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QuickBooks Desktop Pro 2020 Review

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QuickBooks Desktop Pro 2020 Review

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Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Date Established
1983
Location
Mountain View, CA
Chelsea Krause

Chelsea Krause

Content Strategist - Accounting & eCommerce
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
Chelsea Krause



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8 Comments

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    M Giles

    Organization Name: Startfoundations Ltd

    Used QB Pro for a number of years, sadly QB support is NON Existent, just check their website, NO Online Chat, No Tech Support e-mail or contact No, they rely on a community of unpaid NON QB evangelists.Had a recent error during a VAT submission, now QB has errased ALL the VAT filings, and NO way to recover data, thus, placing company in conflict with HMRC.Found an old email address for customer service, ALL e-mails ignored (Not Bounced) QB is placing company at risk with HMRC, time to find an alternative?Pity.

    1
    • Organization Name: Startfoundations Ltd
    Zenobia

    Purchased QuickBook Desktop Pro 2019 in December 2018 and have been having issues with it since. I tried to return it today but it was past the 60 days. It does not connect to my software which is compatible and it does not allow me to upload my bank transactions which it is suppose to do. Every time I call for support they refuse to help because they want me to pay more money for support. I would not have purchased the program if I knew I had to pay extra for support. It is a shame that after paying so much for the program they are refusing to offer phone support. It is wasted money because I refuse to continue to use something that gives me a headache every time.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Angie

      Organization Name: Metamora Golf & Country Club

      Horrible! Have had nothing but issues importing my files into the 2019 quick books. Have spend countless hours with tech support getting no where!!!!!

      1
      • Organization Name: Metamora Golf & Country Club

      This comment refers to an earlier version of this review and may be outdated.

      Ted Haines

      Organization Name: Sirius Creative Inc.

      I have been looking for an alternative to Quickbooks ever since I started using it, but never was able to find anything. I’ve never appreciated how they “sunset” needed features (like emailing invoices) in order to force you to rebuy their software. Or the way they force you to buy payroll subscriptions just to be able to download the most recent tax codes. They had a stranglehold on the market and bullied me into buying their software and payroll subscriptions year after year, for 20 years. I’ve finally cut the cord. I started using the online accounting software called Wave, and for my small business it’s been perfect! I highly recommend it over Quickbooks Pro. Best of all, I haven’t paid a cent for it. They have upgrade options, which I may use, but I’m doing everything I was doing in Quickbooks now for free. http://www.waveapps.com

      1
      • Organization Name: Sirius Creative Inc.

      This comment refers to an earlier version of this review and may be outdated.

      Rob

      Organization Name: Accounting Specialists

      QB 2018 freezes every time I try and reconcile an account. Going back to 2016. Not worth the time!

      1
      • Organization Name: Accounting Specialists

      This comment refers to an earlier version of this review and may be outdated.

      Sandy

      Organization Name: Rowland Concrete

      Our Accountant insisted we switch to Quick-books and it has been a disaster. We hate it. The nickle and dime you, do not answer questions. We are a construction company and we set up on Desktop Pro and we can not print or get T5018 a necessary government form. We are so disappointed.

      1
      • Organization Name: Rowland Concrete

      This comment refers to an earlier version of this review and may be outdated.

      Gregg Olson

      Intuit’s multi-user pricing and policies are shady. Here are few things they say which we’ve determined are not true.- they say you can’t use Pro if you want to have more than 3 simultaneous users- they say you can’t have more that 5 separate users with Premier and that you have to buy EnterpriseHere’s what does appear to be true for a Premier based multi user environment- you can have as many separate users as you want but only 5 can be logged in at the same time- some of the users can be Pro. They don’t all have to be Premier Here’s what they want you to believe- if you want to have 6 separate users you have to buy Enterprise regardless of whether all six are using QB simultaneously. We’ve determined this is not true.Here’s what we have determined.- you can have as many users as you want and run them in a Premier multi-user environment as long as only 5 are using it simultaneously. Not all of those users have to be Premier. Some can be Pro. We currently have 6 Premier users. For the version we used before this we had 3 Premiers and 3 Pros. You can buy a 5 user license for QB Premier for around $1250 street. If you want to add one more user, what Intuit wants you to do is pay another $1200 – $1500 street for that 6th user. You only need to do that if all six users need to be logged in at the same time. But what they will tell you is that you need to purchase the Enterprise 10 user license, and that 6 users are not supported with Premier even if no more than 5 are logged in at any one time. Again we’ve determined that this is not true. I would term that shady business practice at best.

      3

        This comment refers to an earlier version of this review and may be outdated.

        Sharon

        We upgraded in two different companies to the mandatory QuickBooks Pro 2016. In both case we previously had single user with shared files. When we upgraded we could no longer see it on the 2nd computer. When we called we were first told we needed to pay 69.99 for support. I argued that we should not have to pay support for an upgrade that they should help until it was running correctly. Then I was told that the new QuickBooks did not support sharing of files. I repeatedly asked to speak to a manager. Finally another person was put on the phone. Still not sure if she was a manager. I asked her why we should pay for support to fix the problem if their new version did not support sharing of files. I never really got an answer but did finally get a commitment that if they could not fix it 100% we would not be charged. We are waiting for someone to call us back for them to fix it. I still don’t understand if the program does not support why paying support would fix it. Every time we have had to call QuickBooks support for an issue that is their fault they want to charge. You end up on the phone with them for at least 2 hours.

        1

          This comment refers to an earlier version of this review and may be outdated.

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