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Smartsheet Review

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Smartsheet Review

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Date Established
2005
Location
Bellevue, WA
Wesley Kriz

Wesley Kriz

Writing from the Pacific Northwest (read: the Best Coast), Wesley graduated from George Fox University in 2014 with a degree in History, then again from George Fox in 2016 with a Masters of Arts in Teaching. He has been writing about project management for 2 years, and keeps a running list of wacky software brand names; seriously, it's wild out there.



We've done in-depth testing of each and confidently recommend them.

We've done in-depth testing of each and confidently recommend them.

To learn more about how we score our reviews, see our Project Management Software Rating Criteria.
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24 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Damian

    Organization Name: HydraLogic

    As an independent consultant I’ve been a long term SmartSheet user many years. Unfortunately, access to the features of the Business Plan, such as Dashboards, requires a minimum of 3 licenses to be purchased. I’ve approached SmartSheet a number of times to request a customised plan option to allow access to some of these features for independent user, however, to date they have maintained the position of a 3 licence minimum. Beyond the additional financial cost this approach suggests that independent operators are not a target market for SmartSheet.

    3
    • Organization Name: HydraLogic
    Davey

    Organization Name: Linea

    The product is ok, think google sheets with a email reminders.

    The costs are eye watering.

    We are an engineering and manufacturing company and use a full range of software and this would be more expensive than every other piece of software we use combined!

    MS office, accountancy, product life cycle management, PCB design, software tools – the whole lot for a team of 25 people is significantly less than Smartsheets for a few users.

    I haven’t looked into the company structure but I would imaging we’d find a huge valuation which needs justifying so they’ve pushed the prices up and up and up. I’d be very worried about the future; more costs, less development and poor support would be the typical course…

    • Organization Name: Linea
    Paul Spaven

    Organization Name: 14hrs Production Inc

    One star for poor customer service. I’ve e mailed 3 times and called the 1-855 # which asks you to leave your e mail address, all to find out why the receipt we have is for $220 but the credit card was debited $221.98 !A measly amount to spend 2hrs on but our accounting department really wants to know why.We will not be re-newing next year

    1
    • Organization Name: 14hrs Production Inc

    This comment refers to an earlier version of this review and may be outdated.

    Chris Parrish

    Organization Name: Rustbelt Reclamation

    Why did you change the format? Why change something that is working? The new format uses valuable screen space. And, if you close to tab list, you have to open it to change tabs; arduous.

    I can’t imagine you did this just for something to do!

    • Organization Name: Rustbelt Reclamation

    This comment refers to an earlier version of this review and may be outdated.

    We've done in-depth research on each and confidently recommend them.

    Mike

    SmartSheet has an add-on calendar app that adds a lot more functionality BUT you have to pay for it separately and it’s price tag is over $2000.00 -> https://www.smartsheet.com/sites/default/files/calendar-app-datasheet.pdf

    I wish they would just add the functionality for everyone and price the WHOLE solution accordingly. I don’t see the two as separate solutions and I’m not sure why they do??????

      This comment refers to an earlier version of this review and may be outdated.

      Peter Justice

      The company seems to have very little discipline in understanding working with clients. Where else during a long day would you get several interruptions just so they can release updates at their convienience.

      2

        This comment refers to an earlier version of this review and may be outdated.

        tom stewart

        How can project software not have data validation tables for drop down menus? I need to summarize amounts by customer on several projects. One letter out of place and boom, bad report. This is a deal breaker.

        2

          This comment refers to an earlier version of this review and may be outdated.

          Rhett

          We use it for collaborative spreadsheets. I have no idea why we use this instead of Google Docs. It costs a lot of money and is significantly worse than Google Docs which is free.

          1

            This comment refers to an earlier version of this review and may be outdated.

            ReidJ

            I have been using SS now for about 8 months as the system owner, and while it does have some shortcommings, it really shines in one department – ease of use. Most people can pick it up and start using it without even a short introduction, and that speaks volumes when compared to other programs.
            If you’re trying to get people to use your fancy new tool, then you don’t want to have something with so many features that it literally scares them away. It’s not for everyone, but we’re able to manage multi-year long projects with 100’s of tasks, along with logistics and schedules, with ease. It’s not as shiny as some software, but I really believe in their product because no one has come to me and said “man i hate using that software”, which I hear about so many other programs in our company.
            My teams have been using it in 5 different countries and the software has become so popular that other departments in my company are asking me for their own sheets and workspaces. Soon I’d wager we drop some of our other software and move over to this. It’s most of what you need, easy to find features, easy to use, and straightforward.

              This comment refers to an earlier version of this review and may be outdated.

              ReidJ

              forgot to rate the software. I wanted to give it 5 stars.

              5

                This comment refers to an earlier version of this review and may be outdated.

                Joe

                Buyer beware…man these guys boost about having 80,000 users?! For the cost they charge to actually use and benefit from their service you could create your own functioning excel sheets or web based platform. This is just a note for those who don’t enjoy being robbed or overpaying for a service from a fly-by-night company.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Mahesh

                  Great article – thank you for this.We’re in our 30 day trial period. Giving it 4 stars as my initial rating. I give some points to Smartsheet off the bat for giving 30 days to trial compared to 14 days with some others – not enough time to set anything up and trial it with a team (in my opinion).I like the templates available and the general functionality as a spreadsheet with Gantt functions etc… Baselining of projects would be a great future feature.The team I am in also uses Slack for collaboration across multiple projects and BAU issues. I know the preference here would be to use 1 application for real-time collaboration and planning/managing projects.Has anyone tried other tools such as Wrike, Proofhub, Basecamp or any of the many other options available? I have mostly used MS Project and some Primavera previously – over the many years of using Project, I never dug very deep into its more complex capabilities though.Any feedback on peoples experience with other apps is welcomed πŸ™‚

                  4

                    This comment refers to an earlier version of this review and may be outdated.

                    Ian Lynch

                    Great review; it articulately presents the software’s key features and flaws. In my experience (small enterprise for a year, and personal for another) the software provides an attractive PM-oriented interface for features that are, perhaps entirely, leveraged from Google’s dynamic suite of freeware. That said, I happily paid the vig to avoid the hardships (cost) and time constraints (learning curve) implementing a long term solution from Google would have taken. It solved!+ an immediate need under time constraints. Ultimately, I no longer use even the free version as it lacks features to compel me from Google Docs / Google for Business with cheap cloud TB.

                    3

                      This comment refers to an earlier version of this review and may be outdated.

                      Smartsheet Just Got A Lot Smarter | christiecipriano

                      […] https://www.merchantmaverick.com/reviews/smartsheet-review/ […]

                        This comment refers to an earlier version of this review and may be outdated.

                        We've done in-depth testing of each and confidently recommend them.

                        Tony Marshall

                        After having trialed so many collaborative software applications over several years it was a dream come true to find a program that we could adapt to do basically anything a small company would need. Smartsheet is very flexible and has a large database of ready to use solutions. The help and support ( we haven’t needed much ) has been outstanding with continual emails designed to help our team make progress with the many options and apps that are supported. Phone calls from the US to Australia from the Smartsheet team are always on offer. There is still much to learn about this program but I am very confident we will stick with this program for many years to come. 5 stars from me. TM.

                        5

                          This comment refers to an earlier version of this review and may be outdated.

                          Dave

                          Decent program, but that’s all it is. Where’s the justification for a *recurring* monthly (or annual) subscription? You should be able to pay for the program once and be done with it. Recurring charges for programs like this feels like a scam.

                          2

                            This comment refers to an earlier version of this review and may be outdated.

                            Julie Titterington

                            I understand your frustration with the recurring monthly payment, but Smartsheet is not alone in this pricing model. It is, in fact, nearly impossible to find a modern, cloud-based project management system that does NOT charge a monthly fee. Most software seems to be headed in this direction as cloud services become more and more prominent and common. There are cheaper alternatives to Smartsheet, however, though you will be missing many of the features that make this software stand out.

                              This comment refers to an earlier version of this review and may be outdated.

                              Amy Horn

                              I have experienced the worst customer service and subscription experience with this company. My 30-day trial was excellent and I had high hopes for working with them. Once I paid for a year subscription, I began to have issues with my account. I attempted to contact their development team for assistance and quickly learned they are completely unreachable by phone, the company has no customer service department and any communication would need to be electronic. Since I am EST and they are PST, all communications took a full business day between email exchanges. When I called to talk to them (a sales rep attempted to help me with my customer service issue) I was told I couldn’t speak with the technical support. When my tech support person, Shaine, did email me, he gave me information to cancel my account and told me I would need to record my screen and send it to them, which is not a capability I have. I have struggled with this program not working for close to two weeks and the best this company could offer was account cancellation information and requesting a screen recording.I would NOT recommend this company to anyone — business or individual.

                              1

                                This comment refers to an earlier version of this review and may be outdated.

                                Juan Kadah

                                Thanks. This was very helpful.

                                5

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Jarrod Payne

                                  Spot on. Well written and comprehensive. Best thing about smart sheet is the simplicity, ease of use, and constant improvement.

                                  5

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Brian

                                    great review. Thanks for the energy and thoughtfulness you put into it.

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Peter

                                      Tested this and came away with the determination that it is not worth the money. Its basically a glorified spreadsheet. It also suffers from some shortcomings. For example, if I set up a template with a number of alerts that are triggered based upon certain events, the sheets that are produced from the template have none of the alerts. They all have to be built again from scratch for every new sheet created. Also, alerts can only be triggered from the start or end date of the entire project, not from any individual task. The alerts are also limited to 14 days out. Finally, the base product does not allow for any reports, you must upgrade and pay more for this basic function. After testing this, our opinion is that there are better options for the money.

                                      2

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Robert Chapman

                                        Very informative, thank you!

                                        5

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Jodi

                                          Thanks for the thorough review, Julie!

                                            This comment refers to an earlier version of this review and may be outdated.

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