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North American Bancard

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North American Bancard Review

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Date Established
1992
Location
Troy, MI
Frank Kehl

Frank Kehl

Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. He enjoys reading, photography, hiking, and numerous other outdoor pursuits.
Frank Kehl



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110 Comments

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    Brenda

    Organization Name: Swells Auto Body LLC

    If only I could give 100 negative stars!!! This company is the absolute WORST!! They call and aggravate the daylights out of you until you listen to their pitch. Sounds like a great opportunity. BEWARE!!!! The machine they sent wouldn’t connect so I had to call my cable company to get my internet changed. We processed one transaction for $2,100 and was charged $28.01. I called for clarification for the charges. It took over a week to get a call back. They automatically assign you to a “premium” account, only to charge $14.95/month. Most of their fees were NOT disclosed during calls I received. Total sham of a company. I have, in writing, how they cancel your current company. TOTAL LIE. They email you a generic, type written letter to send your current company. I will make sure I tell all of our business associates to stay away from this company. CROOKS!!!!

    1
    • Organization Name: Swells Auto Body LLC

    This comment refers to an earlier version of this review and may be outdated.

    Christy R Sanzone

    Organization Name: JJ Industries of Conn., INC.

    Absolutely horrible company! I would never do business with them again! I have been trying to cancel my account since 10/24/18 and it is 5/8/20. I can cancel but with lots of fees and they conveniently don’t get back to me until our contract has been auto renewed. I originally wanted to cancel because the portal I had to use was not as good as my previous portal. I would advise anyone looking at using them, that unless you plan to be with them for the rest of your existence, then don’t sign their contracts!!

    • Organization Name: JJ Industries of Conn., INC.

    This comment refers to an earlier version of this review and may be outdated.

    brandi

    Absolutely, the worst. I’ve been fighting with them for over a week trying to get my system to process credit cards, a week! At first they said it would take 2 days for it to update and start working again, 5 days later – still nothing. I’ve been on the phone with them for hours at a time, excuse after excuse. Now they want me to call the credit card companies (Visa, Master Card and American Express) and set up new accounts. Then everything is set up and working on their side, it’s their sister company that has caused the problem. Or, the account number was put in wrong, when I suggested they just put it in correctly (whatever that means) the guy said they can’t because that’s not how it works. Well, excuse me sir, but typically when you forget to put in the complete account number, you just go back and type in the correct number. Simple as that. And through all this nonsense I’m still not able to process a single credit card.

    1

      This comment refers to an earlier version of this review and may be outdated.

      tim shaw

      Organization Name: T&T's Auction

      MID2115842 TMS# 10885192 8 years i’ve been with this service and never a problem that took this long. 10 days an no analyst has looked at my bank statements yet, i continue to get the same excuse everyday i call for an update, on 11/13, 11/14 and 11/15. I was told on 11/14 an even assured i would have an update on 11/15. still nothing just the same excuses i cannot be in business with a company that continues to do this. i will post this complaint daily on every social media page, review site, blog, news, bbb, anything until i receive a phone call, an apology and my funds, I will not process another payment with you folks. -T. Shaw

      1
      • Organization Name: T&T's Auction

      This comment refers to an earlier version of this review and may be outdated.

      Kina

      I was transferred as a customer to North American Bancard through CareCredit. They have the worst customer service. I called 5 times in 10 days to resolve one issue, getting into their portal. After several hours on the phone trying to resolve my issue. The tech services consultant, Floyd, told me he cant see everything on their end to alter a communication email setting. The tech staff is not properly trained to resolve issues. The portal is not easy to pull detailed reports or information. The information about the credit card processing fees is complex. After several hours on the phone and time wasted, I am ready to give up and move to another merchant services provider. If you are looking for a good merchant services provider, I would not recommend this company. If I could give them zero stars, I would.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Sergio DeCesare

        Organization Name: Community Commerce Partners LLC

        Is there a -0- Start rating? Should be.I was introduced to this company by a independent agent and I felt I was done a disservice.Terribly run system for merchant processing.Firsty, they took almost 2 months to “approve” me Because I was a “consultant”. I never had more than a day for approval from any other company.2nd- their Virtual Terminal may be the worst terminal portal Ive ever seen.Difficult to maneuver, data was either unavailable or incomplete most of the time and invoicing was unwieldy.Lastly, the held funds for about 4 months with out warning or a legitimate reason why. No notification or any communication. At this point I would rather not even take CC payments then have to deal with a company like this again.My advice is NOT use an independent agent or broker for merchant services but go through your payroll company like Paychex or even through your bank.You re going to pay through the nose for processing no matter how you slice it, but at least you can get better service or attention

        1
        • Organization Name: Community Commerce Partners LLC

        This comment refers to an earlier version of this review and may be outdated.

        Henry Cadena

        Organization Name: Formyflex

        My company had the sour experience of dealing with North American credit card processing services and one of it’s agents: Sekure. Despite having offered them ALL preliminary information about our company’s background and 100% export sales activity, their poor experience to offer international card processing transactions resulted in unnecessary delays, excessive inquiries on int’l transactions and inadequate and/or inefficient procedures to properly validate our (merchant) impeccable record. The above conditions resulted in their unexpected decision to close our account only after 6 months of opening it–without justification, charge-back, customer complaint, or cause whatsoever. Even worst, they pushed their small letter policy about holding funds from pre-approved sales transactions for 180 days after closing our account. Their risk department has the worst human resource training, evidnece of this was a call from one of their representatives who had absolutely no experience in dealing with int’l (only) businesses. Worst customer service experience my business have had In our 25 years history.

        1
        • Organization Name: Formyflex

        This comment refers to an earlier version of this review and may be outdated.

        WHITNEY S

        Organization Name: fashion nails and spa

        North American Bancard is a rip-off. Don’t ever sign up with North American Bancard. The two Man are Horrible, They were stolen our terminal. We were paying incredibly high fees, fees that were undisclosed (such as non-compliance fees) and statements that were impossible to understand. The industry as a whole is about as shady as it gets by completely baffling people with their idiotic interchange fees, discount fees, minimum transaction fees, it’s complete chaos and that’s what they want. Since you don’t understand it, they charge what they want to charge, increase the fees when they see fit. It’s incredible! We tried to cancel their services, sent back their credit card machines and they continued to charge us fees (i.e non-compliance, minimum transaction, machine lease) for over a year!! Their explanation was that we didn’t cancel our contract in writing even though we notified our account rep to close our account. I guess it’s a legal way to steal from people. Stay away from North American Bancard!!!!!!!!!

        • Organization Name: fashion nails and spa

        This comment refers to an earlier version of this review and may be outdated.

        Firmen Coblentz

        Organization Name: Coblentz Equipment LTD

        THE SAME HORRIBLE EXPERIENCE !!! THEY ARE DAY LIGHT THIEVES!! RUN AND SUE THEM!! NO PROMISE EVER KEPT FROM NORTH AMERICAN BANK CARD!!

        • Organization Name: Coblentz Equipment LTD

        This comment refers to an earlier version of this review and may be outdated.

        Barbara Morejon

        Organization Name: ECO NATURAL

        This is one of the worst experiences ever. Customer service it’s clueless. Supervisor??? Manager??? I had a transaction rejected by my bank back to the credit card vendedor North American Bancard and they cannot find the money. They don’t know what to do but research it’s been a month and still I’m tossed from one extension to another no answer no clue. Aren’t bank regulated by the federal government? This is wrong using small business money with such disrespect.

        • Organization Name: ECO NATURAL

        This comment refers to an earlier version of this review and may be outdated.

        Kavin Nguyen

        Organization Name: fashion nails and spa

        Hello.

        How are you?

        Please help me how to get out or cancel from North American Bancard.

        Thank you.

        • Organization Name: fashion nails and spa

        This comment refers to an earlier version of this review and may be outdated.

        brian do

        Organization Name: Elegant Salon

        Hello Kavin,
        Hope you were able to cancel the service with NAB by now. If you still stuck with their service, please email me and I will walk you through.
        W/r
        Brian

        • Organization Name: Elegant Salon

        This comment refers to an earlier version of this review and may be outdated.

        Dan Levesque

        Organization Name: Danephanie Enterprises, LLC

        Don’t use this company unless you’re OK with being ripped off. We sold our company and this bank would not close our account unless we gave them $525! Or we could keep the account open (even though we no longer have a business) and they would charge us $30/month for the next 18 months! Classic big bank taking advantage of a small company. What a joke; run from this company!

        1
        • Organization Name: Danephanie Enterprises, LLC

        This comment refers to an earlier version of this review and may be outdated.

        Jeff Segur

        Organization Name: Segur Automotive and Performance

        These guys are horrible. Every day around 4pm. you cant process. it can literally take 15 or 20 tries. For a period of time I was blaming my phone company, but after trying for 25 min today, I called the number on my machine and as soon as it answered it hung up immediately several times in a row. i got a different number online and after a long hold wait someone answered and said that they were aware of the issue and when it happens I should wait an hour and reboot my machine and try again. WHAT? Do these people think customers are going to just chill and hang out for a couple hours so that they can maybe buy something. I am so done with this outfit.Jeff segur

        1
        • Organization Name: Segur Automotive and Performance

        This comment refers to an earlier version of this review and may be outdated.

        Jeff Segur

        Organization Name: Segurs Auto

        Update: After several phone conversations with North American. We did begin processing over the internet as opposed to dedicated line. Be aware that this greatly increases tour PCI compliance requirements if you don’t have a dedicated service just for processing. But it has speeded up processing greatly. If you are only using a phone line for processing, it is painful. It just got to the point that for the good of the business, and our customers sanity, we had to process via internet.

        • Organization Name: Segurs Auto

        This comment refers to an earlier version of this review and may be outdated.

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