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Wix Review

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Wix Review

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Date Established
2006
Location
Tel Aviv, Sao Paulo, New York City, Dnipropetrovsk, Vilnius
Jason Vissers

Jason Vissers

Jason Vissers is a writer and cereal chef from San Diego. He graduated with a Political Science degree from San Diego State University in 2001. He's been writing about website builders, crowdfunding sites, online lenders, and credit cards for Merchant Maverick since 2015. Additionally, Jason can't eat raisins.
Jason Vissers


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25 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Adrienne Youngblood May 24, 2019 at 12:24 pm

    Organization Name: Full Disclosure Collaborative

    I am an Event Producer. I cant even give WIX a rating. While the site was easy to build, I signed up for the WIX payments option as a payment gateway for participants and now they are holding $35k hostage (in pending) and have not communicated with me at ALL about it. Not a word. It has been 2 super stressfull weeks. I call, I write…and all I get is their system that says their Money people are not “online” and they will communicate with me via email…which they have not. Not a peep. Between PayPal and this new thing, I am in an operational nightmare. I am searching for another payment gateway that will not hold my funds, so I can actually make this event happen. I DO NOT recommend WIX as an ally in REAL business endeavors. AND their communication and customer support is hideously non existent.

    • Organization Name: Full Disclosure Collaborative
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    Adrienne Youngblood June 10, 2019 at 7:37 am

    Organization Name: Full Disclosure Collaborative

    There has to be some kind of Cyber Laws that WIX is breaking! After a month of form letters being sent to me, the decision…based on -what, I don’t know, due to -what, I don’t know, WIX payments has opted to keep the 35k in pending until my event is over. I have NO idea why. None. Obviously I’m suspect.. but based on what? Their wording is “after 10 days of the event”. Which actually means anytime after the event. There is NO explanation. After reading their terms and conditions better, it pretty much says they can take your money and not give it back if they want to. I am now asking their A.I. customer service to give me an actual amount they are holding, the fees, and the date it will be transferred to my checking account and they are not responding. Upon further investigation, WIX is a foreign company who’s ethics and business practices are written in their own language. Ethical, honest business folk, beware.

    • Organization Name: Full Disclosure Collaborative
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    Sally Ray May 9, 2019 at 11:28 am

    Organization Name: Ray-Goldens

    A friend who has 4 websites set one up for me on Wix. I have had a website for over 10 years.I spent over 300.00 for a premium site that STILL has not expired. It was taken down, no refund, no real people to talk to, but months and months and tons of form letters sent to me when I reached out for help. To activate it I have to pay for another premium site!! No way I will waste more money and time on this.Buyer beware!

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    • Organization Name: Ray-Goldens
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    ebonee March 25, 2019 at 9:18 am

    Organization Name: Hairfeathers901

    Worst website building experience ever. Do not use them ! They Blocked my account saying it was fraudulent when my business has existed over 3 years now stating that at wix they can hold my payout up to 120 days (4 months) terribleor they will issue a refund to my customer even i have tracking # attached to my order and a signature was requested ! they will loose a lot of business to Paypal.

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    • Organization Name: Hairfeathers901
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    Olga Dolgicer March 4, 2019 at 11:38 am

    Organization Name: The Munroe Inn

    Wix Sux indeed. They should be in the business of selling website building. It is good enough to build an expensively and beautifully . The moment you created your site, you are are done enjoying your site . They claim that they have full solution for hotels, they don’t. It is a moke the reservation system, that is buggy, like a street dog. “Customer service” is not a service, it is kids who pretend to be answering to you. They dismiss tickets like it is some game going on. They have have no template for reservation notification to a guest, that will serve a minimum of an adequate confirmation letter. There is no hotel information anywhere, there is no policy informationation anywhere. And if it cancelled, there will be no notification to the guest, since they have no cancellation template (and they dont plan to offer one in a near future)… Do they really understand the hospitality business at all? before offering a “full solution”, eg fool solution…

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    • Organization Name: The Munroe Inn
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    Todd Curran January 21, 2019 at 4:47 pm

    Wix Sux. I’m not sure where they get the nerve to use the term “Customer Support”. I’ve wasted several hours over several weeks going back & forth with their “support” team on an issue I’m confident could be resolved with a 15 minute phone call. I’ve repeatedly asked for a “support” contact number and all my requests go ignored. Instead, they refer me to the support page which – in a circular idiocy – loops me back to emailing them because the call center has no number, is permanently closed, and there’s no option to request a call back! Then the process all over again.The real tragedy here is that I can’t rate Wix any lower than one star.

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      Mark January 12, 2019 at 12:57 pm

      Organization Name: Form Web Design

      20190112Comment Posted hereURL:– Content Posted –Question to consider – “Have you personally worked a website using Wix?”This is why I seriously question the 5 star rating you gave, because I do have personal experience using Wix. I give it a 3 star – Let me explain.My business is a website developer and designer. I have built many business websites and even hand-coded from scratch a website. Last year, 2018, I had a client contact me to update their Wix website. They contacted a web designer to bring their DIY website to a better layout and appearance and functionality. I did the work and this is what I found using Wix.1. Lag – the framework is mostly script based, far more than standard CMS sites as WordPress , Joomla, etc. The old issue still prevails when a website has too many scripts – it lags because the browser is catching up with all the script based commands. I have researched that issue and there are a lot of complaints posted on Wix about this issue. Wix cannot do anything about it because their entire DIY drag and drop format is all script based. I had to switch to using Chrome to use the Wix interface because it was causing too much lag in Firefox. Even then, Chrome can stall or lag as well using Wix.2. Limitations – you get what you see, but no more. The average person does not know website source coding to do any custom work. Therefore, they depend solely on what element interface & Apps Wix provides and many are quite limited in their functions and generally poorly designed when it comes to end-appearance. This is in comparison to comparable Apps used in standard CMS sites.3. Need some coding Knowledge – this is where people, like the client I had, fall when trying to use DIY sites like Wix. There is NO DIY system where you don’t need some knowledge of Website coding, as CSS. Things like “px”, “width: / height:”, “hexadecimal code (color)”, etc. When a person has no experience and no knowledge of these things, they cannot “see” their DIY layout in the proper manner and will find it hard to use Wix when it came to making element adjustments and alignments on a page, which requires a person to understand CSS properties and values. 4. Page Speed – is generally poor and there is not much a person can do to speed up a Wix website. 5. No real Uniqueness – the big problem with these template designed DIY websites is there are not enough templates to become more unique for your website. Since most people are not website coders and cannot modify source code and they are not website designers so creating an effective and attractive layout will not happen, they end up plugging in a template, making little change to it and enter their content and they create website that looks just like anyone else’s. It is easy to tell when coming across these websites. 6. No Design Experience – this is where the client that contacted me ended up finding out. They having no web design knowledge and experience ended up creating a website that was simply, awful looking and hard to read. When Wix claims anyone can create a great website is misleading. 7. Learning Curve is not fast – because of the above. 8. Not mobile responsive – and Wix says it themselves when giving advice about creating web pages. They said a page will not automatically be mobile, that people have to switch to mobile view and arrange their page in that view to create a mobile version of their website. I found that true and the frustrating part is a person cannot change or modify page elements in mobile like they can in regular full desktop view. This means a person has to first understand what “mobile view” means when to comes to website pages, then they have to understand how to visualize their web page for mobile view. This means what they wanted in desktop view is not always good in mobile view, such as very long text paragraphs.In addition, elements in mobile view function a bit different than desktop, mainly because the full function to modify an element exists in desktop mode, not mobile mode. 9. Frustrating support system – I had to contact their support several times because things were not working well. What was really annoying was the fact their support system is not user friendly. if you did not save the URL of your support request when it was posted the first time, you will never find that post ever again using their search box. How Wix support communicates is via email, but their email do not contain any URL to that support request online. Using their support system was frustrating experience. 10. Limited to their Apps – and this can be frustrating in itself. Most of the Apps they offer are not very good, they don’t look that great and a lot of the Apps you have to buy beyond the basic version that is offered for free. Even if you have a paid Wix account, that is still the case.11. SEO – is poor using Wix Apps for SEO. This means a person needs to know enough about SEO to really make their Wix site SEO – first page in Google search results.== Final Comment About Wix==From this experience with Wix and with my background in Website design and development, I would Never recommend Wix for a business website. They are better off using WordPress or Joomla, or Shopify. == What do I Recommend? ==Use WordPress. Despite the new Gutenberg block editor, it is still far superior to Wix. Far more stable, not buggy, no lag unless you create it yourself, far better array of free Apps that not only look better when in the site than Wix Apps, but are far superior in functionality and dependability. WordPress also provides a huge library of free themes and if you wanted a premium theme, you are certainly going to get a website that is far superior to Wix.

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      • Organization Name: Form Web Design
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      casey knowles October 29, 2018 at 8:26 am

      I was charged $404 after cancelling. It is a nightmare trying to speak to or email anyone at this company. I conveyed this once I did get on the phone with them and the response was “well sir, you paid for a service that automatically renewed”. I was refunded $202. I would run, not walk, from this company. Every link to talk to customer service is a loop back to a list to get self help. In the end you’ll just give them your money cuz youre exhausted.

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        Sally Ray May 9, 2019 at 11:38 am

        Thanks for your comments. Too late for me, but might save someone else a lot of time and money!🤦‍♀️

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          Ed October 14, 2018 at 10:08 am

          Organization Name: Adat B'rit

          Overall it’s a good site to build a website on. It allows you to build from scratch and you can produce a really great looking website. However, I have found that they don’t allow you to delete any of your site history, so that every time you publish your site, every previous version of your site remains on the server. Over time this can fill up the 10GB space we have for the business premium plan we have. Granted, this may take time to fill it up, but we have audio files that we publish weekly and these take up space as well. It seems to me that over a short period of time the space will fill up and we will be faced with the necessity of getting more space, which means paying more money. It doesn’t seem fair nor good business practice. We should be able to get rid of all but the last three versions of the website because we will never go back to the original saved site version. I asked wix.com about this and they simply told me that we don’t have that ability at this time and they are always working to improve things. But they gave no indication that they intend to do anything about it any time soon. It doesn’t seem to be a priority.

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          • Organization Name: Adat B'rit

          This comment refers to an earlier version of this review and may be outdated.

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          Christopher Dyer July 24, 2018 at 6:10 am

          Organization Name: www.worldtimegems.com

          I went to Wix as they said it was an easy to use site. I am no a computer buff and so decided to choose them, I wish I had not! Customer support answer slowly and the answers never seem to solve the problem. I have followed their instruction to no avail. They then decided to say it was not the system but my laptop. Which is a farily new and very good laptop. Wix is in my opinion difficult to set up customer service is appalling and if you do not wish to end up pulling your hair out in frustration use one of the other providers. If I could I would give them a minus rating I think the Wix service and website is a disgrace. This morning I had a computer guy round to try and sort it out and even he couldn’t get it to work! Don’t waste your money use someone else as it now seems I shall have to and bear the cost… The only thing I can say that is postive about Wix is that their designs are good, the rest is absolutley appalling including their so called customer support service. Have they never heard of chat or a phone? If it was possible to actually communicate properly with someone, one might be able to resolve issues. Sort it out Wix and make your sites more usable please.

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          • Organization Name: www.worldtimegems.com

          This comment refers to an earlier version of this review and may be outdated.

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          Tommy Kennedy February 13, 2018 at 2:27 am

          Organization Name: Avenir Holdings Pte Ltd

          I noticed that suddenly only part of the website was visible when using Chrome but perfectly visible with Edge.There is no way to get in contact with WIX support for a chat to get it fixed or to send them a print screen.It is a really good app but the lack of direct support is poor.

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          • Organization Name: Avenir Holdings Pte Ltd

          This comment refers to an earlier version of this review and may be outdated.

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          Eric May 17, 2017 at 12:33 am

          Wix is easy to use and offers a slew of plugins but I have an online art gallery for artists to sell their work. I am finding it extremely hard to get interest from anyone because wix is incapable of allowing uploads on the front in. I have artist email me every day asking how to show their work, when I tell them they have to send me their digital images for me to upload I never hear from them again. I’ll then find that they have gone to a different site with the capability for them to upload their works themselves. This is very frustrating. Wix is also very slow. Think twice before using wix,If you plan for your site to be user interactive wix might not be a good idea.

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            This comment refers to an earlier version of this review and may be outdated.

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            Simon Lawrence May 14, 2017 at 12:51 pm

            Unfortunately, Wix hotels do not give you the option to book more than one room when making a reservation. You can only choose the number of guests and then it only searches for a single room that can occupy that number of guests. I.e if you want to book 2 rooms with 2 ppl in each you have to book and pay for one room and then start the booking process again. And the guest is left hoping there’s another room available without any info. They’ve been aware of this issue on their own forum for over a year now and have no timeframes to address this. They are selling that you can fight back against the big OTA’s but they havent leveled the playing field for hotel owners and are not planning on doing so.

              This comment refers to an earlier version of this review and may be outdated.

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              Mike April 12, 2017 at 4:08 pm

              I see a lot of negative feedback on here from people. I frankly do not understand it. WIX is a super powerful designer not only for DIYers but for professionals as well. I have built many sites for my clients with WIX, even for smaller corporations with complex requirements, and for the most part my clients are highly satisfied.I wonder if many of the more disgruntled reviews are from DIYers that may not have any actual web design experience. It is “easy” per say as you do not need to know code, but you still need to know the fundamentals of designing a great website. As with any disruptive technology, there will always be some hiccups, especially for people who are accustomed to the older way of doing things. WIX is constantly updating it’s functionality to continue to be competitive in the WYSIWYG space. I did not give it 5 stars because there are some features such as sub-sub navigation that I would like it to have. I do believe it will come and I believe WIX will continue to attract customers.Mike

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                This comment refers to an earlier version of this review and may be outdated.

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                Frank January 31, 2017 at 7:02 am

                Wix had a great product and even greater customer support. Now I called and was given a text message instead of a live person to help. Totally disappointed!!!!

                If I had know that I couldn’t get a live person to help I would have started my Wix website at all. Live service is absolutely essential for me.

                Please bring back your live service.
                frank

                  This comment refers to an earlier version of this review and may be outdated.

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                  Kevin Atchison November 17, 2016 at 11:01 am

                  My Wix plan was cancelled on Nov. 1, 2016. I received a comformation the same day, Nov. 1, 2016 I gave them the reference number from Nov. 1st. I never received a credit. It’s now 17 days later and I am still waiting. I spoke to the representative today and she again cancelled my account and stated it could take 10-20 days to receive the credit. So in addition to the first 17 days, I now have to possibly wait an additional 20 days. I am not happy! My feedback is very poor.

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                    This comment refers to an earlier version of this review and may be outdated.

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                    Jackie August 31, 2016 at 12:19 pm

                    I love the wix site and the mobile site however because they do not integrate sales tax into their shopping cart I can’t use Wix to create my store. I have to use an add-on app; ecwid which is much less user friendly and less eye catching. It is also very annoying that I have to use two programs to accomplish what I thought I would be able to do with one site. Please add automated sales tax to your shopping cart!!! I cannot possibly enter every sales tax rate for the entire country!!!

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                      This comment refers to an earlier version of this review and may be outdated.

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                      Nick June 8, 2016 at 12:55 pm

                      Wix became very powerful over the last couple of years. Back in 2010 there wasn’t really one website builder that stood out from the rest. The only thing that I would like to see would be the functionality to change the template after publishing your website.

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                        This comment refers to an earlier version of this review and may be outdated.

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                        Javy March 23, 2016 at 3:36 pm

                        BEWARE of WIX SELLING & FALSE ADVERTISING PRACTICES:When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder.I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge).Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription.This is clearly, false advertisement!As of now I have cancelled my subscription for the Site Booster so I won’t get charge again.When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned.They issued me a credit for this charge.I wished that I haven’t paid in full up front as is required for the year for the yearly subscription for their service.As of now is “wasted” money since I can not get a refund for it and is paid until it expires for the yearly service.As of now I am looking for another company to design my website with and won’t be using Wix anymore.I also haven’t finished designing my website completely yet.

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                          This comment refers to an earlier version of this review and may be outdated.

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                          PC February 10, 2016 at 3:01 am

                          Be careful, don’t use Wix website. Wix is maybe the WORST provider ever seen. Wix team always make false advertising everywhere. Wix website are totally unfunctionals. No answer from support, or stupid answers with no solutions to problems.Very SLOW websites, or if you made a page with very few (2 or 3) elements : They seem being able to give you a very nice and beautiful website but you can’t use it when you use apps. It is totally false advertising. Images send to socials are very very little and absolutely not interesting, many bugs and more and more and more…. The only answer from Wix team, if we can call them a team, is to clean history and cache. Did you ever said to your clients : “hey buddy, if you want to access our website, clear your cache !!!” RIDICULOUS !!! Don’t forget that : with Wix, you have a low price initial webpage, but after ALL is paying. Never use Wix websites, they are dishonest and unscrupulous about their product and services. ————————————– N’utilisez jamais de site internet chez Wix, probablement le pire provider qui existe. Wix passe son temps à faire de la publicité mensongère partout, vous faisant croire à de somptueux sites qui en réalité ne fonctionnent jamais et sont très, très lents, à tel point que même vous avez envie de partir de votre propre page. Sauf évidemment si vous ne mettez que deux ou trois apps dessus, auquel cas il ne ressemble à rien. Leur équipe ne résout aucun problème, ne donne aucune solution. La seule réponse est en permanence la même : videz vos caches, redémarrez votre navigateur ! Avez vous déjà dit à vos clients : “Si vous souhaitez accéder à notre site, videz donc vos caches Monsieur, enfin, comment faut-il vous le dire ?” On rêve d’entendre ce genre de nullité comme réponse de la part d’un support de provider de nos jours, et jamais aucune autre solution. Les sites Wix sont définitivement à proscrire, n’utilisez Jamais ce provider.C’est une publicité totalement mensongère, et malhonnête. De plus, après une page installée presque gratuitement, chez Wix, tout est payant !!! La nullité, c’est comme le minimalisme artistique, cela coute très cher. Wix : Fuyez ce provider, c’est le seul conseil à donner.

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                            This comment refers to an earlier version of this review and may be outdated.

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                            Elisa October 24, 2015 at 10:36 am

                            I just spent countless hours building my ecommerce site. When it came time to connect it, It wouldn’t connect, kept getting some error that the sight was being used b another user. Im the ONLY owner of my domain and the only user on their site. Im so Angry that all my work was for nothing. I contact their so-called Support and NEVER received a follow up to my reply. Wix is quick to take your money, but dont give a hoot about you or your issues. I paid and canceled an hour later. When I set up my SEO, I wasn’t able to see any of my pages either. The only information that came up was my previous site from a year ago. RUN RUN RUN AS FAST AS YOU CAN WHEN YOU HEAR OR SEE THE WORD WIX

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                              This comment refers to an earlier version of this review and may be outdated.

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                              Dominick Mezzapesa May 6, 2015 at 9:49 am

                              DO NOT USE WIX EVER!!!#1 – Google Hates WIX they use HTML5, which is flash and flash means you have no content #2 – I have 469 pages of content and at least 200 thousand words and what does Google Adsense say “You have been rejected because we could not find any content and only 11 words”#3 – My site is Wildlife Planet at http://www.wildlifeplanet.net. When I searched for Wildlife Planet NOT ONE page appeared on Google in the first 25 pages.#4 – I then searched for wildlifeplanet.net NOT ONE of my 469 pages appeared. Twitter account… yes Facebook… Yes even video, blogs, press releases with my website address came up, but not one of my WIX hosted 469 pages.#5 – It’s so bad when I searched for wildlifeplanet.net this site that has ONE BANNER on it wildlife-planet.com came up #3 but not one of my 469 pages in the first 30 pages (about 300 individuals) of search results.#6 I wrote to WIX a dozen times about this and after I wrote to them EXACTLY what I wrote above here is their canned cut and paste response.”Your SEO looks great and you do have a lot of content. We guarantee you Google sees your site and maybe you should add more content. Google loves more content. Hope this helped, Have a great dayDON’T USE WIX YOU’LL REGRET IT

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                                This comment refers to an earlier version of this review and may be outdated.

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                                John Sawyer February 14, 2017 at 8:18 am

                                Dominick: I sympathize with the problems you describe. But HTML5 is not Flash. HTML5 has its own code for doing the things that Flash does, without the security issues that Flash sometimes has.

                                  This comment refers to an earlier version of this review and may be outdated.

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                                  Theodore March 31, 2015 at 1:10 am

                                  Aidan, Thank you for your feedback on WIX. I was wondering what type of computer/operating system you were using to fully take advantage of WIX’s technology? Some negative feedback on wix is about laggy load times for both the HTML5 editor to open and their website to load. Did you experience anything like this? If not I was wondering if you had a more advanced computer operating system then some…

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                                    This comment refers to an earlier version of this review and may be outdated.

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