Sage Business Cloud Accounting Review (Formerly Sage One)
Sage's cloud-based accounting software is simple to use and has some good features, but not all the ones you'd expect. Is it right for your business?
Sage Business Cloud Accounting

Total Rating | 3.5 |
---|---|
Pricing | Good |
Features | Fair |
Customer Service | Fair |
Integrations | Fair |
Reviews | Fair |
Accounting Method
Accrual & Cash BasisPricing
$10-$25/monthBusiness Size
Freelancers and small businesses with unlimited usersSage Business Cloud Accounting At A Glance
- Sage Business Cloud Accounting is easy-to-use cloud-based software that offers strong invoicing, advanced inventory, and 30+ integrations
- Although it covers the basics, Sage Business Cloud Accounting noticeably lacks project management, time tracking, and built-in payroll
- Plan pricing is competitive, and subscribing to the Sage Business Cloud Accounting Plan supports unlimited users at no additional cost
Pros
- Easy to use
- Modern UI
- Advanced inventory
- Suited for UK users
- Supports unlimited users
Cons
- No payroll
- Limited features
Table of Contents
- What Is Sage Business Cloud Accounting?
- Sage Business Cloud Accounting Pricing
- Is Sage Business Cloud Accounting Easy To Use?
- Sage Business Cloud Accounting Features
- Sage Business Cloud Accounting Customer Service
- Sage Business Cloud Accounting Integrations
- Sage Business Cloud Accounting Reviews
- Is Sage Business Cloud Accounting Secure?
- The Final Verdict: Is Sage Business Cloud Accounting Worth It?
- Sage Business Cloud Accounting FAQs
What Is Sage Business Cloud Accounting?
Businesses that prefer cloud-based accounting may like what Sage Business Cloud Accounting (formerly known as Sage One) offers, including the beautiful yet simple UI. The software also boasts features such as inventory and invoice customizations. Additionally, Sage Business Cloud Accounting supports unlimited users and has mobile apps for Android and iOS.
The downside is that there’s no time tracking, no project management, and no built-in payroll, any one of which could be a deal-breaker for some small businesses. But if you don’t need these features and are looking for easy-to-use software with advanced inventory and unlimited users at an affordable price, Sage Business Cloud Accounting could be right for you.
Read on to learn more.
Sage Business Cloud Accounting Pricing
Sage Business Cloud Accounting Plans | Price | When To Use |
---|---|---|
Sage Business Cloud Accounting Start | $10/month | If you need basic features for one user |
Sage Business Cloud Accounting | $25/month | If you need basic accounting features and inventory for unlimited users |
Sage Business Cloud offers two pricing plans. The software’s smaller plan is quite limited, but the larger plan is competitively priced. Payments are made monthly, and you can cancel your subscription anytime.
Sage Business Cloud offers a 30-day trial with no credit card information required. Sage also often offers discounts on software, so be sure to take advantage of any deals.
Sage Business Cloud Accounting Start
Sage Business Cloud Accounting Start is priced at $10/month and includes:
- Invoicing
- Expense tracking
- Live bank feeds
- Contact management
- Sales tax
- One user
Sage Business Cloud Accounting
The Sage Business Cloud Accounting plan is priced at $25/month and includes everything from Sage Business Cloud Accounting Start, plus:
- Estimates
- Quotes
- Reporting
- Inventory
- Cash flow forecasts
- Accounts payable
- Cash-basis and accrual accounting
- Unlimited users
Is Sage Business Cloud Accounting Easy To Use?
Sage Business Cloud Accounting offers a beautiful, modern UI that is well-organized and easy to use. The software takes very little time to learn, and there are plenty of built-in help options to assist you, including a thorough getting started guide.
Sage Business Cloud Accounting Features
Sage Business Cloud Accounting Features | Availability |
---|---|
Budgeting | |
Tax Support | |
Invoicing | |
Estimates | Accounting Plan only |
Client Portal | |
Contact Management | |
Expense Tracking | |
Bank Reconciliation | |
Chart Of Accounts | |
Accounts Payable | Accounting Plan only |
Inventory | Accounting Plan only |
Time Tracking | |
Project Management | |
Number Of Reports | 20+ |
The Sage Business Cloud Accounting Start plan has a fairly limited number of features, while the Sage Business Cloud Accounting plan has a larger selection. Still, the software notably lacks features you’d find with other software, such as project management, time tracking, and built-in payroll.
Here’s an overview of Sage Business Cloud’s available features.
Sage Business Cloud Accounting Customer Service
Sage Business Cloud Accounting Support | Availability |
---|---|
Phone Support | |
Email Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Representative | |
Knowledge Base or Help Center | |
Videos & Tutorials | |
Company Blog | |
Social Media |
Sage Business Cloud Accounting has great in-software help options, including a help center and live chat. The live chat reps are incredibly helpful and usually answer quickly. However, if you want to speak to an actual person, you’re out of luck. Sage Business Cloud Accounting no longer offers phone or email support.
In the past, users praised Sage’s customer support; now, negative support experiences are being reported more often. Despite these drawbacks, the help that is offered — including a help center, knowledgebase, and community forum — usually suffices.
Sage Business Cloud Accounting Integrations
Sage Business Cloud Accounting has 35 integrations. This accounting software has just three payment gateways. API is available for developers.
Sage Business Cloud Accounting Reviews
While the company receives high ratings across most review sites, the positive reviews seem outnumbered by the negative, and many of the positive reviews include some drawbacks. The software receives 4.1/5 stars on Capterra (based on 219 ratings) and 5.4/10 stars on TrustRadius (based on 45 ratings).
Negative Sage Business Cloud Accounting Reviews & Complaints
- Mobile app bugs
- No phone or email support
- Limited features
Positive Sage Business Cloud Accounting Reviews
- Good customer service
- Mobility
- Easy to use
Is Sage Business Cloud Accounting Secure?
Sage Business Cloud Accounting is not very forthcoming with its security information — at least not for the US version of the product. There is no information on the site, but most reps can provide security details. Here’s how Sage Business Cloud Accounting keeps your data secure:
- Data encryption
- Multifactor authentication
- Data hosted by Amazon Web Services
The Final Verdict: Is Sage Business Cloud Accounting Worth It?
Sage Business Cloud Accounting Review Summary | |
---|---|
Accounting Method | Accrual & Cash Basis |
Pricing | $10-$25/month |
Pricing | $10-$25/month |
Choose If You Need |
|
Sage Business Cloud Accounting offers strong invoicing, advanced inventory features, a cash flow forecast feature, and tons of automations. Solid reporting and a good live chat option are also worth noting. The Accounting plan also offers unlimited users at an affordable cost.
However, Sage Business Cloud Accounting lacks features you’d expect from accounting software, such as time tracking, project management, and payroll. The Accounting Start plan is also very limited, and you’d get more bang for your buck from free accounting and bookkeeping software such as Wave. For small businesses that don’t need these features, the Accounting plan may still be worth looking into, and the features it does offer might outweigh the cons for your business.
Take the software for a spin with a free trial to see if it’s right for you. If not, take a look at other easy accounting software to find your perfect match.
Sage Business Cloud Accounting FAQs
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Organization Name: Timmins Furniture Inc.
NO help for small business and have locked me out of MY program-I have paid for this product years ago and WHEN i decide I cannot afford this anymore I cannot even pay my employees? they ARE NOT helpful and simply extorting money from companies by NOT allowing them to even print paychecks for employees-I can do this manually but THEY will not allow it. Definitely NOT worth the amount they charge. UNHAPPY is an understatement
This comment refers to an earlier version of this review and may be outdated.
Organization Name: GL Accounting and Tax Services
I began using AccPac BPI in 1990. That has since become Sage’s Canadian product. Somewhere in the early 2000’s I began using Peachtree (today Sage 50). I am an accountant and can remember when this company actually cared about user experience – NOT today. Today Customer Service is just a slogan. UX is inconsistent, “upgrades” introduce issues which Sage is unwilling to address, and support is a knowledge base, whether you search it or contact support where they guess which article comes closest and email it to you Good luck!!
This comment refers to an earlier version of this review and may be outdated.
I’ve been using Sage Business Cloud Accounting for over a year now, in two small businesses. It’s functional in the sense that I have confidence in the analyses it presents. But the user experience is miserable. For example, say you’re going through the ledger ensuring that expenses are correctly categorized and sales tax is the right percentage. You select an item, edit it, and press ok. You may be dumped back to the ledger, if you’re lucky, but the order of entries will have changed, the filter criteria (e.g. “this quarter”) will have been reset, and so you are many clicks away from the list you thought you were working on. If you have the temerity to press “cancel” it’s even worse – you are likely (but not certain) to be dumped into the banking screen. This product needs a total navigation audit by someone who has a clue how it is used. When do I get to stop feeling like an early adopter with this? It’s nowhere near production-ready.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Schools Trust
After trying to implement the software for 3 months, we dropped the towel. It really is a terrible product. Overly complex, riddled with bugs and impossibly hard to implement. I strongly recommend staying away. There are much better products out there.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: SF Disposal Queen
This software is just ok, but the customer service is horrible.
After a year using the software, they block our access even paying the subscription fee, with all our data. Their customer service never answers the phone call, when they answer or transfer because is not their problem or hang up the call. The unique way to talk to the support is via chat and they also never solve our problem, we end up working hard during two weeks with data recovery from the emails and PDF files, spending a lot of money and time to recover the data because they could not even provide the data in CSV format. Don’t subscribe to this software unless you love to take a risk and you may end up with a bankrupted company.
This comment refers to an earlier version of this review and may be outdated.
I have 2 licenses and this system gets worse, more problematic, and more ridiculous every year. I paid $370 for the software, the licence and a service program 12 months ago and that doesn’t include payroll codes. I do my payroll on line for free and then enter the data into my Sage Simply “Accounting Business Software”. Today I went to manually enter the data and the program like I have been for years and the software would not let me. When I called sage, they wanted me to purchase a service plan for [email protected]#$ to allow me to MANUALLY ENTER PAYROLL DATA into the software I had already purchased!!! Sage was, in effect, holding my small business hostage until I paid the ransom. I could not enter legitimate data (that I came up with myself) until they got paid. This is rape, it is unfair and unprofessional, and the minute someone comes up with a business accounting program that isn’t concerned with unfairly bilking its customers out of every last penny, I will uninstall this ridiculous, poorly performing product and never look back. It cannot handle consignment, reports are clunky and difficult to manipulate, and having to pay to ask a question about one of its plethora of problems and bugs is the icing on a cake that tastes like something the dog did.
This comment refers to an earlier version of this review and may be outdated.
SageOne is terrible. While the underlying accounting principles are great. The user interface is abysmal. Tasks that were simple in both my previous and subsequent accounting packages are needlessly rigid. When you realise you have made a mistake you have to void and start all over again. The defaults on screens are terrible. In the previous 3 years of trading I had sent out 1 bad invoice. In 6 months with Sage I sent out lots. I am now with a different cloud-based package. My invoices are back to being accurate. Avoid at all costs. Oh, and when you want to leave there is no export function. (There used to be, but they removed it!) There is one backup system that they recommend (from Tick7) and it does not work.
This comment refers to an earlier version of this review and may be outdated.
Our system of bookkeeping is very complex and knowing this would be challenging I made certain that the sales rep looked at what we had (screensharing). My ‘coach’ had difficulty and kept promising we would be set up. Each time it did not happen he was clear that our bookkeeping was problematic for him. The last time he promised to contact me but did not communicate. I wrote a follow-up inquiry asking and I have had no response. It’s been three weeks. I am paying for a service but am treated with a passive aggressive way of just being dropped without being told. I am disappointed and having difficulty finding any contact information for a person in charge.
This comment refers to an earlier version of this review and may be outdated.