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LemonStand Review

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LemonStand Review

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Date Established
2010
Location
Vancouver, BC
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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31 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Ben O

    I work for one of the largest software companies in the world as a solutions engineer by day and also run my own startup, http://www.DollarScent.com – a monthly subscription service for premium car air fresheners. Prior to that, I was part of the founding team of a successful eCommerce software company for online retailers selling on eBay, Amazon, Etsy, Walmart, Magento, etc. When launching DollarScent, I figured WooCommerce could meet our needs. We spent a LONG time fussing around with WordPress/WooCommerce and after over a year eventually gave up. Most of our energy was spent trying to fix WP all the time and it prevented us from ever being able to grow our business without worry.We expressed our concerns to LemonStand and after some time decided to make the switch. LemonStand was paramount in helping us migrate all of our existing paid subscribers (which no other software company was willing to do). As someone who’s been involved in technology for many years, I must say that LemonStand’s support, onboarding, and setup has been the absolute most pleasant experience I’ve had to date. Their engineering and support team REALLY care to see you successful. Ross, who runs Biz Dev, was our go to contact the whole way through and helped to facilitate a smooth transition.We are now up and running for several months without any worry and have since then focused our energies on sales and marketing. We are excited about our partnership with LemonStand and we plan on staying with them as we continue to focus on growing our subscriber base. If you’re a subscription box business or just a general eCommerce retailer, give them a shot… I promise you won’t be disappointed!

    5

      This comment refers to an earlier version of this review and may be outdated.

      daz

      We were using stand alone version of Lemonstand, which was abandoned with no real migration path to their hosted version (old and new versions were not compatible). To this day (2017) cloud version does not have all the features of stand alone version. I would question company commitment to what they do. It is significant hassle to move active shop when vendor have change of heart on direction of their product development.

      2

        This comment refers to an earlier version of this review and may be outdated.

        mark

        Is migration to Amazon in the works?
        Thanks!

          This comment refers to an earlier version of this review and may be outdated.

          Sandy

          After running my business for last 12 years and being on the same ecommerce platform, even though our previous platform changed hands, we were quite comfortable. Next came the mobile avalanche that made us pull outside our comfort zone. It is quite a task to look for dependable ecommerce platform, after reviewing 3 platforms we landed with LemonStand. Lemonstand’s new cloud based ecommerce was very attractive, giving customers like me a good option to come on. First thing that attracted us was that they do not charge transaction fees, so no cut from my sales. They provide their SAAS platform and I pay them for that. Next was the flexibility their platform provides to stores owners with customizing every corner of the store. No part of the store is hidden from store owners. Their easy Restful API was another big plus that allowed us to integrate our internal system with the new store. Lastly, the most important, the Mobile friendly themes that integrate very easily with their system. There are quite a few themes to choose from, all available for free to use and change.During our designing of store, the support that was given to us was outstanding. They have a startup culture and implementing genuine feature request does not have to go through bureaucracy. If feature makes sense then it is implemented quickly. For example, we had 1000 zip code and sales tax rates that were wondering how we are going to enter it manually, made a request to add API call to add these sales tax. Within 2 weeks the API was coded and we were able to add all our taxes in like 15 minutes. This is where they won us over. Our store beadsinbulk.com is live on Lemondstand and we are pleased with the outcome. The only downside that I could find with their system was, one definitely need a good programmer and web designer to design the store. Lot of tweaks and advance knowledge of bootstrap, twig and CSS is required if one is trying to do it by themselves. After putting lots of ice and lemon, served chilled, this lemonade is very delicious.

          5

            This comment refers to an earlier version of this review and may be outdated.

            Nick Toye

            I have been developing stores on LemonStand since the beta version was released, and I have watched it grow, develop and then evolve into what it is now.What it is now, for me as a developer is an exciting platform that I intend to build a large proportion of my business on. Much of the features are what is expected of a standard eCommerce platform, they don’t throw the kitchen sink at it, they do things the right way. Layering the upgrades periodically when they are happy that what they are releasing is going to be well received.Jason Fried once spoke about Basecamp, and how they don’t say yes to every feature request they get, they do it when they feel there is a real need for it. I feel LemonStand adopt a similar approach.For me I wouldn’t recommend any other platform.

            5

              This comment refers to an earlier version of this review and may be outdated.

              Ryan Bennick

              I have been a LemonStand user since 2011 and seen this product and company evolve over the years. The switch to the cloud was a hard hit at first but I think it was the right move. I think LemonStand is in a position where they will be able to supply core features faster than other hosted eCommerce platforms. This is based on what they have released in just the last year and how slow I have seen other systems add features. I have worked with a few others hosted platforms and it seems like they push a lot of functionality out into their respective apps stores. Depending on your store you end up playing way more for app add ons than the core license itself. I’m all for a LemonStand marketplace but I feel like you are getting and will continue to get better features in the core package from LemonStand. As a developer the lemonsync tool is amazing. Finally I can work on a theme locally and commit the code to version control!

              5

                This comment refers to an earlier version of this review and may be outdated.

                Eva Chen

                I used Lemonstand for a holiday food drive we were holding at my company (Zendesk) and it was great! As a developer, I wanted something that wouldn’t take too long to get up to speed and give me a lot of customization power over the design of the site.After trialling several services, Lemonstand stood out since they had beautiful customizable templates, easy to understand documentation and all the backend features I needed (payment, inventory, integrations, etc).I was able to get most of my food drive store built over a weekend and went live after a week. If I had to build another online store, I would most likely use Lemonstand again.

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  Ben Brooks

                  My favourite ecommerce system to work with.Very customisable, clients find it super easy to use, and the support from the Lemonstand team is just brilliant. My clients prefer it over other platforms as there are no additional transaction fees on the lower plans unlike most other hosted ecommerce systems.I’ve designed & built sites on the original platform, and though I was a little concerned when transitioning to the new cloud platform Lemonstand have offered lots of support, regularly added new features, listened to feedback and made the new cloud platform better and better. If you are a designer or developer I couldn’t recommend Lemonstand more. If you want to set up and run your own store there are several great themes available to get you started too.

                  5

                    This comment refers to an earlier version of this review and may be outdated.

                    Jimmy

                    Does anyone here have any good Lemonstand Developers / Designers that you can recommend? Thank you.

                      This comment refers to an earlier version of this review and may be outdated.

                      Erin @ LemonStand

                      Hi Jimmy, we can connect you with a web designer! Just email us at sales@lemonstand.com and we’ll help you out.

                      Thanks.

                        This comment refers to an earlier version of this review and may be outdated.

                        Stefan Rothlehner

                        The support and customer care we get from Lemonstand is just incredible. We are out to build a really complex solution on the base of Lemonstand and we in almost every case found what we needed or found a solution out of the box. If the rare case happend, that there was no solution available, the customer support was really helpful, gave us advise on how we could a achieve what we wanted or even built in features we requested. And if they were not able to fastly implement features we demanded, they gave us an estimate on when it would be there.I have looked at many solutions, but Lemonstand is maybe not he most advanced, but by far the most customer friendly and customizable solution! I am really happy with the choice of going our way together with them!

                        5

                          This comment refers to an earlier version of this review and may be outdated.

                          Nic Oliver

                          I’ve used a variety of ecommerce platforms in the past and am really impressed with Lemonstand’s ease of use and ability to customize. The template system is well organized and developer friendly.Whenever I have a question about how something works, the support team is quick to reply and helpful. They were even able to modify the API for me, which saved me from updating 750+ products manually. Speaking of API, it is robust and well documented, complete with a nice working example.From a developer perspective, the Lemonsync tool is super handy. A great time saver and well thought out touch that makes theming a breeze.The admin area is straightforward and easy to use, meaning clients can start managing their store immediately without a steep learning curve. Overall I’m very impressed with Lemonstand, and looking at the roadmap, it seems like it’s only going to get better.

                          5

                            This comment refers to an earlier version of this review and may be outdated.

                            Jon Wallhouse

                            Was introduced to Lemonstand through a client looking for an easy admin area to work with as they were nervous of the Magento beast and the over complicated Woo Commerce. Danny and his team have been nothing but helpful whenever we need them.Would be keen to see some more features in Lemonstand such as a WordPress style functionality so that we can give a client a full site from Lemonstand rather than having to bolt too different admin areas together but other than that, as an agency, we are very happy with the Lemonstand offering.

                            5

                              This comment refers to an earlier version of this review and may be outdated.

                              Nick Roper

                              Meant to rate it at 5 stars in my comment above

                              5

                                This comment refers to an earlier version of this review and may be outdated.

                                Nick Roper

                                Having worked with other ecommerce platforms in the past I have to say that it has been a pleasure to build a site with Lemonstand. I like the way that it is organised into templates and uses Twig for tempting.In particular, the response from the support team whenever there has been a question has been fantastic and they have gone out of their way to help and response times have been very fast.When it came to the point at which the merchant needed to get involved and start adding products we simply pointed them to the back-end login, sent them a brief email to get them started and left them to it. Before we knew it they had added and configured products and uploaded images.Customising the domain and adding a SSL certificate was also very straightforward thanks to Danny & the team.Great product and we’ll definitely be looking for opportunities to use it again.

                                5

                                  This comment refers to an earlier version of this review and may be outdated.

                                  David Bissette

                                  I was a beta tester for Magento Go when it was called Project Stratus, and had a shop with Go with nearly 10,000 skus. It was no surprise to me when eBay decided to close that program. It was a complete POS, and I don’t mean point of sale. My search for a new ecommerce solution led me to Lemonstand. I’m a designer, not a programmer, so Lemonstand’s vernacular took a little getting accustomed to. Now I appreciate how flexible and customizable their system is though. EVERYTHING is available for tweaking.Being as I am not a programmer, that also means I broke the code pretty regularly during setup. Lemonstand’s support was and continues to be, Johnny-on-the-Spot with assistance and the occasional repair. I must point out that this is NO SYSTEM for an ecommerce neophyte. If you need to get your grandpa’s BBQ recipe online, you might want to consider making a Paypal button. This software requires some serious setup. However, once it’s up and running… well, my customers and co-op members have been mentioning “how much EASIER the website is to use.” Lemonstand is pretty, functional, easy to use as a customer, and works like a champ. I am very pleased with the decision we made to transition to this SaaS platform.

                                  5

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Kimberly Rinehart

                                    We are a 30 year old greeting card, gift and scrapbooking company and our business was established during the good old days when small, mom and pop retailers were thriving and consumers were shopping in unique brick and mortar stores for our products. Man-O-Man have things changed over the years! We have been blessed with a team of visionary employees and have worked successfully together to change our marketing model and meet the needs of our customers. We have had challenging experiences with e-commerce websites on both Yahoo! and Magento platforms. We still have 2 other sites (not LS) serving our wholesale and professional customers. We chose Lemon Stand for our retail site because it was the only platform we could find that allows us to offer tiered pricing on our cards to individual consumer shoppers. Since our launch with LS, greeting cards have consistently been our #1 selling item. We are currently on the Growth Plan and are super excited to migrate to Version 2. The most frustrating experience with other platforms has been trying to find someone to listen to our problems and needs and not finding the customer support and expertise we require. With our LS Growth Plan, we can pick up the phone and find a skilled, responsive, kind, patient and helpful person when we need them and that is priceless. Whoever trains the staff at LS deserves an award. The sense of partnership and excellence in customer service you have instilled in your team is commendable. We are just in the infancy of learning what LS can mean to the growth of our business and we look forward to an exciting and prosperous journey ahead.

                                    5

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Patrick B

                                      I came to LemonStand after 6 years on a slick custom-built platform that was coded entirely from scratch. There were no constraints with the custom platform, so you could say my expectations and standards were very high when I began shopping for another solution. I thoroughly evaluated at least 8 different eCommerce platforms, and LemonStand was the clear winner. Despite its minor flaws, I give LemonStand 5 stars because of the dedication to quality and long-term vision that is apparent in the product and the customer service.

                                      5

                                        This comment refers to an earlier version of this review and may be outdated.

                                        gbruins

                                        I am a software engineer, just starting out with LemonStand, and this review if from a more technical perspective. I do not have experience with any other e-commerce products, so I can’t comment about how LS compares with it’s competitors.So far I’m really impressed with the product and the company. A few days ago Danny called me directly to see how my store was coming along, and offered to help in any way possible, and I’ve probably received 4-5 “how’s it going? / how can we help?” email messages. Absolutely incredible service, and I have no doubt that any support questions/issues I may have down the road will be handled above and beyond my expectations.The store HTML, CSS and PHP are customizable. Yes, you’ll need to hire someone to do this work if it’s not your area of expertise, but that fact that it can customized at all is a huge bonus. Of course you can use a pre-built ‘theme’ which requires little to no customization at all…so you get the best of both worlds. Personally, I using the “Boxie” theme (http://blog.lemonstand.com/introducing-boxie-a-clean-and-mobile-friendly-ecommerce-theme/) and making my own customizations from that solid foundation (mobile friendly and all).Although the code can be managed by logging into the Admin web-based interface, you technical folks will enjoy the ability to work locally using your own tools. Locally I am using a few Grunt modules to concatenate/minify/lint/etc my CSS and JS files. Then LemonStand’s awesome “LemonSync” tool (https://github.com/lemonstand/lemonsync) watches your local files for changes and sync’s them automatically back up to your store. I’m a LS newbie, but so far I really like what I’m seeing, and knowing what coming on their product roadmap (https://lemonstand.com/roadmap) is encouraging. Looking forward to working more with this product and company.

                                        5

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Erica

                                          All of the positive comments above are true. When I first read this review, I was skeptical. But, after “trialing” five shopping carts, including LemonStand, I must say that everything is true and then some. There’s no way they’ve had a customer more high maintenance than I, especially since I’m not a developer. But, their priority on customer support made set up and configuration a breeze. They were always available to answer questions and did so with lightening speed quickness. Regarding the statements about coding. True, any website is going to benefit from a good developer. But, I have zero prior experience with coding and that didn’t stop me from being able to build a professional, fully featured, modern looking website for my business. Of course, I was intimidated at first. But, the customer support I received helped me get over that pretty quickly.Do yourself a favor and start out with LemonStand. They really make the process super easy, have attractive and essential standard features already built in (no need for apps) and their customer support is unbeatable!

                                          5

                                            This comment refers to an earlier version of this review and may be outdated.

                                            Jim Hill

                                            Having worked with most e-commerce carts from Magento to Shopify it has been a really nice change to use LemonStand.I like the fact that it is incredibly easy to customise, simple to use the backend and the support has been outstanding. It is perfect for a small store that I am currently working on and importantly features are being added swiftly, the API is great and tackling the important issues like European tax is a big win.

                                            5

                                              This comment refers to an earlier version of this review and may be outdated.

                                              Dave G

                                              Typo in first submittable. Can you please make the correction? Line 3 5 star – not 5 start.

                                              Thank you – I hope

                                              If not and this gets posted, for anyone who read my comment, I actually do know grammar and missed this on proof read.

                                              DG

                                                This comment refers to an earlier version of this review and may be outdated.

                                                Dave G

                                                I just spent weeks road testing the bulk of eCommerce programs available. Hands down the gang @ Lemonstand stand tall in the forest. The level of integrity, honesty about their product and how it can either fit or not fit for a specific business or business model is 5 start. The product isn’t for everyone, that is a given. But if you are looking for a program that can provide you with professional customer support, real people who care and a program that can grow with your company, this is the place. It isn’t designed for someone who just wants to set up a store to sell a few items or someone who is looking to not be actively involved in the development of the site and business. I would highly recommend giving the trial a run and you will be well served to have your developer or computer guru involved in the trial run. Good Luck with your venture. After our trial runs, we will go with Lemonstand when we launch.

                                                5

                                                  This comment refers to an earlier version of this review and may be outdated.

                                                  Amanda Alic

                                                  I’ve started out using the locally downloaded version of Lemonstand, and recently brought two sites to the web-based version. I was a bit anxious making the switch but the folks at Lemonstand made every effort to make it a smooth transition. The system is super flexible, setting up gateways and shipping is a breeze and works beautifully and most important to me, the customer server is fantastic. They get back to me often within minutes and have helped guide me tirelessly in making modifications to please every client. I will be using and recommending Lemonstand over and over again.

                                                  5

                                                    This comment refers to an earlier version of this review and may be outdated.

                                                    Mike McKenna

                                                    Over the years, we’ve used a lot of different ecommerce tools, including having built our own. As it stands now, we are recommending Lemonstand for our all our clients projects. We’re really happy with the flexibility, ease of use, and customer support. We’re looking forward to using Lemonstand on our next project as well, which is about to kick off.

                                                    5

                                                      This comment refers to an earlier version of this review and may be outdated.

                                                      Patrick Chaffey

                                                      Having used Lemonstand in the past with previous startups I’m beyond excited to make the move with Orivor from Shopify to Lemonstand. Danny has made the start to this transition as painless as possible by working with us at every step. Being able to discuss our needs in an e-commerce platform before subscribing is one example of how they will go above and beyond to be a value-add partner. If you’re in e-commerce you need to give Lemonstand a hard look.

                                                      5

                                                        This comment refers to an earlier version of this review and may be outdated.

                                                        Jason Mock

                                                        Lemonstand V1 user here. LS screwed all of the V1 users over. Pretty much dropping almost all support (after we were told that would never happen previously). Functionality we were promised never happened and some basic functionality (like product export that doesnt work) are completely missing.

                                                        Here I sit shopping for a new ecommerce software.

                                                          This comment refers to an earlier version of this review and may be outdated.

                                                          Adam Campbell

                                                          I’ve been using LemonStand for many years, and through many updates and new features. I have rarely ever seen bugs or glitches, and those that have popped up are fixed immediately. It’s a stable, flexible, dynamic platform.I think the fact that proper designer should be hired to create your theme is a good thing. The template and asset system is super simple and intuitive, so it’s a low barrier of entry for a decent designer/dev to be hired and create a totally custom look easily. There’s enough solutions out there are provide canned designs but are impossible to customize.Great platform, completely superior customer service.

                                                          5

                                                            This comment refers to an earlier version of this review and may be outdated.

                                                            Chad

                                                            Lemonstand has powered our clients’ online stores for over 2 years, and has proven to be a flexible and stable platform that can handle sites doing millions each year in sales.

                                                            5

                                                              This comment refers to an earlier version of this review and may be outdated.

                                                              Brent Pepitone

                                                              Having previously used Shopify, BigCommerce and Volusion, the switch to Lemonstand and its unmatched flexibility, customizability, and fantastic customer support has been a game changer!

                                                              5

                                                                This comment refers to an earlier version of this review and may be outdated.

                                                                Donovan Biela

                                                                Pros: Been working with their API recently, and gotta admit it’s probably one of the more well though out API’s I’ve used. The API docs are superb! One issue I have with it though is you can’t upload images for products.Cons: The admin area layout is pretty messy, and not very pleasing to the eye. It’s not mobile either, which is extremely annoying if you’re on a tablet or phone.

                                                                4

                                                                  This comment refers to an earlier version of this review and may be outdated.

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                                                                Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.