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PayTrace Gateway Review

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Chris Motola

Chris Motola

Expert Analyst & Reviewer: Payments & Finance at Merchant Maverick
An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. He has been cited in various industry publications, including Forbes Advisor, GoBankingRates, and Medium. Chris is a graduate of the University of Central Florida.



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8 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Eric

    Organization Name: Verato Group

    The service is getting slower and slower at delivering money that is charged into our account. Used to be the money would show up the next day after you charge a card. Now, it’s Friday and I still don’t have money we charged on Tuesday and it’s just taking longer and longer.We are looking for other alternatives.

    1
    • Organization Name: Verato Group

    This comment refers to an earlier version of this review and may be outdated.

    Jonathan Z Teague

    Organization Name: SOS Pools inc

    This company is a RIP off. I’ve cancelled three times and they continue charging me monthly. I’m going to report them to the BBB. There are way better merchant services.

    1
    • Organization Name: SOS Pools inc

    This comment refers to an earlier version of this review and may be outdated.

    Michael Netherton

    Organization Name: Responder PSE

    Paytrace DOES NOT have a direct integration with Magento no matter how much they claim they do. All they have is an API and they expect you to write your own integration. It completely defeats the purpose of using it for level 3 authorizations.

    1
    • Organization Name: Responder PSE

    This comment refers to an earlier version of this review and may be outdated.

    Al Weedman

    Organization Name: Neoliminal

    – If you have international customers, there’s no way to turn off the Address Verification check at the customer are credit card level. This means you need to go into the security section, manually turn it off, run the charge, and then turn it back on again. – The integration with Bill.com has a big issue. When a charge voids for the previous issue, the status is not reported back to Bill.com in the interface. As far as Bill.com thinks, the charge was successful. Once you figure it out during reconciliation, you need to get in contact with Bill.com and have them process a “Cosmetic Void” and then run the charge again using the previous method. Both Bill.com and Paytrace are aware of this issue due to my reporting, and don’t seem to have any inclination to fix it.

    1
    • Organization Name: Neoliminal

    This comment refers to an earlier version of this review and may be outdated.

    Ashok Tewani

    Organization Name: IBM

    Does paytrace accpept foreign currency transactions, like payments done in CAD, INR etc

    • Organization Name: IBM

    This comment refers to an earlier version of this review and may be outdated.

    Jessica Dinsmore

    Hi Ashok,

    Unfortunately we couldn’t find any mention of it on their website, and typically that is a feature worth mentioning! If you’d like to know for sure I’d suggest getting in touch with them directly. I hope that helps!

      This comment refers to an earlier version of this review and may be outdated.

      Terri Hawkins

      As a merchant services provider, my team has found PayTrace excellent in it’s delivery of great value, efficiency, and incredible B2B rate savings for our commercial clients. PayTrace is a great solution for our ecommerce, B2B back office, medical, and retail customers. PayTrace now has an EMV card reader certified for retail! PayTrace merchant and agent support and training is excellent, responsive, thorough and easily accessible. Even after hours, though there is no phone support, there is live email support. I have planned cutovers after hours and had all the prompt support I needed. Yes, with every organization there are glitches–like a lost email–but no show stoppers for me! They are a solid, stable, proven, workhorse gateway for our clients.

      5

        This comment refers to an earlier version of this review and may be outdated.

        Joseph Wagner

        Paytrace tech support is horrible. I am working with Jordan, who is apparently the only person who does tech support at Paytrace. We did not get notices that there was a mandatory upgrade in SSL (TSL 1.0 to 1.2) change coming. We are an e-commerce company, this is our lifeline. When it hit, we lost our ability to process orders on the website. Jordan made promises to help, this has been going for for three weeks. We now have the right people in place to get this done, and he has telling us he is too busy to help us. Three weeks, we have zero online sales now. He tells us that it would just be temporary, so we should just replace the website. Unbelievable. I am trying to find his superior, if there is anyone… My business is now in financial trouble because of this. He said it was an easy fix, but he will not tell us how to do it.

        1

          This comment refers to an earlier version of this review and may be outdated.

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