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Weebly Review

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Weebly Review

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Date Established
2006
Location
San Francisco, CA
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



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22 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    leah

    Organization Name: Shepherdess Wool

    I cannot comment on the pricing because I haven’t used anything else. However, the billing is highly inconvenient- I am getting billed for three different things, three different times a year- Email, domain and the web plan itself. I am not sure why/how it got split up but when I contacted them they said they cannot add months to get everything at the same billing cycle. I wasn’t getting notified when the billing was about to take place either, but supposedly they have fixed that. I would say the web builder is very easy to use.

    2
    • Organization Name: Shepherdess Wool

    This comment refers to an earlier version of this review and may be outdated.

    Linda Luette Messersmith

    Organization Name: Vom Echo Wald

    customer service is horrible to work with. They make mistakes and ignore you site being down because of their failure……choose a different site builder for long term help or customer service that actually responds to issues.

    1
    • Organization Name: Vom Echo Wald

    This comment refers to an earlier version of this review and may be outdated.

    Matilda

    Weebly drag and drop website building for a novice 100% perfect if you have some virtual experience.
    Rating on Canadians wanting Canada Post 0% for real-time shipping API – 0%.

    Weebly cannot support Canadian online-only business in terms of shipping. Which is critical for a business that is not bricks and mortal. An API interface cannot be facilitated to have control over your business not so different from Wix.
    Make sure you are able to have real-time shipping (RTS) at checkout for your customers with options. Weebly has RTS options you set up but the shipping from Canada is out of this world without CPC.
    ~Canadian entrepreneurs do not take this path until CPC is integrated.

      This comment refers to an earlier version of this review and may be outdated.

      Cluny

      Organization Name: Cluny Grey Jewelry

      Weebly is TERRIBLE. If I could start over, I would never, ever choose it. Things change on my site without my having done a thing! One day the fonts are 15, next they’re so tiny you can’t read them???Why?? And I’ve not even logged into the site builder. AVOID at all costs.

      1
      • Organization Name: Cluny Grey Jewelry

      This comment refers to an earlier version of this review and may be outdated.

      Joel Dean

      Organization Name: Middle Tennessee Fly Fishers

      Without a doubt Weebly has the worse support of any product that I have used in the past 40 years. Their editor broke a week and half ago and it is still not fixed. Uploading any image from your computer when making page background change causes the screen background image to white out. I find it difficult to understand how any company these days who provides terrible support can remain in business for very long.

      1
      • Organization Name: Middle Tennessee Fly Fishers

      This comment refers to an earlier version of this review and may be outdated.

      will Rodgers

      Organization Name: In Home Assistants

      My wife and I sell diet cookies . We had a company try to create a commercal web page so we could sell our products online. It was a horrid site, and they could not get it right. Two months ago, we decided to ask FreeLogoServices if they could produce a site since we purchased the Domain name from them. They put us in touch with Sales, and a fellow named Bruce spoke in glowing terms of how they could solve all our problems. Bruce had Jessica call me, and we got started right away. Jessica has done a great job creating a site with all the info we required. She completed the site, and we published at the end of August. Right away, she ran into a problem connecting Authorize.net to the Merchant CC approval on the site. Authorize.net instantly ran some tests and I saw immediate results in my merchant account. Jessica confirmed that the problem was with the Weebly software. So once again, I am out of business due to software makers doing my web page. Does anyone have any suggestions as to how to get Weebly interfaced with Authorize.net? My Merchant Account is with Chase, and they set up Authorize.net for the CC merchant approval. Freelogoservices.com is now suggesting I use Stripe or Square. I guess that is because they charge the freight on transactions with those two companies. They also suggested PayPal, but Authorize.net told me Pay Pal is already a part of their approval package, and is not a separate entity in my Merchant account. I am very frustrated with the non response of Weebly. They seem to have made no effort in 10 days to fix their software.

      2
      • Organization Name: In Home Assistants

      This comment refers to an earlier version of this review and may be outdated.

      Matt warby

      Organization Name: Aluminiumart

      An arrogant company who refuse to listen to their customers. So many systems need improving that have already been mentioned. I had the top paying account and am annoyed with the refusal to change the the analytics so you can easily download simple information like money in, money out (fees), undo facility, allowing customer to see postage costs before commencing purchase etc. All the things I hate in a website are in mine. What else is better?

      • Organization Name: Aluminiumart

      This comment refers to an earlier version of this review and may be outdated.

      Jason Vissers

      Hi Matt! Wix and Squarespace have eCommerce systems that are generally regarded as more sophisticated than Weebly’s. However, if you want the most formidable eCommerce package possible, you might want to go with a dedicated eCommerce platform like Shopify.

        This comment refers to an earlier version of this review and may be outdated.

        Rayan

        Hello to all, I can not belief that it is now 48 hours now since I upgraded my plan from free member to one year paid subscription. However since I paid for the domain I do not see the new domain name online still. I bought the dot com domain but up till date my site is not publish under the new domain. Only the free domain name continues to appear.

        Also when I check the paid version of the domain name I see that it is still available for sale when I have bought it alread. So strange !!!

        The bad part is that my money was deducted from my account. However i read in one blog spot that they have a 30 days refund policy. I have written to their customer service but no response yet.

        I will give them 1 week to solve my issue if not then i will likely go back to my bank and make a charge back of funds. The situation is quite embarrasing. I can not just get anybody on the line.

        Please if you have any idea of what to do then please email me using : rayan.dicks (AT) gmail dot com

        Best regards

          This comment refers to an earlier version of this review and may be outdated.

          Lawrence Carroll

          When I originally signed up to weebly 5 years ago I felt it was a good investment I could afford. As they have grown their customer base they have reduced the number of functions I paid for. Now I have to upgrade to regain the functions. Recently they downgraded my website because an automatic payment had failed. No warning was sent. Customer service glibly says there are other websites out there if I want to shop around. That did not feel an appropriate response to a loyal customer.Not recommending them and thinking I may have to pull out and build me a new site.What a drag.

          1

            This comment refers to an earlier version of this review and may be outdated.

            Danielle Wise

            Difficulties with navigation, simple process but issued began to escalate with changing site and expansion. Went with Wix for a business that needed shopping cart since Weebly did not support well. When left Weebly for my private business site, they did not refund my year I didn’t use. Only work with them via email for evidence, do not make changes via phone. They denied the conversation ever happened.

            2

              This comment refers to an earlier version of this review and may be outdated.

              Xanthe Wyse

              I’ve found Weebly a great low-cost option for small niche non-commerce type websites. Generally easy to learn to use.

              Whether the website ends up attractive or ugly though depends on what you make of the limited template option. Can edit page urls and have good SEO etc but info on how to do things like this are a bit sparse so can be a bit of figuring out beyond the basic design.

              The downsides are for me are the very limited options of templates to choose from, not being able to undo, not being able to copy a website (with a particular style) to another account and edit it.

              If use the logo/text header instead of a photo banner it reduces in size on iPads like it does on mobiles which is annoying.

                This comment refers to an earlier version of this review and may be outdated.

                Morton

                To be sure, the drag and drop features are appealing, but we what we have found is that 1) many changes are randomly not saved, so we lose blocks of text, images, code, etc.; 2) the interface is glitchy. The screen frequently freezes and you have log out and log back in; 3) customer support is available but no helpful in any way. They often do not understand (or pretend not to understand the problem) and the average chat session is 25-40 minutes going round and round with no resolution. 4) There is no undo button. If you make an interface change and you don’t like it, you have to go back and start over to the get the old one. This is costing our company so much time and money.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Michael A

                  I switched to Wix, and I’m quite happy with it. I left Weebly mainly because of the undo problem, but I did encounter some of the other problems that were mentioned. Now I’m a real Wix fan.

                  1

                    This comment refers to an earlier version of this review and may be outdated.

                    peter d

                    Ok for very small enterprise and basic websites. Try building a large e-commerce store and poor. The inventory can not be bulk edited, no SKU on sales reports leaving you to search your listings for the product SKU. Poor internal search function. No advanced search options. No possibility to search by price, by size, by color, time listed etc. All features you would expect of an e commerce store. Very limited choice of templates and of course – ask a question to support and get the repetitive standard answer “sorry we do not currently support that feature but will pass it on to our development team” Now looking to move to another company, having wasted 3 months of time. E commerce- dont even bother.

                    1

                      This comment refers to an earlier version of this review and may be outdated.

                      Matt warby

                      Organization Name: Aluminiumart

                      Would love to know who you went with, why and how well they perform.

                      1
                      • Organization Name: Aluminiumart

                      This comment refers to an earlier version of this review and may be outdated.

                      Michael A

                      There’s one thing that most reviewers miss: Weebly has no undo feature. I accidentally deleted a text box with a photograph and couldn’t get it back.I changed an item and then hated the way it looked – but no way to revert.I wrote to Weebly support about this, and they said, basically, “sorry, we don’t do undo.” Wow. I paid for 2 years of a service that I can’t use. How can you design without being able to experiment?

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        Jason Vissers

                        It’s frustrating, isn’t it? Though you can undo/redo text edits within that individual text block, the lack of site-wide undo/redo buttons is hard to figure.

                          This comment refers to an earlier version of this review and may be outdated.

                          therealhood

                          i only gave this 5 stars to get at the top of the list..Weebly is a great site if you dont want any traffic, feel the need to spend hours working on each listing and dont want to be bothered with making sales.We sale wedding dresses and accessories…. got the business package for $299 for 1 year… total waste of money. There is no good way to upload product files properly with a csv… yeah, it offers one but you need to individually upload each image, categorize them, and every time you go in it wants you to “publish”… wtf i didn’t change anything.

                          5

                            This comment refers to an earlier version of this review and may be outdated.

                            Momoko

                            So… (continued from my take written on Feb 15, 2016) now I have made a site with Weebly ( migrated the content from my old site). After that, I have been making another site of mine with Squarespace in the past few days. And I can now clearly see the difference between the two platforms. One big thing I noticed today was how the platforms treat embedded codes. I specifically embed from YouTube, Flickr slideshow, and Google calendar. Oh, and Mailchimp. Weebly isn’t doing well with embeded material! Not all functions written in code performs on Weebly page, where as on Squarespace it not only look good but also does what they are supposed to do. Plus. there is a problem with code editing mode on Weebly. I have to click certain area of the box 100 to 200 times just to access the edit mode. Sometimes I get lucky and it takes me to edit mode after only several clicks. It is very inconvenient. It happens only when I need to edit code. Other text areas are not that bad. Also, since the result of the embedding is poor, I had to go back and try modifying the code to just to get by. And flickr slideshow is still not functioning fully. Autoplay code is not understood by Weebly platform. With Squarespace, on a bright side, I put the embed code in, and that’s it. No need to modify or do trial and error thing because it worked in the first shot. It shows beautifully, responsive, and plays automatically with loop. Weebly doesn’t do that even though I tried several different version of codes. For me, it’s really a waste of time to use Weebly. Generally speaking, Squarespace templates are much better looking, and also I was able to alter layout and colors without going into editing codes in Squarespace. With Weebly, on the other hand, I had to dive into the muddy css files just to change anything simple like colors and fonts. CSS and html files didn’t have much comments to guide me to anything, so it was a terrible experience. I managed to make a web site, but I realized that no matter how much work would I pot in, the site doesn’t look as good as I want it be, because the templates are not so pretty. I guess I could have bought a $180 or $140 template to make it better, but then the embedding problem is serious enough for me to not to stay with Weebly. It’s really better to go with a platform that can work with other things like YouTube, Flickr, Instagram, etc. If a website works with social network stuff poorly, it becomes static. A static website is a bad website in Internet universe.

                            2

                              This comment refers to an earlier version of this review and may be outdated.

                              Momoko

                              I use a bit of customer service chat. That’s nice, but often the issues are beyond their control. Templates look nice in a first glance, but once started adding content, there are a lot of glitches. I had to come up with so many work around to just get by. Generally, their templates are not thoroughly designed, especially in the mobile versions. I want visitors of my web site have very simple and clear navigation when they are visiting from mobile devices. But Weebly’s templates, all of them, don’t have well thought navigation design. So, I started looking at other people’s websites, and I found that the templates I was impressed with often came from squarespace templates. When I visit a site from my phone, it looked very pretty, navigation was not only elegant but also I had a sense of where I am at in the site. This still does not mean squarespce is better for me. I do embed stuff from other sites (flickr, google calendar, youtube, etc), and I don’t know how square space takes the heavy embed. Weebly’s embed box can be hard to use. I experience a lot of instability. Often it’s near impossible to open the edit mode. I finally discovered that if I click on a very certain spot, which I have to click 20 times or so just to get it right, then I can open the edit mode. I have no idea why they made it so difficult to use the embed box. Still, Weebly is easier to use than squarespace. A full customization is not available in Weebly. You can fix some things but not all things.Weebly templates I tried are responsive, but I believe that if mobile navigation sucks when people visit your website from mobile devices, they are likely to just move onto doing something else. A few clicks and if I don’t know where I am, I would stop browsing in the site. Wouldn’t you too?

                              3

                                This comment refers to an earlier version of this review and may be outdated.

                                Jason Vissers

                                Most likely! Thank you for the input!

                                  This comment refers to an earlier version of this review and may be outdated.

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