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SITE123 Review

    Jason Vissers
  • 12 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
View Jason Vissers's professional experience on LinkedIn.



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12 Comments

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    Dan Doviddio

    Site123 gives you a very nice platform to build a website. I was planning to cancel the website this year as it was no longer needed. I had in my to do list to cancel it before the annual renewal. Site123 auto renewed early as per their agreement. When I told them my situation at first they wouldn’t refund any of the $201.60 they had charged. Then when I told them the extenuating circumstances around the website they gave me a 70% refund. They think this is a good deal. It is not. I want the other $60.48 back. Terrible and arrogant customer service. You can’t even call them.Compare this with Ooma, the phone service provider. They have actual customer service that works with the customer. Not Site123.Site123. Good product, terrible customer service. There are other site builder apps out there. I’d recommend anyone else.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Ankita Sharma

      Organization Name: Institute of Digital Marketing

      Site123 is a good website builder, there are so many themes related to your niche and you can optimize it according to you which is the best thing …

      5
      • Organization Name: Institute of Digital Marketing

      This comment refers to an earlier version of this review and may be outdated.

      Julie Derrick

      Organization Name: Perfect Prosperity

      I was really impressed initially with how easy and straightforward this site was to use. I created 3 separate websites and then decided to upgrade the 1st one and took advantage of the 2 year £7.34 monthly option available for the upgrade and hosting. However, despite NO reference whatsoever beng made to any annual charges (or that the full 2 year subscription would be deduced from my card in one hit!) I then received an invoice for the full amount £176.27! I then contacted them on live chat and after explaining that yes the full amount gets deducted despite only monthly examples being displayed the advisor then offered to help me out with a” generous” gesture of a monthly amount for over double! I declined the offer and after asking for a refund due to the fact that I felt that I had been misled, the advisor then added that nobody was “forcing” me to buy the package…Charming! This is despite the fact that I had created 3 separate sites with them that I was planning to publish as well as my husband who was planning on using their services too. Nice that with so much competition around that this company can afford to adopt this kind of service. Such a shame as I had initially been so impressed with their site. Now have to start all over again with another company but a valuable lesson learnt!

      • Organization Name: Perfect Prosperity

      This comment refers to an earlier version of this review and may be outdated.

      Alex Lielbardis

      Organization Name: N/A

      Editing features are sorely lacking. I’m stuck with one Font style and background color for all my pages. I’ve tried copying and pasting plain text from external sources such as MSW to by-step this problem, but all I get is the set site font and colors. There is no tab for copying and pasting plain text in the editing page. This surprises me, since the four other hosting sites I’ve tried have this basic feature. Also, there are no no separate standard pages with their own head banners for different categories. Still, I’m pleased with the texture of the pages and the clarity of the uploaded images.

      • Organization Name: N/A

      This comment refers to an earlier version of this review and may be outdated.

      samah

      site 123 is the worse website builder!!
      they are 100% cheaters .

      they will auto deduct from your account even if you did not choose that option, plus they will not refund your money!

      I do not recommend any one to start with it really

        This comment refers to an earlier version of this review and may be outdated.

        millo

        Organization Name: aviatrix

        most unprofessional company on the earth cant get me any time plan to solve my online store problem my income is zero last 4 days because of site 123 , for very small problem which is photos are not stable in mobile version imagine

        1
        • Organization Name: aviatrix

        This comment refers to an earlier version of this review and may be outdated.

        alex czerkaski

        Being a techno idiot I managed to set up a website on Wix without any customer support, which in itself is a big negative. I just finished mine on site 123. What a primitive, archaic, very limited, and stupid website builder. If it was 10-20 years ago it would be ok. But in this day and age of computers it is totally obsolete except for the most basic of websites. Their prices for longer periods of time are competitive. I do give them credit for outstanding customer service, for without these people (I used Pedro extensively) they would go out of business and I would not have been able to build my site. I also liked that they did not want payment prior to starting, like other website builders do while they advertise building your website for free.

        1

          This comment refers to an earlier version of this review and may be outdated.

          james

          Not only will you get swamped with sales emails and messages. They lack some very key & basic website features. I didn’t notice this until a month in as I was building my website on my own, while working my full time job and having a family over the holidays. I had purchased a 2 year term, and once I found out the basic features I needed for my website weren’t offered and there was no solution, I needed to move my website to an alternate solution. They said after 14 days “no refunds” and i had to eat 2 years of website payment because they have a terrible builder. do yourself a favor and stay far far away from these guys.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Brigitte Holiday

            As soon as I created a site, I was inundated with sales calls. When I contact customer support to ask whether they sell contact information, I got an sales email and no response to my question. If you want your number exposed to robo calls, use Site123.

            2

              This comment refers to an earlier version of this review and may be outdated.

              Thomas Reed

              Organization Name: CHARITIES ADVOCACY

              SITE123 is fine for USERS that want to use a TEMPLATE website with little functionality …DO NOT be swayed by the consistent requests to UPGRADE for greater options & function …Unfortunately I WASTED $90.00 signing up for their “minimum” 90 day PROFESSIONAL programonly to find the UPGRADE options & functionality that they do not list “no wonder” only gives youBS … Then try to CANCEL … and you then KNOW you were SCAMMED !GODADDY is an example of a GOOD COMPANY not interested in SCAMMING you out of your moneylike SITE123 … When I checked out GODADDY and found that it did not work for my needs they immediately REFUNDED my money … SITE123 ? forget it, that’s all a part of their SCAM !

              1
              • Organization Name: CHARITIES ADVOCACY

              This comment refers to an earlier version of this review and may be outdated.

              rachel

              Organization Name: rachelchoart

              After one year passed, you should pay for extra domain fee.However, they don’t even explain that.Even colleague website manager didn’t know that.They are not professional to deal with customers.I have to pay for extra after 1year which doesn’t make sense andthey don’t notice me before.As you all know, nobody wants to expire their domain.They charge separately. So the whole price doesn’t cover everything after one year.You have to pay extra……My domain just expired that. I knew something is going wrong.Please just use other website makers…Awesome website makers are already in Market.What’s more, their customer satisfaction is so much better than my satisfaction.Price is so much cheap.I am too lazy to switch other websitesmakes. probably site123 take advantage of it.

              1
              • Organization Name: rachelchoart

              This comment refers to an earlier version of this review and may be outdated.

              Christie Banks

              I’m a technophobe who has been trying to get my website going for months without success because the top-rated sites such as Wix, etc., were all either too complex, far from intuitive with no clear instructions, no decent support and/or were not really free. I stumbled across Site123 last night and was able to get my website finished and live with multiple pages and beautiful graphics in just a few hours. Their FREE 24/7 online tech support cannot be beat for speed, knowledge and courtesy. I was amazed. I cannot praise them highly enough.

              5

                This comment refers to an earlier version of this review and may be outdated.

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