TradeGecko Review (Now QuickBooks Commerce)
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- Date Established
- 2012
- Location
- Singapore
Pros
- Good for multiple business sizes
- Advanced features
- Good value for money
Cons
- Buggy
- Some customer support concerns
TradeGecko Overview
TradeGecko is a cloud-based inventory SaaS (Software-as-a-Service) application for small- to medium-sized businesses. One of the more prominent names in this particular market, its makers have placed an emphasis on international business. Companies all over the world use this product, from Australia to the US, Hong Kong, the UK, and more.
TradeGecko’s steady growth and ever-expanding international user base have garnered the company a lot of attention, to the point that it has recently come under new ownership. Intuit announced its acquisition of TradeGecko in August 2020 and rebranded the product as QuickBooks Commerce in September. Accordingly, we will henceforth be referring to the product as QuickBooks Commerce. (If you are an existing customer, rest assured you can still use your old TradeGecko login as normal.)
Now that the TradeGecko inventory management platform is part of the extensive Intuit family, what can you expect from it going forward? Stick around and read our full QuickBooks Commerce review, as we’re about to go deep into what this platform has to offer.
Table of Contents
Pricing
If you visit the old tradegecko.com website, you’ll find that QuickBooks Commerce is still being offered at the same TradeGecko pricing as it was before the Intuit acquisition. You can use QuickBooks Commerce for a 14-day free trial period, no credit card required. You get a monthly discount if you commit to paying for a year upfront. If you decide to cancel before the year is up, you receive a prorated refund. Here are the plans (prices are in USD and assume you pay for an annual plan):
- Founder
- $39/month
- One user ($75/month per additional user)
- No sales channel integrations (you can add sales channel integrations for $75/month per channel)
- Accounting integration
- B2B eCommerce
- Ten sales orders/month
- Single warehouse
- Multiple currencies
- Zonal shipping rates
- 24/7 email technical support
- Basic user rights
- Mobile Sales app
- Payments
- Automation
- Lite
- $79/month
- Two users
- 50 orders/month
- Small Business
- $199/month
- Five users
- Two sales channel integrations
- 500 orders/month
- Unlimited warehouses
- Two hours of setup assistance
- Basic user rights management
- Manufacturing
- Custom reports
- Batch and expiry tracking
- Business
- $599/month
- Eight users
- Three sales channel integrations
- 2,500 orders/month
- Unlimited automation
- Four hours of setup assistance
- Advanced user rights management
- Fulfillment by Amazon
- Custom B2B domains
- Advanced B2B
- API access
- Account manager
- Bin locations
- Premium
- $799/month
- Five sales channel integrations
- 15 users
- 5,000 orders/month
- Eight hours of setup assistance
- Multilanguage documents
- Multiple brands
Now, you also have the option of purchasing QuickBooks Commerce through the Intuit QuickBooks website, but only if you are not an existing QuickBooks Online user. If you don’t currently have a QuickBooks Online account, you can sign up for a QuickBooks Commerce account for just $20/month for the first year ($250/month after that). The catch is that you must also sign up for QuickBooks Online, which, of course, comes with its own costs.
The version of QuickBooks Commerce offered on Intuit QuickBooks’s website comes with the following:
- Two sales channels
- 1,000 orders/month
- Automatically list products across channels
- Order management
- Control inventory across multiple channels
- Automated order and shipping workflows
- Custom reporting and insights
- Customizable B2B store
- Sync QuickBooks to automate accounting
- Create custom shipping rates across carriers
The fact that QuickBooks Commerce is currently sold on two different websites under different terms points to a product in transition. As QuickBooks Commerce becomes a more established part of the QuickBooks product family, I wouldn’t expect this arrangement to last forever.
Cloud-Based Or Locally-Installed
QuickBooks Commerce is entirely cloud-based. There is nothing to download or install on your computer.
Ease Of Use
QuickBooks Commerce has been around for a while (in the guise of TradeGecko), and the software is pretty refined as a result. The interface is elegant and easy to navigate, and the aesthetic is on point. The different panels I mentioned above are represented as icons arrayed in a vertical navbar that’s aligned on the left-hand side of the page. When you’re not using the navbar, it collapses so that space on the page is maximized. QuickBooks Commerce isn’t the first company to employ this design, but it still looks and feels great.
The overall workflow is simple. When you sign up, the dashboard will show you how to set up your account and walks you through each step. Generally, the first thing to do would be importing your products and stock information manually or by integrating a sales channel (QuickBooks Commerce’s term for sales platform). Next, you can set up any other integrations you have. Finally, upload your customers and suppliers. Once your account has been configured, basic tasks (such as creating a sales order or looking up a customer) can all be managed in a few clicks. If you get stuck at any point, a customer service representative can assist you.
I have a few issues with the software, though they weren’t all that glaring. For one thing, the responsive design will start to break the pages if you shrink them down to a narrow column (as I did when I was referencing another web page). Fields and drop-down menus become unusable in this circumstance. This is not a deal-breaker by a long shot, but I do think it is worth mentioning.
Features
QuickBooks Commerce is full of tools that make it great for managing not just your inventory but many other aspects of your business. Here are a few of my favorite features:
- Inventory Management: This is, of course, where the software excels. You can quickly search through all of your products, add a product image, track the item history, and adjust pricing. The application runs nimbly on my machine (though in an environment where you’re running thousands of products/orders, the potential for a performance drop is very real). I’d recommend that any companies operating at a huge volume pay attention during their trial period to see if they run into any bottlenecks.
- Intelligence: Intelligence is QuickBooks Commerce’s smart reporting service. By using autonomously collected data, Intelligence reports give you insight across your entire business, allowing you to identify where you need to become more efficient.
- Product Images: The software allows you to upload an image or multiple images for a product. Bulk image upload is possible, but there are a few steps you need to take. First, you must upload all images to a file hosting service and then input URLs for all the images into a spreadsheet, along with the corresponding product SKU in another column. Once you have this spreadsheet created, you can send it to a customer service representative, and they will manage the upload through the back end.
- Sales Orders: When you pull up a sales order, the software provides all the appropriate fields to fill out, along with drop-down menus that populate with your existing customers. Integrating your sales channels means that orders automatically sync with your inventory in real-time.
- Stock Control: It’s easy to make stock adjustments, create and send purchase orders, add landed costs, and manage stock transfers between multiple locations (assuming your account includes multi-warehousing).
- Multiple Users: QuickBooks Commerce lets you create individual user accounts for your team members. You can also manage each user’s permissions to give read/write access to different parts of the software or bar them from some sections entirely.
- Barcode Scanning: There is full support for this in QuickBooks Commerce. Most USB scanners should work fine if you want to scan items in. Barcodes can be added by selecting a product in the inventory panel and then manually entering it next to the SKU field. Keep in mind that you’ll need a printer to generate barcodes.
- Barcode Generator: As the term implies, QuickBooks Commerce will automatically generate barcodes for your products, saving time and effort.
- Multi-Warehousing: Additional locations (such as warehouses and consignment shops) can be added, depending on which plan you’re on. You can also manage stock transfers and monitor inventory levels between all your locations.
- Composite Variants: You can bundle items together or combine them to create a distinct product. If a composite variant is purchased, QuickBooks Commerce makes the appropriate adjustments to inventory levels.
- Batch/Expiry Tracking: If you have products that expire or may be subject to recalls, QuickBooks Commerce allows you to pull them all together as a “batch.” Batching streamlines the recall service should the need arise. I can also imagine other uses for it; being able to call up entire batches of a product just seems useful.
- Payments: This feature aims to help out eCommerce wholesalers by simplifying the payment process and ensuring bank transfers don’t linger for days, stopping you from getting your payments! This feature also allows customers to make payments by invoice through your online store.
Customer Service & Technical Support
QuickBooks Commerce has a recently updated, highly-detailed knowledgebase with step-by-step instructions for many tasks, ranging from the basic to the advanced. Here are the different customer service options:
- Community Support: Access to community guides and the help center
- Email Support: Available for all plans
- Webinars: Available live or prerecorded to learn in a remote classroom environment
- eBooks: Read text-based collections of information on how to use the app
My experiences with the support team over the years has been pretty mixed. The first time I reviewed this company, response times varied from a few hours to a few days. Recently, response times have been better, which is encouraging. Companies outside of Southeast Asia should be mindful of the time difference, as it may have a big impact on how quickly you can get in touch with a representative.
User Reviews
The community response to this product has become pretty polarized over the years. When searching for TradeGecko reviews specifically (there isn’t much out there yet under the name of QuickBooks Commerce), I found plenty of examples of glowing praise, but it isn’t hard to find unhappy ones either.
Negative Reviews & Complaints
The biggest criticism I found of QuickBooks Commerce was, rather worryingly, to do with the customer service team.
Here’s a recent one from Capterra:
Then the support from TG became so poor that it took them five days to respond with an auto text non help response. They then told me that for only $350 USD per month I could sign up and then be entitled to phone support. It would be nice if support called you if you are really having an issue.
Here’s another one, this time pulled from the Xero Community. It’s pretty scathing:
The last eight months of using TradeGecko has been hell. Absolute Hell. I have opened more than 100 tickets and have wasted thousands of dollars in hiring IT support to fix their issues as well as an unknown amount of lost revenue from their software wiping my web-store and countless other problems. Today I lost 95% of my products from my website…POOF, gone! Today was also the day I cancelled the subscription and will be seeking compensation.
So this is clearly a pretty serious problem. Though I will say that you do have to dig into the 1-star reviews to find these criticisms. Could these be edge cases that slipped through the cracks? Possibly. Of course, if you become one of those edge cases, that knowledge will be cold comfort.
The switchover to QuickBooks Commerce is still very recent, and I haven’t seen many reviews of the newly-rebranded software. However, the recent complaints I did find haven’t differed greatly from when the product was still called TradeGecko. Some users complain of inadequate support materials, while others find fault with the inventory management and automations.
Positive Reviews & Testimonials
Despite what I just highlighted, QuickBooks Commerce has received plenty of great reviews in online forums, with many celebrating it as an important part of their business.
Here’s one, again from the reviews section of Shopify’s App store:
I spend at least two hours every single day on TradeGecko and I’m really glad I have it. There’s a lot of functionality so it took me a few days to get in the groove but when I did it was great for me to not only manage my inventory but also learn about what more I should be doing (as a first time seller everything was a learning curve).
I’ve noticed they’ve also been releasing more and more really helpful articles to help with whatever questions I have. Which is great for me so I don’t have to bother reaching out in the first place . The functionality is pretty intrinsic to use because of the design and UI.
It keeps everything in control for me and helps me keep a clear eye on the business. the main reason why I love it is how easy it is to fulfil orders — I automatically see all my Shopify orders, get a easy pick list and send through customer data straight to my 3PL so it’s really smooth. And as soon as I’m done it’s so enjoyable to mark them as packed and shipped then to have them wiped from the active orders. Clean and clear, my kind of software.
Overall, TradeGecko helps me manage 100% of my backend and I would recommend it to anyone, any day.
Here’s another recent review from the same source:
We opted to install TradeGecko to expand our multi-channel operation and because managing it manually meant we had too many oversells.
With TradeGecko installed, we haven’t oversold any item for six weeks now. Which has lead to increased sales for us!
Excellent software, customer service and pricing!
Positive comments from users have remained fairly steady in the product’s new era (though these are early days, to be sure). Users continue to praise the product’s features, scalability, and customer service.
Integrations & Add-Ons
- eCommerce:
- Shopify
- Magento
- Amazon (US, UK, Canada)
- WooCommerce
- eBay
- Magento
- Accounting:
- Shipping:
- ShipStation
- StarShipIt
- TradeGecko 3PL Exporter Plugin
- Inventory Forecasting:
- Lokad SalesCast
- Other:
- Google Drive
- Shopify POS
- Crossfire EDI
- SalesForce
- Mailchimp
- LightSpeed
Final Verdict
QuickBooks Commerce has a lot going for it, and the newer design choices are definitely to my liking. I’m also impressed with how quickly the application runs, at least in the demo environment. It’s the fastest I’ve seen so far.
Is it the best inventory management software out there? I can’t say for sure. Complaints about the support department, particularly regarding response times, are still popping up around the web. And bugs continue to be a problem. The minor glitches in the interface I mentioned in the Ease Of Use section are one thing, but the customer complaints I’ve seen are pretty rough.
We’ll have to see how the product develops as it becomes a part of the QuickBooks ecosystem. Until then, we’re sticking with 4.5 stars.
If you want to try it out for yourself, check out the free trial.
Jason Vissers
Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
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The Merchant Maverick Seal of Approval 🏆
TradeGecko |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see TradeGecko for yourself.
The Merchant Maverick Seal of Approval 🏆
TradeGecko |
|---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see TradeGecko for yourself.
Organization Name: Foam Sales
Everything is good but they missed a very important feature. Cant send a hardcopy or PDF copy of invoice & sales order to the customer. There are growing number of customers who are not allowed to click a link to view the invoice. Too much hassle.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Wells Can Company
Moving to Tradegecko, biggest mistake ever in our business.1) Poor customer service2) Simplistic and/or incomplete documentation2) Non-existent, non-intuitive, and/or hard-to-get support contact pages3) Broken and/or inconsistent software functionality4) Missing process controls that allow for smooth and finer control of processes5) Poor price list management. Poor B2B -> product -> price list control.6) Inadequate document template setup interfaces.7) Very bad (broken) Woocommerce integration. We had to completely back out of this option as it created more work than it saved.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Office Fragola
The poorest customer service ever! Do not trust this platform it’s just a trial test made up. Full of glitch and no support. Integration with Shopify is super slow and don’t work properly.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Old Guard Outfitters
I’ve only been using Tradegecko for a month. Customer Service is awful! I don’t find them rude but seem not to be able to answer questions correctly or solve problems. Three times I’ve been given incorrect info and two of the three they just keep e-mailing me with the same response even though I keep telling them it doesn’t work. They clearly don’t read the e-mails I spent a long time typing up to explain what my issue is. I’ve had to solve my own issues. There are still a ton of things I don’t understand but I’m going to give it another month or two to see how it goes. I’m so glad I didn’t commit to a year when I got the sales call after signing up for the free trail.
This comment refers to an earlier version of this review and may be outdated.
I thought TG would hugely improve our systems and boy was I wrong.Their support is rude and patronising. You ask them for something, they’ll reply two days later with the incorrect information and a 3 page letter about how to do it in the most condescending tones – but it’s wrong because they haven’t read your actual query.No support for UK hours, so I’d personally avoid if you’re EU full stop. I stay up late or get up early but still hear nothing in EDT hours.They severely over promised us even after seeing our composite variants, now saying there’s no way their system could handle it (colour and size variant combos)No way to actually see or set initial cost price per item, so if you have a fixed or even changing buy price, you’ll never get to see it. We have fixed rates on ours but most due to integration problems (another gripe) have gone on with £0 initial cost, so free stock woohoo!!Integrations are tempremental at best, our WC breaks daily and takes 4 emails for them to actually listen to our query.All comments and threads on their community forum are heavily moderated and most never approved, feedback NOT welcomed.Overall, awful. We’ll stick out a few months as I don’t want to upheave my team but then we’ll be gone.
This comment refers to an earlier version of this review and may be outdated.
Great tool on the first view!Great UI! Great Design! Great approach!But:Currently, are using the tool and facing a lot of trouble which are caused by bugs as well service issues.1. Service:Very nice and friendly via phone, but don’t get it done in the end. So be careful of what they say…2. Pricing:Considering the rather upscale pricing, you would expect a rather smooth workflow. WOO is not working at all (no multilanguage option, constant bugs with updates which no ones really takes care of. If this too would cost something like zoho inventory – fine, but you can’t charge more the 100 US to have a fair pricing at this stage.3. Accounting Do not use it, unless you work with Xero or quickbooks. European tools are not connected. Once again – great tool at first, but they need several more years to have the tool running smoothly.Just shooting down your review section on Facebook is not really a “long-term strategy”.On the other – we didn’t really find a much better solution for now. We looked at plenty, which seems to work, but the UI is just awful.
This comment refers to an earlier version of this review and may be outdated.
We are installing TG for a client who is running WooCommerce. I must say, tech support has been very good. Email’s are answered within an hour or two during my business hours (EDT).There are some downfalls, like inability to do a data dump to run reports in excel, no sales commissions, and the interface with Woo lacks the ability to import groups of orders at the same time.I’ll come back as we go into production…
This comment refers to an earlier version of this review and may be outdated.
Buyer be warned Tradegecko will take your money and leave you in the dark, and only support you when you want to cancel.We have been promised assistance to set this up. – Empty promises. Be warned of this company
This comment refers to an earlier version of this review and may be outdated.