ShipRush Review
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- Date Established
- 2015
- Location
- Seattle
Overview
ShipRush is an affordable software solution designed to calculate shipping rates quickly and accurately. The software fits the needs of many different types of sellers as it comes with support for individual parcel shipping, freight shipping, and LTL shipping.
What’s more, ShipRush claims to be the only shipping software that offers shipping rate comparisons on one screen, allowing you to select the cheapest shipping option every time. ShipRush also provides the regular features you can expect from a shipping software, including multiple printing options and integrations with over 100 business systems.
ShipRush has been available in its current, web-based version since 2015 when it was published by Z-Firm. Since then, the software has been acquired by Descartes, which is a software system group. ShipRush appears to be thriving under the new ownership.
ShipRush does an excellent job providing merchants with an affordable and effective solution for shipping calculations. Keep reading to learn if ShipRush is the right fit for your business.
Table of Contents
Pricing
Pricing for ShipRush depends on a few factors. You can choose to purchase the desktop version at an annual rate or you can opt to use the web-based version at a monthly rate. Here are your pricing options:
Web-Based Plans
- Speedy: $29.95/Month
- 3 Users
- Multi-Carrier (UPS, FedEx, OnTrac, Amazon)
- Discount Postage
- eCommerce Integrations
- Turbo: $59.95/Month
- 3 Users
- All Of The Above PLUS
- DHL Ecommerce
- FedEx LTL Freight
- Warehouse: $99.95/Month
- 3 Users
- All Of The Above PLUS
- NetSuite-Connector
- NetSuite-Button
- SAP Anywhere
Additional Services
- With Setup: $99.95/Month
- Plus $995.00 One-Time Setup Fee
- 3 Users
- Warehouse Plan With Guided Setup
- Best For NetSuite & SAP Anywhere Sites
- Add LTL Rating: $100.00/Month
- 3 Carriers
- Rate Only (50 Rates)
- Add LTL Shipping-5: $150.00/Month
- 5 Carriers
- 50 Tender/Dispatch
- Unlimited Rates
- Add LTL Shipping-10: $250.00/Month
- 10 Carriers
- 200 Tender/Dispatch
- Unlimited Rates
Desktop Pricing
Pricing for the desktop version covers a one-year license. Pricing increases with additional users and with additional shipping carriers. The following breakdown shows pricing for one user. Find comprehensive pricing information on ShipRush’s pricing page.
- Stand-Along (No Contact Manager)
- FedEx: $195
- UPS: $195
- UPS Pro: $795
- Outlook & ACT!
- FedEx: $195
- UPS: $195
- UPS Pro: $795
- Microsoft Dynamics GP/Microsoft RMS/Sage50/ShipRush SQL
- FedEx: $195
- UPS: $195
- UPS Pro: $795
- QuickBooks Desktop, Pro Or Premier
- FedEx: $195
- UPS: $195
- UPS Pro: $795
- QuickBooks Enterprise (Up To 15 Users)
- FedEx: $695
- UPS: $695
- UPS Pro: $995
- Goldmine/Saleslogix
- FedEx: $495
- UPS: $495
- UPS Pro: $895
- Order Manager (Including eCommerce, Excel, & QuickBooks Integrations)
- FedEx: $795
- UPS: $795
- UPS Pro: $1490
You can also try out ShipRush with a free 60-day trial.
Web-Based Or Locally Installed
Both. ShipRush comes in two versions. Windows users are able to download the desktop version. There’s also a web-based software, which is the one I tested.
Hardware & Software Requirements
In order to use ShipRush, you need a computer, an up-to-date browser, and an internet connection. You also must run one of the following operating systems:
- Windows Vista, v7, v8.x, v10
- Windows Server 2008-R2 or higher
- Mac OSX Lion (10.7) or higher
Supported printers include laser, inkjet, and thermal printers.
Ease Of Use
In order to test out ShipRush, I signed up for the 60-day free trial. During the sign-up process, I was able to integrate my online store (which is a Shopify account). I skipped adding my credit card information during sign up, and surprisingly, I was still able to access my dashboard. However, you should note that you won’t be able to integrate with shipping carriers without entering a credit card number.
Here’s the ShipRush dashboard as I first saw it. My Shopify orders immediately populated in my ShipRush account:
I then headed over to setting where I was able to add a demo shipping account. Using this demo account, I could view USPS shipping rates without actually creating a shipping account. Keep in mind that in order to add this demo account, you will be required to enter your payment method (a.k.a. a credit card number) into ShipRush.
With everything set up, I could now process my orders and finally view that legendary price comparison dashboard ShipRush gloats so much about. I see the advantage of the feature, although it probably would have been more impressive if I had integrated with more carriers. In general, I was satisfied with the shipping features ShipRush included. I was able to calculate shipping rates and download printing labels and packing slips easily.
ShipRush also has some nice automation features available. You can program your software to automatically select shipping options depending on a number of factors. You can also take advantage of one click “Rate” and “Ship” options that let you process orders without navigating to each individual order page.
While ShipRush is certainly not the sexiest shipping software out there, it does work quite well.
Features
ShipRush offers all of the usual shipping features. Here’s what you can expect to find:
Rates
- Discounted Rates: Save up to 60% off base USPS rate and 21% off FedEx rates.
- Rate Dashboard: ShipRush is the only software that lets you compare rates from multiple carriers on the same screen.
- Automation: Create shipping rules to automate your processes.
CRM
- Send Notifications: Email your customers to let them know their order has shipped.
- Customer History: View past purchases and orders.
Printing
- Up To 500 Labels Per Day: ShipRush allows you to print up to 500 labels a day. Talk to ShipRush if you need to print more.
- Ship Internationally: Print domestic and international labels, packing lists, and customs documents.
- Print Remotely: Send your labels to any designated printer.
- Printer Options: ShipRush works with laser, thermal, and other printers.
- Save as PDF: Save your labels instead of printing them immediately.
- Dropshipping Support: Use that remote printing feature to send your fulfillment process elsewhere.
Reports
ShipRush displays a variety of reports based on the following information:
- Order Date Range
- Shipment Date Range
- Web Store(s)
- Shipping Account
Integrations
ShipRush integrates with over 100 software programs. Here are a few of the most popular options:
eCommerce Platforms
- 3dcart
- Ecwid
- LemonStand
- Big Cartel
- Magento
- Miva Merchant
- BigCommerce
- Shopify
Payment Processors
- Authorize.Net
- Square
- PayPal
- Stripe
Carriers
- FedEx
- UPS
- USPS
- DHL
- OnTrac
Accounting & CRM
- NetSuite
- Oracle
- Intuit QuickBooks
- Sage 50
- Salesforce
Customer Service & Technical Support
ShipRush provides live support to all of their customers. I was pleased with the level of support I received. I called in twice and received complete responses to my questions within a reasonable time period. Here’s when those support channels are available:
- Phone Support: M-F from 8:30AM – 5:00PM PST
- Live Chat: M-F 5:00AM – 5:00PM PST
- Email Support: Responses within 2 hours on business days
Additional support materials include:
- Documentation
- Knowledge Base
- Support Forums
- Support Videos
Although I appreciate ShipRush’s personal support, I wish there were more support videos available. A few more getting-started videos would have been a huge help when I was setting up.
Negative Reviews & Complaints
There aren’t many customers discussing ShipRush on the world wide web. I only found a handful of reviews online. Here’s what those customers complained about:
- Not For Large Stores: Merchants who maintain an inventory of thousands of products may have a difficult time with ShipRush. Manually creating shipping rules for all of these different product weights and dimensions may take more time and effort than it’s worth.
- Ugly Admin: ShipRush’s admin works very well; it just isn’t very elegant. Personally, I don’t have much of an issue with the look of the software. It’s boring, but it’s well organized.
Positive Reviews & Testimonials
I only found a couple of positive reviews online. Here’s what they remarked upon:
- Easy To Use: While ShipRush is not necessarily intuitive at first, it isn’t hard to get the hang of the software. It shouldn’t take long to learn your way around.
- Process Orders On The Go: One customer reported that he could process orders from his smartphone, which blew me away! ShipRush does not tout this as one of their features, so I suspect it doesn’t work for everyone. However, it’s pretty neat that it works for someone.
- Integrates With Multiple Carriers & Software: Users love that they can view rates from multiple carriers in one place. They also love that ShipRush lets them import orders from their eCommerce platforms.
Security
ShipRush employs HTTPS encryption on every webpage and admin.
Final Verdict
In my eyes, ShipRush is a good shipping software for many businesses. It appears to be relatively bug-free with enough versatility to meet the needs of most sellers. And while ShipRush does not sport a cutting-edge look, the rates dashboard feature definitely has a modern flavor to it.
So, if you’re looking for an affordable rates calculator for your online store, take a look at ShipRush. Sign up for a free trial and see if the software feels intuitive to you. Import your orders, create automation rules, and print demo shipping labels. With 60 days free, you’ve got nothing to lose!
You can also check out our shipping software comparison chart or see our list of other shipping software reviews.
Liz Hull
Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.
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Organization Name: Holly Noel Sales
I loved your review of of Ship Rush on Merchant Maverick. Very clear and well written for the lay person.
I am trying to get an answer from Wix but so far haven’t heard back but do you know if Ship Rush is compatible with a ‘Wix built site’?
And does Ship Rush let you keep track of Tracking Numbers?
Thanks
Keith
This comment refers to an earlier version of this review and may be outdated.
Hi Keith! Thanks for the feedback! It doesn’t look like ShipRush currently offers an integration with Wix
though they do let you (and your customers) keep track of tracking numbers. Best!