GoDaddy POS Review

Pros

• No long-term contracts
• Low payment processing fees
• Competitive hardware options

Cons

• Limited integrations
• Limited built-in features
• Shady contract terms and pricing

Overview

GoDaddy POS is a relatively new cloud-based POS system designed using technology acquired from Poynt in December 2020 to simplify the selling process for small businesses. Users don’t need an existing GoDaddy domain or have ever worked with the popular web host to get started with GoDaddy POS.

GoDaddy POS Pricing

GoDaddy’s pricing plans for website users.

When you read other reviews of GoDaddy POS, you will most likely encounter incorrect pricing information.

Unlike most retail POS systems, GoDaddy POS doesn’t have traditional monthly subscription plans.

It took us some time when reviewing this product to find these plan options. You will find a “Pricing” section on their website, but there are over a dozen options for different GoDaddy services, none of which fit the actual plan options for GoDaddy POS users.

Here’s the real breakdown of what’s included in GoDaddy POS plans for users who need a website:

What all of this means is that if you need truly comprehensive eCommerce and in-person POS features, you’re going to need to sign up for the Commerce plan. We think that $20.99 is a reasonable price for the features included in that plan when compared to other competitors.

There is no information on GoDaddy’s website as to whether or not you would be able to get any of your annual subscription fee refunded or if you would owe an additional fee if you cancelled your GoDaddy POS account early.

Note: All new (free) plans start with Premium Plan features for 7 days.

Extra GoDaddy POS Costs & Fees

As of 11/8/2023, users now incur a $15 chargeback fee when a customer files a chargeback. The fee is applied to each separate chargeback and is nonrefundable.

GoDaddy POS Is Best Suited For…

Retail businesses with relatively mid-level revenue and online traffic could also benefit from the affordable plans and payment processing fees, extensive multichannel selling features, and easy-to-use Website Builder and UI.

GoDaddy POS Features

Something to consider when you are looking into GoDaddy POS is the lack of built-in features that many businesses would consider necessary.

It makes sense why GoDaddy can afford to not require users to pay for a monthly POS subscription. With less than the average amount of built-in features, they can make their money back on the app integrations many business owners will need to purchase to make GoDaddy POS functional for their needs.

We’ll touch on some of the best built-in features and app integrations below.

Ease Of Use

Most users report that GoDaddy POS software and hardware are easy to use, integrate with existing and new websites, and offer simple, clean UI that is simple to train new employees on.

The GoDaddy Help Center provides multiple videos, articles, and blog posts walking new users through the onboarding process. There are articles specifically for GoDaddy Payments, the Poynt Smart Terminal, and the Poynt Card Reader.

Check out full courses designed and taught by GoDaddy guides that can make your new employee onboarding process more independent. With high employee turnover, an onboarding process highly dependent on yourself or your existing employees can become draining and increase the root problem. GoDaddy’s Help Center seeks to solve this problem by making easy and quick courses for you and your employees alike.

Customer Service & Support

GoDaddy offers a community forum so users can ask questions, find advice, and connect with other GoDaddy users.

GoDaddy offers three forms of 24/7 customer support.

• Phone
• Text
• Live Chat

The GoDaddy knowledgebase is easy to navigate and uses fairly accessible language, which makes it easy for most customers to find the help they need. The video tutorials are helpful not only for learning how to use GoDaddy POS software/hardware and integrations but also for learning how to take advantage of GoDaddy’s features to grow your business.

Along with the standalone video tutorials, GoDaddy offers How-To courses that are made and taught by GoDaddy Guides. These courses range from 10 – 35 different lessons that take anywhere from 30 minutes to an hour and a half.

Payment Processing With GoDaddy POS

GoDaddy POS offers in-house payment processing through GoDaddy Payments.

This is how GoDaddy POS makes money. With no traditional monthly subscription plans, they depend heavily on the payment processing fees you pay for every transaction.

GoDaddy POS Contract & Commitment

Because there is no monthly contract, there are very few risks to your business with GoDaddy POS. You don’t need to worry about early termination fees, unexpected plan pricing hikes, or being unable to leave GoDaddy POS for another provider.

What To Watch Out For

One thing we would caution you about is the chargeback fee. While $15 here and there isn’t the end of the world, for some small businesses, it could take one vindictive customer to upset their profits for the month or more permanently.

GoDaddy offers an entire Help Center article explaining chargebacks and how you can dispute them.

Another potential problem with GoDaddy POS is the rising cost year-to-year.

Some reviews mention that while GoDaddy starts as an affordable plan when you add paid apps and re-subscribe for the next year, you can run into higher fees that might be outside your budget. Specifically, there are several that mention large pricing hikes when it comes to renewing.

GoDaddy POS Reviews

We would typically average out the reviews from 3-5 review aggregate sites, but there are, unfortunately, very few reviews for GoDaddy POS specifically. Most are for GoDaddy Payments or web hosting services.

We’ve still summarized what reviews on multiple sites say about GoDaddy POS and Payments below.

Like most POS software, there are complaints and praises for customer service, praise for ease of use, and account suspensions/fund holds cited as the reasons users love or dislike GoDaddy POS.

Negative GoDaddy POS Reviews & Complaints

Like pretty much any company, GoDaddy receives complaints regarding their customer service. Some users say it’s difficult to get a reply from customer service while others praise the 24/7 availability and speed that their problems are solved.

The main negative reviews for GoDaddy POS cite unexpected fund holds, account suspensions, overly simple user interface, and general glitches as the reason for their main frustrations with the provider.

Positive GoDaddy POS Reviews

Most positive GoDaddy POS reviews cite the ease of integration with their existing GoDaddy website, the easy-to-use and understand interface, the quick setup time, and the multitude of customer service contact options as the reason users are so happy with the provider.

Even users who don’t have a domain hosted by GoDaddy appreciate how simple it is to integrate the online payment link with their existing website.

Getting Started With GoDaddy POS

It’s simple to get started with GoDaddy POS.

The fastest way (if you need a website) to get started with GoDaddy POS is to create an account and follow their prompts.

You’ll be asked and given prompts to answer the following questions:

• What are your main goals?
• How do you want to sell?
• About how much do you make in sales per year?
• What kind of business do you have?
• What should we call your business?
• How should people visiting your business contact you?

After you’ve completed the brief questionnaire, GoDaddy will present you with a site generated based on your answers. From there, you can edit it via the Website Builder, publish the site as is, or view plans.

Note: All new (free) plans start with Premium Plan features for 7 days.

Alternatives To GoDaddy POS

GoDaddy POS might not be the best fit for your business. The most well-known alternative to GoDaddy POS is Shopify POS.

Shopify POS is another cloud-based POS system that was designed specifically for retail with a heavy focus on eCommerce. Shopify is also an affordable POS system that accepts multiple forms of payment, has a modern UI, and offers multiple integrations.

Shopify POS beats out GoDaddy when it comes to pricing, ease of use, customer service/personal support, and overall customer feedback.

Some other alternatives to GoDaddy POS include:

• Lightspeed Retail: Best for managing retail and rental inventory.
• Square: Best free option.
• TouchBistro: Best for small full-service restaurants and food trucks.
• Revel Systems: Best for niche and larger businesses.
• Clover: Best all-in-one system.
• KORONA POS: Best for high-risk businesses.

Check out some of the best POS systems for small businesses to learn more about our favorite alternatives to GoDaddy POS.

Final Verdict Of GoDaddy POS

GoDaddy POS is a great option for businesses just getting off the ground or looking to add eCommerce/marketplace sales to their revenue.

The pricing of GoDaddy POS is difficult to understand and even harder to get a clear answer on, so make sure you read your merchant agreement and any other legal documents thoroughly before you decide to sign any contracts.

The Poynt Smart Terminal and Card Reader are both easy to use and set up compared to other POS hardware options on the market. The Smart Terminal is a great (almost) all-in-one POS option with limited built-in features but a constantly growing pool of third-party app integrations.

Retail POS Review Methodology

We evaluate and test each software system that we review at Merchant Maverick, placing special emphasis on certain key software characteristics in order to generate our granular product ratings.

For retail POS software in particular, we have a 62-point rubric we use to evaluate the system in terms of its pricing, ease of use, features, and user reviews. These points are based on attributes relevant to the retail POS niche—such as the availability of features like purchase ordering, customer-facing displays, BOPIS (buy online, pick up in-store), and others.

Our rating system also takes into account attributes that are desirable for POS systems and cloud-based software in general, such as the availability of monthly pricing plans, free trials, and transparent software contracts.

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