Volusion Review
Though a solid and easy to use solution for startups and small businesses, this eCommerce platform may not have enough features for larger businesses.
-
Expert Analyst & Reviewer
UPDATED
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Volusion
| Total Rating | 3.5 |
|---|---|
| Pricing | Good |
| Ease Of Use | Good |
| Features | Good |
| Web Design | Good |
| Integrations & Add-Ons | Fair |
| Payment Processing | Fair |
| Customer Service | Good |
| Reviews | Fair |
| Security | Fair |
Pros
- Easy to use
- Free 14-day trial
- Competitive monthly cost
Cons
- Limited features
- Sales caps on plans
- Limited integrations
- Limited payment gateway integrations
Volusion Overview
Volusion is cloud-based eCommerce software that lets sellers quickly build an online store, add products and payment details, and begin selling on their website. Volusion’s VOLT platform is said to be flexible and scalable, using mobile-first indexing to improve organic search rankings and draw more shoppers to your store. Will this full, unbiased Volusion review back up that claim?
Volusion users and those curious about the platform started feeling skittish when the company filed for Chapter 11 bankruptcy protection in the summer of 2020. A year later, in 2021, the company emerged from bankruptcy after restructuring debt, now repositioned, they say, for long-term health and refocused on platform enhancements.
Some things haven’t changed. Volusion’s VOLT’s block-based site designer still is made to be easy to use, allowing even novice site designers to create a professional site using prebuilt themes and blocks. That includes product review displays, integrated blog, announcement bars, and more — and you can don’t see what you like in the block library, you can create your own from scratch. It’s easy to reuse the block across multiple pages and to change colors, fonts, layouts and more across one block or the whole domain.
Keep reading for a full Volusion review that will help you make your mind up about this software company, including whether it’s right for your business. We’ll look at pricing, features, add-ons, customer service, and even some Volusion complaints as well as users’ praise for this all-in-one solution.
Table of Contents
Volusion Pricing
Volusion organizes its pricing tiers according to the volume of sales a business makes on a trailing 12-month basis. When a growing business surpasses the annual sales cap on its selected plan, the user will be bumped up to the next pricing tier. Each step up in pricing includes access to more advanced features and customer support options. Volusion offers four plans, each with clear upfront pricing. (After Volusion’s reemergence from bankruptcy, the Startup plan seems to have gone away.)
Users can choose to pay monthly or save about 10% on their plan by paying for a year in advance. Before you make that decision, take advantage of Volusion’s 14-day free trial, with no credit card required, so you can test out the platform risk-free. Users can change their plan level at any time. Also, for sellers who plan to build multiple stores, there is a 10% discount on each additional store you create with Volusion.
If and when you decide to use Volusion to host your online store, you can choose from these subscriptions, at these rates for monthly billing:
Personal
Volusion’s Personal plan costs $29/month and includes:
- Up to $50K in annual sales
- One staff account
- 100 products
- Unlimited file storage and bandwidth
- Secure checkout
- Free, responsive themes
- Drag and drop tools
- Inventory management
- SEO tools
- Social media integrations
- Coupons and discounts
- Automatic tax calculator
- Manual orders
- Integrated dropshipping
- Online support
Professional
Volusion’s Professional plan costs $79/month and includes everything in the Personal plan, plus:
- Up to $100K in annual sales
- Five users
- 5,000 products
- Ratings and reviews
- Newsletters
- Import/export
- Abandoned cart reports
- Automatic tax calculator
- Phone orders plus CRM
- Online and phone support
Business
Volusion’s Business plan costs $299/month and includes everything in the Startup plan, plus:
- Up to $500K in annual sales
- 15 users
- Unlimited products
- Amazon and eBay integrations
- API access
- Batch order processing
- Deal of the day
- Customer loyalty plan
- Advanced report builder
- Third-party shipping calculated rates
- Third-party gateways
- Priority support
Prime
Volusion’s Prime plan is available at custom pricing based on gross merchandise volume. It includes everything in the Business plan, plus:
- Over $500K in annual sales
- Unlimited staff accounts
- VIP support
No matter which plan you choose, Volusion does not charge any transaction fees on sales.
Cloud-Based Or Locally-Installed
Volusion is a cloud-based solution.
Hardware & Software Requirements
Just keep your computer and internet browser current and maintain a strong internet connection, and you’re ready to use Volusion. Volusion does not support older versions of some web browsers, so it’s recommended that you stay up to date. Specifically, Volusion supports Firefox 13 or newer, Google Chrome, and Safari 3.0 or newer for Mac OS, although certain Easy Editor image uploading functions are not supported in Safari.
Specific Size Of Business
Although Volusion is set up so your website can grow with you, we think it’s best suited for small to medium-sized businesses, including startups. Although Volusion comes with a reasonable feature set, some advanced features are lacking. Plus, the sales caps on plans include a steep jump, from $79/month to $299/month when you top $100K in sales, and if you’re doing more than $500K, you’re looking at custom pricing. So if your sales are hovering in the high five figures, be aware that your website expenses are about to go up.
Ease Of Use
Volusion offers a free 14-day trial to all prospective customers. Although you have to provide contact info, you do not need to pull out your credit card to sign up. As you test the software, you’ll probably find that, in general, the basic features of Volusion are easy to use. It’s a straightforward matter to add a product, set shipping preferences, and make small adjustments to the look and feel of your website.
Source: Volusion
That said, when it comes to locating advanced features, Volusion can be fairly clumsy. The toolbar on the left side of the screen does not expand into nesting subcategories, which means that if you’re looking for a specific feature, you often have to click into multiple pages to find it.
What’s more, Volusion doesn’t offer the same level of functionality as other eCommerce software. In fact, one reason Volusion is easy to use is because it doesn’t have very many features, and that’s one of our biggest Volusion complaints. Take a look below for a few of the features that you can expect from Volusion, as well as a discussion of the software’s limitations.
Volusion Features
A Volusion review of features shows that the software delivers the basics most small businesses need to create their online stores. A closer look shows that Volusion’s VOLT is still missing some more advanced features. Here’s a quick breakdown of the features that are currently available:
- Dashboard: Volusion’s admin panel is simply organized, with categories listed in a toolbar to the left. When you first sign up, the Home page features the steps you need to take to set up your online store. Once you’ve published your site, this page gives you a more general overview of your store.
Source: Volusion
- Products: Manage and update your inventory by uploading CSV files. Showcase your products with multiple photos, videos, and item descriptions. Improve your customers’ browsing experience by choosing the right navigation style as you design your site, and include advanced search tools to help them locate products quickly. Highlight discounts and promotions on your home page using Volusion’s Slideshow feature. Use product category pages and subcategories to customize your site. Set custom pricing for product variants. Use the Related Products feature to display items related to previous purchases and encourage customers to buy. Unfortunately, Volusion’s VOLT does not currently support automatic downloads of digital products.
Source: Volusion
- Multichannel Selling: Link your Volusion store to Facebook, eBay, and Amazon, and manage your Facebook store directly from your Volusion admin panel. You can also link your social accounts to your online store and post to Facebook and Twitter directly from your store admin.
- Sell Internationally: Built-in currency tools support sales across the globe.
- Checkout: Volusion’s standard checkout page is secure and PCI-certified. A tax calculator is included, so you can calculate current rates.
- Inventory Management: Generate custom barcodes for products, making inventory management easier. Track stock with Volusion’s inventory management system, displaying products status, stock reorder levels, low stock alarms, and quantity verification. Create custom codes for vendors to make managing stock easier and more efficient. Tools are included to manage returns.
- Marketing: Customers can leave detailed product reviews, which you can manage from your dashboard. Generate and manage store gift cards. Create discounts with percentages or dollar amounts and set custom start times and durations. Link them to specific products, categories, or your entire store. Create a Deal of the Day so shoppers visit often.
- Dropshipping: Users can install Volusion’s Fulfillment Services App from the Integrations tab on their store’s admin panel. That lets you choose a dropship partner and set up order processing. Choose whether to automate order fulfillment or set it to manual, so you can separate dropship items from those you want to fulfill locally.
- Blog: If you want to add a blog to your Volusion store, you’ll need to link to a third-party site. Volusion does support a Newsletters feature that allows you to keep in contact with customers.
- SEO Tools: Use built-in tools to manage metadata, including descriptions, title tags, and URLs, to keep pages, products, and categories SEO-friendly. Use sitemap indexing to make it easier for search engines to find you. Use Volusion’s editable robots.txt file to prevent search engines from crawling certain pages.
- Reports & Analytics: Gain insight by creating reports, including information on live and abandoned carts. You can also see purchases, RMAs, product and category views, and CRM tickets.
Volusion Web Design
A Volusion review that looks at web design should cover three areas: elegant design templates, usable theme editors, and customization options.
Volusion offers 11 free and 34 paid themes, all of which are professionally designed and mobile responsive themes. This is an improvement from recent years, when a common Volusion complaint was that only 16 themes total were offered. These designs are attractive and image-focused. You can click on any theme to access a demo that gives you a feel for that theme.
Screenshot of Volusion webpage, captured 8/2/2021
Volusion lets you make changes to your design in a few ways. Users with less refined technical skills can use Volusion’s intuitive Easy Editor tool to make changes with no backend coding required. You can even use the Style Editor to choose from several premade color and font combinations within themes. These tools are easy to use, but they don’t offer a high degree of customization. Those who know their way around HTML and CSS can fully customize their store’s design and functionality fully customized.
Integrations & Add-Ons
Volusion currently lists only 37 integration partners offering modules and other third-party software. As with the number of available themes, discussed in web design above, this number is actually an improvement from recent years. Still, it’s a relatively low number compared to other eCommerce solutions, especially those in the same price range as Volusion. And with so few integrations available, it’s valid to question why three of them have to do with domain management.
Fortunately, one of the applications on offer is Zapier. A connection with Zapier allows users to integrate multiple third-party solutions beyond the listed applications. You’ll recognize a number of other big-name integrations, such as Google Analytics, Shippo, Xero, QuickBooks Online, and Pinterest. However, we would like to see Volusion continue to add integrations to its VOLT platform.
There’s also an API available if you’d prefer to have your developers build a new connection.
Volusion Payment Processing
While Volusion offers integrations with a small selection of payment solutions, it’s not an extensive list. This is another area where Volusion complaints can be made.
Currently, Volusion connects with PayPal and Stripe in addition to its own payment solution called Volusion Payments — more on that in a minute. All payment options are available on all pricing plans.
Volusion’s payment solution, Volusion Payments, is not actually its own payment processor. Instead, Volusion Payments is another name for “Volusion Merchant Services,” which connects you with a third-party payment solution. Available payment options are Authorize.Net and Volusion Risk, for high-risk merchants. Through these services, Volusion Payments can offer some merchants discounted payment processing rates. The Volusion website currently lists a 2.15% transaction rate in addition to monthly fees. A free mobile commerce app allows you to accept payment and process orders wherever you’re working.
Volusion Payments is only available to US merchants who are also US citizens.
Customer Service & Technical Support
Support is available 24/7 to users on all Volusion plans. However, support options are fairly basic on lower-level pricing plans, with better support options becoming available on higher-level plans. All users can find a fair amount of self-help resources online. Here’s a rundown of the support options available for Volusion VOLT users:
- Phone: Schedule a phone call with Volusion from your admin panel. This option is not available on the lowest-tier Personal plan.
- Live Chat: Users on the Professional plan and higher can access live chat support on the Volusion website or in your admin panel. Volusion’s live chat support says they respond within a few hours, but I have always gotten responses within a few minutes.
- In-Software Help: Click the “?” icon in your admin panel to access the Help Center and live chat support or schedule a time for a phone call.
- Videos: If you prefer to learn through examples, you can find tutorial videos throughout your admin panel during the setup process. There are also a few videos available on the VOLT resource page, and Volusion offers a larger selection of videos and webinars on YouTube.
- Help Center: Volusion offers two different Help Centers: one for Volusion V2 (aka VOLT) and a separate one for a previous version of the software, Volusion V1. Because of this, it is sometimes difficult to search for a specific question; I often end up in the wrong Help Center. Make sure you check the version number at the top of the Help Center as you search for answers to your questions. One other limitation of the Help Center is that articles are not dated. Almost every article states that it was “updated over a week ago,” which makes it very difficult to ensure that information is up to date.
- Quick Wins: Volusion’s “Quick Wins” are support services offered at flat-rate pricing. With the majority priced between $100-$400, these provide expert help in SEO, ads, design, and the use of specific programs like Facebook Pixel and Google Analytics, among other topics.
- Training: Users on the higher-level payment plans gain access to priority support and training through a dedicated success team and a traffic growth consultant. Users on the Prime plan also get access to Volusion’s Slack account, where they can chat with Volusion higher-ups directly.
- Blog: Volusion maintains an active blog, which covers various topics, such as online selling, site building, and marketing. You can also find industry news and Volusion product updates in the blog.
- Social Media: Volusion is fairly active on Facebook, Twitter, Instagram, Pinterest, and LinkedIn. Although the top results on the company’s YouTube account are fairly recent, the majority seem to be from a year or more ago.
Volusion Reviews
Judging by online Volusion reviews by the software’s users, it’s about in the middle of the road in terms of satisfaction. The 58 users who have review Volusion at G2Crowd rate the software a collective 3.5/5 stars, and over at Capterra, it’s a slightly better result, with 3.8/5 stars from 38 reviewers. Keep reading for some insight into Volusion complaints and compliments from actual users.
Negative Volusion Reviews & Complaints
It was difficult to find reviews from after the company’s bankruptcy-related reorganization, perhaps reflecting improvements or a lack of new users. We’ll keep our eye on review sites and update with any new trends we spot. Here are the most relevant, recent, and recurring complaints from those using Volusion software:
- Too Expensive: Users report feeling nickeled and dimed. Merchants sometimes have to pay extra for services, such as Fraud Score and premium SSL certificates. And some users say that the free templates are too simple, meaning you need to pay for a theme.
- Limited Integrations: Volusion only has a couple of dozen integrations, and that number has not increased over the past few years. It doesn’t seem like developers are interested in building connections with the software, which makes it difficult to add advanced features to the platform.
- Too Simple: Volusion lacks features in a few key areas. There are no tools for creating a blog, although you can integrate a blog from another site, and there are limited marketing features. I’ve also seen several reviews that say Volusion needs stronger reporting and shipping tools.
- A Lot Of Bugs: Users frequently report bugs and glitches. A few comments say Volusion’s updates cause more bugs than they resolve.
- Limited Support Options: Users don’t like the lack of an email support option, and some say the live chat option isn’t a good one. Users on the base plan particularly dislike that phone support is no longer available to them.
Positive Volusion Reviews & Testimonials
While we do find positive reviews of Volusion, there are more negative reviews out there. Here are a few positive features that we see users commenting on frequently:
- Ease Of Use: Users say it’s simple to set up an online store and you can add your products online quickly and easily. Users appreciate how the software is all-inclusive, which takes out many of the technological challenges of running a website.
- Good Customer Support: I’ve seen numerous reviews that praise Volusion’s support team. These positive reviews tend to mention live chat support, specifically.
Security
Volusion works to maintain site security for users and its customers. Volusion is PCI (Payment Card Industry) Level 1 compliant, and an SSL certificate is included with every plan. Volusion uses Google Cloud Platform, which maintains a 99.99% uptime record. Shopper data is sent using military-grade encryption.
Unfortunately, Volusion does not have a perfect record. Volusion experienced a recent security breach in October of 2019. Hackers were able to alter JavaScript code within the Google Cloud Platform to skim credit card information from 6,500+ stores. Since this incident, Volusion has been working to strengthen its security procedures.
That includes encryption algorithms to protect sensitive data. Volusion uses AES-256 and TLS v1.2 encryption. The company takes a defense-in-depth model to cybersecurity, including a web application firewall (WAF) and intrusion prevention system (IPS). Changes to critical files are monitored using a file integrity monitoring (FIM) solution. Penetration testing is performed every six months, and Volusion partners with a bug bounty space to reward white-hat hackers who identify and responsibly disclose vulnerabilities.
Volusion FAQs
Final Verdict
While Volusion has its fans, I can’t recommend it to new users. It’s simply not the best option out there, in any of the categories we studied. Volusion’s limited features and integrations make the software less scalable than I would like it to be. And I’m never a fan of subscription levels that automatically bump you up based on gross sales, because the types of products you sell and their unique profit margin aren’t taken into account. I much prefer plans that allow users to scale up to the next level when they want access to more advanced tools and features.
Of course, there’s nothing specifically wrong with this software. It may not score the highest, but a thorough Volusion review shows some positives as well as some negatives. Although there are better eCommerce solutions available, such as Shopify, with a 14-day free trial of Volusion available, those who are curious about the software have very little to lose from giving it a go.
All in all, I do recommend that you look for a different solution unless you are a small business owner with limited experience in eCommerce looking for an easy entrance to online selling. Even then, we think there are better options for beginners available.
If that sounds like you, go ahead and take Volusion’s trial for a spin. Just click the link below to sign up. Or, if you’re curious to see what else is out there and think something might suit your needs better, check out our picks for the best eCommerce platforms. These options are suitable for small businesses and large alike.
Kate Hoots
Expert Analyst & Reviewer at Merchant Maverick
An expert in business banking, consumer finance, and online payments, Kate Hoots has been writing about small business commerce since 2020. A former journalist for the West Linn Tidings and the Wilsonville Spokesman, Kate boasts wide experience in business leadership and communication. She has a degree in English Literature from Lewis & Clark College.
View Kate Hoots's professional experience on LinkedIn.
Latest posts by Kate Hoots (see all)
- Mercury Review - June 30, 2022
- PEX Review - June 27, 2022
- Expensify Review - June 24, 2022
- Chase VS Wells Fargo Business Banking - June 17, 2022
- Oxygen Business Banking Review - June 16, 2022
We've done in-depth research on each and confidently recommend them.
We've done in-depth research on each and confidently recommend them.
Anyone seriously considering Volusion should be aware that they just filed for bankruptcy https://www.andrewjowett.net/2020/07/27/e-commerce-provider-files-for-bankruptcy-after-hacking-breach/
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Trade Show Displays US
I tried to create an extensive e commerce store with a word press which I understand has more features and plug ins but it ultimately turned out to be a nightmare trying to stack the pages for my website. I had categories which then dropped into sub categories then into another sub category of that before you could land on a product page. I then came across the Volusion platform and finished the entire website within 2 weeks by myself. This made things so much easier for me with updating products, images, information and SEO info. I would highly recommend.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: BAHAMA GOLF PARTS
Volusion credit card processing Bait and Switch. Roger Bautista emailed us the fees Volusion charges and was quoted 2.15%, .30 per transaction, .30 batch fee and $5.66 location fee. When I got my first bill it was about 4.8%. I tried several times to reach Roger but he would not reply. Finally reached a manager who did nothing to help us just said that certain credit cards are billed more than 2.15% based on the customer’s rewards. That was never explained to us so obviously we dropped them.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: MIDWEST AUTOMOTIVE PROTECTION LLC
I went into this not knowing the pros and cons of the V2 platform Im giving it 3 stars because it did not work for my store but if someone had a small store say 50-200 products its super easy to use the support was fair. I dont think I would use the beginner package (dont recall the name) as if you have spent even a small amount of time using the computer you will figure it all out, and if you dont just set up a call and they will walk you thru it. Problems with V2 – Integration is not possible along with google shopping (at least on a large store). I even hired the Volusion advertising team at a cost of 300 up front plus 500 a month plus ad cost and due to the system problems they were unable to run ads for me (they did refund the $). So am I happy? not really I spent 5+ months battling this, I did learn a lot about e-commerce in that time but still out a monthly fee for 5 months with not much to show for it but long hrs at the computer(had to manually put each product on 4500 products). Long story short if you want a simple store with a few hundred products you might check it out if you want a lot of control, options, features, active websites, or run a lot of products may I suggest another platform. I may give them another shot in the future however it will be on the V1 Platform
This comment refers to an earlier version of this review and may be outdated.
We started our e-commerce with Volusion in 2016, not knowing any better until we ended our plan with them in 2019. Their online web site and software builder is not very friendly. It is awful, clunky and doesn’t produce a “what-you-see-is-what-you-get” experience. It really forced me look at better solutions which I did and found that I could build a simple site of my own using Muse and I used the ECWID widget to insert the online store into my page. ECWID is awesome! Within minutes of building an an ECWID store, you can integrate into all the social media platforms and your own web site. It looks professional and is 1/3rd the price of Volusion. I also use BlueHost for the hosting and email service.Why did I move away from Volusion?Late last year, Volusion increased their monthly fee from $75 per month to $299 per month without sending out any notifications. They expected they would handle the dissatisfaction through customer service (online) and these people are not very responsive and not empowered to make any decisions. They pretend to be listening to you only to come back and lie and say there is nothing more “their management” can do. These are really dishonest people and I feel sorry for the customer service people that have to be the front people for the crooked management. They lock you into their service and know you won’t want to leave because of the redesign work it takes to get out. Well, I can show you how to get out and do it simply.My recommendation is this. Don’t work with Volusion. They are not an honest company and their product is bad . Build your own website with Muse (it’s free) and use ECWID to build your store. Copy and paste the ECWID HTML code and voilà! You have a beautiful website that meets your design and a great looking online store.How do you stop using Volusion?1. Contact BlueHost and get a hosting plan for your existing domain name that you own2. Get the hosting server details from BlueHost so you can develop your new website (in stage mode) 3. Download Adobe Muse (it is free) and link it to the hosting details for BlueHost for easy web site download or simply use FTP to download the pages4. Sign up for ECWID and build your online store – it is so easy5. Design your new website in Muse and embed the ECWID HTML code in your product store page6. You’re done! You get a better looking website and webstore versus Volusion and easy integration tools for Google Shopping, Amazon, Facebook, etc. Volusion is planning another $100 per month price hike soon so don’t delay.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Top Rank PC
Had a previous website with them and they continued to bill me after I closed my account. Asked them to cancel them and they did the website; however, the payment processing they didn’t. So I sent an email to them and they said they would. Well decided to go alt one payment for that month then they were supposed to stop the rest. They didn’t so this year on taxes girlfriend notices they were still charging me. Will be migrating all my clients websites over to another eCommerce site and payment gateways.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Lighting the Path
Volusion awarded my nonprofit a free website hosting package. I signed up for their ecommerce processing to handle payments at the standard fee. They then canceled the nonprofit program and told me I had to pay them the standard monthly hosting fee, so I dropped the website hosting. The payment processing contract stated I had a 2 year agreement and they are making me pay for it even though they backed out of our initial hosting agreement and I am not even using it. Do not do business with them. They are dishonest and are ripping off a nonprofit which is trying to help other. Disgraceful.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Fresh Press
don’t use this company Shopify is way better w customer service, this place plain out don’t give a shit. canceled my plan and they continued to charge me and said they would not refund even though we had evidence of the cancelation , I don’t say this as average consumer either we us e-commerce based site to generate pre sale site for clients on the regular ( we are a custom apparel shop) their platform is basic and layouts of the sites are boring , shopify is better in looks and more user friendly if price is a concern then yea f*** it. we gave them a shot on 1 of our pre sales sites that we do – we do roughly about 20 of these a month – DEF not going back
This comment refers to an earlier version of this review and may be outdated.
Organization Name: N'Vision Entertainment
I have been a Volusion client for 3 years. Though their pricing was high for industry standards I continued to use them since my ecommerce site was set up and going. However, I am leaving them and would never consider them nor recommend them to anyone. I waited on hold for 45 minutes only to find out that my account was on hold for the unbelievable amount due Volusion of $.08. Yes, $.08. I talked with customer service, merchant services and accounting and until I sent the $.08 to them by cashier’s check, my account would remain on hold. How stupid and one more Volusion client is gone for good.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi William,
Per your discussion with our Merchant Services team that day, the balance was waived and we reactivated your account per your request. We apologize for the longer-than-usual wait times to speak with someone regarding your issue, but we are happy to see that everything was resolved same day.
Thanks,
The Volusion Team
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Nicotine Nirvana
When I started with Volusion 8 years ago they were pretty good, reasonably priced, easy to reach & helpful. They have gone down rapidly in the last two years & today I found out that they had changed my plan from PRO 75 at $80/mo to Business at $205/mo with absolutely no notification or authorization. After 90 minutes on hold for billing I think they got it corrected but I won’t know until the refund posts & they bill me for next month. The backend is extremely slow, the prices are now higher than others & their customer service is absolutely horrible. If you’re setting up a new site I would definitely look elsewhere & in spite of the logistical nightmare of moving to a new platform sooner or later we are going to have to do it.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi Cliff,
We apologize for the longer-than-usual wait times for our billing department during that time. However, it looks like you were able to speak with someone from our billing department that same day. We were able to downgrade your plan and refund the difference for you. We understand the frustration that this may have caused, but we are happy to see that the issue was resolved in a timely matter. Every customer is hugely important to us and we want to ensure each merchant has a positive experience. Thank you for your continued service!
– The Volusion Team
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Marjorie''s Beef Jerkt
They took unauthorized transactions from my account. I will never ever trust them again for business. If you are a victim call your bank immediately and make a complaint
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi Michelle,
We would really like to speak with you regarding this issue and learn more information to fully understand what happened. We never take transactions out of our merchants’ accounts without notifying them first. We would love to reach out to you to discuss this issue. Would you mind providing a with your store ID number so we could look into this for you?
Thanks,
The Volusion Team
This comment refers to an earlier version of this review and may be outdated.
Terrible company. Would not recommend to anyone. Their platform is super glitchy and they will change the pricing on you without telling you. Customer service is basically non-existant. I asked to talk with someone in billing, I was told no one would answer me today and maybe tomorrow. I am so frusterated and will be looking at other options. Ive been with them for 10 years too long.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi Jason,
First, we want to thank you for 10 years of your service and your feedback. We really do care about every customer, which is why we are reaching out to you. We apologize that you felt like you needed to go through public channels to get a response from us.
We wanted to talk through the reasons behind the price change. For many of our customers, bandwidth, overages, and purchasing a SSL annually are an issue. Our new plans include all of these things, and were put together in an effort to make the lives of our customers easier.
In early September, we emailed over information about the pricing change and explained the plan updates that were to take place. In this email we also gave you access to choose your new plan.
We would be happy to speak with you more to see how we can help. Would you mind giving us a little more information about your store so we could reach out to you directly?
Thank you,
The Volusion Team
This comment refers to an earlier version of this review and may be outdated.