- Good for multiple business sizes
- Advanced features
- Good value for money
- Some customer support concerns
TradeGecko is a cloud-based inventory SaaS (Software-as-a-Service) application for small to medium-sized businesses. One of the more prominent names in this particular market, the makers of the solution has placed an emphasis on international business. As a result, you’ll see companies all over the world using this product, from Australia to America, Hong Kong, Britain, and more.
Though TradeGecko is headquartered in Singapore, its story begins in New Zealand. In 2011, Carl Thompson was running a clothing label out of Aukland. Frustrated by the inefficiency of spreadsheets and manual data entry, he decided to close down his clothing brand and develop a more elegant tool for backend administration. Thompson partnered with brothers Cameron and Bradley Priest, fellow Kiwis and entrepreneurs, and moved to Singapore to secure startup funding for what would become TradeGecko.
Today, the company has over 60 employees (split between the Singapore headquarters and another location in Manila). They’ve done over $1 billion USD in transactions through their platform, with customers in 100 countries.
If your interest is piqued, then stick around. We’re about to go deeper into what this platform has to offer.
Table of Contents
TradeGecko offers a free 14-day trial, no credit card required. You get a monthly discount if you commit to paying for a year upfront. If you decide to cancel before the year is up, you receive a prorated refund. Here are the plans (prices are in USD and assume you pay for an annual plan):
- One user
- One sales channel integration store
- Accounting integrations
- 50 sales orders/month
- Single warehouse
- Multiple currencies
- Zonal shipping rates
- 24/7 email technical support
- Basic user rights
- TradeGecko Mobile Sales app
- TradeGecko Payments
- Basic Intelligence
- Two users
- 300 orders/month
- TradeGecko Connect
- Small Business:
- Five users
- 1,000 orders
- Multiple warehouses
- B2B ecommerce platform
- Batch & expiry tracking
- TradeGecko manufacturing
- Two hours of setup assistance
- Eight users
- 3,000 orders
- Demand forecasting
- API access
- Account manager
- Advanced B2B customization
- FBA integration
- Warehouse management apps
- Email support
- 15 users
- 5,000 orders
- Eight hours of setup assistance
- Multi-language documents
- Multi-themed documents
- TradeGecko Pro:
- Contact for pricing
- Unlimited users
- Unlimited orders
Web-Based Or Locally Installed
TradeGecko is a web-based system. There is nothing to download or install on your computer.
Ease Of Use
TradeGecko has been around for a while, and their software is pretty refined as a result. The interface is elegant and easy to navigate, and the aesthetic is on point. The different panels I mentioned above are represented as icons arrayed in a vertical navbar that’s aligned on the left-hand side of the page. When you’re not using the navbar, it collapses, so that space on the page is maximized. TradeGecko isn’t the first company to employ this design, but it still looks and feels great.
The overall workflow is simple. When you sign up, the dashboard will show you how to get your account setup and walk you through each step. Generally, the first thing to do would be to import your products and stock information either manually or by integrating a sales channel (TradeGecko’s term for sales platform). Next, you can set up any other integrations you have. Finally, upload your customers and suppliers. Once your account has been configured, all the basic tasks (such as creating a sales order or looking up a customer) can all be managed in a few clicks. If you get stuck at any point, a customer service representative can assist you.
I have a few issues with the software, though they weren’t all that glaring. For one thing, the responsive design will start to break the pages if you shrink them down to a narrow column (as I did when I was referencing another web page). Fields and drop-down menus become unusable in this circumstance. This is not a deal breaker by a long shot, but I do think it is worth mentioning.
Customer Service & Technical Support
TradeGecko has a recently updated, highly detailed knowledgebase, with step-by-step instructions for many tasks, ranging from the basic to the advanced. Here are the different customer service options:
- Community Support: Access to community guides and the help center
- Email Support: Available for all plans
- Phone Support: Available only for Business Premium plans
- Webinars: Available live or pre-recorded to learn in a remote classroom environment
- eBooks: Read text-based collections of information on how to use the app
My experiences with the support team over the years has been pretty mixed. The first time I reviewed this company, there were inconsistent response times ranging from a few hours to a few days. Recently, response times have been better, which is encouraging. Companies outside of Southeast Asia should be mindful of the time difference, as it may have a big impact on how quickly you can get in touch with a representative.
Phone support is only available for Business Premium plans, so my experience with this aspect of their company is limited. I should also mention that English is the common business language in Singapore, so fluency has never been an issue during any of my interactions with the TradeGecko team. Having said that, there have been issues reported with the team for other reasons, which I describe below…
The community response to this product has become pretty polarized over the years. While I see plenty of glowing reviews online, it isn’t hard to find poor ones either.
Negative Reviews & Complaints
The biggest criticism I found of TradeGecko was, rather worryingly, to do with their customer service team.
Here’s a recent one from Capterra:
Then the support from TG became so poor that it took them five days to respond with an auto text non help response. They then told me that for only $350 USD per month I could sign up and then be entitled to phone support. It would be nice if support called you if you are really having an issue.
Here’s another one, this time pulled from the Xero Community. It’s pretty scathing:
The last eight months of using TradeGecko has been hell. Absolute Hell. I have opened more than 100 tickets and have wasted thousands of dollars in hiring IT support to fix their issues as well as an unknown amount of lost revenue from their software wiping my web-store and countless other problems. Today I lost 95% of my products from my website…POOF, gone! Today was also the day I cancelled the subscription and will be seeking compensation.
So this is clearly a pretty serious problem. I will say, though, that to find these criticisms, you do have to dig into the one-star reviews. Could these be edge cases that slipped through the cracks? Possibly. Of course, if you become one of those edge cases, that knowledge will be cold comfort indeed.
Positive Reviews & Testimonials
Despite what I just highlighted, TradeGecko has received plenty of great reviews in online forums, with many celebrating it as an important part of their business.
Here’s one, again from the reviews section of Shopify’s App store:
I spend at least two hours every single day on TradeGecko and I’m really glad I have it. There’s a lot of functionality so it took me a few days to get in the groove but when I did it was great for me to not only manage my inventory but also learn about what more I should be doing (as a first time seller everything was a learning curve).
I’ve noticed they’ve also been releasing more and more really helpful articles to help with whatever questions I have. Which is great for me so I don’t have to bother reaching out in the first place . The functionality is pretty intrinsic to use because of the design and UI.
It keeps everything in control for me and helps me keep a clear eye on the business. the main reason why I love it is how easy it is to fulfil orders — I automatically see all my Shopify orders, get a easy pick list and send through customer data straight to my 3PL so it’s really smooth. And as soon as I’m done it’s so enjoyable to mark them as packed and shipped then to have them wiped from the active orders. Clean and clear, my kind of software.
Overall, TradeGecko helps me manage 100% of my backend and I would recommend it to anyone, any day.
Here’s another recent review, from the same source:
We opted to install TradeGecko to expand our multi-channel operation and because managing it manually meant we had too many oversells.
With TradeGecko installed, we haven’t oversold any item for six weeks now. Which has lead to increased sales for us!
Excellent software, customer service and pricing!
People seem to appreciate the wide array of features available in TradeGecko, as well as the numerous little things the app does to make the lives of users better. For more on those, read on…
TradeGecko is full of tools that make it great for managing not just your inventory but many other aspects of your business. Here are a few of my favorite features:
- Inventory Management: This is, of course, where the software excels. You can search through all of your products quickly, add a product image, track the item history, and adjust pricing. The application runs nimbly on my machine (though in an environment where you’re running thousands of products/orders, the potential for a performance drop is very real). I’d recommend that any companies operating at a huge volume pay attention during their trial period to see if they run into any bottlenecks.
- Intelligence: It isn’t a great name for a feature if you ask me, but Intelligence is TradeGeckos smart reporting service. Using autonomously collected data, Intelligence reports give you insight across your entire business, allowing you to identify where you need to become more efficient.
- Product Images: The software allows you to upload an image or multiple images for a product. Bulk image upload is possible, but there are a few steps you need to take. First, you must upload all images to a file hosting service, and then you must input URLs for all the images into a spreadsheet, along with the corresponding product SKU in another column. Once you have this spreadsheet created, you can send it to a customer service representative, and they will manage the upload through their backend.
- Sales Orders: When you pull up a sales order, the software provides all the appropriate fields to fill out, along with drop-down menus that populate with your existing customers. Integrating your sales channels means that orders are automatically synced with your inventory in real time.
- Stock Control: It’s easy to make stock adjustments, create and send purchase orders, add landed costs, and manage stock transfers between multiple locations (assuming your account includes multi-warehousing).
- Multiple Users: TradeGecko lets you create individual user accounts for your team members. You can also manage each user’s permissions to give read/write access to different parts of the software or bar them from some sections entirely.
- Barcode Scanning: There is full support for this in TradeGecko. Most USB scanners should work fine if you want to scan items in. Barcodes can be added by selecting a product in the inventory panel and then manually entering it next to the SKU field. Keep in mind that you’ll need a printer in order to generate barcodes.
- Barcode Generator: As the term implies, TradeGecko will automatically generate barcodes for your products, saving time and effort.
- Multi-Warehousing: Additional locations, such as warehouses and consignment shops, can be added, depending on which plan you’re on. You can also manage stock transfers and monitor inventory levels between all your locations.
- Composite Variants: You can bundle items together or combine them to create a distinct product. If a composite variant is purchased, TradeGecko makes the appropriate adjustments to inventory levels.
- Batch/Expiry Tracking: If you have products that expire or may be subject to recalls, TradeGecko allows you to pull them all together as a “batch.” This will streamline the recall service should the need arise. I can also imagine other uses for it; being able to call up entire batches of a product just seems useful.
- Payments: This feature aims to help out ecommerce wholesalers by simplifying the payment process and ensuring bank transfers don’t linger for days, stopping you from getting your payments! This feature also allows customers to make payments by invoice through your online store.
Integrations & Add-Ons
- TradeGecko 3PL Exporter Plugin
- Inventory Forecasting:
- Lokad SalesCast
- Google Drive
- Shopify POS
- Crossfire EDI
- And many more! TradeGecko reports adding dozens of integrations in 2018 alone.
TradeGecko has a lot going for it, and the newer design choices are definitely to my liking. I’m also impressed with how quickly the application runs, at least in the demo environment. It’s the fastest I’ve seen so far.
Is it the best inventory management software out there? I am not sure. The problems I highlighted in earlier reviews are still present. Complaints about the support department, particularly regarding response times, are still popping up around the web. And bugs continue to be a problem. The minor glitches in the interface I mentioned are one thing, but the customer complaints I’ve seen about some of the integrations are pretty rough.
Having said that, I see evidence of improvement since my last update. For that reason, I am bumping up our rating to 4.5 stars.
If you want to try it out for yourself, check out the free trial.