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SiteBuilder Review

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SiteBuilder Review

  • 12 comments
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Date Established
2014
Location
Burlington, MA
Jason Vissers

Jason Vissers

Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
Jason Vissers



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12 Comments

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    trevor smith

    Organization Name: afi

    Terrible and deceptive company, below par features and lousy service. With sitebuilder you can not create a professional email unless you buy G Suite service. It doesnt provide or allow you to add emails through it, you have to buy that from G suite, and each email will cost you additional $50 from G suite plus the monthly service fee for the site. Also this company is very tricky, it immediately locks you into a 2 yrs service contract right after you hit the buy button and without informing you beforehand.

    1
    • Organization Name: afi

    This comment refers to an earlier version of this review and may be outdated.

    Dalis Paige

    I have NEVER worked with a more inconsiderate, rude, & unprofessional company. I had a website/ecommerce store through sitebuilder for over a year & a half, solely because I kept giving them chances. There were more than 4 different months that they locked me out of my website backend, shut down my site, & wouldn’t respond to my emails EVEN THOUGH MY PAYMENT STATUS WAS UP TO DATE. Once they finally replied days later (which is days of me losing business), all they had to say was that they weren’t sure why that happened, and they were unable to give me any kind of credit to repay me for the loss of business and/or days that were fully paid for yet unusable.NOT ONLY do they overcharge an INSANE amount for each upgrade, but they often double charge your account every month (they will refund it 3-4 days later, but without any apology or notice of the double charge.)I have NEVER gone out of my way to write a bad review on a service, product, or anything else that I haven’t liked.. so for this to be my first negative review written on anything EVER, is a huge indicator of just how disrespectful this company is.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Zara

      Horrible. Don’t give your credit information to these people. I cancelled my account but they kept me active and secretly billed me 9.98 for 6 months. Their reason is because they didnt want to lose me as a customer. Whaaaaaat… It took 67 emails back and forth before I got all my money back. And would you believe a Rita Hayworth replied to one of my emails. No accountability, no proper follow-up, and a whole string of nonsense email after email, telling you you signed up for this and that when you clearly didn’t. Just keep spamming and pestering them cos they can’t close a ticket until the issue is resolved. They’ll take you on a wonderful ride trying to con their way out of it but stick to your guns and keep reminding them of the terms and conditions. Email instead of calling too so you have evidence. And take screenshots.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Alonia

        Opened a membership on 02/01/2017 they charged me first $9.98 on 02/14/2017 they charged me another $9.98, it has not been 30 days yet…I did not want the company to charge my debit card without my consent. I cancelled my membership, called the company 1-855-885-2878 no one answers…be very careful with your credit card information…fraudulent company!

          This comment refers to an earlier version of this review and may be outdated.

          Cheri

          I cancelled my website with Site builder on April 22, 2016! it is now Feb 09, 2017 and it still isn’t cancelled, being bounced from one person to another all which never reply to my emails. Call them and they say it is being worked on through email and I have to respond to the emails they send for it to be cancelled…..pretty darned hard when they don’t reply!! Still billing my credit card for $9.98 every month faithfully…….I want my money back and nothing to do with site builder ever again.Do not use these guys. It is horrid!!

          1

            This comment refers to an earlier version of this review and may be outdated.

            Julian

            They force auto renewal and then tell you you can only be refunded 20% of total cost charged. I tried to turn off auto renewal before the day it would kick in and there was no access to do so. Then they charged 147.48 before the day listed for the renewal . I caught the charge to my account immediately and they told all I could be refunded was 29.99.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Chris

              This is the worst company I have ever dealt with. They failed to renew my domain name despite the fact that I pay my bill every month. Now my website redirects to some sketchy ww2 website with a bunch of weird links on it. There is no phone number for customer support, only billing support. Every time I talk to a billing agent, they tell me that I can “rest assured the matter will be resolved in 24 hours,” but this has been going on for eight days now. If I fill out a technical support form online, I get an email telling me not to contact them again because that will cause further delays. Whenever I ask to speak with a manager, they tell me that is not possible. Stay away from this company.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Dana Goulston

                DANGER WILL ROBINSON! This outfit is NOT what you read on the review sites. First, the tech support is all but non-existent. Despite what review sites say, they DO NOT have phone support! They recently discontinued that “feature”. The do however have chat support via Mumbai, India. (the TS agents show as having American names, but their grammar makes it obvious … lol). I have a simple store-front issue (setting stock level) that they haven’t been able to resolve. They got me to upgrade my ecWid eCommerce addon package (another $200/yr), and the issue persists … I still get “You must upgrade to use this feature.” I’ve gotten the runaround by 4 TS agents, “This looks like a glitch, try again later.”, and “Please wait a few hours and retry.” SERIOUSLY? Anyway, save yourself headaches and avoid this less-than-honorable (British) outfit.To their credit, the site widget is easy to use.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Cyllene M

                  I made a website with SiteBuilder. It was impossible to find through google, even when I typed in all the words in the name of the site.Also this big reason why I canceled with them is because my PHONE HAS BEEN RINGING EVERY DAY with a whole host of SCAM companies, like one that promised to make me show up on all the search engines and one that TOLD ME TO CALL BEFORE THE ISSUE WENT TO SUPPERIOR COURT. I called just to see (stupid, I know) but they they sait they were the IRS. And I hung up because I know the IRS never calls. The number of scam and telemarketer calls on my cell phone went WAY WAY up! after I joined Sitebuilder. AND I got an upgrade letter from another company in the mail that LOOKED JUST LIKE A BILL, except that it had THIS IS NOT A BILL printed on the back.I’m sort of embarrassed to fall for such a scam circle. But looks like there are lots of relatively tech unaware people out there like me, we just wanted to make our own websites!

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    Richard

                    THIS IS THE WORST COMPANY I HAVE EVER WORKED WITH .THEY HAVE CURRENTLY LOCKED MY DOMAIN AND WILL NOT RELEASE IT AFTER I CANCELED.THEY HAVE TIRED TO BILL BE FOR ADD ON SERVICES I DID NOT SELECT1000% BADITS

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      rajesh

                      SiteBuilder.com is fraud site don’t deal with them as the number are not working and beware of them they are fraud and the support ticket had no meaning,send many reminder and they never refunded the money.

                      Beware! Fraud SiteBuilder. Com

                        This comment refers to an earlier version of this review and may be outdated.

                        John Arwood

                        Paid for a website and had to dispute the charges because no one could communicate. They outsource all their calls to India and I could not understand any of them. Beware of this before you waste your time.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

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