TradeGecko Review

  • 15 comments
  • Updated on:
Date Established
2012
Location
Singapore

Overview:

TradeGecko is a cloud-based inventory SaaS (Software-as-a-Service) application for small to medium-sized businesses. The design follows a Web 2.0 ethos, with an emphasis on collaboration, group workflows, and activity feeds. Subscribers can work closely with their team, referencing sales information, purchase orders, and stock levels that update in real time.

Though the company is headquartered in Singapore, its roots are in New Zealand. In 2011, Carl Thompson was running a clothing label out of Aukland. Frustrated by the inefficiency of spreadsheets and manual data entry, he decided to close down his clothing brand and develop a more elegant tool for backend administration. Thompson partnered with brothers Cameron and Bradley Priest, fellow Kiwis and entrepreneurs, and moved to Singapore to secure startup funding for what would become TradeGecko.

Today the company has over 60 employees, split between their Singapore headquarters and another location in Manila. They boast over $1 billion USD in transactions made through their platform, with customers in 100 countries. While they mostly target wholesalers, importers, and distributors in Southeast Asia and Oceania, they’re looking to grab a larger share of the world market.

Pricing:

TradeGecko offers a free 14-day trial, no credit card required. You get a monthly discount if you commit to paying for a year up-front. If you decide to cancel before the year is up, you receive a prorated refund. Here are the plans (prices are in USD):

  • Basic:
    • $99/month billed monthly, $79/month billed annually
    • Email Support
    • Unlimited Orders/Month
    • 2 Users
    • 1 Sales Channel
    • 1 Warehouse
    • Accounting Integration
    • Unlimited Currencies
    • iPhone/iPad App (for $100/month)
  • Business:
    • $249/month billed monthly, $199/month billed annually
    • Email Support
    • Unlimited Orders
    • 4 users
    • 2 Sales Channels
    • Multiple Warehouses
    • Unlimited Currencies
    • Accounting Integration
    • B2B e-Commerce Portal
    • iPhone/iPad App (for $100/month)
    • Basic User Rights Management
  • Business Premium:
    • $449/month billed monthly, $359/month billed annually
    • Email Support
    • Unlimited Orders
    • 8 users
    • 3 Sales Channels
    • Multiple Warehouses
    • Unlimited Currencies
    • Accounting Integration
    • B2B e-Commerce Portal
    • iPhone/iPad App Included
    • Advanced User Rights Management
    • API Access
    • Advanced Warehousing
  • Enterprise:
    • $999/month billed monthly, $799 billed annually
    • 24/7 Phone Support
    • Unlimited Orders
    • 20 users
    • Unlimited Sales Channels
    • Multiple Warehouses
    • Unlimited Currencies
    • Accounting Integration
    • B2B e-Commerce Portal
    • iPhone/iPad App Included
    • Advanced User Rights Management
    • API Access
    • Advanced Warehousing
    • Multiple Brands

Web-Based or Locally Installed:

TradeGecko is web-based software. There is nothing to download or install on your computer.

Hardware and Software Requirements:

Since TradeGecko operates in the cloud, the only requirement is a web browser and an Internet connection.

Ease of Use:

TradeGecko is intuitive and easy to use. Aside from allowing you to import your current inventory through their CSV importer, the on-screen tutorials will get you up and running in no time. Also, you’ll find handy pop-up boxes in the bottom-right corner of each page that offer tips along with links to relevant support articles. The interface is pleasant, clean, and spartan, as befits a bookkeeping system.

Customer Service and Technical Support:

TradeGecko has a detailed knowledge base, with step-by-step instructions for many tasks, ranging from the basic to the advanced.

TradeGecko now offers 24 hour customer support. Here are the different options:

  • Community Support: Access to community guides and the help center
  • Email Support: Available for Small Business plans and larger
  • Phone support: Available only for Business Premium plans

My own experience with support has been pretty mixed. One email ticket got a helpful response within 2 hours, but there were a few that took much longer. In one case it took two days to receive a reply to a simple question, due to what the support representative described as “a glitch in [their] ticketing system.” While it may have been a freak occurrence, the incident didn’t fill me with confidence.

Phone support is only available for Business Premium plans, so my experience with this aspect of their company is limited. I did get a call from an agent a couple days into my trial, offering to help with setup, answer any questions, and learn a little bit about my business. The representative was friendly and intelligent. So, take that for what it’s worth.

Features:

TradeGecko is full of tools that make it great for managing not just your inventory but many other aspects of your business. The software’s main features are:

  • Inventory Management: This is, of course, where the software excels. The ability to assign different kinds of information to your products, such as tags, supplier names, pricing and individual tax levels is key. Searching for a product is also a snap.
  • Sales Orders: Integrating sales channels such as Shopify (or any of the others that are available) means your orders are automatically synced with your inventory in real time, eliminating errors or the need to adjust product levels manually. Fulfilling an order is simple. TradeGecko lets you create sales quotes, convert quotes to orders, and create invoices and shipping documents, guiding you through each step of the process. You can even do partial fulfillments easily with the software’s customized order fulfillment options.
  • Stock Control: Managing your stock is a breeze. You can make stock adjustments, create and send purchase orders, add landed costs, manage stock transfers between multiple locations, and receive only part of an order if necessary with the multi-part procurement feature.
  • Customer and Supplier Management: This is another key feature of the software. Under the Relationships tab you can keep your customers and vendors all in one place, associate them with certain products, and add relevant info to make sure your contacts are always up to date. You can also attach multiple addresses to them and add multiple contacts to a business. You can even add default discounts and tax codes to different customers.
  • Reports and Analytics: TradeGecko offers a variety of ways to get an overview of how your business is doing. I highlight these in the “Reports” section of this review.
  • Multi-User: A great feature in TradeGecko is the ability to create user accounts for your team members. The activity feed displays actions and who executed them, which is useful (especially if there’s a mistake that needs to be corrected). You can also manage each user’s permissions and access levels.
  • Barcode Scanning: You can scan products directly onto sales orders and purchase orders. You can also search inventory and do stock adjustments and transfers.
  • Multi-Warehouse: Additional locations such as warehouses and consignment shops can be added, depending on which plan you’re on. You can also manage stock transfers and monitor inventory levels between all your locations.
  • Landed Costs: Landed costs such as taxes and freight can be added to better reflect the Moving Average Cost. You can also add additional expenses to purchase orders to create reports that accurately show your true expenses and profit margins.
  • Composite Variants: Bundle items together, or combine them to create a distinct product. If a composite variant is purchased, TradeGecko makes the appropriate adjustments to inventory levels.

One design choice I really like is the “Changes” option on the sidebar. This brings up a feed listing the most recent tweaks, bug fixes, and other small updates that the staff has made to the software. It means you don’t to have to check in with customer service repeatedly to see if some small glitch has been addressed. It’s also great to see how frequently the TradeGecko engineers are working on improving the software.

Here are a few issues I’d like to see addressed in the near future:

  • Lack of drop-down menus. Fields like “State” and “Country” don’t have a drop-down menu for selecting common values. Given that TradeGecko is not necessarily targeted at American businesses, I understand why “State” doesn’t have a drop-down, but a field like “Country” would benefit from having one.
  • No ability to add an image on the New Product screen. To upload an image for your product, you have to go back and edit it after it’s been created. If you have lot of products, this gets old fast.
  • No Custom Syncing for Integrations: The way that TradeGecko shares information between Integrations is all-or-nothing. There is no way to edit what values get synced, which can become problematic in some scenarios. I highlight an example of this in the Negative Reviews section.

Reports:

These are divided into two categories: Stock Reports and Sales Reports.

  • Stock Reports:
    • Inventory Stock on Hand – Can be adjusted based on product type, tag, or variant SKU
    • Inventory Detail – See more detailed reports on stock levels of specific products
    • Location Report – See differences in your stock levels between multiple warehouses or other locations
    • Reorder Report – A list of products that are low in stock and need to be reordered; can be adjusted based on location
    • Incoming Stock Report – List of products due to come in from purchase orders; adjustable based on many variables
    • Historical Stock Report (beta) – View Stock levels from a specific date
  • Sales Reports:
    • Sales by Time Period – Shows sales value, volume, profit margin, and total profit
    • Sales by Company/Product/Variant/Channel/User – Shows revenue and profit by each variable; adjustable time period
    • Sales History Report – Shows sales orders based on a time period, company, product, or variant

The output is easy to read and can be exported to PDF, CSV, or saved to Google Drive.

Integrations and Add-Ons:

Negative Reviews and Complaints:

The community response to this product has become pretty polarized in the last few years. While I saw plenty of glowing reviews online, it also wasn’t hard to find dissenters. Most of the complaints fell into two categories:

  • Support:
    • There are numerous accounts on the web of users who experienced long turnaround times on support tickets, before eventually receiving responses that were unhelpful or obtuse. North American customers have been particularly frustrated by the delay brought about by the time zone difference.
  • Integrations:
    • One recent poster on Shopify’s App Store complained that TradeGecko didn’t recognize refunds or gift card redemptions processed through his Shopify store. As a result, profits weren’t being reported accurately.
    • Another user, on Xero’s community forum, expressed frustration with how contacts were automatically pushed from his Shopify store to TradeGecko, to his Xero account whenever a new customer placed an order. His system was getting bogged down with unnecessary contacts that had to be deleted every few weeks (a time consuming task). I was able to recreate this behavior in my test case, and the user was correct: there was no way to turn it off.

Positive Reviews and Testimonials:

Despite what I just highlighted, TradeGecko has received plenty of great reviews in online forums, with many celebrating it as an important part of their business. Wholesalers in particular tend to love the app, praising the B2B e-commerce portal, and the way the software keeps online stock synced with their warehouse inventory. Here are a few other common threads in the positive reviews I’ve found:

  • Easy-to-use interface
  • Great analytics
  • All-in-one functionality

Here’s a testimonial from the reviews section of Shopify’s App store:

Recently switched from Lettuce Apps. Main reason for the switch was for better sales analytics, which [TradeGecko] absolutely nails. Integrations are easy to setup, and their support documentation AND response are both top-notch. If you’re a [small to mid-size] business, I recommend using this for inventory management. Makes the pains of retail much, much easier.

Security:

TradeGecko uses Amazon Web Services to securely manage, store, and back up your data.

Final Verdict on TradeGecko:

After spending some time with TradeGecko, I can tell a lot of love went into it. Every small detail in the design feels like it’s geared toward making life a little bit easier for the small business owner. The selling points for me are the Interface, which is polished and easy to use, the Activity Feed, which is great for communication, and the Analytics Tools, which are robust. The two aspects of the product that give me pause are the Integrations, which could use some bug fixes and more flexibility, and the Customer Service, which although friendly, is a little inconsistent with response time.

TradeGecko isn’t the cheapest product on the market, but I think medium-sized businesses that have a budget to kick around should give it a look. The Business Premium plan in particular is loaded with great features, with the added plus of Phone Support.

With how rapidly its customer base is expanding, it feels like TradeGecko is experiencing some growing pains. As time goes on, though, issues like Customer Service infrastructure and buggy Integrations will likely get ironed out. In its current incarnation, I still think it’s a great product.

If you want to try out TradeGecko for yourself, check out the free trial.

Jon Titterington

Jon Titterington

Writer at Merchant Maverick
Jon Titterington is a writer from Los Angeles, California. He first started working in tech in 2006.
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15 Comments

    Rafael Cornejo

    I appreciate TradeGecko's effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems... So we can have a reliable serviceSeems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas "compatible". I appreciate that too; however, Tradegecko seems to be implementing what they know... I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software:Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can't do anything in TradeGecko - adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem.We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work.We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem.Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don't know where their servers are. Still ongoing problemWe have to refresh the screen every time we enter information, otherwise the new data may not update on it's own. It can take anywhere from 10-30 seconds before I stop seeing the "logging into your account hello[user]". Still ongoing problemInventory turnover is very important, but they don't offer a default report showing stock valuation per date. It's either today's information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problemReading the reviews below, seems that I'm not alone on getting a really bad service.

    1
    Roger

    I just signed up. Did the free trial for a couple of days and then thought, it can’t be this bad. I’m sure if I sign up things will change, like being able to create my own skin or customise the look and feel a little bit more to suit my brands. WRONG! This thing is such crap. I’ve been a paying customer for 1 day and already regret it.

    Andrew

    TradeGecko has to be one of the worst software. I've been using it for over a year. The only reason I haven't switched sooner is because I have been carefully studying alternatives. The list of problems is long, and worse, their customer service does not understand how to run a business. Short list of problems, in Canada it does not calculate taxes properly (often off by a penny due to rounding), orders with Free shipping from shopify have no tax and therefore blocks the sync with QBO, sync errors are not reported properly, purchase orders do not allow additional costs payable to 3rd party, cannot manually input landed cost price, no way to record customer payment discounts (ie 2% 10 days, net 30) therefore double accounting required, My list goes on and on. I suggest you stay away from TG. Dear Systems looks promising for a small business, but I'm changing for a real ERP system.

    1
    TJ

    Hi Andrew!

    We are experiencing similar problems. I’m curious. What “real ERP system” are you considering for a replacement?

    Thanks for sharing.

    Emre Alkan

    we have been checking out tradegecko for the last 2 months , we have paid for our trial period for this period to check out all the features ...Its nicely made and designed however WE HAVE NEVER SEEN SUCH A BAD BAD BAD responding support ...it takes 1-2 weeks with all the emails which goes back and forth to solve a simple case ...For every email send you have to wait 2-3 days to get repsond , even its the same ticket ...This is unacceptable !

    1
    Raymond Shuai

    Update:Same issues as before happening again, and despite promises of the issues being fixed, they have not been.We are sick and tired of spending time and money manually reconciling orders between Tradegecko and Xero. It has been a year now. I want to focus on my business, not deal with Tradegecko all the time.We have been paying our accountants around US$1,000 extra a month for the extra work, on the assumption that these issues will be fixed. Tradegecko have now told us that they cannot provide a solution, and suggested we migrate to DEAR or Unleashed (another US$2,500 cost to us).Tradegecko have told us that the issues we are experiencing is also affecting other customers of theirs.=== We have been using Shopify POS/ Tradegecko/ Xero for over a year, and it has caused us issues from the beginning. I would strongly recommend against signing up for Tradegecko and go for Dear Systems instead, at least until the issues below are resolved.We also have an ice cream business using Shopify POS/ Dear/ Xero and it has been seamless. The volume of transactions is even more for ice creams.The issue is simple: when we sell in Shopify, the orders are meant to flow through to Tradegecko and then Xero. The synchronisation does not always work, and we end up having to manually reconcile almost on a daily basis. Sometimes it's all ok, but on most days we have to spend between 10 minutes and 3-4 hours working out the issues. It is driving our accountant crazy.Support is helpful and friendly, but it's been months and the problem continue to be a real drag on our small business. We are also very tired of explaining our situation to 20+ times to different people in technical support.Also, like many businesses, we take a variety of payment methods from cash to credit cards to debit cards etc. Dear Systems can separate these payment methods into different control accounts in Xero, so you can match the amounts to the bank statements. In Tradegecko, we have to manually export all the orders and run pivot tables etc. This takes 20 minutes a day every single day. We have better things to do with our time.Other businesses may be different to ours (we sell sweets and chocolates) and may not have issues with Tradegecko. If you are starting a new business, you want something hassle free. Once you sign up to something like Tradegecko, it is also a big disruption to your business if you decide to change systems.

    1
    Chris M.

    I'm curious how TG receives such great reviews when their glorified mobile app doesn't work.

    1
    Jon Titterington

    Chris,

    Thanks for your comment. Can you give our readers a little bit more detail about your experience?

    Alicia

    Hi Chris,

    Do check out our brand new TradeGecko Sales App which we’ve just launched in December! More information can be found here: https://www.tradegecko.com/mobile-sales-catalog-app-ios. Cheers!

    Kevin

    I am a TradeGecko Business Premium user and prior to committing to TG, I tried out several of the competing products. As a small business, TG offered the best value for us. We started with the Basic plan to get familiar with it, but quickly upgraded twice to get the features we needed as we are growing; like additional user accounts, multiple warehousing, bin locations as well as API access. We are currently working with integrating with an unsupported sales channel. Will let you know how that goes in the coming months.
    The one key feature that clinched it for us was the ability to create composite orders (different from variants) in that we can create a product that is made up of multiple finished goods in our inventory. When a composite item is ordered, it will draw down on the inventory of the item that make up the composite. I was not able to find a competing product (at this price level) that would do this.
    One last note; Orderhive would have been my second choice. Curious to not see a review of it by MerchantMaverick.

    Jon Titterington

    Kevin,

    Thanks for the information and please let us know how your project with the custom integration goes!

    I’m with you on Composite Orders. I’ve updated the review to highlight this great feature.

    Friedl Basson

    I agree with most of what is mentioned.Having tested and a fair number of Inventory module, we have decided to stock with TG despite of a couple of crucial shortcomings, hopefully to be added sooner than later.The only major drawback for us is same as Mrs B mentioned, lack of support for BOM or Completed products. The way TG uses composite products (when trying to use it for Finished goods) does not display the correct amount of stock on hand, but rather the amount that you are able to manufacture from the raw items you have in stock. I would like to see them adding a very basic version of BOM or Finished goods manufacturing. If you keep this in mind, TG will do a good job with the rest. We are synchronising WooCommerce, TG and Xero seamlessly without any problems. If you have some special requirements like we did (i.e. syncing orders with on-hold and pending payment statuses as well) you can achieve these with some basic coding skills and pointers from the excellent sales/support team at TG.Seeing that TG is aimed at smaller businesses, I do not see the need for an extensive BOM and Batch manufacturing module to the likes of Dear or Unleashed, which may seems a bit 'intimidating' to first time Small-Medium business user. Very basic batch manufacturing should suffice which can be further developed with some feedback from users.Hope this helps anyone 🙂

    4

    This comment refers to an earlier version of this review and may be outdated.

    Mrs. B

    Hi Ted,
    Thanks for the review. TradeGecko seems to be great in all areas except when it comes to BOM and moving a created item (eg. Hampers) to different locations! It’s doable but they must be invoiced. I wish the had that internal transfer option – then here would be the perfect system!
    Thanks again.

    This comment refers to an earlier version of this review and may be outdated.

    Ted Porter

    Hi Tina,

    Looking at the straight monthly prices (when paying by the month, not annually), Stitch and Lettuce both appear to have plans that are a little cheaper than TG’s. So does SalesBinder. But definitively quantifying which software offers the best value for which types of businesses is a little tricky, since you’ve also got to take into consideration the various features you get with each of these vendors for the price: integrations, number of products and orders per month, number of users, customer service, and so on. Personally, I think TG does offer quite a bit for the money, so you may be right that it’s one of the best inventory management deals out there right now. If you do start using TradeGecko, we’d love to know what you think of it!

    Ted

    This comment refers to an earlier version of this review and may be outdated.

    Tina

    Hey Ted, thanks for the detailed review above. When you say Trade Gecko is more on the expensive side for smaller businesses (like myself) compared to some competitors, can you say who these competitors are? I’ve been comparing Trade Gecko with Stitch Lab, Lettuce and eCommHub and I actually thought Trade Gecko had a pretty good deal going on but maybe that’s not the case!

    This comment refers to an earlier version of this review and may be outdated.

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