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Mailchimp Review

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Mailchimp Review

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Date Established
2001
Location
Atlanta, GA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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19 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    John Roth

    Organization Name: JimBob's Empoirum

    I’ve tried to use the demo for several days and have been unsuccessful. Their test feature does not work and customer service is some of the worst I’ve seen. I have never heard back from them regarding the issue I had and even made a complaint on Twitter to which they asked for my case number. Did they get back to me? NO!Also, their two-step verification does not work. Two days later and still waiting for the code.I would highly recommend not going with this service – you will regret it!

    1
    • Organization Name: JimBob's Empoirum
    David Harder

    Organization Name: mailchimp

    Mailchimp has a variety of idiosyncrasies that we have put up with. But, this morning, I needed to use the 2-step verification system to get in. Mailchimp has not sent me the code. Unable to get in, I’ve looked for any means to connect with customer service and clearly they are trying to limit any customer interaction as well. Any company is only as good as the average customer experience. Right now, my project is dead in the water.

    1
    • Organization Name: mailchimp

    This comment refers to an earlier version of this review and may be outdated.

    Kerry Whitfield

    I have the same problem. The verification email doesn’t get sent. I find it strange that they run an email system but can’t send an email.

      Bob Wernly

      Organization Name: Kathy Clark Author

      Today all our ailing list recipients received a threatening email from mailchimp. This is the only avenue to make them aware of it.

      1
      • Organization Name: Kathy Clark Author

      This comment refers to an earlier version of this review and may be outdated.

      Adam

      Organization Name: Brass & Burl, Inc

      We have had a very bad experience with MailChimp. They default to google and google maps to verify your company’s personal information. If google has incorrect information, MailChimp refuses to utilize correct information. MailChimp’s unprofessional behavior caused us frustration and customer confusion. I would not recommend working with them. They treat customers poorly to save a little bit of money.

      1
      • Organization Name: Brass & Burl, Inc

      This comment refers to an earlier version of this review and may be outdated.

      Susan Pomerantz

      Organization Name: The Green Roadshow

      Mailchimp deleted my account. They refused to allow me to access my extensive list of 800 qualified names or use an account with them. It is not loss to not use them again but it was an email list that I had built up since 2009. I went to the Better Business Bureau and they have a D minus with a lot of similar complaints. I think people might want to look more carefully into a company like this.

      1
      • Organization Name: The Green Roadshow

      This comment refers to an earlier version of this review and may be outdated.

      Ben Swanson

      Organization Name: De Integro LTD

      Being a solo founder, every day I regret using Mailchimp. So often, I’ll try and implement a simple thing and it will prove hugely frustrating to implement.I’m so annoyed at the hours wasted and now that I’m ‘set up’ I don’t want to spend the hours embedding/setting up another tool.So that you can see what I mean and you don’t just think this is me being a complainer, I’ll give an example -You can pick ‘any’ or ‘all’ for filtering based on criteria, e.g. if you want to automate an email to send to all people who have purchased X AND either Y or Z, you simply can’t. You’d have to set up two whole automations for it.This is one quick example of something that’s ridiculous, there’s tonnes more but I’ve got no time to write it since I have to spend the next hour undoing something because of another issue their system has created…Honestly, it might seem like the easiest thing to start with, but this is one time where it massively, massively pays to start out right, otherwise you’ll get embedded in a system you hate, struggling to make it work…

      1
      • Organization Name: De Integro LTD

      This comment refers to an earlier version of this review and may be outdated.

      Competent Man

      Organization Name: PEBKAC LTD

      Being a competent man myself, who is also a solo founder. I am not surprised you have had such trouble. I am a clever clogs, so I also had no need to seek out their documentation (which I’m sure doesn’t even explain anything anyway) to implement my mailing list. My software engineer said some nonsense about not trying to do business logic in an API, but that’s just technobabble that means nothing. In the end I too have gotten embedded in a system I hate. Now I have to embed more tools in to my system to try and fix the problems this first embed has embeddened.
      C.M

      • Organization Name: PEBKAC LTD

      This comment refers to an earlier version of this review and may be outdated.

      James M

      We’ve been using MailChimp since 2011, and have had active campaigns with our clients without issue. We like that we could set up the accounts for our clients, and let them take over, or for heavier campaigns we take full control. Compliance is great, and hooks. The only issue is when we want to send to unopened campaigns, our list count is seen as a larger list, so we get charged more for the extra subscribers. Other than that, we love Mailchimp!

      5

        This comment refers to an earlier version of this review and may be outdated.

        Ryan Nelson

        I recently had my MailChimp account suspended. One of my sites is in the ‘make money online’ space. It’s a completely legitimate website, but apparently if your emails contain keywords they don’t like, they will suspend you. I would not recommend using them. Contacting support I just get form responses that are completely unhelpful. There’s no phone support- just account termination. Really bad experience.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Ninja Team

          I heard there are some ways to auto-import subscribers from Demo Test Drive right to MailChimp lists. Anyone knows how?

            This comment refers to an earlier version of this review and may be outdated.

            Gomu

            You can do it in WP backend.

              This comment refers to an earlier version of this review and may be outdated.

              Karin

              Hi, are there any stats on Mailchimp delivery rates? I have used Mailchimp for several years and I often wonder how many of my subscribers actually get the email. The word seems to be out that Mailchimps is terrible at delivery and that half of the emails sent never reach inboxes.

                This comment refers to an earlier version of this review and may be outdated.

                dwight smith

                I am a free user of Chimpmail. I love this software and it has worked wonderfully for me over the past year. I am not a heavy user, sending a campaign every 3-4 months to under 1400 names. In the campaign I created yesterday there is a glitch and I have scoured the knowledge base with no success. In the test email my email has been changed in the reply to field to us11-c4925a87a1-b65a375bd8@inbound.mailchimp.com and if I reply to this test email I get a notification of comment only there is no comment. Here’s the thing. It seems the only way I can solve this is by getting a paid plan which technically I don’t need and can’t really afford. Do you have any advice? I truly appreciate any help you can give. be well, dwight

                  This comment refers to an earlier version of this review and may be outdated.

                  An

                  Hello, interesting article! I have a question about MailChimp. Is it possible to have 2 newsletters using one MailChimp account? I have two companies and I want to send two different company contents for my subscribers. But I have to use one account. I searched about that but I could not find the answer. I hope you can help. Thank you ๐Ÿ™‚

                  5

                    This comment refers to an earlier version of this review and may be outdated.

                    Natalie

                    I have the MailChimp add-on for ACT! For the first time today when I was importing the report results, those who were soft or hard bounces did not import into ACT. It worked yesterday when I did the same thing. I did however, see on the report inside MailChimp that there are 29 soft/hard bounces. Any idea why it wouldn’t have come into ACT?

                      This comment refers to an earlier version of this review and may be outdated.

                      Katherine Miller

                      Hmm, I’ve got no idea on that one. Have you tried contacting their customer service? Let us know how it turns out.

                      Best,
                      Katherine

                        This comment refers to an earlier version of this review and may be outdated.

                        Mafizul

                        How many times per month can I change my subscriber list in each month plan?

                        5

                          This comment refers to an earlier version of this review and may be outdated.

                          Katherine Miller

                          Hi Mafizul,

                          I’m not aware of any limits on making changes to your list. If you’re referring to deleting and replacing your entire list, MailChimp probably wouldn’t look too kindly on doing that repeatedly in order to avoid fees. (In other words, if you had a list of 100,000 and signed up for the Growing Business Plan for up to 50,000 subscribers, then just swapped out your list a couple times every time you wanted to send an email, they’d probably put a stop to that pretty fast.)

                          But if you’re just talking about adding new people to your list or removing them, there are no restrictions I’m aware of. Can you tell me a little more about what you’re looking to do? I might be able to get a better answer for you.

                          Best,
                          Katherine

                            This comment refers to an earlier version of this review and may be outdated.

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