Wix Review
Pros
- Excellent eCommerce features
- Easy learning curve
- Intuitive editor
- Beautiful design templates
- Numerous integrations
Cons
- No live chat support
- Numerous public complaints
- Limited functionality
Wix Overview
Wix, the planet’s most popular website builder, was founded in 2006 by Avishai Abrahami, Giora Kaplan, and Nadav Abrahami. Since then, Wix has expanded by leaps and bounds, boasting over 3,200 employees in cities throughout the world.
With this Wix review, we hope to give you a thorough, in-depth look at this website building colossus.
Wix’s sleek editing interface, when combined with excellent training material and hundreds of apps and integrations, is extremely effective. It has resulted in enormous profits and an exponential growth rate for the company. To date, there are more than 180 million website owners, distributed across 190 countries, who use Wix.
Wix’s versatility is highlighted by the fact that it essentially offers three website building tools. You can build a Wix website using its standard drag-and-drop editor, or you can use Wix ADI, an AI-powered system that takes your content and designs a mobile-friendly website for you. Or, if you have access to developers or experience with code, you can use Corvid by Wix (its open dev platform) to build web applications and connect to APIs.
Read our Wix review to see if the website builder justifies the hype.
Table of Contents
Business Types Supported
Website builders must be ready to serve a wide variety of business needs. With hundreds of templates to select from, customers in virtually any niche can find the perfect layout. Wix’s templates are separated into five overarching categories (Business & Services, Store, Creative, Community, and Blog), and once you choose a category, you’ll see options for choosing templates tailored to just about every business type in existence. For example, clicking on the Business & Services category opens up a slew of sub-categories like so:
Wix is highly adaptable and can accommodate most small businesses. That said, businesses in the following industries have particular reason to be attracted to Wix:
- Restaurants
- Hotels
- Photographers
- Design firms
- Small- to mid-sized online stores
Wix Pricing
Simplicity and brevity have never been hallmarks of Wix pricing plans. Wix has long offered a higher number of subscription plans than most competitors.
Wix provides its free version to anyone who signs up for the service and that includes:
- Full usage of Wix’s design and editing platform
- 500MB storage
- 500MB bandwidth
- Free hosting
- Free Wix domain
- Wix brand ads
- Online payments not included
- Google Analytics not included
Note: Sites created with the free version display small advertisements for Wix, and a free site’s domain name includes Wix branding. It looks like this: “username.wixsite.com/siteaddress.”
Wix’s premium packages are listed and described on the website’s pricing page. This page includes pricing for Wix’s annual plan, which must be paid upfront. Below, we have including the pricing for both the annual purchasing plan and the month-to-month plan. Subscribing to the annual plan will save you in the long term; however, you may not want to commit to a full year right off the bat. Wix also offers two-year plans, which offer a 30%-40% discount on the monthly rate, and three-year plans, which offer a 30%-50% discount on the monthly rate.
Again, you should stick to the month-to-month pricing until you decide that Wix is the right website builder for you.
Let’s take a look at Wix’s “Website” (non-eCommerce) plans:
Combo
The Combo plan costs $18/month ($14/month when paid annually) and includes:
- 2GB bandwidth
- 3GB storage
- Connect your domain
- Remove Wix ads
- 30 minutes of video
- Free domain for one year
- Free SSL certificate
- 24/7 customer care
Unlimited
The Unlimited plan costs $23/month ($18/month when paid annually) and includes everything in the previous plan plus:
- Unlimited bandwidth
- 10GB storage
- One hour of video
- $300 ad vouchers
- Site booster app (Free for one year)
- Visitor analytics app (Free for one year)
Pro
The Pro plan costs $28/month ($23/month when paid annually) and includes everything in the previous plans plus:
- 20GB storage
- Two hours of video
- Events calendar app (Free for one year)
- Professional logo
- Social media logo files
VIP
The VIP plan costs $47/month ($39/month when paid annually) and includes everything in the previous plans plus:
- 35GB storage
- 5 hours of video
- Priority customer care
The following Business & eCommerce plans allow you to accept online payments.
Business Basic
The Business Basic plan costs $28/month ($23/month when paid annually) and includes:
- Secure online payments
- No transaction fees
- Unlimited bandwidth
- 20GB storage
- Connect your domain
- Remove Wix ads
- Five hours of video
- Google Analytics
- Free domain for a year
- $300 ad vouchers
- Plans & recurring payments
- Customer accounts
- Unlimited products
- Abandoned cart recovery
- Sell on social channels
- Online bookings platform
- Ticket & event management
- Take online food orders
- Manage hotel reservations
- Monetize your art & content
Business Unlimited
The Business Unlimited plan costs $33/month ($27/month when paid annually) and includes everything in the previous eCommerce plan plus:
- 35GB storage
- 10 hours of video
- Professional logo
- Social media logo files
- Subscriptions
- Multiple currencies
- Automated sales tax – 100 transactions/month
- Advanced shipping
- USPS discounts – up to 60%
- Sell on marketplaces
- Dropshipping by Modalyst – up to 250 products
- Product reviews by KudoBuzz – 1,000 reviews
Business VIP
The Business VIP plan costs $56/month ($49/month when paid annually) and includes everything in the previous eCommerce plans plus:
- 50GB storage
- Unlimited hours of video
- Priority customer care
- Customized reports
- Automated sales tax – 500 transactions/month
- USPS discounts – up to 70%
- Dropshipping by Modalyst – Unlimited products
- Product reviews by KudoBuzz – 3,000 reviews
- Loyalty program by Smile.io
Enterprise
The Enterprise Plan features custom pricing (call Wix for a quote) and includes everything in the previous eCommerce plans plus:
- Custom storage space limits – negotiable with Wix
- VIP support
- Custom ticket sales commission
- Wix Professionals
- Annual security audits
- Custom DDoS mitigation
- Personal HTTPS/SSL implementation
- Dedicated account manager
All Wix website packages, including the free package, provide users with access to customer support lines as well as “top-tier industry hosting.” Furthermore, all Wix plans come with a 14-day money-back guarantee.
Wix also offers a discount for students. You can get “Wix for students” at a discount of 50% off premium yearly plans.
Ease Of Use
Wix offers two main products that you can use to build a website, neither of which require any coding knowledge. I tested both the Wix ADI (Artificial Design Intelligence) and the standard Wix Editor. To summarize: Wix ADI is designed for beginners. It’s incredibly simple and easy to use since the software does most of the work for you. After answering a few questions and choosing a theme, you’ll be taken to your design editing tool. You can quickly make large-scale changes to your site by changing the color scheme and by choosing from a few selections of design blocks. All in all, Wix ADI was extremely easy to use.
By contrast, the Wix Editor allows a lot more customization, and there are far more editing tools available. You can easily change text, background color, and content. You can also drag-and-drop text and media, and add in content blocks to include things such as contact info, social media links, and videos. Compared to Wix ADI, the Wix Editor gives you much more control over your site while remaining very easy to use. For more help with Wix, read our guide to building a Wix website.
Hardware & Software Requirements
As cloud-based software, there are no system requirements for Wix. As for browser compatibility, use the latest version of Chrome, Firefox, Safari, or Microsoft Edge (Edge does not support Wix ADI, however).
Wix Features
Wix offers an exceptionally wide range of features. Everything is well-designed, straightforward, and easy to put together. What’s more, the feature list keeps growing with time. Recent feature updates include the ability to display booking services anywhere on your site, schedule social posts, and assign tasks to site contributors. Other features include the following:
- Dashboard: Wix offers a standard dashboard that lets you access your sites and adjust settings that your sites have access to.
- Form Builder: Wix offers a capable and customizable form builder, and if you want more functionality, there are several apps in the App Market offering advanced form building.
- Online Store: With Wix eCommerce, it’s easy to create an online store. You can manage the look and feel of your store with Wix’s editing tools, create coupons and discounts, and set customized tax and shipping rules for your orders. Adding products is a simple process — you can upload images, write product descriptions, and create product variants (such as different sizes and colors) on the same page. You can also create discounts and coupons from your product pages. Wix’s eCommerce features are great for smaller merchants, but if you need to list over a few hundred products and you process over 500 orders a month, you’d do better with a dedicated eCommerce platform like Shopify or 3dcart.
- Blog: Add a Wix blog to any website. You can add images/videos and allow users to comment on your blog. You can also add contributors to manage the blog on your behalf.
- SEO Tools: Wix’s SEO tools let you can add up to three keyword phrases, set alt tags for images, set meta descriptions, and more.
- Reports & Analytics: Wix Analytics Reports gives you pre-built reports that display your site’s sales, traffic, behavior, and people data.
- PCI Compliance: Every Wix website is PCI compliant. Wix is accredited as a level 1 service provider and merchant.
- Mobile Responsiveness: Site visitors can view your website on any mobile device. You can also manage a few elements of your site from mobile. For example, you can track inventory and manage orders, accept bookings, and manage your blog using the Wix Mobile App.
- Social Media: Wix is highly integrated with social media platforms and allows users to add Facebook comment boxes, Twitter Tweet buttons, a hot bar of links to social media outlets, and various other social media widgets.
- Wix Restaurant: For the budding restaurateur, Wix offers a menu element, a reservation system, and, most impressively, a full online ordering system. You can offer both pickup and delivery.
- Wix Forums: Wix Forums lets you host your membership-based online community, separated from the noise and drama of social media. Visitors will need to become members to gain posting privileges, although anybody can read posts.
- Wix Chat: Use live chat to connect with your site visitors and provide customer support.
Wix Web Design
With Wix, there are over 600 well-designed templates to choose from, some with styled layouts and others that are completely blank. It should be noted, however, that once you choose a template, you’re stuck with it. If you’re unhappy with your choice, you can either make edits or start from scratch with a new site. You can have multiple sites under the same account, however, so you may build a new site with an entirely new layout, then retire your previous one without any downtime.
Wix lets you make precise design changes to the overall atmosphere of the website. Some users have expressed concern with the fact that all aspects of the editor are executed via drag-and-drop (though you can now embed code with the HTML element). However, for the layman, Wix’s editing features are ideal.
Wix Customer Service & Support
All Wix users have access to Wix support — even free subscribers. You can contact Wix by submitting a web ticket or requesting a callback. I should mention that my own experience with Wix’s customer support was positive. The reps I contacted were knowledgeable and responded in a timely manner. However, numerous comments online suggest that this experience is not universal. Sadly, Wix does not offer live chat support.
Here’s a quick list of the support Wix provides, both direct and indirect:
- Phone: Wix does not display a phone number publicly. However, you can request a call from Wix. Wix displays an estimated wait time online for this callback. Typically, the wait time is under an hour and is often around five minutes. Callback availability depends on the language. English language phone support is offered 24/7, while support in other languages (Spanish, Italian, French, etc.) is typically offered Monday through Friday during business hours.
- Email: Get your questions answered via Wix email support. Wix recommends that you categorize your issue to help speed up their response time.
- In-Software Help: The Help Center is the support route Wix will send you to most often. It’s easy to search and is full of relevant and helpful articles and user guides.
- Community Forum: Wix has three community forums: one to discuss Wix’s blog features, another for Corvid users, and one to discuss Wix’s forum features (meta, right?).
- Videos: Find tutorials on basic operations and videos with news on product updates on Wix’s YouTube channel.
- Find An Advisor: View designer portfolios, and choose a professional to design your site.
- Social Media: Wix maintains its social media presence on Facebook, Twitter, Instagram, Pinterest, and LinkedIn.
Wix Reviews
Negative Reviews & Complaints
To get a better feel for how Wix serves its customers, I took a deep dive into user comments posted to review boards and third-party review sites (such as ours). Overall, while professional Wix reviews are typically positive, user reviews of Wix trend towards the negative. Here are a few of the complaints that arise again and again:
- Inadequate Support: Users don’t like that there’s no way to call Wix directly. You can request a callback, or you can submit a support ticket, but you will always have to wait for Wix to respond to you. Some users go on to say that once you finally are able to get ahold of a support representative, they aren’t always the most helpful. Representatives often misread support tickets, and they respond with basic copy-paste style emails. I’ve also seen comments that suggest that Wix’s support team does not know enough about the software to help.
- Auto-Renewal Billing: Wix prominently advertises its annual pricing plan. What it doesn’t make clear is that after your first year with Wix, your annual plan will automatically renew for another year. You’ll pay upfront the full cost of that next year, and if you didn’t mean to stay with Wix for much longer, tough luck! They don’t seem to issue refunds.
- Glitches & Bugs: I’ve seen lots of reports of bugs within the software. Also, it seems that Wix representatives don’t often believe users when they find a bug.
- Slow Loading: Wix can be slow to load, both on the front end (your website pages) and the back end (the user interface).
- Features Not Advanced Enough: These complaints most often mention industry-specific features, such as the booking features or the online store features. While Wix is great for website creation, it often falls short in its business management features.
All in all, Wix doesn’t have the best set of user reviews. In particular, I’m most concerned about the billing issues, and the less-than-attentive customer support. Make sure that you keep these things in mind as you consider Wix.
Wix currently sports an average user score of 1.5 out of 5 on Trustpilot. However, I will note that the company does respond to many of the negative reviews.
Positive Reviews & Testimonials
It’s not all doom and gloom, however. Some users really like Wix, leaving glowing 5-star reviews to balance out the scathing ones. In general, these positive comments had two things in common:
- Beautiful Design Templates: Wix’s selection of free and modern templates is very popular with its users.
- Ease Of Use: Wix users also mention how simple it is to build and operate a website with Wix.
These positive comments are what I expected to find, as they line up with my own experience with Wix. If you’ve never designed a website before, and you’re looking for a launchpad, Wix is a good option.
Wix Integrations & Add-Ons
The Wix App Market is evidence of what third-party integration can bring to a website. Because developers can create and share their add-ons, other Wix users have the opportunity to expand and diversify their websites as well. The Wix App Market includes over 250 applications. Some of the most popular integrations include add-ons for image galleries, blogging, chat, eCommerce, and analytics. You can also find integrations with popular platforms and software, such as Instagram, Amazon, and Google Drive.
One handy integration that was recently added is Zapier. You can now use Zapier to connect Wix Automations to third-party apps like Slack and Google Docs.
Security
All Wix sites feature SSL and HTTPS security, and the Wix Stores checkout process is secured by HTTPS/TLS encryption. Wix provides a complete rundown of its security features in its help center, while further information regarding the security of Wix Stores is provided here.
Final Verdict
There’s a reason Wix is so broadly popular: it’s one of the most user-friendly and flexible website builders in existence. With its vast repository of add-ons, Wix is able to accommodate the needs of a wide variety of small businesses. When testing the platform, nearly every step I took was smooth and expertly guided, and the resulting Wix website was excellent. I could hardly ask for a better site building experience.
Wix manages to make the website building experience enjoyable. I was surprised to find myself having fun with the tools it provides. Initially, I didn’t know what to expect, but it quickly became apparent that Wix’s mass appeal is justified. I also appreciate the fact that Wix still offers a free option for users who don’t need the more advanced features.
That said, Wix still has room to improve in their customer support, and a few of their features could use some strengthening to support user needs. However, as a website builder, Wix does its main job very well. That’s why Wix has earned a 5-star score.
For more on building a website with Wix, read Merchant Maverick’s guide to building a Wix website in 6 easy steps.
The Merchant Maverick Seal of Approval 🏆
Wix |
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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Wix for yourself.
The Merchant Maverick Seal of Approval 🏆
Wix |
---|
After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Wix for yourself.
Read Next
This company will steal your money if the trial passed. Our credit card got charged automatic then we want to get refund for the remainder months (9 months) and they told me that they don’t have that option. It’s 2020 not back to 1900 which you can go to your merchant account then refund back to customers. Therefore, please don’t gave your credit card to them on file or auto renew. They keep telling that don’t have this option and if they have this option then they will refund. Just refund me back and stop using excuse.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Ms.
My 10 year daughter received this website as a gift which was then transferred to me. When it was up for renewal, I was charged $14.95, which I thought was fair. Then a month later I got charged $168 for premium services which I never requested. As soon as I received my credit card and saw it on my bill, I canceled it and requested a refund through their website. (It is impossible to call and talk with a person). They denied me a refund because it had been 2 weeks since they charged it to me, although I had no way to know about the charge until I saw it on my credit card bill. Totally feel robbed and scammed. Will recommend that everyone avoid Wix.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Living Stress Free, Inc
Generally speaking, I don’t write reviews but in this case, It’s a moral imperative. My review isn’t about building a website. My review is about Wix’s misleading information and the irresponsible recommendations they give customers. Ninety-nine percent of my business is service. One of the reasons I chose Wix was I loved their Psychotherapist website template which was displayed as an authentic site created by a Wix customer. Another reason was I could keep my merchant gateway which is Paypal. I was happily surprised when I read I could book appointments and sell my services through my shopping cart. I was offered a 50% discount and I signed on for three years. Designing the site was easy but the directions were misleading or incorrect at times and I never could accomplish a few simple things like organizing my shopping gallery in categories rather than showing every item displayed on one page. But the real reason I’m writing this review is to warn anyone who has a service-based business. Here’s what they don’t tell you: You will not be able to integrate appointment booking with your shopping cart (“store”). Wix’s store only functions as a shopping cart for physical products or digital products (downloads). Their suggested workaround is to sell services as digital downloads. It’s bad business advice. Digital products are taxable in some states. if you have customers who meet with you via video conferencing they could be taxed for your services. If you have a business merchant account with Paypal you will only be able to collect fees from people who have a Paypal account. If a customer doesn’t have a Paypal account their transactions will have to be processed by Wix. You will not find this information anywhere on Wix’s site even in their help section. I only learned it when I called and directly asked. I did read that it was possible to collect fees including credit card purchases via PayPal several places on the Wix site though it is not true. Personally, I am not going to leave a corporation that was built from the bottom up to process financial transactions for a web design corporation any more than I would buy a website from Paypal. Again, my purpose in writing my review is to warn against their misleading information and very poor business recommendations. In the end, I believe Wix is misleading, untrustworthy, and can even be destructive to a small business. Beware.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Get-It-Done Guy Handyman
Wix is like every other product in the world. You get what you pay for. If you spend less, you get less. Plain and simple.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Riding Your Way To Success Ourreach
I need a call back please ASAP. Thanks
This comment refers to an earlier version of this review and may be outdated.
Hi Shiletta,
If you have an issue that needs resolved with Wix, you may have better luck reaching out to their help center directly.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Full Disclosure Collaborative
I am an Event Producer. I cant even give WIX a rating. While the site was easy to build, I signed up for the WIX payments option as a payment gateway for participants and now they are holding $35k hostage (in pending) and have not communicated with me at ALL about it. Not a word. It has been 2 super stressfull weeks. I call, I write…and all I get is their system that says their Money people are not “online” and they will communicate with me via email…which they have not. Not a peep. Between PayPal and this new thing, I am in an operational nightmare. I am searching for another payment gateway that will not hold my funds, so I can actually make this event happen. I DO NOT recommend WIX as an ally in REAL business endeavors. AND their communication and customer support is hideously non existent.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Full Disclosure Collaborative
There has to be some kind of Cyber Laws that WIX is breaking! After a month of form letters being sent to me, the decision…based on -what, I don’t know, due to -what, I don’t know, WIX payments has opted to keep the 35k in pending until my event is over. I have NO idea why. None. Obviously I’m suspect.. but based on what? Their wording is “after 10 days of the event”. Which actually means anytime after the event. There is NO explanation. After reading their terms and conditions better, it pretty much says they can take your money and not give it back if they want to. I am now asking their A.I. customer service to give me an actual amount they are holding, the fees, and the date it will be transferred to my checking account and they are not responding. Upon further investigation, WIX is a foreign company who’s ethics and business practices are written in their own language. Ethical, honest business folk, beware.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Ray-Goldens
A friend who has 4 websites set one up for me on Wix. I have had a website for over 10 years.I spent over 300.00 for a premium site that STILL has not expired. It was taken down, no refund, no real people to talk to, but months and months and tons of form letters sent to me when I reached out for help. To activate it I have to pay for another premium site!! No way I will waste more money and time on this.Buyer beware!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Hairfeathers901
Worst website building experience ever. Do not use them ! They Blocked my account saying it was fraudulent when my business has existed over 3 years now stating that at wix they can hold my payout up to 120 days (4 months) terribleor they will issue a refund to my customer even i have tracking # attached to my order and a signature was requested ! they will loose a lot of business to Paypal.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Munroe Inn
Wix Sux indeed. They should be in the business of selling website building. It is good enough to build an expensively and beautifully . The moment you created your site, you are are done enjoying your site . They claim that they have full solution for hotels, they don’t. It is a moke the reservation system, that is buggy, like a street dog. “Customer service” is not a service, it is kids who pretend to be answering to you. They dismiss tickets like it is some game going on. They have have no template for reservation notification to a guest, that will serve a minimum of an adequate confirmation letter. There is no hotel information anywhere, there is no policy informationation anywhere. And if it cancelled, there will be no notification to the guest, since they have no cancellation template (and they dont plan to offer one in a near future)… Do they really understand the hospitality business at all? before offering a “full solution”, eg fool solution…
This comment refers to an earlier version of this review and may be outdated.
Wix Sux. I’m not sure where they get the nerve to use the term “Customer Support”. I’ve wasted several hours over several weeks going back & forth with their “support” team on an issue I’m confident could be resolved with a 15 minute phone call. I’ve repeatedly asked for a “support” contact number and all my requests go ignored. Instead, they refer me to the support page which – in a circular idiocy – loops me back to emailing them because the call center has no number, is permanently closed, and there’s no option to request a call back! Then the process all over again.The real tragedy here is that I can’t rate Wix any lower than one star.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Form Web Design
20190112Comment Posted hereURL:– Content Posted –Question to consider – “Have you personally worked a website using Wix?”This is why I seriously question the 5 star rating you gave, because I do have personal experience using Wix. I give it a 3 star – Let me explain.My business is a website developer and designer. I have built many business websites and even hand-coded from scratch a website. Last year, 2018, I had a client contact me to update their Wix website. They contacted a web designer to bring their DIY website to a better layout and appearance and functionality. I did the work and this is what I found using Wix.1. Lag – the framework is mostly script based, far more than standard CMS sites as WordPress , Joomla, etc. The old issue still prevails when a website has too many scripts – it lags because the browser is catching up with all the script based commands. I have researched that issue and there are a lot of complaints posted on Wix about this issue. Wix cannot do anything about it because their entire DIY drag and drop format is all script based. I had to switch to using Chrome to use the Wix interface because it was causing too much lag in Firefox. Even then, Chrome can stall or lag as well using Wix.2. Limitations – you get what you see, but no more. The average person does not know website source coding to do any custom work. Therefore, they depend solely on what element interface & Apps Wix provides and many are quite limited in their functions and generally poorly designed when it comes to end-appearance. This is in comparison to comparable Apps used in standard CMS sites.3. Need some coding Knowledge – this is where people, like the client I had, fall when trying to use DIY sites like Wix. There is NO DIY system where you don’t need some knowledge of Website coding, as CSS. Things like “px”, “width: / height:”, “hexadecimal code (color)”, etc. When a person has no experience and no knowledge of these things, they cannot “see” their DIY layout in the proper manner and will find it hard to use Wix when it came to making element adjustments and alignments on a page, which requires a person to understand CSS properties and values. 4. Page Speed – is generally poor and there is not much a person can do to speed up a Wix website. 5. No real Uniqueness – the big problem with these template designed DIY websites is there are not enough templates to become more unique for your website. Since most people are not website coders and cannot modify source code and they are not website designers so creating an effective and attractive layout will not happen, they end up plugging in a template, making little change to it and enter their content and they create website that looks just like anyone else’s. It is easy to tell when coming across these websites. 6. No Design Experience – this is where the client that contacted me ended up finding out. They having no web design knowledge and experience ended up creating a website that was simply, awful looking and hard to read. When Wix claims anyone can create a great website is misleading. 7. Learning Curve is not fast – because of the above. 8. Not mobile responsive – and Wix says it themselves when giving advice about creating web pages. They said a page will not automatically be mobile, that people have to switch to mobile view and arrange their page in that view to create a mobile version of their website. I found that true and the frustrating part is a person cannot change or modify page elements in mobile like they can in regular full desktop view. This means a person has to first understand what “mobile view” means when to comes to website pages, then they have to understand how to visualize their web page for mobile view. This means what they wanted in desktop view is not always good in mobile view, such as very long text paragraphs.In addition, elements in mobile view function a bit different than desktop, mainly because the full function to modify an element exists in desktop mode, not mobile mode. 9. Frustrating support system – I had to contact their support several times because things were not working well. What was really annoying was the fact their support system is not user friendly. if you did not save the URL of your support request when it was posted the first time, you will never find that post ever again using their search box. How Wix support communicates is via email, but their email do not contain any URL to that support request online. Using their support system was frustrating experience. 10. Limited to their Apps – and this can be frustrating in itself. Most of the Apps they offer are not very good, they don’t look that great and a lot of the Apps you have to buy beyond the basic version that is offered for free. Even if you have a paid Wix account, that is still the case.11. SEO – is poor using Wix Apps for SEO. This means a person needs to know enough about SEO to really make their Wix site SEO – first page in Google search results.== Final Comment About Wix==From this experience with Wix and with my background in Website design and development, I would Never recommend Wix for a business website. They are better off using WordPress or Joomla, or Shopify. == What do I Recommend? ==Use WordPress. Despite the new Gutenberg block editor, it is still far superior to Wix. Far more stable, not buggy, no lag unless you create it yourself, far better array of free Apps that not only look better when in the site than Wix Apps, but are far superior in functionality and dependability. WordPress also provides a huge library of free themes and if you wanted a premium theme, you are certainly going to get a website that is far superior to Wix.
This comment refers to an earlier version of this review and may be outdated.
I was charged $404 after cancelling. It is a nightmare trying to speak to or email anyone at this company. I conveyed this once I did get on the phone with them and the response was “well sir, you paid for a service that automatically renewed”. I was refunded $202. I would run, not walk, from this company. Every link to talk to customer service is a loop back to a list to get self help. In the end you’ll just give them your money cuz youre exhausted.
This comment refers to an earlier version of this review and may be outdated.
Thanks for your comments. Too late for me, but might save someone else a lot of time and money!🤦♀️
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Adat B'rit
Overall it’s a good site to build a website on. It allows you to build from scratch and you can produce a really great looking website. However, I have found that they don’t allow you to delete any of your site history, so that every time you publish your site, every previous version of your site remains on the server. Over time this can fill up the 10GB space we have for the business premium plan we have. Granted, this may take time to fill it up, but we have audio files that we publish weekly and these take up space as well. It seems to me that over a short period of time the space will fill up and we will be faced with the necessity of getting more space, which means paying more money. It doesn’t seem fair nor good business practice. We should be able to get rid of all but the last three versions of the website because we will never go back to the original saved site version. I asked wix.com about this and they simply told me that we don’t have that ability at this time and they are always working to improve things. But they gave no indication that they intend to do anything about it any time soon. It doesn’t seem to be a priority.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: www.worldtimegems.com
I went to Wix as they said it was an easy to use site. I am no a computer buff and so decided to choose them, I wish I had not! Customer support answer slowly and the answers never seem to solve the problem. I have followed their instruction to no avail. They then decided to say it was not the system but my laptop. Which is a farily new and very good laptop. Wix is in my opinion difficult to set up customer service is appalling and if you do not wish to end up pulling your hair out in frustration use one of the other providers. If I could I would give them a minus rating I think the Wix service and website is a disgrace. This morning I had a computer guy round to try and sort it out and even he couldn’t get it to work! Don’t waste your money use someone else as it now seems I shall have to and bear the cost… The only thing I can say that is postive about Wix is that their designs are good, the rest is absolutley appalling including their so called customer support service. Have they never heard of chat or a phone? If it was possible to actually communicate properly with someone, one might be able to resolve issues. Sort it out Wix and make your sites more usable please.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Avenir Holdings Pte Ltd
I noticed that suddenly only part of the website was visible when using Chrome but perfectly visible with Edge.There is no way to get in contact with WIX support for a chat to get it fixed or to send them a print screen.It is a really good app but the lack of direct support is poor.
This comment refers to an earlier version of this review and may be outdated.
Wix is easy to use and offers a slew of plugins but I have an online art gallery for artists to sell their work. I am finding it extremely hard to get interest from anyone because wix is incapable of allowing uploads on the front in. I have artist email me every day asking how to show their work, when I tell them they have to send me their digital images for me to upload I never hear from them again. I’ll then find that they have gone to a different site with the capability for them to upload their works themselves. This is very frustrating. Wix is also very slow. Think twice before using wix,If you plan for your site to be user interactive wix might not be a good idea.
This comment refers to an earlier version of this review and may be outdated.
Unfortunately, Wix hotels do not give you the option to book more than one room when making a reservation. You can only choose the number of guests and then it only searches for a single room that can occupy that number of guests. I.e if you want to book 2 rooms with 2 ppl in each you have to book and pay for one room and then start the booking process again. And the guest is left hoping there’s another room available without any info. They’ve been aware of this issue on their own forum for over a year now and have no timeframes to address this. They are selling that you can fight back against the big OTA’s but they havent leveled the playing field for hotel owners and are not planning on doing so.
This comment refers to an earlier version of this review and may be outdated.
I see a lot of negative feedback on here from people. I frankly do not understand it. WIX is a super powerful designer not only for DIYers but for professionals as well. I have built many sites for my clients with WIX, even for smaller corporations with complex requirements, and for the most part my clients are highly satisfied.I wonder if many of the more disgruntled reviews are from DIYers that may not have any actual web design experience. It is “easy” per say as you do not need to know code, but you still need to know the fundamentals of designing a great website. As with any disruptive technology, there will always be some hiccups, especially for people who are accustomed to the older way of doing things. WIX is constantly updating it’s functionality to continue to be competitive in the WYSIWYG space. I did not give it 5 stars because there are some features such as sub-sub navigation that I would like it to have. I do believe it will come and I believe WIX will continue to attract customers.Mike
This comment refers to an earlier version of this review and may be outdated.
Wix had a great product and even greater customer support. Now I called and was given a text message instead of a live person to help. Totally disappointed!!!!
If I had know that I couldn’t get a live person to help I would have started my Wix website at all. Live service is absolutely essential for me.
Please bring back your live service.
frank
This comment refers to an earlier version of this review and may be outdated.
My Wix plan was cancelled on Nov. 1, 2016. I received a comformation the same day, Nov. 1, 2016 I gave them the reference number from Nov. 1st. I never received a credit. It’s now 17 days later and I am still waiting. I spoke to the representative today and she again cancelled my account and stated it could take 10-20 days to receive the credit. So in addition to the first 17 days, I now have to possibly wait an additional 20 days. I am not happy! My feedback is very poor.
This comment refers to an earlier version of this review and may be outdated.
I love the wix site and the mobile site however because they do not integrate sales tax into their shopping cart I can’t use Wix to create my store. I have to use an add-on app; ecwid which is much less user friendly and less eye catching. It is also very annoying that I have to use two programs to accomplish what I thought I would be able to do with one site. Please add automated sales tax to your shopping cart!!! I cannot possibly enter every sales tax rate for the entire country!!!
This comment refers to an earlier version of this review and may be outdated.
Wix became very powerful over the last couple of years. Back in 2010 there wasn’t really one website builder that stood out from the rest. The only thing that I would like to see would be the functionality to change the template after publishing your website.
This comment refers to an earlier version of this review and may be outdated.
BEWARE of WIX SELLING & FALSE ADVERTISING PRACTICES:When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder.I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge).Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription.This is clearly, false advertisement!As of now I have cancelled my subscription for the Site Booster so I won’t get charge again.When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned.They issued me a credit for this charge.I wished that I haven’t paid in full up front as is required for the year for the yearly subscription for their service.As of now is “wasted” money since I can not get a refund for it and is paid until it expires for the yearly service.As of now I am looking for another company to design my website with and won’t be using Wix anymore.I also haven’t finished designing my website completely yet.
This comment refers to an earlier version of this review and may be outdated.
Be careful, don’t use Wix website. Wix is maybe the WORST provider ever seen. Wix team always make false advertising everywhere. Wix website are totally unfunctionals. No answer from support, or stupid answers with no solutions to problems.Very SLOW websites, or if you made a page with very few (2 or 3) elements : They seem being able to give you a very nice and beautiful website but you can’t use it when you use apps. It is totally false advertising. Images send to socials are very very little and absolutely not interesting, many bugs and more and more and more…. The only answer from Wix team, if we can call them a team, is to clean history and cache. Did you ever said to your clients : “hey buddy, if you want to access our website, clear your cache !!!” RIDICULOUS !!! Don’t forget that : with Wix, you have a low price initial webpage, but after ALL is paying. Never use Wix websites, they are dishonest and unscrupulous about their product and services. ————————————– N’utilisez jamais de site internet chez Wix, probablement le pire provider qui existe. Wix passe son temps à faire de la publicité mensongère partout, vous faisant croire à de somptueux sites qui en réalité ne fonctionnent jamais et sont très, très lents, à tel point que même vous avez envie de partir de votre propre page. Sauf évidemment si vous ne mettez que deux ou trois apps dessus, auquel cas il ne ressemble à rien. Leur équipe ne résout aucun problème, ne donne aucune solution. La seule réponse est en permanence la même : videz vos caches, redémarrez votre navigateur ! Avez vous déjà dit à vos clients : “Si vous souhaitez accéder à notre site, videz donc vos caches Monsieur, enfin, comment faut-il vous le dire ?” On rêve d’entendre ce genre de nullité comme réponse de la part d’un support de provider de nos jours, et jamais aucune autre solution. Les sites Wix sont définitivement à proscrire, n’utilisez Jamais ce provider.C’est une publicité totalement mensongère, et malhonnête. De plus, après une page installée presque gratuitement, chez Wix, tout est payant !!! La nullité, c’est comme le minimalisme artistique, cela coute très cher. Wix : Fuyez ce provider, c’est le seul conseil à donner.
This comment refers to an earlier version of this review and may be outdated.
I just spent countless hours building my ecommerce site. When it came time to connect it, It wouldn’t connect, kept getting some error that the sight was being used b another user. Im the ONLY owner of my domain and the only user on their site. Im so Angry that all my work was for nothing. I contact their so-called Support and NEVER received a follow up to my reply. Wix is quick to take your money, but dont give a hoot about you or your issues. I paid and canceled an hour later. When I set up my SEO, I wasn’t able to see any of my pages either. The only information that came up was my previous site from a year ago. RUN RUN RUN AS FAST AS YOU CAN WHEN YOU HEAR OR SEE THE WORD WIX
This comment refers to an earlier version of this review and may be outdated.
DO NOT USE WIX EVER!!!#1 – Google Hates WIX they use HTML5, which is flash and flash means you have no content #2 – I have 469 pages of content and at least 200 thousand words and what does Google Adsense say “You have been rejected because we could not find any content and only 11 words”#3 – My site is Wildlife Planet at http://www.wildlifeplanet.net. When I searched for Wildlife Planet NOT ONE page appeared on Google in the first 25 pages.#4 – I then searched for wildlifeplanet.net NOT ONE of my 469 pages appeared. Twitter account… yes Facebook… Yes even video, blogs, press releases with my website address came up, but not one of my WIX hosted 469 pages.#5 – It’s so bad when I searched for wildlifeplanet.net this site that has ONE BANNER on it wildlife-planet.com came up #3 but not one of my 469 pages in the first 30 pages (about 300 individuals) of search results.#6 I wrote to WIX a dozen times about this and after I wrote to them EXACTLY what I wrote above here is their canned cut and paste response.”Your SEO looks great and you do have a lot of content. We guarantee you Google sees your site and maybe you should add more content. Google loves more content. Hope this helped, Have a great dayDON’T USE WIX YOU’LL REGRET IT
This comment refers to an earlier version of this review and may be outdated.
Dominick: I sympathize with the problems you describe. But HTML5 is not Flash. HTML5 has its own code for doing the things that Flash does, without the security issues that Flash sometimes has.
This comment refers to an earlier version of this review and may be outdated.
Aidan, Thank you for your feedback on WIX. I was wondering what type of computer/operating system you were using to fully take advantage of WIX’s technology? Some negative feedback on wix is about laggy load times for both the HTML5 editor to open and their website to load. Did you experience anything like this? If not I was wondering if you had a more advanced computer operating system then some…
This comment refers to an earlier version of this review and may be outdated.