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Wix Review

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Wix Review

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Date Established
2006
Location
Tel Aviv, Sao Paulo, New York City, Dnipropetrovsk, Vilnius

Pros

  • Excellent blogging and eCommerce
  • Easy learning curve
  • Excellent restaurant/food-ordering features
  • Intuitive editor
  • Numerous integrations

Cons

  • No live chat support
  • Not fully mobile responsive
  • Numerous public complaints

Overview

Wix, the planet’s most popular website builder, was founded in 2006 by Avishai Abrahami, Giora Kaplan, and Nadav Abrahami. Fed up with the complexity involved in designing a new website for their startup, it dawned on the three men to create a piece of software that would allow them to easily design a custom website and grant a similar opportunity to others.

Since then, Wix has expanded greatly, boasting roughly 830 employees in Tel Aviv, Sao Paulo, New York City, Dnipropetrovsk, Vilnius, and other cities throughout the world. Wix is financially backed by Insight Venture Partners, Mangrove Capital Partners, Bessemer Venture Partners and Benchmark Capital, and has raised an impressive $61 million in funding.

Wix’s sleek editing interface, when combined with excellent training material and an endless sea of flawless apps and integrations, is extremely effective and has resulted in enormous profits and an exponential growth rate for the company. To date, there are more than 100 million website owners, distributed across 190 countries, who use Wix. On average, 45,000 people sign up to create a Wix website every day.

Wix’s public profile seems to be growing as time goes on. In fact, just prior to sitting down to update this review, I heard a Wix advertisement on the radio – on NPR, of all places! Wix even collaborated with Dreamworks on a Super Bowl ad last year. With this heightened profile, Wix is staking its claim on the zeitgeist.

Wix’s versatility is highlighted by the fact that they essentially offer two website building platforms. You can build a Wix website using their standard drag-and-drop editor OR you can use Wix ADI, a new AI-powered system that takes your content and designs a mobile-friendly website for you. More on that later.

Read my Wix review to see if the product justifies the hype.

Pricing

Simplicity and brevity have never been hallmarks of Wix’s plans. Wix has long offered a greater number of subscription plans than most competitors. The free version of Wix is provided to anyone who signs up for the service and includes:

  • Full Usage of Wix’s Design and Editing Platform
  • 500 MB Storage
  • Unlimited Pages
  • Free Hosting
  • Free Wix Domain
  • Wix Brand Ads

Note: Sites created with the free version display a small bar in the top-right corner of the screen that advertises Wix, and a free site’s URL is displayed as “wixusername.wix.com/sitename”.

Wix’s premium packages (listed and described on their website’s pricing page) are as follows:

Connect Domain Plan

  • $5.00/month (annual plan)
  • $4.00/month (2-year plan)
  • $3.50/month (3-year plan)
  • $7.00/month (monthly plan)
  • 500 MB Storage
  • 1 GB Bandwidth
  • Connect Your Domain (instead of “wixusername.wix.com/sitename”)
  • Free Hosting
  • Google Analytics
  • Premium Support

Combo Plan

  • $10.00/month (annual plan)
  • $9.00/month (2-year plan)
  • $8.50/month (3-year plan)
  • $14.00/month (monthly plan)
  • All of the Above PLUS:
  • Free Domain
  • 3 GB Storage
  • 2 GB Bandwidth
  • Removes Wix Ads

Unlimited Plan

  • $14.00/month (annual plan)
  • $11.00/month (2-year plan)
  • $10.00/month (3-year plan)
  • $16.00/month (monthly plan)
  • All of the Above PLUS:
  • 10 GB Storage
  • Unlimited Bandwidth
  • Site Booster App (annual plan only)
  • Form Builder App (annual plan only)
  • $300 Ad Vouchers (annual plan only)

eCommerce Plan

  • $17.00/month (annual plan)
  • $15.00/month (2-year plan)
  • $14.00/month (3-year plan)
  • $20.00/month (monthly plan)
  • All of the Above PLUS:
  • 20 GB Storage
  • 20 GB Bandwidth
  • Online Store

VIP Plan

  • $25.00/month (annual plan)
  • $22.00/month (2-year plan)
  • $20.50/month (3-year plan)
  • $30.00/month (monthly plan)
  • All of the Above PLUS:
  • 20 GB Storage
  • Unlimited Bandwidth
  • Exclusive VIP Support Line – Priority Callback
  • Instant Response
  • Professional Site Review

All Wix website packages, including the free package, provide users with access to customer support lines, as well as “top-tier industry hosting,” access to the Wix App Market, and full admittance to Wix’s massive gallery of free-to-use stock photos and clipart. Furthermore, all Wix plans come with a 14-day money back guarantee.

Web-hosted or Licensed

Wix is completely cloud-based, meaning there are no CDs, DVDs, product activation codes, or anything else to install when utilizing this service. Users sign up at Wix.com using their email address, assign themselves a password, and then take control of their own account settings and site management from a web browser.

Hardware/Software Requirements

As cloud-based software, there are no system requirements for Wix. As for browser compatibility, just use the latest version of Chrome, Firefox, Safari or, if you must, Internet Explorer. Note that Wix is not yet compatible with Microsoft Edge.

Business Types Supported

In today’s diverse web space, a website builder must be ready to serve any need. With hundreds of templates to select from, customers in virtually any niche can find the perfect layout. Wix provides twelve main template categories to build from, including:

  • Business
  • Music
  • Accommodation
  • Events
  • Online Store
  • Blog
  • Health & Wellness
  • Restaurants & Food
  • Photography
  • Video
  • Design
  • Portfolio & CV

Under each of these primary categories is a slew of sub-categories to help narrow down the exact look and feel you’d like for your site. For instance, clicking on the Business template category opens up the following sub-categories:

  • Consulting & Coaching
  • Services & Maintenance
  • Advertising & Marketing
  • Automotive & Cars
  • Real Estate
  • Finance & Law
  • Technology & Apps
  • Pets & Animals

Wix is highly adaptable and seems to have a universal appeal, with no one type of person or business more or less suited for the service.

wix review

Ease of Use

  • Tutorial Videos: The world of website building can become a bit overwhelming. Fortunately, with Wix, as soon as you load up the website editor for the first time you are greeted by a friendly and helpful video to show you how to get started. There are also videos scattered around the various editing tools that give you a good idea of how to complete whatever task you’ve moved on to. These videos were a BIG plus for me.
  • Editor: The Wix HTML5 Editor is an incredibly powerful, simple, and easy-to-use tool. Not once while using it did I find myself fumbling around or becoming frustrated, nor did I ever become overwhelmed by the various tools I was exposed to. Everything operates in a very streamlined manner; I couldn’t speak more highly of the experience I had with this editor.

wix

  • Previewing: Wix comes with a “Preview” button (positioned in the top-right corner of the screen) which allows you to instantly view your website as though it were already published.
  • Shop: Wix’s store is an easy-to-setup program which enables users to run their own online merchant platforms, designed to accept payments through various processors such as PayPal, WebMoney, and Skrill. Everything about this feature is already pretty straightforward, but there are additional tutorial videos available if necessary. For me, being able to funnel items into specific categories and have those categories appear on my site’s homepage was a big plus, and seems to allow for effective self-advertisement. Note: You must upgrade to the eCommerce package to access this feature of Wix.
  • Blog: The Wix Blog Manager allows for the swift drafting, editing, publishing, and publicizing of blog-posts. It helps users decide which posts to feature on their site’s main blog page (it’s possible to draft posts and schedule them to be made live at a later date). This feature comes with all the little nuances I like to see in a blog editor, including the ability to attach images or videos directly to the post.
  • Wix Artificial Design Intelligence: In keeping with recent trends in automatic website creation (exemplified by such services as The Grid and Impress.ly), Wix has launched an AI-powered website building solution of its own. When you begin a new website, you’ll have the option of building it with Wix’s standard editor or with Wix ADI. Choose the latter, and you’ll be prompted for some basic information, including your personal/business information, site purpose, and basic taste preferences. Wix will then create a website for you. Wix ADI also gives you the tools to easily swap out and edit content, as well as change your site’s colors and fonts. You won’t have the same level of exacting control as you do with the standard editor, but if you’d rather have Wix do the heavy lifting for you, Wix ADI is a fantastic tool for creating vivid, contemporary websites.

wix review

All in all, Wix presents users with an intuitive, do-it-yourself platform. Take any available template and play around with the editing tools for even a couple of hours, and you can build yourself an incredibly fine looking website. During my trial of Wix, things ran smoothly and nothing ever froze, crashed, or deceived me. I actually enjoyed creating my test site.

My only hang-ups were these:

  • I don’t like the perfunctory eCommerce Premium Package subscription required to access Wix’s shop feature; it is an understandable requirement, but one that could be presented in a more convenient way.
  • Some advanced navigation tools were difficult to get assigned correctly. Arrow buttons, when inserted into your page, sometimes have trouble differentiating when to advance to the next page and when to go the next frame on the same page.
  • Finally, there is no simple way to set up a series of page templates within your site map. If you want several pages to have identical layouts, you will either have to eyeball it, or dig into the HTML5 code and assign exact coordinates for your web objects.

Features

I stand impressed with the plethora of features Wix has to offer. Whether simple and seemingly insignificant, like the optional PayPal ‘Donate’ button, or massive and ever-expanding like the App Market, everything offered is well-designed, straightforward, and easy to put together. What’s more, the feature list only expands with time. Recent feature updates include the ability to upload your own fonts, the ability to add contributors/team members to manage your site, customizable mobile menus, and the new Wix Pro Gallery, which allows for enhanced image quality and autoplay videos – great for showcasing your multimedia content. Other features include:

  • Bigstock Photos: Wix’s integration with Bigstock Photos provides users with an alternative method of uploading images (rather than simply choosing from personal photos or from Wix’s selection of free photos). Bigstock Photos offers a massive selection of high quality, professional-grade images which, for a fee of roughly $3, users of Wix can license out and upload to their sites.
  • Premium Bonuses: Along with the purchase of any premium package, Wix users receive a Favicon add-on. Perhaps more importantly, users are also given access to Google Analytics, which provides real-time feedback on site traffic, traffic sources, sales tracking, and more, and helps users adjust to the requirements of visitors/customers.
  • Social Media: Wix is highly integrated with social media platforms and allows users to add Facebook comment boxes, Twitter Tweet buttons, a hotbar of links to social media outlets, and various other little widgets anywhere on the site.
  • Blog Elements: With the “Blog Elements” section of Wix’s editor, users can integrate their site’s blog with the rest of their website and perform a variety of other functions (adding a widget to display the most recent blog posts on a sidebar, for example, or creating a visual link to a gallery of posts).
  • Mobile Compatibility: The mobile editor lets users modify their sites for mobile devices. Wix provides a “Gridlines” feature that makes it possible to place all site elements within certain parameters while doing normal editing in order to ensure the best mobile editing experience. Design changes made while editing sites for mobile use, such as color changes or pallet swaps, do not affect the sites’ desktop view. If necessary, the mobile optimized view can be disabled so that patrons can view the normal site via their mobile devices, but this can result in errors of functionality.
  • Wix App Market: The Wix App Market is perhaps one of the greatest tools Wix has to offer. With this feature, users can turn their sites into powerhouses by integrating with online shops like Etsy or Ecwid, creating real-time comment feeds, and/or establishing premium booking systems. With hundreds of third-party apps available, Wix is constantly introducing new add-ons to its users. Wix recently spotlighted a few of them.
  • Wix Forums: A recently-added feature, Wix Forums lets you host your own membership-based online community, separated from the noise and drama of social media. Visitors will need to become members in order to gain posting privileges, though anybody can read posts.
  • Restaurant Tools: Some of Wix’s most impressive features are their restaurant-specific widgets. For the budding restaurateur, Wix offers a menu element, a reservation system, and, most impressively, a full online ordering system. You can offer both pickup and delivery, receive paid orders from any device your hungry customers might be using, and keep all the profits to yourself, as Wix doesn’t take a commission. It’s a fantastic set of features for those running a modern eatery.

wix review

  • Wix Hotels: For the hotelier, Wix offers a great set of features under the Wix Hotels banner. Along with a bevy of property-specific templates, Wix offers an online booking system that carries with it the following:
    • Reservation management
    • Accept payments — commission-free
    • Create flexible pricing options
    • Take bookings from any device
    • Multilingual booking for international guests
    • Send instant confirmation emails
    • List your site on TripAdvisor for maximum visibility

wix review

  • Wix Code: Good news for web developers and other users seeking to do more with their sites: Wix Code is here. Enable Wix Code and you’ll be able to build database collections, create custom forms, and even directly edit the page code of each page on your site (if you’ve got some coding skills). However, you don’t need coding skills to make use of Wix Code. I don’t code, but with some heavy use of Wix’s tutorials and some tinkering, I was able to create a page that displays items from a database I had created. It’s a powerful tool and one which should be helpful to web designers creating sites for their clients, as well as amateur site creators willing to read a few tutorials.
  • Miscellaneous: There is a myriad of handy tools found through the Wix editor, including a Google Map integration, optional PayPal ‘Buy’ or ‘Donate’ buttons, an integrated Flickr gallery to keep patrons up-to-date, and many other simple little details that make the overall presentation of your site more compelling.

Web Design and Editing

  • Templates: In Wix, there are hundreds of well-designed templates to choose from, some with styled layouts and others that are completely blank. It should be noted, however, that once you choose a template, you’re stuck with it. If you’re unhappy with your choice, you can either make edits or start from scratch with a new site. You can have multiple sites under the same account, however, so you may build a new site with an entirely new layout, then retire your previous one without any downtime.

wix templates

wix templates

wix templates

  • Desktop Editing: As I mentioned earlier, I had nothing but fun while crafting my test site with the Wix HTML5 Editor. The easy-to-navigate menu sports five main categories (and a lot of sub-categories as well), and I always felt in control and confident, able to make precise design changes to the overall atmosphere of the website. Some users have expressed concern with the fact that all aspects of the editor are executed via drag-and-drop (though you can now embed code with the HTML element). But in general, for the layman, Wix’s editing features are perfect.

Mobile:

  • Front end: Most HTML5 templates include layouts for mobile devices, but they are very limited on customizability. While its competitors have adopted full mobile responsiveness (meaning your site automatically adjusts its sizing, proportions, and layout to fit the small screens of mobile devices), Wix has not yet adopted this approach.
  • Back end: Editing your website from a mobile device is not possible. You’ll have to administer your site from a full web browser at your desktop computer.

Integrations and AddOns

Without the benefit of external integrations, the Wix HTML5 Editor – functional as it is – falls a little flat. That said, the Wix App Market is truly a testament to what third party integration can bring to any website. Because developers are able to create and share their own add-ons, other Wix users have the opportunity to expand and diversify their websites as well. Some of the most popular integrations include online shop expansions (like the Etsy app), the restaurant-oriented features, the Wix Hotels premium booking system, live Instagram feeds, website profile systems, and the various site boosting applications (such as Site Booster).

Payment Processing

Wix’s store offers payment processing through a handful of vendors, including:

  • Square
  • PayPal
  • WebMoney
  • Skrill
  • Authorize.net
  • PayU
  • Offline Payments (this option allows you to accept payments—cash, check, bank transfer, wire transfer, etc.—offline.)
WebstoreIntegrationsDevelopers

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Integrate With Popular eCommerce Software

Developer-Friendly Tools For Customization

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Highlights:

  • No coding required
  • Free personalized URL
  • Premade customizable themes
  • No hosting fees
  • Manage from your Dashboard
  • Mobile-ready storefront
  • Integrate with your in-person store

Integrate with:

  • WooCommerce
  • BigCommerce
  • Ecwid
  • 3dcart
  • OpenCart
  • Zen Cart
  • Weebly
  • WordPress.com
  • Wix
  • +More

Highlights:

  • API for custom solutions
  • In-person solutions
  • Online solutions
  • Card reader SDK
  • Customer management solutions
  • PCI and EMV compliance
  • End-to-end encryption
  • Dispute management
  • Fraud detection

Instant Account Setup

Fast Funding

No Monthly Fees

2.90% + $0.30 for online sales

Instant Account Setup

Fast Funding

No Monthly Fees

2.90% + $0.30 for online sales

Instant Account Setup

Fast Funding

No Monthly Fees

2.90% + $0.30 for online sales

Wix’s available payment processors vary by country. You can find a full list of processors and the countries in which you can use them here.

Customer Service

Wix makes an effort to keep users feeling as cared for as possible, but this is not always as effective as would be ideal. Unlike most other website building services, Wix does not offer 24/7 live-chat or provide an email response system. The company does offer a toll-free number which customers can call for help with their issues. This option is good in a pinch, but be aware that you could possibly be put on hold for an unspecified amount of time. The “Scheduled Call” system, on the other hand, allows you to book your own time and date for callbacks when faced with a technical problem.

Additionally, there is a support center available, full of articles, best practices, and FAQs to help with most general questions or problems, as well as a community forum.

While the company does not provide quite the level of service I’d like to see, I have noticed Wix staff posting to several sites in response to negative reviews and complaints. This is a positive sign, I think, and an indication that Wix values the happiness and overall satisfaction of their customers.

Note: Customers can receive exclusive, priority customer support by upgrading to the Wix VIP premium package.

Negative Reviews and Complaints

There are a number of Wix users who have experienced obscure and terrible problems with Wix. The problems range in severity from not being able to unregister credit card information to having the editing platform crash the users’ computers. Many of these negative reviews are fairly harsh and one can’t help but wonder why the same problems keep popping up with multiple users.

Wix’s average customer rating at Trustpilot currently stands at 4.6 out of 10. Most older Wix reviews on Trustpilot lean positive, though there have been some recent complaints concerning Wix’s customer service and billing practices.

Positive Reviews and Testimonials

Many users say that Wix is one of the greatest drag-and-drop website building services ever created. Those who have already used it for several years claim that as good as it is, it’s only gotten better with time, while others say that it’s by far the best builder they’ve ever used. Even aside from actual customer feedback, which is plentiful, many in-depth software review sites have characterized Wix as an outstanding piece of software.

Final Verdict

After testing the various features, tools, apps, etc. Wix has to offer, poring over reviews, testimonials, feedback and support statements, and building my own website (where I was able to precisely edit my chosen template and create exactly what I wanted), I’ve got to admit that Wix is one of the best and most reliable web services I’ve ever used. Nearly every step I took was smooth, reliable, and expertly guided. My final product was wonderful, and I could hardly ask for a better website building experience than what Wix offered me.

While I may seem overly complimentary, I think my enthusiasm is justified. I came into my Wix review as I would to any other review, and was surprised to find myself having fun with the tools I was given. I didn’t know what to expect when I started out, but it quickly became apparent that I had stumbled upon something that would have mass appeal.

That said, the customer support system could stand to be bolstered up a bit more, and ideally, there would be universal access to the eCommerce feature, but these are fairly innocuous problems. Minor complaints aside, I love Wix, and would wholeheartedly recommend its use to anyone — restaurant owners and hoteliers in particular — looking for an easy, effective way to custom-build a website.

Jason Vissers

Jason Vissers

Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
Jason Vissers
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20 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Olga Dolgicer

    Organization Name: The Munroe Inn

    Wix Sux indeed. They should be in the business of selling website building. It is good enough to build an expensively and beautifully . The moment you created your site, you are are done enjoying your site . They claim that they have full solution for hotels, they don’t. It is a moke the reservation system, that is buggy, like a street dog. “Customer service” is not a service, it is kids who pretend to be answering to you. They dismiss tickets like it is some game going on. They have have no template for reservation notification to a guest, that will serve a minimum of an adequate confirmation letter. There is no hotel information anywhere, there is no policy informationation anywhere. And if it cancelled, there will be no notification to the guest, since they have no cancellation template (and they dont plan to offer one in a near future)… Do they really understand the hospitality business at all? before offering a “full solution”, eg fool solution…

    1
    • Organization Name: The Munroe Inn
    Todd Curran

    Wix Sux. I’m not sure where they get the nerve to use the term “Customer Support”. I’ve wasted several hours over several weeks going back & forth with their “support” team on an issue I’m confident could be resolved with a 15 minute phone call. I’ve repeatedly asked for a “support” contact number and all my requests go ignored. Instead, they refer me to the support page which – in a circular idiocy – loops me back to emailing them because the call center has no number, is permanently closed, and there’s no option to request a call back! Then the process all over again.The real tragedy here is that I can’t rate Wix any lower than one star.

    1
      Mark

      Organization Name: Form Web Design

      20190112Comment Posted hereURL:– Content Posted –Question to consider – “Have you personally worked a website using Wix?”This is why I seriously question the 5 star rating you gave, because I do have personal experience using Wix. I give it a 3 star – Let me explain.My business is a website developer and designer. I have built many business websites and even hand-coded from scratch a website. Last year, 2018, I had a client contact me to update their Wix website. They contacted a web designer to bring their DIY website to a better layout and appearance and functionality. I did the work and this is what I found using Wix.1. Lag – the framework is mostly script based, far more than standard CMS sites as WordPress , Joomla, etc. The old issue still prevails when a website has too many scripts – it lags because the browser is catching up with all the script based commands. I have researched that issue and there are a lot of complaints posted on Wix about this issue. Wix cannot do anything about it because their entire DIY drag and drop format is all script based. I had to switch to using Chrome to use the Wix interface because it was causing too much lag in Firefox. Even then, Chrome can stall or lag as well using Wix.2. Limitations – you get what you see, but no more. The average person does not know website source coding to do any custom work. Therefore, they depend solely on what element interface & Apps Wix provides and many are quite limited in their functions and generally poorly designed when it comes to end-appearance. This is in comparison to comparable Apps used in standard CMS sites.3. Need some coding Knowledge – this is where people, like the client I had, fall when trying to use DIY sites like Wix. There is NO DIY system where you don’t need some knowledge of Website coding, as CSS. Things like “px”, “width: / height:”, “hexadecimal code (color)”, etc. When a person has no experience and no knowledge of these things, they cannot “see” their DIY layout in the proper manner and will find it hard to use Wix when it came to making element adjustments and alignments on a page, which requires a person to understand CSS properties and values. 4. Page Speed – is generally poor and there is not much a person can do to speed up a Wix website. 5. No real Uniqueness – the big problem with these template designed DIY websites is there are not enough templates to become more unique for your website. Since most people are not website coders and cannot modify source code and they are not website designers so creating an effective and attractive layout will not happen, they end up plugging in a template, making little change to it and enter their content and they create website that looks just like anyone else’s. It is easy to tell when coming across these websites. 6. No Design Experience – this is where the client that contacted me ended up finding out. They having no web design knowledge and experience ended up creating a website that was simply, awful looking and hard to read. When Wix claims anyone can create a great website is misleading. 7. Learning Curve is not fast – because of the above. 8. Not mobile responsive – and Wix says it themselves when giving advice about creating web pages. They said a page will not automatically be mobile, that people have to switch to mobile view and arrange their page in that view to create a mobile version of their website. I found that true and the frustrating part is a person cannot change or modify page elements in mobile like they can in regular full desktop view. This means a person has to first understand what “mobile view” means when to comes to website pages, then they have to understand how to visualize their web page for mobile view. This means what they wanted in desktop view is not always good in mobile view, such as very long text paragraphs.In addition, elements in mobile view function a bit different than desktop, mainly because the full function to modify an element exists in desktop mode, not mobile mode. 9. Frustrating support system – I had to contact their support several times because things were not working well. What was really annoying was the fact their support system is not user friendly. if you did not save the URL of your support request when it was posted the first time, you will never find that post ever again using their search box. How Wix support communicates is via email, but their email do not contain any URL to that support request online. Using their support system was frustrating experience. 10. Limited to their Apps – and this can be frustrating in itself. Most of the Apps they offer are not very good, they don’t look that great and a lot of the Apps you have to buy beyond the basic version that is offered for free. Even if you have a paid Wix account, that is still the case.11. SEO – is poor using Wix Apps for SEO. This means a person needs to know enough about SEO to really make their Wix site SEO – first page in Google search results.== Final Comment About Wix==From this experience with Wix and with my background in Website design and development, I would Never recommend Wix for a business website. They are better off using WordPress or Joomla, or Shopify. == What do I Recommend? ==Use WordPress. Despite the new Gutenberg block editor, it is still far superior to Wix. Far more stable, not buggy, no lag unless you create it yourself, far better array of free Apps that not only look better when in the site than Wix Apps, but are far superior in functionality and dependability. WordPress also provides a huge library of free themes and if you wanted a premium theme, you are certainly going to get a website that is far superior to Wix.

      3
      • Organization Name: Form Web Design
      casey knowles

      I was charged $404 after cancelling. It is a nightmare trying to speak to or email anyone at this company. I conveyed this once I did get on the phone with them and the response was “well sir, you paid for a service that automatically renewed”. I was refunded $202. I would run, not walk, from this company. Every link to talk to customer service is a loop back to a list to get self help. In the end you’ll just give them your money cuz youre exhausted.

      1
        Ed

        Organization Name: Adat B'rit

        Overall it’s a good site to build a website on. It allows you to build from scratch and you can produce a really great looking website. However, I have found that they don’t allow you to delete any of your site history, so that every time you publish your site, every previous version of your site remains on the server. Over time this can fill up the 10GB space we have for the business premium plan we have. Granted, this may take time to fill it up, but we have audio files that we publish weekly and these take up space as well. It seems to me that over a short period of time the space will fill up and we will be faced with the necessity of getting more space, which means paying more money. It doesn’t seem fair nor good business practice. We should be able to get rid of all but the last three versions of the website because we will never go back to the original saved site version. I asked wix.com about this and they simply told me that we don’t have that ability at this time and they are always working to improve things. But they gave no indication that they intend to do anything about it any time soon. It doesn’t seem to be a priority.

        3
        • Organization Name: Adat B'rit

        This comment refers to an earlier version of this review and may be outdated.

        Christopher Dyer

        Organization Name: www.worldtimegems.com

        I went to Wix as they said it was an easy to use site. I am no a computer buff and so decided to choose them, I wish I had not! Customer support answer slowly and the answers never seem to solve the problem. I have followed their instruction to no avail. They then decided to say it was not the system but my laptop. Which is a farily new and very good laptop. Wix is in my opinion difficult to set up customer service is appalling and if you do not wish to end up pulling your hair out in frustration use one of the other providers. If I could I would give them a minus rating I think the Wix service and website is a disgrace. This morning I had a computer guy round to try and sort it out and even he couldn’t get it to work! Don’t waste your money use someone else as it now seems I shall have to and bear the cost… The only thing I can say that is postive about Wix is that their designs are good, the rest is absolutley appalling including their so called customer support service. Have they never heard of chat or a phone? If it was possible to actually communicate properly with someone, one might be able to resolve issues. Sort it out Wix and make your sites more usable please.

        1
        • Organization Name: www.worldtimegems.com

        This comment refers to an earlier version of this review and may be outdated.

        Tommy Kennedy

        Organization Name: Avenir Holdings Pte Ltd

        I noticed that suddenly only part of the website was visible when using Chrome but perfectly visible with Edge.There is no way to get in contact with WIX support for a chat to get it fixed or to send them a print screen.It is a really good app but the lack of direct support is poor.

        4
        • Organization Name: Avenir Holdings Pte Ltd

        This comment refers to an earlier version of this review and may be outdated.

        Eric

        Wix is easy to use and offers a slew of plugins but I have an online art gallery for artists to sell their work. I am finding it extremely hard to get interest from anyone because wix is incapable of allowing uploads on the front in. I have artist email me every day asking how to show their work, when I tell them they have to send me their digital images for me to upload I never hear from them again. I’ll then find that they have gone to a different site with the capability for them to upload their works themselves. This is very frustrating. Wix is also very slow. Think twice before using wix,If you plan for your site to be user interactive wix might not be a good idea.

        1

          This comment refers to an earlier version of this review and may be outdated.

          Simon Lawrence

          Unfortunately, Wix hotels do not give you the option to book more than one room when making a reservation. You can only choose the number of guests and then it only searches for a single room that can occupy that number of guests. I.e if you want to book 2 rooms with 2 ppl in each you have to book and pay for one room and then start the booking process again. And the guest is left hoping there’s another room available without any info. They’ve been aware of this issue on their own forum for over a year now and have no timeframes to address this. They are selling that you can fight back against the big OTA’s but they havent leveled the playing field for hotel owners and are not planning on doing so.

            This comment refers to an earlier version of this review and may be outdated.

            Mike

            I see a lot of negative feedback on here from people. I frankly do not understand it. WIX is a super powerful designer not only for DIYers but for professionals as well. I have built many sites for my clients with WIX, even for smaller corporations with complex requirements, and for the most part my clients are highly satisfied.I wonder if many of the more disgruntled reviews are from DIYers that may not have any actual web design experience. It is “easy” per say as you do not need to know code, but you still need to know the fundamentals of designing a great website. As with any disruptive technology, there will always be some hiccups, especially for people who are accustomed to the older way of doing things. WIX is constantly updating it’s functionality to continue to be competitive in the WYSIWYG space. I did not give it 5 stars because there are some features such as sub-sub navigation that I would like it to have. I do believe it will come and I believe WIX will continue to attract customers.Mike

            4

              This comment refers to an earlier version of this review and may be outdated.

              Frank

              Wix had a great product and even greater customer support. Now I called and was given a text message instead of a live person to help. Totally disappointed!!!!

              If I had know that I couldn’t get a live person to help I would have started my Wix website at all. Live service is absolutely essential for me.

              Please bring back your live service.
              frank

                This comment refers to an earlier version of this review and may be outdated.

                Kevin Atchison

                My Wix plan was cancelled on Nov. 1, 2016. I received a comformation the same day, Nov. 1, 2016 I gave them the reference number from Nov. 1st. I never received a credit. It’s now 17 days later and I am still waiting. I spoke to the representative today and she again cancelled my account and stated it could take 10-20 days to receive the credit. So in addition to the first 17 days, I now have to possibly wait an additional 20 days. I am not happy! My feedback is very poor.

                1

                  This comment refers to an earlier version of this review and may be outdated.

                  Jackie

                  I love the wix site and the mobile site however because they do not integrate sales tax into their shopping cart I can’t use Wix to create my store. I have to use an add-on app; ecwid which is much less user friendly and less eye catching. It is also very annoying that I have to use two programs to accomplish what I thought I would be able to do with one site. Please add automated sales tax to your shopping cart!!! I cannot possibly enter every sales tax rate for the entire country!!!

                  2

                    This comment refers to an earlier version of this review and may be outdated.

                    Nick

                    Wix became very powerful over the last couple of years. Back in 2010 there wasn’t really one website builder that stood out from the rest. The only thing that I would like to see would be the functionality to change the template after publishing your website.

                    5

                      This comment refers to an earlier version of this review and may be outdated.

                      Javy

                      BEWARE of WIX SELLING & FALSE ADVERTISING PRACTICES:When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder.I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge).Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription.This is clearly, false advertisement!As of now I have cancelled my subscription for the Site Booster so I won’t get charge again.When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned.They issued me a credit for this charge.I wished that I haven’t paid in full up front as is required for the year for the yearly subscription for their service.As of now is “wasted” money since I can not get a refund for it and is paid until it expires for the yearly service.As of now I am looking for another company to design my website with and won’t be using Wix anymore.I also haven’t finished designing my website completely yet.

                      1

                        This comment refers to an earlier version of this review and may be outdated.

                        PC

                        Be careful, don’t use Wix website. Wix is maybe the WORST provider ever seen. Wix team always make false advertising everywhere. Wix website are totally unfunctionals. No answer from support, or stupid answers with no solutions to problems.Very SLOW websites, or if you made a page with very few (2 or 3) elements : They seem being able to give you a very nice and beautiful website but you can’t use it when you use apps. It is totally false advertising. Images send to socials are very very little and absolutely not interesting, many bugs and more and more and more…. The only answer from Wix team, if we can call them a team, is to clean history and cache. Did you ever said to your clients : “hey buddy, if you want to access our website, clear your cache !!!” RIDICULOUS !!! Don’t forget that : with Wix, you have a low price initial webpage, but after ALL is paying. Never use Wix websites, they are dishonest and unscrupulous about their product and services. ————————————– N’utilisez jamais de site internet chez Wix, probablement le pire provider qui existe. Wix passe son temps à faire de la publicité mensongère partout, vous faisant croire à de somptueux sites qui en réalité ne fonctionnent jamais et sont très, très lents, à tel point que même vous avez envie de partir de votre propre page. Sauf évidemment si vous ne mettez que deux ou trois apps dessus, auquel cas il ne ressemble à rien. Leur équipe ne résout aucun problème, ne donne aucune solution. La seule réponse est en permanence la même : videz vos caches, redémarrez votre navigateur ! Avez vous déjà dit à vos clients : “Si vous souhaitez accéder à notre site, videz donc vos caches Monsieur, enfin, comment faut-il vous le dire ?” On rêve d’entendre ce genre de nullité comme réponse de la part d’un support de provider de nos jours, et jamais aucune autre solution. Les sites Wix sont définitivement à proscrire, n’utilisez Jamais ce provider.C’est une publicité totalement mensongère, et malhonnête. De plus, après une page installée presque gratuitement, chez Wix, tout est payant !!! La nullité, c’est comme le minimalisme artistique, cela coute très cher. Wix : Fuyez ce provider, c’est le seul conseil à donner.

                        1

                          This comment refers to an earlier version of this review and may be outdated.

                          Elisa

                          I just spent countless hours building my ecommerce site. When it came time to connect it, It wouldn’t connect, kept getting some error that the sight was being used b another user. Im the ONLY owner of my domain and the only user on their site. Im so Angry that all my work was for nothing. I contact their so-called Support and NEVER received a follow up to my reply. Wix is quick to take your money, but dont give a hoot about you or your issues. I paid and canceled an hour later. When I set up my SEO, I wasn’t able to see any of my pages either. The only information that came up was my previous site from a year ago. RUN RUN RUN AS FAST AS YOU CAN WHEN YOU HEAR OR SEE THE WORD WIX

                          1

                            This comment refers to an earlier version of this review and may be outdated.

                            Dominick Mezzapesa

                            DO NOT USE WIX EVER!!!#1 – Google Hates WIX they use HTML5, which is flash and flash means you have no content #2 – I have 469 pages of content and at least 200 thousand words and what does Google Adsense say “You have been rejected because we could not find any content and only 11 words”#3 – My site is Wildlife Planet at http://www.wildlifeplanet.net. When I searched for Wildlife Planet NOT ONE page appeared on Google in the first 25 pages.#4 – I then searched for wildlifeplanet.net NOT ONE of my 469 pages appeared. Twitter account… yes Facebook… Yes even video, blogs, press releases with my website address came up, but not one of my WIX hosted 469 pages.#5 – It’s so bad when I searched for wildlifeplanet.net this site that has ONE BANNER on it wildlife-planet.com came up #3 but not one of my 469 pages in the first 30 pages (about 300 individuals) of search results.#6 I wrote to WIX a dozen times about this and after I wrote to them EXACTLY what I wrote above here is their canned cut and paste response.”Your SEO looks great and you do have a lot of content. We guarantee you Google sees your site and maybe you should add more content. Google loves more content. Hope this helped, Have a great dayDON’T USE WIX YOU’LL REGRET IT

                            1

                              This comment refers to an earlier version of this review and may be outdated.

                              John Sawyer

                              Dominick: I sympathize with the problems you describe. But HTML5 is not Flash. HTML5 has its own code for doing the things that Flash does, without the security issues that Flash sometimes has.

                                This comment refers to an earlier version of this review and may be outdated.

                                Theodore

                                Aidan, Thank you for your feedback on WIX. I was wondering what type of computer/operating system you were using to fully take advantage of WIX’s technology? Some negative feedback on wix is about laggy load times for both the HTML5 editor to open and their website to load. Did you experience anything like this? If not I was wondering if you had a more advanced computer operating system then some…

                                5

                                  This comment refers to an earlier version of this review and may be outdated.

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