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Shopify Plus Review

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Shopify Plus Review

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Date Established
2014
Location
Ottawa, ON Canada
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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    Clean Eatz

    There’s not enough user reviews of Shopify Plus so I feel compelled to write one somewhere since there’s no review system anywhere on Shopify. Plus is pretty terrible. You essentially are buying four functions – Scripts (bulk discounts), Flow (customer segmentation), Launchpad (timed launches), and Wholesale. If you don’t fit into their box with these functions, they’re useless. In my sales call, I was promised I would be able to “do” all the functionality I wanted with Plus (wholesale, optionality, inventory tracking across more locations). After I subscribed, that turned out to be “well, you have the ability to program the customization you want”. Shopify sells you on it being out of the box, yet, I can’t use any of the four functionalities out of the box to fit my needs. To make matters worse, the Wholesale site is terrible and apps don’t transfer to the Wholesale site. I’ve been told by my account manager that Plus comes with 8 Basic subscriptions so I can just open another Shopify store for Wholesale customers (but not get the processing rates). What’s the point? We run enough transactions that Plus was worth it on processing rates alone but if you think Plus unlocks the key to customization, build your own site.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Scott

      Organization Name: Supply Cache

      Painfully simple problems are not addressed and unresolveable like: Keeping Net 30 account terms & balances, allowing customer service to add line item specific notes, using billing address for default (very important for B2B), allowing orders to be split at checkout, special or custom ordering ANYTHING, point of sale isn’t allowed on a desktop, and so many more crippling issues.If you’re even thinking about PLUS, imagine having to run at least 5 or 6 apps to make your web store work and they’ll all carry a monthly fee. To start again, we would go custom. Shopify has way too many bugs.

      2
      • Organization Name: Supply Cache

      This comment refers to an earlier version of this review and may be outdated.

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