Sitelio Review
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- Date Established
- 2014
- Location
- Burlington, MA
Pros
- Easy to use
- Numerous templates
- Solid blogging and eCommerce
Cons
- Sketchy business practices
- Poor billing practices
- Overwhelmingly poor customer feedback
- Poor customer service
Overview
Disclaimer: Should you ever come across services called SiteBuilder.com, Sitey.com or WebsiteBuilder.com, be advised that they are the exact same products as Sitelio.com. For reasons known only to them, the company behind Sitelio is hosting the same website builder on multiple domains. The only differences are in the specifics of the paid plans.
Sitelio is a do-it-yourself website builder. Though launched in 2014 and relatively new to the site building market, the sleek professionalism of this program’s design tools and its well-designed and straightforward editor have already caught the attention of many. Unfortunately, the company has a history of atrocious business practices.
The simple design of this builder makes it possible for even amateurs to create effective websites. In fact, Sitelio offers over 10,000 template combinations to help users get started. In addition to site building, Sitelio provides free web hosting and domain names, free setup of business email, access to SEO tools, and the option of eCommerce integration.
One thing you’ll notice if you read the comments on this review, on our reviews of Sitelio’s “sister” sites, or pretty much anywhere online where people can share their experiences with the company is that Sitelio and its doppelgangers have possibly the worst reputations of any DIY site builders in the industry. Reports of terrible billing practices and customer service horror stories abound. Recently, however, Sitelio and its duplicates were acquired by the Endurance International Group. The company has moved Sitelio’s operations to the US from the UK and has overhauled its support and billing staff. Have these changes translated to a better user experience? Read on to find out.
Table of Contents
Pricing
Sitelio is ostensibly free, but if you want to have a professional-looking site with a normal domain name, or if you’re squeamish about the company advertising itself on your website, it makes more sense to choose from one of three available upgrades:
Simple
- $5.38/month (annual plan)
- $4.61/month (2-year plan)
- $5.99/month (when billed monthly)
- Free domain for one year
- Free hosting
- Free email
- Website statistics
- Ad credits included
- Removal of Sitelio ads
Captivating
- $6.14/month (annual plan)
- $5.38/month (2-year plan)
- $6.92/month (when billed monthly)
- All of the Above PLUS:
- Priority support
Outstanding
- $9.99/month (annual plan)
- $9.23/month (2-year plan)
- $12.30/month (when billed monthly)
- All of the Above PLUS:
- eCommerce
Sitelio accepts payment via credit/debit card (Visa, Mastercard, and American Express) or PayPal. Refunds are offered within 14 days of purchase. To request a refund, you must contact the company’s billing department and provide your name, email address, and an explanation of why you require your money back.
Web-hosted Or Licensed
Sitelio is entirely web-hosted.
Hardware & Software Requirements
Just be sure your browser is updated.
Business Types Supported
Many website building services don’t try very hard when it comes to appealing to specific demographics. The result is that some customers get the sense that no one is really trying to earn their business. Sitelio, however, has gone to great lengths in order to appeal to everyone and reach a variety of industries via a comprehensive template selector. The categories provided are as follows:
- Architecture & Real Estate
- Beauty & Fashion
- Blank Templates
- Blog
- Business & Consultant
- Computers & Technology
- Construction & Trade
- Design & Creative
- Hotels & Travel
- Lifestyle
- Music & Entertainment
- Night Life
- One Pagers
- Online Store
- Pets & Animals
- Photography
- Portfolio
- Professional Services
- Restaurants & Eateries
- Sport & Leisure
- Themes
- Wedding
Though some templates lend themselves to a specific topic or industry, any template provided by Sitelio can be configured to suit your purpose. And for those looking to explore or exercise a bit more creativity, there are a number of blank templates and one-pagers on offer as well.
Ease Of Use
Whatever else can be said about Sitelio, it’s undeniable that the editor itself is contemporary and intuitive. The tools it provides are simple and accessible, and the learning curve is almost nil. In fact, it is straightforward enough to allow an amateur to learn it well within an hour or so. As with most modern website builders, individual content elements are organized into blocks (referred to here as “Sections”) which are stackable vertically. The following are some of the features that make Sitelio so user-friendly:
- Elements Panel: Sitelio’s Elements panel allows users to modify or customize their websites with a variety of shapes, buttons, text/image boxes, social media widgets, menus, store items and icons, documents, flash instances, blogging tools, and so forth. Use this when you want to add an individual element to your site, as opposed to an entire Section.
- Section Panel: The Section panel lets you add an entire Section to your site. After adding one of the available blocks of content to your site, you can then freely edit what you’ve added, so you’re not locked into the particulars of whatever Section you add. You can also re-arrange your existing Sections from here.
- Design Panel: With the Design panel, users may adjust default fonts, change the style of text, and alter the background image or colors. My favorite aspect of this panel is the “Colors” section, which allows you to customize the entire color pallet of your site. With a massive selection of presets and the simple click of your mouse, you can change the whole look and feel of your pallet. You may not like every preset pallet available, but Sitelio gives you ample opportunity to find the perfect color scheme and set a proper mood for your site.
- Pages Panel: The Pages panel helps users to manage their websites’ various pages. It is as simply implemented as its “Design” and “Add” counterparts and provides great tools like the “Duplicate Page” feature (which allows you to do exactly what the name implies).
- Manage Panel: This is an excellent resource which permits users to customize all outgoing social media links, as well as favicons and HTML inputs for the site’s header and footer. It is also used to update PayPal account information for sites that are being used as online stores.
- Previewing: Preview mode is a built-in feature through which users can instantly view their site as though it were already published. This tool is particularly helpful for making sure you’ve laid everything out properly and that everything you’ve done is in check, where it should be, and functioning properly.
Features
- Social Media: Social media integration is immensely important to most businesses, and Sitelio doesn’t disappoint in this department. Users are provided with clean looking, out-of-the-way social media widgets which may be neatly embedded in the website’s header.
- eCommerce: Sitelio recently unveiled their in-house eCommerce solution, available only with a subscription to the eCommerce subscription plan. It’s a solid online store package, complete with discount codes, product variations, categories, and other features you’d expect of a modern eCommerce system.
- Blog: I appreciate a good blogging platform, and that is exactly what Sitelio brings to the table. The incredibly versatile post manager makes it simple to tag featured posts, sort out the details of published entries, edit drafts, and pin posts so that they remain organized in a certain manner. Creating new posts is a refreshingly straightforward process that leaves little room for user error.
- SEO: The SEO (Search Engine Optimization) feature allows you to add/edit site tags and meta tags that are associated with each specific page. Adding meta tags — choosing keywords and phrases that potential visitors might type into a search engine — gives your site better visibility and can lead to more traffic.
- Stock Photos: Stock photos are arranged in much the same way as Sitelio’s template lists. Users can sort through roughly a dozen categories and may choose from hundreds of HD stock photos.
- Image Galleries: This program lets users select row, column, or grid options for their image galleries, which may be placed anywhere on the website. Being able to customize the appearance of the image gallery can really spice up an otherwise dull website and helps to impart some of the creator’s personality.
- Stats: Stat tracking is a must-have for modern websites, and access to accurate feedback can determine the success or failure of a new website. Sitelio does provide this service, though it is only available to users with higher-level paid subscriptions.
Web Design & Editing
- Templates: As I’ve stated previously, Sitelio comes with an impressive selection of templates. There are literally hundreds of templates to choose from, all sorted into neat categories. The templates range from the utterly austere to overly cluttered. Some are elegant, while others are kitschy. Frankly, I found the selection a bit overwhelming, and it might take hours to sort through all of the possibilities. If you’re looking for a wide variety of choices, though, this is the software for you. For those of you who would rather take a different path, there are blank templates offered as well.
- Mobile Editing: While it is unfortunately impossible to edit directly from a mobile device at this time, Sitelio does provide users with a Mobile View within the desktop editor. This allows for fine-tuning of certain elements and website components and makes it easier to speak to the needs of visitors or patrons who use their mobile devices to access your site.
- Desktop Editor: This editor is really quite good: it’s simple to use, replete with practical tools, and nicely organized. The best part of the desktop editor is that it ensures that every aspect of the website is customizable. Click anywhere on the site and a toolbox icon appears, allowing you to make edits on things like color, size, text location, and even tend to tiny, specific details you might otherwise have missed.
Integrations & Add-Ons
There isn’t much here in the way of third-party integrations. What you see is what you get, in other words.
Customer Service
Sitelio’s customer service system consists of a general help tech support page, live chat, and phone support. With the recent inclusion of the latter two means of support, the company appears to be trying to address the numerous customer service complaints that have been aired.
Negative Reviews & Complaints
- Professional Reviews: While largely praising the software itself, some reviewers have found fault with the sales tactics employed by Sitelio. One reviewer noted the automatic, unprompted inclusion of a $10 SEO ebook in his shopping cart when ordering their services, and also noted that it required multiple attempts via email simply to cancel his upgraded account. As for the software, one reviewer found the eCommerce template selections to be underwhelming and questioned Sitelio’s commitment to being a true eCommerce solution, though this seems to be the minority view.
- Customer Feedback: Consumer opinion falls along similar lines as the professional reviewers — the product itself is seen in a mostly favorable light while opinions about the business practices of the company are decidedly negative. A review of user opinion reveals a significant number of complaints: customer service that can be less than responsive or helpful, the absence of a customer forum, customers being billed for services the customer did not intend to order, and customers encountering stalling tactics while trying to cancel an order before the charges went through.
Having recently beefed up its customer service options and replaced its support and billing teams, the Endurance International Group has clearly heard the constant chorus of complaints from users of its services. Unfortunately, complaints from users on this front have not yet abated. I would advise potential customers to pay close attention to what appears on the bill!
Positive Reviews & Testimonials
- Professional Reviews: Sitelio has received a fair amount of positive attention from reviewers, especially for features like social media integration, the widget library, ad integration, and mobile optimization. It’s also been praised for providing ad credits and creating an overall sense of stability in its users. It’s the company’s customer service and billing practices that typically get Sitelio dinged by reviewers, not the builder itself.
- Customer Feedback: Sitelio is most celebrated by users for its user interface. It is also praised for being “great for beginners,” though to be fair that statement is true about almost any of the popular drag and drop website builders on the market.
Final Verdict
Overall, Sitelio’s software is robust and intuitive. All else aside, I can safely say that it is one of the better basic website builders on the market. Unfortunately, the program is missing some of the most crucial features one would expect in a top-tier web builder. There are essentially no external integrations available, the payment gateway options are sparse, and truth be told, you’ve got to pay up in order to unlock the very best of what this program has to offer (i.e. eCommerce, stat tracking, etc).
Unfortunately, despite the efforts of the Endurance Group to rectify the builder’s negative reputation, problems persist. Users continue to report a broad array of problems with the service — typically involving billing — on both our site and other Sitelio reviews that allow public comments. One reviewer recently found unwanted products in his cart at checkout — and this is after the ownership change.
If Endurance’s efforts to clean house start bearing fruit and people start reporting more positive experiences with the company, I’ll rethink the site’s low rating, as the builder itself displays great potential. Sadly, I cannot ignore the virtually unanimous public verdict of Sitelio users. 1.5 stars.
Jason Vissers
Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
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Organization Name: From the grapevine
Had problems setting up my email initially and now I’ve come to renewal time they have automatically put me on top priced renewal plan. I have questioned the pricing and they say I can downgrade to a less overpriced simple plan (about twice the price as that for new customers). The renewal price on their website in dollars does not equate to the renewal in GBP so I’m going to duck out, especially having read these reviews – they are so unprofessional. However, I fear there will be downtime on my website as I will need to rebuild with another company AND wait for Sitelio to release the domain. Any advice appreciated!
This comment refers to an earlier version of this review and may be outdated.
I originally signed up for Siteblog and wasn’t informed that they were taking over the business until I tried to log in one day. I have had numerous questions unanswered over the past few months which is a little frustrating. As a blogger, it seems that there are quite a few incompatible widgets which is also frustrating, I am contemplating leaving but I am trying to figure out, who to!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Michelbachercycles
Expensive, took payment for next three years early and when the domain expired had no notification, and the link to renew was broken . I have waited for 5 days and had on answer from them. If not fixed today. Going elsewhere.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Sticky Endings
Have cost me loads in loss of customers. I was fairly happy until they changed my website without my permission by including a “recaptcha” box on my contact form. This was done without any consultation or permission from me. One day one of my customers told me they could not send a message from their mobile. I checked and found I could not either due to the recaptcha box which just hangs.When I tried to delete this box I found it was impossible to remove. I talked to customer services who said it was impossible to remove and I should delete the whole contact form. Excellent! And have NO method of my customers contacting me. I am currently considering how to sue for loss of business.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Youralternativesplus.org
These people are outright CROOKS.I have a contract with ehost (who this swine company acquired) for free domain as long as they host my site. They announced today that this domain expires in 2 days and said that they will charge for the domain and my credit card will be charged.I never authorized this and they are bound by a contract which gives me the domain for free unless I go to another service – see verification from THEIR SITE TODAYThey are unethical, dishonest and have Indian support that doesn’t even understand English.I will file a consumer complaint in Massachusetts as well as the appropriate federal agencies because of this illicit action. If others are being subjected to this unethical and illegal practice, let’s think about a class action lawsuit. Just post on this site.SEE BELOWJohn 8:24 AM (7 hours ago)to meYou have a FREE domain included in your subscriptionCLAIM DOMAINHome pageSimple planPublishedLast updated: Tue, Mar 13, 2018 8:21 AMyouralternativesplus.orgUPGRADE SITEEDIT SITEOVERVIEWAPPSLast 30 daysUnique visitorsinfo81Total Visitsinfo115Page Viewsinfo333Bounce rateinfo48.7%RecommendedVISIT APP MARKET
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Kevin Yang Games
I was originally using Ideahost but since the company closed, my service was transferred to Sitelio. Because Sitelio was also using Website Builder as the drag and drop editor, I did not have any problems with my website. Sitelio’s customer service is sometimes helpful, sometimes not. I had a problem with my website DNS, and they fixed it within a few minutes. My website had a small problem where a white strip shows up on the website above the menus, it cannot be removed and does not show up in the editor. However, it was fixed a few days after. Sitelio also gives your website free SSL certificate now, which I really like it. A few month ago I wanted to add SSL certificate to my website but was told that it was not possible. I am very glad that they now offer it. The website loading speeds is decent, my plan has unlimited bandwidth and storage, but my website sometimes takes longer than 5-8 seconds to load, maybe it’s because I have a lot of stuff on my website. Overall, I think Sitelio is great for hosting personal websites, it is easy and pricing very cheap, much cheaper than Wix or Weebly. It will be really great if Sitelio adds a subdomain feature.
This comment refers to an earlier version of this review and may be outdated.
Who are these people???? They sent me a message that they are now handling my website. I don’t have a website. These are some pretty deceptive practices. I sent them an email to find out what’s going on so let’s see if they respond
This comment refers to an earlier version of this review and may be outdated.
They were completely unhelpful!DO NOT USE THIS COMPANY! they leave you completely on your own to sort things out if they go wrong!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Pink Hammer
I never signed up for this site!! Why and HOW did you take money from my bank account?
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Your Circus Your Monkeys
My registering domain host, eHost, sold my domain to Sitelio without my knowledge. The site was made inactive. I chatted with someone and was told the site would be operational in two hours after our call. Never happened.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Lyles Insurance
I am currently with Sitelio, but not for much longer…. I was surprised though to read the comments above…..
I wasn’t aware of any shady business practices. nor have I had any billing problems with them, but I originally signed up with Ehost, who are among the companies Sitelio bought out… my billing is the same as always (maybe being grandfathered in was why I haven’t had any billing problems like those mentioned above)….
I am leaving Sitelio because they won’t offer or support an SSL certificate, which is going to become critically important starting in July….. if not for that, I’ve been happy thus far.
But from reading the above comments, that further solidifies my decision to leave Sitelio very soon!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Colours
Thank you for your information re Stelio and website bilders You saved me a lot of concerns with both companies. Can you suggest a blog site and website site for a new business
Regards Kerry
This comment refers to an earlier version of this review and may be outdated.
Hi Kerry! If you’re looking for a business-friendly DIY website builder with a solid blogging feature, Squarespace and Wix would be at the top of my list of recommendations. In addition, my article “5 Website Builders With Great Blogging” has further information on these and other builders that might pique your interest. Thank you for your comment!
This comment refers to an earlier version of this review and may be outdated.
Sitelio leaves me with mixed emotions I must say. On one hand they provide all of the tools needed to create a very professional and beautiful looking web site at an affordable price. But on the other hand their customer service is “politely awful”. What I mean is they lack in tons of professionalism and competence, but they are at least polite about it, lol, smh. This tell you, “I understand your fustration and I am sorry for your inconvience” when it comes to addressing any issues .. They tell you this over and over again. The customer service thing means so much to me and that is why out of five stars I would only give them two and a half, and that’s only because of the awesome web templates. Other than that, they are sub standard at best, especially at customer service.
This comment refers to an earlier version of this review and may be outdated.
Jason, Your star rating for Sitelio is far too generous… I would only give them a begrudging 1. The templates are excellent but their business practices regarding unauthorised credit card charges borders on being fraudulent. My card company currently has a bar on them due to the unauthorised charges that they have put through my account.
It is a shame that a company with a good product has to stoop to devious payment tactics. I would quite happily use their templates if the payment system was honest and transparent.
This comment refers to an earlier version of this review and may be outdated.
This has happened to me also. I closed my ac through a PayPal and sitelio magically started to respond! I am now going to report them to OFCOM, they should not be operating in UK
This comment refers to an earlier version of this review and may be outdated.
Hi Clive, any idea on how to smoothly move my website/blog from Sitelio to another platform without having to redo the entire work of design all over again. Any recommendations?
This comment refers to an earlier version of this review and may be outdated.