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ProPay Review

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ProPay Review

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Date Established
1997
Location
Lehi, UT
Rose Holman

Rose Holman

Writer
Rose Holman is a writer, blogger, and educator from Portland, OR with an MA in Teaching from Western Oregon University. She enjoys educating SMB owners about the complicated (and notoriously sketchy) world of payment processing. Since starting at Merchant Maverick in 2016, she has also added eCommerce software to her areas of expertise.
Rose Holman



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16 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Nella

    Organization Name: Healthy Happy You

    This company is HORRIBLE! I called in to cancel my account and get a refund. I was promised 2/3 of the amount I was charged. Instead of giving me a refund I was charged AGAIN. So in total I have lost about $50. I called them and they told me to call my bank. Their customer service is the WORST! This company totally scammed me.

    1
    • Organization Name: Healthy Happy You
    Z

    Organization Name: Mary Kay

    I have used Pro Pay due to my affiliation with another company for a little over a year now. Not only do I pay for an annual fee to use this service, but every time there is a transaction Pro Pay earns money from it. Recently, a customer made a purchase on my personal website and it went through Pro Pay for over $200.00. I shipped the products purchased to the customer and went on with my day. Over 10 days later, Pro Pay emails me letting me know that there is a charge back on my account from this customer that is disputing the transaction. So, basically, I got scammed by this customer, and Pro Pay instead of defending their customer (myself), is taking the money from my account to pay back the scammer. In addition, I end up losing tax and shipping expenses. There is no future for this company with such poor customer service. Please don’t waste your time and money, and use other similar companies that will fight to protect their customers from frauds like this. I also use other companies for my transactions, and I have been very pleased with them when a situation like this arises. Don’t use Pro Pay; and their customer service is terrible!!!

    1
    • Organization Name: Mary Kay
    Geri Hauser

    I have spent most of today trying to get this program up and running. talked to 3 different people. Every browser they suggestedd did not have the information in my account to add a pin number. What is this the browser didn’t recognize this program…is this a scam,,,,

      This comment refers to an earlier version of this review and may be outdated.

      Shannon e

      ZERO STARS-Terrible! Cheats! Ransomware ! I am a Mary Kay consultant and I had a returning customer. They have holds in both transactions due to their shifting reasons. One reason was because they thought I was splitting a transaction. The next time they said because they didn’t think it was a MK transaction-even though I sent documentation and told them to contact the customer!!So they say to chargeback …so what track down my customer, ask them to void the transaction and redo it? And lose a client!? Terrible business philosophy by this “company”STAY AWAY!!-use PAYPAL-way better

      1

        This comment refers to an earlier version of this review and may be outdated.

        Rick Lee

        someone by the name of Riley from risk department has big time attitude problem. Riley intentionally avoids calls, emails, etc. you can send his 50 emails perhaps he will returns you once and telling you that whether you like it or not, I can do whatever I want. Riley represents PRO PAY will hold your money indefinitely base upon his personal feeling. If I have a choice to give 0 for review and bad customer service, I will. Read my lip, do not ever ever deal with this company as they are complete LOSER and stop you from progressing your biz

        1

          This comment refers to an earlier version of this review and may be outdated.

          Edna

          I was very pleased with ProPay but only for TWO days. I ran into issues after that and when I called support to try to solve the issue, all I was told was “I don’t have that information.” I asked kindly to speak to someone who could but they didn’t have the option to do so. I am now left with less merchandise and no funds deposited to me for those merchandise purchased. Please read and take careful consideration before committing to ProPay. Then again if you do have questions they may not have the information you need. I would highly recommend another option to avoid similar or other issues.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Rick Lee

            cunning, arrogant, rude risk management person by the name of Riley is a total jerk. He managed risk very personal by wanting customer to kiss his ass or you never ever get your money back. Never will he replies your email. If you complain 100 times, perhaps he will email you once showing his bad attitude and threat against you. Pro Pay will hold your money indefinitely. If there is 0 rating for review, this company represented by Riley is a total LOSER, worst customer service in the industry!!!!!!!!!

            1

              This comment refers to an earlier version of this review and may be outdated.

              Peggy Craghead

              After signing up I didn’t like the CC reader because it needs to be charged, so I ended up not using the service at all. I was told I had 30 days to cancel so I tried to contact the woman who signed me up. She continually ignored me… meanwhile the company began changing ridiculous fees. So here I am 3 months later, The company has stolen $246 out of my bank account for a service I NEVER used and tried to cancel, and now they want to charge me an early termination fee because I shouldn’t have tried to cancel through the woman who signed me up, because she is an “independent contractor” so it doesn’t count??

              1

                This comment refers to an earlier version of this review and may be outdated.

                Lee Mo

                Please make a note that if you do cancel your account within 30 days, they will only give you a PARTIAL refund! You still will have to pay around $13-$15 regardless. I renewed needing to use their app for an event the same evening but the app was not working. The next day I called while customer service was open and after waiting 20 minutes on hold, they told me that I missed the fine print and chose the wrong type of account to renew, and they could only refund a portion of my money back. I am a tech savvy individual and it really surprises me that I somehow missed that, especially after search all over for a FAQ or instruction that could help me when I first realized the app wasn’t working. It also really infuriates me that I am forced to pay a fee because of my inability to catch the fine print. But the joke’s on me I guess and now I know better and will not be using this company again. They seem to be more interested in tricking their customers out of every penny they can, than satisfying them.

                2

                  This comment refers to an earlier version of this review and may be outdated.

                  Sam Howlett

                  Great information. Keep it simple and succinct. You have a great site for merchants and consumers. My Hat is off to you

                    This comment refers to an earlier version of this review and may be outdated.

                    Irene

                    Is Authorize.net a compatible gateway to Propay?

                      This comment refers to an earlier version of this review and may be outdated.

                      Chloe Bahal

                      Hi Irene,

                      It looks like Authorize.net is a compatible gateway to Propay. You can see more information here.

                        This comment refers to an earlier version of this review and may be outdated.

                        New Merchant

                        This should probably be updated to reflect that they are owned by PayPal now. At least I believe so. Also, the websites are no longer accurate.

                          This comment refers to an earlier version of this review and may be outdated.

                          Clay

                          Just wanted to clarify that ProPay is not owned by PayPal.

                            This comment refers to an earlier version of this review and may be outdated.

                            Clay

                            I am with ProPay’s PR firm. We are really appreciative of your review, however, there are a couple things we would like to correct.

                            –ProPay is actually a U.S. company with operations in Canada.

                            –ProPay does operate propayments.com, propaymentnetwork.com, however, propaycartlite.com is a site operated by a partner. ProPay CartLite is a 3rd party shopping cart created by Hosted Concepts. ProPay Cartlite provides a very easy way for merchants needing a shopping cart to integrate with a ProPay Merchant Account.

                            Thanks again for this review.

                              This comment refers to an earlier version of this review and may be outdated.

                              The Merchant Maverick

                              Thanks for the comment Clay. I went ahead and updated the review with your information. Feel free to contact me if you see anything else that’s out of order. 🙂

                                This comment refers to an earlier version of this review and may be outdated.

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                              Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.