Wix Review
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- Date Established
- 2006
- Location
- Tel Aviv, Sao Paulo, New York City, Dnipropetrovsk, Vilnius
Pros
- Excellent ecommerce features
- Easy learning curve
- Intuitive editor
- Beautiful design templates
- Numerous integrations
Cons
- No live chat support
- Numerous public complaints
- Limited functionality
Overview
Wix, the planet’s most popular website builder, was founded in 2006 by Avishai Abrahami, Giora Kaplan, and Nadav Abrahami. Fed up with the complexity involved in designing a new website for their startup, the three men created a piece of software that would allow them to easily develop a custom website and grant a similar opportunity to others.
Since then, Wix has significantly expanded, boasting roughly 2,700 employees in Tel Aviv, Sao Paulo, New York City, Berlin, Vilnius, and other cities throughout the world. Wix is backed financially by Insight Venture Partners, Mangrove Capital Partners, Bessemer Venture Partners, and Benchmark Capital, and has raised an impressive $61 million in funding.
Wix’s sleek editing interface, when combined with excellent training material and hundreds of apps and integrations, is extremely effective. It has resulted in enormous profits and an exponential growth rate for the company. To date, there are more than 150 million website owners, distributed across 190 countries, who use Wix.
Wix’s public profile seems to be growing as time goes on. Just before sitting down to update this review, I heard a Wix advertisement on the radio — on NPR, of all places! Wix even collaborated with YouTubers Rhett and Link on a Super Bowl ad last year. With this heightened profile, Wix is staking its claim on the market.
Wix’s versatility is highlighted by the fact that it essentially offers three website building tools. You can build a Wix website using its standard drag-and-drop editor, or you can use Wix ADI, a new AI-powered system that takes your content and designs a mobile-friendly website for you. Or, if you have access to developers or experience with code, you can use Corvid by Wix (its open dev platform) to build web applications and connect to APIs.
Read our Wix review to see if the product justifies the hype.
Table of Contents
Pricing
Simplicity and brevity have never been hallmarks of Wix’s plans. Wix has long offered a higher number of subscription plans than most competitors.
Wix provides its free version to anyone who signs up for the service and that includes:
- Full usage of Wix’s design and editing platform
- 500MB storage
- 500MB bandwidth
- Free hosting
- Free Wix domain
- Wix brand ads
- Online payments not included
- Google Analytics not included
Note: Sites created with the free version display small advertisements for Wix, and a free site’s domain name includes Wix branding. It looks like this: “username.wixsite.com/siteaddress.”
Wix’s premium packages are listed and described on the website’s pricing page. This page includes pricing for Wix’s annual plan, which must be paid upfront. Below, we have including the pricing for both the annual purchasing plan and the month-to-month plan. Subscribing to the annual plan will save you in the long term; however, you may not want to commit to a full year right off the bat. Wix also offers two-year plans, which offer a 30%-40% discount on the monthly rate, and three-year plans, which offer a 30%-50% discount on the monthly rate.
Again, you should stick to the month-to-month pricing until you decide that Wix is the right website builder for you.
Website
Combo: $17 per month ($13 per month when paid annually)
- 2GB bandwidth
- 3GB storage
- Connect your domain
- Remove Wix ads
- 30 minutes of video
- Free domain for one year
Unlimited: $22 per month ($17 per month when paid annually)
- Unlimited bandwidth
- 10GB storage
- All of the features above PLUS:
- One hour of video
- $300 ad vouchers
- Site booster app
- Visitor analytics app
Pro: $27 per month ($22 per month when paid annually)
- Unlimited bandwidth
- 20GB storage
- All of the features above PLUS:
- Two hours of video
- Events calendar
- Professional logo
- Social media logo files
VIP: $47 per month ($39 per month when paid annually)
- Unlimited bandwidth
- 20GB storage
- All of the features above PLUS:
- Two hours of video
- Priority support response
- VIP support
Business & eCommerce: Subscribe to these plans to accept online payments
Business Basic: $28 per month ($23 per month when paid annually)
- Accept online payments
- No transaction fees
- Unlimited bandwidth
- 20GB storage
- Connect your domain
- Remove Wix ads
- Five hours of video
- Google Analytics
- Free domain for a year
- $300 ad vouchers
- Site booster app
- Visitor analytics app
Business Unlimited: $33 per month ($27 per month when paid annually)
- 35GB storage
- 10 hours of video
- All of the features above PLUS:
- Professional logo
- Social media logo files
Business VIP: $56 per month ($49 per month when paid annually)
- 50GB storage
- Unlimited hours of video
- All of the features above PLUS:
- Priority support response
- VIP support
Enterprise: $500 per month
The Enterprise Plan includes all of the features of Business VIP and grants you access to the following:
- Wix Professionals
- Annual security audits
- Custom DDoS mitigation
- Personal HTTPS/SSL implementation
- Dedicated account manager
All Wix website packages, including the free package, provide users with access to customer support lines as well as “top-tier industry hosting.” Furthermore, all Wix plans come with a 14-day money-back guarantee.
Wix also offers a discount for students. You can get “Wix for students” at a discount of 50% off premium plans.
Web-Hosted Or Licensed
Wix is completely cloud-based, meaning there are no CDs, DVDs, product activation codes, or anything else to install when utilizing this service. Users sign up at Wix.com using their email address, assign themselves a password, and then take control of their account settings and site management from a web browser.
Hardware & Software Requirements
As cloud-based software, there are no system requirements for Wix. As for browser compatibility, use the latest version of Chrome, Firefox, Safari, or, if you must, Internet Explorer. You can also use Microsoft Edge; however, it does not support Wix ADI.
Business Types Supported
In today’s diverse webspace, a website builder must be ready to serve any need. With hundreds of templates to select from, customers in virtually any niche can find the perfect layout. Wix provides sixteen main template categories to build from, including:
- Business
- Music
- Events
- Online Store
- Blogs & Forums
- Health & Wellness
- Fashion & Beauty
- Travel & Tourism
- Restaurants & Food
- Photography
- Community & Education
- Creative Arts
- Landing Pages
- Video
- Design
- Portfolio & CV
Under each of these primary categories is a slew of sub-categories to help narrow down the exact look and feel you’d like for your site. For instance, clicking on the Business template category opens up the following sub-categories:
- Consulting & Coaching
- Services & Maintenance
- Advertising & Marketing
- Automotive & Cars
- Real Estate
- Finance & Law
- Technology & Apps
- Pets & Animals
Wix is highly adaptable and seems to have universal appeal, with no one type of person or business more or less suited for the service.
Ease Of Use
Wix offers two main products that you can use to build a website. Both products offer a 14-day free trial, so you can test the software before committing to a paid plan. Don’t forget that you can also sign up for a free Wix plan, as long as you don’t need access to advanced features.
I tested both the Wix ADI and the standard Wix Editor. I’ll include a summary of both products here.
Wix ADI (Artificial Design Intelligence) is designed for beginners. ADI is incredibly simple and easy to use since the software does most of the work for you. To get started with Wix ADI, you’ll need to first answer a few questions about your background with website building as well as your business type. Then, Wix will automatically show you a few themes to choose from.
Once you’ve selected a theme, you’ll be taken to your design editing tool.
You can quickly make large-scale changes to your site by changing the color scheme and by choosing from a few selections of design blocks.
All in all, I found the Wix ADI very easy to use. It’s nearly as customizable as other design options, which means it isn’t the perfect tool for everyone. However, for users who have never created a website before and who need a lot of hand-holding, Wix ADI is a great option.
I then headed over to try out the Wix Editor. The Wix Editor allows a lot more customization, and there are far more editing tools available. In my opinion, if you have any experience with website design at all, it’s worth learning how to use Wix Editor. In the long run, I think you’ll benefit from the effort.
A quick note: It is also possible to begin designing your site on Wix ADI and then switch over to Wix Editor. The Wix Editor is a great option for beginners, as it allows you to gradually take more control over the look and feel of your site.
Setting up a site with the Wix Editor works similarly to setting up a Wix ADI site. You’ll start by telling Wix about your industry and choosing a template to use as the starting point for your site. Then, you’ll be able to customize that template to better fit what you had in mind.
Here’s what my design tool looked like after I had already made a few adjustments to my site: 
You can easily change text, background color, and content. You can also drag-and-drop text and media, and add in content blocks to include things such as contact info, social media links, and videos. I was far more impressed by the Wix Editor than by Wix ADI. The Editor design tools give you much more control over your site, and it is still highly usable.
While I was testing the design tools, I also tested a few of Wix’s built-in management tools, specifically its ecommerce capabilities.
I have to admit that I wasn’t expecting much from Wix’s ecommerce tools. Typically, website builders offer a fairly underwhelming feature set for online selling. However, I was happily surprised by the tools I found in Wix!
Clicking “Manage” on any page in the website editor will direct you to Wix’s dashboard. This dashboard is your hub for adding products, managing shipping and taxes, and processing orders.
Adding products is a simple process. You can upload images, write product descriptions, and create product variants (such as different sizes and colors) on the same page. I was happy to see that Wix lets you set different prices, weights, and inventory totals for each product variant. 
You can also create discounts and coupons from your product pages. These discounts can be a percentage, a set dollar amount, free shipping, a site-wide sale, or a buy X get Y free sale. 
I have to admit, however, that while I am impressed by Wix’s built-in ecommerce features, I still don’t think there’s enough functionality for mid-size to large businesses. If you need to list over a few hundred products and you process over 500 orders a month, you might do better with a dedicated ecommerce software such as Shopify or 3dcart. However, Wix’s online store should work just fine for smaller sellers.
I do have one complaint, however. I found Wix to have fairly slow loading times. I would occasionally experience delays while loading pages in the design tool and while uploading images. These small delays can add up over time, making the design tools feel heavy. While it could be that my internet caused these delays, I have seen other users complaining about slow loading times as well.
All in all, Wix presents users with an intuitive, do-it-yourself platform. Take any available template and play around with the editing tools for even a couple of hours, and you can build yourself a fine looking website. I actually enjoyed creating my test site.
Features
I stand impressed with the range of features Wix has to offer. Everything offered is well-designed, straightforward, and easy to put together.
What’s more, the feature list keeps growing with time. Recent feature updates include the ability to display booking services anywhere on your site, schedule social posts, and assign tasks to site contributors. Other features include:
General Features
- Social Media: Wix is highly integrated with social media platforms and allows users to add Facebook comment boxes, Twitter Tweet buttons, a hot bar of links to social media outlets, and various other little widgets anywhere on the site.
- Blog: Add a blog to any website. Allow users to comment on your blog, and add contributors to manage the blog on your behalf.
- Mobile Compatibility: Site visitors can view your website on any mobile device. You can also manage a few elements of your site from mobile. For example, you can track inventory and manage orders, accept bookings, and manage your blog using the Wix Mobile App.
- Wix Forums: Wix Forums lets you host your membership-based online community, separated from the noise and drama of social media. Visitors will need to become members to gain posting privileges, although anybody can read posts.
- Wix Chat: Use live chat to connect with your site visitors and provide customer support.
- Analytics: Track your site’s performance and traffic using built-in analytics tools.
Industry-Specific Features
- Online Store: Host an online store on your Wix site. You can manage the look and feel of your store with Wix’s editing tools, create coupons and discounts, and set customized tax and shipping rules for your orders. See our Ease Of Use section for more information on building an online store with Wix.
- Wix Bookings: Let your clients schedule appointments online and automatically send email reminders of appointments. Accept online payments.
- Wix Music, Photography, & Video: Use Wix to build a portfolio and showcase your art.
- Wix Events: Create email invitations, track your guest list, and sell tickets on your site.
- Wix Restaurant: For the budding restaurateur, Wix offers a menu element, a reservation system, and, most impressively, a full online ordering system. You can offer both pickup and delivery.
Web Design & Editing
With Wix, there are over 600 well-designed templates to choose from, some with styled layouts and others that are completely blank. It should be noted, however, that once you choose a template, you’re stuck with it. If you’re unhappy with your choice, you can either make edits or start from scratch with a new site. You can have multiple sites under the same account, however, so you may build a new site with an entirely new layout, then retire your previous one without any downtime.
Here are a few examples of Wix’s template options:
As I mentioned earlier, I had nothing but fun while crafting my test site with the Wix Editor. I always felt in control and confident and able to make precise design changes to the overall atmosphere of the website. Some users have expressed concern with the fact that all aspects of the editor are executed via drag-and-drop (though you can now embed code with the HTML element). But in general, for the layman, Wix’s editing features are perfect.
Wix also allows you to edit your mobile site so that your website looks great on all devices. Wix’s templates are automatically mobile responsive; however, you’ll still want to make some adjustments to be sure that everything is user-friendly.
You can make these adjustments using Wix’s mobile design editing tool:
Integrations & Add-Ons
The Wix App Market is evidence of what third-party integration can bring to a website. Because developers can create and share their add-ons, other Wix users have the opportunity to expand and diversify their websites as well. The Wix App Market includes over 200 applications. Some of the most popular integrations include:
- Wix Pro Gallery
- Wix Blog
- Wix Chat
- Online Store (with Ecwid)
- Visitor Analytics
- Site Search
You can also find integrations with popular platforms and software, such as Instagram, Amazon, and Google Drive.
I think that the App Market is a great tool to access more robust features. I hope this Market keeps growing in the future.
Payment Processing
Wix’s store offers payment processing through a handful of vendors, including:
- Wix Payments
- Stripe
- Square
- PayPal
- Wirecard
- 2Checkout
- Braintree
- Worldpay
- eWay
- Manual payments (this option allows you to accept payments — cash, check, bank transfer, wire transfer, etc. — offline).
| Webstore | Integrations | Developers |
|---|---|---|
Build Your Webstore Quickly & Easily | Integrate With Popular eCommerce Software | Developer-Friendly Tools For Customization |
|
|
|
Highlights:
| Integrate with:
| Highlights:
|
Instant Account Setup Fast Funding 2.90% + $0.30 for online sales | Instant Account Setup Fast Funding 2.90% + $0.30 for online sales | Instant Account Setup Fast Funding 2.90% + $0.30 for online sales |
This list is just a sampling of the 21 payment processors Wix supports. Wix’s available payment processors vary by country. You can find a full list of processors and the countries in which you can use them in the Wix support center.
Wix also offers its in-house payment processor called Wix Payments. Wix Payments is currently only available in 13 countries, including the United States and Great Britain (Wix Payments is not available in Canada). Processing rates for this service vary depending on the country, but for the United States, you can expect a rate of 2.9% + $0.30 per transaction. This rate is in line with industry standards. It should be noted that I have seen a handful of complaints online that address Wix Payments. Most often, these complaints say that Wix Payments is withholding their funds, which is a common complaint about payment processors. Be sure to look into any payment processor that you are considering. Check out our list of preferred payment processors to start.
Customer Service & Technical Support
All Wix users have access to Wix support, no matter what plan they’re on (premium or free). You can contact Wix by submitting a web ticket or requesting a callback. Here’s a quick list of the support available to you:
- Request A Callback: Wix does not display a phone number publicly. However, you can request that Wix calls you. Wix displays an estimated wait time online for this callback. Typically, the wait time is under an hour and is often around five minutes. Callback availability depends on the language. Here are the hours for each language:
- English: 24/7
- Spanish: Monday-Friday from 3 AM-8 PM EST
- Portuguese: Monday-Friday from 5 AM-5 PM PST
- Italian: Monday-Friday from 8 AM-5 PM GMT+1
- Submit A Web Ticket: Have Wix answer your questions via email. Wix recommends that you categorize your issue to help speed up their response time.
- Help Center: This is the support route that Wix will send you to most often. The help center is easy to search, and it is full of relevant and helpful articles and user guides.
- YouTube: Find tutorials on basic operations and videos with news on product updates.
- Social Media: Wix maintains its social media presence on Facebook, Twitter, Instagram, Pinterest, and LinkedIn.
- Hire A Wix Expert: View designer portfolios, and choose a professional to design your site.
- Community Forums: Wix has three community forums: one to discuss Wix’s blog features, another for Covid users, and one to discuss Wix’s forum features (meta, right?).
Finally, customers on the Wix VIP premium packages receive priority customer support, which means that your web tickets and phone calls are pushed to the front of the line. Phone support for VIP users is available Monday through Thursday 6 AM to 5 PM PST.
I wish that Wix made a phone number available to all users. It’s a pain to have to wait for Wix to contact you, and it makes you feel like you don’t have as much access to support. I think Wix could reduce a lot of customer complaints by letting users contact them directly.
My own experience with Wix’s customer support was positive. The reps I contacted were knowledgeable and responded in a timely manner. You should know, however, that I have read a lot of negative reviews online that suggest that Wix’s support team isn’t always on the ball.
User Reviews
Negative Reviews & Complaints
To get a better feel for how Wix serves its customers, I took a deep dive into user comments. I read comments on review boards and third-party review sites (such as ours). Overall, reviews of Wix trend towards the negative. Here are a few of the complaints that I’ve seen come up again and again:
- Inadequate Support: Users don’t like that there’s no way to call Wix directly. You can request a callback, or you can submit a support ticket, but you will always have to wait for Wix to respond to you. Some users go on to say that once you finally are able to get ahold of a support representative, they aren’t always the most helpful. Representatives often misread support tickets, and they respond with basic copy-paste style emails. I’ve also seen comments that suggest that Wix’s support team does not know enough about the software to help.
- Auto-Renewal Billing: Wix prominently advertises its annual pricing plan. What it doesn’t make clear is that after your first year with Wix, your annual plan will automatically renew for another year. You’ll pay upfront the full cost of that next year, and if you didn’t mean to stay with Wix for much longer, tough luck! They don’t seem to issue refunds.
- Glitches & Bugs: I’ve seen lots of reports of bugs within the software. Also, it seems that Wix representatives don’t often believe users when they find a bug.
- Slow Loading: Wix can be slow to load, both on the front end (your website pages) and the back end (the user interface).
- Features Not Advanced Enough: These complaints most often mention industry-specific features, such as the booking features or the online store features. While Wix is great for website creation, it often falls short in its business management features.
All in all, Wix doesn’t have the best set of user reviews. In particular, I’m most concerned about the billing issues, and the less-than-attentive customer support. Make sure that you keep these things in mind as you consider Wix.
Positive Reviews & Testimonials
It’s not all doom and gloom, however. Some users really like Wix, leaving glowing 5-star reviews to balance out the scathing ones. In general, these positive comments had two things in common:
- Beautiful Design Templates: Wix’s selection of free and modern templates is very popular with its users.
- Ease Of Use: Wix users also mention how simple it is to build and operate a website with Wix.
These positive comments are what I expected to find, as they line up with my own experience with Wix. If you’ve never designed a website before, and you’re looking for a launchpad, Wix is a good option.
Final Verdict
After testing the various features, tools, and apps, I’ve got to admit that Wix is one of the best and most reliable web services I’ve ever used. Nearly every step I took was smooth, reliable, and expertly guided. My final product was wonderful, and I could hardly ask for a better website building experience than what Wix offered me.
While I may seem overly complimentary, I think my enthusiasm is justified. I came into my Wix review as I would to any other review, and I was surprised to find myself having fun with the tools it gives. I didn’t know what to expect when I started, but it quickly became apparent that I had stumbled upon something that would have mass appeal.
That said, Wix still has room to improve in their customer support, and a few of their features could use some strengthening to support user needs. However, as a website builder, I have to say that Wix does its main job very well. I would recommend this platform to anyone looking for an easy, effective way to custom-build a website.
Jason Vissers
Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
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To learn more about how we score our reviews, see our Website Builders Rating Criteria.
Organization Name: Living Stress Free, Inc
Generally speaking, I don’t write reviews but in this case, It’s a moral imperative. My review isn’t about building a website. My review is about Wix’s misleading information and the irresponsible recommendations they give customers. Ninety-nine percent of my business is service. One of the reasons I chose Wix was I loved their Psychotherapist website template which was displayed as an authentic site created by a Wix customer. Another reason was I could keep my merchant gateway which is Paypal. I was happily surprised when I read I could book appointments and sell my services through my shopping cart. I was offered a 50% discount and I signed on for three years. Designing the site was easy but the directions were misleading or incorrect at times and I never could accomplish a few simple things like organizing my shopping gallery in categories rather than showing every item displayed on one page. But the real reason I’m writing this review is to warn anyone who has a service-based business. Here’s what they don’t tell you: You will not be able to integrate appointment booking with your shopping cart (“store”). Wix’s store only functions as a shopping cart for physical products or digital products (downloads). Their suggested workaround is to sell services as digital downloads. It’s bad business advice. Digital products are taxable in some states. if you have customers who meet with you via video conferencing they could be taxed for your services. If you have a business merchant account with Paypal you will only be able to collect fees from people who have a Paypal account. If a customer doesn’t have a Paypal account their transactions will have to be processed by Wix. You will not find this information anywhere on Wix’s site even in their help section. I only learned it when I called and directly asked. I did read that it was possible to collect fees including credit card purchases via PayPal several places on the Wix site though it is not true. Personally, I am not going to leave a corporation that was built from the bottom up to process financial transactions for a web design corporation any more than I would buy a website from Paypal. Again, my purpose in writing my review is to warn against their misleading information and very poor business recommendations. In the end, I believe Wix is misleading, untrustworthy, and can even be destructive to a small business. Beware.
Organization Name: The Get-It-Done Guy Handyman
Wix is like every other product in the world. You get what you pay for. If you spend less, you get less. Plain and simple.
Organization Name: Riding Your Way To Success Ourreach
I need a call back please ASAP. Thanks
Hi Shiletta,
If you have an issue that needs resolved with Wix, you may have better luck reaching out to their help center directly.
Organization Name: Full Disclosure Collaborative
I am an Event Producer. I cant even give WIX a rating. While the site was easy to build, I signed up for the WIX payments option as a payment gateway for participants and now they are holding $35k hostage (in pending) and have not communicated with me at ALL about it. Not a word. It has been 2 super stressfull weeks. I call, I write…and all I get is their system that says their Money people are not “online” and they will communicate with me via email…which they have not. Not a peep. Between PayPal and this new thing, I am in an operational nightmare. I am searching for another payment gateway that will not hold my funds, so I can actually make this event happen. I DO NOT recommend WIX as an ally in REAL business endeavors. AND their communication and customer support is hideously non existent.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Full Disclosure Collaborative
There has to be some kind of Cyber Laws that WIX is breaking! After a month of form letters being sent to me, the decision…based on -what, I don’t know, due to -what, I don’t know, WIX payments has opted to keep the 35k in pending until my event is over. I have NO idea why. None. Obviously I’m suspect.. but based on what? Their wording is “after 10 days of the event”. Which actually means anytime after the event. There is NO explanation. After reading their terms and conditions better, it pretty much says they can take your money and not give it back if they want to. I am now asking their A.I. customer service to give me an actual amount they are holding, the fees, and the date it will be transferred to my checking account and they are not responding. Upon further investigation, WIX is a foreign company who’s ethics and business practices are written in their own language. Ethical, honest business folk, beware.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Ray-Goldens
A friend who has 4 websites set one up for me on Wix. I have had a website for over 10 years.I spent over 300.00 for a premium site that STILL has not expired. It was taken down, no refund, no real people to talk to, but months and months and tons of form letters sent to me when I reached out for help. To activate it I have to pay for another premium site!! No way I will waste more money and time on this.Buyer beware!
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Hairfeathers901
Worst website building experience ever. Do not use them ! They Blocked my account saying it was fraudulent when my business has existed over 3 years now stating that at wix they can hold my payout up to 120 days (4 months) terribleor they will issue a refund to my customer even i have tracking # attached to my order and a signature was requested ! they will loose a lot of business to Paypal.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: The Munroe Inn
Wix Sux indeed. They should be in the business of selling website building. It is good enough to build an expensively and beautifully . The moment you created your site, you are are done enjoying your site . They claim that they have full solution for hotels, they don’t. It is a moke the reservation system, that is buggy, like a street dog. “Customer service” is not a service, it is kids who pretend to be answering to you. They dismiss tickets like it is some game going on. They have have no template for reservation notification to a guest, that will serve a minimum of an adequate confirmation letter. There is no hotel information anywhere, there is no policy informationation anywhere. And if it cancelled, there will be no notification to the guest, since they have no cancellation template (and they dont plan to offer one in a near future)… Do they really understand the hospitality business at all? before offering a “full solution”, eg fool solution…
This comment refers to an earlier version of this review and may be outdated.
Wix Sux. I’m not sure where they get the nerve to use the term “Customer Support”. I’ve wasted several hours over several weeks going back & forth with their “support” team on an issue I’m confident could be resolved with a 15 minute phone call. I’ve repeatedly asked for a “support” contact number and all my requests go ignored. Instead, they refer me to the support page which – in a circular idiocy – loops me back to emailing them because the call center has no number, is permanently closed, and there’s no option to request a call back! Then the process all over again.The real tragedy here is that I can’t rate Wix any lower than one star.
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Form Web Design
20190112Comment Posted hereURL:– Content Posted –Question to consider – “Have you personally worked a website using Wix?”This is why I seriously question the 5 star rating you gave, because I do have personal experience using Wix. I give it a 3 star – Let me explain.My business is a website developer and designer. I have built many business websites and even hand-coded from scratch a website. Last year, 2018, I had a client contact me to update their Wix website. They contacted a web designer to bring their DIY website to a better layout and appearance and functionality. I did the work and this is what I found using Wix.1. Lag – the framework is mostly script based, far more than standard CMS sites as WordPress , Joomla, etc. The old issue still prevails when a website has too many scripts – it lags because the browser is catching up with all the script based commands. I have researched that issue and there are a lot of complaints posted on Wix about this issue. Wix cannot do anything about it because their entire DIY drag and drop format is all script based. I had to switch to using Chrome to use the Wix interface because it was causing too much lag in Firefox. Even then, Chrome can stall or lag as well using Wix.2. Limitations – you get what you see, but no more. The average person does not know website source coding to do any custom work. Therefore, they depend solely on what element interface & Apps Wix provides and many are quite limited in their functions and generally poorly designed when it comes to end-appearance. This is in comparison to comparable Apps used in standard CMS sites.3. Need some coding Knowledge – this is where people, like the client I had, fall when trying to use DIY sites like Wix. There is NO DIY system where you don’t need some knowledge of Website coding, as CSS. Things like “px”, “width: / height:”, “hexadecimal code (color)”, etc. When a person has no experience and no knowledge of these things, they cannot “see” their DIY layout in the proper manner and will find it hard to use Wix when it came to making element adjustments and alignments on a page, which requires a person to understand CSS properties and values. 4. Page Speed – is generally poor and there is not much a person can do to speed up a Wix website. 5. No real Uniqueness – the big problem with these template designed DIY websites is there are not enough templates to become more unique for your website. Since most people are not website coders and cannot modify source code and they are not website designers so creating an effective and attractive layout will not happen, they end up plugging in a template, making little change to it and enter their content and they create website that looks just like anyone else’s. It is easy to tell when coming across these websites. 6. No Design Experience – this is where the client that contacted me ended up finding out. They having no web design knowledge and experience ended up creating a website that was simply, awful looking and hard to read. When Wix claims anyone can create a great website is misleading. 7. Learning Curve is not fast – because of the above. 8. Not mobile responsive – and Wix says it themselves when giving advice about creating web pages. They said a page will not automatically be mobile, that people have to switch to mobile view and arrange their page in that view to create a mobile version of their website. I found that true and the frustrating part is a person cannot change or modify page elements in mobile like they can in regular full desktop view. This means a person has to first understand what “mobile view” means when to comes to website pages, then they have to understand how to visualize their web page for mobile view. This means what they wanted in desktop view is not always good in mobile view, such as very long text paragraphs.In addition, elements in mobile view function a bit different than desktop, mainly because the full function to modify an element exists in desktop mode, not mobile mode. 9. Frustrating support system – I had to contact their support several times because things were not working well. What was really annoying was the fact their support system is not user friendly. if you did not save the URL of your support request when it was posted the first time, you will never find that post ever again using their search box. How Wix support communicates is via email, but their email do not contain any URL to that support request online. Using their support system was frustrating experience. 10. Limited to their Apps – and this can be frustrating in itself. Most of the Apps they offer are not very good, they don’t look that great and a lot of the Apps you have to buy beyond the basic version that is offered for free. Even if you have a paid Wix account, that is still the case.11. SEO – is poor using Wix Apps for SEO. This means a person needs to know enough about SEO to really make their Wix site SEO – first page in Google search results.== Final Comment About Wix==From this experience with Wix and with my background in Website design and development, I would Never recommend Wix for a business website. They are better off using WordPress or Joomla, or Shopify. == What do I Recommend? ==Use WordPress. Despite the new Gutenberg block editor, it is still far superior to Wix. Far more stable, not buggy, no lag unless you create it yourself, far better array of free Apps that not only look better when in the site than Wix Apps, but are far superior in functionality and dependability. WordPress also provides a huge library of free themes and if you wanted a premium theme, you are certainly going to get a website that is far superior to Wix.
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I was charged $404 after cancelling. It is a nightmare trying to speak to or email anyone at this company. I conveyed this once I did get on the phone with them and the response was “well sir, you paid for a service that automatically renewed”. I was refunded $202. I would run, not walk, from this company. Every link to talk to customer service is a loop back to a list to get self help. In the end you’ll just give them your money cuz youre exhausted.
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Thanks for your comments. Too late for me, but might save someone else a lot of time and money!🤦♀️
This comment refers to an earlier version of this review and may be outdated.
Organization Name: Adat B'rit
Overall it’s a good site to build a website on. It allows you to build from scratch and you can produce a really great looking website. However, I have found that they don’t allow you to delete any of your site history, so that every time you publish your site, every previous version of your site remains on the server. Over time this can fill up the 10GB space we have for the business premium plan we have. Granted, this may take time to fill it up, but we have audio files that we publish weekly and these take up space as well. It seems to me that over a short period of time the space will fill up and we will be faced with the necessity of getting more space, which means paying more money. It doesn’t seem fair nor good business practice. We should be able to get rid of all but the last three versions of the website because we will never go back to the original saved site version. I asked wix.com about this and they simply told me that we don’t have that ability at this time and they are always working to improve things. But they gave no indication that they intend to do anything about it any time soon. It doesn’t seem to be a priority.
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Organization Name: www.worldtimegems.com
I went to Wix as they said it was an easy to use site. I am no a computer buff and so decided to choose them, I wish I had not! Customer support answer slowly and the answers never seem to solve the problem. I have followed their instruction to no avail. They then decided to say it was not the system but my laptop. Which is a farily new and very good laptop. Wix is in my opinion difficult to set up customer service is appalling and if you do not wish to end up pulling your hair out in frustration use one of the other providers. If I could I would give them a minus rating I think the Wix service and website is a disgrace. This morning I had a computer guy round to try and sort it out and even he couldn’t get it to work! Don’t waste your money use someone else as it now seems I shall have to and bear the cost… The only thing I can say that is postive about Wix is that their designs are good, the rest is absolutley appalling including their so called customer support service. Have they never heard of chat or a phone? If it was possible to actually communicate properly with someone, one might be able to resolve issues. Sort it out Wix and make your sites more usable please.
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Organization Name: Avenir Holdings Pte Ltd
I noticed that suddenly only part of the website was visible when using Chrome but perfectly visible with Edge.There is no way to get in contact with WIX support for a chat to get it fixed or to send them a print screen.It is a really good app but the lack of direct support is poor.
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Wix is easy to use and offers a slew of plugins but I have an online art gallery for artists to sell their work. I am finding it extremely hard to get interest from anyone because wix is incapable of allowing uploads on the front in. I have artist email me every day asking how to show their work, when I tell them they have to send me their digital images for me to upload I never hear from them again. I’ll then find that they have gone to a different site with the capability for them to upload their works themselves. This is very frustrating. Wix is also very slow. Think twice before using wix,If you plan for your site to be user interactive wix might not be a good idea.
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Unfortunately, Wix hotels do not give you the option to book more than one room when making a reservation. You can only choose the number of guests and then it only searches for a single room that can occupy that number of guests. I.e if you want to book 2 rooms with 2 ppl in each you have to book and pay for one room and then start the booking process again. And the guest is left hoping there’s another room available without any info. They’ve been aware of this issue on their own forum for over a year now and have no timeframes to address this. They are selling that you can fight back against the big OTA’s but they havent leveled the playing field for hotel owners and are not planning on doing so.
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I see a lot of negative feedback on here from people. I frankly do not understand it. WIX is a super powerful designer not only for DIYers but for professionals as well. I have built many sites for my clients with WIX, even for smaller corporations with complex requirements, and for the most part my clients are highly satisfied.I wonder if many of the more disgruntled reviews are from DIYers that may not have any actual web design experience. It is “easy” per say as you do not need to know code, but you still need to know the fundamentals of designing a great website. As with any disruptive technology, there will always be some hiccups, especially for people who are accustomed to the older way of doing things. WIX is constantly updating it’s functionality to continue to be competitive in the WYSIWYG space. I did not give it 5 stars because there are some features such as sub-sub navigation that I would like it to have. I do believe it will come and I believe WIX will continue to attract customers.Mike
This comment refers to an earlier version of this review and may be outdated.
Wix had a great product and even greater customer support. Now I called and was given a text message instead of a live person to help. Totally disappointed!!!!
If I had know that I couldn’t get a live person to help I would have started my Wix website at all. Live service is absolutely essential for me.
Please bring back your live service.
frank
This comment refers to an earlier version of this review and may be outdated.
My Wix plan was cancelled on Nov. 1, 2016. I received a comformation the same day, Nov. 1, 2016 I gave them the reference number from Nov. 1st. I never received a credit. It’s now 17 days later and I am still waiting. I spoke to the representative today and she again cancelled my account and stated it could take 10-20 days to receive the credit. So in addition to the first 17 days, I now have to possibly wait an additional 20 days. I am not happy! My feedback is very poor.
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I love the wix site and the mobile site however because they do not integrate sales tax into their shopping cart I can’t use Wix to create my store. I have to use an add-on app; ecwid which is much less user friendly and less eye catching. It is also very annoying that I have to use two programs to accomplish what I thought I would be able to do with one site. Please add automated sales tax to your shopping cart!!! I cannot possibly enter every sales tax rate for the entire country!!!
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Wix became very powerful over the last couple of years. Back in 2010 there wasn’t really one website builder that stood out from the rest. The only thing that I would like to see would be the functionality to change the template after publishing your website.
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BEWARE of WIX SELLING & FALSE ADVERTISING PRACTICES:When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder.I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge).Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription.This is clearly, false advertisement!As of now I have cancelled my subscription for the Site Booster so I won’t get charge again.When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned.They issued me a credit for this charge.I wished that I haven’t paid in full up front as is required for the year for the yearly subscription for their service.As of now is “wasted” money since I can not get a refund for it and is paid until it expires for the yearly service.As of now I am looking for another company to design my website with and won’t be using Wix anymore.I also haven’t finished designing my website completely yet.
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Be careful, don’t use Wix website. Wix is maybe the WORST provider ever seen. Wix team always make false advertising everywhere. Wix website are totally unfunctionals. No answer from support, or stupid answers with no solutions to problems.Very SLOW websites, or if you made a page with very few (2 or 3) elements : They seem being able to give you a very nice and beautiful website but you can’t use it when you use apps. It is totally false advertising. Images send to socials are very very little and absolutely not interesting, many bugs and more and more and more…. The only answer from Wix team, if we can call them a team, is to clean history and cache. Did you ever said to your clients : “hey buddy, if you want to access our website, clear your cache !!!” RIDICULOUS !!! Don’t forget that : with Wix, you have a low price initial webpage, but after ALL is paying. Never use Wix websites, they are dishonest and unscrupulous about their product and services. ————————————– N’utilisez jamais de site internet chez Wix, probablement le pire provider qui existe. Wix passe son temps à faire de la publicité mensongère partout, vous faisant croire à de somptueux sites qui en réalité ne fonctionnent jamais et sont très, très lents, à tel point que même vous avez envie de partir de votre propre page. Sauf évidemment si vous ne mettez que deux ou trois apps dessus, auquel cas il ne ressemble à rien. Leur équipe ne résout aucun problème, ne donne aucune solution. La seule réponse est en permanence la même : videz vos caches, redémarrez votre navigateur ! Avez vous déjà dit à vos clients : “Si vous souhaitez accéder à notre site, videz donc vos caches Monsieur, enfin, comment faut-il vous le dire ?” On rêve d’entendre ce genre de nullité comme réponse de la part d’un support de provider de nos jours, et jamais aucune autre solution. Les sites Wix sont définitivement à proscrire, n’utilisez Jamais ce provider.C’est une publicité totalement mensongère, et malhonnête. De plus, après une page installée presque gratuitement, chez Wix, tout est payant !!! La nullité, c’est comme le minimalisme artistique, cela coute très cher. Wix : Fuyez ce provider, c’est le seul conseil à donner.
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I just spent countless hours building my ecommerce site. When it came time to connect it, It wouldn’t connect, kept getting some error that the sight was being used b another user. Im the ONLY owner of my domain and the only user on their site. Im so Angry that all my work was for nothing. I contact their so-called Support and NEVER received a follow up to my reply. Wix is quick to take your money, but dont give a hoot about you or your issues. I paid and canceled an hour later. When I set up my SEO, I wasn’t able to see any of my pages either. The only information that came up was my previous site from a year ago. RUN RUN RUN AS FAST AS YOU CAN WHEN YOU HEAR OR SEE THE WORD WIX
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DO NOT USE WIX EVER!!!#1 – Google Hates WIX they use HTML5, which is flash and flash means you have no content #2 – I have 469 pages of content and at least 200 thousand words and what does Google Adsense say “You have been rejected because we could not find any content and only 11 words”#3 – My site is Wildlife Planet at http://www.wildlifeplanet.net. When I searched for Wildlife Planet NOT ONE page appeared on Google in the first 25 pages.#4 – I then searched for wildlifeplanet.net NOT ONE of my 469 pages appeared. Twitter account… yes Facebook… Yes even video, blogs, press releases with my website address came up, but not one of my WIX hosted 469 pages.#5 – It’s so bad when I searched for wildlifeplanet.net this site that has ONE BANNER on it wildlife-planet.com came up #3 but not one of my 469 pages in the first 30 pages (about 300 individuals) of search results.#6 I wrote to WIX a dozen times about this and after I wrote to them EXACTLY what I wrote above here is their canned cut and paste response.”Your SEO looks great and you do have a lot of content. We guarantee you Google sees your site and maybe you should add more content. Google loves more content. Hope this helped, Have a great dayDON’T USE WIX YOU’LL REGRET IT
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Dominick: I sympathize with the problems you describe. But HTML5 is not Flash. HTML5 has its own code for doing the things that Flash does, without the security issues that Flash sometimes has.
This comment refers to an earlier version of this review and may be outdated.
Aidan, Thank you for your feedback on WIX. I was wondering what type of computer/operating system you were using to fully take advantage of WIX’s technology? Some negative feedback on wix is about laggy load times for both the HTML5 editor to open and their website to load. Did you experience anything like this? If not I was wondering if you had a more advanced computer operating system then some…
This comment refers to an earlier version of this review and may be outdated.