Sage Business Cloud Accounting Review (Formerly Sage One)

8 Comments

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LARRY DUBEAU May 16, 2022 at 10:33 am

Organization Name: Timmins Furniture Inc.

NO help for small business and have locked me out of MY program-I have paid for this product years ago and WHEN i decide I cannot afford this anymore I cannot even pay my employees? they ARE NOT helpful and simply extorting money from companies by NOT allowing them to even print paychecks for employees-I can do this manually but THEY will not allow it. Definitely NOT worth the amount they charge. UNHAPPY is an understatement

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• Organization Name: Timmins Furniture Inc.

This comment refers to an earlier version of this review and may be outdated.
GL Accounting and Tax Services January 6, 2022 at 11:32 am

Organization Name: GL Accounting and Tax Services

I began using AccPac BPI in 1990. That has since become Sage’s Canadian product. Somewhere in the early 2000’s I began using Peachtree (today Sage 50). I am an accountant and can remember when this company actually cared about user experience – NOT today. Today Customer Service is just a slogan. UX is inconsistent, “upgrades” introduce issues which Sage is unwilling to address, and support is a knowledge base, whether you search it or contact support where they guess which article comes closest and email it to you Good luck!!

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• Organization Name: GL Accounting and Tax Services

This comment refers to an earlier version of this review and may be outdated.
Andy Reynolds August 13, 2019 at 8:57 am

I’ve been using Sage Business Cloud Accounting for over a year now, in two small businesses. It’s functional in the sense that I have confidence in the analyses it presents. But the user experience is miserable. For example, say you’re going through the ledger ensuring that expenses are correctly categorized and sales tax is the right percentage. You select an item, edit it, and press ok. You may be dumped back to the ledger, if you’re lucky, but the order of entries will have changed, the filter criteria (e.g. “this quarter”) will have been reset, and so you are many clicks away from the list you thought you were working on. If you have the temerity to press “cancel” it’s even worse – you are likely (but not certain) to be dumped into the banking screen. This product needs a total navigation audit by someone who has a clue how it is used. When do I get to stop feeling like an early adopter with this? It’s nowhere near production-ready.

2

This comment refers to an earlier version of this review and may be outdated.
John Ordovas December 19, 2018 at 11:43 pm

Organization Name: The Schools Trust

After trying to implement the software for 3 months, we dropped the towel. It really is a terrible product. Overly complex, riddled with bugs and impossibly hard to implement. I strongly recommend staying away. There are much better products out there.

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• Organization Name: The Schools Trust

This comment refers to an earlier version of this review and may be outdated.
Wellington Souza August 15, 2018 at 12:32 am

Organization Name: SF Disposal Queen

This software is just ok, but the customer service is horrible.
After a year using the software, they block our access even paying the subscription fee, with all our data. Their customer service never answers the phone call, when they answer or transfer because is not their problem or hang up the call. The unique way to talk to the support is via chat and they also never solve our problem, we end up working hard during two weeks with data recovery from the emails and PDF files, spending a lot of money and time to recover the data because they could not even provide the data in CSV format. Don’t subscribe to this software unless you love to take a risk and you may end up with a bankrupted company.

• Organization Name: SF Disposal Queen

This comment refers to an earlier version of this review and may be outdated.
Shawn Kettner May 30, 2017 at 4:16 pm

I have 2 licenses and this system gets worse, more problematic, and more ridiculous every year. I paid $370 for the software, the licence and a service program 12 months ago and that doesn’t include payroll codes. I do my payroll on line for free and then enter the data into my Sage Simply “Accounting Business Software”. Today I went to manually enter the data and the program like I have been for years and the software would not let me. When I called sage, they wanted me to purchase a service plan for [email protected]#$ to allow me to MANUALLY ENTER PAYROLL DATA into the software I had already purchased!!! Sage was, in effect, holding my small business hostage until I paid the ransom. I could not enter legitimate data (that I came up with myself) until they got paid. This is rape, it is unfair and unprofessional, and the minute someone comes up with a business accounting program that isn’t concerned with unfairly bilking its customers out of every last penny, I will uninstall this ridiculous, poorly performing product and never look back. It cannot handle consignment, reports are clunky and difficult to manipulate, and having to pay to ask a question about one of its plethora of problems and bugs is the icing on a cake that tastes like something the dog did.

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This comment refers to an earlier version of this review and may be outdated.
John Dray October 1, 2016 at 6:25 am

SageOne is terrible. While the underlying accounting principles are great. The user interface is abysmal. Tasks that were simple in both my previous and subsequent accounting packages are needlessly rigid. When you realise you have made a mistake you have to void and start all over again. The defaults on screens are terrible. In the previous 3 years of trading I had sent out 1 bad invoice. In 6 months with Sage I sent out lots. I am now with a different cloud-based package. My invoices are back to being accurate. Avoid at all costs. Oh, and when you want to leave there is no export function. (There used to be, but they removed it!) There is one backup system that they recommend (from Tick7) and it does not work.

This comment refers to an earlier version of this review and may be outdated.
Rev Paul Beyerl February 21, 2016 at 2:53 am

Our system of bookkeeping is very complex and knowing this would be challenging I made certain that the sales rep looked at what we had (screensharing). My ‘coach’ had difficulty and kept promising we would be set up. Each time it did not happen he was clear that our bookkeeping was problematic for him. The last time he promised to contact me but did not communicate. I wrote a follow-up inquiry asking and I have had no response. It’s been three weeks. I am paying for a service but am treated with a passive aggressive way of just being dropped without being told. I am disappointed and having difficulty finding any contact information for a person in charge.

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This comment refers to an earlier version of this review and may be outdated.