XCharge Review

    Frank Kehl
  • UPDATED

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Date Established
1983
Location
Pleasant Grove, Utah
Frank Kehl

Frank Kehl

Expert Analyst & Reviewer at Merchant Maverick
Frank Kehl has been researching and analyzing merchant services, payment gateways, and international money transfer services since 2015. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law.
Frank Kehl
View Frank Kehl's professional experience on LinkedIn.



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5 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Marshall

    Organization Name: Vet Office

    Horrible Company. Keeps Double charging our clients, Unable to fix the problem for several weeks now, Switching companies. If I could leave less than one star I would.

    1
    • Organization Name: Vet Office
    Jeanie

    Organization Name: Jean Farris Winery & Bistro

    Openedge illegally seized my deposit for March just as the pandemic crippled the Economy. They refused to forward the funds to me and to refund back to my customers. This when processors should be supporting their customers Openedge withdrew processing fees from my bank for transactions they are still in position of. As club members issued chargebacks this company withdrew additional funds from my bank essentially forcing me to pay twice as they made off with the original funds.

    1
    • Organization Name: Jean Farris Winery & Bistro
    Daniel Portenlanger

    Organization Name: Simprocity, Inc.

    I would like to correct technical information in this article. The X-Charge application works on all versions of Windows and didn’t die on the vine. Secondly, technical support has been very responsive.

    I will leave the cost discussion open as I have no information at this time.

    • Organization Name: Simprocity, Inc.
    gary ketchen

    Organization Name: K & T Work and western wear

    Be careful with this company. Do not use them,. You sign a contract and then they hide language in the small print of your monthly statements and add on fees you will never know about and screw you out of as much as 112.50 each month. When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. The professional way is to notify you have changes in your fee schedule. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. This company has no scruples and their service response is deplorable when you need someone on weekends. Email me at [email protected] gmail.com.

    1
    • Organization Name: K & T Work and western wear
    OpenEdge

    Organization Name: OpenEdge

    Hi Gary,
    We are very sorry to hear you felt you had a negative experience with our company and would like to provide some additional insights to hopefully help clear up some of your concerns. We take a lot of pride in our customer service and are one of the top-rated service organizations in our industry. Unfortunately, rate increases occur in the credit card industry that we do not control, often originating from the card associations themselves. And as a result, our rates are not locked-in forever, similar to what you would experience with a gas station. But we work hard to be competitive and navigate these situations with our clients. We do, however, always provide a thirty-day notice of any pricing adjustment on your merchant statements and you always have the opportunity to change providers if you feel we are not the best fit for your company. We hope this information is helpful, and would be willing to discuss if that makes sense.

    • Organization Name: OpenEdge

Comments are closed.

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Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships.

Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author’s alone.

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