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Stitch Labs Review

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Date Established
2011
Location
San Francisco, CA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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Stitch Labs



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Stitch Labs for yourself.

The Merchant Maverick Seal of Approval 🏆

Stitch Labs



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Stitch Labs for yourself.

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45 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Brian Simpson

    Organization Name: Votive Limited

    We started with Stichlabs a few years ago when they were $70 a month. Then the price went to $249 for a couple of years and now they have gone to $799. The product worked well but we were only ever using a fraction of the features, it was clearly time to move.As a parting gift; during our final three months with Stitch (in the midst of COVID-19 and a complete lockdown of our business for 5 weeks) they went ahead and charged us the full $799 for their new “Stitch X” product despite us not even having it. We were still on the same old “classic” product. Says a lot about their company ethics I guess. Stitch is a flashy product with lots of bells and whistles and a hefty price tag…..if you are in need of multi-channel inventory management that can handle kits and bundles for your eCommerce stores and give you the reporting you need, shop around because there are a host of options out there that are much more affordable.

    2
    • Organization Name: Votive Limited

    This comment refers to an earlier version of this review and may be outdated.

    Mark Lazarchic

    Organization Name: Serenity Venture Group

    We used Stitch for several years. We used to pay $249 a month for it. While not cheap it was acceptable as it offered several features we did not get from just using Square.This year they raised our price to $1290 a month. This was completely unacceptable and I cannot for the life of me see what big changes they made to justify this increase. They obviously decided that small and even mid sized business was not their market anymore.They customer support at Stitch also deserves a much lower rating. You can not call. You have to email and then you will get a response anywhere from several hours to 24 hours. Now imagine having to explain a situation and going back and forth. Issues can take a week to figure out.It is a decent system but there a MANY more options out there much less expensive that will do the exact same thing.

    1
    • Organization Name: Serenity Venture Group

    This comment refers to an earlier version of this review and may be outdated.

    TC

    I got two calls into their sales department before finding out that setting up Stitch takes 6-8 weeks.

      This comment refers to an earlier version of this review and may be outdated.

      Stanley Mann

      Pricing changed to annual only. $6000 per year for something that costs half at the competition.

      1

        This comment refers to an earlier version of this review and may be outdated.

        JEFF BERRY

        I’d like to point out that ALL, as in EVERY SINGLE 5 star review on the first page and I suspect all the others are from responses from representatives from Stitch. You guys have a serious issue with the way your commenting system works in that it allows these reps to give star reviews that skew the results. There is no way this crumby service deserves a 4 star rating.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Jessica Dinsmore

          Hi Jeff,
          You have a point! We are working on putting a stop to this and we really appreciate your feedback. Thanks!

            This comment refers to an earlier version of this review and may be outdated.

            Dan Worrell

            If you are looking for a software that will seamlessly download your sales from Shopify to Quickbooks, there are some good, cheap apps out there, including SoftCookies, Shopify Integrator. Unfortunately, Stitchlabs is not one of them. StitchLabs DOES NOT INTEGRATE WITH QUICKBOOKS. It does not identify already existing inventory items and instead creates its own names and identifiers. When integrated into Quickbooks, the original QBs inventory is not reduced when a Shopify sale is made. Instead the inventory remains and a new item is created and sold. Leaving the old inventory, a new negative inventory and twice the items. It is a disaster if you have a significant number of product skus (we have over 1,000). The only way to correct is to manually change every single item by hand. Stitchlabs support will only explain that they built the integration quite a while ago and that’s how it is. Not much help.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Russell

              Please do not trust all of these fake 5-star reviews! My company has to use Stitch because it’s the only inventory management platform that supports multiple Square channels and Woocommerce at the same time. If there was any other platform that could do this we would dump Stitch in a heartbeat. To say that platform is a beta would be too flattering. Basic features like accepting a purchase order or closing transfers are FREQUENTLY broken. Often times inventory numbers will be misreported on in variants so our inventory is off but we have to spend precious work time trying to figure out where the error is just to find out it’s a Stitch problem Despite paying several hundred dollars a month for the service, they sent us an email a couple of weeks ago saying that our service plan would not allow us access to chat or phone support. Their “Phone Support” was a joke anyways because you have to submit a ticket then they would call you. Rarely did we ever get a call back. Now we can only look at their FAQs or email them for problems. If you’re thinking about using Stitch, get used to someone telling you “We’ll forward this problem to our engineers.” This seems to be the generic response to every single thing that goes wrong they can’t fix. Our company has lost at least HUNDREDS OF HOURS of work time because of Stitch problems since we started using Stich almost 2 years ago(I swear this is not an exaggeration). If you don’t need support for multiple Square channels and Woocommerce, use ANY OTHER SERVICE. Stitch is the worst.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Sarah Baldwin

                Does a decent job syncing inventory between multiple channels, creating purchase orders, and receiving inventory, but does a TERRIBLE job syncing with QuickBooks online. Our books are a DISASTER because of the bugs in Stitch, not syncing accurate inventory values or being able to calculate COGS. Using Stitch cost me thousands of dollars having to hire an accountant to audit our books and try to make sense of the non-sensical data imported from Stitch.To add insult to injury, after signing up and paying extra for the plan that included “phone support” (which means sending an email and requesting that someone call you back, which could take days, if at all), I got an email saying that Stitch was eliminating phone support, and that support from now on would only be available via email. Was there a reduction in my monthly fee after removing phone support? Har-dee-har-har!!!Needless to say, we are now shopping for different inventory management software. If you are counting on inventory management software to connect with your accounting program and give you accurate numbers, run away from Stitch! If you don’t care about accurate books, then Stitch is quite an adequate program.

                2

                  This comment refers to an earlier version of this review and may be outdated.

                  Greg

                  Hello Sarah:

                  Thank you posting this review. My company is facing all of the same problems yours is with our Xero integration. I have to do the books an inventory and both are off every week due to problems with Stitch Labs (not that they admit to it). We are also missing 3-4 invoices a week that do not come over to Xero which is extremely frustrating. We are also finding that the COGS data in Stitch Labs is routinely wrong even after updating both manually and via csv.

                  We are looking for alternatives and wondered what your findings have been? We’re looking for a different platform.

                    This comment refers to an earlier version of this review and may be outdated.

                    Guillaume Savage

                    Hi !

                    You said the following comment:

                    “There is one caveat: I cannot recommend this software to companies based outside of the US. If you’re located overseas, I would check out TradeGecko, which is geared more towards international business.”

                    Does this applies for Canadian business as well ? I’m in Canada and wondering if TradeGecko would be best for us !

                    Thanks,

                      This comment refers to an earlier version of this review and may be outdated.

                      Chloe Bahal

                      Hi Guillaume,

                      Yes, I would recommend TradeGecko for you. If you have further questions please let me know.

                        This comment refers to an earlier version of this review and may be outdated.

                        Fred

                        Hi everyone,We are based in the UK and have been using SL for over a year now. SL is a major improvement to what we were using before (basically nothing else than spreadsheets) and we like the simple UI.Having said that, we would like to find a better alternative, if it exists, because there are some features we don’t like. To mention some of them:-) probably the major drawback for us is the constant slowness in the response time; for instance when you update a variant and click “save” it can take up to 5 or 7 seconds to complete the update-) you cannot search in your contacts by cities or countries which should honestly be a pretty basic function and a useful one when you are meeting a new client and try to find out if you are already selling in that particular area; so we have to basically create a TAG for each of our contacts so we can retrieve easily clients based in a certain city or a certain country-) when you review the recent orders of a particular client, the “balance due” information on previous orders is not updated so you cannot see whether this client owes you money or not; you can see in other parts of the software for unpaid orders/invoices but if you want to check per client it is not working; this is a BUG which has never been fixed even after repeated emails to support desk for over a year-) the packing slip function is very basic and does NOT allow to have more than 1 product in 1 box so the number of boxes will always be equal to the number of products regardless of the packing, it does NOT add up weight of products nor total size which would be very convenient when booking the transportation (we ship a lot across Europe)-) no mobile app-) no option to add a pic thumbnail next to the products on orders or invoicesOn this last point I would very much like to find an alternative to SL that offers such a feature, as we are in the design field and being able to show a thumbnail pic of our products would be a great addition.Any ideas would be welcome.Best regards.

                        3

                          This comment refers to an earlier version of this review and may be outdated.

                          Adam F

                          Very responsive customer service and support — any customer support issues are forwarded to the appropriate party and taken care of right away, which I believe is the sign of a great company.

                          4

                            This comment refers to an earlier version of this review and may be outdated.

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