- Good customer support
- Easy to use
- Customizable feature set
- Outdated user interface
- Limited integrations
SuperSaaS is a brainchild of an MIT graduate, the founder and CEO of the company Jan M. Faber. Its name, appropriately, is a combination of the ideas of “a supermarket for SaaS” (Software as a Service) and “super class,” a kind of software that becomes a platform for others’ use. In 2006, the Dutch entrepreneur founded the company in the Netherlands, which offers a flexible online scheduling system for individuals, businesses, and organizations.
The beta version of the software was released May 2008, the month SuperSaaS counts as its official birth. Soon after, “User Advocate” Jakob Nielson honored SuperSaaS as possessing one of the best application user interfaces of that year. In 2009, the Irish government used the software efficiently and effectively inoculate a huge number of people nationwide against an outbreak of swine flu. Several hospitals and large organizations have since used the software for various needs. In 2013, SuperSaaS gave itself a makeover, updating their design to meet changing tastes and technology.
Today, the company employs roughly 15 staff, serving clients across almost 200 countries, including Djibouti and Vatican City. To support its international clientele, SuperSaaS is constantly translating the software, currently available in 26 languages. The company has handled over 15 million bookings since its release. The software’s greatest strength is its unparalleled scheduling flexibility, which may outweigh the limited customer support, minimal payment processing options, and quirky management of staff and customers. In some ways uniquely fun to use and well organized, the user interface can seem a little outmoded and counterintuitive at times. Ultimately, SuperSaaS is responsive to clients and offers an impressively customizable scheduling system for diverse kinds of users across virtually the whole world.
Table of Contents
SuperSaaS offers a free version, which acts ultimately as a trial version, and five tiers of paid accounts that differ primarily in the maximum number of upcoming appointments they allow. Users pay through PayPal either one month, three months, or one year at a time. There is no contract or commitment. European Union residents pay an addition 21% value added tax.
Free Version: No cost or credit card required.
Maximum number of upcoming appointments: 50
Number of reservations in saved data: 500
Up to 50 registered users
Supported by advertising
Does not support calendar syncing
Package A: $8.00/€ 6.00
Maximum number of upcoming appointments: 100
Number of reservations in saved data: 1,000
Package B: $16.00 / € 12.00
Maximum number of upcoming appointments: 300
Number of reservations in saved data: 3,000
Package C: $26.00 / € 18.00
Maximum number of upcoming appointments: 600
Number of reservations in saved data: 6,000
Package D: $36.00 / € 24.00
Maximum number of upcoming appointments: 900
Number of reservations in saved data: 9,000
Package E: $46.00 / € 30.00
Maximum number of upcoming appointments: 1,500
Number of reservations in saved data: 15,000
Ease of Use:
SuperSaaS’ schedule setup wizard, basic written tutorials, and awesome dashboard make the system feel well organized and easy to learn. For such a flexible system with a huge number of options, the software is surprisingly easy to use. It does require some self-education and several hours of familiarizing to understand well, though basic setup can take as little as fifteen minutes.
Setup: Creating a new SuperSaaS account via entering basic information opens up your Dashboard, with the suggestion to create a new schedule via a step-by-step wizard. The three schedule types the wizard allows you to choose from are probably the most useful and best organized options I’ve seen: Resource (for single resources, including people and locations, that can only be booked once per time period), Capacity (define slots with multiple bookings for each), or Services (each of which consist of multiple resources, each of which must be free for a service to be available). After each schedule is complete, you are provided a unique link by which you can view and share that calendar publicly. Setting up an account also prompts SuperSaaS to send a welcome email with setup suggestions and links to tutorials.
Dashboard: My favorite part of all of SuperSaaS is its dashboard. Unassuming but highly functional, it includes everything you need as an administrator: a list of schedules, with the option to use, supervise, or configure each; a set of basic controls, including creating a new schedule or form and managing other calendar users and their access to the schedules; access to settings, account info, payment setup, the support site, and usage information (reports). While it lacks a big-picture view of the different schedules — a full list of upcoming appointments, for example — the dashboard presents a simply organized portal for accessing all the specific features and functions of the software.
User Interface: I was at times delighted and occasionally confused by the user interface. I loved the fact that a user can navigate between commands and different areas of the site (from calendars to forms to users) from the dashboard and many of the other pages. Generally friendly, logical, and making full use of buttons, tables, icons, and colors for the sake of clarity, SuperSaaS can rely too much on text and can feel slightly outmoded — the logo, for example, takes up a huge section of the page rather than being tucked away, and titles of even public calendars are far too subtle. The layout, whose colors you can customize in great detail, is generally well-spaced and intuitive, though it lacks some of the feel and flow of software that presents itself as cutting-edge. Nevertheless, SuperSaaS was ahead of its time when it first came out: Software “guru” Jakob Nielson identified it among the 10 best application user interfaces of 2008. Considering the complexity of its settings, especially in the schedules, SuperSaaS does a good job making the user feel comfortable and in control.
Settings: SuperSaaS has some fine-tuned options for the user. You can set service duration units, for example, to minutes, half hours, hours, days, weeks, months. Settings like this are the mark of a software that intends to be useful to any kind of business. You can also decide what to call your “users” (choosing from a predetermined list or writing in your own) and what format to show date and time throughout your account. You choose what day of the week your calendar starts on, and whether to show users the schedule in their own time zone and allow them to select a language. You can even use your own domain name for the website and outgoing emails, as well as your own favicon. In addition to the public schedules, you can adjust the layout of your general account.
Calendar: The crux of SuperSaaS is the individual calendars (or “schedules”) created by the administrator. A schedule setup wizard makes calendars easy to configure, and each clickable, color-coded calendar can be viewed in a variety of ways: as an agenda, according to availability, or by month, week, or (present) day. The odd thing about SuperSaaS calendars is that there is little distinction between an internal and external view. While you can set access levels that determine whether viewers can adjust the calendar, each calendar receives its own URL, which is what both a client and a staff member would have access to. There are ways to combine resource availabilities within a single calendar (big plus!), but no way to view the various calendars as a non-admin user in one place. Finally, it’s easy to change the color theme/colors, customize the color codes of reservation types and empty cells, and download into your iCal from the schedule.
Client (User) Experience: The client’s view of the calendar is perhaps too simple, with just a logo, header that is smaller than the ad (in the free version), a subheader, then a large calendar to click on. Users can “sign in” from the top right link (very small) on the calendar page. As I hinted at in the previous section, customers are lumped under the “users” category, making them equal with your staff members or anyone else viewing the calendar (except those you designate “superusers”). Anyone with the calendar’s URL can visit it. Services, resources, or classes are chosen from a small menu tucked beside the calendar, which adjusts the calendar’s availability automatically. Interestingly, as an administrator, you can see a flowchart of the steps a user goes through to make a booking, which automatically adjusts according to your configurations. If you choose to send a confirmation or follow-up email, for example, you’ll see them appear on either side of “user makes a booking”.
Customer Service and Support:
SuperSaaS’ customer service is essentially made up of an FAQ, a set of tutorials, and centralized email support that tends to be very responsive. In addition to English, support information is available in Spanish, German, French, Italian, Japanese, Czech, Danish, and Dutch. The company encourages a DIY attitude from the users, interacting with clients promptly when necessary, but only through social media or email.
The full customer service options include:
Tutorials: Both clear and in-depth tutorials on 11 subjects as well as guides for creating a booking system appropriate to either a therapist, fitness club, golf tournament, or bed & breakfast.
FAQ: A few dozen frequently asked and billing/payment questions are succinctly answered on SuperSaaS’ support overview page.
Page-Based Help Links: Within your account, SuperSaaS offers some built-in support information for each page accessible via a small help link at the top right of every screen.
Email Support: Emails from any time zone tend to be answered within one day at most. The company is very professional, friendly, and helpful.
Social Media: SuperSaaS has had a Facebook and Twitter presence since 2010, mostly for reporting upgrades and responding to users. The Facebook page has 245 likes, and the Twitter page includes 98 tweets and 146 followers — a decent number for a small company, but also one that reflects less emphasis on social media than newer companies.
Feedback Form: Send questions, feature requests, and bug reports through a simple web form, to which SuperSaaS “aims to respond” within one (business) day.
Intro Video: This 7-minute video includes demos of two of SuperSaaS’ applications.
Negative Reviews and Complaints:
Less-than-enthusiastic SuperSaaS users either found the interface too clunky and wordy or wanted more integration with other software, especially for data analysis and payment options. In addition, I found the way SuperSaaS classifies users and separates calendars quite different from other systems — more flexible in some ways, but in other ways confusing and limiting.
Old-Fashioned Interface: Several users complained of an outmoded aesthetic and an occasionally counter-intuitive interface.
Too Much Reading: Some users considered the amount of necessary reading, within the system itself and in the tutorials, excessive. This could be solved perhaps by popout details for each setting, giving users the option of reading more, and more video and visual aids for users used to primarily visual input.
Few Integrations: Besides offering exports of user and usage data, an iFrame for certain website building platforms, and PayPal, SuperSaaS does not strive to increase its functionality by integrating with other software.
No Staff/Client Distinction: The thing I found most difficult about SuperSaaS is its “user” model. While you can assign “superusers” with access of varying degrees to others’ accounts and schedules, there are no separate databases for clients/customers and staff/partners. Staff are accounted for as one type of resource, along with rooms and pieces of equipment, which makes it possible to combine their schedules with other resources. But you have to get creative to assign certain staff members to certain services and separate users from within your organization from users in public.
Separate Calendar URLs: I also found the model of assigning a different calendar for each schedule, with a unique URL, counter-intuitive. If a single organization offers both classes and services, for example, or different staff members have unique hours and offer several services, there’s no way to show the public a coherent view of their options. You would have to set up different calendars with unique links for each one.
Simplistic Public Site: SuperSaaS would work best as a scheduler linked to a pre-existing website. The public site, by which people can make appointments online, can be adjusted to reflect your business’ colors, logo, and domain, but it’s not a lovely page and basically exists to show your schedule, not help you market your business or impress your users.
Positive Reviews and Testimonials:
With a few exceptions, online reviews of SuperSaaS tend to rate the software and company quite highly. It received an average of 4 stars on Google Apps Marketplace, a 4.5 star average on Capterra, a 9/10 average rating on Trustpilot, and a 4 star rating on GetApp. Users praise the responsive email support team, robust international settings, ease of use, customization, company diligence, and low price.
Responsive Support: SuperSaaS explains that it limits most of its support to email for the sake of keeping its cost down. I didn’t find any customers who had a problem with this method; in fact, many were grateful for the low cost and very satisfied with the email support method.
“The support I’ve received from Supersaas has been EXCEPTIONAL… something I’m not used to as I’ve had to contact companies for calendar before and have had to wait and wait for service or to simply troubleshoot something very simple.” – Trustpilot reviewer
Excellent for International Clientele: With 26 languages and currencies to choose from (a number always increasing), it’s no surprise that SuperSaaS is used by customers in 196 countries! It also gives the administrator the option to let other users view the schedule in their own time zone as well as choose to view the schedule in their language, making it great to use for international businesses. Support documentation is also available in half a dozen languages.
Easy to Set Up & Use: Several users noted how easy it was to set up and use their schedules and accounts. For some, the initial process only took 15 minutes. One or two reviewers noted that their clients or students found the schedules easy to use too.
Customizable: With its three schedule types and unlimited calendars, SuperSaaS can accommodate the unique scheduling needs of many schools, governmental organizations, small businesses, and individuals. There’s also a lot you as an administrator can do as far as user access, colors in the layout, and pricing rules.
Good Maintenance: SuperSaaS upgrades their software regularly and reports an uptime rate of 100%.
“Under-Priced”: Many users loved the low prices of all SuperSaaS’s account options, as well as the fact that it offers a free version.
SuperSaaS’s greatest strength is its flexibility for diverse kinds of scheduling needs, from workshops and classes to event registration and rentals. It also accommodates international clients, allows you to create and automatically control waiting lists, set detailed pricing rules, build custom forms in an interactive way, sell credit to your customers, and export schedule and user data in many formats. Finally, SuperSaaS makes the process another user must go through to schedule a reservation, and what happens directly afterward, very clear and easy to change.
Connect Multiple Schedule Types: Using a combination of “resource” and “service” scheduling, you can make scheduling a service require certain resources to be free according to their own schedules. This is unspeakably useful for those who need a way to determine if a person, room, and piece of equipment are free for a meeting requiring all three. In addition to determining the type of schedule you want to create/display—whether capacity-, resource-, or services-based— you can define what an entry in a schedule is called, how many reservations a user can make in a time frame or in total, whether multiple reservations can take place at the same time and what the buffer between them should be.
Internationality: SuperSaaS is currently available in 26 languages and currencies, with clients in 196 countries. You can choose to let your users see the calendar in their own time zone, and support is also available in several languages.
Waiting Lists: You can choose to offer to put users on a waiting list in capacity-type schedules (appropriate for classes, tours, and events) when the event is fully booked. You can also choose whether to manually or automatically place waiting list members into the event when others cancel.
Pricing Rules: Very few systems allow you to adapt pricing according to pricing rules, let alone such detailed ones. According to conditions including date, time, weekday, service, or time until start, you can set rules like increasing or decreasing both total cost and deposit by an amount or percentage. If you offer services that are in higher demand on holidays, for example, you can increase the cost of all your services by 10% on specified days. You can also flatly change the price, round the total, set the service as unavailable, and stop evaluating rules altogether if the reservation meets certain conditions.
Custom Forms: SuperSaaS is not the only platform that enables you to create customized intake forms, but it certainly is the first that makes it fun. Instead of reading through a series of detailed instruction or writing code, you simply click and drag elements from a visual toolbox on the left of the page into the middle, where like building blocks they connect to show you, in real time, what the final form will look like to users. You can rearrange the form’s elements by clicking and dragging, and even add section breaks with or without text! Forms can be created independently of any schedule, for a particular schedule, or for your website.
Sell Credit & Offer Discounts: To make keeping track of payments slightly easier, given the limited payment platform integrations, you can sell credits to your users which they can apply to future reservations. You can also set up time-dependent discounts and electronic coupons for ongoing or one-off discounts (eg. Groupon).
Export Data: You can export a schedule in HTML (printable HTML file), XLS (Microsoft Excel), CSV (Comma Separated Values), or iCS (iCalendar) format, or export reports of reservations and occupied time in XLS or CSV formats. This is useful for those wary of losing their data as well as those who want to analyze their data more thoroughly through a different program. You can either export user lists (with the option of including superusers or not) in either CSV, XLS, XML, or vCF (vCard) format, or import them in a CSV format.
Scheduling Process Control: Each schedule/calendar can be configured in very detailed ways. Most notably, each calendar comes with a flowchart describing the process a user undergoes when interacting with it. If you add a confirmation email or SMS message to the calendar, for example, that confirmation will appear as a step after “The user enters a new reservation.” You can also control what you call the users and the reservations of each calendar, which very few booking software allow. Like some other systems, SuperSaaS enables you to limit users’ ability to make or change reservations and whether they need to pay for the reservation upfront. Finally, you can redirect a user who has just created a reservation to another site, making the reservation process complement your existing business site better.
There are two ways to take payments in SuperSaaS:
Manually: Capture credit card info on your site or write specific payment instructions (useful for request checks or bank transfer information). Payment information is protected on the site; you must sign in to retrieve it.
Automatically: The only automatic method is PayPal, which requires you to have a PayPal account and pay a processing fee, but ensures the safety of your data.
Additionally, SuperSaaS offers time-dependent discounts, variable pricing (based on options/settings), electronic coupons for ongoing or one-off discounts (eg. Groupon), and a type of shop to sell credit for future use.
According to SuperSaaS, the company takes “security and resilience very seriously,” especially because its clients include medical institutions. Their servers are located in a secure data center with full-time monitoring. The system is regularly backed up in two separate places and avoids unscheduled downtime at all costs (so far successfully). SuperSaaS is compliant with the European Union Data Protection Directive.
SuperSaaS also suggests account holders increase their security by:
Controlling access to their schedules by IP address, email, or shared password
Preventing the browser from storing login name and password
Disallowing users to update their own information
Encrypting their connection with HTTPS (SSL/TLS)
Integrations and Add-Ons:
SuperSaaS mostly relies on its flexible calendars, pricing rules, and credit/discount creators to fulfill users’ needs. The integrations it offers allow basic payment processing, external calendar syncing, and calendar integration into other websites.
PayPal: Automatically take payments via a PayPal account. Your customers do not need to have PayPal accounts to pay you.
External Calendars: Export individual reservations or your whole calendar into iCal or iCal-supported external calendars. Linking your personal Google calendar makes busy slots show up as unavailable on your SuperSaaS calendar.
WordPress, Joomla, & Drupal: Integrate a frame or Book Now button into your existing site.
SuperSaaS employs a unique structure with mixed results. Describing “users” and “superusers” of calendars rather than some form of “customers” and “staff” gives the administrator more control over others’ access levels while making it difficult to distinguish internal users from public users of the calendar. Offering three very distinct types of schedules enables users with a huge variety of needs to configure the right kind of schedule easily, but having to send out separate links or create separate Book Now buttons for each schedule makes it impossible to access separate calendars from one place. A central dashboard and very clear organization make a somewhat arcane-looking user interface very easy to use. The ability to distribute discounts, coupons, and credits is counterweighted by the fact that you can only use PayPal to automatically collect payments from customers.
The fact that you can combine resource availability, create a waiting list, and set detailed pricing rules in SuperSaaS makes it a very tempting option, especially for people with international clientele, a small budget, and their own website to integrate the SuperSaaS calendar into (avoiding the crude automatic scheduling site). Anyone who wants a more customary schedule access model for staff members, more payment options for customers, or more advanced reporting or integrations should consider other choices. However, anyone who feels as strongly as I do about dashboards and customization might be motivated to get over some of the software’s quirks and limitations.
Booking Software Rating Criteria.