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Sitey Review

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Sitey Review

  • 12 comments
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Date Established
2014
Location
Burlington, MA
Jason Vissers

Jason Vissers

Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
Jason Vissers



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12 Comments

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    CyberElf

    Organization Name: Teen Chat Club

    Sitey is very nice. I get outstanding customer support as soon as I need it. Were talking minutes.I even had them help me fetch a domain I thought Id lost forever. With sitey support no sweat.My website is very fast, and boasts all the features of any standard website builder.I would recommend Sitey over WiX, Weebly, GoDaddy, and Squarespace.My users love it to. My site users notice the huge difference, in upload times, and overall quality of the website. Also pricing is very affordable I have my biggest site on a ecommerce plan for less than 25 usd a month. That includes priority support. Granted I just recently switched to Sitey this year..but just like a McDonald’s commercial … I’m Lovin it

    5
    • Organization Name: Teen Chat Club
    Don Freeman

    Billing Dispute are still a problem
    Every month I get billed for various amounts from $13.63 to 24.80, even though I’ve never used their services. The billing department can’t seem to find my account, so every month I report them to Bank of America for fraud. Every month BA credits my account and still the bills keep coming. Today, when I called Sitey @ (844) 211-7911, they again could not find an account for me, nor could they find my credit card account.
    This time they asked for my ARN (account routing number). When I contacted BA fraud department, BA said not to give them this information. BA promised to block any new charges from their account to my credit card number.
    I don’t know how they got my CC number, I’ve never used them to set up a website or blog site. I don’t own a business and have zero interest in their services.
    Beware of this site and their strange billing practices.

      Marta

      A support service is useless. I have asked some question. The answer wasn’t even close to the subject which I was asking for 🙁

      1

        This comment refers to an earlier version of this review and may be outdated.

        Nick Ashcroft

        Recently cancelled my account as I no longer require the website. Was charged for another 24months despite cancelling a month earlier. Was refunded promptly but have still been left out of pocket as a result of bank fees and exchange rates. Disappointing service.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Ashley

          Long story short, I needed help getting into an account that I had cancelled my payments for because I wasn’t ready to make it live. I explained this during the cancellation process. I couldn’t easily figure out how to get back into my now offline websites to edit them, so I turned to Sitey’s live chat. After several messages back and forth, the only response to my very specific request was that the only way to gain access to edit my accounts was to pay $140+. We went back and forth for a while. I got frustrated. I went back into my accounts page and figured out how to do it myself. They were trying to get $140 out of me for something that was FREE and eventually had to figure out how to do on my own. SCAMMMMMM

          1

            This comment refers to an earlier version of this review and may be outdated.

            Elsa

            I have never had a website experience as bad as I have had with Sitey. No technical support, super slow response. Security is a joke. They changed the account email and password because a scam artist emailed them about it without asking for proof of ownership. Now I’m locked out of a website I mistakenly paid thousands for and have to build a new site. Other than being out the money, I will be glad to be away from the site. Nothing worked well on it and the interface was not very intuitive.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Sheila

              I just canceled. I tried getting help getting my site live and could not and finally had to ask to cancel. And I was refunded. If you click on the facebook icon on Sitey’s website footer it leads to a Kevin Ng, who seems to be a New York med student???? I messaged him to find out why his account is connected to Sitey…he has not responded. The longer I tried getting a page up with Sitey the more uncomfortable I became with them. The only support I could get was by email or live chat. The whole time it seems they do not speak English and copy and paste from scripts. Even on the phone with billing, she repeated everything several times with a HEAVY accent and it was as if she wasn’t listening to me. Finally we worked out the cancellation and refund and then she offered 3 free services if I decided to stay with them. My reply was ” I would love to stay, but I can’t get help going live ” and she repeated the whole cancellation thing….I felt as thought they had no clue what I was saying or asking. No one in 10 days has reached out to help me. I gave up.

                This comment refers to an earlier version of this review and may be outdated.

                Debbie

                It’s impossible to find my website even when describing it word-for-word.

                2

                  This comment refers to an earlier version of this review and may be outdated.

                  Chloe Bahal

                  Hi Debbie,

                  Please take a look at this article. I hope it helps!

                    This comment refers to an earlier version of this review and may be outdated.

                    Carol Hansen

                    The 2 stars is my rating for Sitey as a user myself. Their customer service is the worst Ive experienced. I’ve been hosting and working with GoDaddy for over 10 years and I thought I’d try something new just to have a better CMS system for my clients. I regret it completely. See the recent chat below with their tech team. You can only chat with them. No phone calls. No emails. Kal: Hi CarolKal: Thank you for visiting Sitey. This is Kal, How can I help you today?ME: →It’s been more than a week since I submitted information to transfer my domain to Sitey and I have not had any update on the ticket. I have not had a good customer service experience since switching my hosting to Sitey and this delay in service and lack of communication is not helping. I was told it would take no longer than 5 business daysKal: Please allow me a moment while I am checking this for you.Kal: I have reviewed the domain elephantmkg.com and found that the domain is in the transfer process and the issue has already been escalated to the product development team and when the transfer is done completely they will update you regarding it.Kal: Also I will make sure it is resolved at the earliest possible Cari.ME→Thank you. I appreciate it, but again this is the second time within recently signing up Sitey that you have given me timeframe for a job to be complete and it has not been done. I would like to speak with someone about this. Not just a chat session and emails that are never returned, please.ME→I am testing Sitey with my own site first before even thinking about using it for client sites. I will not be using it for any additional work because of the poor service I have experienced. I would have lost clients by now if their email was down for a week while waiting to be transferred. Kal: I understand your concern and I am sorry for the inconvenience caused to you. But please allow us some time also the domain is in transfer process so I request you to wait for sometime.ME→Again, I understand. I was told 5 days. I waited 5 days. It is day 7. Who is in charge there actually cares about upset customers? ME→If you didnt have email for 7 days would you be happy? Would you be happy that you could only chat with someone about it and be told to continue waiting?ME→I wish to physically speak with someone. I am paying you for a service I am not receiving. Kal: I understand your concern and I am sorry for all the issue you are facing.Kal: But I request you to allow us sometime Cari :(ME→Can i speak with someone else? Please answer my questions. Kal: Unfortunately we do not provide phone support for technical issues.→That is unfortunate. Do you provide refunds for unsatisfied customers?Kal: For this I would recommend you to contact our billing team on 1-855-885-2877. They will help you with the refunds.ME→Oh! A Phone number as soon as I want to talk about getting my money back. How helpful. I will move my domain back to GoDaddy and discuss with your billing team. Thank you. Have a great night,

                    2

                      This comment refers to an earlier version of this review and may be outdated.

                      Jason Vissers

                      Wow – thank you for giving this account! I’ve been seeing ever more reports coming from users of this Sitey-Sitelio-WebsiteBuilder-SiteBuilder quartet of duplicate services, and most (if not all) detail experiences similar to yours, though this might just take the cake in its tragicomic dimensions.

                      Thanks for the heads-up!

                        This comment refers to an earlier version of this review and may be outdated.

                        Jennifer Reed

                        Thank you for the very insightful review.

                        5

                          This comment refers to an earlier version of this review and may be outdated.

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