Sage Business Cloud Accounting Review (Formerly Sage One)
- Date Established
- 1981
- Location
- Newcastle upon Tyne, United Kingdom
Pros
- Easy to use
- Modern UI
- Numerous automations
- Suited for UK users
- Numerous integrations
Cons
- No payroll
- Limited features
- Basic invoice templates
Overview
Sage Group was founded in the UK in the 1980’s. Since then, the company has moved into the US sector and launched dozens of business products, including Sage Business Cloud Accounting (formerly known as Sage One). Sage has a reputation for comprehensive locally-installed accounting software with quite the learning curve, so this cloud-based product is a nice change.
When we last reviewed the software, Sage Business Cloud Accounting was difficult to use, had limited features, and hardly any integrations. Today, the UI is beautiful and simple; the company has added features like inventory and invoice customizations and there are now 60+ integrations. The software also offers unlimited users.
There are still a few areas where the software could improve. Currently, there’s no time tracking, no project management, and no built-in payroll, any one of which could be a deal-breaker for some small businesses. But if you aren’t in need of these features and are looking for an easy-to-use software with advanced inventory and unlimited users at an affordable price, Sage Business Cloud Accounting could be right for you. Read on to learn more.
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Table of Contents
Pricing
Rating: Good
Sage Business Cloud offers two pricing plans. The software’s smaller plan is quite limited, but the larger plan is competitively priced. Payments are made monthly and you can cancel your subscription at any time. Sage Business Cloud offers a free 30-day trial with no credit card information required. Sage also often offers discounts on software so be sure to take advantage of any deals.
Sage Business Cloud Accounting Start
- $10/month
- Expense tracking
- Live bank feeds
- Contact management
- Sales tax
- 1 user
Sage Business Cloud Accounting
- $25/month
- Invoicing
- Estimates
- Expense tracking
- Live bank feeds
- Contact management
- Sales tax
- Reporting
- Inventory
- Cashflow forecasts
- Accounts payable
- Unlimited users
Cloud-Based Or Locally-Installed
Cloud-based. No downloads or installation required.
Hardware & Software Requirements
Rating: Excellent
As cloud-based software, Sage Business Cloud Accounting is compatible with nearly any device. The company recommends the most up-to-date internet browsers for the best user experience. There is also a Sage Accounting app for Apple devices (iOS 10.0+) and a Sage Invoices app for Androids (4.4+).
Specific Size Of Business
Sage Business Cloud Accounting is geared toward small to mid-sized businesses that do not need time tracking, project management, or built-in payroll. The software is particularly well-suited for UK users, although the company has recently made significant changes to improve the US version as well. The Accounting plan offers unlimited users with customizable user permissions.
Accounting Method
Rating: Fair
The Accounting Start plan only offers cash-basis accounting, while the Accounting plan offers the choice between cash-basis and accrual accounting.
Ease Of Use
Rating: Excellent
The last time we reviewed Sage Business Cloud Accounting, the UI was a bit difficult to navigate. Those days are long gone. Sage Business Cloud Accounting offers a beautiful, modern UI that is well-organized and easy to use. The software takes very little time to learn and there are plenty of built-in help options to assist you, including a thorough getting started guide.
Features
Rating: Fair
The Sage Business Cloud Accounting Start plan has a fairly limited number of features, while the Sage Business Cloud Accounting plan has a larger selection. Here’s a basic overview of the features available:
- Dashboard: Sage Business Cloud features a “Summary” instead of a dashboard. In the Accounting Start plan, important sales and expense information is shown on the Summary page, while the Accounting plan has four distinct summary pages for Sales, Expenses, Cash Flow Statement, and Cash Flow Forecast. Each summary features charts and graphs so you can easily view the important info about your business. The Cash Flow Forecast feature is a particularly nice touch and can help you predict how much cash you’ll have in the future.
- Invoicing (Accounting Plan Only): While Sage Business Cloud Accounting’s invoice templates are still pretty basic, there are now more customizations. You can add a logo, choose between 10 colors, and change the font/ and font size of all four invoice templates. You can invoice for products or services. You can print invoices or email them directly to customers. There are no recurring invoices, but you can duplicate a past invoice.
- Estimates (Accounting Plan Only): Sage Business Cloud Accounting actually differentiates between estimates and quotes, which is a nice feature. Both documents allow for default terms and conditions and can easily be converted to an invoice. The coolest part is that Sage automatically calculates your profit summary on your quote, so you can know exactly how much you’ll make on each sale.
- Contact Management: Sage Business Cloud has a great customer section where you can add traditional contact information as well as customer notes. You can create credit limits for each customer, add a default tax rate, set default pricing, and easily send customer statements. You can also store payment details directly within Sage. The Accounting plan adds vendor management as well.
- Expense Tracking: You can connect directly to your bank or manually import bank statements into the software. The software remembers past transaction categorizations, but you can’t set any actual bank rules. There is no duplicate transaction detection or automatic transaction matching. Note: Like most software using bank live feeds, Sage Business Cloud partners with Yodlee, which may violate some banks’ terms and conditions. Consult with your bank to see whether live bank feeds are a good choice for you.
- Bank Reconciliation: You can easily reconcile your bank accounts.
- Chart Of Accounts: Sage Business Cloud provides a comprehensive chart of accounts that can be customized as needed.
- Accounts Payable (Accounting Plan Only): It is very easy to add vendor bills in Sage Business Cloud Accounting, although it is less easy to see when these bills are due. You have to hunt down the due date, and there are no automatic reminders.
- Checks: You can print checks directly from Sage Business Cloud Accounting (a nice touch that you usually only see in programs like Xero and QuickBooks).
- Inventory (Accounting Plan Only): Before, Sage Business Cloud Accounting offered a basic items list. Now there’s a full-blown inventory feature. You can add inventory products, non-inventory products, and services. Sage Business Cloud Accounting has some of the most advanced inventory for an easy-to-use, cloud-based program. You can add detailed item information including a usual vendor, barcode, and location. It’s easy to set reorder points and low inventory reminders. The software also offers three different pricing levels, which is a unique and welcome addition.
- Reports (Accounting Plan Only): Sage Business Cloud Accounting offers 20+ reports. Sage covers all of the basic accounting reports and you can customize them as needed. You can mark certain reports as favorites and export reports via .csv or.pdf.
- Journal Entries: Sage Business Cloud Accounting makes it easy to create journal entries, though it’s difficult to adjust them once they’re created. You can add attachments to journal entries as well.
- Credit Notes: You can easily create credit notes.
- Packing Slips: The software supports packing slips.
- Analysis Types (Accounting Plan Only): Analysis Types are a way to track and categorize your data in Sage Business Cloud Accounting. This way, you can better understand your data and create more detailed reports.
- Default Email Messages: This time-saving feature allows you to set default email messages for invoices, estimates, quotes, credit notes, and more.
- Sales Tax: You can create unlimited sales tax rates in Sage Business Cloud Accounting. You can assign default sales tax rates to customers and products. In the past, the software automatically pulled sales tax rates from your customer’s address, so I was a little disappointed to see this feature gone (although the software does support an Avalara integration which does the same thing).
- Multi-Currency Support (Accounting Plan Only): Sage Business Cloud Accounting is compatible with 30+ currencies and uses live exchange rates.
- Importing/Exporting: You can import most information into Sage Business Cloud and can export data and reports via .csv and .pdf.
Customer Service & Support
Rating: Fair
Sage Business Cloud Accounting has great in-software help options, including a help center and live chat. The live chat reps are incredibly helpful and usually answer quickly. However, if you want to speak to an actual person, you’re out of luck. Sage Business Cloud Accounting no longer offers phone or email support, which is disappointing. In the past, users praised Sage’s customer support; now, negative support experiences are being reported more often. Despite these drawbacks, the help that is offered usually suffices.
Here are the ways you can contact Sage support:
- In-Software Support: There is an in-software chat feature. In my experience, chat representatives were prompt and helpful. You can also access the help center from directly within the software and leave feedback as well.
- Help Center: There is a help center with dozens of how-to articles.
- Community Forum: Sage Business Cloud Accounting has a community forum where you can access help articles and ask questions to fellow Sage users.
- Sage KnowledgeBase: The Sage KnowledgeBase allows you to search Sage’s resources and past customer inquiries.
- Sage City: Sage City is Sage’s community where you can see recent blogs, ask questions to fellow users, hear the latest Sage announcements, and more.
- Sage University: You can search for and purchase Sage training courses near you.
- YouTube: Sage does have a YouTube channel, although very few videos pertain to Sage Business Cloud Accounting. Instead, you’ll mostly find business advice and customer success stories.
- Sage Blog: While not specific to Sage Business Cloud Accounting, there is a Sage blog with tons of insightful small business advice and guidance.
- Social Media: Sage is active on Facebook, Twitter, LinkedIn, and Instagram.
User Review
Rating: Fair
Negative Reviews & Complaints
Sage Business Cloud reviews are a mix between positive and negative, although the negative seems to weigh a bit heavier. Here are some of the most common complaints about Sage Business Cloud Accounting:
- Mobile App Crashes: Reports of mobile app crashes abound. Android users, in particular, report bugs, crashes, and limited functionality.
- Poor Customer Service: A few people complain about Sage Business Cloud Accounting’s customer service. One of the issues users have is that Sage Business Cloud Accounting no longer offers phone support.
- Limited Features: Some users are disappointed in Sage Business Cloud Accounting’s features set and want the company to include more features. It is worth noting that Sage listened to these complaints and has since added inventory tracking.
Positive Reviews & Testimonials
While the company receives high ratings across most review sites, the positive reviews seem outnumbered by the negative, and many of the positive reviews have some con thrown in. The software receives 4/5 stars on Capterra (based on 139 ratings) and 6.8/10 stars on TrustRadius (based on 32 ratings). Here’s what users seem to enjoy about Sage Business Cloud Accounting:
- Good Customer Service: This is by far the most common praise of Sage Business Cloud Accounting. Users love the quick responses and helpful representatives.
- Mobility: Many users also like the mobility of Sage Business Cloud Accounting, especially in comparison to Sage’s other locally-installed accounting programs.
- Easy To Use: Many Sage Business Cloud Accounting customers also praise the software for being simple and easy to use.
Here’s what a few users are saying about Sage Business Cloud:
Generally speaking, I find this program easy-to-use and a cost-effective way for small businesses to do their accounting online or on the road.
Great software for handling clients account information from quoting, invoicing, payment tracking. You don’t have to be a rocket scientist to use this software. Everything is under one roof.
Tracking my expenses was hectic. However, now with Sage Business Cloud Accounting, I am able to track and even cut down on expenses.
Integrations & Add-Ons
Rating: Good
In the last year, Sage Business Cloud has doubled its integration offerings. The software went from supporting 30 integrations to over 65 integrations. There are still only three payment gateways. API is available for developers.
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Security
Rating: Fair
Sage Business Cloud Accounting is not very forthcoming with its security information — at least not for the US version of the product. There is no information on the site, but most reps can provide security details. Sage Business Cloud Accounting uses data encryption and multi-factor authentication to protect your data. Data is hosted by Amazon Web Services. Contact the company directly for more details.
Final Verdict
Previously, I had a hard time recommending Sage Business Cloud Accounting. It’s not that the software was ever bad, it was just that other options were much better. Now, Sage Business Cloud Accounting has finally moved up to the big leagues and can start competing with other cloud-based accounting options.
Sage Business Cloud Accounting offers improved invoicing and integrations, advanced inventory features, a cash flow forecast feature, and tons of automations. The UK version is particularly well-developed. Good reporting and customer service are also a plus. (Even though there’s phone support, the live chat is one of the most successful live chat supports I’ve seen.) The Accounting plan also offers unlimited users at an affordable cost.
However, while the software can now compete with other accounting products, this doesn’t mean it can necessarily win — not when it lacks time tracking, project management, and payroll. The Accounting Start plan is also very limited, and you’d get more bang for youandr buck from a free software like Wave. For small businesses that don’t need these features, the Accounting plan may still be worth looking into and the features it does offer might outweigh the cons for your business. I recommend taking the software for a spin with a free trial and comparing Sage Business Cloud Accounting to our other top-rated accounting solutions to find which software is right for you.
Chelsea Krause
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To learn more about how we score our reviews, see our Accounting Software Rating Criteria.
I’ve been using Sage Business Cloud Accounting for over a year now, in two small businesses. It’s functional in the sense that I have confidence in the analyses it presents. But the user experience is miserable. For example, say you’re going through the ledger ensuring that expenses are correctly categorized and sales tax is the right percentage. You select an item, edit it, and press ok. You may be dumped back to the ledger, if you’re lucky, but the order of entries will have changed, the filter criteria (e.g. “this quarter”) will have been reset, and so you are many clicks away from the list you thought you were working on. If you have the temerity to press “cancel” it’s even worse – you are likely (but not certain) to be dumped into the banking screen. This product needs a total navigation audit by someone who has a clue how it is used. When do I get to stop feeling like an early adopter with this? It’s nowhere near production-ready.
Organization Name: The Schools Trust
After trying to implement the software for 3 months, we dropped the towel. It really is a terrible product. Overly complex, riddled with bugs and impossibly hard to implement. I strongly recommend staying away. There are much better products out there.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: SF Disposal Queen
This software is just ok, but the customer service is horrible.
After a year using the software, they block our access even paying the subscription fee, with all our data. Their customer service never answers the phone call, when they answer or transfer because is not their problem or hang up the call. The unique way to talk to the support is via chat and they also never solve our problem, we end up working hard during two weeks with data recovery from the emails and PDF files, spending a lot of money and time to recover the data because they could not even provide the data in CSV format. Don’t subscribe to this software unless you love to take a risk and you may end up with a bankrupted company.
This comment refers to an earlier version of this review and may be outdated.
I have 2 licenses and this system gets worse, more problematic, and more ridiculous every year. I paid $370 for the software, the licence and a service program 12 months ago and that doesn’t include payroll codes. I do my payroll on line for free and then enter the data into my Sage Simply “Accounting Business Software”. Today I went to manually enter the data and the program like I have been for years and the software would not let me. When I called sage, they wanted me to purchase a service plan for $600!@#$ to allow me to MANUALLY ENTER PAYROLL DATA into the software I had already purchased!!! Sage was, in effect, holding my small business hostage until I paid the ransom. I could not enter legitimate data (that I came up with myself) until they got paid. This is rape, it is unfair and unprofessional, and the minute someone comes up with a business accounting program that isn’t concerned with unfairly bilking its customers out of every last penny, I will uninstall this ridiculous, poorly performing product and never look back. It cannot handle consignment, reports are clunky and difficult to manipulate, and having to pay to ask a question about one of its plethora of problems and bugs is the icing on a cake that tastes like something the dog did.
This comment refers to an earlier version of this review and may be outdated.
SageOne is terrible. While the underlying accounting principles are great. The user interface is abysmal. Tasks that were simple in both my previous and subsequent accounting packages are needlessly rigid. When you realise you have made a mistake you have to void and start all over again. The defaults on screens are terrible. In the previous 3 years of trading I had sent out 1 bad invoice. In 6 months with Sage I sent out lots. I am now with a different cloud-based package. My invoices are back to being accurate. Avoid at all costs. Oh, and when you want to leave there is no export function. (There used to be, but they removed it!) There is one backup system that they recommend (from Tick7) and it does not work.
This comment refers to an earlier version of this review and may be outdated.
Our system of bookkeeping is very complex and knowing this would be challenging I made certain that the sales rep looked at what we had (screensharing). My ‘coach’ had difficulty and kept promising we would be set up. Each time it did not happen he was clear that our bookkeeping was problematic for him. The last time he promised to contact me but did not communicate. I wrote a follow-up inquiry asking and I have had no response. It’s been three weeks. I am paying for a service but am treated with a passive aggressive way of just being dropped without being told. I am disappointed and having difficulty finding any contact information for a person in charge.
This comment refers to an earlier version of this review and may be outdated.