Stitch Labs Review
- Easy to use
- Lots of integrations
- Good reporting tools
- No free trial
- Not suitable for small businesses
Since its launch in 2011, Stitch Labs has become one of the most recognized brands in online inventory management. Headquartered in San Francisco, the company processes over $100 million in orders per month through its flagship product, Stitch.
Stitch is a cloud-based SaaS (Software as a Service) application designed to marry inventory, billing, accounting, shipping, and eCommerce together through its myriad features and third-party integrations. One would guess that’s why CEO Brandon Levy and his team decided on the name: they want Stitch to be the thread that holds the back end of your company together.
Stitch is an easy-to-use program that comes packed with features to fit the needs of small to medium-sized businesses. The software is a bit on the spendy side, and you have to pay extra for customer support as well. However, despite these downsides, Stitch could still be a good option worth considering.
Note: In discussions about this product, you’ll often see “Stitch” and “Stitch Labs” used interchangeably. For the sake of clarity, I’d like to point out that Stitch is the name of the application, and Stitch Labs is the company that develops and supports it. Make sense? Great, let’s take a look at Stitch Labs pricing.
Table of Contents
Since our last review, Stitch has significantly increased its pricing. This, paired with a lack of transparency, gives it a poor rating in our book and may rule this software out for smaller businesses. Check out our other inventory reviews for more affordable options.
There are several different plans to choose from; pricing can vary at each tier, depending on the number of orders you process per month. Unfortunately, Stitch only publicly provides pricing for its two lowest tiers and even then only for volume orders up to 2,000. If you anticipate having more than that, you’ll need to contact Stitch for a price quote. If you exceed your order limit per month, you’ll be invoiced fees at a 25% premium of the per-order rate. Stitch Labs no longer offers a free trial, but you can request a demo.
Here’s a breakdown of the different tiers:
- $799/month for up to 2,000 orders/month
- Unlimited sales channels
- Unlimited users
- $959/month for up to 2,000 orders/month
- Virtual bundles and multipacks
- Selective stock push
- 3PL ship notice and receipt integration
- Warehouse management system integrations
- Automated bundle splitting
- Overflow routing
- Proprietary 3PL integrations
- EDI integrations
- Channel connect*
- Contact a rep for pricing
- Advanced purchase orders
- FIFO costing method
- Landed costs
- Adjustable costs and shipping methods
- Automated pre-order/backorder management
- Sync frequency booster
- Automated order splitting
- Automated order/fulfillment routing
- API access
- Priority access to new features and betas
*Channel Connect allows two-way integration between Stitch and an SFTP server, which in turn can connect to sales channels that don’t natively integrate with Stitch.
Cloud-Based Or Locally-Installed
Stitch is cloud-based only, which means there’s nothing to download or install on your computer.
Hardware & Software Requirements
Stitch Labs recommends using Chrome to access its SaaS, but it also works with Firefox and Safari. Internet Explorer and mobile browsers are not supported.
Specific Size Of Business
Stitch is scalable, which, in theory, makes it usable by businesses of all different sizes. The starting price of $799/month, however, probably makes it a suboptimal choice for businesses that are just starting and aren’t managing a large inventory.
Ease Of Use
Stitch is pretty easy to use, even for the uninitiated. The interface is clean, understated, and intuitive. Within a few minutes of signing up, I’d created several products, several customer contacts, and was generating sales orders with ease. For those who appreciate a little guidance, you’ll find tutorials on each page that go step-by-step through all the basic tasks.
The interface also features pop-up menus for both support and the knowledgebase in the bottom right-hand corner. These did come in handy during the few times in my trial that I needed assistance. After typing my question into the help prompt, I got the information I needed right away.
Setting up integrations is also painless. Linking your different sales channels and add-ons to your Stitch account only takes a few moments. All you need to do is provide details for your third-party account, and the application handles the rest.
Let’s take a look at the main functions of this application:
- Dashboard: Stitch’s dashboard is clean, relatively simple, and to the point. You have eight tabs to navigate through at the top (one of which returns you to the dashboard). In addition to notifications and profile, you have a colorful snapshot of your activity, including inventory, sales orders, and low stock warnings.
- Inventory: Stitch makes it easy to build product lines and variants quickly. You can upload photos and other files for each product family and variant. The tags you can attach to each item make searching through your inventory way more efficient. Stitch also allows you to differentiate between a variety of standard and custom pricing tiers (retail, wholesale, distribution, etc.) for a product. That comes in handy if you want different prices for different sales channels.
- Warehouse Management: By default, Stitch will assume you have a single warehouse. From the pulldown menu under your user account, you access the Stitch settings and enable multi-warehousing. You can add and edit warehouse details through the locations link under Company Info & Locations. After that, additional warehouse options should become available in your other channels.
- Barcode Scanning: Stitch supports barcode scanning through the Inventory tab.
- Order Management & Fulfillment: You can use integrations (see below) to pull sales information into Stitch or create manual orders. When you’ve closed the order, the stock level will decrease. A colorful “progress summary” column highlights processes in various stages of completion, such as billing, payment, packing, and shipping. You can directly interact with any of the columns or select focused views from the sidebar. If you’re using Stitch, there’s a good chance you’ve got multiple users on your account, so you can set permissions to determine who has access to what part of the workflow.
- Payments: Payments can be made in-app with the appropriate integrations.
- Contact & Vendor Management: This feature helps you manage customers, suppliers, or anyone else you work with. Plus, you can associate orders, expenses, and other relevant information with them. You can also attach files, such as purchase orders and resale licenses, to each contact for future reference.
- Sales Orders: Stitch allows for the creation of branded invoices, which you can edit and customize in-application.
- Purchase Orders: From the Purchase Order tab, you can see which purchase orders are currently open. To create one, you enter your supplier, your expected buy date, your shipping method, and your payment terms. Stitch offers a few shortcuts; for example, it allows you to replenish all the low stock items from a particular supplier. You can adjust the number of your items or use a default order that you set in advance. When it’s complete, you can email it to your supplier as a PDF, download it for printing, or another method of your choice. When you receive your items, you can review your purchase order against what you received from your supplier and make any necessary adjustments. This helps to create a supplier scorecard that you can use to keep track of your suppliers’ quality and compare them to industry standards.
- Packing Slips: You can create branded packing slips through the Orders tab.
- Returns: Process returns via the appropriate payment channel integrations. You can then manage your inventory accordingly.
- Reports: Stitch can consolidate data from all elements of your business to create reports and analytics on demand. In addition to the aforementioned supplier scorecard, you can review sales stats for each contact, by type, or by tag. There are around 40 reporting options in total. Of particular note is the “product drill-down,” which helps you hone in on your top-selling products and find out which variants of a particular product are selling the best.
Customer Service & Support
Many users have complained about Stitch Labs’ relatively slow response time, and they don’t seem too far off. Don’t expect your tickets to get serviced immediately. That said, they will get back to you the same day in the majority of cases, and many users note how friendly and helpful the Stitch Labs support staff are. Stitch Labs has tiered customer service options ranging from Silver to Platinum that determine which modes of contact are available to you and at what hours. Stitch Labs does not divulge the pricing for these plans upfront.
Support services include:
- Phone: Available for all plans 7 AM to 5 PM PT, with extended hours for Gold and Platinum.
- Email: Monitored from 7 AM to 5 PM PT, with extended coverage for Gold and Platinum.
- Support Form: Available through the site.
- Live Chat: Available for all plans 7 AM to 5 PM PT, with extended hours for Gold and Platinum.
- In-Software Help: Stitch provides some limited hand-holding when you start.
- Help Center: Stitch’s online help center provides FAQs, How-Tos, Integration help, and detailed overviews of features.
- Videos: Tutorial and overview videos are scattered throughout the site and on YouTube.
- Webinars: Stitch Labs offers webinars, some of which are recorded and uploaded.
- Account Managers: At Gold and Platinum levels, Stitch will assign you a “success manager” who will be a point of contact between you and the company.
- Audits: At Gold and Platinum level, you are entitled to several account reviews and audits per year. Platinum offers twice as many as Gold.
- Social Media: You can contact Stitch Labs through its Twitter, Facebook, and LinkedIn accounts.
Negative Reviews & Complaints
Stitch has been around several years, so as you’d expect, there are some bad reviews. The most common complaints I’ve seen are as follows:
- Poor Functionality Outside The US: If you are not an American company, I would strongly recommend reading this article from Stitch’s support base. Numerous users have complained about how Stitch performs outside the US with its lack of currency conversion and no native support for inclusive taxation.
- Integration Dependency: If you want to get the most out of Stitch, you’ll need to use a lot of integrations. Some users felt the process of finding and adding integrations to be time-consuming and difficult.
- Refunds From Sales Channels Not Posting To Stitch: Stitch does not automatically adjust for refunds made through sales channels. This requires the user to manually update both inventory and accounting records, which is cumbersome at best and leaves a lot of room for errors to be made.
- System Speed: Even a few of the favorable reviews I’ve found admit that the software runs slow on occasion.
Positive Reviews & Testimonials
Despite the complaints, most customer reviews of Stitch are generally positive. The company also maintains a positive reputation overall, with an A+ rating from the BBB and 4.5/5 stars on Capterra (based on over 180 ratings). Here are the recurring themes:
- Easy To Use: Though not a universal sentiment, users have praised the software for being easy to learn, easy to use, and easy to integrate with their existing sales channels and shipping solutions.
- Great Customer Support: The consensus is that Stitch’s support staff is friendly and helpful.
- Multiple Integrations: Numerous customers have expressed their appreciation for the variety of available integrations.
- Good Features: I’ve seen numerous posts lauding the invoicing system, the contact management features, and the very robust reporting tools.
Testimonials can be found on the company’s press page.
As we touched on earlier, Stitch is very integration-dependent. The good news is there are a lot of integrations to choose from, over 100 to be exact, and Stitch makes it easy to parse through them. API is available for users at the Premium level.
You can import orders from sites such as Shopify and Amazon. When an item sells on any of your sales channels, your inventory automatically adjusts in Stitch. You can also create invoices, handle payments, and generate packing slips right from the Order page. Additionally, integration with add-ons, such as PayPal, Authorize.net, ShipStation, and QuickBooks, make payments, shipping, and accounting much easier.
Stitch uses 256-bit SSL-encryption to protect your data. Stitch backs up its database twice a day and employs redundant servers and off-site data backups to avoid data loss.
Stitch is a very slick, very functional piece of software that comes packed with great features. Simply put, it’s easy to use. That’s the biggest selling point for me. Combine that with a powerful suite of tools, and you’ve got a great choice for small to medium-sized businesses. A point of concern, however, is that the software has rapidly grown more expensive over the last few years. At the same time, Stitch Labs has removed its free trial, making it a riskier prospect for interested businesses. You can still request a demo, but it’s not the same as immersing yourself in the software.
Still, Stitch remains a good solution for mid-sized businesses. Give it a try or take a look at our other top inventory software options to find the perfect choice for your business.