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OrderCup Review

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OrderCup Review

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Date Established
2009
Location
Rancho Santa Margarita, CA

Overview

Cups come in a lot of different varieties. Big, small, plastic, ceramic –no matter their physical properties, they all serve the same purpose and have the same basic shape. The world of online shipping and order management software is somewhat analogous to this. You’ve got a lot of different shipping software programs that ultimately do the same task. Are some better than others? Sure, but it’s sometimes hard to tell the difference at first glance. With that in mind, I’d like to discuss a solution called OrderCup.

OrderCup was one of the first applications of its kind. Designed to take the hassle out of order fulfillment, this software has an easy-to-use interface that integrates with multiple shipping carriers and sales channels. Users get discounted USPS shipping rates without needing a Stamps.com or Endicia account, and the software has tons of value-added services, like discounted shipping insurance, returns processing, and free address verification.

The product is developed by Kuberas, Inc, which launched the brand in 2009. Kuberas is based in Rancho Santa Margarita, CA with offices in India and the UK. If you’re interested in going a little deeper, make yourself some coffee or tea, pour it into your favorite beverage container, and keep reading. Check out our shipping software comparison chart to see your other options.

Quickly compare your shipping software options
ServicePricingBusiness SizeEase of UseNext Steps

Free - $99/monthSmall to MediumVery EasySign Up

$25 - $145/monthlySmall to MediumVery EasySign Up

$39 - $499/monthlySmall to LargeVery EasySign Up

$15.99/monthlySmallEasySign Up

Pricing

OrderCup fits many-sized businesses by offering five pricing tiers, which it seems to have named after Starbucks’s drink sizes. Each step up in pricing lets you integrate more sales channels and ship more orders.

Short: $20/Month

  • 1 Sales Channel
  • 500 Shipments/Month
  • 1 User
  • No Custom Templates
  • No Security Or Administration
  • Standard Customer Support

Tall: $40/Month

  • 2 Sales Channels
  • 1,500 Shipments/Month
  • 2 Users
  • Custom Templates
  • Security & Administration
  • Standard Customer Support

Grande: $60/Month

  • 3 Sales Channels
  • 3,000 Shipments/Month
  • 3 Users
  • Custom Templates
  • Security & Administration
  • Standard Customer Support

Venti: $90/Month

  • 5 Sales Channels
  • 6,000 Shipments/Month
  • 5 Users
  • Custom Templates
  • Security & Administration
  • Standard Customer Support

Trenta: $180/Month

  • Unlimited Sales Channels
  • 12,000 Shipments/Month
  • 12 Users
  • Custom Templates
  • Security & Administration
  • Premium Customer Support

OrderCup provides a free 30-day trial, no credit card required. You can cancel your account or move up or down the pricing levels at any time.

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Web-Based Or Locally Installed

This software is web-based.

Hardware & Software Requirements

All that’s required is an Internet connection and a web browser.

OrderCup works with most USB scales and scanners. You can also use most laser and inkjet printers, as well as thermal printers that support the EPL2 and ZPLII formats.

Ease Of Use

Like many web-hosted software solutions, OrderCup offers prospective clients a free 30-day trial of the system. You’ll need to connect OrderCup to your eCommerce platform in order to start your trial. Enter your store’s platform and admin URL, along with a bit of basic contact information, and you’ll be sent an email with a link to log in to your new software. You can keep your credit card safely in your wallet. You won’t need it until you go to integrate your shipping carriers.

Once you’ve completed setup, you’ll have full access to your dashboard.

Your orders will transfer over quickly and automatically from your online store(s). I clicked “Fetch” at the top to have Ordoro import new orders as I created them.

From there, you can select and order and begin processing. Here’s what your order processing page looks like:

You can also schedule UPS and FedEx pickups from your admin. I was able to create a pickup in just minutes.

On the whole, I found OrderCup’s dashboard easy to navigate and learn. I can see OrderCup’s dashboard smoothly integrating into a business’s workflow after the initial learning curve.

Try it out for yourself by signing up for a risk-free 30-day trial.

Features

OrderCup lets you create shipping labels, packing slips, and invoices for both individual and batch shipments. Here are the key features OrderCup lists on their website:

  • Global Shipping: Integrate with shipping carriers worldwide, including Canada Post and regional carriers across Europe, Asia, and Australia.
  • Multi-Channel & Multi-Carrier: Sync your sales channels using direct integrations with major eCommerce platforms, marketplaces, and shipping carriers. Use CSV files to upload orders from sales channels that OrderCup doesn’t support.
  • Discounted Shipping: OrderCup has organized arrangements with USPS, DHL, UK Mail, DX and others to offer discounted shipping rates. Other discounts include discounted shipping insurance, free pickups, free supplies, and free global address verification.
  • Shipping Automation: Set up shipping and insurance rules to automate order processing.
  • Returns Management: OrderCup includes support for both emailed return labels and printed return labels, which you can include in your shipments.
  • Hardware Support: OrderCup supports a number of leading printers, scales, and scanners.

I think OrderCup sells itself short when it comes to the feature list above. Here are a few more features I discovered as I tested the software with my free trial:

  • Bulk Import: Sync with your sales channels to automatically import orders and products, or use CSV files to bulk import orders.
  • Create Manual Shipment: Create shipments in your admin panel.
  • Schedule Shipment Pickup: Schedule pickups from FedEx or UPS.
  • Batch Print Shipping Labels and Packing Slips: Keep up with orders by printing hundreds of labels and invoiced at a time.
  • Customer Management: View customers’ past and pending orders.
  • Warehouse Management: Add information about your warehouses and assign select products to warehouses.

Reports

OrderCup provides reporting features in the dashboard. Here are the available reporting options:

  • Sales
    • Top Selling Items
  • Shipments
    • Shipments Report
    • Shipping Costs Report
    • Daily Shipments Export
    • Shipments By Users
  • Orders
    • Orders List Report
    • Orders Report
  • Manifest
    • USPS Scan Form
    • Reprint Last SCAN Form
  • Billing
    • Account Billing Report

Integrations & Add-Ons

OrderCup has 33 integrations for eCommerce software, shipping carriers, and online marketplaces. You can also manage orders from non-supported marketplaces by importing CSV files. Take a look at a few of these integrated solutions below:

  • Shipping
    • USPS
    • FedEx
    • UPS
    • DHL
    • FedEx International
    • UPS International
    • Canada Post
    • Purolator
    • Amazon Seller Fulfilled Prime
  • Sales Channels
    • Amazon
    • Shopify
    • eBay
    • Bigcommerce
    • Magento
    • WooCommerce
    • Volusion
    • Lightspeed
    • Walmart
    • Etsy
    • 3DCart
    • PrestaShop
    • Yahoo Stores
    • Spree Commerce
  • Other
    • Chargebee
    • InsureShip
    • Endicia
    • PayPal

Customer Service & Technical Support

OrderCup has two support tiers: standard and premium. The standard tier gets you chat and email support, which is based on a ticket creation system. You’ll also have access to a web support portal, a knowledge base, screen sharing, and outbound telephone support.

Premium support allows you to bypass the ticket system and talk to someone whenever you have an issue (as long as it’s during business hours). Premium support includes toll-free telephone support and priority response. This option is only included on the Trenta plan. Other customers have the option to add this service on for $50/month or $500/year.

My experience with the support team was very positive. I got prompt responses to all my inquiries, and the agents were friendly and well spoken.

Here’s a quick list of all the support options available:

  • Email/Support Ticket
  • Web Portal
  • Knowledge Base
  • Community Forum
  • Videos
  • Live Chat
  • Support Hours
    • North America: Every day, 7am – 6pm PST
    • Europe: Every day, 7am – 6pm GMT
  • Phone Support

In addition, initial setup support and consultation is available for $150. You get up to one hour of consultation and setup for your stores, carriers, and printers.

Negative Reviews & Complaints

There aren’t a lot of reviews for OrderCup online, and I had trouble finding any recent complaints. The few customer comments I did find were listed on the OrderCup’s application pages in BigCommerce and Shopify’s marketplaces, and they were all overwhelmingly positive. So, here is the only issue I had with the software:

  • A Bit Simpler Than Some Options: While OrderCup has plenty of features to fit the needs of most merchants, they do not seem to offer as many bells and whistles as some of their competitors. However, it could be that they just don’t flaunt these features as much as other software companies.

Positive Reviews & Testimonials

OrderCup has gotten a lot of praise from the online community over the past several years. Review pages feature almost exclusively 4- and 5-star reviews. Here’s what customers talk about most often:

  • Easy To Use: OrderCup simplifies shipping by providing merchants with easy-to-use software. Merchants love how quickly they were able to learn the software and how well the software does its job.
  • Responsive Customer Support: Customers’ favorite part of OrderCup by far is customer support. OrderCart’s support team is responsive and patient, often spending up to an hour on the phone with clients to make sure everything is set up properly.
  • Good for Canadian Shipping: Canadian merchants and merchants who ship to Canada are equally grateful for OrderCart’s support of Canadian shipping carriers.
  • Good Price: OrderCup’s plans are reasonably priced for businesses of many sizes. If you factor in the discounts that OrderCart provides, plans are even cheaper.

Security

OrderCup’s software is protected by HTTPS encryption.

Final Verdict

I’m glad to see OrderCup closing the gap between itself and its major competitors. It’s a good product with very loyal customers. That loyalty was probably won through their customer service department, which should inspire confidence in anyone who wants to give this software a try. OrderCup earns a glowing 4.5-star rating. I think it’ll be a great fit for many companies.

So that’s it. If tech reviews were beverages, then we’d be slurping at the bottom of this one. Please let us know if you have anything to add via the comment section below. Until next time, folks.

Check out our shipping software comparison chart to see your other options.

ServicePricingBusiness SizeEase of UseNext Steps

Free - $99/monthSmall to MediumVery EasySign Up

$25 - $145/monthlySmall to MediumVery EasySign Up

$39 - $499/monthlySmall to LargeVery EasySign Up

$15.99/monthlySmallEasySign Up
Liz Hull

Liz Hull

Liz Hull is an eCommerce Writer for Merchant Maverick. In her two years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.
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