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Revention POS

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HungerRush Review (Formerly Revention POS)

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Erica Seppala

Erica Seppala

Erica is a writer based in Greenville, South Carolina. She is a graduate of Limestone College. Initially determined to be an accountant, she put away the calculator and picked up a laptop to pursue her dream of being a writer. Erica has spent the past 10 years writing blogs and articles for hundreds of private clients, and she loves sharing her love of research and the written word with everyone around her.



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5 Comments

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    Nuri E

    Organization Name: Wiseguy

    Hungerrush/Revention: 5 store 8yr customer. Never start with them otherwise you will get stuck with it like me. Still considering replacing it with Toast.The system has too many problems to list:-Credit Card Machine shows charges as Expried. They couldn’t fix-Online Ordering Platform doesn’t work, outdated. Most customers can’t order because their address won’t show in their google address platform-If you get serious issues with the system good luck waiting for high-tech(wait time can be 3 to 3 months) because their regular can’t handle that. -When the Revention team tells you ” our team working diligently to solve your problem” know that it’s a 6monhts to 1 year wait time.

    1
    • Organization Name: Wiseguy

    This comment refers to an earlier version of this review and may be outdated.

    Dee Dalal

    Organization Name: Canton Toarminas Pizza

    BIG Name…BUT NO Value. Small businesses …DO NOT fall for this system. It is a trap. Their sales team has NO value of customer after selling it. They make BIG commitments and claims failed to meet. They show you hungry howie as their customer BUT other large chain drop them because of their limitation of system, bugs in system and poor technology platform. Not sure how long even some of their customer will alst. After so many years they are in learning process. They show you savings in comparison but actual merchant fee will higher then you are paying. Their 50% online software module does not work. Their mobile app for reporting is just joke. you do not have a way to dive down and get details. first installation delay adn after installation it is almost three months they are not able to set up system the way you wanted even though they claim it is customizable. They will always look/ ask for money without even checking, for anythign you need even though it is part of your purchase package. i bought their system to save my time BUT for last three month i have to spend my own time to get issues resolved, show them bugs and limitations. Consult me if you have gone through similar or any other challenges after investing lot of money and time.

    1
    • Organization Name: Canton Toarminas Pizza

    This comment refers to an earlier version of this review and may be outdated.

    Garett Hunter Goodman

    Organization Name: how ya dough'n

    Hi I’m very close to signing on with Hunger Rush. I was hoping we could speak about the flaws you found with their system,

    • Organization Name: how ya dough'n

    This comment refers to an earlier version of this review and may be outdated.

    Aj fusco

    Organization Name: Master pizza

    Today I spent TWO HOURS on the phone with revention customer service and I’m writing to inform all customers or potential customers of this POS System that it was one of the most unpleasant experiences of my entire career. In just over 8 years in the food service industry I’ve dealt with several different POS systems and while we found the features of revention to be great before we purchased the system, I now would never recommend them to anyone. It’s not because they have an awful product. It is simply based on their lack of customer service. We pay a premium monthly fee for 24 hour customer service and can barely receive any help at all. If you try to call them outside of a 9am – 5pm window you are often faced with a need for their scheduling department (who takes a day to call you back) and then they set an appointment up with the “appropriate” technician to deal with the issues. If you get lucky and they actually call you when they are supposed to then maybe your issues will get resolved. Often they do not even call when they “have an appointment.” Last Thursday I called for an appointment and was told that I could have a configuration appointment scheduled for Friday at 2:30pm. The tech called me back at 4:30 pm on Friday at which point my dinner rush had already begun. I asked if I could reschedule the appointment for 2:30pm on the following Monday. Today is now the following Thursday and I still have yet to receive a call back. This is the beginning of my nightmares in regards to Revention customer service and if no one reaches out to me to resolve anything, I will be continuing this horror story for the world to read. So please, Revention, return my calls and resolve my issues. Thanks so much for taking the time to read this message.

    1
    • Organization Name: Master pizza

    This comment refers to an earlier version of this review and may be outdated.

    Kevin

    Organization Name: Peace of the Pie

    Aj, thanks for your take on Revention. Who did you use to replace them? I am looking at Speedline for my new Pizza shop and would appriciate any input. Thanks KC

    • Organization Name: Peace of the Pie

    This comment refers to an earlier version of this review and may be outdated.

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