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TradeGecko Review

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TradeGecko Review

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Date Established
2012
Location
Singapore
Wesley Kriz

Wesley Kriz

Writing from the Pacific Northwest (read: the Best Coast), Wesley graduated from George Fox University in 2014 with a degree in History, then again from George Fox in 2016 with a Masters of Arts in Teaching. He has been writing about project management for 2 years, and keeps a running list of wacky software brand names; seriously, it's wild out there.



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24 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Gerry Cortez

    Organization Name: Foam Sales

    Everything is good but they missed a very important feature. Cant send a hardcopy or PDF copy of invoice & sales order to the customer. There are growing number of customers who are not allowed to click a link to view the invoice. Too much hassle.

    1
    • Organization Name: Foam Sales
    Jon

    Organization Name: Wells Can Company

    Moving to Tradegecko, biggest mistake ever in our business.1) Poor customer service2) Simplistic and/or incomplete documentation2) Non-existent, non-intuitive, and/or hard-to-get support contact pages3) Broken and/or inconsistent software functionality4) Missing process controls that allow for smooth and finer control of processes5) Poor price list management. Poor B2B -> product -> price list control.6) Inadequate document template setup interfaces.7) Very bad (broken) Woocommerce integration. We had to completely back out of this option as it created more work than it saved.

    1
    • Organization Name: Wells Can Company

    This comment refers to an earlier version of this review and may be outdated.

    Marta

    Organization Name: Office Fragola

    The poorest customer service ever! Do not trust this platform it’s just a trial test made up. Full of glitch and no support. Integration with Shopify is super slow and don’t work properly.

    • Organization Name: Office Fragola

    This comment refers to an earlier version of this review and may be outdated.

    Katie

    Organization Name: Old Guard Outfitters

    I’ve only been using Tradegecko for a month. Customer Service is awful! I don’t find them rude but seem not to be able to answer questions correctly or solve problems. Three times I’ve been given incorrect info and two of the three they just keep e-mailing me with the same response even though I keep telling them it doesn’t work. They clearly don’t read the e-mails I spent a long time typing up to explain what my issue is. I’ve had to solve my own issues. There are still a ton of things I don’t understand but I’m going to give it another month or two to see how it goes. I’m so glad I didn’t commit to a year when I got the sales call after signing up for the free trail.

    1
    • Organization Name: Old Guard Outfitters

    This comment refers to an earlier version of this review and may be outdated.

    R

    I thought TG would hugely improve our systems and boy was I wrong.Their support is rude and patronising. You ask them for something, they’ll reply two days later with the incorrect information and a 3 page letter about how to do it in the most condescending tones – but it’s wrong because they haven’t read your actual query.No support for UK hours, so I’d personally avoid if you’re EU full stop. I stay up late or get up early but still hear nothing in EDT hours.They severely over promised us even after seeing our composite variants, now saying there’s no way their system could handle it (colour and size variant combos)No way to actually see or set initial cost price per item, so if you have a fixed or even changing buy price, you’ll never get to see it. We have fixed rates on ours but most due to integration problems (another gripe) have gone on with £0 initial cost, so free stock woohoo!!Integrations are tempremental at best, our WC breaks daily and takes 4 emails for them to actually listen to our query.All comments and threads on their community forum are heavily moderated and most never approved, feedback NOT welcomed.Overall, awful. We’ll stick out a few months as I don’t want to upheave my team but then we’ll be gone.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Axel

      Great tool on the first view!Great UI! Great Design! Great approach!But:Currently, are using the tool and facing a lot of trouble which are caused by bugs as well service issues.1. Service:Very nice and friendly via phone, but don’t get it done in the end. So be careful of what they say…2. Pricing:Considering the rather upscale pricing, you would expect a rather smooth workflow. WOO is not working at all (no multilanguage option, constant bugs with updates which no ones really takes care of. If this too would cost something like zoho inventory – fine, but you can’t charge more the 100 US to have a fair pricing at this stage.3. Accounting Do not use it, unless you work with Xero or quickbooks. European tools are not connected. Once again – great tool at first, but they need several more years to have the tool running smoothly.Just shooting down your review section on Facebook is not really a “long-term strategy”.On the other – we didn’t really find a much better solution for now. We looked at plenty, which seems to work, but the UI is just awful.

      2

        This comment refers to an earlier version of this review and may be outdated.

        Wayne Spivak

        We are installing TG for a client who is running WooCommerce. I must say, tech support has been very good. Email’s are answered within an hour or two during my business hours (EDT).There are some downfalls, like inability to do a data dump to run reports in excel, no sales commissions, and the interface with Woo lacks the ability to import groups of orders at the same time.I’ll come back as we go into production…

        4

          This comment refers to an earlier version of this review and may be outdated.

          gerhard

          Buyer be warned Tradegecko will take your money and leave you in the dark, and only support you when you want to cancel.We have been promised assistance to set this up. – Empty promises. Be warned of this company

          1

            This comment refers to an earlier version of this review and may be outdated.

            Gerhard

            Promised the world. If you cannot handle the integration yourself making the links to XERO, importig and ammanding spreadshetts to iport , upload and downlioad products to appear correctly in your B2B store. I suggest that you look elsewhere. Tradegecko is not interested in supporting their subscribers beyond the simplest help. Their Partner portal for integrators is totally outdated. Many companies we contacted no longer had capability or knowladge of Tradegecko. I informed Tradegecko of this in writing. 7 months later they are still touting this non existant “Integrator Support” We could not find assistance to integrate our business. However we were locked in for 12 months payment. At the end of our annual subscription the sales people are all over it trying to suck another 12months of moneyy out of their dissatisfied client.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Rafael Cornejo

              I appreciate TradeGecko’s effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems… So we can have a reliable serviceSeems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas “compatible”. I appreciate that too; however, Tradegecko seems to be implementing what they know… I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software:Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can’t do anything in TradeGecko – adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem.We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work.We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem.Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don’t know where their servers are. Still ongoing problemWe have to refresh the screen every time we enter information, otherwise the new data may not update on it’s own. It can take anywhere from 10-30 seconds before I stop seeing the “logging into your account hello[user]“. Still ongoing problemInventory turnover is very important, but they don’t offer a default report showing stock valuation per date. It’s either today’s information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problemReading the reviews below, seems that I’m not alone on getting a really bad service.

              1

                This comment refers to an earlier version of this review and may be outdated.

                Roger

                I just signed up. Did the free trial for a couple of days and then thought, it can’t be this bad. I’m sure if I sign up things will change, like being able to create my own skin or customise the look and feel a little bit more to suit my brands. WRONG! This thing is such crap. I’ve been a paying customer for 1 day and already regret it.

                  This comment refers to an earlier version of this review and may be outdated.

                  Andrew

                  TradeGecko has to be one of the worst software. I’ve been using it for over a year. The only reason I haven’t switched sooner is because I have been carefully studying alternatives. The list of problems is long, and worse, their customer service does not understand how to run a business. Short list of problems, in Canada it does not calculate taxes properly (often off by a penny due to rounding), orders with Free shipping from shopify have no tax and therefore blocks the sync with QBO, sync errors are not reported properly, purchase orders do not allow additional costs payable to 3rd party, cannot manually input landed cost price, no way to record customer payment discounts (ie 2% 10 days, net 30) therefore double accounting required, My list goes on and on. I suggest you stay away from TG. Dear Systems looks promising for a small business, but I’m changing for a real ERP system.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    TJ

                    Hi Andrew!

                    We are experiencing similar problems. I’m curious. What “real ERP system” are you considering for a replacement?

                    Thanks for sharing.

                      This comment refers to an earlier version of this review and may be outdated.

                      Emre Alkan

                      we have been checking out tradegecko for the last 2 months , we have paid for our trial period for this period to check out all the features …Its nicely made and designed however WE HAVE NEVER SEEN SUCH A BAD BAD BAD responding support …it takes 1-2 weeks with all the emails which goes back and forth to solve a simple case …For every email send you have to wait 2-3 days to get repsond , even its the same ticket …This is unacceptable !

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Raymond Shuai

                        Update:Same issues as before happening again, and despite promises of the issues being fixed, they have not been.We are sick and tired of spending time and money manually reconciling orders between Tradegecko and Xero. It has been a year now. I want to focus on my business, not deal with Tradegecko all the time.We have been paying our accountants around US$1,000 extra a month for the extra work, on the assumption that these issues will be fixed. Tradegecko have now told us that they cannot provide a solution, and suggested we migrate to DEAR or Unleashed (another US$2,500 cost to us).Tradegecko have told us that the issues we are experiencing is also affecting other customers of theirs.=== We have been using Shopify POS/ Tradegecko/ Xero for over a year, and it has caused us issues from the beginning. I would strongly recommend against signing up for Tradegecko and go for Dear Systems instead, at least until the issues below are resolved.We also have an ice cream business using Shopify POS/ Dear/ Xero and it has been seamless. The volume of transactions is even more for ice creams.The issue is simple: when we sell in Shopify, the orders are meant to flow through to Tradegecko and then Xero. The synchronisation does not always work, and we end up having to manually reconcile almost on a daily basis. Sometimes it’s all ok, but on most days we have to spend between 10 minutes and 3-4 hours working out the issues. It is driving our accountant crazy.Support is helpful and friendly, but it’s been months and the problem continue to be a real drag on our small business. We are also very tired of explaining our situation to 20+ times to different people in technical support.Also, like many businesses, we take a variety of payment methods from cash to credit cards to debit cards etc. Dear Systems can separate these payment methods into different control accounts in Xero, so you can match the amounts to the bank statements. In Tradegecko, we have to manually export all the orders and run pivot tables etc. This takes 20 minutes a day every single day. We have better things to do with our time.Other businesses may be different to ours (we sell sweets and chocolates) and may not have issues with Tradegecko. If you are starting a new business, you want something hassle free. Once you sign up to something like Tradegecko, it is also a big disruption to your business if you decide to change systems.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Chris M.

                          I’m curious how TG receives such great reviews when their glorified mobile app doesn’t work.

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                            This comment refers to an earlier version of this review and may be outdated.

                            Jon Titterington

                            Chris,

                            Thanks for your comment. Can you give our readers a little bit more detail about your experience?

                              This comment refers to an earlier version of this review and may be outdated.

                              Alicia

                              Hi Chris,

                              Do check out our brand new TradeGecko Sales App which we’ve just launched in December! More information can be found here: https://www.tradegecko.com/mobile-sales-catalog-app-ios. Cheers!

                                This comment refers to an earlier version of this review and may be outdated.

                                Kevin

                                I am a TradeGecko Business Premium user and prior to committing to TG, I tried out several of the competing products. As a small business, TG offered the best value for us. We started with the Basic plan to get familiar with it, but quickly upgraded twice to get the features we needed as we are growing; like additional user accounts, multiple warehousing, bin locations as well as API access. We are currently working with integrating with an unsupported sales channel. Will let you know how that goes in the coming months.
                                The one key feature that clinched it for us was the ability to create composite orders (different from variants) in that we can create a product that is made up of multiple finished goods in our inventory. When a composite item is ordered, it will draw down on the inventory of the item that make up the composite. I was not able to find a competing product (at this price level) that would do this.
                                One last note; Orderhive would have been my second choice. Curious to not see a review of it by MerchantMaverick.

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Jon Titterington

                                  Kevin,

                                  Thanks for the information and please let us know how your project with the custom integration goes!

                                  I’m with you on Composite Orders. I’ve updated the review to highlight this great feature.

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Friedl Basson

                                    I agree with most of what is mentioned.Having tested and a fair number of Inventory module, we have decided to stock with TG despite of a couple of crucial shortcomings, hopefully to be added sooner than later.The only major drawback for us is same as Mrs B mentioned, lack of support for BOM or Completed products. The way TG uses composite products (when trying to use it for Finished goods) does not display the correct amount of stock on hand, but rather the amount that you are able to manufacture from the raw items you have in stock. I would like to see them adding a very basic version of BOM or Finished goods manufacturing. If you keep this in mind, TG will do a good job with the rest. We are synchronising WooCommerce, TG and Xero seamlessly without any problems. If you have some special requirements like we did (i.e. syncing orders with on-hold and pending payment statuses as well) you can achieve these with some basic coding skills and pointers from the excellent sales/support team at TG.Seeing that TG is aimed at smaller businesses, I do not see the need for an extensive BOM and Batch manufacturing module to the likes of Dear or Unleashed, which may seems a bit ‘intimidating’ to first time Small-Medium business user. Very basic batch manufacturing should suffice which can be further developed with some feedback from users.Hope this helps anyone 🙂

                                    4

                                      This comment refers to an earlier version of this review and may be outdated.

                                      Mrs. B

                                      Hi Ted,
                                      Thanks for the review. TradeGecko seems to be great in all areas except when it comes to BOM and moving a created item (eg. Hampers) to different locations! It’s doable but they must be invoiced. I wish the had that internal transfer option – then here would be the perfect system!
                                      Thanks again.

                                        This comment refers to an earlier version of this review and may be outdated.

                                        Ted Porter

                                        Hi Tina,

                                        Looking at the straight monthly prices (when paying by the month, not annually), Stitch and Lettuce both appear to have plans that are a little cheaper than TG’s. So does SalesBinder. But definitively quantifying which software offers the best value for which types of businesses is a little tricky, since you’ve also got to take into consideration the various features you get with each of these vendors for the price: integrations, number of products and orders per month, number of users, customer service, and so on. Personally, I think TG does offer quite a bit for the money, so you may be right that it’s one of the best inventory management deals out there right now. If you do start using TradeGecko, we’d love to know what you think of it!

                                        Ted

                                          This comment refers to an earlier version of this review and may be outdated.

                                          Tina

                                          Hey Ted, thanks for the detailed review above. When you say Trade Gecko is more on the expensive side for smaller businesses (like myself) compared to some competitors, can you say who these competitors are? I’ve been comparing Trade Gecko with Stitch Lab, Lettuce and eCommHub and I actually thought Trade Gecko had a pretty good deal going on but maybe that’s not the case!

                                            This comment refers to an earlier version of this review and may be outdated.

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