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Mailchimp Review

    Chris Motola
  • 22 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

Mailchimp

Total Rating5.0
Pricing Excellent
Ease Of Use Excellent
Features Excellent
Customer Service & Support Good
Reviews Excellent
Integrations & Add-Ons Excellent
Security Excellent
Chris Motola

Chris Motola

Expert Analyst & Reviewer at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.
Chris Motola
View Chris Motola's professional experience on LinkedIn.



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Mailchimp for yourself.

The Merchant Maverick Seal of Approval 🏆

Mailchimp



Visit Site

After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Mailchimp for yourself.

To learn more about how we score our reviews, see our Email Marketing Software Rating Criteria.
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22 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Tony

    I recently signed up for an account a couple of days ago and sent out one email campaign. Mailchimp instantly froze my account for violation of terms of service. No explanation, no reason, just frozen. I sent out one email to one client to promote my business with zero restricted content. I do not recommend using this company’s services and suggest you find another company to work with. For all those out there that are considering using this app, please don’t use. They offer no support, they block and freeze accounts for no reason or recourse. They up charge for any support you may need.

    1
      Vivian Vosu

      Organization Name: EecoEats

      They charged not by the number of emails sent but by the fact we had 3000 contacts sitting in our list of potential emails to send to . We sent out one campaign and of 3000 emails sent and we had only 1 email opened!
      We sent no more emails after the first mail out, four months ago, but they kept charging us anyway. $600 later I’ve removed the credit card but wonder if they will find a way to bill me anyway !?
      We’ve also removed all the email contacts. If I could figure out how to get more than one open out of 3000 emails I would probably consider using them in future, but not with those results.
      I’ve sent an email to customer support but after reading all the other negative Better Business Bureau reviews I doubt I’ll hear anything back or get any resolution.
      It’s amazing how companies with unethical practices can stay in business.

      • Organization Name: EecoEats

      This comment refers to an earlier version of this review and may be outdated.

      Mike Lawrence

      Organization Name: CU

      MailChimp had been working fairly well for almost 2 years. Now, campaign email going to a gmail account gets a red box with a warning that it seem dangerous. Also, it gets sent to “All Mail” rather than the Inbox for some accounts. Both of these mean audience will often not click on items or even see the email to begin with. Finally, in iPhone/gmail the colors are completely reversed (and yet they work fine on a Mac Safari browser that also has the identical gmail account). I see many posts on the forums but MailChimp not helping resolve the first “seems dangerous” for over a year.

      3
      • Organization Name: CU

      This comment refers to an earlier version of this review and may be outdated.

      John Roth

      Organization Name: JimBob's Empoirum

      I’ve tried to use the demo for several days and have been unsuccessful. Their test feature does not work and customer service is some of the worst I’ve seen. I have never heard back from them regarding the issue I had and even made a complaint on Twitter to which they asked for my case number. Did they get back to me? NO!Also, their two-step verification does not work. Two days later and still waiting for the code.I would highly recommend not going with this service – you will regret it!

      1
      • Organization Name: JimBob's Empoirum

      This comment refers to an earlier version of this review and may be outdated.

      David Harder

      Organization Name: mailchimp

      Mailchimp has a variety of idiosyncrasies that we have put up with. But, this morning, I needed to use the 2-step verification system to get in. Mailchimp has not sent me the code. Unable to get in, I’ve looked for any means to connect with customer service and clearly they are trying to limit any customer interaction as well. Any company is only as good as the average customer experience. Right now, my project is dead in the water.

      1
      • Organization Name: mailchimp

      This comment refers to an earlier version of this review and may be outdated.

      Kerry Whitfield

      I have the same problem. The verification email doesn’t get sent. I find it strange that they run an email system but can’t send an email.

        This comment refers to an earlier version of this review and may be outdated.

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