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Zoey Commerce Review

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Zoey Commerce Review

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Date Established
2014
Location
New York, NY
Liz Hull

Liz Hull

Liz Hull is a writer for Merchant Maverick. In her three years with Merchant Maverick, she has tested and reviewed over 40 eCommerce platforms and published two ebooks on the topic of online selling. Liz has also been published in Startup Nation and Home Business Magazine Online. Liz has a BA in English and Spanish from George Fox University.



We've done in-depth research on each and confidently recommend them.

We've done in-depth research on each and confidently recommend them.

Sources

  1. Zoey (Accessed 07/13/2020) β€” Zoey
  2. Zoey (Accessed 07/13/2020) β€” LinkedIn
  3. Zoey (Accessed 07/13/2020) β€” Twitter
  4. Zoey Commerce (Accessed 07/13/2020) β€” Facebook
  5. Zoey (Accessed 07/13/2020) β€” Trustpilot
  6. Zoey Reviews (Accessed 07/13/2020) β€” FinancesOnline
  7. Zoey Reviews (Accessed 07/13/2020) β€” Capterra
To learn more about how we score our reviews, see our eCommerce Software Rating Criteria.
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8 Comments

Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser's responsibility to ensure all posts and/or questions are answered.

    Shahen Udu

    Thanks for the detailed review!! Quick question, can I use Zoey to create a B2B marketplace where buyers and sellers can open their own stores? Like AliBaba.

    Thanks in advance!!

      This comment refers to an earlier version of this review and may be outdated.

      Liz Hull

      Hi Shahen,

      Thanks for your comment! At this time Zoey does not include any marketplace features. Although we don’t typically review marketplace software on Merchant Maverick (we call them multi-vendor solutions), I have written a blog post on the subject: Tackling Multi-Vendor eCommerce Solutions. In it I compare three solutions: Yo!Kart, CS-Cart, and X-Cart.

      Best of luck on your search for the right software!

      Liz

        This comment refers to an earlier version of this review and may be outdated.

        Katie

        Hi Liz,

        When did you write this review? I’m considering using Zoey, but I just went to their website (today is 1/8/2018) and the Entry plan (their cheapest) is $299/mo. Their second-tier plan is $500/mo., and it says those prices are only valid until January 31, 2018. I’m wondering if they are going to increase prices again in February.

        I’d like to know when you wrote this review to try and get a feel for how often they are changing, and more importantly, increasing, their pricing structure.

        Thank you,
        Katie

          This comment refers to an earlier version of this review and may be outdated.

          Liz Hull

          Hi Katie,

          Thanks for the question! You’re absolutely right that Zoey has raised their prices since our last update in August. I originally wrote the review in Oct 2016 when Zoey’s lowest plan began at $79/mo. Since then they have increased pricing twice: first to $199/mo and then, as you’ve seen, to $299/mo. I don’t think Zoey necessarily has plans to change their pricing model yet again next month (it isn’t uncommon for an eCommerce software to list a good-until date on their pricing), but it is a possibility.

          After reading your comment, I called in to Zoey to ask a few questions. Here’s what I found out:

          The Zoey representative I spoke with informed me that there are no plans to increase pricing in the near future. However, he says that the best way to lock in a price is to subscribe to an annual plan (which will give you a discount as well). I don’t usually recommend subscribing to an annual plan with any software before you’ve had a few months testing it out. Instead, you might consider starting with a monthly plan and then switching to annual payments.

          In addition, the Zoey rep told me that during one of those price changes in the past, they grandfathered customers over to the new plan (while respecting the original price they signed up for). So, if/when Zoey changes plans in the future, you may (or may not) be able to stay on at the same price as before. If there will be an increase in pricing, they will give you an advance notice of 30 days before the change takes place.

          Thanks so much for bringing my attention to this. I’m a huge fan of Zoey otherwise, it is disappointing to see an increase in price.

          Best,
          Liz

            This comment refers to an earlier version of this review and may be outdated.

            Katie

            Thank you, Liz! Very helpful information.

              This comment refers to an earlier version of this review and may be outdated.

              We've done in-depth research on each and confidently recommend them.

              Tu

              Question:
              My partner and I want to develop a site that allows multi vendors to sell their products on our site to buyers. We also would like to set up a vendor support system as well. My partner has developed one website years ago using Xcart but otherwise we have limited to no experience. Does Zoey have the ability to create and maintain these functions and would a beginning learner be able to do it? Thank you in advance.

                This comment refers to an earlier version of this review and may be outdated.

                Liz Hull

                Hi, Tu.

                At this time, Zoey does not have any multivendor features. If you’re hoping to find a platform with that sort of functionality already built-in, I’d recommend you take a look at Yo!Kart. It’s a relatively easy-to-use multivendor solution.

                You might also consider X-Cart (which it looks like you’ve already tried) or CS-Cart.

                I talk about all three of these platforms (and their pros in cons) more in depth in this article.

                Hope that helps! Good luck!

                  This comment refers to an earlier version of this review and may be outdated.

                  Rich Ziolkowski

                  I’ve been using Zoey Commerce as our site’s platform since January 2016 and I’ve found it to be an excellent, rapidly growing eCommerce backbone for our store. I signed up knowing that there would be growing pains as the platform matures but the speed of the updates, the ease-of-use and simplification of archaic Magento tools, the superlative support team, and of course the excellent drag-and-drop editor have allowed me to quickly and easily manage the look and feel of my storefront freeing up time to focus on sales, marketing and product sourcing. For a small-to-medium sized business Zoey has all the tools I need to manage my site. As the review above said it is not 100% customizable, which in practice means that unlike Magento or a BigCommerce you can’t upload a pre-built site from an editor like Dreamweaver for example. You can however access the source HTML or CSS for the headers or footers so 3rd party tools like Sumome and Google Analytics are easily embedded. This is bad if you really, really need to upload custom pages and get into the nitty gritty, but the available tools in the editor mostly compensate for this shortcoming. To me the fact that I can make 99% of the customizations I need and am not shuffled towards a list of “web developer partners” when the default templates fail is a big plus.As for pricing, I didn’t really find it much more, if at all, more expensive than options like BigCommerce. Even better, there is no percentage of sales “vig” like on Shopify so your revenue is your own.All-in-all, Zoey Commerce is not perfect as the reviewer said, but the team behind it is ambitious and responsive and is regularly rolling out meaningful improvements to speed, stability and usability all at a market rate price without any hidden surprises.

                  5

                    This comment refers to an earlier version of this review and may be outdated.

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