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WePay Review

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Date Established
2008
Location
Palo Alto, CA
Chris Motola

Chris Motola

Finance Writer at Merchant Maverick
Chris Motola is a writer, programmer, game designer, and product of NY. These days he's mostly writing about financial products, but in a past life he wrote about health care and business. He's a graduate of the University of Central Florida.



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46 Comments

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    Brittney Evans

    Organization Name: UC

    Horrible company!!! Please stay away at all costs! They will close your account after the first or two payments and they will hold your money! STAY AWAY!

    1
    • Organization Name: UC
    Dbcleaning

    Organization Name: D B Premier Cleaning LLC

    I should’ve have read the reviews first 😒. I had a client pay for a small job. Not even a $700 transaction, we pay asked tons of questions. Then finally said after review. They won’t be able to process the payment. I’m not sure why chase even offers this service. It seems like they just want to get a percentage of the payment and then deny service. I sent my irs documents, taxes receipts and the freaking invoice. What else do you need? It sad, when you’re trying to give your customers a convenient way to pay and you’re being questioned as if you documents don’t match. Horrible company

    1
    • Organization Name: D B Premier Cleaning LLC
    Joel W

    Organization Name: Frontline Apparel Company

    Although I have been doing business with WePay for years, they question who I am each time I submit an invoice. I continuously need to submit credentials to authenticate my company’s validity. They have held large and small credit card payments with no explanation other than I need to submit forms, again. My name, my bank and deposit information has never changed. Needless to say, I’m done with them and warn any business to stay away.

    • Organization Name: Frontline Apparel Company
    Sergey

    Organization Name: Master Appliance

    Canceled transaction from our customer with no reason. Never answered for the ticket and marked it as solved. After this we don’t use their service

    1
    • Organization Name: Master Appliance
    donald e jacobs

    Organization Name: DJRE & Motorsprt wiring

    If there was something lower than 1 start i would go as low as possible there is NO support at all from the so called support request i have never seen a merchant account that cancels a customer payment almost 3 hours after submitting it. they want proof of conversations and all this extra stuff between me and my customer this is the worse merchant service and i hope my customer has is $700.00 back

    1
    • Organization Name: DJRE & Motorsprt wiring
    Carla Minanrd

    Organization Name: The Minnard Law Firm

    Not sure what the author of this article is talking about – I have had the EXACT OPPOSITE experience. DO NOT USE THEM – GO WITH any number of their more streamlined, transparent competitors like Square or Stripe, both of which are very solid. Wepay/Chase has a system that is intended to and does delay payment of funds (“settlement”) as long as possible. They fail to disclose this before they sign you up for their service and then – after the fact – tell you that they now have to “verify” your business to make sure it is real. I have had my business for more than a decade – a LAW FIRM that is all over the news, the web, and easily verifiable (in addition to having provided wepay with ample verification by way of documents they could easily “verify” that we are a legitimate business if that was really a concern.

    1
    • Organization Name: The Minnard Law Firm

    This comment refers to an earlier version of this review and may be outdated.

    Brandi Romines

    Organization Name: Happy As A Lark Cakes

    I am having the exact same experience! TERRIBLE! Avoid this company AT ALL COSTS! Going back to Square immediately!

    • Organization Name: Happy As A Lark Cakes

    This comment refers to an earlier version of this review and may be outdated.

    chris

    Very DisappointedTried using the service for the first time in 12/2019. We thought it would simplify accepting payments. Instead, when our client tried to pay us, WePay held the funds hostage and demanded that we provide all kinds of information about our company. We had already signed up and provided everything that was required when we created our online account, but now they were requiring that we provide all of our business documents, a full description of the services we were performing for our client, our clients address, a copy of the invoice outlining the breakdown of the payment, a copy of our licenses (no license for what we do). I answered their questions and they came back with more questions, and then after a week, ultimately declined the payment and sent it back, forcing us to call our client and apologize for the inconvenience, and has caused significant delays in the project. I’m very disappointed and would warn anyone before using their service. Proceed with caution!!

    1

      This comment refers to an earlier version of this review and may be outdated.

      Laura Peterson

      Organization Name: Kudometrix

      Run away. Less than one star actually! Freshbooks just emailed me that WePay is having issues depositing money into US-based accounts. That’s reassuring! Is my banking info even safe with them – as in, what causes issues depositing “money into US-based accounts”? Their deposit into my account is already late and the Freshbooks customer support middleman just said they do not know when the issue will be resolved, but that he’ll get back to me as soon as he hears. Not acceptable. There are huge inconsistencies in when funds are deposited in my account, never mind that it’s the same client using the same VISA payment option. I’m switching to Square as soon as I get my money from WePay.

      1
      • Organization Name: Kudometrix

      This comment refers to an earlier version of this review and may be outdated.

      Diane Horsman

      I am having the same issues. If there was a less than 1 star that is what I would choose. They are holding $13,000 of my funds and FreshBooks can’t tell me when the glitches will be fixed. They actually deposited $6k in my account and then took it back out. Feels like FRAUD to me! Unbelievable and nobody can give me an answer. WePay has no easy way to reach them. If the issues are not fixed, and I reporting them to the Better Business Bureau at the very least. Holding my money with no answer is beyond bad business and they should be shut down for this. FreshBooks, suggest you switch to PayPal!

      1

        This comment refers to an earlier version of this review and may be outdated.

        Douglas Ernst

        Organization Name: Waveform Technology

        Looks like a ton of 1 star reviews here. Complete lack of communication. This started when a large transaction was declined and wepay “customer service” just marked all my tickets as solved. One was still open but there was no way to respond to it. I tried multiple browsers but there was no submit button on the ticket. I frantically opened new tickets but they kept getting solved with no response. Finally the transaction was cancelled, and I went to Square, but WePay held on to $20,000 of my clients money for over a week. Finally, I submitted the same info to Square and they approved the transaction after about 4 -5 hours. I accidentally left my client the option to pay by credit card on the next invoice (same client, new job) and I thought since the transaction was only $3600 (I’ve processed larger transactions through wepay before) it would be ok. But no. Two more payments failed. I immediately went to Square and they went through, both combined into one $8000 transaction. We[don’t]Pay’s customer service is a complete joke. Any response always seems automated, like there really isn’t a person there at all. And for all I know, there isn’t! No way to call them. I quickly cancelled my account. Good riddance!

        1
        • Organization Name: Waveform Technology

        This comment refers to an earlier version of this review and may be outdated.

        Wendy

        Organization Name: Good Day Pet Sitters, LLC

        Run the other way!I’m in the pet care industry and many of us nationwide have to use WePay because our scheduling software requires it. Now we’re on the 7th day of “technical difficulties releasing funds.” None of us are giant companies. Just dog walkers and pet sitters. But none of us have been paid in a week. We’ve received 2 generic emails of “sorry for any inconvenience.” None of us however have been told when they will get the money in our accounts. This is incredibly stressful.If you’re reading this, I want you to know that it’s happened multiple times and there is absolutely nothing you can do about it but wait and check your bank account every morning.

        1
        • Organization Name: Good Day Pet Sitters, LLC

        This comment refers to an earlier version of this review and may be outdated.

        Edward Hwang

        Organization Name: Pro 5

        We pay has zero customer service. No phones, just email. They just don’t care about you or your business. They shut ours down after we started having large sales because they didn’t want chargebacks. Our business is wholesale and there are zero to very little chargebacks. And now they are holding large sums of money for 60 days. These people are the worst.

        1
        • Organization Name: Pro 5

        This comment refers to an earlier version of this review and may be outdated.

        K

        Do not use WePay. As a payment processor they allow software to utilize their platform that doesn’t work correctly, and their support defaults to lying about it. We use a donation platform that used WePay, and through that platform we needed to cancel all of our recurring donations. We cancelled them all in that system, and that system continued to submit charges to WePay. We contacted WePay who told us they couldn’t help with the cancellations, but then the vendor told us that the only way to solve their problem was for WePay to cancel the donations, even though WePay told us they could do nothing. As of this writing, they’re still stealing money from our donors regularly (which we then have to individually refund) but we can’t terminate our account because if we do that, we lose access to all reporting data which we may need for a future audit. This is incredibly anti-customer behavior not just to me as an organization, but to donors looking to support non-profits. They are literally engaging in theft and lying about methods to solve it. Stay far, far away from any platform that utilizes WePay!

        1

          This comment refers to an earlier version of this review and may be outdated.

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