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TradeGecko Review (Now QuickBooks Commerce)

    Jason Vissers
  • 24 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
View Jason Vissers's professional experience on LinkedIn.



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TradeGecko



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see TradeGecko for yourself.

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24 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Gerry Cortez

    Organization Name: Foam Sales

    Everything is good but they missed a very important feature. Cant send a hardcopy or PDF copy of invoice & sales order to the customer. There are growing number of customers who are not allowed to click a link to view the invoice. Too much hassle.

    1
    • Organization Name: Foam Sales

    This comment refers to an earlier version of this review and may be outdated.

    Jon

    Organization Name: Wells Can Company

    Moving to Tradegecko, biggest mistake ever in our business.1) Poor customer service2) Simplistic and/or incomplete documentation2) Non-existent, non-intuitive, and/or hard-to-get support contact pages3) Broken and/or inconsistent software functionality4) Missing process controls that allow for smooth and finer control of processes5) Poor price list management. Poor B2B -> product -> price list control.6) Inadequate document template setup interfaces.7) Very bad (broken) Woocommerce integration. We had to completely back out of this option as it created more work than it saved.

    1
    • Organization Name: Wells Can Company

    This comment refers to an earlier version of this review and may be outdated.

    Marta

    Organization Name: Office Fragola

    The poorest customer service ever! Do not trust this platform it’s just a trial test made up. Full of glitch and no support. Integration with Shopify is super slow and don’t work properly.

    • Organization Name: Office Fragola

    This comment refers to an earlier version of this review and may be outdated.

    Katie

    Organization Name: Old Guard Outfitters

    I’ve only been using Tradegecko for a month. Customer Service is awful! I don’t find them rude but seem not to be able to answer questions correctly or solve problems. Three times I’ve been given incorrect info and two of the three they just keep e-mailing me with the same response even though I keep telling them it doesn’t work. They clearly don’t read the e-mails I spent a long time typing up to explain what my issue is. I’ve had to solve my own issues. There are still a ton of things I don’t understand but I’m going to give it another month or two to see how it goes. I’m so glad I didn’t commit to a year when I got the sales call after signing up for the free trail.

    1
    • Organization Name: Old Guard Outfitters

    This comment refers to an earlier version of this review and may be outdated.

    R

    I thought TG would hugely improve our systems and boy was I wrong.Their support is rude and patronising. You ask them for something, they’ll reply two days later with the incorrect information and a 3 page letter about how to do it in the most condescending tones – but it’s wrong because they haven’t read your actual query.No support for UK hours, so I’d personally avoid if you’re EU full stop. I stay up late or get up early but still hear nothing in EDT hours.They severely over promised us even after seeing our composite variants, now saying there’s no way their system could handle it (colour and size variant combos)No way to actually see or set initial cost price per item, so if you have a fixed or even changing buy price, you’ll never get to see it. We have fixed rates on ours but most due to integration problems (another gripe) have gone on with £0 initial cost, so free stock woohoo!!Integrations are tempremental at best, our WC breaks daily and takes 4 emails for them to actually listen to our query.All comments and threads on their community forum are heavily moderated and most never approved, feedback NOT welcomed.Overall, awful. We’ll stick out a few months as I don’t want to upheave my team but then we’ll be gone.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Axel

      Great tool on the first view!Great UI! Great Design! Great approach!But:Currently, are using the tool and facing a lot of trouble which are caused by bugs as well service issues.1. Service:Very nice and friendly via phone, but don’t get it done in the end. So be careful of what they say…2. Pricing:Considering the rather upscale pricing, you would expect a rather smooth workflow. WOO is not working at all (no multilanguage option, constant bugs with updates which no ones really takes care of. If this too would cost something like zoho inventory – fine, but you can’t charge more the 100 US to have a fair pricing at this stage.3. Accounting Do not use it, unless you work with Xero or quickbooks. European tools are not connected. Once again – great tool at first, but they need several more years to have the tool running smoothly.Just shooting down your review section on Facebook is not really a “long-term strategy”.On the other – we didn’t really find a much better solution for now. We looked at plenty, which seems to work, but the UI is just awful.

      2

        This comment refers to an earlier version of this review and may be outdated.

        Wayne Spivak

        We are installing TG for a client who is running WooCommerce. I must say, tech support has been very good. Email’s are answered within an hour or two during my business hours (EDT).There are some downfalls, like inability to do a data dump to run reports in excel, no sales commissions, and the interface with Woo lacks the ability to import groups of orders at the same time.I’ll come back as we go into production…

        4

          This comment refers to an earlier version of this review and may be outdated.

          gerhard

          Buyer be warned Tradegecko will take your money and leave you in the dark, and only support you when you want to cancel.We have been promised assistance to set this up. – Empty promises. Be warned of this company

          1

            This comment refers to an earlier version of this review and may be outdated.

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