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Velocity Merchant Services Review


Velocity Merchant Services Review

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Date Established
Downers Grove, IL
Melissa Johnson

Melissa Johnson

Melissa Johnson has been writing about payment processing and mobile payments since 2014, and has been quoted in articles for Credit Karma and The Next Web, among others. She graduated from The University of Kansas in 2010 with bachelor's degrees in English and journalism.

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    D Lofgren

    Organization Name: Wholesale Shutters & Blind Design

    Velocity Merchant Services (VMS) is an incredibly HORRIBLE COMPANY. They are so dishonest and try to trick people into signing a contract for 3 or 4 years to use their equipment which does not work. It is especially horrible when trying to use the machines if you are traveling and doing installs in various locations. The machines don’t work more than they do work. To make matters worse, shipping bad equipment back does not help, because the equipment comes back after you have been unable to use it for a few weeks while they look at it and it still won’t work the way you need it to in order to keep your business running.Customer service is not great and when we finally had someone try to offer a solution, they never came through shipping us an alternate means of processing transactions even though they had promised to.You are definitely better off processing small business transactions through VENMO or pretty much ANY OTHER Credit card processing company. Harbortouch ( would be a good way to go. My family has a business that has used this company for years and it has always been good and the equipment is incredibly reliable.Please do not get caught like we did. We were stuck in a contract with equipment that did not work and when we finally made it to the end of the 4 years, we paid it off and a bill came in the mail that said we had an early closure fee (even though we had made sure to just wait it out so that we would not get any additional charges). We paid them THOUSANDS of dollars in monthly installments for equipment that worked for 3 months out of those 4 years. It is not right. I do not believe that this company is honest in their business dealings. They used a separation that made it seem like 2 companies…one to handle the equipment and one to handle the lease for the equipment in order to legally try to evade their responsibility when equipment would not work. DO NOT USE VMS!!

    • Organization Name: Wholesale Shutters & Blind Design

    This comment refers to an earlier version of this review and may be outdated.

    William Christian

    Very professional service.

      This comment refers to an earlier version of this review and may be outdated.

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