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Velocity Merchant Services

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Velocity Merchant Services Review

With shady sales practices and a habit of requiring small businesses to lease equipment, we cannot recommend Velocity Merchant Services. Keep on reading to find out more about VMS.

    Frank Kehl
  • UPDATED

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Velocity Merchant Services

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Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
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We've done in-depth research on each and confidently recommend them.

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5 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Kris Ziegler

    Organization Name: C Aire

    They purchased NAPS in July which we have had for years, okay no problem we don’t do a lot of credit card transactions, they are hand punched over the phone and we have a dinosaur machine. Velocity sent me an email stating we cancelled them, I came back and said no we did not. When did we cancel, what year was this because they were going to charge an early termination fee. Which I’ve had NAPS over 4 years, not sure how many years they think a contract is.Today, I see they took out $3,172.25 out of my bank account for “termination fees” on October 5, when I processed a transaction on October 8th. Are you serious? Called them up, the woman I spoke to said she’s sending a message to get my money back to my account.

    1
    • Organization Name: C Aire

    This comment refers to an earlier version of this review and may be outdated.

    Desi Pharis

    Organization Name: Korth Health Products

    I am unbelievably disappointed in the services rendered by VMS from start to finish. I was mislead from the beginning sales call and it has hurt my business tremendously. I am now paying a ridiculous fee to them, AND almost $2000 for a lease on the EBT device they also told me I could not obtain any other way. I spoke to more than one person associated with VMS and First Data when I began questioning their services, who first of all, tried to avoid me for 2 weeks. They all had something different to say while attempting to cover their tracks when they realized they were in fact screwing me over. FYI: THEIR DEVICE DOES NOT, I REPEAT DOES NOT, MAINTAIN/TRACK/MERGE WITH ANY OF YOUR INVENTORY. THE EBT DEVICE AND SERVICE, IS ALSO A FREE, I REPREAT FREE, SERVICE!!!! FREE TO GET AN ID NUMBER THROUGH THE GOVERNMENT, FREE TO ADD TO YOUR CLOVER DEVICE, AND A FREE SERVICE TO RUN EVERY TRANSACTION. Do not, DO NOT, use VMS for EBT services or equipment. DO NOT sign a lease with a First Data. I will have spent over $4000 when I am done with them, for a service that would have cost me ZERO DOLLARS, had they not lied to me from the beginning and then attempted to place band-aids to cover their mistakes.

    1
    • Organization Name: Korth Health Products

    This comment refers to an earlier version of this review and may be outdated.

    Michael Davis

    Organization Name: Mad beauty supply LLC

    I gotta say Norali Cenek you were very helpful and patient with me. You went over and beyond you answer all of my questions, every time I have email you U always got right back to me which that means alot . It shows me that you really do care about me and my business and again thank you so much for all of your help .p.s mad beauty supply LLC.

    • Organization Name: Mad beauty supply LLC

    This comment refers to an earlier version of this review and may be outdated.

    D Lofgren

    Organization Name: Wholesale Shutters & Blind Design

    Velocity Merchant Services (VMS) is an incredibly HORRIBLE COMPANY. They are so dishonest and try to trick people into signing a contract for 3 or 4 years to use their equipment which does not work. It is especially horrible when trying to use the machines if you are traveling and doing installs in various locations. The machines don’t work more than they do work. To make matters worse, shipping bad equipment back does not help, because the equipment comes back after you have been unable to use it for a few weeks while they look at it and it still won’t work the way you need it to in order to keep your business running.Customer service is not great and when we finally had someone try to offer a solution, they never came through shipping us an alternate means of processing transactions even though they had promised to.You are definitely better off processing small business transactions through VENMO or pretty much ANY OTHER Credit card processing company. Harbortouch (https://www.harbortouch.com/elite-pos-system?gclid=CjwKCAjw9qfZBRA5EiwAiq0AbYAwUBRc2ec_NjB5LR0sX3FSl34vk2uhZzZrzd32N5yTZYUEn_F7BRoCauwQAvD_BwE) would be a good way to go. My family has a business that has used this company for years and it has always been good and the equipment is incredibly reliable.Please do not get caught like we did. We were stuck in a contract with equipment that did not work and when we finally made it to the end of the 4 years, we paid it off and a bill came in the mail that said we had an early closure fee (even though we had made sure to just wait it out so that we would not get any additional charges). We paid them THOUSANDS of dollars in monthly installments for equipment that worked for 3 months out of those 4 years. It is not right. I do not believe that this company is honest in their business dealings. They used a separation that made it seem like 2 companies…one to handle the equipment and one to handle the lease for the equipment in order to legally try to evade their responsibility when equipment would not work. DO NOT USE VMS!!

    1
    • Organization Name: Wholesale Shutters & Blind Design

    This comment refers to an earlier version of this review and may be outdated.

    William Christian

    Very professional service.

      This comment refers to an earlier version of this review and may be outdated.

    Comments are closed.

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    Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

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