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Mindbody Review

    Chris Motola
  • 98 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Chris Motola

Chris Motola

Expert Analyst & Reviewer at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.
Chris Motola
View Chris Motola's professional experience on LinkedIn.



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98 Comments

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    Robert D'Anis

    Organization Name: We Do IT Tech LLC

    Horrible sales and technical support. They can’t get anything right. I am the technical engineer for a company that owns SPAs and uses MindBody over the years I’ve had to work with MindBody many times. And every time so far, I have been very VERY disappointed. I love San Luis Obispo, but this company is giving it a bad name!AVOID THIS COMPANY ANY WAY YOU CAN!

    1
    • Organization Name: We Do IT Tech LLC
    Gayle

    Organization Name: G50 Culver City

    The WORST customer service. It has taken me six days and counting to sort out the problems I am having inreactivating Mindbody after having been closed for a year due to COVID. The app was never finished, I have paid them over $1000, and all I got is1 hour of training.

    1
    • Organization Name: G50 Culver City

    This comment refers to an earlier version of this review and may be outdated.

    John R

    Organization Name: FitPros

    We switched to EZFacility and have been much happier. Especially with their customer service. It is top notch! If you aren’t in need of the full set of features that EZ offers, we also checked out Pike13. Very friendly team as well. Hope this helps a bit. There are so many different softwares out there. It can be a challenge comparing them all.

    1
    • Organization Name: FitPros

    This comment refers to an earlier version of this review and may be outdated.

    Michelle

    Organization Name: Pilates South Bay

    Trust me, do not sign up for mindbody. I am a mindbody user for over 10 years and it’s been awful the whole time. You will click a button, save it and the system will completely ignore the fact that you made a change and the liability is on YOU. Their customer service is completely swamped, especially right now during Covid and if you email a problem you get an answer (eventually) from someone who may not know what they’re talking about. They also hold you captive in various ways so you can’t escape. Their credit card processing fees are outrageous- up to 8.5% is deducted from my sales! Don’t get involved, you’ll regret it.

    1
    • Organization Name: Pilates South Bay

    This comment refers to an earlier version of this review and may be outdated.

    GABE

    Organization Name: simple fit

    these comments are terrible, can anyone actually offer a better alternative instead of just complaining? Does anyone know of a better service for personal trainers?

    • Organization Name: simple fit

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Dinsmore

    Hi Gabe,

    We do offer a Booking Software Buyers Guide that has some recommendations in it. Feel free to check it out, and hopefully, others will respond to your question as well. Best of luck!

      This comment refers to an earlier version of this review and may be outdated.

      Valerie Schrader

      Organization Name: Infinity Aerial

      Horrible customer service! Aside from price gouging, under performing software and it not being user friendly during this pandemic they have found a way to be even more greedy with a ceo who prefers to make clients sign a 1 year contract in order to give us 2 months free even if all of us are making only 10-20% of what we used to make if we’re making anything. I was promised 2 months free without the contract yet never received it and all I was told to do was find ways to make money…what kind of business says that right now?!?

      1
      • Organization Name: Infinity Aerial

      This comment refers to an earlier version of this review and may be outdated.

      LJ

      Organization Name: Gentle Touch CT

      If I could leave a negative 1 review I would. I have been using MindBody for 5 years, and it’s pricey, their service is rude, if you get any at all, and they cannot seem to get the Google Calendar syncing feature to work consistently. In summary, terrible service, high cost, horrific customer service. If I didn’t have so much data in their system and could easily migrate to something else, I would!

      1
      • Organization Name: Gentle Touch CT

      This comment refers to an earlier version of this review and may be outdated.

      sacha

      Organization Name: IM Yoga

      Thanks for the reviews. Does any one have a better alternative?

      • Organization Name: IM Yoga

      This comment refers to an earlier version of this review and may be outdated.

      Owner

      Mindbody’s customer support is not only unresponsive and hard to reach, but also RUDE when they do finally respond. They demonstrate a lack of compassion and a willful ignorance in their responses to the frustrating user experience. They are constantly adding or changing features on the site, often in response to bugs with the existing features, some of which are discovered through client service requests, and then marketing the fixes as “new features,” and hiking prices. For example: their recent “upgrade” to their client search field is aggressively disruptive during class sign-in, with each character typed into the field popping up new lists of selection options, each of which includes excessive amounts of information and blocks the actual class sign in list on screen. They have been testing this new feature over the last several months and requesting feedback repeatedly — we have repeatedly told them no, it doesn’t work, it’s totally intrusive and blocks our class sign-in process, please do not ask us again, and no we don’t want it. Too bad. It’s suddenly been implemented, and it is TERRIBLE. On top of this frustration (which is dumped on us during our busiest season, on which we rely for the sustainability of our small business), the site crashed completely, with every attempt to use it prompting an error message to “refresh.” (Corrected by clearing the cache, but still.) We have REPEATEDLY told them their “improvement” does not work for us and we don’t want it. This may seem like a very small issue to feel so incredibly frustrated over, but it’s just one example of a litany of similar issues we’ve had over the years with MB, the worst of which, by the way, involve monthly billing capabilities–sometimes disrupting billing cycles completely and requiring us to bill manually, and sometimes resurrecting terminated accounts and BILLING them. You would think they would offer some kind of compensation to their clients for such grievous errors, and perhaps apologize? Nope. The response is more like ¯\_(ツ)_/¯ LOL. And then they hike your price when they fix the problem, and market the fix as a feature. The more features they add, the more buggy their site becomes, the more time we waste trying to fix our user experience and our client services, and the more the tone of MB’s so-called support response seems rude, bullying, self-congratulatory, and egotistical. They know they have a captive audience in clients like me who have been using them for years (since 2009 for us), who have SO. MUCH. data in their system that the thought of migrating to a better, friendlier, more accessible service provider is overwhelming at best, and is a serious risk to our business at worst. So we have remained, and it is garbage. If we were starting out new I would be going with something much simpler, and looking for a company that values their clients. At this point we are considering switching to paper files and cash only.

      1

        This comment refers to an earlier version of this review and may be outdated.

        jennifer

        Organization Name: skull shine yoga studios

        We are a new studio (although we have owned studios before and have been working in the yoga world for a combined 32 years). We have had a completely dismal experience with MindBody. It is very pricey for a system that glitches constantly, and is not user friendly. The real problem, though, is the customer service, or lack there of, I should say. We have had problem after problem and have tried over and over to get help, and literally they do not seem to care. In fact, at one point, they said that it was our fault, only to find out that actually it was indeed a coding issue.l. I would highly recommend using another vendor. We are in the process now of still trying to get help, to no avail. I have escalated the issue, and again, they do not care. We have spent about one hundred man hours dealing with this company, and the experience is still sub par, to say the least. Now I just want out of my contract. I would highly encourage others to think twice about signing on with MB.

        1
        • Organization Name: skull shine yoga studios

        This comment refers to an earlier version of this review and may be outdated.

        Michelle

        I belong to a gym that uses Mind Body to auto collect monthly fees. I can log onto my account & see my payments, & can change my credit card number on file etc. The gym keeps telling me that I have 2 open invoices, one for June & one for Aug, but in viewing my account…the payment is clearly there. Is it possible that Mind Body can be creating duplicate invoices in error. This happened to me with this same gym last year & I had to go digging around for old bank statements to prove to them that I was auto-billed & that the payment did go thru. I am looking a a screen shot of my account now & at the top I see a paid invoice number for JUN 15 & at the bottom of the screen I see an open Invoice for JUN 15 with a different ref#. I feel like I am doing alot of extra work for the gym manager & he keeps saying I owe 2 payments? I am thinking there are duplicate invoices in their system

          This comment refers to an earlier version of this review and may be outdated.

          Emily Hale

          Hi Michelle,

          That sounds really frustrating for you! I suspect that because you are able to view the correct information from your account on your end, it’s likely a record-keeping or some other communication issue on their end. I hope it gets resolved for you!

            This comment refers to an earlier version of this review and may be outdated.

            robin

            I could not edit my comment – I am paying $239 per month for Accelerate :/

              This comment refers to an earlier version of this review and may be outdated.

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