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LevelUp Review


LevelUp Review

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Date Established
Boston, MA
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.

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    I was checking my account and all of sudden I seen this charge $8.76 today for Level Up and I still don’t know what Level UP is what the amount is for? I did not purchase nothing for this price today and trying to figure out how did this happen? How do you get in touch with their customer service other than leaving a name and number and hope for them to call you back.

      Jessica Dinsmore

      Hi Deena,

      Here is a link to their Help Center.

        Adam L

        I think I may have a serious problem with Level Up. The other day I was in a Steak and Shake restaurant and I signed up for their free app. If you have the app, when you pay at the ens of your meal, you run the app and the qr scanner next to the cash register reads the code on your phone and automatically charges your credit card. It worked great – I didn’t have to take my creit card out of my pocket. Problem is, a few days later Im looking at my credit card statement, and in addition to the food charge from Steak and Shake, there’s this mysterious $1 charge from a company called Level Up. An onlne search led me to your article. To be clear, no where on the promo in the restauraunt did it say that every time I use the app I’ll be charged a dollar. Why on earth would anyone knowingly do that, when the alternative is to use your creit card and let the restaurant cover the processing fees. The answer is, no one would knowingly do that, which is why Level Up and the restaurant don’t clearly state this when you sign up for the app. So, congratulations Level Up, you scammed me out of a buck.

          This comment refers to an earlier version of this review and may be outdated.


          In response to the comment above, from the LevelUp terms of agreement:

          “Test Authorizations. By associating a payment instrument with your LevelUp User Account, you consent to LevelUp’s temporarily authorizing a charge on that payment instrument, typically for $1.00 or less, as part of our verification process. You will not be required to pay this charge, and it will disappear from your payment instrument statement within a few days. “

            This comment refers to an earlier version of this review and may be outdated.

            Gerald Fong

            I’ve been doing some research into this area and your articles are very well written and cut straight to the chase! I wish I found this site way earlier on.The other day I spent an hour talking to flagship merchants and found tons of hidden fees. I’ve also been talking to a bunch of stores in Berkeley, CA and found out stores are overpaying huge amounts!


              This comment refers to an earlier version of this review and may be outdated.

              Cody Kenyon

              love this review, really spot on with how LevelUp works. I currently have the Pebble Smartwatch and I use LevelUp on my watch but I also have the phone application to use that too.


                This comment refers to an earlier version of this review and may be outdated.

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