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ProjectManager.com Review

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ProjectManager.com Review

  • 8 comments
  • Updated on:
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Date Established
2008
Location
Auckland, New Zealand

Wesley Kriz

Writing from the Pacific Northwest (read: the Best Coast), Wesley graduated from George Fox University in 2014 with a degree in History, then again from George Fox in 2016 with a Masters of Arts in Teaching. He has been writing about project management for 2 years, and keeps a running list of wacky software brand names; seriously, it's wild out there



To learn more about how we score our reviews, see our Project Management Software Rating Criteria.
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8 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Keith Melanson

    Organization Name: GENERAL CONTRACTOR

    Wouldn’t recommend this to anyone that you care about!!!!!Their own documentation specifically shows there was 3 uses during the free trial, then no use for two months until I noticed they were charging me $264.39 per month. I went online to try and cancel the account but in the end had to call in to cancel. I have never received any receipts from Project Manager for either of the transactions they processed through my credit card. I only found out after seeing it on my bill after 2 billings. I’ve only every received 1 email from project manager and that was on the days I signed up for the free trial and a reply to my support request cancelling the account.Hiding a clause in the fine print of an agreement the company knows full well most people don’t read all the way through in any kind of thorough manner. They can full well see I have not used their product, outside of the free trial, yet they still feel the need to rip off their clients. To add to that they felt it was ok to charge me for 10 Users who, not one of them, ever used the system as stated on the evidence they provided my credit card company. I may have been playing around in their free trial period with several users but to charge me for 10 Users is ridiculous. I did try to have them understand my point of view and was replied with the standard “you should have read all of our fine print”A grand total of $526.78 on something that I never used……..guess ProjectManager.com needed my money more than I did.

    1
    • Organization Name: GENERAL CONTRACTOR
    Sally Levell

    This is not a good company – they charged me $250 on the expiration of a free trial even thought I contacted them on the same day. They should make their money by more honest means rather than preying on the mistakes of unwitting consumers. They may be legally entitled to do this by their misleading T&C’s which contradicts their front page advertising, but their morals are on the floor – shame on them!! I would not buy a product from a company like this.

    1
      Simon Jones

      I found the customer service to be slow and implacably opposed to resolving the problem that i had with them. Unfortunately, i did not see the automated notification (no record that it was received by my mail server) that i was ending my trial period and subsequently found that i was on the ‘team’ tariff at $200 per month even though i am a single person start up and it would be obvious from user patterns that i was not a team of up to 10 people. I would have been happy to pay for the single user tariff for the subsequent 7 months, acknowledging my mistake, but the customer service team simply cancelled my account, refused to send any evidence of the automated notification and told me that no refund was available in any circumstance. i am $1400 out of pocket for a service that i barely used.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Neo Man

        Bad Bad Bad Customer Service.No phone response, No email response. I was using projectmanger.com for a while. I was email to their support@projectmanager.com and leave message about cancelling my account. Buy they just ignore both message I left.

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          This comment refers to an earlier version of this review and may be outdated.

          Bdgr

          BEWARE of this company. Their automated subscription at the end of a free trial can bite you. I did NOT get a 5 day notice that my “free” trial was ending (as the article above indicates). First I knew of it, I saw the $75 charge on my credit card. This practice may not be illegal, but I personally regard it as unethical and sneaky. If they do that in the beginning, I can only imagine how they treat customers down the road.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Shannon Connery

            HORRIBLE customer service!!!!! Do NOT trust them one bit!!!

            1

              This comment refers to an earlier version of this review and may be outdated.

              Wesley Kriz

              I am so sorry for your bad experience! May I ask what happened for the sake of other users?

                This comment refers to an earlier version of this review and may be outdated.

                Xuhong Cao

                ProjectManager.com has very bad customer service, and it is very difficult to connect to their higher level managers for any major issues.

                I will not recommend this site for anyone, and will continue contact them to get my problem solved.

                  This comment refers to an earlier version of this review and may be outdated.

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