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Merchants' Choice Payment Solutions

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Merchants’ Choice Payment Solutions Review

    Rose Holman
  • 5 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.

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Date Established
1989
Location
Shenandoah, TX
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman
View Rose Holman's professional experience on LinkedIn.



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5 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    J. Taylor

    Organization Name: Iron Horse Cafe

    I have called into Customer service at merchants’ choice for days and have hold times over 60 minutes. I value you my time, and they certainly do not value their customers enough to have enough support to help their customers. I cancelled the service 3 months ago, apparently the signed cancellation has been ignored as I have been charged for 3 months, plus another annual fee. I would just like this resolved so I can move on, and get my money back.

    1
    • Organization Name: Iron Horse Cafe

    This comment refers to an earlier version of this review and may be outdated.

    Donald Kuntz

    Organization Name: Kuntz's Sanborn Mill

    Fees keep going up. I have been trying for three days to get in touch with customer service and so far have spent over 6 hours on hold and have yet to have my calls answered by a human.

    1
    • Organization Name: Kuntz's Sanborn Mill

    This comment refers to an earlier version of this review and may be outdated.

    Ritu Gill

    Organization Name: American Hormones

    We are a small company having a very big problem with Merchants Choice Payment Solutions – they are closing our account but they have also seized our money and are not releasing it.
    Any idea who we can contact for help? Law firm?

    • Organization Name: American Hormones

    This comment refers to an earlier version of this review and may be outdated.

    Tom DeSimone

    Hi Ritu,

    Sorry to hear that you’re having to deal with that. Unfortunately, based on what we’ve seen, there is not much you can do. Merchants Choice and its bank have the contractual right to hold the funds for a limited period of time, usually about three months. Hiring a lawyer is not likely to help. You can contact MCPS to see if there is additional documentation you can provide in order to resolve the matter more quickly. The good news is that the bank cannot hold the funds forever. 90 days is what it usually takes. I hope it gets released sooner for you.

    Good luck.

      This comment refers to an earlier version of this review and may be outdated.

      Ron

      I keep getting robocalls from this company about a “software update” for my card reader (although I don’t actually have a card reader). They are obviously trying to get businesses to hand over all of their customers’ credit card information. The government needs to shut these scammers down!

      1

        This comment refers to an earlier version of this review and may be outdated.

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      Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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