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SalesVu Review

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SalesVu Review

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Date Established
2011
Location
Austin, TX
Elizabeth Cranston

Elizabeth Cranston

Writer and Reviewer of Point of Sale Software at Merchant Maverick
Elizabeth Cranston is a writer and native Oregonian who lives in the beautiful Pacific Northwest. She enjoys researching and getting to the bottom of questions relating to the Point of Sale industry.When not writing about and researching Point of Sale software, she can usually be found overindulging in Dutch Bro's coffee, making others laugh, or listening to music.
Elizabeth Cranston



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18 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Dee Pittman

    Run the other way. I was about to switch from mindbody…thank goodness I didn’t. Currently asking for their corporates contact info and they are refusing to provide it. They have dismissed my concerns completely. They have issued partial refund for services I paid for that were never provided but also they are saying that $300 for the app is non refundable even though they have never provided me with an app. Paid for the app in the beginning of June…still no app. The rating is ZERO…DONT PUT YOURSELF OR YOUR BUSINESS THROUGH THIS. THIS TYPE OF COMPANY IS SUPPOSED TO MAKE RUNNING A BUSINESS EASIER…IT HAS BEEN NOTHING BUT TROUBLE.

    1
      Naomi

      May i ask what was so bad?

        Aaron Banks

        I am considering SalesVu, but I noticed this review hasn’t been updated in quite a while. There are features and changes not included in this article (including updated pricing), so I’m wondering if you would still recommend this POS as highly.

          This comment refers to an earlier version of this review and may be outdated.

          Elizabeth Cranston

          Hello Aaron,

          I apologize for the tardiness of my reply. I am finishing up an update of this review that should go live this week. To answer your question, though, I would still recommend this POS system as highly. I can let you know when the updated version of this review goes live if you’d like.

            Dee Pittman

            Run the other way. I was about to switch from mindbody…thank goodness I didn’t. Currently asking for their corporates contact info and they are refusing to provide it. They have dismissed my concerns completely. They have issued partial refund for services I paid for that were never provided but also they are saying that $300 for the app is non refundable even though they have never provided me with an app. Paid for the app in the beginning of June…still no app.

              drew

              I have been using SalesVu for two years now. This is my first foray into POS. Their app is ok. Pricing not bad. I wanted a system that would interface with my Quickbooks online and accepted Applepay. Quickbooks interface is cludgy, requiring manual updates and there’s no way to get SalesVu to send transactions as Sales Receipts versus Invoices. The problem with invoice is you must then clear/match each and every one through QB. For operations without significant bookkeeping, this is a complete PIA. Two years after signing up, there still is no ApplePay. Client support is excellent, but the support team is completely unsupported by the tech side and management. I can’t recommend this company and will terminate my agreement with them at the close of business in 2017. I’ll find a company supporting my needs as there are dozens of player in the POS game now.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Drew

                Organization Name: Spinnaker Sailing

                Review UPDATE

                Thomas, the support guru has managed to fix all the problems I’ve experienced with SalesVu. I now have ApplePay implemented. As previously stated, Thomas makes this system work or he will keep trying until it does! I’m upgrading my review to 4 stars….dan’t give it 5 as it took so bloody long to get it working as per promised.

                • Organization Name: Spinnaker Sailing
                Robert

                We started with SalesVu when they first launched and were with them for 2 years. They were innovating fast and offering new services. Faster than they could document which sometimes proved frustrating when things on the back end changed and we had no notice.As others have stated, what drove us away was the SalesVu relationship with Mercury Payments. Sub-par and expensive equipment, horrible customer service. When Mercury failed to replace two $100 readers when they failed just 5 days past warranty, we went looking elsewhere. The confusing and sometimes surprising fee structure drove us nuts. Yes, there were some things that we really liked – multiple location, inventory and material receipt features. TownVu hasn’t really caught on.

                3

                  This comment refers to an earlier version of this review and may be outdated.

                  Sam

                  We’ve been using Sales Vu since we opened two years ago. Don’t like having to call them on the phone to process a partial refund on a credit card transaction for a partial return. Also don’t like that it’s mid-Sept and they still don’t have an answer for an EMV reader for the new chip credit cards. I’ve been asking them for almost a year and have been brushed off with “we’ve got plenty of time to get this in place” or “retailers are not required by law to have these in place”. Just unacceptable..

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Wes

                    The EMV compatible reader delay is not because of SalesVu, but rather the credit card processors. There is an extensive process involved to “Certify” EMV-Capable pieces of hardware, that take time to receive said certification (accepting a level of liability) from the device manufacturer.Please don’t put such a low review on arguably on of the top iPad POS systems around, because you didn’t do your homework. You pay pennies for a full system when compared to traditional Windows – based POS systems.

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      David Giacomini

                      We were fairly satisfied with SalesVu as it fit our business needs and was reliable. Fees were on par with competitors. However, we were quite dissatisfied with MercuryPay for the merchant processing. Long hold times, days to respond when we left messages and lots of fine print. We were even charged a termination fee after using them for over three years. We would not use SalesVu again in the future if they were still connected to MercuryPay.

                      2

                        This comment refers to an earlier version of this review and may be outdated.

                        David Giacomini

                        We used SalesVu for about three years. Overall, not a bad service. We felt ripped off by traditional merchants in the past with hidden fees and surcharges and narrowed our choices to Square vs SalesVu. We went with SalesVu. The platform was a bit less polished but we really liked fractional unit pricing (i.e. able to charge for 6.7 ounces of yogurt). The main reason for the low rating is their relationship with MercuryPay. Every call has had huge hold times and days to get back to us on billing matters. We shut the business down in February and tried to cancel. SalesVu directed us to Mercury. Mercury directed us to Mercury Cancellation dept. Days go by between each transition. I specifically ask if there is a cancellation fee and was told no. I finally was able to cancel. A few weeks later I get an invoice for a $295 cancellation fee. Apparently they want 30 days “written” notice and the clock does not start when I contact Sales Vu or Mercury but rather Mercury Billing. It doesn’t matter the rep told me there would be no cancellation fee. Since there are no monthly fees, I would have easily had the cancellation 30 days later. The rep went on and on about the contract and was rude at the same time.The whole reason I went looking for merchant processing was to avoid the small print legalese, hidden fees and poor customer service merchant processors.We’re going with Square for our next venture.

                        2

                          This comment refers to an earlier version of this review and may be outdated.

                          FP

                          I’m currently in my 15-day trial; have loaded all my menu and I’m playing with the pos. So far, it does all it has to do. Haven’t tried the quickbooks integration yet, but I have high hopes.Here’s my problem: There is a line between focusing on the positive and practicing deceiving advertising and sales strategies. I believe SalesVu crossed the line.- When you sign up for the 15 Trial, it makes you chose a “bundle”, which is free for 15 days. I have no idea what the software will look like without the added features. I.e. will the time clock still be there? The quickbooks integration? Maybe, who knows.- I found that if I want to take other forms of payment into account within my SalesVu POS, lets say seamless, grubhub or my local delivery services, who take the payments in my behalf, I gotta pay $10/mo and a % of the sale.- When I read the contract with Century for card processing I find out that the flat rate of 2.75% if flat… except for Amex. Someone please help me find that disclaimer in SalesVu’s website. Then… I find out that the card processing agreement is for 3 years; $485 cancelation fee. Seriously, 3 years??!!! Any good reason to justify that?The whole strategy is that you rush to sign things up, to then realize that you are in their pocket.It seems that SalesVu is a decent company but a group of sales and marketing folks decided to go way too aggressive. It’s freaking me out.-

                          3

                            This comment refers to an earlier version of this review and may be outdated.

                            Wes

                            American Express is its own entity; no one (SalesVu or Mercury) have any control on their hiked rates. Thats the case everywhere.

                              This comment refers to an earlier version of this review and may be outdated.

                              Doreen crichton

                              Thank you for the information. It’s a zoo out there trying to search the different software etc. We are a small salon and spa and trying to get more up to date with apps and paperless transactions, and want to sure social media Like face book to promote business.

                                This comment refers to an earlier version of this review and may be outdated.

                                Paul Ringstrom

                                In your review of SalesVu POS you referenced a charge for: Check Processing Fees – Support for check processing also costs extra at $10/month plus 0.25% fee per check transaction. I am confused as to what this means. Does it mean that when someone gives me a check SalesVu will charge me for accepting the check and me taking it to the bank or do they somehow actually put the amount of the check into my account? If so, how is this actually done? Do I have to take a photo of it with my iPhone and use some app to get it deposited? I don’t know what this implies. If I opt not to process my checks thru them can I just take them to the bank with my other cash? Help!

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Rosemary

                                  Does anyone else have a problem with the Motorola scanner not scanning at times or the keyboard not popping up on Sales Vu to search for an item when the scanner doesn’t scan?

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Kc

                                    Can I use Salesvu outside of US and Canada? In Nepal?

                                      This comment refers to an earlier version of this review and may be outdated.

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