Stitch Labs Review
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- Date Established
- 2011
- Location
- San Francisco, CA
Pros
- Easy to use
- Lots of integrations
- Cloud-based
- Good reporting tools
Cons
- No free trial
- Expensive
- Not suitable for small businesses
Overview
Since its launch in 2011, Stitch Labs has become one of the most recognized brands in online inventory management. Headquartered in San Francisco, the company processes over $100 million in orders per month through its flagship product, Stitch.
Stitch is a cloud-based SaaS (Software as a Service) application designed to marry inventory, billing, accounting, shipping, and eCommerce together through its myriad features and third-party integrations. One would guess that’s why CEO Brandon Levy and his team decided on the name: they want Stitch to be the thread that holds the back end of your company together.
Stitch is an easy-to-use program that comes packed with features to fit the needs of small to medium-sized businesses. The software is a bit on the spendy side, and you have to pay extra for customer support as well. However, despite these downsides, Stitch could still be a good option worth considering.
Note: In discussions about this product, you’ll often see “Stitch” and “Stitch Labs” used interchangeably. For the sake of clarity, I’d like to point out that Stitch is the name of the application, and Stitch Labs is the company that develops and supports it. Make sense? Great, let’s take a look at Stitch Labs pricing.
Stitch Labs
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Table of Contents
Pricing
Since our last review, Stitch has significantly increased its pricing. This, paired with a lack of transparency, gives it a poor rating in our book and may rule this software out for smaller businesses. Check out our other inventory reviews for more affordable options.
There are several different plans to choose from; pricing can vary at each tier, depending on the number of orders you process per month. Unfortunately, Stitch only publicly provides pricing for its two lowest tiers and even then only for volume orders up to 2,000. If you anticipate having more than that, you’ll need to contact Stitch for a price quote. If you exceed your order limit per month, you’ll be invoiced fees at a 25% premium of the per-order rate. Stitch Labs no longer offers a free trial, but you can request a demo.
Here’s a breakdown of the different tiers:
Basic
- $799/month for up to 2,000 orders/month
- Unlimited sales channels
- Unlimited users
High-Growth
- $959/month for up to 2,000 orders/month
- Virtual bundles and multipacks
- Selective stock push
- 3PL ship notice and receipt integration
- Warehouse management system integrations
- Automated bundle splitting
- Overflow routing
- Proprietary 3PL integrations
- EDI integrations
- Channel connect*
Premium
- Contact a rep for pricing
- Advanced purchase orders
- FIFO costing method
- Landed costs
- Adjustable costs and shipping methods
- Automated pre-order/backorder management
- Sync frequency booster
- Automated order splitting
- Automated order/fulfillment routing
- API access
- Priority access to new features and betas
*Channel Connect allows two-way integration between Stitch and an SFTP server, which in turn can connect to sales channels that don’t natively integrate with Stitch.
Cloud-Based Or Locally-Installed
Stitch is cloud-based only, which means there’s nothing to download or install on your computer.
Hardware & Software Requirements
Stitch Labs recommends using Chrome to access its SaaS, but it also works with Firefox and Safari. Internet Explorer and mobile browsers are not supported.
Specific Size Of Business
Stitch is scalable, which, in theory, makes it usable by businesses of all different sizes. The starting price of $799/month, however, probably makes it a suboptimal choice for businesses that are just starting and aren’t managing a large inventory.
Ease Of Use
Stitch is pretty easy to use, even for the uninitiated. The interface is clean, understated, and intuitive. Within a few minutes of signing up, I’d created several products, several customer contacts, and was generating sales orders with ease. For those who appreciate a little guidance, you’ll find tutorials on each page that go step-by-step through all the basic tasks.
The interface also features pop-up menus for both support and the knowledgebase in the bottom right-hand corner. These did come in handy during the few times in my trial that I needed assistance. After typing my question into the help prompt, I got the information I needed right away.
Setting up integrations is also painless. Linking your different sales channels and add-ons to your Stitch account only takes a few moments. All you need to do is provide details for your third-party account, and the application handles the rest.
Features
Let’s take a look at the main functions of this application:
- Dashboard: Stitch’s dashboard is clean, relatively simple, and to the point. You have eight tabs to navigate through at the top (one of which returns you to the dashboard). In addition to notifications and profile, you have a colorful snapshot of your activity, including inventory, sales orders, and low stock warnings.
Source: Stitchlabs.com
- Inventory: Stitch makes it easy to build product lines and variants quickly. You can upload photos and other files for each product family and variant. The tags you can attach to each item make searching through your inventory way more efficient. Stitch also allows you to differentiate between a variety of standard and custom pricing tiers (retail, wholesale, distribution, etc.) for a product. That comes in handy if you want different prices for different sales channels.
- Warehouse Management: By default, Stitch will assume you have a single warehouse. From the pulldown menu under your user account, you access the Stitch settings and enable multi-warehousing. You can add and edit warehouse details through the locations link under Company Info & Locations. After that, additional warehouse options should become available in your other channels.
- Barcode Scanning: Stitch supports barcode scanning through the Inventory tab.
- Order Management & Fulfillment: You can use integrations (see below) to pull sales information into Stitch or create manual orders. When you’ve closed the order, the stock level will decrease. A colorful “progress summary” column highlights processes in various stages of completion, such as billing, payment, packing, and shipping. You can directly interact with any of the columns or select focused views from the sidebar. If you’re using Stitch, there’s a good chance you’ve got multiple users on your account, so you can set permissions to determine who has access to what part of the workflow.
Source: Stitchlabs.com
- Payments: Payments can be made in-app with the appropriate integrations.
- Contact & Vendor Management: This feature helps you manage customers, suppliers, or anyone else you work with. Plus, you can associate orders, expenses, and other relevant information with them. You can also attach files, such as purchase orders and resale licenses, to each contact for future reference.
- Sales Orders: Stitch allows for the creation of branded invoices, which you can edit and customize in-application.
- Purchase Orders: From the Purchase Order tab, you can see which purchase orders are currently open. To create one, you enter your supplier, your expected buy date, your shipping method, and your payment terms. Stitch offers a few shortcuts; for example, it allows you to replenish all the low stock items from a particular supplier. You can adjust the number of your items or use a default order that you set in advance. When it’s complete, you can email it to your supplier as a PDF, download it for printing, or another method of your choice. When you receive your items, you can review your purchase order against what you received from your supplier and make any necessary adjustments. This helps to create a supplier scorecard that you can use to keep track of your suppliers’ quality and compare them to industry standards.
Source: Stitchlabs.com
- Packing Slips: You can create branded packing slips through the Orders tab.
- Returns: Process returns via the appropriate payment channel integrations. You can then manage your inventory accordingly.
- Reports: Stitch can consolidate data from all elements of your business to create reports and analytics on demand. In addition to the aforementioned supplier scorecard, you can review sales stats for each contact, by type, or by tag. There are around 40 reporting options in total. Of particular note is the “product drill-down,” which helps you hone in on your top-selling products and find out which variants of a particular product are selling the best.
Source: Stitchlabs.com
Customer Service & Support
Many users have complained about Stitch Labs’ relatively slow response time, and they don’t seem too far off. Don’t expect your tickets to get serviced immediately. That said, they will get back to you the same day in the majority of cases, and many users note how friendly and helpful the Stitch Labs support staff are. Stitch Labs has tiered customer service options ranging from Silver to Platinum that determine which modes of contact are available to you and at what hours. Stitch Labs does not divulge the pricing for these plans upfront.
Support services include:
- Phone: Available for all plans 7 AM to 5 PM PT, with extended hours for Gold and Platinum.
- Email: Monitored from 7 AM to 5 PM PT, with extended coverage for Gold and Platinum.
- Support Form: Available through the site.
- Live Chat: Available for all plans 7 AM to 5 PM PT, with extended hours for Gold and Platinum.
- In-Software Help: Stitch provides some limited hand-holding when you start.
- Help Center: Stitch’s online help center provides FAQs, How-Tos, Integration help, and detailed overviews of features.
- Videos: Tutorial and overview videos are scattered throughout the site and on YouTube.
- Webinars: Stitch Labs offers webinars, some of which are recorded and uploaded.
- Account Managers: At Gold and Platinum levels, Stitch will assign you a “success manager” who will be a point of contact between you and the company.
- Audits: At Gold and Platinum level, you are entitled to several account reviews and audits per year. Platinum offers twice as many as Gold.
- Social Media: You can contact Stitch Labs through its Twitter, Facebook, and LinkedIn accounts.
User Reviews
Negative Reviews & Complaints
Stitch has been around several years, so as you’d expect, there are some bad reviews. The most common complaints I’ve seen are as follows:
- Poor Functionality Outside The US: If you are not an American company, I would strongly recommend reading this article from Stitch’s support base. Numerous users have complained about how Stitch performs outside the US with its lack of currency conversion and no native support for inclusive taxation.
- Integration Dependency: If you want to get the most out of Stitch, you’ll need to use a lot of integrations. Some users felt the process of finding and adding integrations to be time-consuming and difficult.
- Refunds From Sales Channels Not Posting To Stitch: Stitch does not automatically adjust for refunds made through sales channels. This requires the user to manually update both inventory and accounting records, which is cumbersome at best and leaves a lot of room for errors to be made.
- System Speed: Even a few of the favorable reviews I’ve found admit that the software runs slow on occasion.
Positive Reviews & Testimonials
Despite the complaints, most customer reviews of Stitch are generally positive. The company also maintains a positive reputation overall, with an A+ rating from the BBB and 4.5/5 stars on Capterra (based on over 180 ratings). Here are the recurring themes:
- Easy To Use: Though not a universal sentiment, users have praised the software for being easy to learn, easy to use, and easy to integrate with their existing sales channels and shipping solutions.
- Great Customer Support: The consensus is that Stitch’s support staff is friendly and helpful.
- Multiple Integrations: Numerous customers have expressed their appreciation for the variety of available integrations.
- Good Features: I’ve seen numerous posts lauding the invoicing system, the contact management features, and the very robust reporting tools.
Testimonials can be found on the company’s press page.
Integrations
As we touched on earlier, Stitch is very integration-dependent. The good news is there are a lot of integrations to choose from, over 100 to be exact, and Stitch makes it easy to parse through them. API is available for users at the Premium level.
You can import orders from sites such as Shopify and Amazon. When an item sells on any of your sales channels, your inventory automatically adjusts in Stitch. You can also create invoices, handle payments, and generate packing slips right from the Order page. Additionally, integration with add-ons, such as PayPal, Authorize.net, ShipStation, and QuickBooks, make payments, shipping, and accounting much easier.
Source: Stitchlabs.com
Security
Stitch uses 256-bit SSL-encryption to protect your data. Stitch backs up its database twice a day and employs redundant servers and off-site data backups to avoid data loss.
Final Verdict
Stitch Labs
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Stitch is a very slick, very functional piece of software that comes packed with great features. Simply put, it’s easy to use. That’s the biggest selling point for me. Combine that with a powerful suite of tools, and you’ve got a great choice for small to medium-sized businesses. A point of concern, however, is that the software has rapidly grown more expensive over the last few years. At the same time, Stitch Labs has removed its free trial, making it a riskier prospect for interested businesses. You can still request a demo, but it’s not the same as immersing yourself in the software.
Still, Stitch remains a good solution for mid-sized businesses. Give it a try or take a look at our other top inventory software options to find the perfect choice for your business.
Chris Motola
Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.
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To learn more about how we score our reviews, see our Inventory Software Rating Criteria.
I got two calls into their sales department before finding out that setting up Stitch takes 6-8 weeks.
This comment refers to an earlier version of this review and may be outdated.
Pricing changed to annual only. $6000 per year for something that costs half at the competition.
This comment refers to an earlier version of this review and may be outdated.
I’d like to point out that ALL, as in EVERY SINGLE 5 star review on the first page and I suspect all the others are from responses from representatives from Stitch. You guys have a serious issue with the way your commenting system works in that it allows these reps to give star reviews that skew the results. There is no way this crumby service deserves a 4 star rating.
This comment refers to an earlier version of this review and may be outdated.
Hi Jeff,
You have a point! We are working on putting a stop to this and we really appreciate your feedback. Thanks!
This comment refers to an earlier version of this review and may be outdated.
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If you are looking for a software that will seamlessly download your sales from Shopify to Quickbooks, there are some good, cheap apps out there, including SoftCookies, Shopify Integrator. Unfortunately, Stitchlabs is not one of them. StitchLabs DOES NOT INTEGRATE WITH QUICKBOOKS. It does not identify already existing inventory items and instead creates its own names and identifiers. When integrated into Quickbooks, the original QBs inventory is not reduced when a Shopify sale is made. Instead the inventory remains and a new item is created and sold. Leaving the old inventory, a new negative inventory and twice the items. It is a disaster if you have a significant number of product skus (we have over 1,000). The only way to correct is to manually change every single item by hand. Stitchlabs support will only explain that they built the integration quite a while ago and that’s how it is. Not much help.
This comment refers to an earlier version of this review and may be outdated.
Please do not trust all of these fake 5-star reviews! My company has to use Stitch because it’s the only inventory management platform that supports multiple Square channels and Woocommerce at the same time. If there was any other platform that could do this we would dump Stitch in a heartbeat. To say that platform is a beta would be too flattering. Basic features like accepting a purchase order or closing transfers are FREQUENTLY broken. Often times inventory numbers will be misreported on in variants so our inventory is off but we have to spend precious work time trying to figure out where the error is just to find out it’s a Stitch problem Despite paying several hundred dollars a month for the service, they sent us an email a couple of weeks ago saying that our service plan would not allow us access to chat or phone support. Their “Phone Support” was a joke anyways because you have to submit a ticket then they would call you. Rarely did we ever get a call back. Now we can only look at their FAQs or email them for problems. If you’re thinking about using Stitch, get used to someone telling you “We’ll forward this problem to our engineers.” This seems to be the generic response to every single thing that goes wrong they can’t fix. Our company has lost at least HUNDREDS OF HOURS of work time because of Stitch problems since we started using Stich almost 2 years ago(I swear this is not an exaggeration). If you don’t need support for multiple Square channels and Woocommerce, use ANY OTHER SERVICE. Stitch is the worst.
This comment refers to an earlier version of this review and may be outdated.
Does a decent job syncing inventory between multiple channels, creating purchase orders, and receiving inventory, but does a TERRIBLE job syncing with QuickBooks online. Our books are a DISASTER because of the bugs in Stitch, not syncing accurate inventory values or being able to calculate COGS. Using Stitch cost me thousands of dollars having to hire an accountant to audit our books and try to make sense of the non-sensical data imported from Stitch.To add insult to injury, after signing up and paying extra for the plan that included “phone support” (which means sending an email and requesting that someone call you back, which could take days, if at all), I got an email saying that Stitch was eliminating phone support, and that support from now on would only be available via email. Was there a reduction in my monthly fee after removing phone support? Har-dee-har-har!!!Needless to say, we are now shopping for different inventory management software. If you are counting on inventory management software to connect with your accounting program and give you accurate numbers, run away from Stitch! If you don’t care about accurate books, then Stitch is quite an adequate program.
This comment refers to an earlier version of this review and may be outdated.
Hello Sarah:
Thank you posting this review. My company is facing all of the same problems yours is with our Xero integration. I have to do the books an inventory and both are off every week due to problems with Stitch Labs (not that they admit to it). We are also missing 3-4 invoices a week that do not come over to Xero which is extremely frustrating. We are also finding that the COGS data in Stitch Labs is routinely wrong even after updating both manually and via csv.
We are looking for alternatives and wondered what your findings have been? We’re looking for a different platform.
This comment refers to an earlier version of this review and may be outdated.
Hi !
You said the following comment:
“There is one caveat: I cannot recommend this software to companies based outside of the US. If you’re located overseas, I would check out TradeGecko, which is geared more towards international business.”
Does this applies for Canadian business as well ? I’m in Canada and wondering if TradeGecko would be best for us !
Thanks,
This comment refers to an earlier version of this review and may be outdated.
Hi Guillaume,
Yes, I would recommend TradeGecko for you. If you have further questions please let me know.
This comment refers to an earlier version of this review and may be outdated.
Hi everyone,We are based in the UK and have been using SL for over a year now. SL is a major improvement to what we were using before (basically nothing else than spreadsheets) and we like the simple UI.Having said that, we would like to find a better alternative, if it exists, because there are some features we don’t like. To mention some of them:-) probably the major drawback for us is the constant slowness in the response time; for instance when you update a variant and click “save” it can take up to 5 or 7 seconds to complete the update-) you cannot search in your contacts by cities or countries which should honestly be a pretty basic function and a useful one when you are meeting a new client and try to find out if you are already selling in that particular area; so we have to basically create a TAG for each of our contacts so we can retrieve easily clients based in a certain city or a certain country-) when you review the recent orders of a particular client, the “balance due” information on previous orders is not updated so you cannot see whether this client owes you money or not; you can see in other parts of the software for unpaid orders/invoices but if you want to check per client it is not working; this is a BUG which has never been fixed even after repeated emails to support desk for over a year-) the packing slip function is very basic and does NOT allow to have more than 1 product in 1 box so the number of boxes will always be equal to the number of products regardless of the packing, it does NOT add up weight of products nor total size which would be very convenient when booking the transportation (we ship a lot across Europe)-) no mobile app-) no option to add a pic thumbnail next to the products on orders or invoicesOn this last point I would very much like to find an alternative to SL that offers such a feature, as we are in the design field and being able to show a thumbnail pic of our products would be a great addition.Any ideas would be welcome.Best regards.
This comment refers to an earlier version of this review and may be outdated.
Very responsive customer service and support — any customer support issues are forwarded to the appropriate party and taken care of right away, which I believe is the sign of a great company.
This comment refers to an earlier version of this review and may be outdated.
We’ve been using Stitch for a year and a half and have found it to be constantly problematic. The CS team is rarely capable of offering any insight beyond simple UI issues. Whether selling through one or multiple channels inventory is constantly inaccurate, reconcile it one day and is will be off the very next, over and over again. When a transaction occurs through a channel there is one exchange of information only and never again. Any modifications to an order or cancelations have to be manually entered through a not very streamlined approach. I could continue but the bottom line is that a $250k or less store might be better off with no inventory management system at all than the mess this team has produced.
This comment refers to an earlier version of this review and may be outdated.
Berry,
Thanks for the feedback. I’m sure our readers would like to know a little bit more about your setup. What integrations/sales channels are you using? Are these problems consistent across every channel? Have the developers offered any response to your complaints?
This comment refers to an earlier version of this review and may be outdated.
The last time we bothered trying to do anythign about it was last June after several conference calls with their tech support that gave no solutions to the inventory discrepancies we gave up and have been preparing to make the leap to Deposco.
The UI has improved to some degree, there are less hiccups and the general speed is better than it was a year ago but not amazing. The search function is not dynamic and can very frustrating.
We use Stitch along side Shopify, Shopify POS and Shipstation.
I’ve pulled up a list of issues and gripes we’ve encountered and brought to their attention.
1. It does not always sync with Shopify or Shopify POS, it’s hit or miss. Orders that have been completed with no unusual actions do not update and complete themselves. Inventory does not always account for new sales and this is not correlative to the previously mentioned sales update issue.
2. No clear way to know that an Order invoice or PO was sent. We’ve put a bandaid on this by creating tags that we can add to a PO to indicate its status
3. Weights input in Shopify for new product listings are not imported correctly into Stitch .5lbs became .5004lbs, .8125lbs became .8135lbs
4. Buggy – Start entering something into search and click its suggested result, will sometimes clear the search field and navigate nowhere.
5. In main product listing view, scrolling right will show you additional fields for the product, but the headings don’t scroll, so you have no idea what value corresponds to what unless you go to the edit variant page.
6. Profit issues. Calculated off of Avg Unit Cost. There is no way to update the Avg Unit Cost except through the Export CSV file or through day-to-day business. Therefore, new products show 100% profit until the average unit cost is calculated, which usually occurs the first time that product is received into the inventory.
7. Returns, Exchanges, and Custom Orders are extremely cumbersome. Each takes multiple screens, clicks, significant time. Refunds need to be done in Shopify, so Shopify Payments can refund through the same method used to pay (credit card info is kept with Shopify Payments and cannot be accessed through Stitch). Stitch will then need to be updated to reflect the refund done in Shopify.
8.Initial products created in Shopify are sent to Stitch and will require additional work there to set up the Supplier ID and Cost. Price Changes on Stitch or other changes in Shopify will not be communicated between the two. Stitch will only communicate inventory levels.
This may be the best of all the options out there but that just makes it the top of the trash heap. I’ve read tons of reviews and I understand that you have to toss out some of the worst as well as some of the best. This experience is not the result of my personal ignorance, I work with a team of 3 who are all quite savvy and we’ve all experienced these same frustrations and look forward to moving on.
This comment refers to an earlier version of this review and may be outdated.
Sorry to hear about that. I’ve demoed a lot of different inventory SaaS apps, and have yet to find what I’d call The Gold Standard. Your experience sounds incredibly frustrating, and I hope you have better luck with Deposco. Speaking of, I’ll take a look at that app in a future review. My curiosity is piqued.
This comment refers to an earlier version of this review and may be outdated.
Hi JB – curious to know how its going with the transition to Deposco – we are currently researching their platform and both their customer service and product seems promising.
Any insight would be much appreciated.
This comment refers to an earlier version of this review and may be outdated.
This is true, and one of many major flaws.
For example, they have a running total of revenue and sales thereof. If there are returns in your FBA store of Shopify store, Stitch will balance the inventory, but it WILL NOT adjust the revenue. If one doesn’t now know this, there quarterly revenue & profit stats will be grossly overstated.
Of course, they take your money and investment of time, then tell you about this a “something we are working on”.
While here, another problem I want to scare people aywa with is the only support mechanism is live chat, and the lines to get someone, even today, range from 22 – 78 minutes. Want a phone call back? You are sure to get it hours later when you are not at work anymore.
This comment refers to an earlier version of this review and may be outdated.
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I’m surprised about the love for Stitch Labs.It looks nice but i’ve been using it for a few months now and I hate it. Hate is a strong word but I don’t know how else to explain the feeling I get using it.Everything requires more clicks than it should and things load so slowly. Why do I have to click Variant every single time I go to Inventory? Why is there a column in Inventory that shows Sold and Revenue from the beginning of time? If I have one item sold 300 and another 30, how do I know if it’s a good seller unless I already know how long it’s been selling and start doing division. Seems like it would have been a good idea to make that whole column in the last 30 day. Everything seems like it kind of wasn’t thought out completely. Amazon orders do not pulls down FBA fees. Can’t list to Ebay. Marking an item Drop Shippable is 8 steps. There are no search results. I can type something into a search field that shows a drop down list and then I can select one item. I want to see all shirts or all pants. Nope. I need to tag them one by one by one by one by one and then next time I can select that tag. Users either see too much info or not enough. Lastly, support has no clue what they’re doing. Try this or I think if you do that kind of answers.Don’t know what to do. Other software is probably worse but at least has search results. Just can’t find something that works fully with FBA.
This comment refers to an earlier version of this review and may be outdated.
Shenme,
I’ve yet to find an Inventory SaaS that gets everything right. Integrations are particularly problematic, because you’re dealing with two companies, and the onus isn’t really on either of them to make sure things work perfectly.
I think TradeGecko’s interface is a little better than Stitch, but their support team is based in Singapore. Same for OrderHive (which is based in India). If you try either of those, and find that their Amazon integrations get the job for you, please let us know about it.
This comment refers to an earlier version of this review and may be outdated.
I could not agree more. I sincerely believe they got a lot of investor money, and are forced to sell memberships for a 70% finished product.
This comment refers to an earlier version of this review and may be outdated.
Hi,
I am looking for a local customer or integrator that can demostrate and show me how they used Square + StitchLabs solutions. We are a non profit , running multiple stores that are fed by recycle center that manually takes in our donations. Square POS will work in the stores as cash register but, I need more information on the inventory management side.
Please email me: mbenya@citymission.org or 724-413-4310. It’s Monday, Aug 31st at 12:45 EST. I need to hear from someone today!! Thanks! ~Michael
This comment refers to an earlier version of this review and may be outdated.
Hi Michael,
Maybe this integration guide will help. Good luck!
This comment refers to an earlier version of this review and may be outdated.
I have been using Stitchlabs for about 4 months now and I have to say that even the core functionality is working great, they (dev team and others at the company) lack simple understanding on how to prioritize and develop necessary tools.We have had to manually write back tracking numbers and mark orders as shipped, because Stitchlabs was not able to simple send / write back the tracking number when it was closing the orders. So we asked for the API and told that the API is not public yet, so we waited and after 2 months it started piss us off, so we kept on pressing and were told that we are in the beta group and they will email us once they release the beta API. Long story short, they didn’t get in touch with us, we still have to write back tracking info manually and the extreme lack of communication is mind blowing.To gauge their “effectiveness” in creating “amazing software”, the API rollout / documentation (according to their site) started early 2014 and mid 2015 still not available.So do yourself a favor and research, because if you use wordpress / woocommerce you will have to write back the tracking info and once the API is available, you will have to higher a coder to grab that info and write it to your orders.When I pay $1200 a year for software, I better get a solution that is one full circle and not right about there!
This comment refers to an earlier version of this review and may be outdated.
Baris,
Thanks for posting about your experience. What do you use as your shipping solution?
This comment refers to an earlier version of this review and may be outdated.
Jon,
we are currently using ShippingEasy, after experiencing a colossal fail with Ordoro.
ShippingEasy is by far the best shipping solution (at least for us it is).
This comment refers to an earlier version of this review and may be outdated.
I have a 25+ year background in Supply Chain Mgt. but at this time, my entrepreneurial daughters are set to launch a Jewelry internet business and I am now seeking direction on Inventory and Order Mgt solutions for a small start up. Reading the editors notes it sounded as if Stitch Labs was an possible front runner. But reading the comments in the 2nd half of 2014 and the issues with 2.0 sounds like I should keep looking? Is this a fair assessment or can anyone share thoughts on an alternative choice if Stitch is not the solution???
This comment refers to an earlier version of this review and may be outdated.
Looking for a an inventory management system, and I was hoping a current user of stichlab could update me on how 2.0 is now? Seems like it was a total disaster a few months back, how is it now, are you satisfied, if you were starting from scratch would you use them?
Thanks for any and all help/feedback!
This comment refers to an earlier version of this review and may be outdated.
Did you end up trying Stitch out? I’m looking for inventory management now and like you back in January, I’d like to know if the problems were resolved.
Thanks
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I just tried them. It wouldn’t even do basic inventory accrual for me…we input our opening inventory, it would download our orders, and all of the sudden the stock would be less than it should…stitch would show an opening inventory of 7, 2 sales, and a current invenory of 4. Go figured. Some had even larger discrepancies…opening inventory of 30, 10 sales, and a current inventory of 15. huh? Ya. 30+ emails back and forth with support about this and many other problems/glitches. They kept telling me that I have to make stitch the master of my stock..ummm NO WAY I’m doing that until you can prove your service works. If I had done that, I’d have product in stock that show out of stock on my site and I’d be losing sales!!! Aside from the basic function not working, there were so many glitches. It’s too bad, because I REALLY need a service like this, I wanted it to work so badly that I wasted two weeks of my life on it. That is so frustrating.
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Just wanted to jump in here real quick because I was just checking them out. Does anyone know if they can schedule auctions on eBay and have some type of auto relister if the item sales or not? I was just checking out Suredone and that was the deal breaker for me. Thank you!
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Anyone have an update on this as of mid October? They’re wanting to charge us $500/month and I certainly don’t want to pay that based on the situation described in these comments.
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I’m wondering the same thing and you didnt answer the question. Are all the kinks worked out yet or would it be better to wait?
This comment refers to an earlier version of this review and may be outdated.
Hi Stephen,Thanks for your note. I’m not sure which specific question you’re referring to, but the main issues people were experiencing were page loads and sync times with the channels. Per my note: *As of August 10th, our database work was completed and we’re confident that anyone using Stitch will experience faster load times and much faster automatic sync with their channels.*We’ve gotten a lot of feedback from customers since August that they have been extremely happy with the speed and are encouraged with the direction of the updated platform. Can I say that there will never be bugs? No. Can I say that I’m confident Stitch will help you be successful with your business and that we have come out of the major challenges that the new platform surfaced? Absolutely. Our sole focus has been to get the new platform implemented and working smoothly prior to the busy holiday season. We believe we’ve accomplished that, but work every day to reinforce our infrastructure and make it even better.Please let us know if you have any other questions. You can also email us at support@stitchlabs.com for specifics about your business. Thanks again for your questions. Jake
This comment refers to an earlier version of this review and may be outdated.
I totally agree with Teri and Jonathan.. 2.0 has been a disaster and it has rendered the service pretty unresponsive and difficult to use and maintain. I am looking for alternative now that the issues have persisted for a few months with no clear resolutions in sight.Even though Stitch 1.0 is still usable, it is starting to slow down and sometimes I see weird errors on the screen that do not impact the service but still nerve racking as it does not give confidence to the service at all.
This comment refers to an earlier version of this review and may be outdated.
We’ve been using Stitchlabs.com for about the past five months. Had I read this review two months ago, I would have absolutely agreed with nearly everything written as I really felt this was one of the best solutions out there for small businesses that need inventory control, be able to easily produce orders and invoices and track their customers.However, after their so-called upgrade to 2.0, the software has been a complete disaster. We dealt with it because there will always be glitches with a new system or platform and it was nice that the marketing team took the time to send a personal message on behalf of the CEO apologizing for the very poor migration and upgrade that left many of us users completely stranded on an island, not being able to operate our businesses. Fortunately, the software allows us to revert back to the legacy 1.0 platform, but it is incredibly slow and will take several minutes to log-in and trying to place an order on a ipad or mobile android device is incredibly painful. We’re now stuck with a system that we adored in the beginning and met all of our needs to now having to deal with a completely useless system and go back to the drawing board about how we might go about finding a new software package and having to migrate all of our data. It’s caused us so much pain and loss of time that my annoyance grows simply thinking about this. Stitchlabs.com – Kudo’s for creative a truly simple and affordable platform that was intuitive and easy to use. Shame on you for breaking it and leaving all of us legacy users stranded with a piece of crap software that adds more challenges to our day to day business operations.
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Jonathan,Your words just about mimic mine exactly.We were pleased with the service before the 2.0 integration, but since then it’s been a colossal waste of time. We go hours between inventory sync updates some days, and the site is down way too often. Sometimes we can’t log in for hours at a time.They have a wonderful concept, but their implementation is quite poor.Hopefully in a couple of years they will have all the kinks ironed out, but in the meantime, we probably won’t be able to afford to keep doing business with them since downtime costs us so much.
This comment refers to an earlier version of this review and may be outdated.
Hi Teri,
I just replied to this thread above. Please take a look and let us know if you have any questions.
Thank you,
Jake
This comment refers to an earlier version of this review and may be outdated.
Hi Jonathan et al,Thank you for the healthy debate about Stitch. I’m Jake Gasaway, a co-founder of Stitch Labs. Your review recently came to my attention. We are pained by the inconvenience we’ve caused, but heartened by the opportunity to join the dialog about it. We don’t get this opportunity in most places where people are discussing Stitch. There have been many long nights getting Stitch back to the state it was in prior to our new platform launch in June, but I’m confident we’re out of the woods with regard to the server issues we experienced and we’re making UI improvements weekly, based on customer feedback, to make the new platform much better than the old. It’s difficult to explain the perfect storm that happened to us. Many people, that have been with us for a long time, blame the new platform for the performance issues that we’ve had. While that is part of the issue, the main issue stemmed from server capacity. I’ll break this down into two main areas: 1. Performance2. New UI Features and PricingPerformanceLate last year, our customer growth and volume started to put enough stress on our system that our engineers knew we would need a major overhaul by June of 2014 to make sure we were ready for the busy 2015 holiday season. They immediately began planning and got to work early this year. As with everything, we ran into roadblocks along the way and the project took much longer to complete than we originally calculated, about two months and ten days longer, to be exact. The window from June 1st to August 10th was the worst time in our four-year history. As of August 10th, our database work was completed and we’re confident that anyone using Stitch will experience faster load times and much faster automatic sync with their channels. We’ve gotten our automatic channel sync times back down to approximately every ten minutes, sometimes faster. Of course, there will still be bugs. No application is perfect. But we’re working diligently to quickly correct anything that could prevent a customer from running their business smoothly; and our support team is outstanding. To be clear, when you have thousands of customers with very important business data in their Stitch accounts, you need to be very careful as you move information to new servers. It’s a process that I could spend days writing about. We take that responsibility very seriously and are willing to take the many lumps we took from upset customers in order to do it right. We would not compromise on that. New UI Features and PricingAside from the server changes, one reason our customers saw more issues than usual was that our UI change was far more than an aesthetic upgrade. We have re-architected our back-end, built an API and created a new front-end for the application. These upgrades were necessary to scale with our growing customer base, and to bring customers the features they need, faster. They will also allow us to launch highly requested features like new stock views, Amazon FBA enhancements, additional integrations, and more in the coming months. We’ve already rolled out several new features in the new UI, including: inventory bundling, Magento integration, variant table views, in-line stock editing, two new order reports and stock transfers between warehouses.Yes, we have increased our prices because we realize that we provide real value to our customers and will be making Stitch even better, going forward. We believe we’re still providing an extreme value for the price and if you give Stitch a try, you’ll see that there is much more than just inventory. Our reporting and analytics are second to none. We will help you make smarter decisions. Our customers comment regularly that they love working with Stitch Labs because we are moving the product forward. We’re not standing still, and you shouldn’t either. What we have learned from this experience is that we can do a better job communicating these issues to our customers before they happen, not while we’re in the eye of the storm. We underestimated the impact that the changes we made would have. I take full responsibility for that and apologize to anyone we caused pain to. We will do better going forward. Thanks for reading my explanation. Make sure to reach out if you have any questions. I’m happy to help. @JakeGasaway Co-FounderStitch Labs
This comment refers to an earlier version of this review and may be outdated.
Hi Jake,
Thanks so much for the detailed explanation. I’m sure our readers, not to mention your current and future users, will appreciate the honest communication about the difficulties experienced with the re-launch. Good to hear that things are back on track with Stitch!
Ted
This comment refers to an earlier version of this review and may be outdated.
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I’m shopping for an inventory management system right now for our online store. We are currently using WooCommerce on our WordPress site and are starting an Amazon store to complement it. We have Square on our Cafe side and are considering migrating our boutique over to Square for both the online store and brick and mortar. I have looked at quite a few solutions but I don’t see you mention Square as an integration in your review, however Square lists them on their site as their preferred integration software. Have you looked at this at all? Just hoping to get another opinion on the best solutions. Thanks!!
This comment refers to an earlier version of this review and may be outdated.
Hi Emily, thanks for the comment. It looks like Stitch does now integrate with Square, something that was probably implemented after our review. I haven’t looked into how it works, but from what I’ve seen, it would be hard to go wrong by switching over to Stitch for managing your inventory, especially since you already use Square for payments. Thanks for letting us know about this; we’ll update this review with the info about Square for the benefit of future readers!
This comment refers to an earlier version of this review and may be outdated.
Thanks, Windon, glad the review was helpful to you. If you have a chance, let us know what you think of the software once you’ve tried it out! We’re always interested to hear what real users have to say about the products we review.
This comment refers to an earlier version of this review and may be outdated.