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- Date Established
- Austin, TX
- Simple to use with customizable appearance
- Convenient kiosk feature
- Service appointment functionality
- Excellent marketing features
- Doesn’t function well offline
- Somewhat complicated pricing structure
Nestled in the tech-hub of Austin, TX, SalesVu is a cloud-based, all-inclusive POS interface and payment processing package with an ambitious reach; in fact, it is intended to work as a successful POS regardless of whether you’re selling hamburgers, books, or cleaning services.
SalesVu’s strength is in its broad flexibility. More than just a mobile cash register, this software allows you to monitor inventory, create detailed reports, design custom discounts and promotions, maintain an active customer database, and manage employees—and all of this can be done from anywhere with a Wi-Fi connection. For some business owners, an iPad and a credit card reader may be all you need to get started.
SalesVu has some nice features. Helpful for shops that sell products by the pound, the app allows items to be charged by decimal and fractional quantities. It is also great for therapists or trainers who charge by the hour and need to bill for sessions in different increments.
Because cloud-based software eliminates the need for onsite servers and bulky POS hardware that come with expensive support fees, business owners can set up shop quickly and have more control over every aspect of their businesses. Software like SalesVu really opens up opportunities for smaller to mid-size business owners.
Don’t have time to read an entire review? Take a look at our top rated Point of Sale solutions for a few quick recommendations. Every option we present here offers excellent customer support, detailed user interfaces, and easy-to-use software, all for a reasonable price.
Our Top Picks for Point of Sale Software
|Lightspeed POS||clover||ShopKeep POS||Square For Retail|
Square For Retail
Advanced retail features
Secure payments, reliable POS
Credit card processing options
Table of Contents
- Web-Based or Locally-Installed:
- Specific Industry:
- Specific Size of Business:
- Ease of Use:
- Hardware and Operating System Requirements:
- Product Basics:
- Product Features:
- Integrations and Add-Ons:
- Compatible Credit Card Processors:
- Customer Service and Technical Support:
- Negative Reviews and Complaints:
- Positive Reviews and Testimonials:
- Final Verdict:
The SalesVu iOS application itself is free, but there is a monthly subscription cost depending on which version of the POS you decide to purchase. SalesVu’s prices are relatively competitive (especially considering all the features you get and the fact that they are customizable). To really understand how pricing at SalesVu works, I recommend taking a gander at the company’s pricing page. As you can see in the screenshot below, SalesVu offers a lot of options.
Pricing starts at $25/mo and goes up to $150/mo. How much you end up spending per month is largely going to depend on the needs of your business. If you need a more robust system, you can save money by investing in one of the bundled software packages.
Web-Based or Locally-Installed:
SalesVu is entirely cloud-based (see “Product Basics” for more info).
SalesVu can be tailored to meet the needs of a wide range of industries, including retail venues, restaurants, cafes, bars, and various service industries. Because it runs on mobile devices, it’s handy for businesses with remote employees (i.e. pizza delivery, cleaning services, food trucks) or businesses with several different locations.
Specific Size of Business:
SalesVu is set up to handle a range of business sizes, from small home businesses to larger organizations with multiple locations. I don’t yet recommend SalesVu to really large establishments because the reporting systems are fairly basic (though well-suited for small to mid-sized businesses).
Ease of Use:
SalesVu is split into two platforms: the front-end mobile device app that operates the POS and payment processing, and the backend where you can create reports, manage inventory, and add employees. The cloud-based backend is accessed by logging into the SalesVu website, which means you and your staff can monitor your business in real-time from any spot in the world that has a Wi-Fi connection.
I found the backend interface just as user-friendly as the front-end app. As a first time user, I was able to easily navigate the well-designed management areas of the backend interface—and the front-end point of sale was just as intuitive. You can choose (from the checkout screen) whether you want to see your products—and the categories they are grouped under—in list or icon form. You can also color-code all of the buttons and even add pictures to make checkout swift and simple.
Hardware and Operating System Requirements:
SalesVu doesn’t offer any direct hardware sales, but they do recommend compatible hardware. I was also informed that all hardware can be purchased through SalesVu’s recommended vendor mPOS Gear. mPOS Gear offers a wide range of required, as well as optional, hardware choices. They even offer two bundle deals:
SalesVu POS Package: This customizable package costs $450 and comes with the following items:
- A Star network printer
- A cash drawer
- Windfall iPad Stand (for iPad Air 1/2)
- Cables for the cash drawer
Star mPOP Printer and Cash Drawer Combo: This combo costs about $400 and includes the following:
- Black or white color option
- Cash drawer
- Basic stand for iPad
- Bluetooth Connectivity for 1 iPad
- 2″ Paper
- 4 Bill Slots
SalesVu is a POS system that caters to a wide variety of needs. Equally designed for retail establishments, restaurants, and service industry businesses, the services SalesVu offers are now presenting a serious challenge to the company’s archrival, Square. SalesVu is cloud-based and primarily operates on mobile devices. What’s great about this is that you can set up shop anywhere. Or, if you have a brick and mortar establishment, you can check up on your business from any location in real time.
SalesVu runs locally on your iPad and syncs all your data to their cloud-based software. You can use the SalesVu POS app without an Internet connection. However, if your Internet provider goes down you will not be able to process credit card transactions. SalesVu recommends using a specialized router from Cradlepoint with a 3G/4G wireless modem. That way, if your main Internet connection happens to go down, your system will switch to 3G/4G without any interruption.
SalesVu works on two different levels. The actual payment processing (and order-taking, if you have a restaurant) occurs on the front-end on the SalesVu app. The front-end allows you to checkout customers, monitor all transactions within your shift, sync with SalesVu.com for updates, and manage printer and barcode scanner settings.
The back-end is far more extensive. In the top right-hand corner you will find six tabs: Demo, Features, App Center, Support, Account, and Logout. Clicking on “Features” will show you a drop-down menu with 19 different categories, including dashboard, news, products/services, orders, reports, discounts, settings, manage TownVu, quote/invoicing, inventory, Webstore/Facebook store, employees, accounting, marketing, customers, zapper, SalesVu gift cards/loyalty, recurring billing, and table reservations. You can decide to forgo some of these features depending on how many of them you need and are willing to pay for. SalesVu offers a demo CSV file, which is helpful. Under reports, you can review sales data and monitor discounts. The discount and marketing tabs help SalesVu stand out from the crowd. I haven’t come across another POS system that supports Facebook coupons. Also under settings, SalesVu offers a direct QuickBooks integration. I like that service and I know a lot of business owners do too.
SalesVu offers a demo CSV file, which is helpful. Under reports, you can review sales data and monitor discounts. The discount and marketing tabs also help SalesVu stand out from the crowd. (In fact, I haven’t come across another POS system that supports Facebook coupons.) Also under settings, SalesVu offers a direct QuickBooks integration. I like that, and I know a lot of business owners do too.
Overall, the backend is strong and offers a lot of different functions (which will be listed in more detail below). Compared to other apps, you have to do more legwork in the backend, but that’s not necessarily a bad thing. Changes made in the backend can be easily synced to the front-end mobile devices. There are also lots of demo videos available to help you if you feel stuck.
SalesVu offers a strong representation of POS functions across the board. There are some specialty functions that are nice too, such as customer invoicing, decimal quantities, and appointment scheduling.
- Multi-Tender POS:
- Process payments with cash, check or credit card. Split payments between different types of tender.
- Split checks by item, product, or seat.
- Email digital receipts with complete transaction details to customers or wirelessly print to the printer of your choice.
- Customize receipts with a company logo and message.
- Monitor cash management with options such as total deposit to safe, current cash amount in payment device, and close out shift functions.
- Quickly lookup items by typing in SKUs or by scanning a barcode.
- Take advantage of decimal quantities for products that sell by hours, weight, and volume.
- Maintain open orders or tabs for multiple customers. Start an order on one device and finish it on another.
- Create automatic happy hour pricing menus that kick in at certain times.
- Adjust totals for tips and process payments with split checks.
- Use customer invoicing, quotes, and recurring billing for service industry environments.
- Have customers directly sign for credit cards on the mobile devices.
- Allow customers to make table reservations (for food service) or schedule appointments (for professional service industries) online or over the phone.
- Online ordering is supported through SalesVu’s eCommerce capabilities. Create a web store through the back-office integrations built directly into the SalesVu app or create widgets to be used in an already-established website.
- The kiosk feature allows food service patrons to order directly from their tables, increasing the number of sales while reducing labor costs.
- Inventory Management:
- Upload all products or services to the SalesVu backend and then track product levels.
- All products can be custom edited with unlimited modifiers or add-ons with (or without) additional charges. This is helpful for both retail and restaurants.
- Upload your inventory with CSV files or manually enter new products directly from the front-end register.
- SalesVu offers some predefined products and services so you don’t have to reinvent the wheel while creating your inventory.
- Create multiple tax brackets and designations for different items or client groups.
- Manage extensive categories, product options, and prices from the backend headquarters and then sync to all mobile devices in real time.
- Manage vendor profiles and product orders from the inventory department of the backend.
- Whether you already have barcodes and need to print them off or need to create barcodes from scratch, SalesVu has you covered. You can add a barcode, input your product, and print en masse.
- Use inventory mode on your iPad and turn the iPad camera into a barcode scanner. This feature allows you to take your iPad around your store or restaurant while counting inventory. This can save you time and help reduce mistakes.
- SalesVu recently introduced an out-of-stock setting. There are three different ways to customize what happens when your inventory level hits zero. Option one pulls the item off your site completely. Option two shows that the purchase is out of stock but will still allow a sale to go through (this can be used for low inventory). Finally, option three leaves the item alone and allows you to make sure it doesn’t run out on your own.
- Allows for multiple location capabilities.
- Can grant different levels of access to certain employees.
- Manage invoices that are open, paid, not paid, or partially paid.
- Produce quotes.
- Generate invoice reports.
- Can create reoccurring billing and can change between monthly and weekly. The feature is great for businesses with memberships.
- Employee Management:
- Employees can clock in and out with SalesVu.
- Create different levels of back and front-end access for staff members. You can easily manage who can see, use, and edit what.
- Generate labor reports.
- Professional Services Appointments:
- Great for businesses such as spas, salons, and barbershops.
- Connects the employee schedule with the appointment schedule calendar. This ensures that if a particular employee isn’t available to provide a specific service then an appointment will not be booked.
- Allows you to set a duration for an appointment.
- Allows you to set up and customize commissions.
- A customer scheduling app is currently in beta testing. I’m told that while it can be used by restaurants for customers to order food, it’s mostly directed at professional services.
- Customer Management:
- Maintain an active database of customer information that can be used for marketing as well as for checkout. Once a customer has entered their email address during checkout, they won’t have to do it again in the future as it is kept on file.
- Offer your customers highly customizable discounts. Discounts can be created by type: time-based and non-time based. You can offer a limited number of coupons for a first come/first serve promotion.
- Advertise your marketing campaigns directly on your Facebook page or through email blasts. Custom Facebook coupons can be a big asset to your marketing program.
- Take advantage of free advertising and online ordering—TownVu is a site hosted by SalesVu which allows users to list their location, hours, specialties, and any other pertinent information (parking, wheelchair accessible, Wi-Fi, etc.). All of the data entered becomes search criteria which potential customers can use to find your business.
- Create a customer list. This will allow you to click on a particular customer, pull up their info (including loyalty and gift card balances), and allow them to pay with a gift card without a physical card.
- Reporting Functions:
- Review accumulated sales data from all mobile devices through the SalesVu website. Reports can be viewed as line, bar or table charts. Save and print them according to your needs.
- All reports can be viewed by time of day, employee, location, device and product/service categories.
- Export all your data to QuickBooks with the QuickBooks integration add-on or use SalesVu’s built-in accounting system. Seamlessly merge your POS and accounting systems.
- Monitor end-of-shift reports for every employee.
- Check average daily amounts by time of day or location.
- Keep an eye on cash flow with cash adjustment reports.
- View all employee clock in and clock out times. Edit times if needed.
Integrations and Add-Ons:
At the moment, SalesVu integrates with four other programs:
- SalesVu Easy Accounting – This is SalesVu’s built-in accounting system. Though not as advanced as QuickBooks, it offers expense management, transaction reports, and account reports. You can use this program independently or in conjunction with QuickBooks.
- QuickBooks – Sync all your sales data with both QuickBooks online and QuickBooks desktop. You can set up this integration yourself in the backend under the Settings tab.
- Facebook– Offer custom Facebook discounts and coupons to loyal customers who have “liked” your page.
- Zapper – This is a mobile application which customers can use at food service locations.
Compatible Credit Card Processors:
SalesVu currently integrates directly with three credit card processors: Vantiv Integrated Payments, WorldPay, and Evo Payments International. SalesVu is working to release several other credit card processing integrations in the next few months. Those in need of EMV devices should contact SalesVu for more information.
For clients in the U.S. and Canada, the first magstripe credit card reader for each of your business locations is free when you run your payment processing through Vantiv.
Any other payment methods (checks, external credit card processors, external gift cards, etc.) are included in discount bundles of $75 or higher. Otherwise, it will be an extra $25 per month.
Customer Service and Technical Support:
SalesVu clients have the option to get customer support through several different channels.
- Email: You can email support at email@example.com. I tried this route and sent in several support tickets. All my questions were answered within a couple hours during non-standard business hours. The answers to my questions were helpful and direct.
- Phone: The company also offers a direct phone line, which is nice and somewhat rare these days. The number appears to be staffed 24/7.
- Support Database: If you’re logged into your account you can access the user support database where SalesVu staff have answered a lot of different user-submitted questions.
- Live Chat: Another option is the live chat feature. I tested this out and was helped within minutes by a friendly and knowledgeable customer service representative.
- Demo Videos: Salesvu offers a series of videos which provide an extensive look into the system and most of its features. They are called “demo” videos but are actually more akin to training tools since they provide a step-by-step walkthrough of almost the entire interface.
SalesVu also has a blog that features a lot of different businesses that are successfully using the POS service. There’s not much in the way of technical support here, but it might be helpful to see if there’s anyone out there using the software in a way that might also work for you. And if you really want to cover all your SalesVu social media bases, you can check out their Facebook page, Twitter feed, and LinkedIn account. Heck, they even have a Pinterest account with some nice stuff to look at.
Negative Reviews and Complaints:
Complaints about SalesVu are few and far between, and the majority of them are about earlier versions of the software. That being said, the complaints I could find mentioned the following problem:
- No Offline Mode – In the event of an internet outage, not having an offline mode can be disastrous for a cloud-based system. Many of SalesVu’s competitors offer some sort of offline capability and is something to consider.
- No Offline Credit Card Processing – Another aspect of no offline mode is that if your wireless hits the dust, you won’t be able to process credit cards either. That’s the tradeoff of abandoning bulky and expensive local server setups. For liability reasons, SalesVu defends their decision not to store credit card data in the system until a wireless signal is reestablished and that data can be synced to the cloud. You can always use a backup modem that would plug into a specialized wireless router and automatically switch your Internet connection over to 4G in the case of a failure. That still sounds like a hassle to me, not to mention an extra expense, but definitely not a big enough problem to dismiss the whole POS system.
Positive Reviews and Testimonials:
Overall, SalesVu seems to have a pretty good thing going. Here are some of the reasons SalesVu clients are satisfied with the POS interface:
- Bang for the Buck – Even with some less-than-obvious fees, SalesVu is reasonably priced as far as full-scale POS systems go. The transaction fees offered through Mercury are low, and for small to medium-sized businesses the payoff for the price is really great. SalesVu supports such a wide range of functions that just about any type of business can tailor it to their needs. Everything from basic inventory to customer marketing to employee management to financial analysis is represented in a fairly solid way.
- Good Support – Several client reviews mentioned that they were satisfied with the SalesVu support. I can certainly confirm this with my own experience. One client stated that he suggested five different modifications and all five were developed. Being responsive to client needs and requests says a lot about a business.
- Mobile Capabilities – At its core, SalesVu is a mobile POS system. While it’s designed to accommodate the types of businesses that are more obvious—retail shops, cafes, and bars—it was also made with other types of clients in mind. People who work in massage, therapy, tutoring, or cleaning services can take advantage of payment processing wherever they go. Customers love the fact that they can sign for their payment using their finger on a tablet or with the Zapper app. The recurring billing and invoicing features are also helpful for payment processing on the go.
- Security – All information is housed redundantly in multiple locations on servers hosted by Amazon Web Services and backed up multiple times a day.
Some of the up and coming cloud-based POS systems are industry specific. This is not the case with SalesVu. I appreciate the way this company covers a lot of different bases in a broad product that can be tailored as needed, whether you own a coffee shop, a shoe store, or a spa. The investment risks are not as high as they would be with a locally-installed POS system that required extensive setup and pricey hardware. Cloud-based software, like SalesVu, opens up a lot of opportunities for smaller businesses and people who offer their services on the go.
If I were a small business owner I would definitely put SalesVu on my list of options. An increasing number of small to mid-size retail businesses run online websites that share inventory with their onsite shops, and SalesVu is equipped to handle this. And for restaurants with to-go options, SalesVu has added some great capabilities for online ordering.
All in all, I would recommend evaluating your business needs and then deciding if the many capabilities of SalesVu can adequately meet those needs. As long as the interface works for you, you’ll be paying a great price for a solid product.
Our Top Picks for Point of Sale Software
|Lightspeed POS||clover||ShopKeep POS||Square For Retail|
Square For Retail
Advanced retail features
Secure payments, reliable POS
Credit card processing options