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Redbooth Review

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Redbooth Review

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Date Established
2014
Location
Redwood City, California
Wesley Kriz

Wesley Kriz

Writing from the Pacific Northwest (read: the Best Coast), Wesley graduated from George Fox University in 2014 with a degree in History, then again from George Fox in 2016 with a Masters of Arts in Teaching. He has been writing about project management for 2 years, and keeps a running list of wacky software brand names; seriously, it's wild out there.



To learn more about how we score our reviews, see our Project Management Software Rating Criteria.
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10 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Stan Merryman

    Organization Name: InnerSpace Strategies Inc

    How long have you been a user and how do you back up the information on redbooth? You don’t, so keep that in mind on how long the system is used or what data you put in the system…

    Have you ever lost your password and had to use support to regain it? With redbooth and your an admin, forget it, your account is deleted and another admin in the group HAS to restore you. Redbooth support washes their hands of it and is no help.

    Extension support, forget it, “we are working on that” can last up to 6-8 months.

    • Organization Name: InnerSpace Strategies Inc
    Joseph Cutler

    We have been using Redbooth for 9 months now to manage our global marketing team and over 50 external contractors. We like the product a lot and have observed that Redbooth has very good support. We met Carlo, their new VP of support, and he has taken support and customer success to a very high, professional level, so previous reviews are likely no longer accurate. We highly recommend the product

    5

      This comment refers to an earlier version of this review and may be outdated.

      Broon

      Warning: NO supported file backup service. I have been using the pro account for several years. I just tried to leave redbooth and needed to download all my data. Though they currently offer a backup service for what they term as ‘Premium data backup’ with the business account. Quite unbelievably this does not include physical files. ( word docs, pdfs’ etc) . The only download solution they offer for your physical files is to login and download files per project one by one. ( I currently have over 1000 files in folders and sub folders) NOTE: When I first signed up to the service ( as the brand teambox) it had a dropbox synch backup service. This was removed when teambox was taken over by Redbooth. Redbooth replaced this time with a file archive service ( which I can still link to but it no longer works properly, though they are currently refusing to admit this ever even existed. ) The only other alternative currently offered was a heavily advertised feature for box.com / Enterprise app integration. ( another upgrade in cost ) QUOTE: ‘Once you’ve synced your accounts, all files will be migrated to Box and will no longer be stored in Redbooth. ‘The problem with this: Neither Box or Redbooth support this app, once you hit that button all files will be wiped from redbooth and you have no way of knowing if the backup will work. Who in there right mind would do this ? I have gone round in circles wasting so much time on email support, just hitting a wall of obstinance regarding this complete failure of service provision. There is no safe or sensible supported file backup service for this paid project management software. (unless you have time to download one by one….)My advice: Do not touch this company with a bargepole.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Wesley Kriz

        I am sorry for your troubles! Have you tried contacting Redbooth directly? Every interaction I have had with them has been extremely positive. They seem to want to make your experience as good as they can, so there might be something they can do.

          This comment refers to an earlier version of this review and may be outdated.

          Lizabeth

          Wesley’s review is spot. Redbooth is the best collaboration solution in the market. Comprehensive, easy to use, agile enough to be easily implemented for any project or business process and a great value. Redbooth has been a integral part of our operations for 2 years. We have a distributed team, working across many projects. Redbooth is the platform that allows to remain coordinated and productive. We manage our selves and collaborate with our clients using Redbooth. Every consultancy should use it

          5

            This comment refers to an earlier version of this review and may be outdated.

            Craig

            Redbooth as transformed our business development teams productivity and performance. Before Redbooth, we endured long staff mtgs that updated everyone on what happened leaving only minutes to discuss strategic and important topics. With Redooth, everyone knows status and state of everyone’s activity, we don’t need to sift through mountains of email. We now spend the vast majority of staff mtgs on how to drive the business forward rather than “wake driving”. We are much more productive and effective. Redbooth is an indispensable tool for us!

            5

              This comment refers to an earlier version of this review and may be outdated.

              Reuven Frank

              I would give this site a minus-1 stars, if possible.There is NO help, after two days of writing back and forth the company finally agreed to give me a tutorial at 8:30AM my time.They also expected ME to pay for the international call. On their “help” website, they say to click on the gear-icon, which doesn’t exist. They also say to click on a sub-menu of the notifications-icon, which doesn’t exist. It is only by luck that you can view whichever side of the page you wish.If this site existed in the USA I would report them to the BBB.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Julie Titterington

                I’m sorry about the problems you encountered – they may have had something to do with being international, as I have never encountered similar problems using the Redbooth website in the states.

                  This comment refers to an earlier version of this review and may be outdated.

                  Dan

                  Very poor customer service. There are multiple problems when trying to use the site and trying to get help is darn near impossible. The FAQ’s are seriously lacking and when I reached some guy named Josh, he said to send an e-mail to support and “they will get back to you in the next several days.” I explained my urgency, but he declined to help. I am the site administrator, and there is no help available either online or by phone.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Basil Trikatz

                    Great product. They have made changes in pricing (no free plan anymore, with starter package at $49/m when billed annually or $62.50 when month to month and up to 10 users: that means if you have 10 users is a better deal than other plans that charge about $30 per user). The biggest disadvantage is the task orientation and manual work related to keep updating and following up (in contrast with comindware or liquidplanner). Redbooth has also a timer integration that makes it a much desirable product. Other integrations are there and actually has probably the most integrations than any other project management software.

                    3

                      This comment refers to an earlier version of this review and may be outdated.

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