Stitch Labs Review
- Date Established
- 2011
- Location
- San Francisco, CA
Overview:
Since its launch in 2011, Stitch Labs has become one of the most recognized brands in online inventory management. Headquartered in San Francisco, the company has 25 employees and processes over $100 million in orders per month through its flagship product, Stitch.
Stitch is a cloud-based SaaS (Software as a Service) application designed to marry inventory, billing, accounting, shipping, and e-commerce together, through its myriad features and 3rd party integrations. One would guess that’s why CEO Brandon Levy and his team decided on the name: they want Stitch to be the thread that holds the backend of your company together.
Note: In discussions about this product, you’ll often see “Stitch” and “Stitch Labs” being used interchangeably. For the sake of clarity, I’d like to point out that Stitch is the name of the application, and Stitch Labs is the company that develops and supports it. Make sense? Great, let’s take a look at Stitch Labs pricing.
Table of Contents
Pricing:
There are several different plans to choose from. Here’s a breakdown of the different tiers:
- Starter:
- $99/month
- 250 orders/month
- $100/500 additional orders
- 2 integrated sales channels
- 2 users
- Reporting tools
- Email support
- Business:
- $449/month
- 2,000 orders/month
- $100/1000 additional orders
- Unlimited integrated sales channels
- Unlimited users
- Reporting tools
- Price Management
- Bundling
- Multi-warehousing
- Drop shipping
- Live Chat, Phone, and Email support
- Enterprise:
- $2,000/month (billed annually)
- 20,000 orders/month
- $100/1000 additional orders
- Unlimited integrated sales channels
- Unlimited users
- Reporting tools
- Multi-warehousing
- Drop shipping
- Dedicated Account Manager, plus Live Chat, Email, and Phone support
- Priority access to betas and new features
- Enterprise Plus
- Contact a representative for more details
Before committing to a plan you can demo the software for free with their 14-day trial, no credit card required. All you need to do is create an account. Once you’re signed up you can change tiers at any time, in which case your bill is prorated the appropriate amount.
Web-Hosted or Locally Installed:
Stitch is cloud-based only, which means there’s nothing to download or install on your computer.
Hardware and Software Requirements:
All you need is an Internet connection and a web browser (note that Stitch will not work with Internet Explorer). You can also access the application via most mobile devices, including the iPad and iPhone.
Ease of Use:
Stitch is easy to use, even for the uninitiated. The interface is clean, understated, and intuitive. Within a few minutes of signing up, I’d created several products, several customer contacts, and was generating sales orders with ease. For those who appreciate a little guidance, you’ll find tutorials on each page that go step-by-step through all the basic tasks.
The interface also features pop-up menus for both support and the knowledge base in the bottom right-hand corner. These did come in handy during the few times in my trial that I needed assistance. After typing my question into the help prompt, I got the information I needed right away.
Setting up integrations is also painless. Linking your different sales channels and add-ons to your Stitch account only takes a few moments. All you need to do is provide details for your 3rd party account and the application handles the rest.
Customer Service and Support:
Here’s all the pertinent information about their support department:
- Support Methods:
- Email: Available for all plans
- Live Chat: Available for Professional plans and above
- Phone: Available for Business plans and above. Note that there is no support phone line. You must email Stitch to schedule a call with a member of their team.
- Hours: Live support is available Monday to Friday from 9:00 a.m. to 5:00 p.m. Pacific Time.
- The Help Center: This section of their website has more than 150 articles in a variety of categories: Getting Started, New Features, FAQ, Integration, Inventory, Contacts, Orders, Expenses, and more. The page is well organized and the articles are very clear, with step-by-step instructions and helpful screenshots.
- Instructional Videos: The Help Center also includes detailed, onscreen demos that teach you how to use the system.
I think that overall, the customer service department is excellent. I sent in several questions via email, and the responses I received were both helpful and prompt. Ticket creation happened immediately, so I always had a case number to reference and never felt like I was getting lost in the shuffle. It also never took more than 24 hours to get a reply, even during the weekend.
When you create a chat request through the application, a pop-up window will update periodically, showing you your place in the queue along with the expected wait time. Note that if your Internet connection drops during the wait, you will lose your spot in the queue. This can get incredibly annoying if you have a spotty connection, so be warned. If you’re experiencing issues with Internet connectivity I’d recommend the email or phone route (assuming your plan includes phone support).
The wait time for chat on a Monday afternoon was about an hour. Once I was able to engage with an representative I found them to be helpful, thorough, and well spoken. I also learned that the support team is located in the same room as the developers, which I can tell you from experience, makes a big difference for both the agent and the customer.
Phone support is not included in the free trial, so I wasn’t able to experience that aspect of their customer service firsthand. Based on my conversations via chat and email, however, I would expect their phone agents to be every bit as good.
It’s obvious that the people running Stitch Labs care about their customers, and I don’t think it’s a coincidence that their support team is highly praised all over the web. I was impressed. The only downside is that the live team is only available during banking hours. If they can expand to 24 hour coverage in the future, they’ll truly have this aspect of their business nailed.
Features:
Let’s take a look at the main functions this application is designed for:
- Inventory Management: Stitch makes it easy to build product lines and variants quickly. You can upload photos and other files for each product family and variant, and the tags you can attach to each item make searching through your inventory way more efficient. Stitch also allows you to differentiate between a variety of standard and custom pricing tiers (retail, wholesale, distribution, etc.) for a product, in case you want different prices for different sales channels.
- Integration: The ability to integrate multiple sales channels and other add-ons is a great feature, one that becomes more and more critical as your business expands. You can import your orders from sites like Shopify, Amazon, and Etsy, and when an item sells on any of your sales channels, your inventory is automatically adjusted in Stitch. You can also create invoices, handle payments, and generate packing slips right from the Order page. In addition, integration with add-ons such as PayPal, Authorize.net, ShipStation, and QuickBooks make payments, shipping, and accounting much easier.
- Reports and Analytics: Stitch has the ability to consolidate data from all elements of your business to create reports and analytics on demand. I go into more detail about this function in the next section.
- Contacts: This feature allows you to efficiently manage your customers, suppliers, or anyone else you work with, and associate orders, expenses, and other relevant information with them. You can also attach files like purchase orders and resale licenses to each contact for future reference.
Reporting:
Stitch offers more than 30 different kinds of reports organized into 6 categories:
- Product Reports
- Contact Reports
- Purchase Order Reports
- Order Reports
- Forecast Reports
- Custom Reports (Professional plans and higher get one free custom report. Additional reports are available for a fee.)
When you create a report, you have three different time periods to choose from: a custom date range, a set of standard time periods (today, 14, days, 90 days, etc), or a fiscal year.
Before you generate it, Stitch also gives a helpful description of the information displayed in each report. Once it’s been created there’s also a link that expands to a glossary of relevant financial and business terms that are in use.
Integrations and Add-Ons:
Integrations:
- Amazon – Syncs products, orders, and customer info in Amazon Marketplace and Fulfillment by Amazon with your inventory in Stitch as well as with any other sales channels you have set up.
- BigCommerce – As with Amazon, you can import all your products, orders, and customer info from BigCommerce into Stitch. When you sell something on BigCommerce, it updates your inventory levels in Stitch as well as all your other integrated sales channels, and vice versa.
- eBay – Same thing as with Amazon and Big Commerce.
- Etsy – Same as above. Etsy customers get sent shipping and tracking info from Stitch.
- Magento – A popular eCommerce platform. Integration allows you to sync your orders, products, and customers with Stitch.
- Shopify – As with the above, all your orders, products, and customers on Shopify are synced automatically with Stitch and your other integrated channels.
- SparkPay – Stitch supports two-way integration with this payment portal. You can import products from SparkPay into Stitch and also push products from Stitch to SparkPay. All the sales and customer info gets captured right at the point of sale and sent to your Stitch account.
- Square – Accept credit card payments and sync all your inventory between Stitch and Square.
- Storenvy – As with the above sales channels, all the info from your Storenvy account gets automatically synced with Stitch, and your inventory is adjusted there and everywhere else as you make sales on any of your integrated channels.
- Vend – Vend is the top POS (point-of-sale) software for the iPad. Sales you make with Vend automatically adjust your inventory in Stitch and vice versa.
- WooCommerce – The long awaited integration for WooCommerce is now available. It works much the same as the above channels.
Add-ons:
- Authorize.net – With the Authorize.net add-on you can accept payment through Stitch by creating and emailing PDF invoices to customers, who then pay them online.
- Google Drive – By using this add-on, you can share your data from Stitch directly into a spreadsheet stored in your Google Drive account.
- PayPal – As with Authorize.net, integration with PayPal lets you send PDF invoices to your customers along with a payment link.
- QuickBooks – With the Stitch Labs and QuickBooks Online add-on, you can export all your Stitch data into a single QuickBooks file.
- ShipStation – Stitch orders get automatically imported into ShipStation so you can ship them via UPS, USPS, and FedEx.
- ShippingEasy – Print labels for the USPS, FedEx, and UPS with this shipping integration.
- Stripe – This integration is another payment gateway, similar to PayPal and Authorize.net.
- Xero – Using this add-on allows you to export your financial data from Stitch into Xero’s accounting software.
Note that Add-ons don’t count toward your total number of integrated sales channels.
Coming soon:
- Sears – If one of your sales channels is Sears, then in the near future you’ll be able to integrate with Stitch.
- Newegg – This is one of the leading online stores for electronics, and a popular sales channel for many companies.
- NuOrder – A B2B e-commerce platform.
- Lightspeed – A widely used POS app that will soon integrate with Stitch.
Negative Reviews and Complaints:
Stitch has been around several years, so as you’d expect, there are some bad reviews. The most common complaints I’ve seen are as follows:
- Poor functionality outside the US: If you are not an American company, I would strongly recommend reading this article from Stitch’s support base. There are numerous users who’ve complained about how Stitch performs outside the US, with its lack of currency conversion, and no native support for inclusive taxation.
- Xero integration: I’ve seen several poor reviews on the Xero community page, citing problems with COGS (Cost of Goods Sold) figures, lost invoices, and other data simply not making it over to Xero. As of right now COGS will only sync with Xero once a month, which isn’t frequent enough for many users who prefer their sales data to update in real time. According to Stitch’s support team, there are no plans to change this in the near future.
- Refunds from Sales Channels not posting to Stitch: Stitch does not automatically adjust for refunds made through sales channels. This requires the user to manually update both inventory and accounting records, which is cumbersome at best, and leaves a lot of room for errors to be made.
- System speed: Even a few of the favorable reviews I’ve found admit that the software runs slow occasionally.
Positive Reviews and Testimonials:
The majority of the reviews I’ve found for Stitch, dated in the last year, have been positive. Here are the recurring themes:
- Easy to Use: Many users have praised the software for being easy to learn, easy to use, and easy to integrate with their existing sales channels and shipping solutions.
- Great Customer Support: The general consensus is that Stitch’s support staff is friendly and helpful.
- Multiple Integrations: Numerous customers have expressed their appreciation for the variety of integrations that are available.
- Good Features: I’ve seen numerous posts lauding the invoicing system, the contact management features, and the very robust reporting tools.
Testimonials can be found on the company’s press page.
Security:
Stitch is SSL-encrypted right from the login page, so your data is protected.
Final Verdict:
Stitch is a very slick, very functional piece of software that is packed with great features. Simply put, it’s easy to use. That’s the biggest selling point for me. Combine that with a powerful suite of tools and you’ve got a great choice for small to medium-sized businesses. There is one caveat: I cannot recommend this software to companies based outside of the US. If you’re located overseas, I would check out TradeGecko, which is geared more towards international business.
If you’re an American company, however, I think Stitch is a sound investment in your infrastructure. It’s not the cheapest product on the market, and it has its flaws, but for the money I think you’ll be hard pressed to find a better alternative.
Check out the free 14-day trial here.
Jon Titterington
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41 Comments
Pricing changed to annual only. $6000 per year for something that costs half at the competition.
I’d like to point out that ALL, as in EVERY SINGLE 5 star review on the first page and I suspect all the others are from responses from representatives from Stitch. You guys have a serious issue with the way your commenting system works in that it allows these reps to give star reviews that skew the results. There is no way this crumby service deserves a 4 star rating.
Hi Jeff,
You have a point! We are working on putting a stop to this and we really appreciate your feedback. Thanks!
If you are looking for a software that will seamlessly download your sales from Shopify to Quickbooks, there are some good, cheap apps out there, including SoftCookies, Shopify Integrator. Unfortunately, Stitchlabs is not one of them. StitchLabs DOES NOT INTEGRATE WITH QUICKBOOKS. It does not identify already existing inventory items and instead creates its own names and identifiers. When integrated into Quickbooks, the original QBs inventory is not reduced when a Shopify sale is made. Instead the inventory remains and a new item is created and sold. Leaving the old inventory, a new negative inventory and twice the items. It is a disaster if you have a significant number of product skus (we have over 1,000). The only way to correct is to manually change every single item by hand. Stitchlabs support will only explain that they built the integration quite a while ago and that’s how it is. Not much help.
Please do not trust all of these fake 5-star reviews! My company has to use Stitch because it’s the only inventory management platform that supports multiple Square channels and Woocommerce at the same time. If there was any other platform that could do this we would dump Stitch in a heartbeat. To say that platform is a beta would be too flattering. Basic features like accepting a purchase order or closing transfers are FREQUENTLY broken. Often times inventory numbers will be misreported on in variants so our inventory is off but we have to spend precious work time trying to figure out where the error is just to find out it’s a Stitch problem Despite paying several hundred dollars a month for the service, they sent us an email a couple of weeks ago saying that our service plan would not allow us access to chat or phone support. Their “Phone Support” was a joke anyways because you have to submit a ticket then they would call you. Rarely did we ever get a call back. Now we can only look at their FAQs or email them for problems. If you’re thinking about using Stitch, get used to someone telling you “We’ll forward this problem to our engineers.” This seems to be the generic response to every single thing that goes wrong they can’t fix. Our company has lost at least HUNDREDS OF HOURS of work time because of Stitch problems since we started using Stich almost 2 years ago(I swear this is not an exaggeration). If you don’t need support for multiple Square channels and Woocommerce, use ANY OTHER SERVICE. Stitch is the worst.
Does a decent job syncing inventory between multiple channels, creating purchase orders, and receiving inventory, but does a TERRIBLE job syncing with QuickBooks online. Our books are a DISASTER because of the bugs in Stitch, not syncing accurate inventory values or being able to calculate COGS. Using Stitch cost me thousands of dollars having to hire an accountant to audit our books and try to make sense of the non-sensical data imported from Stitch.To add insult to injury, after signing up and paying extra for the plan that included “phone support” (which means sending an email and requesting that someone call you back, which could take days, if at all), I got an email saying that Stitch was eliminating phone support, and that support from now on would only be available via email. Was there a reduction in my monthly fee after removing phone support? Har-dee-har-har!!!Needless to say, we are now shopping for different inventory management software. If you are counting on inventory management software to connect with your accounting program and give you accurate numbers, run away from Stitch! If you don’t care about accurate books, then Stitch is quite an adequate program.
Hi !
You said the following comment:
“There is one caveat: I cannot recommend this software to companies based outside of the US. If you’re located overseas, I would check out TradeGecko, which is geared more towards international business.”
Does this applies for Canadian business as well ? I’m in Canada and wondering if TradeGecko would be best for us !
Thanks,
Hi Guillaume,
Yes, I would recommend TradeGecko for you. If you have further questions please let me know.
Hi everyone,We are based in the UK and have been using SL for over a year now. SL is a major improvement to what we were using before (basically nothing else than spreadsheets) and we like the simple UI.Having said that, we would like to find a better alternative, if it exists, because there are some features we don’t like. To mention some of them:-) probably the major drawback for us is the constant slowness in the response time; for instance when you update a variant and click “save” it can take up to 5 or 7 seconds to complete the update-) you cannot search in your contacts by cities or countries which should honestly be a pretty basic function and a useful one when you are meeting a new client and try to find out if you are already selling in that particular area; so we have to basically create a TAG for each of our contacts so we can retrieve easily clients based in a certain city or a certain country-) when you review the recent orders of a particular client, the “balance due” information on previous orders is not updated so you cannot see whether this client owes you money or not; you can see in other parts of the software for unpaid orders/invoices but if you want to check per client it is not working; this is a BUG which has never been fixed even after repeated emails to support desk for over a year-) the packing slip function is very basic and does NOT allow to have more than 1 product in 1 box so the number of boxes will always be equal to the number of products regardless of the packing, it does NOT add up weight of products nor total size which would be very convenient when booking the transportation (we ship a lot across Europe)-) no mobile app-) no option to add a pic thumbnail next to the products on orders or invoicesOn this last point I would very much like to find an alternative to SL that offers such a feature, as we are in the design field and being able to show a thumbnail pic of our products would be a great addition.Any ideas would be welcome.Best regards.
Very responsive customer service and support — any customer support issues are forwarded to the appropriate party and taken care of right away, which I believe is the sign of a great company.
We’ve been using Stitch for a year and a half and have found it to be constantly problematic. The CS team is rarely capable of offering any insight beyond simple UI issues. Whether selling through one or multiple channels inventory is constantly inaccurate, reconcile it one day and is will be off the very next, over and over again. When a transaction occurs through a channel there is one exchange of information only and never again. Any modifications to an order or cancelations have to be manually entered through a not very streamlined approach. I could continue but the bottom line is that a $250k or less store might be better off with no inventory management system at all than the mess this team has produced.
Berry,
Thanks for the feedback. I’m sure our readers would like to know a little bit more about your setup. What integrations/sales channels are you using? Are these problems consistent across every channel? Have the developers offered any response to your complaints?
The last time we bothered trying to do anythign about it was last June after several conference calls with their tech support that gave no solutions to the inventory discrepancies we gave up and have been preparing to make the leap to Deposco.
The UI has improved to some degree, there are less hiccups and the general speed is better than it was a year ago but not amazing. The search function is not dynamic and can very frustrating.
We use Stitch along side Shopify, Shopify POS and Shipstation.
I’ve pulled up a list of issues and gripes we’ve encountered and brought to their attention.
1. It does not always sync with Shopify or Shopify POS, it’s hit or miss. Orders that have been completed with no unusual actions do not update and complete themselves. Inventory does not always account for new sales and this is not correlative to the previously mentioned sales update issue.
2. No clear way to know that an Order invoice or PO was sent. We’ve put a bandaid on this by creating tags that we can add to a PO to indicate its status
3. Weights input in Shopify for new product listings are not imported correctly into Stitch .5lbs became .5004lbs, .8125lbs became .8135lbs
4. Buggy – Start entering something into search and click its suggested result, will sometimes clear the search field and navigate nowhere.
5. In main product listing view, scrolling right will show you additional fields for the product, but the headings don’t scroll, so you have no idea what value corresponds to what unless you go to the edit variant page.
6. Profit issues. Calculated off of Avg Unit Cost. There is no way to update the Avg Unit Cost except through the Export CSV file or through day-to-day business. Therefore, new products show 100% profit until the average unit cost is calculated, which usually occurs the first time that product is received into the inventory.
7. Returns, Exchanges, and Custom Orders are extremely cumbersome. Each takes multiple screens, clicks, significant time. Refunds need to be done in Shopify, so Shopify Payments can refund through the same method used to pay (credit card info is kept with Shopify Payments and cannot be accessed through Stitch). Stitch will then need to be updated to reflect the refund done in Shopify.
8.Initial products created in Shopify are sent to Stitch and will require additional work there to set up the Supplier ID and Cost. Price Changes on Stitch or other changes in Shopify will not be communicated between the two. Stitch will only communicate inventory levels.
This may be the best of all the options out there but that just makes it the top of the trash heap. I’ve read tons of reviews and I understand that you have to toss out some of the worst as well as some of the best. This experience is not the result of my personal ignorance, I work with a team of 3 who are all quite savvy and we’ve all experienced these same frustrations and look forward to moving on.
Sorry to hear about that. I’ve demoed a lot of different inventory SaaS apps, and have yet to find what I’d call The Gold Standard. Your experience sounds incredibly frustrating, and I hope you have better luck with Deposco. Speaking of, I’ll take a look at that app in a future review. My curiosity is piqued.
Hi JB – curious to know how its going with the transition to Deposco – we are currently researching their platform and both their customer service and product seems promising.
Any insight would be much appreciated.
This is true, and one of many major flaws.
For example, they have a running total of revenue and sales thereof. If there are returns in your FBA store of Shopify store, Stitch will balance the inventory, but it WILL NOT adjust the revenue. If one doesn’t now know this, there quarterly revenue & profit stats will be grossly overstated.
Of course, they take your money and investment of time, then tell you about this a “something we are working on”.
While here, another problem I want to scare people aywa with is the only support mechanism is live chat, and the lines to get someone, even today, range from 22 – 78 minutes. Want a phone call back? You are sure to get it hours later when you are not at work anymore.
I’m surprised about the love for Stitch Labs.It looks nice but i’ve been using it for a few months now and I hate it. Hate is a strong word but I don’t know how else to explain the feeling I get using it.Everything requires more clicks than it should and things load so slowly. Why do I have to click Variant every single time I go to Inventory? Why is there a column in Inventory that shows Sold and Revenue from the beginning of time? If I have one item sold 300 and another 30, how do I know if it’s a good seller unless I already know how long it’s been selling and start doing division. Seems like it would have been a good idea to make that whole column in the last 30 day. Everything seems like it kind of wasn’t thought out completely. Amazon orders do not pulls down FBA fees. Can’t list to Ebay. Marking an item Drop Shippable is 8 steps. There are no search results. I can type something into a search field that shows a drop down list and then I can select one item. I want to see all shirts or all pants. Nope. I need to tag them one by one by one by one by one and then next time I can select that tag. Users either see too much info or not enough. Lastly, support has no clue what they’re doing. Try this or I think if you do that kind of answers.Don’t know what to do. Other software is probably worse but at least has search results. Just can’t find something that works fully with FBA.
Shenme,
I’ve yet to find an Inventory SaaS that gets everything right. Integrations are particularly problematic, because you’re dealing with two companies, and the onus isn’t really on either of them to make sure things work perfectly.
I think TradeGecko’s interface is a little better than Stitch, but their support team is based in Singapore. Same for OrderHive (which is based in India). If you try either of those, and find that their Amazon integrations get the job for you, please let us know about it.
I could not agree more. I sincerely believe they got a lot of investor money, and are forced to sell memberships for a 70% finished product.
Hi,
I am looking for a local customer or integrator that can demostrate and show me how they used Square + StitchLabs solutions. We are a non profit , running multiple stores that are fed by recycle center that manually takes in our donations. Square POS will work in the stores as cash register but, I need more information on the inventory management side.
Please email me: mbenya@citymission.org or 724-413-4310. It’s Monday, Aug 31st at 12:45 EST. I need to hear from someone today!! Thanks! ~Michael
Hi Michael,
Maybe this integration guide will help. Good luck!
I have been using Stitchlabs for about 4 months now and I have to say that even the core functionality is working great, they (dev team and others at the company) lack simple understanding on how to prioritize and develop necessary tools.We have had to manually write back tracking numbers and mark orders as shipped, because Stitchlabs was not able to simple send / write back the tracking number when it was closing the orders. So we asked for the API and told that the API is not public yet, so we waited and after 2 months it started piss us off, so we kept on pressing and were told that we are in the beta group and they will email us once they release the beta API. Long story short, they didn’t get in touch with us, we still have to write back tracking info manually and the extreme lack of communication is mind blowing.To gauge their “effectiveness” in creating “amazing software”, the API rollout / documentation (according to their site) started early 2014 and mid 2015 still not available.So do yourself a favor and research, because if you use wordpress / woocommerce you will have to write back the tracking info and once the API is available, you will have to higher a coder to grab that info and write it to your orders.When I pay $1200 a year for software, I better get a solution that is one full circle and not right about there!
Baris,
Thanks for posting about your experience. What do you use as your shipping solution?
Jon,
we are currently using ShippingEasy, after experiencing a colossal fail with Ordoro.
ShippingEasy is by far the best shipping solution (at least for us it is).
I have a 25+ year background in Supply Chain Mgt. but at this time, my entrepreneurial daughters are set to launch a Jewelry internet business and I am now seeking direction on Inventory and Order Mgt solutions for a small start up. Reading the editors notes it sounded as if Stitch Labs was an possible front runner. But reading the comments in the 2nd half of 2014 and the issues with 2.0 sounds like I should keep looking? Is this a fair assessment or can anyone share thoughts on an alternative choice if Stitch is not the solution???
This comment refers to an earlier version of this review and may be outdated.
Looking for a an inventory management system, and I was hoping a current user of stichlab could update me on how 2.0 is now? Seems like it was a total disaster a few months back, how is it now, are you satisfied, if you were starting from scratch would you use them?
Thanks for any and all help/feedback!
This comment refers to an earlier version of this review and may be outdated.
Did you end up trying Stitch out? I’m looking for inventory management now and like you back in January, I’d like to know if the problems were resolved.
Thanks
This comment refers to an earlier version of this review and may be outdated.
I just tried them. It wouldn’t even do basic inventory accrual for me…we input our opening inventory, it would download our orders, and all of the sudden the stock would be less than it should…stitch would show an opening inventory of 7, 2 sales, and a current invenory of 4. Go figured. Some had even larger discrepancies…opening inventory of 30, 10 sales, and a current inventory of 15. huh? Ya. 30+ emails back and forth with support about this and many other problems/glitches. They kept telling me that I have to make stitch the master of my stock..ummm NO WAY I’m doing that until you can prove your service works. If I had done that, I’d have product in stock that show out of stock on my site and I’d be losing sales!!! Aside from the basic function not working, there were so many glitches. It’s too bad, because I REALLY need a service like this, I wanted it to work so badly that I wasted two weeks of my life on it. That is so frustrating.
This comment refers to an earlier version of this review and may be outdated.
Just wanted to jump in here real quick because I was just checking them out. Does anyone know if they can schedule auctions on eBay and have some type of auto relister if the item sales or not? I was just checking out Suredone and that was the deal breaker for me. Thank you!
This comment refers to an earlier version of this review and may be outdated.
Anyone have an update on this as of mid October? They’re wanting to charge us $500/month and I certainly don’t want to pay that based on the situation described in these comments.
This comment refers to an earlier version of this review and may be outdated.
I’m wondering the same thing and you didnt answer the question. Are all the kinks worked out yet or would it be better to wait?
This comment refers to an earlier version of this review and may be outdated.
Hi Stephen,Thanks for your note. I’m not sure which specific question you’re referring to, but the main issues people were experiencing were page loads and sync times with the channels. Per my note: *As of August 10th, our database work was completed and we’re confident that anyone using Stitch will experience faster load times and much faster automatic sync with their channels.*We’ve gotten a lot of feedback from customers since August that they have been extremely happy with the speed and are encouraged with the direction of the updated platform. Can I say that there will never be bugs? No. Can I say that I’m confident Stitch will help you be successful with your business and that we have come out of the major challenges that the new platform surfaced? Absolutely. Our sole focus has been to get the new platform implemented and working smoothly prior to the busy holiday season. We believe we’ve accomplished that, but work every day to reinforce our infrastructure and make it even better.Please let us know if you have any other questions. You can also email us at support@stitchlabs.com for specifics about your business. Thanks again for your questions. Jake
This comment refers to an earlier version of this review and may be outdated.
I totally agree with Teri and Jonathan.. 2.0 has been a disaster and it has rendered the service pretty unresponsive and difficult to use and maintain. I am looking for alternative now that the issues have persisted for a few months with no clear resolutions in sight.Even though Stitch 1.0 is still usable, it is starting to slow down and sometimes I see weird errors on the screen that do not impact the service but still nerve racking as it does not give confidence to the service at all.
This comment refers to an earlier version of this review and may be outdated.
We’ve been using Stitchlabs.com for about the past five months. Had I read this review two months ago, I would have absolutely agreed with nearly everything written as I really felt this was one of the best solutions out there for small businesses that need inventory control, be able to easily produce orders and invoices and track their customers.However, after their so-called upgrade to 2.0, the software has been a complete disaster. We dealt with it because there will always be glitches with a new system or platform and it was nice that the marketing team took the time to send a personal message on behalf of the CEO apologizing for the very poor migration and upgrade that left many of us users completely stranded on an island, not being able to operate our businesses. Fortunately, the software allows us to revert back to the legacy 1.0 platform, but it is incredibly slow and will take several minutes to log-in and trying to place an order on a ipad or mobile android device is incredibly painful. We’re now stuck with a system that we adored in the beginning and met all of our needs to now having to deal with a completely useless system and go back to the drawing board about how we might go about finding a new software package and having to migrate all of our data. It’s caused us so much pain and loss of time that my annoyance grows simply thinking about this. Stitchlabs.com – Kudo’s for creative a truly simple and affordable platform that was intuitive and easy to use. Shame on you for breaking it and leaving all of us legacy users stranded with a piece of crap software that adds more challenges to our day to day business operations.
This comment refers to an earlier version of this review and may be outdated.
Jonathan,Your words just about mimic mine exactly.We were pleased with the service before the 2.0 integration, but since then it’s been a colossal waste of time. We go hours between inventory sync updates some days, and the site is down way too often. Sometimes we can’t log in for hours at a time.They have a wonderful concept, but their implementation is quite poor.Hopefully in a couple of years they will have all the kinks ironed out, but in the meantime, we probably won’t be able to afford to keep doing business with them since downtime costs us so much.
This comment refers to an earlier version of this review and may be outdated.
Hi Teri,
I just replied to this thread above. Please take a look and let us know if you have any questions.
Thank you,
Jake
This comment refers to an earlier version of this review and may be outdated.
Hi Jonathan et al,Thank you for the healthy debate about Stitch. I’m Jake Gasaway, a co-founder of Stitch Labs. Your review recently came to my attention. We are pained by the inconvenience we’ve caused, but heartened by the opportunity to join the dialog about it. We don’t get this opportunity in most places where people are discussing Stitch. There have been many long nights getting Stitch back to the state it was in prior to our new platform launch in June, but I’m confident we’re out of the woods with regard to the server issues we experienced and we’re making UI improvements weekly, based on customer feedback, to make the new platform much better than the old. It’s difficult to explain the perfect storm that happened to us. Many people, that have been with us for a long time, blame the new platform for the performance issues that we’ve had. While that is part of the issue, the main issue stemmed from server capacity. I’ll break this down into two main areas: 1. Performance2. New UI Features and PricingPerformanceLate last year, our customer growth and volume started to put enough stress on our system that our engineers knew we would need a major overhaul by June of 2014 to make sure we were ready for the busy 2015 holiday season. They immediately began planning and got to work early this year. As with everything, we ran into roadblocks along the way and the project took much longer to complete than we originally calculated, about two months and ten days longer, to be exact. The window from June 1st to August 10th was the worst time in our four-year history. As of August 10th, our database work was completed and we’re confident that anyone using Stitch will experience faster load times and much faster automatic sync with their channels. We’ve gotten our automatic channel sync times back down to approximately every ten minutes, sometimes faster. Of course, there will still be bugs. No application is perfect. But we’re working diligently to quickly correct anything that could prevent a customer from running their business smoothly; and our support team is outstanding. To be clear, when you have thousands of customers with very important business data in their Stitch accounts, you need to be very careful as you move information to new servers. It’s a process that I could spend days writing about. We take that responsibility very seriously and are willing to take the many lumps we took from upset customers in order to do it right. We would not compromise on that. New UI Features and PricingAside from the server changes, one reason our customers saw more issues than usual was that our UI change was far more than an aesthetic upgrade. We have re-architected our back-end, built an API and created a new front-end for the application. These upgrades were necessary to scale with our growing customer base, and to bring customers the features they need, faster. They will also allow us to launch highly requested features like new stock views, Amazon FBA enhancements, additional integrations, and more in the coming months. We’ve already rolled out several new features in the new UI, including: inventory bundling, Magento integration, variant table views, in-line stock editing, two new order reports and stock transfers between warehouses.Yes, we have increased our prices because we realize that we provide real value to our customers and will be making Stitch even better, going forward. We believe we’re still providing an extreme value for the price and if you give Stitch a try, you’ll see that there is much more than just inventory. Our reporting and analytics are second to none. We will help you make smarter decisions. Our customers comment regularly that they love working with Stitch Labs because we are moving the product forward. We’re not standing still, and you shouldn’t either. What we have learned from this experience is that we can do a better job communicating these issues to our customers before they happen, not while we’re in the eye of the storm. We underestimated the impact that the changes we made would have. I take full responsibility for that and apologize to anyone we caused pain to. We will do better going forward. Thanks for reading my explanation. Make sure to reach out if you have any questions. I’m happy to help. @JakeGasaway Co-FounderStitch Labs
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Hi Jake,
Thanks so much for the detailed explanation. I’m sure our readers, not to mention your current and future users, will appreciate the honest communication about the difficulties experienced with the re-launch. Good to hear that things are back on track with Stitch!
Ted
This comment refers to an earlier version of this review and may be outdated.
I’m shopping for an inventory management system right now for our online store. We are currently using WooCommerce on our WordPress site and are starting an Amazon store to complement it. We have Square on our Cafe side and are considering migrating our boutique over to Square for both the online store and brick and mortar. I have looked at quite a few solutions but I don’t see you mention Square as an integration in your review, however Square lists them on their site as their preferred integration software. Have you looked at this at all? Just hoping to get another opinion on the best solutions. Thanks!!
This comment refers to an earlier version of this review and may be outdated.
Hi Emily, thanks for the comment. It looks like Stitch does now integrate with Square, something that was probably implemented after our review. I haven’t looked into how it works, but from what I’ve seen, it would be hard to go wrong by switching over to Stitch for managing your inventory, especially since you already use Square for payments. Thanks for letting us know about this; we’ll update this review with the info about Square for the benefit of future readers!
This comment refers to an earlier version of this review and may be outdated.
Thanks, Windon, glad the review was helpful to you. If you have a chance, let us know what you think of the software once you’ve tried it out! We’re always interested to hear what real users have to say about the products we review.
This comment refers to an earlier version of this review and may be outdated.