of the same posts and some customer stories. But again there are hardly any customer comments so I recommend sticking with emails and phone calls.

Negative Reviews & Complaints

On the whole, Kashoo’s reviews are incredibly positive, but people do bring up a few issues and sore spots.

  • Poor Navigation: The most frequent complaints about Kashoo were about poor navigation. I say were because most of these were resolved by the new interface launch of December 2016.
  • Limited Android App: Across the board, users are unsatisfied with the Android app, particularly users who transferred over from the iPhone app. The Android app is featureless in comparison to its iPhone counterpart
  • Lacking Features: A few users have requested additional features (like a receipt capture that auto fills data and more invoice customizability).

Positive Reviews & Testimonials

Kashoo receives 5/5 stars on Capterra (based on 48 reviews), 4.9/5 stars on G2crowd (based on 10 reviews), and 4.7/5 stars on Getapp (based on 44 reviews). They boast satisified users and high ratings on every site except the Google Play store (see the complaint above). Here are some of the most common points of praise:

  • Easy to Use: Most people agree that Kashoo is easy to use and lives up to its “simple cloud accounting” mantra.
  • No Accounting Jargon: Many users like that Kashoo is easy to understand, even if you haven’t been to business school or don’t know much about accounting.
  • Good Customer Service: Quite a few Kashoo users had experiences similar to mine and praise the customer service for going above and beyond the call of duty.
  • Mobile & Affordable: Others love the mobility and affordability of Kashoo’s single pricing plan.

Here is what some customers are saying:

“I love Kashoo and have been with them since 2011. The system follows basic accounting principles. The charm of this web app is that it is simple, easy and yet versatile enough that you can make complex transactions clean while still keeping people accountable. The newest feature of attaching any file format to specific transactions is a winner and has helped reduce my workload for researching.” – Yvonne Nelson | Amzius Bookkeeping

“I used Kashoo for two or three years and then dropped it for a year for a more simplistic approach. That was a mistake. I decided to return to Kashoo and start with a fresh account. They couldn’t have been more helpful. Then I read a post on their blog about the importance of managing cashflow. It made great sense but when I looked for a sources and uses of cash report in their system, it was nowhere to be found. I opened a support ticket asking where to find the report. I was soon advised they didn’t have one. However about two days later Nikki the support rep emailed me to say they created one for me in Excel. Wow! I was blown away that they would take the time to do this for one customer. Every company has limitations and tradeoffs, that’s just life. But few go to this level to correct the situation.” – Bob P.

“It is easy to use, easy to share with my accountant, and mobile-friendly. What’s not to love? This is the first accounting software I’ve used that isn’t overly complicated for me while being complicated enough for my accountant.” – Timothy Corey | Epicross

Integrations & Add-Ons

Kashoo has a grand total of six integrations. They are as follows:

  • Stripe: Payment platform for both web and mobile payment methods. Read our full review here.
  • Square: A popular mobile credit processing solution. Read our full review here.
  • Bluepay: Another credit card payment processor.
  • SurePayroll: A full, automated payroll service.
  • Paychex: A payroll service with HR capabilities.
  • FreshBooks: You can easily import your information directly from FreshBooks.

Interested in accepting online payments from your customers? Read our comprehensive merchant account reviews to learn the pros and cons of popular providers and see which payment processing option is best for your business.

Security

Kashoo is one of the most forward-thinking companies I have yet encountered in terms of security, which I greatly appreciate. They take security very seriously, offering SSL encryption, security scanning, firewalls, and physical measures (24×7 monitoring, security cameras, biometric scanning). Data is stored in undisclosed locations for added security. For more details, or to learn about ways you can protect your data, go here.

Final Verdict

There are many things I like about Kashoo: the basic project management tools, the iPad app, the excellent customer service, the inherent ease of use, and the impressive number of positive reviews. But sadly, my interest in the software ends there. Kashoo’s positive points can not compensate enough for its long list of missing features, in my opinion. And especially considering the recent price increase, I find it hard to recommend this software when there are more competitively priced and full-featured options on the market.

That said, I definitely will be keeping an eye on Kashoo. If they can update their reports, estimates, integrations, and accounting options, Kashoo could be a big contender.

If you are still interested in Kashoo, be sure to take advantage of their free 30-day trial before buying.

Chelsea Krause

Chelsea Krause

Head Accounting and Invoicing Writer
Chelsea Krause is a writer who has specialized in accounting for two years. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause
Chelsea Krause

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1 Comment

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Mimi

    Does anyone know if you have to use Dynamic Systems for the voucher checks? I am being told by Kashoo that those are the only checks that work with their system and I am not a big fan of not being able to look around for the least expensive checks…

      This comment refers to an earlier version of this review and may be outdated.

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