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Smartsheet Review

    Jason Vissers
  • 25 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
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25 Comments

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    Milton Curphy Smith II

    I loved Smartsheet for many years, however it appears the corporation has made a business decision to go after larger organizations and not the solopreneur or small businesses. The cost gap between individual plans of 10 sheets and 1 user to 3 users and 300 sheets for the business plan is an astronomical difference. Hey Smartsheet why don’t you just allow individuals to buy more sheets? I will probably be leaving Smartsheet because they don’t want my business apparently.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Damian

      Organization Name: HydraLogic

      As an independent consultant I’ve been a long term SmartSheet user many years. Unfortunately, access to the features of the Business Plan, such as Dashboards, requires a minimum of 3 licenses to be purchased. I’ve approached SmartSheet a number of times to request a customised plan option to allow access to some of these features for independent user, however, to date they have maintained the position of a 3 licence minimum. Beyond the additional financial cost this approach suggests that independent operators are not a target market for SmartSheet.

      3
      • Organization Name: HydraLogic

      This comment refers to an earlier version of this review and may be outdated.

      Davey

      Organization Name: Linea

      The product is ok, think google sheets with a email reminders.

      The costs are eye watering.

      We are an engineering and manufacturing company and use a full range of software and this would be more expensive than every other piece of software we use combined!

      MS office, accountancy, product life cycle management, PCB design, software tools – the whole lot for a team of 25 people is significantly less than Smartsheets for a few users.

      I haven’t looked into the company structure but I would imaging we’d find a huge valuation which needs justifying so they’ve pushed the prices up and up and up. I’d be very worried about the future; more costs, less development and poor support would be the typical course…

      • Organization Name: Linea

      This comment refers to an earlier version of this review and may be outdated.

      Paul Spaven

      Organization Name: 14hrs Production Inc

      One star for poor customer service. I’ve e mailed 3 times and called the 1-855 # which asks you to leave your e mail address, all to find out why the receipt we have is for $220 but the credit card was debited $221.98 !A measly amount to spend 2hrs on but our accounting department really wants to know why.We will not be re-newing next year

      1
      • Organization Name: 14hrs Production Inc

      This comment refers to an earlier version of this review and may be outdated.

      Chris Parrish

      Organization Name: Rustbelt Reclamation

      Why did you change the format? Why change something that is working? The new format uses valuable screen space. And, if you close to tab list, you have to open it to change tabs; arduous.

      I can’t imagine you did this just for something to do!

      • Organization Name: Rustbelt Reclamation

      This comment refers to an earlier version of this review and may be outdated.

      Mike

      SmartSheet has an add-on calendar app that adds a lot more functionality BUT you have to pay for it separately and it’s price tag is over $2000.00 -> https://www.smartsheet.com/sites/default/files/calendar-app-datasheet.pdf

      I wish they would just add the functionality for everyone and price the WHOLE solution accordingly. I don’t see the two as separate solutions and I’m not sure why they do??????

        This comment refers to an earlier version of this review and may be outdated.

        Peter Justice

        The company seems to have very little discipline in understanding working with clients. Where else during a long day would you get several interruptions just so they can release updates at their convienience.

        2

          This comment refers to an earlier version of this review and may be outdated.

          tom stewart

          How can project software not have data validation tables for drop down menus? I need to summarize amounts by customer on several projects. One letter out of place and boom, bad report. This is a deal breaker.

          2

            This comment refers to an earlier version of this review and may be outdated.

            Rhett

            We use it for collaborative spreadsheets. I have no idea why we use this instead of Google Docs. It costs a lot of money and is significantly worse than Google Docs which is free.

            1

              This comment refers to an earlier version of this review and may be outdated.

              ReidJ

              I have been using SS now for about 8 months as the system owner, and while it does have some shortcommings, it really shines in one department – ease of use. Most people can pick it up and start using it without even a short introduction, and that speaks volumes when compared to other programs.
              If you’re trying to get people to use your fancy new tool, then you don’t want to have something with so many features that it literally scares them away. It’s not for everyone, but we’re able to manage multi-year long projects with 100’s of tasks, along with logistics and schedules, with ease. It’s not as shiny as some software, but I really believe in their product because no one has come to me and said “man i hate using that software”, which I hear about so many other programs in our company.
              My teams have been using it in 5 different countries and the software has become so popular that other departments in my company are asking me for their own sheets and workspaces. Soon I’d wager we drop some of our other software and move over to this. It’s most of what you need, easy to find features, easy to use, and straightforward.

                This comment refers to an earlier version of this review and may be outdated.

                ReidJ

                forgot to rate the software. I wanted to give it 5 stars.

                5

                  This comment refers to an earlier version of this review and may be outdated.

                  Joe

                  Buyer beware…man these guys boost about having 80,000 users?! For the cost they charge to actually use and benefit from their service you could create your own functioning excel sheets or web based platform. This is just a note for those who don’t enjoy being robbed or overpaying for a service from a fly-by-night company.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

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