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Microsoft Dynamics 365 Review
Dynamics 365 Finance is a part of Microsoft’s Dynamic’s SaaS line combining the functionality of both CRM and ERP software, but the high cost and limited features are problematic.
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Expert Analyst & Reviewer
UPDATED
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Microsoft Dynamics 365 For Financials
| Total Rating | 2.5 |
|---|---|
| Pricing | Fair |
| Features | Good |
| Customer Service | Poor |
| Integrations | Fair |
| Reviews | Good |
Microsoft Dynamics 365 For Financials At A Glance
- Microsoft’s Dynamics 365 Finance is an ERP solution with accounting features complete with invoicing, contact management, expense tracking, inventory, reporting, and more.
- The software is designed for mid-sized to enterprise-level businesses. (Enterprises can benefit significantly from bundling Dynamics 365 apps; smaller businesses may find the Finance application alone limited and expensive.)
- Dynamics 365 Finance is a part of Microsoft’s modular CRM and ERP SaaS lineup but can be used as a standalone product within the Microsoft Dynamics 365 service.
Pros
- Numerous features
- Scalable
- Numerous integrations
- Suited for large businesses
Cons
- Buggy
- Expensive monthly cost
- Over-complicated pricing plans
- Limited support materials
Table of Contents
- What Is Dynamics 365 Finance?
- Dynamics 365 Finance Pricing
- Is Dynamics 365 Finance Easy To Use?
- Dynamics 365 Finance Features
- Dynamics 365 Finance Customer Service
- Dynamics 365 Finance Integrations
- Dynamics 365 Finance Reviews
- Is Dynamics 365 Finance Secure?
- The Final Verdict: Is Dynamics 365 Finance Worth It?
What Is Dynamics 365 Finance?
Dynamics 365 Finance is a part of Microsoft’s Dynamic’s SaaS line combining the functionality of both CRM and ERP software. The solution offers solid accounting features for mid-sized to enterprise-level businesses and uses a single program for CRM and ERP needs. You can add any number of users (for an additional cost), and strong user permissions allow you to set security levels for each user.
However, Microsoft Dynamics 365 Finance isn’t worth the trouble for small businesses looking for accounting software alone. The software is limited in terms of features (if you don’t add the other applications).
Dynamics 365 Finance Pricing
| Microsoft Dynamics 365 For Financials Plans | Price | When To Use |
|---|---|---|
| Dynamics 365 Finance | $180/user per month | Best for a larger business that needs multiple apps |
Dynamics 365 Finance’s pricing starts at $180/month per user.
A larger business that can use multiple apps may find great value, especially with reduced pricing after purchasing the first app. For example, if you have another Dynamics 365 app, you can add on the Finance app for $30/month per user.
On the other hand, businesses that only need one app may be better off seeking more affordable solutions. The pricing structure is a little bit complicated, and the elimination of app bundles makes things a little confusing to weed through.
Dynamics 365 Finance
Dynamics 365 Finance costs $180/month per user and includes:
- Invoicing
- Expense tracking
- Contact management
- Inventory
- Reports
Is Dynamics 365 Finance Easy To Use?
Dynamics 365 Finance is cloud-based accounting software that does require a significant learning curve and some foundational finance knowledge to get started.
The software’s interface has been updated to be cleaner and easier to navigate. However, it’s not necessarily an easy tool to use, especially for users without a finance background and Excel prowess.
Dynamics 365 Finance Features
| Microsoft Dynamics 365 For Financials Features | Availability |
|---|---|
| Budgeting | |
| Tax Support | |
| Invoicing | |
| Estimates | |
| Client Portal | |
| Contact Management | |
| Expense Tracking | |
| Bank Reconciliation | |
| Chart Of Accounts | |
| Accounts Payable | |
| Inventory | |
| Time Tracking | |
| Project Management | |
| Number Of Reports | 45+ |
Microsoft Dynamics 365 Finance offers many basic accounting features, alongside a few unique business tools. There is a full feature tour available if you would like more details.
As Dynamics 365 Finance is a part of an ERP and CRM combo software lineup, the software lacks some depth compared to other dedicated accounting software options.
Invoices & Estimates
Dynamics 365 Finance offers all essential invoice and estimate features a business could need plus plenty of automation options, from batch invoicing to automatic payment reminders.
Here’s a look at Dynamics 365 Finance’s invoicing and estimate features:
- Customizable invoice templates
- Recurring invoices
- Convert estimates to invoices
- Autoschedule invoices
- Batch invoices
- Contact management
- Invoice discounts
- International currencies
- Multilingual invoices
- Sales orders
- Sales receipts
- Default email messages
- Automatic payment reminders
- Invoice tracking
- Purchase orders
- Late fees and interest
Bookkeeping
With Microsoft Dynamics 365 Finance, you can opt for live bank feeds or import transactions manually. The software will automatically categorize everything for you; you just have to go in and approve the categories. Dynamics 365 Finance includes the following bookkeeping features:
- Expense tracking
- Live bank feeds
- Categorize expenses
- Import bank statements
- Cash flow analysis
- Project cost accrual
- Record vendor invoices
- Accounts payable
- Credit memos
- Check printing
- Bank reconciliation
- Journal entries
Contact Management
Dynamics 365 Finance’s contact management feature is well-organized. You can easily add all necessary contact information. When you click on a contact, you can see their outstanding balance and invoices, past invoices, payments, and statistics.
Here’s a look at Dynamics 365 Finance’s contact management features:
- Record and edit client contact information
- Custom tax rates
- Multilingual support
- Multicurrency support
- View outstanding invoices
- View contact history
- Set default client discounts
- Manage vendors
- Manage purchase orders
Inventory
Microsoft Dynamics 365 Finance has an incredibly complex and capable inventory system.
Here’s a look at Microsoft Dynamics 365 Finance’s inventory features:
- Sales forecaster
- Inventory tracking
- Inventory descriptions and images
- Set special prices/discounts
- Set low stock reminders
- Inventory reporting and statistics
Reporting & Budgeting
Microsoft Dynamics 365 Finance offers an impressive number of reports and forecasting features.
The software’s reporting features include:
- 45+ reports
- Sales forecasting
- Cash flow analysis
Tax Support
Microsoft Dynamics 365 Finance’s tax support features make it easy for your business to track transactions and manage sales tax.
Here’s a look at Dynamics 365 Finance’s tax support features:
- Set and edit sales tax
- Expense tracking
Dynamics 365 Finance Customer Service
| Microsoft Dynamics 365 For Financials Support | Availability |
|---|---|
| Phone Support | |
| Email Support | |
| Support Tickets | |
| Live Chat | |
| Dedicated Support Representative | |
| Knowledge Base or Help Center | |
| Videos & Tutorials | |
| Company Blog | |
| Social Media |
Dynamics 365 Finance offers premium help options, but these can be quite pricey. Maybe an enterprise business doesn’t mind paying $2,000 for support, but that is out of the question for most other businesses.
There are other free options available; however, the level of effectiveness varies. The company’s knowledgebase is challenging to use but is chock-full of information and has a powerful search feature. Otherwise, you’ll likely need to get in touch with a Microsoft Dynamics Partner near you.
Dynamics 365 Finance Integrations
Microsoft Dynamics 365 offers over 310 integrations. While the sheer number is impressive, the complete lack of payment gateways is incredibly troublesome (there is a PayPal integration, but only with Outlook).
Some of the integrations the company does offer include Zoho Invoice, Clover, Excel, and more.
Dynamics 365 Finance Reviews
The software boasts a high number of positive reviews and many users who love Microsoft Dynamics 365. The software receives 4.31/5 stars on Software Advice with over 4,300 reviews and 4.3/5 stars on Capterra with over 4,200 reviews.
Negative Dynamics 365 Finance Reviews & Complaints
- Too expensive
- Buggy and glitchy
- Poor support
Positive Dynamics 365 Finance Reviews
- Easy to use
- Tons of features
- Dynamics 365 integration
Is Dynamics 365 Finance Secure?
Microsoft offers strong security measures that keep your business’s data safe. Here’s a look at Microsoft Dynamics 365 Finance’s security features:
- 256-bit data encryption
- DDoS prevention
- Intrusion detection
- Physical security features
- Vulnerability tests
The Final Verdict: Is Dynamics 365 Finance Worth It?
| Microsoft Dynamics 365 For Financials Review Summary | |
|---|---|
| Choose If You Need |
|
Microsoft Dynamics 365 Finance’s application can be a huge benefit for your business as a standalone product. While the software is a bit on the basic end for accounting software, it more than makes up for that with its advanced ERP features.
The software is also still young and is updated quite often. According to Microsoft, the most recent updates are focused on improving the software’s core functionality and capabilities, which bodes very well for early adopters.
If you are interested in a different accounting solution, I recommend that mid-to-large-sized businesses look at Xero and enterprise-level businesses look at NetSuite ERP & SRP. Both of these companies have high-quality software and offer better accounting with more features.
Davina Ward
Expert Analyst & Reviewer
A New York native, Davina earned her BA in English from SUNY Geneseo in 2018. After graduating, she began her career as a freelance writing generalist before finding a niche writing about SaaS. Davina unironically enjoys testing and reviewing software on her free time but otherwise can be found oscillating between hobbies every few weeks or so — most recently, longboarding.
View Davina Ward's professional experience on LinkedIn.
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