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Volusion Review

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Date Established
1999
Location
Austin, TX
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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110 Comments

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    Bob Turner

    Anyone seriously considering Volusion should be aware that they just filed for bankruptcy https://www.andrewjowett.net/2020/07/27/e-commerce-provider-files-for-bankruptcy-after-hacking-breach/

      This comment refers to an earlier version of this review and may be outdated.

      Ryan Szzczygiel

      Organization Name: Trade Show Displays US

      I tried to create an extensive e commerce store with a word press which I understand has more features and plug ins but it ultimately turned out to be a nightmare trying to stack the pages for my website. I had categories which then dropped into sub categories then into another sub category of that before you could land on a product page. I then came across the Volusion platform and finished the entire website within 2 weeks by myself. This made things so much easier for me with updating products, images, information and SEO info. I would highly recommend.

      5
      • Organization Name: Trade Show Displays US

      This comment refers to an earlier version of this review and may be outdated.

      J J

      Organization Name: BAHAMA GOLF PARTS

      Volusion credit card processing Bait and Switch. Roger Bautista emailed us the fees Volusion charges and was quoted 2.15%, .30 per transaction, .30 batch fee and $5.66 location fee. When I got my first bill it was about 4.8%. I tried several times to reach Roger but he would not reply. Finally reached a manager who did nothing to help us just said that certain credit cards are billed more than 2.15% based on the customer’s rewards. That was never explained to us so obviously we dropped them.

      1
      • Organization Name: BAHAMA GOLF PARTS

      This comment refers to an earlier version of this review and may be outdated.

      JOHN BROWN

      Organization Name: MIDWEST AUTOMOTIVE PROTECTION LLC

      I went into this not knowing the pros and cons of the V2 platform Im giving it 3 stars because it did not work for my store but if someone had a small store say 50-200 products its super easy to use the support was fair. I dont think I would use the beginner package (dont recall the name) as if you have spent even a small amount of time using the computer you will figure it all out, and if you dont just set up a call and they will walk you thru it. Problems with V2 – Integration is not possible along with google shopping (at least on a large store). I even hired the Volusion advertising team at a cost of 300 up front plus 500 a month plus ad cost and due to the system problems they were unable to run ads for me (they did refund the $). So am I happy? not really I spent 5+ months battling this, I did learn a lot about e-commerce in that time but still out a monthly fee for 5 months with not much to show for it but long hrs at the computer(had to manually put each product on 4500 products). Long story short if you want a simple store with a few hundred products you might check it out if you want a lot of control, options, features, active websites, or run a lot of products may I suggest another platform. I may give them another shot in the future however it will be on the V1 Platform

      3
      • Organization Name: MIDWEST AUTOMOTIVE PROTECTION LLC

      This comment refers to an earlier version of this review and may be outdated.

      Andrew

      We started our e-commerce with Volusion in 2016, not knowing any better until we ended our plan with them in 2019. Their online web site and software builder is not very friendly. It is awful, clunky and doesn’t produce a “what-you-see-is-what-you-get” experience. It really forced me look at better solutions which I did and found that I could build a simple site of my own using Muse and I used the ECWID widget to insert the online store into my page. ECWID is awesome! Within minutes of building an an ECWID store, you can integrate into all the social media platforms and your own web site. It looks professional and is 1/3rd the price of Volusion. I also use BlueHost for the hosting and email service.Why did I move away from Volusion?Late last year, Volusion increased their monthly fee from $75 per month to $299 per month without sending out any notifications. They expected they would handle the dissatisfaction through customer service (online) and these people are not very responsive and not empowered to make any decisions. They pretend to be listening to you only to come back and lie and say there is nothing more “their management” can do. These are really dishonest people and I feel sorry for the customer service people that have to be the front people for the crooked management. They lock you into their service and know you won’t want to leave because of the redesign work it takes to get out. Well, I can show you how to get out and do it simply.My recommendation is this. Don’t work with Volusion. They are not an honest company and their product is bad . Build your own website with Muse (it’s free) and use ECWID to build your store. Copy and paste the ECWID HTML code and voilΓ ! You have a beautiful website that meets your design and a great looking online store.How do you stop using Volusion?1. Contact BlueHost and get a hosting plan for your existing domain name that you own2. Get the hosting server details from BlueHost so you can develop your new website (in stage mode) 3. Download Adobe Muse (it is free) and link it to the hosting details for BlueHost for easy web site download or simply use FTP to download the pages4. Sign up for ECWID and build your online store – it is so easy5. Design your new website in Muse and embed the ECWID HTML code in your product store page6. You’re done! You get a better looking website and webstore versus Volusion and easy integration tools for Google Shopping, Amazon, Facebook, etc. Volusion is planning another $100 per month price hike soon so don’t delay.

      1

        This comment refers to an earlier version of this review and may be outdated.

        Alan Wolff

        Organization Name: Top Rank PC

        Had a previous website with them and they continued to bill me after I closed my account. Asked them to cancel them and they did the website; however, the payment processing they didn’t. So I sent an email to them and they said they would. Well decided to go alt one payment for that month then they were supposed to stop the rest. They didn’t so this year on taxes girlfriend notices they were still charging me. Will be migrating all my clients websites over to another eCommerce site and payment gateways.

        1
        • Organization Name: Top Rank PC

        This comment refers to an earlier version of this review and may be outdated.

        Dawn Malcolm

        Organization Name: Lighting the Path

        Volusion awarded my nonprofit a free website hosting package. I signed up for their ecommerce processing to handle payments at the standard fee. They then canceled the nonprofit program and told me I had to pay them the standard monthly hosting fee, so I dropped the website hosting. The payment processing contract stated I had a 2 year agreement and they are making me pay for it even though they backed out of our initial hosting agreement and I am not even using it. Do not do business with them. They are dishonest and are ripping off a nonprofit which is trying to help other. Disgraceful.

        1
        • Organization Name: Lighting the Path

        This comment refers to an earlier version of this review and may be outdated.

        michael Arsenault

        Organization Name: Fresh Press

        don’t use this company Shopify is way better w customer service, this place plain out don’t give a shit. canceled my plan and they continued to charge me and said they would not refund even though we had evidence of the cancelation , I don’t say this as average consumer either we us e-commerce based site to generate pre sale site for clients on the regular ( we are a custom apparel shop) their platform is basic and layouts of the sites are boring , shopify is better in looks and more user friendly if price is a concern then yea f*** it. we gave them a shot on 1 of our pre sales sites that we do – we do roughly about 20 of these a month – DEF not going back

        1
        • Organization Name: Fresh Press

        This comment refers to an earlier version of this review and may be outdated.

        William W Traylor

        Organization Name: N'Vision Entertainment

        I have been a Volusion client for 3 years. Though their pricing was high for industry standards I continued to use them since my ecommerce site was set up and going. However, I am leaving them and would never consider them nor recommend them to anyone. I waited on hold for 45 minutes only to find out that my account was on hold for the unbelievable amount due Volusion of $.08. Yes, $.08. I talked with customer service, merchant services and accounting and until I sent the $.08 to them by cashier’s check, my account would remain on hold. How stupid and one more Volusion client is gone for good.

        1
        • Organization Name: N'Vision Entertainment

        This comment refers to an earlier version of this review and may be outdated.

        Volusion

        Organization Name: Volusion

        Hi William,

        Per your discussion with our Merchant Services team that day, the balance was waived and we reactivated your account per your request. We apologize for the longer-than-usual wait times to speak with someone regarding your issue, but we are happy to see that everything was resolved same day.

        Thanks,

        The Volusion Team

        • Organization Name: Volusion

        This comment refers to an earlier version of this review and may be outdated.

        Cliff Loeb

        Organization Name: Nicotine Nirvana

        When I started with Volusion 8 years ago they were pretty good, reasonably priced, easy to reach & helpful. They have gone down rapidly in the last two years & today I found out that they had changed my plan from PRO 75 at $80/mo to Business at $205/mo with absolutely no notification or authorization. After 90 minutes on hold for billing I think they got it corrected but I won’t know until the refund posts & they bill me for next month. The backend is extremely slow, the prices are now higher than others & their customer service is absolutely horrible. If you’re setting up a new site I would definitely look elsewhere & in spite of the logistical nightmare of moving to a new platform sooner or later we are going to have to do it.

        1
        • Organization Name: Nicotine Nirvana

        This comment refers to an earlier version of this review and may be outdated.

        Volusion

        Organization Name: Volusion

        Hi Cliff,

        We apologize for the longer-than-usual wait times for our billing department during that time. However, it looks like you were able to speak with someone from our billing department that same day. We were able to downgrade your plan and refund the difference for you. We understand the frustration that this may have caused, but we are happy to see that the issue was resolved in a timely matter. Every customer is hugely important to us and we want to ensure each merchant has a positive experience. Thank you for your continued service!

        – The Volusion Team

        • Organization Name: Volusion

        This comment refers to an earlier version of this review and may be outdated.

        Michelle Timberlake

        Organization Name: Marjorie''s Beef Jerkt

        They took unauthorized transactions from my account. I will never ever trust them again for business. If you are a victim call your bank immediately and make a complaint

        • Organization Name: Marjorie''s Beef Jerkt

        This comment refers to an earlier version of this review and may be outdated.

        Volusion

        Organization Name: Volusion

        Hi Michelle,

        We would really like to speak with you regarding this issue and learn more information to fully understand what happened. We never take transactions out of our merchants’ accounts without notifying them first. We would love to reach out to you to discuss this issue. Would you mind providing a with your store ID number so we could look into this for you?

        Thanks,

        The Volusion Team

        • Organization Name: Volusion

        This comment refers to an earlier version of this review and may be outdated.

        Jason

        Terrible company. Would not recommend to anyone. Their platform is super glitchy and they will change the pricing on you without telling you. Customer service is basically non-existant. I asked to talk with someone in billing, I was told no one would answer me today and maybe tomorrow. I am so frusterated and will be looking at other options. Ive been with them for 10 years too long.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Volusion

          Organization Name: Volusion

          Hi Jason,

          First, we want to thank you for 10 years of your service and your feedback. We really do care about every customer, which is why we are reaching out to you. We apologize that you felt like you needed to go through public channels to get a response from us.

          We wanted to talk through the reasons behind the price change. For many of our customers, bandwidth, overages, and purchasing a SSL annually are an issue. Our new plans include all of these things, and were put together in an effort to make the lives of our customers easier.

          In early September, we emailed over information about the pricing change and explained the plan updates that were to take place. In this email we also gave you access to choose your new plan.

          We would be happy to speak with you more to see how we can help. Would you mind giving us a little more information about your store so we could reach out to you directly?

          Thank you,

          The Volusion Team

          • Organization Name: Volusion

          This comment refers to an earlier version of this review and may be outdated.

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