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Kounta By Lightspeed POS Review

    Matt Sherman
  • UPDATED

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Matt Sherman

Matt Sherman

Expert Analyst & Reviewer at Merchant Maverick
A former sports editor and journalist, Matt Sherman has been writing about and researching small business software since 2015, with a special emphasis on retail and restaurant sales. Matt's expert opinions are cited in various industry publications, including Fox Business. He is a graduate of the University of Oregon.
Matt Sherman
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We've done in-depth testing of each and confidently recommend them.

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7 Comments

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    Alex

    This software acts like it can do everything but in reality is highly restrictive and cannot do many basic tasks that other POS solutions have done for years.- you cannot duplicate menu items, you have to manually add each one.- the import functions are limited to simple menu items, modifiers or anything else cannot be imported or exported- all your menu items and categories always show on the POS, you cannot hide them or create multiple views.- you cannot create a menu in advance, all changes are applied immediately. Want to prepare for a menu change? You cannot!- you cannot differentiate products between dine in and take out, always the same product, same price, etx- staff are able to apply 100% discounts to everything or nothing, there is no finer control- cannot customise the receipt or kitchen docket except for a couple of basic settings- cannot change an order from dine in to take away- cannot change the assigned table during the order process- cannot assign a floor map to a terminal, all terminals will show the same map all the time (so if you’re using it in a larger space you have to always tap around the venue)- cannot ask or require customer name of take away orders, relies on a note field – cannot use product ingredients for a modifier, you have to create modifier lists for each product- modifiers do not honour stock levels, you can sell something you don’t have – shortcut modifiers don’t abide by rules, you can apply both a “weak” and a “strong” to your coffee order- so, so much more.This software is incapable of anything except the most basic of requirements and I wouldn’t recommend it to anyone.

    1
      Shelley McKernan

      Organization Name: Black Tie Catering

      Your customer service is an absolute disgrace. One of my staff members rang your team for some advise and your support team were rude, extremely condescending and unhelpful. My staff member was so upset and nearly in tears. Is this this how you treat your customers??????? If we treated our customers like you have we would be out of business. You are a disgrace and not worth your “so called” customer support. I will never ever recommend you

      1
      • Organization Name: Black Tie Catering

      This comment refers to an earlier version of this review and may be outdated.

      Jimmy

      Absolutely the worst POS system I have ever used. I have used a ton of them from IBM PLU look-up systems right up to Digital Dining, they should bury this program in the furthest reaches of the Dark Web and start over. Cannot re-open a check, multiple splits cannot be printed from one screen, no over all final close out report. Every up date changes the way the system works and adds a bug, for instance last up date made all nonpriced modifiers print on the guest receipt. DO NOT WASTE YOUR MONEY ON THIS GARBAGE.

        This comment refers to an earlier version of this review and may be outdated.

        haley Bayes

        Organization Name: The Ram Inn

        Hi Jimmy
        We’re having the same problems. Have you persevered with Kounta or have you gone elsewhere?

        Hayley

        • Organization Name: The Ram Inn

        This comment refers to an earlier version of this review and may be outdated.

        Jomo Sumon

        We are very happy with Kounta especially the off-line mode as we have bad Internet and bad power. Kounta works good in off-line and our old POS used to suck dry the UPS in about 30 minutes but Kounta and the iPad we can run without power for many hours.

        5

          This comment refers to an earlier version of this review and may be outdated.

          Craig Richards

          I’m implementing Kounta for a number of current and prospective clients. So far everyone who has worked with it is very happy with the overall performance. Once you hook the necessary plugins in (Which is easy) it does everything you could want. I do agree with comments regarding the back end, it is a little confusing initially but once you get familiar you find yourself navigating around with few issues.The ability to run on almost any device is impressive, we are running it mobile on an iPhone and unlike many so called MPOS you get all the features of the full sized version on the mobile and small screen version.

          5

            This comment refers to an earlier version of this review and may be outdated.

            Jason

            Highly recommend Boppl. I was looking for a mobile ordering app for takeaway, scheduled food and drink orders and table service, I chose Kounta after being shown it’s integration with Boppl app and accounting software.

            5

              This comment refers to an earlier version of this review and may be outdated.

            Comments are closed.

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