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Wix Review

    Jason Vissers
  • 32 comments
  • Updated on:
Advertiser Disclosure: Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity.
Jason Vissers

Jason Vissers

Expert Analyst & Reviewer at Merchant Maverick
Jason Vissers has been researching, analyzing, and writing about small business software and finance since 2015. His financial expertise has been cited in numerous publications, including The Ladders. Jason graduated with a Political Science degree from San Diego State University in 2001.
Jason Vissers
View Jason Vissers's professional experience on LinkedIn.



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The Merchant Maverick Seal of Approval 🏆

Wix



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After hours of in-depth research and evaluation, we can confidently recommend this brand to our readers. Get started today and see Wix for yourself.

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32 Comments

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    Ben Tabibian

    Organization Name: Behr

    Do not trust this company. I feel like I got robbed as they automatically charged me $600 without my knowledge! I saw the email in junk folder that they will automatically renew the account after 10 days they charged my credit card. When I emailed them for refund they denied right away! There is no way to contact them or call them except for the email!!! Don’t trust this company!!

    1
    • Organization Name: Behr

    This comment refers to an earlier version of this review and may be outdated.

    Louis

    This company will steal your money if the trial passed. Our credit card got charged automatic then we want to get refund for the remainder months (9 months) and they told me that they don’t have that option. It’s 2020 not back to 1900 which you can go to your merchant account then refund back to customers. Therefore, please don’t gave your credit card to them on file or auto renew. They keep telling that don’t have this option and if they have this option then they will refund. Just refund me back and stop using excuse.

    1

      This comment refers to an earlier version of this review and may be outdated.

      Kim J Klataske

      Organization Name: Ms.

      My 10 year daughter received this website as a gift which was then transferred to me. When it was up for renewal, I was charged $14.95, which I thought was fair. Then a month later I got charged $168 for premium services which I never requested. As soon as I received my credit card and saw it on my bill, I canceled it and requested a refund through their website. (It is impossible to call and talk with a person). They denied me a refund because it had been 2 weeks since they charged it to me, although I had no way to know about the charge until I saw it on my credit card bill. Totally feel robbed and scammed. Will recommend that everyone avoid Wix.

      1
      • Organization Name: Ms.

      This comment refers to an earlier version of this review and may be outdated.

      Louis Guadagnino

      Organization Name: Living Stress Free, Inc

      Generally speaking, I don’t write reviews but in this case, It’s a moral imperative. My review isn’t about building a website. My review is about Wix’s misleading information and the irresponsible recommendations they give customers. Ninety-nine percent of my business is service. One of the reasons I chose Wix was I loved their Psychotherapist website template which was displayed as an authentic site created by a Wix customer. Another reason was I could keep my merchant gateway which is Paypal. I was happily surprised when I read I could book appointments and sell my services through my shopping cart. I was offered a 50% discount and I signed on for three years. Designing the site was easy but the directions were misleading or incorrect at times and I never could accomplish a few simple things like organizing my shopping gallery in categories rather than showing every item displayed on one page. But the real reason I’m writing this review is to warn anyone who has a service-based business. Here’s what they don’t tell you: You will not be able to integrate appointment booking with your shopping cart (“store”). Wix’s store only functions as a shopping cart for physical products or digital products (downloads). Their suggested workaround is to sell services as digital downloads. It’s bad business advice. Digital products are taxable in some states. if you have customers who meet with you via video conferencing they could be taxed for your services. If you have a business merchant account with Paypal you will only be able to collect fees from people who have a Paypal account. If a customer doesn’t have a Paypal account their transactions will have to be processed by Wix. You will not find this information anywhere on Wix’s site even in their help section. I only learned it when I called and directly asked. I did read that it was possible to collect fees including credit card purchases via PayPal several places on the Wix site though it is not true. Personally, I am not going to leave a corporation that was built from the bottom up to process financial transactions for a web design corporation any more than I would buy a website from Paypal. Again, my purpose in writing my review is to warn against their misleading information and very poor business recommendations. In the end, I believe Wix is misleading, untrustworthy, and can even be destructive to a small business. Beware.

      1
      • Organization Name: Living Stress Free, Inc

      This comment refers to an earlier version of this review and may be outdated.

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