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WebsiteBuilder Review

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WebsiteBuilder Review

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Date Established
2014
Location
Burlington, MA
Jason Vissers

Jason Vissers

Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
Jason Vissers



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17 Comments

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    Michael

    Yes it’s free to start you get a crappy domain free name but honestly what do you expect? (Maybe they will come out with a site with a bunch of click bait on it for you instead I bet you won’t complain after that!) This is what I know. It’s a newer company trying to do alot of stuff at the same time. I switched over to the paid service quickly. I have had nothing but the best customer service by far! Super helpful super kind and professional. They spent over an hour today trying to help me with an issue they dident even do. Alot of these reviews are older so please do yourself a favor and look at them. From what I have seen they have done alot of work updating the system they use.

    5

      This comment refers to an earlier version of this review and may be outdated.

      Lauren

      Avoid at all costs. Total imbeciles and have no idea what they are doing. Taken payments from my account for large amounts. Lucky i check my bank every day. Wasted so much time talking to their useless staff who ask the same question over and over again without giving an answer. I’m guessing mcdonald’s didn’t have any vacancies so they were employed here. Cancelled my account and went to someone who knows what they are doing.AVOID AT ALL COSTS.

      1

        This comment refers to an earlier version of this review and may be outdated.

        dan

        If i could give a zero i would. worst host ever.Took unauthorised payments of £800 from my accounts, which took 3 weeks to credit back. Then spent endless amount of hours on their useless Chat team who gave me the run around explaining the same problems over and over again. Then finally i have cancelled my account and gone to another host that are proving to be a lot more knowledgeable.Avoid this company at all costs. Scam artists.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Michelle Hamblin

          Now really sorry I chose them.They allowed our domain to expire. ..though its on annual auto renew. They said the error would be corrected within 2 business days.No website over a big tradeshow weekend means credibility and sales lost. Can they hold our domain name hostage??

          1

            This comment refers to an earlier version of this review and may be outdated.

            J Lo

            The worst service ever. I cancelled my hosting with them on the first week. Then on two weeks before renewal date. the company charge my credit card automatically even though I didn’t hosting with them anymore. I moved my domain right away to get away from this sitebuilder.com company on the same day. They claimed to unlock my domain already, but kept the Admin email registered under their company name. Thus, the current provider I would like to move into couldn’t proceed with the transfer because they sent an email authorization to the admin email and noone responded too. I called sitebuilder support and they said I have to pay for renewal $15 to resolve this issue.They try to get more money from someone to get away from as much as they can.The worst customer service and support ever I had encountered.Word of advice, get far away from this company. If I could give 0.1 Star option, that is what this company deserved.

            1

              This comment refers to an earlier version of this review and may be outdated.

              Tuesday Scott

              Websitebulider.com, SiteBuilder.com, Sitey.com, Sitelio.com- all the same company: False advertising and misrepresentation.
              I spent 2 months building a free website with plans to purchase the domain name once I was finished. They sent me an email that offered a .net for $1 a month. The page that it led to and the page that took my payment did not mention anything about the price increasing. I searched the pages for links to Terms and Conditions and there were none. Nowhere did they mention that the promotion was limited to one month. The first month they charged me $1 then switched to charging me $11.98 in the months thereafter. What’s more, once I purchased the name, the website I’d built disappeared.
              Your subscription fee is not listed in the My Subscription Services page; it just reads “subscription,” no dollar amount.
              Fees are only listed on the Invoices page, which display fees they’ve already charged.
              There’s no way to close your account.
              There’s no way to remove your credit card number from the account.
              I’ve now sent them 3 emails insisting that my account be closed. They keep responding with claims that they’ve credited my bank account-no credits have materialized- and free upgrades. They still haven’t closed my account.

                This comment refers to an earlier version of this review and may be outdated.

                Esther Zdolec

                Worst experience ever. Ever.A dozen emails and two live chats – still unable to register & link the domain name. Repeatedly get same canned instructions, which repeatedly don’t work – no one reads most of the emails judging by the canned responses, which take too long anyway. Live Chat agent hung up on me. Second Live Chat agent gave up after a few minutes and told me to email. Agent names (email and Live Chat) are extremely unlikely – if it wasn’t for the bad syntax of some of the replies, I would easily believe these were simply computer-generated random responses. Now in the process of cancelling. I imagine that’s not going to be easy either. 🙁

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Kaya

                  Thank you all. I have been researching this company for the past 2-3 days. I wasn’t sure what to make out of it I’m sticking with what I know. SquareSpace!

                    This comment refers to an earlier version of this review and may be outdated.

                    Kimberly

                    1. They took super long time to reply on my email2. I didnt even buy the social booster, I was just clicking to check more information about the apps. Then it auto purchased. 3. Many restrictions on using Edwic, the e commerce store. This is really bad!4. The tech support is not professional at all. They don’t even know how to differentiate CSS and HTML.Overall, this website builder sucks. I recommend you to pay a bit more for a better service.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Linda

                      I was very impressed with the great looking, easy to use, intuitive templates that allow for infinite design configurations. Spent a fair amount of time building I site that I am very happy with. That is where the positive feedback ends. I’m beyond frustrated trying to resolve issues without being able to speak to someone or live chat (at a minimum). So many emails back and forth over a week+, and they can’t resolve my questions, which if I could speak to someone, I am confident could be resolved relatively quickly. Every email is answered by a different person. I get partial answers to my questions, or am given step by step instructions that are not accurate (don’t work). I am going to switch to SquareSpace or another reputable company and start building a new site. I would NEVER recommend WebsiteBuilder!!

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Scammed 2

                        I too was just scammed. They charged me for SiteLock, which I have no idea what it is, and said I cannot be refunded for Add-ons. Considering I didn’t order it, I shouldn’t even be charged for it!

                          This comment refers to an earlier version of this review and may be outdated.

                          Brandi

                          Thank you for your review! After reading yours and the others on here, I have decided to NOT go with Site Blog (Which is how I got here, by Googling Site Blog reviews). It looks like I’m not going to be using this site due to all of the shadiness going on. Thank you again

                            This comment refers to an earlier version of this review and may be outdated.

                            Maureen Galoppe

                            I am trying to get a refund now. I just sent them an email. They charged me $4.79 for the Premium monthly plan. $34.95 for the term upgrade. $29.95 for the Site lock whatever that is. But, I never purchased that. $9.95 for the SEO book and $6.97 for E Commerce. I didn’t purchase anything but the upgrade and that’s it. I’m posting this so other people can see this and not get caught like I did. I’m waiting to hear about the refund. I also had issues on the website. But, there was no tech support available on chat. Only email. Which they get back to you the next day. Not a good thing when you’re stuck. This is awful and I want my money back. Since, I do want a website which one would you recommend? Thank you…..

                              This comment refers to an earlier version of this review and may be outdated.

                              Jason Vissers

                              Thank you for the report, Maureen! Interesting that as the complaints about these folks mount, nobody ever comes forward with any positive experiences..

                              As for site builders I would recommend, Squarespace, Weebly and Wix are all options worth checking out. They’re the leading players in the industry for a reason. It just so happens I wrote an article comparing them here – though my focus was on their suitability for startups, they’ll serve the needs of most anyone.

                                This comment refers to an earlier version of this review and may be outdated.

                                Nicole

                                They do not offer any Free Ad Credits. Do you have a screen shot of this? The company false advertises about this offer. I should have gone with a different company.

                                1

                                  This comment refers to an earlier version of this review and may be outdated.

                                  Jason Vissers

                                  Hi Nicole – thanks for your input! I just checked WebsiteBuilder’s pricing page and as of today, they are indeed offering $375 in free advertising with the Premium, Business and eCommerce plans. Here’s the screenshot..

                                  Reports of shadiness from this company (including from its duplicates SiteBuilder, Sitey and Sitelio) are becoming something of a trend. Thanks for the heads-up!

                                    This comment refers to an earlier version of this review and may be outdated.

                                    Scammed

                                    If no stars were possible, that’s what I’d give it. Worst customer service and they will not refund your entire purchase. When you try to get them to transfer a domain to another host, they just give you the run around. Do not use them.

                                      This comment refers to an earlier version of this review and may be outdated.

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