Ordyx POS Review
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- Date Established
- 2003
- Location
- Boca Raton, Florida
Pros
- A wealth of integrations
- Affordable pricing options
- Strong online ordering functions
- Built-in loyalty
Cons
- Glitchy software
- Unresponsive customer service
- Lack of purchase ordering
Overview
A popular joke in movies and TV shows over the past few years has been that no one truly understands the cloud. We rely on it, send information to it, and entrust it with important functions, but when asked to describe how it functions, many of us are at a comedic loss for words. Clearly, we could all benefit from having someone from Ordyx around. This company has ‘understood’ the cloud for over a decade, claiming to be the first cloud-based POS system in the United States.
The POS is designed to give each client exactly what he or she wants. What’s more, in the restaurant industry, it is designed to keep servers with their customers, cutting down on unnecessary trips back to the station or the kitchen. Ordyx boasts most of the features you would expect from a competitive system that is used all over the globe, but where it stands out is in its sheer number of integrations. Ordyx pairs with scores of other programs, some specific to the beer and wine industry, others to the hotel industry, and others designed for reporting and accounting. If a client has a request for an additional feature or integration, it is sent to Ordyx’s developers and made available quickly. (As an example, a company which sells pizza off its boat in the islands wanted to be able to keep tabs on the weather to track approaching storms. Ordyx added an optional weather app directly to its dashboard; multiple clients with businesses that operate outdoors now use it.)
There are a few concerns, however. The system lacks a purchase ordering mechanism, and there are enough negative reviews about its customer service to be a bit of a red flag. I’d suggest signing up for a demo if you’ve done your research and have Ordyx as one of your finalists.
This program’s adaptability makes it a solid choice for a variety of industries, particularly in the hospitality industry. Read on for more information about Ordyx.
We've done in-depth testing of each and confidently recommend them.
Table of Contents
Pricing
Ordyx has a simple pricing structure with no contract necessary and no yearly fees. It also has enterprise options available for multiple locations. There are two plans that can be purchased monthly:
Lite: $49.99 Per Month
- Additional terminals for $17 a month with a maximum of two
- Delivery, gift, and loyalty programs available for $20 a month
- Two remote printers
- Staff management (maximum of 10 employees)
- Unlimited menus
- Unlimited 24/7 support
- SMS alerts
- Offline mode
- Credit card processing
- Automatic upgrades
- Daily backups
- Enterprise-ready
- Table layout
- Five integrations
- iOS compatible
- Back office access
- QuickBooks integration
- Inventory
- Time and attendance
Premium: $59.99 Per Month
- Unlimited additional terminals for $17 a month
- Deliver, gift, and loyalty programs available for $20 a month
- Unlimited remote printers
- Staff management for unlimited employees
- Menus (unlimited)
- 24/7 support
- SMS alerts
- Offline mode
- Credit card processing
- Automatic upgrades
- Daily backups
- Enterprise-ready
- Table layout
- Unlimited integrations
- iOS compatible
- Back office access
- QuickBooks integration
- Inventory ($10 a month)
- Time and attendance ($10 a month)
Cloud-Based Or Locally Installed
As mentioned, Ordyx claims to be the first cloud-based POS offered in the United States.
Specific Industry
Ordyx offers dozens of restaurant- and bar-specific integrations that make it particularly appropriate for bars or nightclubs. Most small to mid-sized restaurants, cafes, and food trucks could benefit from Ordyx. Ordyx also bills itself as ideal for the hotel or property management industry, and there are a few nice features that would support that claim.
Specific Size Of Business
Small, one-station businesses might get the most from Ordyx; the product is cost-effective if you don’t need many frills. However, Ordyx is also capable of handling multiple stations or franchises, so smaller hotels and retail shops and small to mid-sized restaurants would be a good fit as well.
Hardware & Operating System Requirements
Ordyx can work with a client’s existing hardware, but it also makes hardware available for purchase. The POS is built for Windows-based systems but also runs on iOS and now Android platforms.
Ease Of Use
Ordyx’s interface is fairly standard and easy to maneuver with a small amount of training. Tables are color-coded and easily distinguishable. Switching tickets from a bar to a table is as easy as dragging the order on the screen. Ticket splitting can be done in several different ways (by seat, by item, etc.) and easily separated on a visible ticket on the side of the screen. When scrolling through menu items while taking orders, modifiers pop up on separate screens, walking you through the process. The table layout is not the most visually appealing interface I’ve seen and can get a little confusing with a large number of tables. If you have any experience with restaurant POS systems, though, it’s intuitive. The back end appears a bit unwieldy at first glance when you’re in the manager’s mode. Once you sort out where to find features such as inventory, accounting, and reporting, some nice graphic elements make those raw numbers more easily digestible, especially if you’re familiar with Windows.
Features
Ordyx has most of the bells and whistles you would expect with an established POS system. It really hits a few areas hard, such as online ordering and loyalty, while skimping in a few other areas. I’ll try and highlight a handful of unique features below:
- Online Ordering: Ordyx has a nice system for placing orders online. The system can even handle future orders (for example, a customer could set a pick-up time for 4 PM, and the kitchen would know to start filling it at roughly 3:30).
- Order Histories: The back end of Ordyx can be accessed remotely and only by those who have the correct permissions. From there, orders are held in the system for five years for easy reviewing. Every transaction gets logged, and managers can see which employees are handing out discounts, voiding orders, utilizing gift cards, etc.
- Demo Mode: Like many other systems, Ordyx offers a demo mode, which is convenient for new employees or anyone needing to learn the system. Once enabled, the software operates like normal but nothing done in demo mode is saved and nothing can be altered or damaged.
- Reporting: Ordyx’s reports are fully customizable. More than 30 reports come standard with the POS. Managers, or those who grant permissions, can see reports by date, by food group, or even by comps. Sales histories can also be quickly accessed by date (or even down to the hour to easily track which times are busy or slow from day to day). Item counts are also conveniently displayed. A unique feature is that items sold can be viewed in a grid format which allows the kitchen to get a quick overview of inventory and history. The reports are logically laid out and easy to access. Visually, Ordyx has done a nice job with easily-digested graphs and spreadsheets.
- Employee Management: Ordyx has a few attractive features for both managers and employees. Employees can easily clock in or out, and permissions can be assigned in a matter of seconds. Managers can allow servers, bartenders, hosts, etc. to access different functions, and those permissions can be changed remotely as well if necessary. A feature that displays employee hours easily shows which workers are nearing or are in overtime. There is also a function for alerts that can inform individuals or stores about closures, item removals, or price changes to various items.
- Recipe Information: A button next to menu items gives a detailed description of all ingredients and can be customized for employees to memorize. If a customer needs to know whether an item is gluten-free or if a particular wine will pair well with an entrée, the server can retrieve the answer with a single click. Also, for bartenders, the button can provide a quick review of how to make each drink.
- Customer Loyalty: Ordyx has a built-in loyalty function. The database preserves customer information and can send out promotions for birthdays or alert customers if an item they’ve regularly purchased is going on sale. It’s possible to create gift cards through Ordyx, and the POS integrates with multiple gift card programs. It also integrates with Mailchimp, making it easy to set up email marketing campaigns for specific groups of customers. Checking individual loyalty points and benefits is also simple.
- Inventory: For an additional fee, you can keep track of your inventory counts in real-time and on any device with an internet connection. You can not create purchase orders within the system, however.
- Updates: Ordyx is continuously updating and adding features to its software, promising new updates at least once every two months. If one customer has requested a specific add-on from Ordyx’s developers, that feature becomes available for all of its clients.
Integrations & Add-Ons
Ordyx offers a wide variety of integrations — this is one of its biggest selling points. However, to take advantage of what’s offered, you’ll need to be subscribed to the Premium plan. Premium gives you unlimited access to integrations (as opposed to just five on the Lite plan). For the hotel industry, Ordyx pairs with:
- Frontdesk Anywhere
- Magpie Systems
- Roomkey
- Webrezpro
- Comtrol
Other integrations include:
- Mailchimp
- OpenTable
- Beer Saver
- HotSchedules
- MenuDrive
- Tidel
- Remote Eyes
- QuickBooks
- ADP
- Paycor
- Paychex
- Paymaster
Compatible Credit Card Processors
Options are plentiful on this front as well. Ordyx works with:
- Sacoa
- SwipeIt
- Repeat Rewards
- Valutec
- First Data
- Global Payments
- TSYS Merchant Solutions
- Worldpay
- Elavon
- Chase Paymentech
- Authorize.Net
- RedFin
- Encore
- Mercury
- Sterling Payment Technologies
- Mainstream
- Ingenico
- Verifone
- Pax
Customer Service & Support
- Support: Ordyx can be contacted via email or phone for basic information and also offers a 24/7/365 phone number for customer support. During a few calls, I generally received the answers I needed after a quick transfer or, in one case, via an email a few hours later. The support staff is friendly and knowledgeable, but they could probably beef up their first line of defense to customers.
- Social Media: Ordyx has a Twitter feed where they post somewhat frequently. There’s also a Facebook page that is up to date, linking to relevant articles and highlighting the company’s employees. There is also a link from the website to the company’s LinkedIn page.
- Demo: Ordyx offers a free demo which you can schedule via the website, and, in general, the company is eager to show off what it can do.
- Website: Ordyx’s site is sleek with some neat visuals. It is easy to navigate, but there is not quite as much information about the product as I would like.
User Reviews
Negative Reviews & Complaints
- Ease Of Use: There are a few complaints that the front-end elements aren’t easy to pick up, with some users describing “clunkiness.” One review claims that it is difficult to split tickets and that setting up quick updates for happy hours isn’t as easy as it should be. Another user claims the interface isn’t as responsive or quick as it should be, in their experience.
- Employee Management: One reviewer struggled with the inability to set permissions on their own.
- Difficulty Mastering Features: There were a few reviews that stated customers struggled with both tracking and entering inventory. A few other users struggled to access and read the system’s reports.
- Customer Service: This is where the bulk of the complaints come in. The biggest issues seem to stem from either a lack of responsiveness or a significant delay when problems arise. Calls are allegedly not returned, and complaints are shuffled around to multiple tech support individuals before problems are solved. Here is a typical complaint:
Customer support is severely lacking. Payment issues from Ordyx’ end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn’t help at all. All of the issue was caused by Ordyx, but I never got an apology. Several issues were beyond tech support’s means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.
Positive Reviews & Testimonials
- Affordability: A few reviewers appreciated the system’s cost-effectiveness, and the services they received for the money were excellent.
- Ease Of Use: A few other reviews praised Ordyx for how easy it was to pick up and how simple the interface was to use. Below is a review that is pretty representative of why people who are happy with the product enjoy it:
Easy to use, fast and with a very good technical support. We are using Ordyx for more than a year and it’s our third system since we open 8 years ago. Is the easiest to handle and we could base the system inhan Apple Mini what means no freezes or scares.
- Back-End Management: Multiple reviewers appreciated the number of reports that could be generated. One person specifically liked how easy it was to manage and train employees on the system.
Final Verdict
Ordyx is a fine system with a solid interface and functionality that is comparable to most other strong POS systems on the market. Its reporting is acceptable, and the ability to set highly specific permissions for individual employees or groups of employees makes for a secure and efficient system. While the price point is strong, Ordyx might not be quite as strong for quick or full-service restaurants as some of its competitors. However, its online ordering system is a highlight if that’s something your business is going to utilize heavily. Also, Ordyx can hold its own nicely in the hospitality business.
Where Ordyx really stands out, though, is in its integrations. Customers wanting to integrate with a specific or even obscure program that could help their business can simply ask for what they want, and, if possible, Ordyx will make it happen. The POS is flexible and updating constantly. While customer service has been a sticking point for several clients online, I had no issues during several interactions with the company and received quick responses to questions. If you’re looking for something specific or want a system that can work closely with your needs, Ordyx is worth a look.
We've done in-depth testing of each and confidently recommend them.
Matt Sherman
Point of sale writer at Merchant Maverick
Matt Sherman has been immersed in point of sale systems for over a year now. Previously, he spent 14 years in the newspaper industry, the majority of which was as the sports editor for a pair of weekly newspapers in suburban Portland, Oregon. He is a graduate of the University of Oregon where he majored in English because he knows where the money is. Matt is the father to a pair of energetic boys and can easily be distracted by Netflix, Amazon and HBO Go.
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To learn more about how we score our reviews, see our Point Of Sale (POS) Software Rating Criteria.
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