Volusion Review
Solid and easy to use for startups and small businesses, Volusion's eCommerce platform may not have enough features for larger businesses.
Volusion

Total Rating | 3.0 |
---|---|
Pricing | Fair |
Features | Good |
Customer Service | Good |
Integrations & Add-Ons | Fair |
Reviews | Fair |
Volusion At A Glance
- Easy-to-use eCommerce platform
- Free 14-day trial, no credit card required
- Sales caps on plans and automatic upgrades
Pros
- Easy to use
- Free 14-day trial
- Competitive monthly cost
Cons
- Limited features
- Sales caps on plans with automatic plan upgrades
- Transaction fees for most payment gateways
Table of Contents
- What Is Volusion?
- Volusion Pricing
- Volusion Features
- Volusion Themes
- Types Of Payment Accepted With Volusion
- Selling On Multiple Sales Channels With Volusion
- Does Volusion Offer Buy Buttons?
- Selling Internationally
- Volusion Marketing Features
- Volusion Product Limits
- Inventory Management With Volusion
- Volusion Shipping Tools
- Volusion SEO Tools
- Blogging
- Volusion Discounts & Coupons
- Developer Tools
- Is Volusion Easy To Use?
- Customer Service & Support
- Volusion Integrations & Add-Ons
- Volusion Reviews
- Final Verdict Of Volusion
- Volusion FAQs
What Is Volusion?
Volusion is cloud-based eCommerce software that relies on a platform called VOLT, a flexible block-based system that allows even novice users to build a functioning store by accessing pre-built themes and customizing content blocks. Is Volusion the right eCommerce solution for you? This Volusion review will help you decide.
Before we dig into Volusion’s features, customer service, user reviews, and more, let’s look at an important piece of Volusion history. While Volusion has been around since 1999, the company filed for Chapter 11 bankruptcy protection in 2020, spent a year restructuring debt, and emerged from bankruptcy in 2021 newly positioned, the company said, for long-term health and focused on platform enhancements.
Should this recent history make you leery of using Volusion for your online store? Keep reading our full Volusion review for all the information you need to make up your mind about this software company.
Volusion Pricing
Volusion Plans | Price | When To Use |
---|---|---|
Personal | $35/month ($31.50/month if billed annually) | If you have up to $50K in annual sales and want to list up to 100 products |
Professional | $79/month ($71/month if billed annually) | If you have up to $100K in annual sales and want to list up to 5,000 products |
Business | $299/month ($269.10/month if billed annually) | If you have up to $400K in annual sales and want to list unlimited products |
Prime | Custom pricing | If you want unlimited sales, staff accounts, and products and want VIP support |
Although Volusion pricing is competitive, the four service tiers available rely on a model we dislike. Volusion’s subscription levels include caps on a user’s sales volume on a trailing 12-month basis. If your business surpasses the cap on your plan, you’ll be bumped automatically to the next, more expensive tier. (It’s noteworthy that if your business’s sales drop below your current cap, you’ll need to contact Volusion and ask to change plans; it won’t happen automatically.)
Each step-up in pricing does unlock access to more advanced features. And users who pay for an annual subscription will save about 10% off their plan’s cost. A 10% discount is also offered to users who build additional stores with Volusion. You can test Volusion before you lock into a plan by taking advantage of Volusion’s 14-day free trial, with no credit card required. You can cancel at any time, but refunds are not provided.
If you decide to use Volusion to build your online store, you can choose from these subscriptions:
Personal
Volusion’s Personal plan costs $35/month ($31.50/month if paid annually)and includes:
- Up to $50K in annual sales
- One staff account
- 100 products
- Unlimited file storage and bandwidth
- Web hosting with unlimited bandwidth
- Custom domain, SSL certificate, and PCI compliance
- Secure checkout
- Free, responsive themes
- Drag and drop tools
- Inventory management
- SEO tools
- Social media integrations
- Coupons and discounts
- Support via live chat and email
Professional
Volusion’s Professional plan costs $79/month ($71/month if paid annually) and includes everything in the Personal plan, plus these additional features:
- Up to $100K in annual sales
- Five users
- 5,000 products
- Ratings and reviews
- Newsletters
- Import/export
- Abandoned cart reports
- Support via live chat and email
Business
Volusion’s Business plan costs $299/month ($269.10/month if paid annually) and includes everything in the Startup plan, plus these additional features:
- Up to $400K in annual sales
- 15 users
- Unlimited products
- Amazon and eBay integrations
- API access
- Batch order processing
- Customer loyalty plan
- Advanced report builder
- Third-party shipping calculated rates
- Third-party gateways
- Support via live chat, email, and phone
Prime
Volusion’s Prime plan is available at custom pricing based on gross merchandise volume. It includes everything in the Business plan, plus these additional features:
- Unlimited sales
- Unlimited staff accounts
- VIP support
- Client Success Manager to help you strategize
- Discounts on additional Volusion services
- Premiere access to new features
Volusion Features
Volusion features include the basics most small businesses need to create functional online stores. However, many users may find that the software is missing some important advanced features.
Volusion Features | Availability |
---|---|
Retail Equipment Available | |
International Sales | |
Currency Conversion | |
Shoppable Social Posts | |
Gift Cards | |
Customer Loyalty | |
Marketing Tools | |
Hosted Platform | |
Reports | |
Staff Accounts | |
Buy Buttons | |
Multi-Platform Integrations | |
Shipping Tools | |
Shipping Discounts | |
Free Themes | |
Unlimited Products |
Here’s a quick breakdown of the features that are currently available:
Volusion Themes
When we evaluate web design, we look for three things: elegant design templates, usable theme editors, and customization options. Volusion scores highly on the first two but falls a little short on customization.
For starters, Volusion offers 11 themes for free and 34 themes for $180 each. These themes are professionally designed, mobile responsive, attractive, and image-focused. You can click on any theme to access a demo that gives you a feel for it.

Screenshot of Volusion webpage, captured 8/2/2021
Volusion lets you make changes to your design in a few ways. Users with little technical skill can use Volusion’s intuitive Easy Editor tool to make changes with no backend coding required. You can even use the Style Editor to choose from several premade color and font combinations within themes. These tools are easy to use, but they don’t offer a high degree of customization. Those who know their way around HTML and CSS can fully customize their store’s design and functionality.
Types Of Payment Accepted With Volusion
Volusion accepts payments out of the box through its in-house Volusion Payments Powered by Stripe. If you set up your store to use this as your payment gateway, you’ll pay no added transaction fees. If you use an alternative payment gateway, you can expect transaction fees of up of 1.25% on the Personal plan, 0.65% on the Professional plan, 0.35% on the Business plan, and custom percentages on Prime plans.
Additional payment providers are Authorize.net, NMI (including Fort Point Payments), and PayPal. If you choose PayPay, you’ll unlock multiple payment methods, including buy now, pay later options. That’s not a lot of choices as far as payments go, and we’d like to see Volusion add many more payment options.
Volusion’s own payment provider, Volusion Payments, supports payments from local and international customers in 135+ currencies. Wallet payments and buy now, pay later options are said to be “coming soon.”
Selling On Multiple Sales Channels With Volusion
Link your Volusion store to Facebook, eBay, and Amazon, and manage your Facebook store directly from your Volusion admin panel. You can also link your social accounts to your online store and post to Facebook and Twitter directly from your store admin.
Does Volusion Offer Buy Buttons?
Volusion does not appear to offer an option for using buy buttons at this time.
Selling Internationally
If you add international checkout to your store, you’ll be able to fulfill international orders through your Volusion store. Built-in currency tools support sales across the globe.
Volusion Marketing Features
Customers can leave detailed product reviews, which you can manage from your dashboard. You can generate and manage store gift cards, or create discounts with percentages or dollar amounts and set custom start times and durations. Link them to specific products, categories, or your entire store. Or create a Deal of the Day to encourage shoppers to visit often.
Volusion also offers in-house marketing services, with experts available to help with PPC, SEO, shopping feeds, social media, and more.
Volusion Product Limits
Volusion’s two lower subscription levels come with product limits. On the Personal plan, you can list just 100 products. Upgrade to a Professional plan, and you can list up to 5,000. On the Business and Prime plans, users are allowed unlimited products. Keep in mind that sales are capped on each plan, too (except Prime).
Volusion also allows you to showcase your products with multiple photos, videos, and item descriptions. Use product category pages and subcategories to customize your site. Set custom pricing for product variants. Use the Related Products feature to display items related to previous purchases and encourage customers to buy.
Inventory Management With Volusion
Volusion allows users to generate custom barcodes for products, making inventory management easier. You can use Volusion’s inventory management system to track stock, displaying product status, stock reorder levels, low stock alarms, and quantity verification. You can also create custom codes for vendors to make managing stock easier and more efficient. Tools are included to manage returns and purchase orders. You can set product variant pricing and display related products. Volusion also supports subscription-based selling.
Volusion Shipping Tools
Volusion’s standard checkout page is secure and PCI-certified. A tax calculator is included so that you can calculate current rates. Volusion lets you specify shipping types, require a signature, provide flat-rate options, and set overall shipping rates. You can also set up warehouse locations, assign products to warehouses, and calculate shipping rates.
If you want to sell by dropshipping, you can install Volusion’s Fulfillment Services app from the Integrations tab on their store’s admin panel. That lets you choose a dropship partner and set up order processing. Choose whether to automate order fulfillment or set it to manual, so you can separate dropship items from those you want to fulfill locally.
Volusion SEO Tools
Volusion’s VOLT software uses mobile-first indexing to improve organic search rankings and draw more shoppers to your store. Built-in SEO tools let you manage all your metadata in one place to keep all your pages SEO friendly. However, you can use Volusion’s editable robots.txt file to prevent search engines from crawling certain pages, if that fits with your SEO strategy.
Blogging
You won’t find a full blogging feature with Volusion, but you can use the native Newsletter tool to share your thoughts and stay in touch with customers.
Volusion Discounts & Coupons
You can create discounts with a custom start time, duration, and value. You can also create coupon codes to send to customers. Highlight discounts and promotions on your home page using Volusion’s Slideshow feature.
Developer Tools
Volusion allows developers to create their own custom XML exports to extend Volusion’s functionality and build integrations with third-party software and services. Users on the Business plan and above gain API access.
Is Volusion Easy To Use?
Volusion’s VOLT block-based site designer is made to be easy to use, allowing even novice site designers to create a professional site using prebuilt themes and blocks. That includes product review displays, announcement bars, and more — and if you don’t see what you like in the block library, you can create your own from scratch. It’s easy to reuse the block across multiple pages and to change colors, fonts, layouts and more across one block or the whole domain.
We found Volusion’s admin panel to be well organized, with categories listed in a toolbar to the left. When you first sign up, the Home page features the steps you need to take to set up your online store. Once you’ve published your site, this page gives you a more general overview of your store.

Source: Volusion
Volusion offers a generous 14-day free trial to all prospective customers. Although you have to provide contact info, you do not need to pull out your credit card to sign up. As you test the software, you’ll probably find that, in general, the basic features of Volusion are easy to use. It’s a straightforward matter to add a product, set shipping preferences, and make small adjustments to the look and feel of your website.

Source: Volusion
That said, when it comes to locating advanced features, Volusion can be fairly clumsy. The toolbar on the left side of the screen does not expand into nesting subcategories, which means that if you’re looking for a specific feature, you often have to click into multiple pages to find it. What’s more, we found Volusion doesn’t offer the highest level of eCommerce functionality. In fact, one reason Volusion is easy to use is because it doesn’t have very many features, and that’s one of our biggest Volusion complaints.
Customer Service & Support
Volusion Support | Availability |
---|---|
Phone Support | On Business & Prime plans only |
Email Support | |
Support Tickets | |
Live Chat | |
Dedicated Support Representative | Only on Prime plan |
Knowledge Base or Help Center | |
Videos & Tutorials | |
Company Blog | |
Social Media |
Support is available 24/7 to users on all Volusion plans. However, support options are fairly basic on lower-level pricing plans, with better support options becoming available on higher-level plans. All users can find a fair amount of self-help resources online. Here’s a rundown of the support options available for Volusion users:
- Phone: Subscribers on the Business and Prime plans can schedule a phone call with Volusion from your admin panel.
- Live Chat: Users on all plans can access live chat support on the Volusion website or in their admin panel.
- In-Software Help: Click the “?” icon in your admin panel to access the Help Center and live chat support or schedule a time for a phone call.
- Videos: You can find tutorial videos throughout your admin panel during the setup process. Volusion offers a larger selection of videos and webinars on YouTube.
- Help Center: The Volusion Help Center offers information about accepting payments, processing orders, logging in and resetting passwords, and designing your storefront.
- Quick Wins: Volusion’s “Quick Wins” are support services offered at flat-rate pricing. With prices between $25-$450, these provide expert help in SEO, ads, design, and the use of specific programs like Facebook Pixel and Google Analytics, among other topics.
- Blog: Volusion maintains an active blog that covers various topics, such as online selling, site building, and marketing. You can also find industry news and Volusion product updates in the blog.
- Social Media: Volusion is fairly active on Facebook, Twitter, Instagram, Pinterest, and LinkedIn as well as YouTube.
Volusion Integrations & Add-Ons
Volusion currently lists only 80 integration partners offering modules and other third-party software. This number is actually an improvement from recent years. Still, it’s a relatively low number compared to other eCommerce solutions, especially those in the same price range as Volusion.
Fortunately, one of the applications on offer is Zapier. A connection with Zapier allows users to integrate multiple third-party solutions beyond the listed applications. You’ll recognize a number of other big-name integrations, such as Google Analytics and Google Customer Reviews, Shipstation and ShippingEasy, Xero and QuickBooks Online. Still, we would like to see Volusion continue to add integrations to its VOLT platform.
Volusion Reviews
Despite its time in bankruptcy, Volusion is accredited by the Better Business Bureau and maintains an A+ rating. Looking at some popular software review sites, it seems that users rate Volusion fairly well but not highly. For example, at Trustradius, Volusion scores 5.4 out of 10, with 34 reviews. At Capterra, Volusion rates 3.8 out of 5 stars, with 46 reviews. However, at Trust Pilot, Volusion has just 1.9 out of 5 stars, with 375 reviews.
Let’s take a deeper look at some of the most common Volusion complaints and compliments.
Negative Volusion Reviews & Complaints
Here are the most relevant, recent, and recurring complaints from those using Volusion software:
- Too Expensive: Compared to similarly priced eCommerce competitors, Volusion has some extra costs, and users report feeling nickeled and dimed. Volusion is one of only a handful of platforms still charging transaction fees. And I’m just baffled by the poor optics of Volusion’s $1.83 monthly PCI-compliance fee. I’ve simply never seen this included as a separate cost passed on to users.
- Limited Features And Integrations: Volusion doesn’t offer many integrations, and that number has not increased significantly over the past few years. It doesn’t seem like developers are interested in building connections with the software, which makes it difficult to add advanced features to the platform.
- Too Simple: Volusion lacks features in a few key areas. There are no tools for creating a blog, although you can integrate a blog from another site, and there are limited marketing features. I’ve also seen several reviews that say Volusion needs stronger reporting tools.
- A Lot Of Bugs: Users frequently report bugs and glitches. A few comments say Volusion’s updates cause more problems than they solve.
- Limited Support Options: Users don’t like the lack of an email support option, and some say the live chat option isn’t a good one. Users on the base plan particularly dislike that phone support is no longer available to them.
Positive Volusion Reviews & Testimonials
While we do find positive reviews of Volusion, there can be few and far between. Here are a few positive features that we see users commenting on frequently:
- Ease Of Use: Users say it’s simple to set up an online store and you can add your products online quickly and easily. Users appreciate how the software is all-inclusive, which takes out many of the technological challenges of running a website.
- Good Customer Support: I’ve seen numerous reviews that praise Volusion’s support team. These positive reviews tend to mention live chat support, specifically, saying the chat option essentially functions as a support ticket, with no waiting in line and fast responses that you get in real-time and not to your inbox.
- Just-Enough Functionality: Even while acknowledging that Volusion doesn’t offer all the advanced features one could want, some users say it’s a “just right” solution for small businesses needing a few more tools than some free or low-cost platforms offer but able to get by without all the bells and whistles.
Final Verdict Of Volusion
Volusion Review Summary | |
---|---|
Pricing | $35-$299/month |
Choose If You Need |
|
While Volusion has its fans, I can’t recommend it to new users. It’s simply not the best option out there, in any of the categories we studied. Volusion’s limited features and integrations make the software less scalable than I would like it to be. And I’m never a fan of subscription levels that automatically bump you up based on gross sales because the types of products you sell and their unique profit margin aren’t taken into account. I much prefer plans that allow users to scale up to the next level when they want access to more advanced tools and features.
Although we also dislike transaction fees as a penalty for using one’s choice of payment processor, we don’t see any common complaints about Volusion Payments. In fact, we don’t see much that stands out as specifically wrong with this software; it has its fans and you may be one! Volusion may not score the highest, but a full Volusion review does show some positives as well as some negatives. Although we feel there are better eCommerce solutions available, with a 14-day free trial of Volusion available, if you are curious about the software you have very little to lose from giving it a go.
On the other hand, if you’re ready to expand your search for a different solution, we have some suggestions! Anyone can start with our list of the best eCommerce platforms, where you’re certain to find some good options for your particular needs. If you’re a price-conscious shopper, check out the options listed in our picks for the best free eCommerce platforms to find your perfect eCommerce match.
Volusion FAQs
Featured Free eCommerce Plan 🔥
Square Online ![]() |
---|
Get a free website builder, online ordering, gift cards, in-store pick-up options, and dozens of other features for eCommerce and hybrid businesses. Free options available. Learn more from Square.
Featured Free eCommerce Plan 🔥
Square Online ![]() |
---|
Get a free website builder, online ordering, gift cards, in-store pick-up options, and dozens of other features for eCommerce and hybrid businesses. Free options available. Learn more from Square.
Anyone seriously considering Volusion should be aware that they just filed for bankruptcy https://www.andrewjowett.net/2020/07/27/e-commerce-provider-files-for-bankruptcy-after-hacking-breach/
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Trade Show Displays US
I tried to create an extensive e commerce store with a word press which I understand has more features and plug ins but it ultimately turned out to be a nightmare trying to stack the pages for my website. I had categories which then dropped into sub categories then into another sub category of that before you could land on a product page. I then came across the Volusion platform and finished the entire website within 2 weeks by myself. This made things so much easier for me with updating products, images, information and SEO info. I would highly recommend.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: BAHAMA GOLF PARTS
Volusion credit card processing Bait and Switch. Roger Bautista emailed us the fees Volusion charges and was quoted 2.15%, .30 per transaction, .30 batch fee and $5.66 location fee. When I got my first bill it was about 4.8%. I tried several times to reach Roger but he would not reply. Finally reached a manager who did nothing to help us just said that certain credit cards are billed more than 2.15% based on the customer’s rewards. That was never explained to us so obviously we dropped them.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: MIDWEST AUTOMOTIVE PROTECTION LLC
I went into this not knowing the pros and cons of the V2 platform Im giving it 3 stars because it did not work for my store but if someone had a small store say 50-200 products its super easy to use the support was fair. I dont think I would use the beginner package (dont recall the name) as if you have spent even a small amount of time using the computer you will figure it all out, and if you dont just set up a call and they will walk you thru it. Problems with V2 – Integration is not possible along with google shopping (at least on a large store). I even hired the Volusion advertising team at a cost of 300 up front plus 500 a month plus ad cost and due to the system problems they were unable to run ads for me (they did refund the $). So am I happy? not really I spent 5+ months battling this, I did learn a lot about e-commerce in that time but still out a monthly fee for 5 months with not much to show for it but long hrs at the computer(had to manually put each product on 4500 products). Long story short if you want a simple store with a few hundred products you might check it out if you want a lot of control, options, features, active websites, or run a lot of products may I suggest another platform. I may give them another shot in the future however it will be on the V1 Platform
This comment refers to an earlier version of this review and may be outdated.
We started our e-commerce with Volusion in 2016, not knowing any better until we ended our plan with them in 2019. Their online web site and software builder is not very friendly. It is awful, clunky and doesn’t produce a “what-you-see-is-what-you-get” experience. It really forced me look at better solutions which I did and found that I could build a simple site of my own using Muse and I used the ECWID widget to insert the online store into my page. ECWID is awesome! Within minutes of building an an ECWID store, you can integrate into all the social media platforms and your own web site. It looks professional and is 1/3rd the price of Volusion. I also use BlueHost for the hosting and email service.Why did I move away from Volusion?Late last year, Volusion increased their monthly fee from $75 per month to $299 per month without sending out any notifications. They expected they would handle the dissatisfaction through customer service (online) and these people are not very responsive and not empowered to make any decisions. They pretend to be listening to you only to come back and lie and say there is nothing more “their management” can do. These are really dishonest people and I feel sorry for the customer service people that have to be the front people for the crooked management. They lock you into their service and know you won’t want to leave because of the redesign work it takes to get out. Well, I can show you how to get out and do it simply.My recommendation is this. Don’t work with Volusion. They are not an honest company and their product is bad . Build your own website with Muse (it’s free) and use ECWID to build your store. Copy and paste the ECWID HTML code and voilà! You have a beautiful website that meets your design and a great looking online store.How do you stop using Volusion?1. Contact BlueHost and get a hosting plan for your existing domain name that you own2. Get the hosting server details from BlueHost so you can develop your new website (in stage mode) 3. Download Adobe Muse (it is free) and link it to the hosting details for BlueHost for easy web site download or simply use FTP to download the pages4. Sign up for ECWID and build your online store – it is so easy5. Design your new website in Muse and embed the ECWID HTML code in your product store page6. You’re done! You get a better looking website and webstore versus Volusion and easy integration tools for Google Shopping, Amazon, Facebook, etc. Volusion is planning another $100 per month price hike soon so don’t delay.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Top Rank PC
Had a previous website with them and they continued to bill me after I closed my account. Asked them to cancel them and they did the website; however, the payment processing they didn’t. So I sent an email to them and they said they would. Well decided to go alt one payment for that month then they were supposed to stop the rest. They didn’t so this year on taxes girlfriend notices they were still charging me. Will be migrating all my clients websites over to another eCommerce site and payment gateways.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Lighting the Path
Volusion awarded my nonprofit a free website hosting package. I signed up for their ecommerce processing to handle payments at the standard fee. They then canceled the nonprofit program and told me I had to pay them the standard monthly hosting fee, so I dropped the website hosting. The payment processing contract stated I had a 2 year agreement and they are making me pay for it even though they backed out of our initial hosting agreement and I am not even using it. Do not do business with them. They are dishonest and are ripping off a nonprofit which is trying to help other. Disgraceful.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Fresh Press
don’t use this company Shopify is way better w customer service, this place plain out don’t give a shit. canceled my plan and they continued to charge me and said they would not refund even though we had evidence of the cancelation , I don’t say this as average consumer either we us e-commerce based site to generate pre sale site for clients on the regular ( we are a custom apparel shop) their platform is basic and layouts of the sites are boring , shopify is better in looks and more user friendly if price is a concern then yea f*** it. we gave them a shot on 1 of our pre sales sites that we do – we do roughly about 20 of these a month – DEF not going back
This comment refers to an earlier version of this review and may be outdated.
Organization Name: N'Vision Entertainment
I have been a Volusion client for 3 years. Though their pricing was high for industry standards I continued to use them since my ecommerce site was set up and going. However, I am leaving them and would never consider them nor recommend them to anyone. I waited on hold for 45 minutes only to find out that my account was on hold for the unbelievable amount due Volusion of $.08. Yes, $.08. I talked with customer service, merchant services and accounting and until I sent the $.08 to them by cashier’s check, my account would remain on hold. How stupid and one more Volusion client is gone for good.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi William,
Per your discussion with our Merchant Services team that day, the balance was waived and we reactivated your account per your request. We apologize for the longer-than-usual wait times to speak with someone regarding your issue, but we are happy to see that everything was resolved same day.
Thanks,
The Volusion Team
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Nicotine Nirvana
When I started with Volusion 8 years ago they were pretty good, reasonably priced, easy to reach & helpful. They have gone down rapidly in the last two years & today I found out that they had changed my plan from PRO 75 at $80/mo to Business at $205/mo with absolutely no notification or authorization. After 90 minutes on hold for billing I think they got it corrected but I won’t know until the refund posts & they bill me for next month. The backend is extremely slow, the prices are now higher than others & their customer service is absolutely horrible. If you’re setting up a new site I would definitely look elsewhere & in spite of the logistical nightmare of moving to a new platform sooner or later we are going to have to do it.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi Cliff,
We apologize for the longer-than-usual wait times for our billing department during that time. However, it looks like you were able to speak with someone from our billing department that same day. We were able to downgrade your plan and refund the difference for you. We understand the frustration that this may have caused, but we are happy to see that the issue was resolved in a timely matter. Every customer is hugely important to us and we want to ensure each merchant has a positive experience. Thank you for your continued service!
– The Volusion Team
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Marjorie''s Beef Jerkt
They took unauthorized transactions from my account. I will never ever trust them again for business. If you are a victim call your bank immediately and make a complaint
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi Michelle,
We would really like to speak with you regarding this issue and learn more information to fully understand what happened. We never take transactions out of our merchants’ accounts without notifying them first. We would love to reach out to you to discuss this issue. Would you mind providing a with your store ID number so we could look into this for you?
Thanks,
The Volusion Team
This comment refers to an earlier version of this review and may be outdated.
Terrible company. Would not recommend to anyone. Their platform is super glitchy and they will change the pricing on you without telling you. Customer service is basically non-existant. I asked to talk with someone in billing, I was told no one would answer me today and maybe tomorrow. I am so frusterated and will be looking at other options. Ive been with them for 10 years too long.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Volusion
Hi Jason,
First, we want to thank you for 10 years of your service and your feedback. We really do care about every customer, which is why we are reaching out to you. We apologize that you felt like you needed to go through public channels to get a response from us.
We wanted to talk through the reasons behind the price change. For many of our customers, bandwidth, overages, and purchasing a SSL annually are an issue. Our new plans include all of these things, and were put together in an effort to make the lives of our customers easier.
In early September, we emailed over information about the pricing change and explained the plan updates that were to take place. In this email we also gave you access to choose your new plan.
We would be happy to speak with you more to see how we can help. Would you mind giving us a little more information about your store so we could reach out to you directly?
Thank you,
The Volusion Team
This comment refers to an earlier version of this review and may be outdated.