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Squarespace Review

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Squarespace Review

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Date Established
New York, Portland, Dublin
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.

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    Organization Name: AKGD

    I am dumbfounded about Squarespace’s Customer Care. A more apt name should be Customer Keep-Away! With only a ‘Live’ chat or email option, the customer with an issue is passed from one representative to another for as many days as Squarespace needs. Never in the best interest of the customer. My minor issue is still unresolved 5 business days later and I am furious.
    The saying holds true: Everything is fine until it isn’t and that’s exactly when an organization should lean in not out. Sqaurespace leans out.

    • Organization Name: AKGD

    This comment refers to an earlier version of this review and may be outdated.

    Naman Modi

    Organization Name: NamanModi

    Version 7 has been improved to cater for the complicated editing interface. The site builder now allows real point and click interaction which proves your site’s building speed. However, it may sometimes feel a little minimalistic and requires a bit of time to master the editor completely. Although some of the pages have icons that don’t clearly explain their purpose, Squarespace gives many great tutorials that explain all the tools. Overall, the service is worth it if you need to build a stylish and well-designed website. Try it out for the first-hand experience.

    • Organization Name: NamanModi

    This comment refers to an earlier version of this review and may be outdated.


    Very comprehensive review. I have been using Squarespace for my company site for a few years and have been very pleased. Granted I haven’t had to deal with customer service and hope for a good experience if I ever have to. Site creation was painless and I recall being impressed with the responsive image loader for auto sizing images based on the template. Squarespace does focus on aesthetics and visuals for easy creation of appealing sites.

      This comment refers to an earlier version of this review and may be outdated.

      Debbie Sheegog

      Hi, I am not a Squarespace user, though I am considering doing so, thus found this nicely-built rating place for it. I had initial experience w/ WordPress- I know that the visuals, pages, are not easy for someone like myself to set up, or how to make it as interactive as I want, and varied if I want to switch it to a blog and/or also need one for health/fitness spot for myself as I begin teaching classes. I definitely consider myself a beginner, and have 2 adult sons who could easily help me build a website in a matter of hours though both cannot afford the time right now! Lol, go figure- they are in the business and/or school presently and successful while I beg them for help!!
      I saw what I am thinking was a Squarespace site in action on a blog that I frequent , and like how it works for her. The visuals, lots of photos, where color is important for her, various go-to sections, ads, (she has a virtual and a physical ,real shop), are smoothly integrated on pages, comments on her blog open for a set time, and contact her as she likes to choose. I have only been reading, checking out her work on an old house, as I will be doing same soon- so I write and am learning about what we have in common. If it’s not Square Space then I can not rate it here, and would let you know once I go back!
      I have been on another one that was by a beginner-website creator friend, and she loved it for our similar kind of needs.
      Back later, and thanks. Debbie
      p. s. I love reading here about the humble beginnings of this whole thing! I know if one perseveres it can be successful in 5-stars range soon it sounds like! I admire the way it started, grew, and it is a familiar name even to a novice. dss

        This comment refers to an earlier version of this review and may be outdated.

        Jason Barone

        Hey! Nice in-depth wrap up. I wanted to touch on the mentions of Squarefront as I’m the one building that. In terms of the Addons/Plugins, what I’ve tried to do here to provide simple-to-follow how-to tutorials, with copy and paste code snippets. Unfortunately at this time there is no built in method to allow deep, deep integration into Squarespace like you would see with WordPress. So the goal here was to just make it very easy for users to add simple things using the default template selections. In terms of the Integrations on Squarefront. I’ve worked with many systems to get things working as seamlessly as possible and there is still much to do on my end to where I’d feel comfortable recommending other users do the same. In the past I’ve largely used and other apps to make connections between apps, and it’s a great solution. For other integrations I’m trying to build our own app which makes the connection for you. All Squarespace data is available via a JSON API, meaning there are ways to grab it and manipulate the data. For instance, with Forms, it’s easy to grab the form data and pipe that into an app, then feed it into a number of other apps. Much of this would be made easier if Squarespace allowed us 3rd party developers to build plugins and apps like Shopify and WordPress do. My hope is that they’ll open it at some point.

        Thanks for the mention!

          This comment refers to an earlier version of this review and may be outdated.


          Squarefront has been “on maintenance” for some time. It’s been saying everyday,
          — “We’re making a few updates today. We’ll be back online shortly.”

          What’s up with that?

            This comment refers to an earlier version of this review and may be outdated.

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